Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallsend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallsend, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Chester-le-Street, Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wallsend, England
Latest outage, problems and issue reports in Wallsend and nearby locations:
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ajay
(@Madrasi_) reported
@EmmaJaneWylde @Virgin @virginmedia Ok, so I'm not the only one that's having issues.
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Akeel Azeem
(@akeel89) reported
@virginmedia and just as I tweet you’ve hung up. WHAT THE ACTUAL ****
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Ellis Morgan
(@Ellismorgan3) reported
@virginmedia what’s happening in the SW20 area your internet is down? your website is useless as that doesn’t give any information to what’s going. #joinBT
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Troy Pemberton
(@tpembe1) reported
@virginmedia Another outage @virginmedia ! Service has been poor this weekend with poor downstream. I have rebooted several times. In the last 30 minutes there has been no connection.
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Lewis
(@LewiSe7en) reported
@virginmedia What are you on about? I was mid conversation with a rep! Who then went on a break whilst we were trying to resolve an issue. I bet if I was to put them on hold for 15min to grab a cuppa they'd put the phone down!
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Glenn
(@Spursingham) reported
@virginmedia Guys, your service status page has a holding page and your 'contact us' page isn't working. I've tried texting the number and they said they'd contact me within 4 hours. It's now been 5 hours with no contact. Internet is still slow/intermittent. Can't miss the NLD!!
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Ellis Morgan
(@Ellismorgan3) reported
@virginmedia what’s wrong with your status checker? Not working like your broadband. Why can’t you guys just fix it or give the people there money back.
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M∆TT
(@_Matthew_Evans_) reported
@burgo_toni @virginmedia Just set up my new hub and have the same issue how did you solve this ?
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Rosie Nicholls
(@PapaNichs) reported
@virginmedia Thanks. I don’t have an account with Virgin so can’t get through on this number. Anything else I can try? A lot of “computer says no” on the customer line...
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Lucy WCarrick
(@LucyWCarrick) reported
@virginmedia once again you have given the absolute worst customer service. No one has gotten back to me and I have been essentially conned into getting a product. Get in touch please!!