Virgin Media

Virgin Media Outage Report in Yarm, Stockton-on-Tees, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Yarm, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Yarm, Stockton-on-Tees, England 01/12/2026 10:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Yarm, Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Middlesbrough, Stockton-on-Tees, Darlington and Redcar.

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City Problem Type Report Time
United KingdomNewton Aycliffe Internet
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees TV
United KingdomDarlington TV
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Yarm, England

Latest outage, problems and issue reports in Yarm and nearby locations:

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.

  • m_arthur1 mick arthur (@m_arthur1) reported from Stockton-on-Tees, England

    @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

  • Poddddddd Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England

    @virginmedia can I access some support on here?

  • JaysonGurney Jayson Gurney (@JaysonGurney) reported from Darlington, England

    @Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Mainly wireless but wired issues too

  • RobertTamkin94 Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever

  • petersnowdon Peter Snowdon (@petersnowdon) reported from Darlington, England

    40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business

  • Divadi29 Dianne Wilson (@Divadi29) reported from Billingham, England

    @virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed

  • Divadi29 Dianne Wilson (@Divadi29) reported from Billingham, England

    @virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box

  • Formally_Gill Just Gill (@Formally_Gill) reported from Redcar, England

    @virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia how can I cancel my contract? Unable to get through via phone.

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Stockton-on-Tees, England

    @virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way

  • petersnowdon Peter Snowdon (@petersnowdon) reported from Darlington, England

    Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia It doesn’t matter what day or what time I try to call I get the same problem!

  • lenJunier *** Junier (@lenJunier) reported from Middlesbrough, England

    @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia who have I got to screw to get through to cancel my contract with you?

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Middlesbrough, England

    @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AJsDisco AJ (@AJsDisco) reported

    @virginmedia Been off all morning. That link says no issues. But there clearly is.

  • Usm_b4u Farooqi (@Usm_b4u) reported

    @virginmedia All I want to change my deal to internet only. I have to wait hours and your Bot asks same details again and again.. So sick off it. I wish I never took virgin media

  • handbagfiend Sana (@handbagfiend) reported

    @virginmedia Can you advise me where I can book the beginner on this site? I can’t see any options here. I’ve already used the site to reset my hub etc. I’m really frustrated at the lack of support from Virgin. Someone was meant to call me today to book an engineer and they haven’t.

  • Denise34669125 DV (@Denise34669125) reported

    @virginmedia I did chat. Been waiting since 10am for a response after acknowledging my request has been sent to customer relations.

  • josietelevision Josie (@josietelevision) reported

    @virginmedia I tried that and they said all they could do was post my password to me. I received a letter today but just with my memorable word which seems to be no help at all?

  • rhimarilou Rhian M-L Jenkins (@rhimarilou) reported

    @virginmedia Thank you for this, I have already raised a complaint via phone call and raised a DSAR - I have been told my multiple agents that I would not be incurring a termination fee, the senior manager I spoke with advised me that there are no notes on the call? 1/2

  • wolfnsunflowers Bex writes recipes 🤍🍴 (@wolfnsunflowers) reported

    Hi @virginmedia do you have an email address please in order to send a complaint in writing? Your colleagues have been unable to help me over the phone and I do not have the energy to continue to explain myself to multiple departments until they send me to the right one.

  • JosephGreatorex Joseph Greatorex (@JosephGreatorex) reported

    @virginmedia i am abroad, you cut my mobile phone off (presume due to unexpected roaming charges). I can't log on to fix it as you need to send me a code to my (cut off) phone to log in and fix. Can someone please help?

  • stu_mather_ Stu Mather (@stu_mather_) reported

    @virginmedia hi internet and tv down in se26 again - been patchy for a few weeks. Any chance of a lasting solution?

  • Sparkley2021 Diane Cailceta (@Sparkley2021) reported

    Virginmedia is crap cannot contact them at all not email nor phone