Virgin Media Outage Report in Dunston, Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Goutam
(@Goutam54206511) reported
@virginmedia Earlier I complained over phone few time still waiting to hear from virgin. Reached on Twitter... but still can not see any help. Terrible customer service and least people want this kind of treatment at this difficult time. Show duty of care, stop taking payment or provide
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Cleversaz 🇪🇺 🏉 🟥🦒
(@Cleversaz) reported
@virginmedia No reply to my tweet, no answer on phone just on hold for an hour until you hang up on me, issue not fixed, no communication about why not, online support can't help. Please will someone get back to me. We're paying for a service we aren't getting.
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NicoleMichelleBaker
(@Nicole_Baker) reported
@virginmedia May I suggest....you get the team to contact me Refer to my customer account for contact details. This is poor and I'm going to have to put in another complaint. 😱😱🤔🤔
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Cleversaz 🇪🇺 🏉 🟥🦒
(@Cleversaz) reported
@NoName_XX_AHF @virginmedia I'm having a massive rage fail right now. The chat bot is a **** bot that just loops the same questions. Moved house last week, asked for straight transfer, charging us the same but downgraded the TV package, was told it'd be fixed last week but nothing. No comms. Useless people.
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Darryl Samuel
(@madlysurreal) reported
@virginmedia frustratingly restricted to abysmal adsl with BT, I spoke with a virgin eng outside my property who advised that connecting me to the virgin network should be possible. However my address is not listed. Please advise?
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Jonathan Griffin
(@_jgriffin) reported
@virginmedia replying to my text and telling me someone is looking into it is not resolving my #complaint #poorcustomerservice
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marthew
(@mambosnakemambo) reported
@virginmedia speed for my internet is appalling the virgin phone engineer said there were issues and he would report them please help
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Neil Johnson
(@ne1ljohnson) reported
@virginmedia No, I waited for half an hour on the phone and then gave up. Annoyingly the problem was only fixed just after the rugby had finished
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Jim D
(@jpd3_jim) reported
@virginmedia Calling customer service. 3 times now the other person has cleared. Tried contact us on my virgin media.....came up as broken link What is going on ?
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Rx Queen
(@poundlandputa) reported
@virginmedia your technician never showed up, we're all students working from home we need internet to do literally everything. This is beyond ridiculous at this point.