Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Redcar |
Internet | |
| Middlesbrough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayles
(@HayleyBarker_) reported
@virginmedia I’ve done this every time there has been an issue (there currently isn’t one at the moment). Sometimes it said there were no known issues and other time it said there was a fault. Where do we go from here?
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Andy Chadwick
(@Chadders64) reported
@virginmedia Where do I start!! It is concerning being mis-sold a package last month. I have been a loyal customer for over 14 years, and have never experienced anything like the bad customer service, broken promises and half truths like I have over the last 6 weeks.
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Mr G: Bot Whisperer
(@AnnoyingTeacher) reported
@virginmedia Hi folks, are you able to do much in terms of discounts to my account? I was offered a deal worse than a new customer deal, which after 15 years as a loyal customer seemed like a bit of a kick in the face..!
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C9 EmZ
(@C9EmZ) reported
@virginmedia It’s not fixed yet. Got to wait for activation and to see if the problem is still occurring
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Graham Beaumont
(@GrahamBeaumont) reported
@virginmedia I'm a vrgin customer &package too expensive for what I need and you only offered small reduction & I can't get new customer offers . Said can get EE or 3 Said putting me through to disconnections and as got through the line dropped. Postcode NG4 1LG call me please
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Vow to improve 🕉
(@vowtoimprove) reported
@broadbandchoice hi, why does it say £0 set up and then they want £63 to set it up? @virginmedia 😡😡😡😡 I can’t even cancel easily without having to ring @richardbranson I am very disappointed you can’t get basics right. When registering it gives a blank page 😑😑😑
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🚘🎥 📷🎥 🚘 Caught On Camera UK 🚘🎥 📷 🎥 🚘
(@cameraoncaught) reported
Just got an email from MPS Allegation Unit, had to resubmit the Virgin Media driver using a mobile phone whilst driving report as the online system had problems from around 1300 on 21/02/2022 until fixed at 15.40 on 23/02/2022.😕
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Andy Chadwick
(@Chadders64) reported
@virginmedia I have tried phoning, but you don't then get back to me!! That is the problem!!
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Simon Wilson
(@SimonFWilson1) reported
@Mark2510 @virginmedia #virginmedia promised a phone call by 3.15 this afternoon. Guess what: it never happened! Why do they not care about their reputation?
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Vow to improve 🕉
(@vowtoimprove) reported
@virginmedia Thank you, I am about to leave, never had issues with BT and Vodafone seems far more competitive, it’s just adding up to the delay of getting it set up 😑