Virgin Media Outage Report in Yarm, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Yarm, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Yarm and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Yarm, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Redcar, Darlington, Middlesbrough and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Redcar |
Internet | |
| Darlington |
Internet | |
| Middlesbrough |
Internet | |
| Darlington |
TV | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Yarm, England
Latest outage, problems and issue reports in Yarm and nearby locations:
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Adam McClelland
(@adam_mcclelland) reported
from
Stainton and Thornton, England
Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Den Butler
(@Digital_Den15) reported
from
Egglescliffe, England
@virginmedia Except if your an existing customer, then it's still £68 a month.
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Cj .
(@luis70105) reported
from
Middlesbrough, England
Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karen
(@Karen1410) reported
@virginmedia loads of problems with WiFi coverage round my house.I don’t live in a mansion but even having a booster upstairs doesn’t make a difference. Now I see that you’ve removed option to register for the wifipods despite the fact that Connect app directs to there!
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(((David Allen))) 🇮🇱🇬🇧🇦🇲🏳️🌈
(@davidallenN17) reported
@virginmedia Why do you make it so hard to check/ report broadband issues? Shouldn’t there be an seo-optimised page to find/report issues —without having to jump thru a log-in hoop either? Broadband failures getting more frequent and longer-lasting!!
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Becky C
(@Freckballs) reported
@virginmedia hi, can someone look at my mobile phone account for me and check a number has been deactivated. I’ve had issues since upgrading, it’s been put down as an additional contract instead of an upgrade!
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D@ViD R€€dMaN
(@David_Reedman) reported
@virginmedia at it again. Nearly an hour this morning on the online chat to be fobbed off again and ignored. Agent just left the chat. Probably more important things to do than deal with there customers. #wtf #badservice
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Matrix ♻️
(@NickyRoscoe) reported
@virginmedia Your network/mast issues have been resolved at your end . My phone signal & mobile data are now back on full signal . I will be raising a complaint with regards to this issue.
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bimini bon bou-tash
(@natashapetrou) reported
@virginmedia So I’ve had a look - the pinhole hasn’t actually got anything to do with the issue I’m experiencing, it’s a signal strength issue and it’s a “this box isn’t very good so let’s over charge our customers for additional equipment” issue
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Claire Fox
(@foxclaire1973) reported
@virginmedia I don't even have the damn thing connected up. Nobody wants to help the live chat online is useless.
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sue taylor
(@essexgirl46) reported
@virginmedia I already have an account but can’t log in and can’t reset. I’ve written you a letter as I can’t face phoning again. I don’t think the customer services person could understand me today. Just feels like I’m getting nowhere.
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drg
(@dg_eram) reported
@virginmedia Update. I contacted your services. 1st time got moved to another team that hanged.. Second time they put the previous tenant as leaving and I have to call in 48h to get the account claimed. However I will also lose internet in 48h (wtf is this process) except if I call in the 1/n
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Dingus
(@speedingvehicle) reported
@virginmedia that is an awful upload speed...