Virgin Media outages and service status in Yarm, England

Problems in the last 24 hours in Yarm, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Yarm, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Billingham, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Internet	5 days ago
Middlesbrough	E-mail	5 days ago
Middlesbrough	TV	6 days ago
Middlesbrough	Internet	7 days ago
Middlesbrough	Internet	7 days ago
Middlesbrough	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Yarm, England

Latest outage, problems and issue reports in Yarm and nearby locations:

• 
  Jason N Beck (@beck5ter) reported 7 minutes ago from Stockton-on-Tees, England

  Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

• 
  andrea mcdonald (@AndreaAndymac) reported 13 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  Simon Clayton (@SiClayton) reported 15 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  CoreLegal (@Core_Legal) reported 16 minutes ago from Stockton-on-Tees, England

  Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

• 
  Shaun Calvert (@Shaunelious) reported 22 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

• 
  Daniel Hill (@DanielHill21) reported 22 minutes ago from Middlesbrough, England

  @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 24 minutes ago from Guisborough, England

  @virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour

• 
  steven lambert (@stelambert1977) reported 25 minutes ago from Thornaby-on-Tees, England

  @virginmedia why is the red button not working tonight for sky sports?

• 
  Stu Annakin (@SAnnakin16) reported 28 minutes ago from Northallerton, England

  @virginmedia Yes we have and never been charged! Clearly I’m not impressed.

• 
  Mark Walker (@mark770) reported 32 minutes ago from Stockton-on-Tees, England

  @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

• 
  Hannah (@HannMarieRose) reported 35 minutes ago from Middlesbrough, England

  @virginmedia midway through the last episode of #SilentWitness and my virgin decides to go down, couldn't of timed it better if you tried 😫😫

• 
  SimonMorrisonPeacock (@simonmp68) reported 38 minutes ago from Thornaby-on-Tees, England

  @virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

• 
  Chloe (@chlowilson__) reported 45 minutes ago from Redcar, England

  Virgin media wifi is down again.. surprise, surprise

• 
  Simon (@SimonHolliday13) reported 46 minutes ago from Thornaby-on-Tees, England

  @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 47 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  Adam Cree (@Arcamede) reported 47 minutes ago from Redcar, England

  @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

• 
  gary doyle (@werbedoyle) reported 49 minutes ago from Stockton-on-Tees, England

  @virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!

• 
  Shaun Calvert (@Shaunelious) reported 52 minutes ago from Redcar, England

  @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

• 
  SimonMorrisonPeacock (@simonmp68) reported 55 minutes ago from Thornaby-on-Tees, England

  @virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou

• 
  James Gilroy (@JamesGilroy) reported 59 minutes ago from Yarm, England

  @cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  stepHen (@UTLR1888) reported 7 minutes ago

  @virginmedia Do you require any further help?

• 
  Elliott (@asher_pr1nce) reported 9 minutes ago

  @virginmedia my app says we're out of contract, I have tried 4 times to renew it with the same package, for cheaper and it says I'd get a email but, I've never received one. With my bill at £115+ now, I want this sorted otherwise I will shop around for better options.

• 
  Daniel Beach (@danielcbeach) reported 13 minutes ago

  @TonyDabell @mark_wootten @virginmedia After 24 years, I finally left Virgin Media for CommunityFibre a few weeks ago. £53 down to £21 p/m, and double the speed.

• 
  VoW Silla (@VoWSilla) reported 16 minutes ago

  @Benleo @virginmedia I phoned virgin due to having extremely slow Internet. They tried to sell me several other packages that would make me "wifi" faster as extra costs but insist I got the best speeds. And before I ended the call we were discussing mobile phone contracts that has nothing to do with my speed and I was honest to say, I can tell you are trying to sell me products that will not improve your service.

• 
  Cyberbob1uk (@cyberbob1uk) reported 16 minutes ago

  @hamsterpranks @virginmedia Use your cooling off period and get out of that contract. I'm currently on my 5th outage in 6 weeks.

• 
  Ben Leo (@Benleo) reported 17 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Pete Carroll (@pcarrollmusic1) reported 17 minutes ago

  @virginmedia Absolutely despicable. My elderly parents had problems too when they first signed up to them, then they had to navigate their call centre speak from India to resolve it. They're not that good and don't care

• 
  Gothguy (@GothGuyGamer) reported 21 minutes ago

  @saltyy_savage start a new contract with virgin media with a new email address, the "new" customers get all the decent prices, sincerely ongoing customer for 10+ years paying £40 for a decent connection

• 
  Dee Jarvis 🟪⬜️🟩🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@DeeJarv34798927) reported 21 minutes ago

  @Benleo @virginmedia My experience - engineer comes in to fix box. Tells me to put 'dog away!' I say 'no, she won't come into the lounge or bother you' 'Tea, coffee?' I say 'No' 'Water, fruit juice?' I add 'Fruit, fruit' he says I return with apple & banana He grabs both & puts them in his bag 🤨😖

• 
  UAVHive (@UAVHive) reported 22 minutes ago

  @Benleo I have worked in telecoms customer service so can vouch for Virgin Media being (in my view) the worst in the industry. They billed me twice for a single month & made me pay for equipment I'd already returned. I was overjoyed to cancel.