Virgin Media Outage Report in Dunston, Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Hebburn, Chester-le-Street, Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Hebburn |
Wi-fi | |
| Chester-le-Street |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Buckley
(@buckko7) reported
@virginmedia morning, I have tried to call following notice of a price increase, can I cancel my account here please?
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Melric ✿ Love Rowan & Villy 2020
(@kamisfortune) reported
@virginmedia Been without internet for over a week now. We got an engineer out yesterday, who first said we would have to wait 1-2 weeks for the council to fix it, then said an engineer would be sent out yesterday between 1 and 6 - nobody showed up. I shouldn't be paying for a month of no net
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Ann-Marie Leach
(@PoweredByPepsi) reported
@virginmedia #virginmedia why has the internet and TV service been on and off like a newlywed's nightie since yesterday afternoon? trying to work for a critical service here!
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Luke Glackin
(@ljglackin) reported
@VirginMediaIE @virginmedia broadband down in Dublin 7 since 7:30am. Is there an outage?
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Ben Frazer
(@BenjFrazer) reported
@virginmedia over 60minutes and three hang ups later. I am doing as you said “call” and I’d be better standing outside and shouting. I have logged an @Ofcom complaint and emailed Tom your CEO. #dontusevirginmedia any other customers experienced the “cut you off” tactic?
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Frank Martin
(@Lppink1) reported
@virginmedia Internet Outage in BR7 area web service check on VM shows no issue. Local WA groups alive with outage across area.
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Lionel Pead
(@DoctorPead) reported
@virginmedia Would you therefore please cancel my contract- I can’t get through to your call centre- hence my resorting to Twitter
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John Spandli
(@BentexTv) reported
@AuditsAbsolute @virginmedia Best thing I ever did is get rid of them.Had zero problems since I went unlimited with 3.
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Rachel
(@rachlfletcher) reported
Virgin Media customer service atrocious - my husband has spent the best part of the last two days on the phone trying to resolve an issue that we’d already discussed with them months ago when we cancelled our contract - they’ve disconnected him four times!!! @virginmedia
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Mark Ingram
(@marki3756) reported
@virginmedia can I get some help please. I spent around 45 mins on the phone to someone and was told I would receive an email about changing my contract that I'm no longer in. This was 5 days ago and still no email