Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Newton Aycliffe, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Middlesbrough |
TV | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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vaila-home
(@MadeVaila) reported
@virginmedia Unfortunately my father is unable to access without my support. What would you recommend? I work every day.
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Allie #GodSaveTheKing
(@AntiLeftie) reported
@LindaAshman7 Well my milk is delivered in glass bottles! Clearly that's one thing that's never stopped although I'm pretty sure I remember it as a kid as well! I don't get TV rental services, surely that's the same as Sky and Virgin media now? Where you pay to watch
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Emma Creasy
(@CreasyEmma) reported
@virginmedia Yes, I spoke to them and got the account transferred into my dads name. I want to know why he’s now getting 2 different bills with different account numbers on in his name. I’m disgusted at this service at an upsetting time
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Dave Parkes 🇺🇦
(@DaveParkes2) reported
@virginmedia Hi, I have been having broadband issues for some weeks now and finally was able to speak to a help desk person yesterday, they advised the fault would be fixed by 9am today, however I am still having severe reliability issues, my postcode is SG18 0NH, thanks
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Andy Lofthouse
(@ajl1974) reported
@virginmedia Yes I've tried this and tried using both Firefox and Chrome, both are having the same issue. My last attempt was with Chrome at 09:55 today and have received the **** reference again. Has this been raised with your IT technical team to investigate?
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Theresa Berry
(@theresa_berry) reported
@virginmedia Hi @virginmedia, I’ve had no response at all. This is now ridiculous as it’s an emergency button!
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Emma Creasy
(@CreasyEmma) reported
@virginmedia Yes that would be great thank you as I need this issue resolved as my dad is upset and stressed about it
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Alfred the Unicorniest
(@corniest2016) reported
@virginmedia @darrenhoskins As I thought, it’s not like a utility company asking for a new address so they can send the customer a final bill. You’re only asking because you want to try to sell @darrenhoskins further services, which he's clearly intent on declining after the way you’ve behaved.
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MandyMoo
(@AmandaJane100) reported
@virginmedia , I can not access my virgin media app, it's asking for email address, when I enter email address it does not recognise it. I am trying to access my account to find out why my virgin mobile is not receiving calls. Is there an issue with virgin media at the moment 🤔
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Billy
(@Billycrid) reported
@virginmedia Been checking the status every 10 mins and still no issues listed, yet my broadband is unresponsive. Have restarted the hub 3 teams and still nothing.