Virgin Media Outage Report in Newton Aycliffe, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Aycliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Aycliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newton Aycliffe, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Shildon, Newton Aycliffe, Darlington and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Shildon |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton Aycliffe, England
Latest outage, problems and issue reports in Newton Aycliffe and nearby locations:
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LondonGirl
(@LondonGirl351) reported
@virginmedia Shocking service. The website is the worse ever I have just paid bill but account is showing outstanding amounts from previous months service?
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Adam Hill
(@AdamHil78105271) reported
@virginmedia Well how about you ask the supervisor team that are supposed to have called me back under case C-2312211253 3 days ago to actually call me? Just discovered from my latest call with customer services that no one can email customers!! Very 20th century
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Captain 1971
(@davidtrnr1) reported
Dear @virginmedia why is it so difficult to cancel my contract that has ended ?
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Beryl
(@Beryl11943965) reported
@virginmedia Virgin suspended our mobile service as well on Christmas day, still want to know why, but finally you restored this but only this morning. so we have had no Internet, no landlines, Ltd TV. SHOCKING
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SSGR
(@GazRobinson1) reported
@virginmedia If I was a more angry man I’d say your service is Dog ****… but I’m not so I’ll just say it’s very very poor
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monkey_rench
(@monkey_rench) reported
@virginmedia Spoke to a lovely help desk person … unfortunately little he could do .. awaiting an engineer .. your status update has been infuriating offering fix times and saying the issue has been resolved .. yet all Virgin customers in my estate have no connection @virginmedia
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Muck-Spout Skippy
(@skippy_c) reported
Finally have Internet again! Don't believe a word @virginmedia customer service say. I was lied to repeatedly over 3 days...put through to departments that weren't open or even the right department AND LEFT ON HOLD...told I would be called back but never was. See the pattern?
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Chris O'Gorman
(@chrismogorman) reported
@virginmedia you have mistakenly closed down my account without any email, test, call or letter to even notify me. I’ve spent 3 hours on the phone with customer service being transferred around without anyone being able to help. You’ve mistakenly put a “gone away” code on my acc
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Chris O'Gorman
(@chrismogorman) reported
@virginmedia I spoke to your customer service team about 10 minutes ago when they said they would put me through to the team that deals with “gone always” and instead of transferring me they hung up on me.
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#legend
(@Fubarrockchick) reported
@virginmedia I connected directly with ethernet in past, i can't remember, but im sure was issue there, so i have another ethernet cable coming to try direct connection again, i am in a flat, the router is in same room as main telly, so nothing to do with that