Virgin Media

Virgin Media Outage Report in Dunston, Gateshead, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Dunston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Dunston, Gateshead, England 03/18/2025 06:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Dunston, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Dunston, England

Latest outage, problems and issue reports in Dunston and nearby locations:

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia Think I have but any more problems I will give you a yell

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    @virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.

  • ozwaldo1985 Craig Osborne (@ozwaldo1985) reported from Wallsend, England

    @LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia No problem

  • mrspag47 Elizabeth Pearson (@mrspag47) reported from Stanley, England

    @BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up

  • Ne31phil Phil Robinson (@Ne31phil) reported from Hebburn, England

    @virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.

  • lalunatic michael lamb (@lalunatic) reported from Sunderland, England

    @simonrim @virginmedia Worst company going

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service from any broadband company. Avoid like the plague.

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

  • ktowers74 Karen Towers (@ktowers74) reported from Whitley Bay, England

    @virginmedia my internet isn't working in NE25, are you having issues in this area 😥

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    @Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please

  • 1lynzi1 lynzi owens (@1lynzi1) reported from South Shields, England

    Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Richard59075069 kingy (@Richard59075069) reported

    @virginmedia It drops really low and then sumtime a cuts out, we’ve had loads off problems with it the last couple off weeks

  • grimsbymike Mike Day (@grimsbymike) reported

    @virginmedia Can you ask Hetty to call me again please as the complaint is still not resolved. Spoke to someone yesterday who said he would explain to a colleague and they would sort. When I was put through the colleague (after 15 mins) had no idea and then cut me off.

  • Sleepyparadise Helen T (@Sleepyparadise) reported

    @virginmedia No just that there has been an issue since February 10th at our local box but that is not what is affecting me. They did not install my internet correctly and now they won't fix it.

  • Disgusted_TW James M Isted (@Disgusted_TW) reported

    @virginmedia without a doubt the worst call centre I've ever had the misfortune of having to deal with :(

  • jamescohu James Cohu (@jamescohu) reported

    @Mr_Saurabh_Rana @virginmedia They’re literally copy and pasting answers now aren’t they? Possibly the worst customer service I’ve seen from a big company, this entire feed is a joke

  • Marty03724137 Marty (@Marty03724137) reported

    @virginmedia please help , I want to end my contract with Virgin and my contract is out next month . Why is it so stressfully hard to do ! For a communications company you are a disgrace

  • simonecas Simone Castello (@simonecas) reported

    .@virginmedia How can I email a query/complaint? Chat bot is driving me crazy.

  • PhilSkelly67 Phil Skelton (@PhilSkelly67) reported

    Now unable to sign in to @virginmedia at all, how convenient that nobody can sign in to register a loss of service complaint. TV, Broadband and landline been down since 9am this morning. When I could sign in the expected "fix time" was 7.45 pm, again very convenient.

  • CarlDooley Carl (@CarlDooley) reported

    @virginmedia So I have a contracted start date. You can’t meet it and your only solution is to leave your customer with nothing? No consideration to the current pandemic with people working from home and their livelihoods? Extremely, extremely poor. @Ofcom @Schuelel

  • Sanj99083115 Sanj (@Sanj99083115) reported

    @virginmedia It doesn't connect. The hotspots are displayed, and tells you that it will automatically connect when it's near one. It doesn't matter how close I am it doesn't connect. However, looking at the Wi-Fi network list, a virgin media network is visable, and within range.