Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Redcar and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LostBoyMockitt
(@lbmockitt) reported
@virginmedia You guys are a joke. Wi-Fi went down at 1:20am till 8am on the 4th and then again at 2pm till 5pm on the 4th. I was running 24hr online charity event from 12pm and your ****** service really ****** the start the event up… I deserve better for £60 a month.
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andy
(@andyc_w) reported
@virginmedia Bills for broadband gone up yet service has deteriorated. That’s how you make a lot of money in the short term. Until customers leave and go elsewhere.
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Danger Mouse
(@PenfoldsFriend) reported
@virginmedia They said there are no issues, router shows us as online and if we still cannot connect ring back in another 4 hours
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Albert
(@SgtAlbert69) reported
Worse thing about Virgin Media is their customer services. No-one speaks English.... #virginmedia
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Dougie Poole-Reid 🏳️🌈
(@dcr_1999) reported
Amazing response from @virginmedia to a complaint sent in yesterday regarding the intermittent outages yesterday. "We have reviewed your account and we do not find any issues in the area that could be affecting your services." Absolute joke of a response
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LostBoyMockitt
(@lbmockitt) reported
@virginmedia Strongly considering other providers as your service went down 4+ times in the space of 24 hours for hours at a time without warning. I was running an online charity event that was jeopardised due to no transparency with customers.
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Matt Everett
(@EmJayEe) reported
@virginmedia I have asked your team to stop calling me regarding renewing my Internet. They didn't so. So I stopped answering the calls. Then your team member called on their mobile instead to get me to pick up to try stop me leaving. Is this standard because its awful.
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Rose
(@Rose55450983) reported
@virginmedia I gave verbal notice of my leaving virgin media and the call handler refused to put me through to anyone to leave because I've still to pay a bill, is it normal to deny somebody cancelling their services because it seems ridiculous to me. Worst customer service as always.
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Daniel Menda
(@MrMenda) reported
@virginmedia Is it okay that your customer service agents outright lie on the phone? Got off the phone with CS and told I’ll have an engineer appointment for on Thursday 4-7, text message says Monday 10th April between 10-4. Call back and now told I should pay £9 for priority?
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Thedailymeghan
(@thedailymeghan) reported
Just gone over to #VirginMedia for Internet. One week of them saying they'll turn up and fix my line. No one arrived. Asked to make a complaint and told someone will call us back. No call back. Going straight back to Sky. Never again.