Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Newton Aycliffe, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Middlesbrough |
TV | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇵🇸
(@_JakeeLFC_) reported
.@virginmedia FIX MY WI-FI YOU USELESS FOOLS WHY AM I GETTING 1000 PING AND SO MUCH LAG JUST LET ME PLAY MY GAMES IN PEACE
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Honor Carrigan
(@carrih001) reported
@virginmedia Please help
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Honor Carrigan
(@carrih001) reported
@virginmedia engineer booked for 5 oct.Was booked by the 1st person I spoke to @Virginmedia or so I thought but the 3rd person said no booking had been made (2nd Person couldn’t understand problem & phone went dead). literally a week without a TV which we are paying for & is expensive
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Damian
(@Daaemo) reported
@virginmedia ML3 7EX TV, Broadband and phone down, what's the problem? Can't even report faults
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Honor Carrigan
(@carrih001) reported
@virginmedia Can anyone help all I want is my old TV box reinstalled so I have a TV until the issue with my new one is resolved
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Andy Golds
(@andyg81) reported
@virginmedia I hung up because I got fed up of waiting !!!! Had things to do so am sat using 4g till tomorrow when I’ll try again and god help the person who picks the phone up because they better have a fix !!!!
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Honor Carrigan
(@carrih001) reported
An engineer booked 5 oct.Was booked by the 1st person I spoke to @Virginmedia or so I thought but the 3rd person said no booking had been made (2nd Person couldn’t understand problem & phone went dead). literally a week without a TV which we are paying for & is expensive
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Microsoft Office
(@AlfieMccrory) reported
Time to change to sky since @virginmedia seem to have problems every month with fail
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Honor Carrigan
(@carrih001) reported
@virginmedia New boxes been activated but one is not working due to connection issues. The COAX connection doesn’t fit the new box. The old box is now reconnected but not working as it has been disconnected from your service but I asked if it could be reconnected until we can get the new one
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Tom
(@Irish_Orn) reported
@virginmedia my broadband has been down for about 8 hours and I cannot get through to customer service? I am in the Watford area