Virgin Media

Virgin Media Outage Report in Dunston, Gateshead, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunston, Gateshead, England 03/18/2025 04:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dunston, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunston, England

Latest outage, problems and issue reports in Dunston and nearby locations:

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Ryton, England

    @virginmedia broadband is down once again in NE21. How long is this going to go on for? Its now been 2 weeks of issues and from the looks of it im not the only one complaining

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

  • paulbanks60 Paul Banks - Tenor 🎶🇪🇺 (@paulbanks60) reported from South Shields, England

    @virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳

  • GraemeBell_NUFC Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia can someone help with getting a broadband booster

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • HBP_Surgery_CHS Ben Banerjee (@HBP_Surgery_CHS) reported from Walker Gate, England

    Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cirrius_tech Graham Gold 🏴󠁧󠁢󠁳󠁣󠁴󠁿 #StayHome #StaySafe (@cirrius_tech) reported

    @0Bfkx @danjconn @virginmedia Don’t doubt it - one time they wanted me to disconnect my HiveHub before they would help because “we don’t support 3rd routers”. It’s a bloody heating control unit. Nowadays I have their hub in modem mode and use my own WiFi gear - first thing they do is back to router mode.

  • BenMTobin Ben Tobin (@BenMTobin) reported

    @virginmedia I'm now being told that installation has been cancelled. If I hadn't called I would never have known that and would have expected it on the 25th. I have never, ever had a day like this with any company. Truly mind-boggling.

  • Amii_Bibi Ami_irah (@Amii_Bibi) reported

    @virginmedia can someone please get back to me, internet keeps cutting out and I have tried calling multiple times and no help! Can someone please get back to me ASAP! I would like some compensation!

  • CapnSlash CapnSlash (@CapnSlash) reported

    @virginmedia my internet keeps going on and off all the time and it's annoying and you want an extra £2.50 a month! For what? Horrible service, a website that doesn't work and false claims made about problems to sell more expensive packages! I find it disgusting to be honest!

  • victori15818498 vix (@victori15818498) reported

    When the country is relying on phones, Internet & TV for communication, work and schooling & @virginmedia let you down & don't even care! Disgraceful and our contract will be terminated!

  • panzerfaust81 panzerfaust81 (@panzerfaust81) reported

    @virginmedia You have to be kidding me - I just texted that number and it is a Bot service! What kind of useless service is this? How about a real human? How about someone doing something about my no access? How about calling me on the number I sent to the stupid BOT service

  • BenMTobin Ben Tobin (@BenMTobin) reported

    @virginmedia Regardless - one of your team has cancelled and not told me, it's only my ringing up that has uncovered that fact. Absolutely unacceptable and I'll be escalating the complaint to relevant bodies.

  • 980Mark Mark chapman (@980Mark) reported

    @virginmedia Will you ever answer the phone so i cancel your services

  • pauldee74 Paul Dwyer (@pauldee74) reported

    @virginmedia is there a complaint email address?

  • DitzyDoryUK Tia@WalkingWild (@DitzyDoryUK) reported

    @virginmedia You need to get you self sorted ASAP. We have had nothing but trouble with you for months now when my daughter needs the internet for school. 2 days we have had to spend away from home so she doesn't miss tests. Don't think we will be staying with you much longer!!!