Virgin Media

Virgin Media Outage Report in Eaglescliffe, Stockton-on-Tees, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Eaglescliffe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Eaglescliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Eaglescliffe, Stockton-on-Tees, England 04/26/2025 00:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Eaglescliffe, Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool, Billingham, Newton Aycliffe and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Internet
United KingdomDarlington Total Blackout
United KingdomHartlepool Internet
United KingdomBillingham Wi-fi
United KingdomDarlington TV

Community Discussion

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Virgin Media Issues Reports Near Eaglescliffe, England

Latest outage, problems and issue reports in Eaglescliffe and nearby locations:

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

  • WheezyRider44 Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

  • benrelton ben (@benrelton) reported from Hartlepool, England

    Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

  • mark001282 Mark Armstrong (@mark001282) reported from Stainton and Thornton, England

    @virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

  • ajtheladplummy Adam (@ajtheladplummy) reported from Middlesbrough, England

    @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????

  • Corney77 Paul Corney (@Corney77) reported from Darlington, England

    @virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

  • TrackScotti Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • teccleshare Thomas Eccleshare (@teccleshare) reported

    @virginmedia @PAllen The issue persists. The fault number is F008884705.

  • jimbeat87 Jim Beatty (@jimbeat87) reported

    @virginmedia @JakeOKane Known for years how crap. Agreed reduced contract last May and still paying old rate. Their Resolution team agreed to sort. Nil. Took to independent arbitration and they agreed with me. Virgin accepted but still did nothing. Pl avoid.

  • Handsy_ Stephen Hands (@Handsy_) reported

    @virginmedia Hi there. I have just seen your tweet and was about to reset my router... however my wired and wireless Internet are both back up and running! I really do need to know what is causing these issues- if it really isn't an external issue, should I order a replacement router?

  • saintyme45 sainty40 (@saintyme45) reported

    @virginmedia I won't b doing that as I think 3 engineers is enough to do there job and check what needs to checked. I will b ringing tonight to cancel my account. I'm sorry you have just made situation worse, by telling to do something that would have been done right at the beginning.

  • JoshCAFC43 Joshua Tarling 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇩🇰 (@JoshCAFC43) reported

    @virginmedia your service is utter crap and there aren't any human staff to talk to for months on end

  • SamSelby70 Sam Selby (@SamSelby70) reported

    @virginmedia Well it was. Now it's about the fact that I have tried to cancel and have had my account sent to BPO

  • ffjacko Philip Jackson (@ffjacko) reported

    @virginmedia I am shocked at just how poor your customer services is . Even when I get to speak to someone they put me on hold and never come back!!

  • hinagesh Nagesh (@hinagesh) reported

    @virginmedia @virginmedia I am not sure what else you can help, except typing some standard messages. Hell with Virgin. I never take or suggest Virgin to anyone 😡.

  • semajgreen James Green (@semajgreen) reported

    @virginmedia please can someone from cancellation team contact me via DM, please. I’ve been cut off 3 times now when being transferred from retentions team. I understand remote working issues but need to sort my contract ASAP. Thank you .

  • MissySmiler Smiler (@MissySmiler) reported

    @virginmedia I understand complex issues take time but months & for resolution date to keep moving is NOT acceptable. Disgusted at service & cost that too with reduction of channels @Ofcom please investigate