Virgin Media Outage Report in Shildon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shildon, England
The most recent Virgin Media outage reports came from the following cities: Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington
|
Internet | 16 days ago |
|
Darlington
|
TV | 21 days ago |
|
Darlington
|
TV | 26 days ago |
|
Darlington
|
Internet | 28 days ago |
|
Darlington
|
TV | 2 months ago |
|
Darlington
|
TV | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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JT (@leeds2d) reported from Bishop Auckland, England@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Ashley Wright (@ashleyhwright) reported from Darlington, England@virginmedia Internet seems to be down on DL3? Any update?
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JT (@leeds2d) reported from Bishop Auckland, England@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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KaraS4234 (@kara44234) reported from Durham, England@virginmedia What else would you expect when you have been offered a service you don't get
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Richard Baker (@richarddbaker) reported from Darlington, England.@virginmedia 45 minutes on hold now listening to the horrible music!
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Richard Baker (@richarddbaker) reported from Darlington, England@virginmedia To investigate the problem with my broadband hub.
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Richard Baker (@richarddbaker) reported from Darlington, England.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Richard Baker (@richarddbaker) reported from Darlington, England@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Jayson Gurney (@JaysonGurney) reported from Darlington, England@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Peter Snowdon (@petersnowdon) reported from Darlington, EnglandHi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Tori Gill (@Tweeter_Tori) reported from Darlington, England@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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JT (@leeds2d) reported from Bishop Auckland, England@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Tori Gill (@Tweeter_Tori) reported from Darlington, EnglandThe @virginmedia broadband has been crap today!
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KaraS4234 (@kara44234) reported from Durham, England@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Richard Baker (@richarddbaker) reported from Darlington, EnglandNo company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Dougy Giro (@Kai35850650) reported from Sunderland Bridge, England@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Richard Baker (@richarddbaker) reported from Darlington, EnglandToday's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Connor Mather (@ConnorMather) reported from Sunderland Bridge, England@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Chris Lyons (@oliverpostgate) reported from Darlington, England@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Andrew Dallin. (@adallin) reported from Darlington, England@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KyleRowntree (@kyle_rowntree) reported@virginmedia No. Was told that they would be closing my complaint as they couldnt keep complaints open. Questioned this, manager then confirmed it. Paying for a TV package and not getting the TV box, who would agree to that resolution?
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iä iä Alex ftagn 🕹👾 (@QuixoticRocket) reported@virginmedia i already see complaints there with zero resolution. again the best response is "there's currently an outage and it'll be fixed by 22:00" but there's no detail of the root cause or any acknowledgement of an ongoing systemic issue in the area.
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𝓡𝓱𝓲𝓪𝓷𝓸𝓷 (@RhianonEastwood) reported@virginmedia my internet is running really slow !!
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Martyn Bingham (@Martyn_Bingham) reported@virginmedia Only have broadband service with virgin. Hub3 with 1 single white light showing. Wired connections on 2 different consoles. 110mbps down 10mbps up. Lag spikes, rubber banding on different games on different consoles.
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Louise Hainey (@louise_hainey) reported@virginmedia As predicted no success with virgin media again today even after promising to contact me if you get this issue resolved. Turns out this company cannot cancel a contract with them.Let media company is also unable to talk to their customers successfully
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Laura (@LauraTh79656132) reported@virginmedia The service checker is not working either
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G (@graemeb8787) reported@virginmedia your online chat people are not helpful I am trying to cancel a move order they tell me to phone your call centre and you are closed due to covid and I cannot get through absolute joke please can someone help me #shambles
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Coombes (@StaceyCoombes) reported@virginmedia Again… showing your shocking standards of customer service. Won’t deal with my complaint and would rather me take it higher. AND I have now just received an email stating with complaint is RESOLVED when it is NOT!!! No manager call as promised. Disgusting. @virginmedia
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Que (@01QBiC10) reported@virginmedia I'm a customer in Ireland
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cp (@pong_mcpanda) reported@virginmedia I don't think this would have helped. I eventually found the problem listed on service status as a known outage. It was working yesterday, broken again today. Very tiresome.