Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Shildon, Newton Aycliffe, Darlington, Redcar and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Shildon |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@virginmedia No, everything is fine thanks, the outage only lasted two hours.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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James Poole
(@JamesPoole10) reported
from
Redcar, England
@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
@virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. I’m not a happy customer
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are you not supporting key workers through these challenging times? Both my wife & I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 wks. We can’t work. You just fob us off @piersmorgan @BorisJohnson
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Oliver Gard-Murray
(@oliver_jgm) reported
@virginmedia My internet went down yesterday. After 1.5hrs on the phone with unhelpful and rude tech support, I was told it would be back online Friday. How are you supporting your customers during the pandemic when you don’t even provide the service we need to work remotely?
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Alex Ryde
(@ADRyde2) reported
@virginmedia is there a way to request to bring broadband to my area, keep saying write your details down but 2 years later still have bad Internet.
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RA
(@StrikezAFC) reported
How's my internet been down the whole day and it's estimated to be fixed tomorrow morning tf @virginmedia
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Sarah Skelton
(@Imple) reported
@virginmedia yo! What's a customer for to do to be able to downgrade packages? The website's all about fleecing us for even more money, not about how to help us save any.
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Matt
(@Matt_BCC) reported
@virginmedia engineer didn't turn up. Hospital relying on our landline (MIL dying) and your complaints process seeks to resolves issues "within 28 days"? Seemingly no other way of getting past your iron curtain to get some service. Seriously? #virginmedia
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Mairéad Rose
(@MaireadRG) reported
@virginmedia I would like a response to my complaint please.
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ᴀᴍᴇʟɪᴀ ᴏʟɪᴠᴇ
(@ameliaaaolive) reported
@virginmedia most useless company ever. Upgraded to a new to package, as a loyal customer. Unable to provide the channels and internet I am paying for. Can’t even provide me the right equipment I am paying for either to set it up; so can’t even use it and been paying for a week.
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Mark Baldwin
(@mark_xc) reported
from
Solihull, England
@virginmedia why are not supporting key workers through these challenging times? Both my wife and I are key workers supporting the NHS & the food industry from home yet you fail to fix our Broadband issues for 3 weeks. We can’t work. @piersmorgan @BorisJohnson
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Dr Srikanth Mada 😊🇮🇳🇬🇧
(@drsrikanthmada) reported
@virginmedia pretty poor customer service ! Consistently waiting times more than an hour and still issues not resolved !! Intra transfer of call gets you back of the line 😡😡😡!! Disgraceful ! No other customer service I use has such a poor support !!