Virgin Media Outage Report in Dunston, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Consett, Jarrow, Hebburn, Chester-le-Street, Durham and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Harry
(@Harryafc) reported
the @virginmedia circus is back!! So my service was **** so they send me a booster, should be £5 but its FREE! I'm privilaged! They then charge me delivery which is more than the booster itself! SHAMBLES OUTFIT! #stayawayfromvirgin #chooseBT #chooseSky
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Jay
(@jayrocks_666) reported
@virginmedia Hi registered an account can't login, phone numerous times you IT supposed to look at. Phoned again today you reset my password asks me to verify my email and to complete my profile no information to complete as a blank page. Try logging in and says an issue your side
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Brown.
(@dohkell) reported
@virginmedia If you say so, but intermittent service is bad. By the time a customer gets to speak with an operator they are often met with nonsensical solutions from foreign personnel who actually don't have a virgin media service. Never mind, no point in replying, I just want it out there
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Dan C
(@claaarkkkeeeeey) reported
@virginmedia It just says loading and brings me to your Home Screen, I’ve got good signal and still nothing?
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LissyRaine
(@LissyRaine) reported
As a heads up guys NEVER go with @virginmedia. They have been harassing us for money even after canceling our services 3 months ago. We have had 13 calls to get this sorted and been told 3 times it's been sorted only then to get further threatening emails about unpaid bills.
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Simon Marshall
(@simondmarshall) reported
@virginmedia Do you think it’s fair that virgin doesn’t secure its broadband on my street so that it is liable to interruption but still charges the customer?
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Graeme
(@baingraeme) reported
@virginmedia Logged a complaint directly with Virgin Media's CEO 6 weeks ago. The matter still remains unresolved. You are an absolute nightmare to try and contact to progress anything. Ref C-220422869.
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Chris Langley
(@CLangley16) reported
@virginmedia That's the problem I ain't Paying for it when you guys get around £160 plus off me a Month!!!
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Simon Marshall
(@simondmarshall) reported
@virginmedia If virgin doesn’t intend to fix this, just say that.
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Rachel Williamson
(@rachkeita) reported
@virginmedia Hi I’ve set up an account with you but received no email communication, and have a router I need to send back but have been given no details of how to do this. Please can you help?