Virgin Media

Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wallsend come from postal codes NE28.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallsend, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallsend, Borough of North Tyneside, England 03/18/2025 05:30

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallsend, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallsend, England

Latest outage, problems and issue reports in Wallsend and nearby locations:

  • danieljohnallis Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England

    @lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • RWileECoyote Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • ChrisJ94_ Chris Johnson (@ChrisJ94_) reported from Wallsend, England

    . @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • jwilko_87 Jonathan Wilkinson (@jwilko_87) reported from Gateshead, England

    @virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

  • TraiAnfield Trai Anfield (@TraiAnfield) reported from Whitley Bay, England

    @virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    @BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rstacey51 Richard Stacey (@rstacey51) reported

    @virginmedia Done… how many days do I have to cancel my new contract?

  • AndyQuinn_Fire Andy Quinn (@AndyQuinn_Fire) reported

    @KGthaComedian Virgin media are possibly the most hideous company you will ever have to deal with. Robbing, rude liars. Until you come on Twitter and they want to be your best friend.

  • SorarelyMinted KevinT (@SorarelyMinted) reported

    @virginmedia I have issues at least once a week and I’m always told about work in my area, this is not an issue on my end as I have run through the procedures you send over about 6 times, unfortunately in the area I live there are little in way of alternatives otherwise I’d already have left

  • DennyBaldwin Dennis Baldwin (@DennyBaldwin) reported

    @virginmedia Not from what they have been told but we were told by yourselves to give them a date which you provided to cancel and it would be switched over and then it was installed last Friday and still haven’t had anything about the old number being transferred

  • Ellison_Griff Ellison (@Ellison_Griff) reported

    @virginmedia @KGthaComedian How about! Can you fix his internet Now!

  • loveisapill Rachel (@loveisapill) reported

    @virginmedia I didn't think a Thursday evening would be a busy period, when is a quiet period or best to call? We want to cancel our package, we've found a better deal elsewhere

  • RichardBunkham Richard Bunkham (@RichardBunkham) reported

    @virginmedia @virginmedia I’ve been trying to talk to customer services been cut off after 1 hour 11 mins now on hold again for 45 mins any chance u will ever answer ?

  • Oxfordshire12 David (@Oxfordshire12) reported

    @virginmedia are you guys having issues in the OX12 area of Oxfordshire, we've had a couple of outages recently and it has started again this evening.

  • rkwildlifephoto RK Wildlife Photo 💙 (@rkwildlifephoto) reported

    @MikeEllis65 @virginmedia Virgin customer service is appalling, thankfully they closed the shop in my town, the staff there were downright insulting, literally. I use Virgin for broadband and have no problem service since I use ethernet, their wifi is completely useless and they don't care!

  • ravinlooneymum9 patricia abbott (@ravinlooneymum9) reported

    @virginmedia how do I complain? I’ve had terrible customer service when I first tried to open up a phone contract on the 21st March Only to be lied to, hung up on and spoken to like I’m a child and when I asked to speak to someone senior was told I wouldn’t be able to? Ridiculous