Virgin Media Outage Report in Dunston, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dunston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dunston, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dunston, England
Latest outage, problems and issue reports in Dunston and nearby locations:
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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Neil Todd
(@Neil_Rivelino) reported
from
South Shields, England
@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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Deborah Gibson
(@Deborah24780132) reported
from
Newburn, England
@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leeann Mowlam
(@MowlamLeeann) reported
@virginmedia Ov been on and done the Web messaging service. And say they fixed it and will be deducted from next bill... however got email showing next bill without it being deducted or at correct price!
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Benn Westwood
(@bpw2509) reported
@virginmedia is there a problem with your broadband in Halifax this afternoon? We have no internet, tried resetting modem but no connection.
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Skeletorus Gaming
(@Skeletorus_G) reported
@virginmedia Wow...@virginmedia I literally just said your customer service team were robots...and you come back with the same response. I am also on the phone to virgin. I understand there's an exit fee but moving house is expensive in itself without having to worry about company charges!
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immy7600
(@dinozzo7600) reported
@virginmedia I need help urgently. My wifi keeps disconnecting at 53min past the hour on all wifi devices. Have had a technician come round and do something but it hasn’t made any difference. It’s so annoying that at 53min past the hour it all goes down
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Paul Twyman
(@paultwyman) reported
@virginmedia any idea when you will be able to sort your service out and get things working to an acceptable level please? No internet for most of yesterday off and on every few minutes today and temperamental for last few months. Is this normal now?
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Ben 💙
(@gkbenj) reported
@virginmedia No quite the opposite. I was told once again that a manager was treating my complaint with high priority and would call me back within 2 hours. That was 4 hours ago. Frankly I've got better things to do than keep calling back. At this point cancelling my DD is the only approach..
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Kayleigh Blaker
(@KayleighBlaker) reported
@virginmedia also I upgraded stupidly enough and it says £75 a month. Your colleague told me £53 a month? 1. Your service barely works at my property and 2. You lied. Can I leave please?! I regret leaving @NOW 😭
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Akin Akíntáyọ̀ 🏳️🌈 #European
(@forakin) reported
from
Manchester, England
I've had an unstable to non-working @virginmedia broadband connection in Manchester for about 18 hours. Whilst they are aware of the issue and trying to resolve it, it is untenable that in the era of working from home, a major infrastructure requirement will be down for 24 hours.
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r
(@trebor8422) reported
@virginmedia its saying theres no issue in my area but my download and upload speeds are terrible atm
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Emanuil Paraskov
(@EParaskov) reported
@virginmedia Yes many times I just wait for 16 of April to have installation but if no one show I will cancel the contract