Virgin Media Outage Report in Shildon, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 16: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Bishop Auckland, Durham and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Bishop Auckland |
Total Blackout | |
| Durham |
Internet | |
| Bishop Auckland |
Total Blackout | |
| Darlington |
Internet | |
| Shildon |
Internet | |
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Den Butler
(@Digital_Den15) reported
from
Egglescliffe, England
@virginmedia Except if your an existing customer, then it's still £68 a month.
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Ami
(@ami9463) reported
from
Egglescliffe, England
@virginmedia I need help!!!!
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nev Dean
(@rednev2005) reported
@virginmedia I’m getting the same peak speed as before, even though I’m supposed to be double now. The new hub has as weaker signal & I now have blind spots in the house that were never there before. Hub in exactly the same spot.
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Michelle Doughty
(@michelledonkey) reported
@virginmedia I am referring to my own services. As promised yesterday no one bothered to turn up with a new hub in the hope this may get us going until a technician can come out. Being told lies by your team. If not sorted we will cancel and go back to Sky who we had no problems with
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Yansha
(@yanzaaa70) reported
@virginmedia I need help! I've been informed that I'm receiving a new simcard and that my existing one will expire in less than 14 days! I'm travelling abroad and desperately need to keep my existing SIM. Is there ANY way of delaying this? This is honestly awful.
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Tej
(@TejB) reported
After years with @virginmedia their broadband has become unusable. So when @ThreeUK gets their 5G broadband up to speed, I will be forced to switch to them. I suspect many will do the same with all the current service providers. It can't come soon enough.
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SK
(@SJK30) reported
@virginmedia Guys I’m not asking you to do anything with my account specifically I was making you aware of a potential issue with your password reset service that would affect others. I honestly gives you trying to explain it. Maybe just show these tweets to your IT dept who will understand
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Robin Wiblin
(@wibbs66) reported
@virginmedia broadband down the HP4 area - not fixed until the 06/09! - Not go @virginhelp
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Marc Plowman
(@TheGuruOfFish) reported
@virginmedia In the email it said that the amount due has not been paid. I was late paying my July bill, which I paid on August 1st. I was apparently late on my august bill, even though you guys never attempted to take the money, presumably because the direct debit had been cancelled.
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Angela 💫
(@PrimaryxTeacher) reported
@virginmedia I had a power outage this morning and the modem hasn’t worked since. Yes everything is affected. Will call now.
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Vikki Howell
(@Quakerhowell) reported
@virginmedia I have a text conversation with your customer service team advising that they would reverse the £35 charge and add a rolling credit to the acc to honour the initial package amount until aug 23 but the full amount has been taken from our bank Cut off twice after 2 hrs on phone
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Vikki Howell
(@Quakerhowell) reported
@virginmedia Track your complaint shows nothing. I also know that if I contact ofcom without a deadlock letter they will refer it to virgin to resolve & track it from there so as least I will be able to register the complaint & they will look into your complaint process which isn’t working