Virgin Media

Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England

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The latest reports from users having issues in Wallsend come from postal codes NE28.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallsend, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallsend, Borough of North Tyneside, England 03/18/2025 04:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallsend, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wallsend, England

Latest outage, problems and issue reports in Wallsend and nearby locations:

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?

  • McXinnie Chris McKinnie (@McXinnie) reported from Whitley Bay, England

    @virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • JJohnsonJourno Jack Johnson (@JJohnsonJourno) reported from Walker Gate, England

    Any one have a resolution for no WiFi connection? @virginmedia

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • Baddoo Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England

    @virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mgilberties Max Gilbert (@mgilberties) reported

    Dear @virginmedia , give me a shout when you need my BACS details to send me my payment back for failure to provide the 200Mbps I pay for. 25Mbps is some way off. Sick of this flakey service.

  • heathensdoc1990 daryl richards (@heathensdoc1990) reported

    @virginmedia How about your customer service team actually respond in a timely manner to try and resolve the issues? Cant even use a phone line we pay for as it appears to be inactive for whatever reason so can only call the contact centre on mobile at cost to us

  • crewebencrewe BenCrewe (@crewebencrewe) reported

    @virginmedia such desperately bad service: intermittent broadband for days, & have now waited for more than four hours three times in the last 48 hours for someone to run tests on my router. Problems each time with someone being unable to or being transferred to your chatbot

  • nitramnostaw Martin (@nitramnostaw) reported

    @virginmedia But it is not working because I am being cut off every time!!

  • tommy_lufc Tommy (@tommy_lufc) reported

    @RiotBadger @virginmedia I still walk around the house & garden showing people the connection speed on my phone but to date not a single person has given anything resembling a single ****.

  • IanCardy2 Ian Cardy (@IanCardy2) reported

    @virginmedia Thanks I tried logging in but got the message as per the second image? Didn’t help when you have got any WiFi to be able to log in and there is no point phoning as no one ever and answers the phone! @Ofcom

  • newdawnfades15 Alex (@newdawnfades15) reported

    @virginmedia They have spoken to a very helpful lady named Hasti, and she has sorted all of the issues in less than 10 mins, thank you to her and yourselves for returning my call for help!

  • croptonboy Fizzy (@croptonboy) reported

    @virginmedia So I'm still being told I need to pay for a booster despite your website saying this: If your Connect app home scan shows you have a WiFi blackspot, and you’re a Virgin Fibre customer with Maxit TV, you can get an intelligent WiFi Booster at no extra cost.

  • BarnabyLane_ BE (@BarnabyLane_) reported

    @virginmedia as seems to be the case with everyone, I’m having trouble with @YodelOnline, who have failed to deliver my parcel and it now appears to have gone missing. I’ve tried calling you but the customer service employee was no help.

  • raoul_owens Raoul Owens (@raoul_owens) reported

    @virginmedia I have been constantly checking the service page which isn’t much help. Leaving customers with little to no connection for a week isn’t fair, especially during a national lockdown. I would like to know when this will be resolved? Area: NW6