Virgin Media

Virgin Media Outage Report in Yarm, Stockton-on-Tees, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Yarm, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Yarm, Stockton-on-Tees, England 03/06/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Yarm, Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington, Middlesbrough and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomStockton-on-Tees TV
United KingdomStockton-on-Tees Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomDarlington Internet
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Internet

Community Discussion

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Virgin Media Issues Reports Near Yarm, England

Latest outage, problems and issue reports in Yarm and nearby locations:

  • HayleyJenkins21 Hayley Jenkins (@HayleyJenkins21) reported from Darlington, England

    @virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!

  • Blenky64 John Blenkinsopp (@Blenky64) reported from Stockton-on-Tees, England

    @virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.

  • FatAbbott Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England

    @SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia We have rang to cancel & now managing to speak with someone !!

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    @virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.

  • JacobAlderHam Jacob Ham (@JacobAlderHam) reported from Coundon, England

    @scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.

  • BrendaMullen Dancebrack1 (@BrendaMullen) reported from Darlington, England

    @virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave

  • wanaldinho wayne burnett (@wanaldinho) reported from Middlesbrough, England

    @virginmedia come on guys internet still not working in Middlesbrough

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ThatPhelpsDude Matt Phelps (@ThatPhelpsDude) reported

    @virginmedia The only efficient service you give is at contract renewal. I’m still waiting for an Amazon Prime code to be emailed after I renewed in November. False promises, no call backs and an appalling level of service are whats on offer for your customers.

  • MarcelleOfLlew Marcelle (@MarcelleOfLlew) reported

    @virginmedia I’ve been a customer for 10+ years, paying you by DD. Moved house and Virgin not available so had to leave, so you’ve sent me a refund by cheque...during a pandemic when I won’t be attending a bank. Why can’t you simply pay it into my bank please?

  • ColinJudkins Judders (@ColinJudkins) reported

    @virginmedia trying to call 150 but getting an engaged tone. I've started having problems with my router in regards to it dropping WiFi. 2 laptops, my Hive heating and my security cameras are now regularly not able to connect.

  • mariamail1 maria mail (@mariamail1) reported

    @virginmedia Shocking customer service AVOID Cancelled in September, moved out of property but still being charged! 2 hours on the phone, passed from various departments and still not resolved

  • ianrook2 ian rook (@ianrook2) reported

    @virginmedia The internet and I have faster speeds for no reason. I was paying £25 a month and the upgrade which took it to £30. Then I get a bill today for £38?? And I wanted to raise a complaint today and after being on the phone for an hour I asked for a manager. The agent agreed and went

  • ianrook2 ian rook (@ianrook2) reported

    @virginmedia Hi, yeah sure. I have had issues with the internet about a month or 2 now. At first I was just resetting the router and it would work again.. in the last 3 weeks it keeps going off and won’t turn on for about 5-20 minutes. I called up and was advised to upgrade my package to see

  • ianrook2 ian rook (@ianrook2) reported

    @virginmedia If this works. Which it hasn’t.. The person who initially took my call said she would arrange for a new router to be sent to my address and that she would call me back on the Tuesday, which didn’t happen. And I didn’t receive a new router either. So I am still having issues with

  • rubymoreton ℜ𝔲𝔟𝔶 𝔐𝔬𝔯𝔢𝔱𝔬𝔫 (@rubymoreton) reported

    @virginmedia Estimate fix time of 9:30pm. It is constantly an issue in my area as a money supermarket survey has shown and multiple neighbours have constant problems also. Now 5 times my internet has gone off in 50 minutes. Not worth the prices you charge for a constant intermittent service!

  • J16313916 J (@J16313916) reported

    @virginmedia You guys are funny! nOT! No internet again today from around 11am. Same issues yesterday and day before. Ur web says no issues in my area but there clearly is. For a communications company you are doing well to communicate price hikes but not for issues.

  • RichieRich657 Richard Howard (@RichieRich657) reported

    @virginmedia Another month and still unable to sign into my account. I will not put any more effort into sorting your issues. 845038201 is my account number. If no contact in 24 hours I change provider.