Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Yarm, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Stockton-on-Tees, Redcar, and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 1 day ago |
|
Billingham
|
Total Blackout | 1 day ago |
|
Middlesbrough
|
Phone | 1 day ago |
|
Middlesbrough
|
Internet | 3 days ago |
|
Stockton-on-Tees
|
Wi-fi | 13 days ago |
|
Middlesbrough
|
Total Blackout | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Dave (@davedome) reported from Darlington, England@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Eee-lee (@nickeyley) reported from Billingham, England@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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MickDude (IndiePenDude) (@MickDude) reported from Redcar, England@virginmedia broadband down again!!!
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Michael Wicks (@wicks_michael) reported from Middlesbrough, England@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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Cj . (@luis70105) reported from Middlesbrough, EnglandSpend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
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Chris Blewitt (@chrisblewitt85) reported from Darlington, England@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Paul Haggie (@ha66ie) reported from Yarm, England@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Michael Wicks (@wicks_michael) reported from Middlesbrough, England@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, EnglandGreat so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Sara (@HasteukS) reported from Stockton-on-Tees, England@virginmedia Agent has disconnected with no notice, appalling service
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Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Eee-lee (@nickeyley) reported from Billingham, England@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Sara (@HasteukS) reported from Stockton-on-Tees, England@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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James Hadman (@jimmyhadman) reported from Stockton-on-Tees, England@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Bundock (@BundockBrian) reported@virginmedia How can I cancel it when I’m told to wait over an hour on the phone it’s ridiculous
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Tas Panteli (@Tas_Panteli) reported@virginmedia I the time of my tweet there wasn’t anything on the website to say there was a fault,It’s fixed but internet still very slow and has been for the last few weeks I didn’t think it would be this bad after upgrading to the 200m
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Andy Potter (@ruprect01) reported@virginmedia Your Service is appalling, I’m on my 8th phone call to your call center and after hanging on for 50 minutes I get transferred only to get cut off
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Amanda Treherne (@MandaTreherne) reported@virginmedia just upgraded to TV 360 and it keeps stopping and telling us service is suspended. After 4 phone calls and speaking with 6 people spending 4 hrs on the phone and each time being told it is fixed I can assure you it IS STILL NOT WORKING and we are in a queue AGAIN!!
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Nicole (@Nicole15775221) reported@ClaireDonn11 @virginmedia I have found that writing a letter to Head Office / Complaints team is better than the other ways of contacting them. Once I was given a UK representative number to escalate the issue. It takes longer but you'll get a better result.
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ًًًًً (@reegutd) reported**** you constantly dropping a wired connection paying mega money for shite net @virginmedia
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Matt (@MattDe_Giorgio) reported@virginmedia There’s also no way to contact you guys. I am now paying more for a service that is worse than when I upgraded. What can be done to rectify please?
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Ibam (@imzyii) reported@virginmedia your service is shite fooking crap you have got workmen at the bottom of the street . Can't even watch anything without any interruptions. Sort this **** out
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported@virginmedia We couldn’t get hold of anyone when we tried to call today after 3pm but yes the problem is still ongoing clearly.
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soph 🐾 (@sophiegalvinx) reported@virginmedia This doesn’t solve our query about who rang to cancel our account and that you allowed this to happen? I am the account holder and it should of gone through me you haven’t contacted me at all?