Virgin Media Outage Report in Shildon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (15%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Durham and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Phone | |
| Durham |
Total Blackout | |
| Darlington |
Internet | |
| Darlington |
||
| Darlington |
Total Blackout | |
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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Drew W 🏴
(@DAWUK17) reported
from
Harrogate Hill, England
@virginmedia down again !? Got to be the worst service going
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Neville Lishman
(@NevilleLishman) reported
from
Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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Lorraine Ripley
(@Lorryolly) reported
from
Darlington, England
@virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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emma_tr4_rhinos🦏🇬🇧
(@emma_tr4_rhinos) reported
@virginmedia Who's at fault u or skysports was cricket simliar issues picture laggy no sound action and Premier league 502 what happens if I check and it's not back on
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emma_tr4_rhinos🦏🇬🇧
(@emma_tr4_rhinos) reported
No sound for full 80 mins no attempt to fix or let us no @SkySports @virginmedia joke of a service
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David Holmes
(@Sherl06303) reported
@virginmedia Guess what - a bit more weather about and Sky Sports Cricket goes down again. Done all the “it’s your fault/reboot” stuff to no avail. Virgin Media really are pants sometimes.
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Alex Cossor
(@alexcossor) reported
@virginmedia @KeithFollett I have same issue - on cable TV on virgin media TV box
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Chris Avery
(@ChrisAv11542658) reported
@IndieB78 @SkySports @virginmedia Come on. SKY, can you change the channel it's on, 504 still not working
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Larry
(@Larry_200885) reported
Anyone having issues with @SkySports on @virginmedia ? Keeps going off but other channels are fine.
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Dominic DEAN 📸
(@ddphotograph) reported
Its like living in the dark ages here in Kent. No internet from @virginmedia and no phone signal from @o2
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DanUyi
(@Dd_iyi) reported
@virginmedia I am being bombarded by your sales agents trying to sell one package or the other to me in disguise to extend my contract. Immediately I tell them about the poor service, they hang up the phone right away. I'll advise people to avoid virgin media -they are out for the money.
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Serhat Ay
(@serhat_ay_) reported
@virginmedia Doesn’t make any sense,it’s like that for like 4 months-never get stable broadband connection.Even except that auto message there is nothing doing,even didn’t asked where I am reaching from!I still texting this reply from my bloody mobile internet! Virgin Media-never ever again!
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Ivy Mukherjee
(@JellyIvy) reported
@virginmedia @statusisdown virgin media internet is down since last night. its the 3rd time happening in the last 2 weeks. The customer support team is unhelpful to say the least. Engineer was supposed to come last weekend, but never showed up and never sent a single communication. Why am I paying so much to you if you are going to be down for days?