Virgin Media Outage Report in Newton Aycliffe, County Durham, England
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The latest reports from users having issues in Newton Aycliffe come from postal codes DL5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton Aycliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton Aycliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newton Aycliffe, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Spennymoor, Newton Aycliffe, Billingham, Durham and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
TV | |
| Spennymoor |
Total Blackout | |
| Newton Aycliffe |
Wi-fi | |
| Stockton-on-Tees |
Phone | |
| Billingham |
Total Blackout | |
| Durham |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Newton Aycliffe, England
Latest outage, problems and issue reports in Newton Aycliffe and nearby locations:
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Nicola
(@modelnicola) reported
from
Peterlee, England
@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Howard Albon
(@howardalbon) reported
@virginmedia @virginmedia literally been in the phone for 45 minutes just trying to re new contract and update old equipment…seriously awful customer service
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Brian McGilligan
(@bsmcgilligan) reported
@virginmedia Another less than helpful response but sadly not unexpected given previous correspondence with your organisation. This poor level of service is unacceptable and I will be seeking redress from @virginmedia
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Glynn Wood
(@GlynnWood3) reported
@virginmedia It happens on everything, the router WiFi symbol starts flashing green and we lose everything. I have checked for any service issues but none are shown, we have lost connection 7 times so far this morning
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Peter Clements
(@clementspeter) reported
@virginmedia I’ve moved out of my home where the broadband is registered. I am moving abroad. I can’t keep paying monthly for a service I don’t use.
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Ákos Marton
(@martonakos) reported
@virginmedia I had an appointment for my broadband to be set up yesterday but no engineer turned up! can you help me pls? 🥺
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'Big Al' 🇺🇦
(@living_cheerful) reported
@virginmedia Thank you for this. Still incredibly poor considering my wife needs the Internet access for her work, keeping in touch with our family in Spain and Australia and you just not supplying the service we have paid for.
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toto savage
(@evilstitch) reported
@virginmedia As I’ve previously said with the severe issues I’ve been having, I don’t have anything I can connect via Ethernet. And at this point, I’m probably going to pass the complaint over to Ofcom to deal with
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Michael Ceej
(@CsiegeJ) reported
@Ofcom Are you able to help with this as I feel @virginmedia are deliberately not cancelling to tie me in. Lies, no shows and hanging up after hours on the phone when they don’t have an answer. Please help!
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Stuart Murtough
(@sjm1976) reported
@virginmedia I raised a complaint in feb and March and I’m also waiying for a refund for the loss of service as well but I guess that won’t happen!
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia Yes, TV and broadband unavailable. Status says an engineer is working on it. I registered the loss of service.