Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wallsend come from postal codes NE28.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallsend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Wallsend, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Consett, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Chester-le-Street, Blyth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallsend, England
Latest outage, problems and issue reports in Wallsend and nearby locations:
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
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Julie Clay
(@julieclayevents) reported
from
Shiremoor, England
Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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Darren Leigh Arkless
(@edginggodout) reported
from
Whitley Bay, England
@_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ewan F
(@EwanF6) reported
@virginmedia for the second time this week, I have spent 3 hours of my day trying to call you to speak to the technical faults team. I am put hold each call for min 45 minutes after which point the line cuts out and no one phones me back. This is absolutely disgraceful service.
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MARK KIRK
(@kirkycando) reported
@virginmedia The poor internet service that you keep charging your customers and fail to provide . My daughter is doing remote learning from college yet your service keeps cutting out ,I have been told that we can sue your company for her loss of potential future earnings .
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Dave Banks
(@valiant_dave) reported
@PhilJBowers @virginmedia Good luck ! Their Customer Services is atrocious - so difficult to get through.
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Harri
(@harri_bhafc) reported
@virginmedia I just dont think its particularly nice for a company like yours to outright refuse to find a solution to an elderly woman being scammed. I explained the situation, only to be told that it's all chargeable and needs to be paid... the week before Christmas.
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LIVE 🔴 Waja
(@WajaTheHAT) reported
Yo @virginmedia fix up I beg you have been the worst provider I have been with. It's such a joke.
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Butty
(@TelfordMad) reported
@virginhelp @virginmedia Have been waiting over two months for a complaint to be dealt with and whilst this is going on still not had the item i was told was being dispatched. Have tried to call, but seriously that process is riddled with delays 😳
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AMY
(@amylou202) reported
@virginmedia hi, my internet has been down all day. Can I have some help pls?
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Mike Plowman
(@mikeplowman1961) reported
@virginmedia negotiated new contract with tv added in Nov, sales person assured me no activation fee, of course, 35 quid activation on the first bill. Phone support, say they have to conduct an investigation. Meanwhile, I'm 35 quid out of pocket this month.
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john kerr
(@k19jok) reported
@virginmedia When you log on to the forum it tells you to do certain things reset, diagnostic etc, I have done them all the service keeps dropping
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👁SCI👁
(@sci_twit) reported
@virginmedia Sadly I have been down all those paths already. I have talked through the problem with a support technician completing tests and the engineer resetting the Hub remotely. That did not work and I was promised a site visit.