Virgin Media Outage Report in Egglescliffe, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egglescliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egglescliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 03: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Egglescliffe, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Hartlepool, Middlesbrough, Newton Aycliffe, Billingham and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Hartlepool |
Phone | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet | |
| Newton Aycliffe |
Wi-fi | |
| Stockton-on-Tees |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Egglescliffe, England
Latest outage, problems and issue reports in Egglescliffe and nearby locations:
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Cj .
(@luis70105) reported
from
Middlesbrough, England
Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Charles
(@charliencfc) reported
@virginmedia @O2 I can not tell you enough … DO not sign up, stay away, very poor service, rubbish communication and given false information. #stayaway #dontdoit
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Andrew Baker
(@andrewbaker05) reported
@virginmedia @O2 I’m an existing customer who has activated volt benefits and I’ve had a email saying my broadband/O2 services are active and I’ve had a text message saying my virgin media kit is on the way but I haven’t had any tracking information and delivery was supposedly on the 6th November
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Chewy Gaz
(@ChewyGaz) reported
@virginmedia Multiple. Alexa Drops out whilst playing radio. PC Gaming, disconnects from game servers but usually times out before it's connected. A friend is playing on the server I'm trying to connect to with no issues. Web browsing, getting page errors ever couple of minutes.
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Captain Pesh
(@Captain_Pesh) reported
@virginmedia How is it that fraudsters and spoof accounts from virgin media are willing to discuss my complaint with me MORE THAN YOU!!!
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Kerry Knight
(@kezknig) reported
@virginmedia We have and have been told there are problems in the area and someone else has also commented on this, I just don't feel very confident with what we are being told when the service status says there are no issues.
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Sreedhara Naidu
(@barrister_naidu) reported
@virginmedia We are seeking resolution ASAP as our banking work is 100% hindered
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Bob Peel
(@MANCITYBOB) reported
@virginmedia I'm sick of speaking to someone that works from home noone is helping or can actually help they sat they do but it's pointless someone high up needs to contact me what's the point in a webchat?
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Matthew Kinsella
(@MaChew89) reported
@virginmedia Hi, i’m trying to login into my virgin media account, but I can’t get past the loading screen. Is there an issue with the website?
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Emma
(@mynamesems) reported
3 days last week and now today with no service 🙃🙃 absolutely fed up of this 🙃 @virginmedia
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Pat Obrien
(@paddieob) reported
@virginmedia is there a problem with your internet in cork have no internet service for the last three hours tried rebooting didn’t work thanks