Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Stockton-on-Tees and Middlesbrough.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Stockton-on-Tees |
Total Blackout | |
| Middlesbrough |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nathan
(@nathan18410011) reported
@virginmedia yet again the wifi has gone off this service provider is an absolute shambles! 😡
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Nazmia Jamal
(@houseoflabrys) reported
@virginmedia Yes. Please explain how to get an engineer out the service has been patchy at best and now only works in a single room which is unacceptable. Thank you.
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Ale de Capitani
(@captainale_) reported
Virgin Media is sending an engineer to pick up the old kit today and hasn't provided me with the time he'll turn up, just said "today"??? Do they seriously think I'm gonna stay in all day at an earshot from the doorbell? What planet does their customer service live on?
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ViiGos
(@ViiGos) reported
@virginmedia No! On a one hour call this morning, the broadband had cut out 6 times. When will this issue be resolved in the N4 area?
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PriyaSingh
(@rossh_27) reported
@virginmedia Hi I checked but doesn’t seem to have any outage atleast now. But even now connectivity is very poor and WFH is getting difficult as I kind of lose the connectivity in middle especially while on WebEx meetings. I wish I could show you how is it!
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malik
(@imalik80) reported
@virginmedia 4 days without Internet! Thats not normal . I don't live in country side this is London sw8 . I can't just sit and wait. What do I tell my clients sorry can't attent the meetings Coz I don't have working Internet and that virgin can't fix until the 19th.
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Peregrine Nipsy
(@LadyOliviaFox) reported
I’m sick to death with @virginmedia for the third time in 3 weeks we have zero internet. Our router was replaced on the 31st July and apparently it’s already broken and need to be replaced. This will be our 5th new router from them.
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Wayne
(@WR1782) reported
@virginmedia Hi. The broadband seems fine. Its just the YouTube app that is really laggy and slow :(
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Gee 🖤
(@gee_raven_) reported
@virginmedia will I be reimbursed for the time my WiFi’s been down? It’s been off for about 24 hours now and I’ve had to buy more data to actually be able to do the things I need to
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Elliot Thomas
(@FlexusRex) reported
@lcfcwaggy @virginmedia I’m the le18 area and have been having major net drops for a few months now if I leave the room my router is in and go to the kitchen I drop down to 2 bars of WiFi strength and when we ring all we ever get is work is being done in your area