Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallsend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wallsend, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Bedlington, Jarrow, Hebburn, Gateshead, Sunderland, South Shields, Chester-le-Street, Seaham, Consett, Wallsend, Blaydon-on-Tyne and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Bedlington |
Internet | |
| Newcastle upon Tyne |
TV | |
| Jarrow |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallsend, England
Latest outage, problems and issue reports in Wallsend and nearby locations:
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Dawn knight
(@Dawnletsfaceit) reported
from
Consett, England
@virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡
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Neil Todd
(@Neil_Rivelino) reported
from
Mitford, England
@virginmedia @virginmedia still no reply. Have asked 3 times how 2 claim back for our additional browsing fees incurred due 2 #VirginMedia’s incompetence & are ghosted by your ‘customer resolve agent’. great when we spoke to her, was clearly pacifying.Happy to name her & share her email here?
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Bella
(@SharBella72) reported
from
Sunderland, England
@virginmedia internet is down, again in Sunderland area.
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Maxine Tennet
(@maxinetennet74) reported
from
Walker Gate, England
What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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Neil Todd
(@Neil_Rivelino) reported
from
Mitford, England
@virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience
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Gary Nolan
(@gaznolan) reported
from
Mitford, England
@virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information
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Nic Johnston 🇺🇦🌻
(@Nicola_Johnston) reported
from
Mitford, England
@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
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Andrew Morris💙
(@Andymorris74) reported
from
Mitford, England
@virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gio Marron
(@GioMarron76) reported
Anyone else in #WestLothian lost their @virginmedia internet? Mine crashed hours ago & every ‘solution’, none of which work, are so far removed from each other, it feels like guesswork It’s either: Working perfectly Has minor issues Call an engineer IT’S TOO LATE! WE’RE DOOMED
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itsonlyme
(@JoLockett11) reported
@virginmedia Frustrating is an understatement. We've had no tv or Internet since last night , now tge times changed to 11pm. Big difference from 2pm . Wish I could cancel that's for sure
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The Resistance ✊🏻✊🏽✊🏿
(@Ands14) reported
@virginmedia @NatGeoUK Before you promote your services, can you fix the issue in SN8 where I can’t access any of the apps on the Virgin Media TV site. This is the second day and I’m paying for half a service
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h
(@fin62997) reported
@virginmedia our are outage says it’ll be fixed by 19th June 23:06 but when I call the phone line it says today at 23:06, which is correct?
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Mark
(@MarkMarky222) reported
@virginmedia Thanks for the reply, it’s off more than it’s on these days and more annoyingly I pay extra for the extra speed. I’ve done all the turning on and turning off and reboots. There appears to be an issue in my area as it was the same last Friday.
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anya 🇵🇸
(@anyaxgrace) reported
@virginmedia Wifi down in my area again! this is zone 2 london and getting ridiculous at this point especially for 40 bloody pound a month
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Hoooperrrr
(@Coopppperr) reported
@virginmedia Ye I have checked it, and it says 14.30, then now 19.00, this aside it's constantly dropping our, terrible
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spursporn
(@spursporn) reported
@virginmedia internet issues in se London again !!!!!!
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Mark
(@MarkMarky222) reported
@virginmedia over a 25 hour broadband and phone loss on 13/7 and now over 26 hours phone and broadband loss since around 3pm on 17/7. The app is constantly changing times as to when the issue will be resolved. Can o be contacted please?
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@proddychris97
(@chrisprodromou) reported
@virginmedia can never get to speak to anyone on phone , live chat bloke this morning was of no use . Can you respond to my DM please