Virgin Media Outage Report in Dunston, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Durham, Whitley Bay, Consett, Chester-le-Street, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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James Robert Hedges
(@jameshedges4) reported
from
Walker Gate, England
Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money
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fiona johnson
(@fionajohnson__) reported
from
Newcastle upon Tyne, England
@virginmedia wifi down in NE2 area????
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Done that.. hence why calling - your website is crap
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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Jon Lane 🌈 ✊🏿
(@jonlane86) reported
from
Blaydon-on-Tyne, England
Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH
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Graeme Bell
(@GraemeBell_NUFC) reported
from
Newcastle upon Tyne, England
@virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful
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Les Pigg
(@piggypics) reported
from
Newcastle upon Tyne, England
@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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Ben Banerjee
(@HBP_Surgery_CHS) reported
from
Walker Gate, England
Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
@virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Cane
(@DavidCane) reported
@virginmedia That's done, now I'm waiting for a call back as it's been escalated. As an extra, how can I reset my account password as apparently that's not the same as the one I use to log into every other VM service?
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XSARA 🇬🇧 🇪🇬 🇸🇪
(@XSARA_) reported
@virginmedia Pre installation has said they can't help me and ask security questions. Is the service you recommended to explain why my installation has not arrived and been postponed. ANOTHER abroad call centre who basically said he can't help me So who do I call about installation?
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𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀
(@BayJayZus) reported
@virginmedia It seems that it's only @virginmedia who are surprised when every school holiday their insecure Comms box at the end of my street gets broken into and hundreds of people lose their broadband!?.. Apparently we aren't paying them enough to put a lock on the doors!..
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Lazy chris 🎮🎮 🇺🇦🇺🇦
(@Lazychris14) reported
@virginmedia Hi Virgin can I have an email plz can u give us credit of our bill virgins down yet again, been off a lot this week would you be able to offer credit off on our bill for this 👀
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XSARA 🇬🇧 🇪🇬 🇸🇪
(@XSARA_) reported
@virginmedia @LutzSchueler The customer service and call centres has been atrocious. Many times I am on the phone for an hour to only be hung up on. I am transferred to multiple departments in various countries who don't know why my Internet has not been installed
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Rich
(@thealbino) reported
@virginmedia It took less than two hours to send someone to repair the H&S issue, leaving me with no service. Now you can't fix it for nearly a week.
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Bryceroberts
(@bryceroberts122) reported
@virginmedia It says the service is fine. Mine isnt though and for the second day running we have no wifi
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Sarah Auty
(@SarahAuty) reported
@virginmedia truly shocking customer service today. Rang for my security key to be re-emailed.Advisor tells me everything about my outstanding plan. Can I have my security key? Yes I can send you your credit agreement she says - and proceeds to send me a statement of balance 🤔
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Luke Edwards
(@xluk3e) reported
@virginmedia as long as i dont have to wait days for a reply then sure. if it takes too long or they don't help then ill be back on this thread
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kevin blois
(@blois_kevin) reported
@virginmedia Continuing….. I was made to feel like I was lying by Travis who said he could find nothing stating any works were being carried out!! He offered me a solution of boosters for £5 extra per month. That is fantastic, not!! £5 extra to get back to the service I was receiving prior!