Virgin Media Outage Report in Shildon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Total Blackout | |
| Newton Aycliffe |
Internet | |
| Darlington |
Total Blackout | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Parkin
(@AmyRebeccaLucy) reported
@virginmedia I then spoke to someone on Monday who told me to place another order and we’d cancel the original order which I did. That order is now parked and I have to wait for a back office team to call me. I was told that would be in 48 hours but I’ve still not heard anything.
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Gareth van Rensburg
(@Garethvr) reported
@virginmedia Yes there was a fault in my area ID: F009155928 and it was reported fixed, but the problem remains and support cannot help, as they cant find the fault.
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Shane Burnley
(@Burnley12334) reported
@virginmedia why is your internet so bad and why is it not coming back on in my area as I can’t check on the service thing because it says my eircode is not a proper one
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Kev K
(@KevKelly14) reported
@virginmedia Tomorrow I’ll give you account number from that you should have my phone details then it’s down to you calling otherwise I won’t bother.
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Amy Parkin
(@AmyRebeccaLucy) reported
@virginmedia Very long story I placed an order last Thursday, it was due to be delivered Friday but Virgin told Yodel to not deliver as I didn’t answer a call from the security team. I never received a call. Then I had to wait for the phone to be returned before it could be resent (1/2)
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Gracie Law
(@Law_MsGracie) reported
@virginmedia @virginhelp What about the giant hole in the ground or the pile of rubble which is what is actually causing the problem, not the vehicle.
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Sam
(@SsamTime) reported
@virginmedia Already tried them. If you had read my previous message you’ll see that for some reason a restriction is on my account and virgin can’t access it ??? Was told to call back after 3-5 working days… have done this twice now and not been able to resolve anything. Abysmal service
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Karen
(@Karen1410) reported
22:30 last night,10:00,14:00 & now 18:30 today-all the different “we expect this to be fixed” times we have been given my @virginmedia over last 24 hours with no internet/TV service.Not acceptable when even your engineer knew it was going to be late afternoon today… yesterday!
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Karen
(@Karen1410) reported
@virginmedia I don’t buy that at all. Your engineer on site yesterday said it was going to be late today so why lie to everyone on your updates. This is dreadful customer service
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rufus lives!!
(@RufusLives) reported
@virginmedia Well I’ve been lied to, I’ve been up-sold when I was specifically talking about being overcharged. You’ve made an error, but you won’t tell me what it was. And when I showed interest in POSSIBLY upgrading, I’m offered an inferior product BECAUSE I’m an existing customer.