Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Middlesbrough, Stockton-on-Tees, Newton Aycliffe and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Durose
(@AmyDurose) reported
@virginmedia Im a fool and ordered the new service to the wrong address, 2.5 hours later and ive still not managed to rectify it.
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Chris
(@SGT_RagingSnake) reported
@virginmedia I'm starting to think that nobody actually reads these properly. It's ben going on for 6/8 weeks! (I get it issues are a thing FINE) My issue now is where is the communication to the customer, where is the discount for the problem HELL forget the above where is the apology!!
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Twinmumplusone
(@Mumab6) reported
@virginmedia a few months back we had a guy out as we were told if we didn’t we’d lose our phone line. Since then the phone hasn’t worked… yet I’m still paying line rental. Nah not on how can this be fixed without an awful call to your call centre
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MC red
(@MrSpark79) reported
It's impossible to talk to a human when trying to contact virgin media. All I want to do is book an engineer to come out and look at an issue... You just cannot do it!!!!
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Mikopath
(@_Mikopath_) reported
@virginmedia Wifi still down :(
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PyrionFlax
(@PyrionFlax) reported
@virginmedia for the record they told me on the phone and via a webchat that there very much IS a problem in my area and they are "working hard to fix the problem" but it's been ohhhh....five months now? maybe even more?
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Nonny Mouse
(@nonnymouse2022) reported
So my @virginmedia landline isn't working. Going round in circles trying to get help...can't phone because my phone is broken. No live chat available...I HATE how poor "customer service" is in this country now. Please explain how I can get help VM?!
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cadae
(@cadae16) reported
2 months after my initial order @virginmedia and 7 cancelled appointments later they have just called to CANCEL my entire contract as there's a blockage in the line and it's "not in their budget" to fix it. Disgrace
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WEEZY
(@Weezy_IPD) reported
@virginmedia ive had a complaint which has been over 8 weeks not even had a email confirming ombudmans details absolute joke of a company
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Clarie
(@Clarie71349588) reported
@virginmedia help request please. Customer for 8 years, 18 month contract ended for £91/ month. New billing price £157/ month for 500 mbps. Website advertises £79/ month for 1130mbps. Apparently for my loyalty I can only get an improved price if I reduce the package?