Virgin Media outages and service status in Shildon, England

Problems in the last 24 hours in Shildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shildon, England

The most recent Virgin Media outage reports came from the following cities: Darlington, and Durham.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shildon, England

Latest outage, problems and issue reports in Shildon and nearby locations:

• 
  Hayley Jenkins (@HayleyJenkins21) reported 6 minutes ago from Darlington, England

  @virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!

• 
  Fay Brown #projectsnowball (@AutonomyCounsel) reported 9 minutes ago from Egglescliffe, England

  ... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!

• 
  Connor Mather (@ConnorMather) reported 10 minutes ago from Sunderland Bridge, England

  @virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake

• 
  Cameron Ross (@pumbingchap) reported 13 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  Richard Baker (@richarddbaker) reported 16 minutes ago from Darlington, England

  Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!

• 
  Jason Brown (@InstantKarmaUK) reported 22 minutes ago from Darlington, England

  @virginmedia The problem is being dealt with following a text based support case. Thanks!

• 
  C4SP4R (@C4SPAR_) reported 23 minutes ago from Sunderland Bridge, England

  @davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.

• 
  Richard Baker (@richarddbaker) reported 24 minutes ago from Darlington, England

  .@virginmedia broadband down. Seems to happen quite a lot!!

• 
  Dave (@davedome) reported 29 minutes ago from Darlington, England

  @virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.

• 
  JT (@leeds2d) reported 30 minutes ago from Bishop Auckland, England

  @virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.

• 
  Marcus Dempsey (@marcusdempsey) reported 34 minutes ago from Darlington, England

  @virginmedia Another day another broadband outage. :(

• 
  Cameron Ross (@pumbingchap) reported 36 minutes ago from Sunderland Bridge, England

  @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

• 
  Tori Gill (@Tweeter_Tori) reported 39 minutes ago from Darlington, England

  @Super_Secretary @virginmedia What a right pain. My 3G is crap too.

• 
  Tanya ❤️🤍 (@Tanya_M_S) reported 43 minutes ago from Sunderland Bridge, England

  @virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡

• 
  Paul Haggie (@ha66ie) reported 43 minutes ago from Yarm, England

  @virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.

• 
  uosqoᴚ ɯı⊥ (@tim_robson_1980) reported 45 minutes ago from Darlington, England

  @virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡

• 
  Richard Baker (@richarddbaker) reported 52 minutes ago from Darlington, England

  .@virginmedia 45 minutes on hold now listening to the horrible music!

• 
  Den Butler (@Digital_Den15) reported 54 minutes ago from Egglescliffe, England

  @virginmedia Except if your an existing customer, then it's still £68 a month.

• 
  clare williams (@ClareSweep1957) reported 55 minutes ago from Sunderland Bridge, England

  @virginmedia I thought sky was bad...well I’m about to go back to them

• 
  Hutchy (@Paulhut20013625) reported 55 minutes ago from Sunderland Bridge, England

  @bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kay (@kaytydaty) reported 6 minutes ago

  @virginmedia Had emails to swap old TiVo box to new 360 one. Ordered one 29th May, got confirmation email but heard nothing since? Can you help please, thanks

• 
  Joe Farrugia 🇬🇧🇲🇹🇪🇺 (@JoeFarrugia) reported 9 minutes ago

  Being messed up by @virginmedia. 1st we were never told the old box must be returned then they charge £90 for not returning it. Trying to get this sorted is such a hassle. You’re told one thing, nothing gets done then you’re told something else.

• 
  Gloucester Glass (@gloucesterglass) reported 9 minutes ago

  Getting more than a little tired of really poor internet in GL2 @virginmedia I rely on it especially with the very poor Virgin/O2 mobile signal in my area. Pull your socks up Virgin this is not what I am paying for. Next week you expect me to connect my landline to my router!

• 
  Leio Lee (@afshin71943097) reported 9 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  STEPHEN (@stevied151181) reported 11 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Richard Newell (@Solid_S_Boss) reported 12 minutes ago

  @virginmedia sort your stuff out. I'm trying to watch the world cup and the internet keeps going down

• 
  Yasmin alibhai-brown (@y_alibhai) reported 13 minutes ago

  @virginmedia So @virginmedia what are you doing about this problem? And failure on the part of your company?

• 
  Alexander Stone (@mikael_gatfi) reported 16 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies.

• 
  vikas tripurneni💙 (@drvikaz) reported 16 minutes ago

  @SkySports @virginmedia what’s the point of subscribing to @SkySports .. never covers anything important or significant..!

• 
  cairan_murray (@MurrayCairan) reported 17 minutes ago

  @virginmedia I can see the virgin cables outside my house and the 2 spliter connection that virgin use to connect the TV and Internet, I know the last tennant had virgin but for some reason you guys seem adamant that I won’t be a virgin customer