Virgin Media

Virgin Media Outage Report in Newton Aycliffe, County Durham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newton Aycliffe come from postal codes DL5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newton Aycliffe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Aycliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newton Aycliffe, County Durham, England 06/24/2025 09:10

June 24: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newton Aycliffe, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Billingham, Stockton-on-Tees, Durham, Darlington and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomBillingham Total Blackout
United KingdomStockton-on-Tees Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomStockton-on-Tees Wi-fi
United KingdomDurham Total Blackout
United KingdomBillingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newton Aycliffe, England

Latest outage, problems and issue reports in Newton Aycliffe and nearby locations:

  • DAWUK17 Drew W 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DAWUK17) reported from Harrogate Hill, England

    @virginmedia down again !? Got to be the worst service going

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)

  • AlanHewitt10 Big Al H (@AlanHewitt10) reported from Stockton-on-Tees, England

    @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

  • Corney77 Paul Corney (@Corney77) reported from Darlington, England

    @virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

  • Tanya_M_S Tanya ❤️🤍 (@Tanya_M_S) reported from Sunderland Bridge, England

    @virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.

  • TrackScotti Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • VickChaiben Victoria Allen White (@VickChaiben) reported

    @virginmedia TWO WEEKS with the internet not working in NW9. Totally unacceptable and you guys keep delaying to fix that! Not two days, TWO WEEKS!!!!!!

  • SajButt9070 Saj butt (@SajButt9070) reported

    @virginmedia @O2 It's been 2 months I am reaching out with @O2 but they are fail totally 👎-👎

  • spartserio addy (@spartserio) reported

    @virginmedia Nate I just want to know how to speak to someone over the phone regarding this issue how hard is it

  • ACLegalServices Legal Eagle. (@ACLegalServices) reported

    @virginmedia 23rd June from 11.48pm until 12.05am - no service.. WHY? As mentioned have had a new 5 router fitter less than 2 weeks ago.

  • TheRealMoscha Moscha (@TheRealMoscha) reported

    @virginmedia why are your customer services so fcking retarded?

  • spartserio addy (@spartserio) reported

    @virginmedia And this is the problem. I want to speak to someone over the damn phone, why is it so hard for to verbally speak to someone???

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia In the Walsall area there's a problem every week. Whats going on?

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia Yes in my area there are issues. The problem is this is every week now. Why does my area have so many problems?

  • SPAWN_UKUK SPAWN (@SPAWN_UKUK) reported

    @virginmedia Hello why in my local area of Walsall is there problems with my Internet? This is a regular thing now every week or so. Even as I type my WiFi is off again. Please tell me what's going on

  • TooSensibleToo IanM (@TooSensibleToo) reported

    Piss poor service... Is it @virginmedia or @Spotify?