Virgin Media Outage Report in Dunston, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Helen Embleton
(@HelenEmbleton1) reported
from
Leadgate, England
@virginmedia Your customer services
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Callain
(@Callain89) reported
@virginmedia And spend all day on the phone again!? Here's a simple resolution, get a manager to ring me back rather than getting passed round every department in the company running up mp MY PHONE BILL
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Sue Dawes
(@SueDawes9) reported
@virginmedia Rang today to cancel can’t even do that as your systems down till 10.30 am and you don’t call customers back. Dreadful given I waited 15 mins to find that out!!!
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jos2000
(@Xxjos2000xX) reported
@virginmedia This has caused a ton of grief, and your system has assumed that it's already been delivered and has told me to set it up in the next 24 hours. Your support did not help in the slightest, I had to deal with your parcel being incorrectly addressed by ringing yodel myself.
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Nadean
(@nadean_ni) reported
from
Belfast, Northern Ireland
@virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.
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Maria
(@StavzMaria) reported
@virginmedia Hello. Yes I believe so. Just went onto the link you provided and it ran checks confirming there are no issues. Wifi is up and running now but for the last 2 months has been temperamental and I work from home. Is this an issue in my area??
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Simon Kloot
(@TraderSimon) reported
@virginmedia OK, done that and still exactly the same problem. Can access Siteground with VPN. Siteground unreachable without VPN.
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David Macmillan
(@Macmilla16David) reported
@virginmedia I have tried that and cant get past the automated service
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Sue Dawes
(@SueDawes9) reported
@virginmedia once again you seemed to have excelled yourselves!!! 2 months of calls and still you can’t confirm the offer you’ve promised. BOT service disaster and call centre never enough staff.
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Simon Kloot
(@TraderSimon) reported
@virginmedia It doesn't work without a VPN on the Virgin connection.
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Adrian Brooksbank
(@Chadlad1) reported
@virginmedia Hi, complete system, home phone, internet,tv down in LS21 2AR can you confirm you are aware please? Work all bloody week & can't access anything in my free time 🤬🤬🤬