Virgin Media

Virgin Media Outage Report in Shildon, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shildon, County Durham, England 08/27/2025 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shildon, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe and Darlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewton Aycliffe Internet
United KingdomDarlington Internet
United KingdomDarlington TV
United KingdomDarlington TV
United KingdomDarlington Internet
United KingdomDarlington Internet

Community Discussion

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Virgin Media Issues Reports Near Shildon, England

Latest outage, problems and issue reports in Shildon and nearby locations:

  • leeds2d JT (@leeds2d) reported from Bishop Auckland, England

    @virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)

  • leeds2d JT (@leeds2d) reported from Bishop Auckland, England

    @virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    @virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    .@virginmedia 45 minutes on hold now listening to the horrible music!

  • Kai35850650 Dougy Giro (@Kai35850650) reported from Sunderland Bridge, England

    @virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me

  • Tweeter_Tori Tori Gill (@Tweeter_Tori) reported from Darlington, England

    @Super_Secretary @virginmedia What a right pain. My 3G is crap too.

  • leeds2d JT (@leeds2d) reported from Bishop Auckland, England

    @virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service

  • KatyL1981 Katy (@KatyL1981) reported from Darlington, England

    Virgin media down again!! #FFS #virginmedia

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?

  • Tweeter_Tori Tori Gill (@Tweeter_Tori) reported from Darlington, England

    The @virginmedia broadband has been crap today!

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!

  • ashleyhwright Ashley Wright (@ashleyhwright) reported from Darlington, England

    @virginmedia Internet seems to be down on DL3? Any update?

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    .@virginmedia broadband down. Seems to happen quite a lot!!

  • JaysonGurney Jayson Gurney (@JaysonGurney) reported from Darlington, England

    @Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse

  • oliverpostgate Chris Lyons (@oliverpostgate) reported from Darlington, England

    @sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    .@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    @virginmedia To investigate the problem with my broadband hub.

  • Robin_Hoodsband Robin Hood (@Robin_Hoodsband) reported from Croxdale, England

    @virginmedia @BAFTA Your service is a sham good for nothing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarianH79976293 Marian Harper (@MarianH79976293) reported

    @virginmedia Helpful and did not seem to appreciate my situation. She said she would phone me back, which I expected her to phone back to my mobile but she chose to phone the house phone which I could not get too. I'm very dissatisfied with the service and how I was treated in my circumstance

  • superchef1512 Andy Clark (@superchef1512) reported

    @virginmedia help can I actually talk to someone who actually knows what they are talking about It’s terrible really terrible Either someone helps or I will cancel all My services

  • ndg48 Ndg48 (@ndg48) reported

    @virginmedia Every day, our Internet service is intermittent. The customer service is shocking, yet there are never any refunds.

  • cowcart1 john cowley (@cowcart1) reported

    @virginmedia @virginhelp No I don’t I was last with you lot in 18 I’ve used my email for last 5years then on Sunday all gone thankyou for not sending any warning of this also your advisor was rude not very nice at all it just all my mum’s appointments were on there who has severe dementia 😞

  • rettoclien Neil (@rettoclien) reported

    @virginmedia @O2 I’m not an O2 customer though, will they be able to help?

  • KrptoCapo KrptoCapo📈💎 (@KrptoCapo) reported

    @virginmedia When I go on to your website to check my area, your checking systems dare tell me that there are no issues in my area. What is wrong, because I’m not paying the exorbitant amount I do for such utter crap

  • IsotonicMods IsotonicMods (@IsotonicMods) reported

    @virginmedia can someone assist me. Im having trouble connecting new devices to my internet via wi fi

  • michelle_cobley Michelle Cobley (@michelle_cobley) reported from Halton, England

    @virginmedia another day of disruption from @virginmedia with no internet and extremely poor customer service being bounced around and phone cut off!! 😡

  • ACMcM81 Anna McMillan (@ACMcM81) reported

    @virginmedia TV and broadband appear to be down in PA19 since about 2.30pm today . No issues showing on service status page though…

  • GhGheighton George Heighton (@GhGheighton) reported

    @virginmedia speaking to customer service saying broadband only deal is for new customers but show web link and cant show mw where it says new customer only