Virgin Media Outage Report in Shildon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
||
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elle Lucas
(@Elleclucas) reported
@virginmedia It’s reconnected but the service is still rubbish!
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J Stuart Ridyard
(@JStuartRidyard) reported
@virginmedia The very helpful "sorry we have a problem" But this is not the point. I just need someone in virgin to actually process my ticket and call me back. In under 5 weeks...
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Mairead C🥰
(@Caitlin90052012) reported
@virginmedia @O2 They said they have no details of me on their system so can’t help unless I have an order number starting with MS but I didn’t receive any emails about o2 just my virgin contract
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Steve Hayes 🇺🇦💙💛
(@GreenSteveHayes) reported
@virginmedia Quoting before 10am tomorrow now BB & 12:30 tomorrow Tv which means 24 hours offline for 'planned' work when no apparent previous issue? Been rock solid for many month's. Not impressed.
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char
(@char99831476) reported
@virginmedia @MCNEATofficial Virgin sort your Wi-Fi out I’m trynna play a game of fortnite with the boys but I can’t cus your bad connection
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baseblade
(@baseblade) reported
@virginmedia So because the fault is intermittent and not consistent customer services are willing to do nothing. So I'm having drop in service between 12 to 22 times a day and nothing can be done 👍🏼
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Vik
(@vikasnottm) reported
@virginmedia What do you think I've been doing apart from ringing ur pointless helpdesk. Who btw tell me that I've got this intermttent internet because I have too many devices. 3 phones,alexa &a ring is classed as too many devices.u never say to your customers that you are paying too much?
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thetwinbetweeners
(@twinbetweeners) reported
@PremierSportsTV alright? Can you tell me how to cancel my subscription through virgin media please? I can't see how to do it at all. Thanks a lot.
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robbopicko
(@robbopicko) reported
@virginmedia Yeah usual virgin customer service...... still waiting on that call........ gave up waiting so contact is now cancelled - never again will i be with virgin. Customer lost forever. Absolutely useless customer service and an embarrassment to what should be a fantastic company
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ian
(@music_klk) reported
@SuveenGurung @virginmedia @MCNEATofficial The whole company is rotten, from their so called customer loyalty team to the executive team.