Virgin Media

Virgin Media Outage Report in Wallsend, Borough of North Tyneside, England

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The latest reports from users having issues in Wallsend come from postal codes NE28.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallsend, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallsend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallsend, Borough of North Tyneside, England 08/27/2025 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallsend, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, Seaham, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Consett, Jarrow, Boldon Colliery and Blyth.

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City Problem Type Report Time
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomShiremoor E-mail
United KingdomGateshead Wi-fi
United KingdomGateshead TV
United KingdomSunderland Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Wallsend, England

Latest outage, problems and issue reports in Wallsend and nearby locations:

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?

  • Beardyknave Tommy Rotten (@Beardyknave) reported from Shiremoor, England

    @james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.

  • martin_avery Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England

    @virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Longbenton, England

    @virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom

  • beyond_vinyl BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England

    @vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Gateshead, England

    @virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡

  • AndrewI81572127 Andrew Irwin (@AndrewI81572127) reported from Washington, England

    @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • chrismayes .💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, England

    Hey @virginmedia #DontFundGBNews or i terminate my contract with you.

  • simplyajblog Abbie✨ (@simplyajblog) reported from Dunston, England

    @katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

  • CompaneroDave David (@CompaneroDave) reported from Wallsend, England

    Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!

  • Jacq_Critch Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England

    @virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SidwellMichael Michael Sidwell 🇬🇧 🇺🇦 (@SidwellMichael) reported

    @virginmedia That's no good The support team do NOT honour their promises, hence my complaint! What other suggestions do you have?

  • Dollydooby Dolly (@Dollydooby) reported

    @virginmedia @whippletom The problem is that you’ve doubled my cost! How is that fair. I now pay more than someone who has just started a contract for 100% slower speeds. How is that fair??!

  • SidwellMichael Michael Sidwell 🇬🇧 🇺🇦 (@SidwellMichael) reported

    @virginmedia I despair, as I said in my starting post, the Customer Disservice agent close my complaint I think he closed it the moment he raised

  • _HeatherAshton Heather Ashton (@_HeatherAshton) reported

    @BendyBen999 @virginmedia I had an outage the other week. Their website says £8 per day compensation, the advisor I spoke to tried to offer me £5 so I called them out on it, so don’t hold your breath! Can’t wait to switch from Virgin.

  • Will_I_Sam_89 Sam Williams (@Will_I_Sam_89) reported

    @virginmedia Also if I follow the link through Twitter how am I supposed to monitor Twitter for a response on here also without closing the live chat? Not fair on the customer putting them in that situation

  • xpamk Adri (@xpamk) reported

    @virginmedia hello. I have experienced a really rude staff on the call and since it is giving in my nerves. Your staff need to be nice to the customers, not because they do not understand WHATEVER your staff says and they need be more understandable and nice. I found it really-

  • Chelsea87675795 Chelsea (@Chelsea87675795) reported

    How can @virginmedia ask me for £58 (existing customer) and a new customer pays £39 - looks like I’ll be leaving and going to @SkyMediaUK

  • Amyylowe Amy (@Amyylowe) reported

    @virginmedia I’ve done this a million times and now spoken to a technical advisor who has now left me with NO internet as opposed to slow internet. I have an engineer coming on the 24th November but I work from home!

  • electester Dave (@electester) reported

    @virginmedia No faults just poor transmission from your side. My reliable speed checker even tells me who is providing your service and that changed yesterday. Please sort this out and pay me the £8.50 compensation for each day lost.

  • johnnyroddam John Pizzamiglio (@johnnyroddam) reported

    @virginmedia Many many times. It tells me you are working on it and hard luck, it’ll be 8 hours. You « fix » it. It crashes the next day. You admit it’s your fault. Be honest with your customers and tell us how many days we have to prepare for with no broadband.