Virgin Media

Virgin Media Outage Report in Shildon, County Durham, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shildon, County Durham, England 10/30/2025 10:15

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shildon, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Darlington and Shildon.

Loading map, please wait...
City Problem Type Report Time
United KingdomDarlington Internet
United KingdomShildon Internet
United KingdomNewton Aycliffe Internet
United KingdomDarlington Internet
United KingdomDarlington TV
United KingdomDarlington TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shildon, England

Latest outage, problems and issue reports in Shildon and nearby locations:

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    @virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.

  • Wathey Shaun Wathey (@Wathey) reported from Sunderland Bridge, England

    @virginmedia how do I make a complaint?

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute

  • Lorryolly Lorraine Ripley (@Lorryolly) reported from Darlington, England

    @virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥

  • pauljacques83 Paul Jacques (@pauljacques83) reported from Sunderland Bridge, England

    Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm

  • wolfrubin Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England

    @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

  • MarksWeb41 Mark Webster (@MarksWeb41) reported from Darlington, England

    @virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?

  • TerryFBH Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

  • davedome Dave (@davedome) reported from Darlington, England

    @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

  • JamesGilroy James Gilroy (@JamesGilroy) reported from Yarm, England

    @cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

  • StricklandPaula PH NQOT (She/her) 💙 (@StricklandPaula) reported from Shildon, England

    Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑

  • TerryFBH Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

  • jonnydearlove Jonny Dearlove (@jonnydearlove) reported from Middleton St. George, England

    @virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?

  • C4SPAR_ C4SP4R (@C4SPAR_) reported from Sunderland Bridge, England

    @davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • damientobin Damien Tobin (@damientobin) reported

    @virginmedia I had to wait a long time and they couldn’t resolve it. So now I need to wait a week for a replacement box while still paying for a service I can’t use. Not a great start to my time with Virginmedia.

  • anthony_murphy1 Anthony Murphy (@anthony_murphy1) reported

    @virginmedia Not yet. It has to be manually done by management so I shall give you some time to figure out what you are doing and see where we stand. But the next time won't be complaint, it'll be cancellation whatever the cost.

  • david__123 civil_savage (@david__123) reported

    @virginmedia On where? It says there are no known issues. The only thing that needs fixed is my internet. It’s off again

  • Tedheathen1875 Ted 💙 (@Tedheathen1875) reported

    @virginmedia No sport for thee whole weekend. Got a great bloke on 151 yesterday at 11am. He could see I was again overcharged, but couldn't fix, so engineer coming out. Liverpool fan, but he was excellent. The 5 1/2 of previous calls wasted. No sport for a 4 day weekend

  • ChanelleCreasey Chanelle Creasey (@ChanelleCreasey) reported

    @virginmedia We were meant to get one Friday as a result of the complaint from being disconnected too early. Never got that. All you can do is apologise, but you can’t provide us broadband which in the middle of a pandemic is a basic service!

  • McHilti Mark Oliver (@McHilti) reported

    @YouKnowEh @virginmedia I'm out of contract with VM and have tried for over a year to get a returns bag for unwanted kit. Several official complaints and a written one to head office only resulted in 'we tried to contact you without success so have closed the complaint'. Out of contract = No VM number!

  • domdom44 . (@domdom44) reported

    @virginmedia @barneyronay Can you tell me why your resolution team ignore a customers email ? I called your retention team on the 19th March to cancel my contract. The advisor didn’t cancel it. He renewed it. I put a complaint in, they replied and have now ignored 7 more emails from me

  • itsmetherealJG Jamie Goffin (@itsmetherealJG) reported

    @virginmedia You can’t seem to do it from here or on the phone, you’ve took our bank details, sent the equipment and not provided the service. We will return the equipment and cancel the direct debit. Will just wait for for BT who have been superior with CS. Very stressful @virginmedia

  • goldywankanobi mark goldthrope (@goldywankanobi) reported

    @virginmedia Don’t charge me £240 to leave when your service is shocking and customer care non existent

  • janrobnor Jane Norris (@janrobnor) reported

    @virginmedia No one has contacted us - we just want reliable Wi-Fi at home and to be compensated for having to keep using our 4G - essentially we are paying for a service we are not getting!