Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Redcar |
Internet | |
| Middlesbrough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….
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Liam Batey
(@LiamBatey4) reported
from
Middlesbrough, England
@virginmedia what the hell is problem with Wi-Fi ??? It’s been off for three days wtf
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🏎️🏁🗺️🏆🇳🇱
(@WhyNotts_) reported
@virginmedia As previously discussed I have health issues so having to read off a list of the over 40 (forty) dates & description of each of the problems encountered would cause considerable pain & distress
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Mohammed Hussain (he/him) 💙
(@DigitalPhamcist) reported
@marylovestosurf @virginmedia Arghhhh! WFH unless you’re a @virginmedia customer
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Delikanli
(@MadMan_MM) reported
@virginmedia I just looked at the forum and there are plenty of questions not answered and problems not solved. It's just a waste of time. Even watching your YouTube videos doesn't show me anything new. You guys clearly don't care otherwise you would've send an engineer or replaced my equipm.
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Matthew Biddle
(@mattbidds) reported
@virginmedia So @virginmedia #virginmedia promised a refund within 24hrs and an email confirming said refund. Received neither and now received a message threatening to terminate services due to unpaid bill. You are a joke….what are you going to do about it?
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sean fitzpatrick
(@seanfitzy01) reported
@virginmedia why are you still using useless @YodelOnline for delivery? you pay for 2 hours slot which is never given to customer,you cant contact yodel,live chat is always down,yet your in wrong if you miss delivery it's been like this year's.change to @DPDgroup_news instead
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P
(@Whats_UpWithU) reported
@virginmedia @CarersUK You are 100% the worst company I have ever experienced.
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Andy Boniface
(@andy_boniface) reported
@virginmedia Please see Complaint Reference: C-151121182. At least 8 specific false claims, which took over 5 hours on calls to resolve. Also raised another complaint about the failure to resolve, VM closed it without discussion. Impossible to deal with by phone, left hanging for hours.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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Hollie Wickens
(@HollieWickens1) reported
Does anyone know how to actually speak to Virgin media? Broadband down, impossible to work from home, and when you call it sends you round in automated circles...
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Emma
(@runemmarun) reported
@virginmedia it is impossible to WFH without WiFi, had a text to say it is fixed but it isn’t. Service status says there’s a problem again! 🙄