Virgin Media Outage Report in Shildon, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Durham and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Durham |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Newton Aycliffe |
TV | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Andrew Connelly
(@MarkAndrewConn1) reported
@virginmedia Yes and there is. Status checker is great it confirms my service is down everytime my service is down.
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dcaldwell998
(@dcaldwell998) reported
@virginmedia Okay and how does that make sense if I’m down for 3 hours a day most days
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Andy Keeble
(@tarka0007) reported
@virginmedia I don’t know how many times I need to say the virgin engineers state the issue is in the box in the street but virgin simply don’t want to address it
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Annie Warburton (she/her)
(@anniebonne) reported
@virginmedia My TIVO box reports error code s102. Channels not loading. Have gone through all the help steps methodically several times. Can’t get through to a person on a call. No response from chat. Terrible service. How can I contact someone to solve this?
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ThrowingCopperFM
(@fm_throwing) reported
Sack Virgin Media off having not getting 4G for nearly a month. Switch to @Plusnet and guess what…4G!! Virgin are awful at EVERYTHING
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Shikera Swish 🗹
(@ShikeraSwish) reported
How dare @virginmedia charge as much as they do with such terrible service! Reset the box, run diagnostics, everything and the signal is still ****! TV is unwatchable, just constantly glitching out. Ridiculous!
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Michael Shepherd
(@mikeshep01) reported
@virginmedia Weeks ago. Ive had months of slow Internet or sporadic cutting out. If i dont have the boosters by Monday next week I'll be cancelling the full contract and paying no more to you
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MarTiniO
(@mjaod1981) reported
@virginmedia cancelling the service you need to call or write an actual letter. What century is it? Can’t get through so I’ll have to get my quill out!
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Castic (he/him)
(@ImCasticTV) reported
@virginmedia It is both wifi and wired (my pc is wired, everything else is wireless. All affected) I have been checking both the website and the hotline and apparently there’s no issues reported in my area
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TractorSaint
(@SaintTractor) reported
@virginmedia I've posted onto the forums to see if someone from the user base can fix it rather than yourselves as you seem to be unable to help. A sad state of affairs for #virginmediafail