Virgin Media Outage Report in Shildon, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shildon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Shildon |
Internet | |
| Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shildon, England
Latest outage, problems and issue reports in Shildon and nearby locations:
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Live4thebeats
(@whatevillurks) reported
@virginmedia Just,guide,apps,catch up,box sets, recordings. Usually it's down the bottom when a pay per is available within the week
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Blainzy
(@John_B58) reported
@virginmedia Hey @virginmedia how good is your service ? I did what you said and after 90 minutes on WhatsApp where no progress whatsoever was made you’ve told me to call you on the phone. Pathetic, truly pathetic.
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Dark Fluid aka CESSPOOL
(@GodwynnDexter) reported
@virginmedia I wouldn't know if the pod is working or not, all I know is that my WiFi is still unstable as it was...
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Chris Dack
(@ChristopherDack) reported
@NathanHarrison9 @virginmedia Following this, just reported the same issue.
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The man
(@nofksgiven81) reported
@virginmedia The ironic thing is it took until I had to leave where I actually spoke to someone English and could I understand my frustrations over the appalling service I’ve had for over 6 months, if I had been given this service then perhaps I wouldn’t have felt the need to leave
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SomersetGay22
(@SomersetGay22) reported
@LauraKnight2010 @virginmedia This is happening to hundreds of people, just spent an hour on the phone to sky and this issue is swamping their technical team. I suspect a wonky firmware update at 3am is to blame VM!
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Chris Dack
(@ChristopherDack) reported
@LauraKnight2010 @virginmedia Did you get any resolution on this? Facing the same issue
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Danny
(@devonbusspotter) reported
@virginmedia Has there been an outage in PL5?
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
@virginmedia Hi. I've had many work orders raised . Which are all supposed to be fixed and resolved . I've even got complaints open. I did a manufacturer reset on my V6 box 2 week ago. So my hard drive is pretty much empty now . I can see that your engineers have tried to fix the issue .
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Jp thompson
(@johnpaul0001) reported
@virginmedia Any fix??