Virgin Media

Virgin Media Outage Report in Shildon, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shildon, County Durham, England 08/05/2025 23:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shildon, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Darlington and Durham.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewton Aycliffe Wi-fi
United KingdomDarlington Internet
United KingdomNewton Aycliffe Wi-fi
United KingdomDarlington E-mail
United KingdomDarlington Phone
United KingdomDurham Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shildon, England

Latest outage, problems and issue reports in Shildon and nearby locations:

  • JacobAlderHam Jacob Ham (@JacobAlderHam) reported from Coundon, England

    @scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.

  • ami9463 Ami (@ami9463) reported from Egglescliffe, England

    @virginmedia I need help!!!!

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.

  • Robin_Hoodsband Robin Hood (@Robin_Hoodsband) reported from Croxdale, England

    @virginmedia @BAFTA Your service is a sham good for nothing

  • lebell83 Lee Bell (@lebell83) reported from Sunderland Bridge, England

    Why is @virginmedia internet so poor. It’s like having dial up back

  • HayleyJenkins21 Hayley Jenkins (@HayleyJenkins21) reported from Darlington, England

    @virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    .@virginmedia broadband down. Seems to happen quite a lot!!

  • mxhdyyy I🍭 (@mxhdyyy) reported from Sunderland Bridge, England

    @virginmedia fix the WiFi you mugs

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)

  • InstantKarmaUK Jason Brown (@InstantKarmaUK) reported from Darlington, England

    @virginmedia The problem is being dealt with following a text based support case. Thanks!

  • ClareSweep1957 clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia I thought sky was bad...well I’m about to go back to them

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia We have rang to cancel & now managing to speak with someone !!

  • KatyL1981 Katy (@KatyL1981) reported from Darlington, England

    Virgin media down again!! #FFS #virginmedia

  • AndyClarke5 Andy Clarke (@AndyClarke5) reported from Darlington, England

    @virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?

  • borolad1965 David Sanderson (@borolad1965) reported from Darlington, England

    @virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.

  • ClareSweep1957 clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky

  • mattbun Matt Bunnell (@mattbun) reported from Darlington, England

    @stompweb @virginmedia I have exactly the same issue in DL1.

  • InstantKarmaUK Jason Brown (@InstantKarmaUK) reported from Darlington, England

    @virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!

  • BrendaMullen Dancebrack1 (@BrendaMullen) reported from Darlington, England

    @virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • npjy83 Nathan Young (@npjy83) reported

    @virginmedia Nothing. No follow up call, no letter, no email. No smoke signal. And we paid £25 for it and still not changed over. Hoping your phone lines will be up and running later.

  • sulthanahmeduk Sulthan ahmed (@sulthanahmeduk) reported

    @virginmedia Hi, I'm trying to discuss my renewal, I've been on the phone for 1 hour 15 minutes and the line on your side sometimes goes silent and other times there is music. I'd be grateful for your help

  • Sachinshinde S Shinde (@Sachinshinde) reported

    @virginmedia Yes and it's down again now!!! How can service be so bad! Am I leaving in third world country. This is really affecting my work now.

  • danniallchin91 Danielle Allchin (@danniallchin91) reported

    @virginmedia Hi, I've just tried to get through now, on that number. Hold music for 16 minutes and then complete silence for 5, I'm hanging up now. I can't log a complaint on my Virgin account as the account has been deactivated. I've received a bill, dated 17/01/21 for £23.65 but when I log

  • JustineAgnew Justine Agnew (@JustineAgnew) reported

    @virginmedia I have tried every day to ring your customer service about a bill that I have for a service I changed my mind about which was never installed & your engineer took away. Please help.

  • amul3t_ Tariq (@amul3t_) reported

    @virginmedia My Account num 360386101 Area reference 28 Initially called to find out regarding price change of my package going up by £3.26 I probably spend 20 hours since Friday to speak to someone. I even tried chat service same result put you on hold then NO RESPONSE.

  • clairetoolan claire toolan (@clairetoolan) reported

    @virginmedia You are the worst company in the world.Abysmal

  • amul3t_ Tariq (@amul3t_) reported

    @virginmedia Initially called to find out regarding price change of my package going up by £3.26 I probably spend 20 hours since Friday to speak to someone. I even tried chat service same result put you on hold then NO RESPONSE.

  • debbiecrowther1 debbie crowther (@debbiecrowther1) reported

    @virginmedia You're offering text service again but it's offline due to unprecedented demand, what are your wait times? been on over an hour, have to leave the house in an hour & have meetings so will need to hang up. I've also been cut off every time over the weekend before speaking!

  • GSpellchecker Stephen Knight 🔊 📺 (@GSpellchecker) reported

    @virginmedia I was told they were taking me off the network and putting me back on again to see if that solves the issue. A process that can take up to 5 days apparently. So, I'll give it 5 days. After that, I'm going to have to switch networks I'm afraid. Thanks for your help