Virgin Media Outage Report in Egglescliffe, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egglescliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egglescliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Egglescliffe, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Newton Aycliffe, Billingham, Middlesbrough and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Darlington |
TV | |
| Newton Aycliffe |
Internet | |
| Newton Aycliffe |
Internet | |
| Billingham |
||
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Egglescliffe, England
Latest outage, problems and issue reports in Egglescliffe and nearby locations:
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia Is your red button not working again?!?
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Frazzz
(@FrazzzYT) reported
@virginmedia @vmbusinesshelp I've tried but seems once the install is in, they ignore you too, going very well for such terrible service from all involved here...
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Keith J Hudson
(@wotsithead1) reported
@virginmedia the app isn’t working to pay my bill. I want to pay over the phone. Try going through the app yourselves to find a number. Terrible service.
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Max Alberto Harding
(@MaxAHarding) reported
@virginmedia my bill has increase by 30% without any notice and now it's going up another £7. The chat function of your website has asked me to call you! This shouldn't be my problem to sort out.
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Lynn Cullumbine
(@LCullumbine) reported
@virginmedia I ordered a phone it was never delivered. I ordered again it was never delivered. The phone was cancelled, I received an email to say so. You then took one months money and are now trying to take a second month. No one can seem to get to the bottom of this.
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Paul
(@_LoneWolf_) reported
A whole day without service and @O2 your service status briefly said there was a problem and now is pretending it's all good. Coupled with @virginmedia being up and down all week I've had to resort to cleaning. Come on, not one solid connection between the two of you! D:
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Danielle Amelia
(@DanielleAmelia_) reported
@virginmedia It has now kicked me out with an error with no help so far. I joined the chat just before 2pm
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Matthew
(@1878shadow) reported
@virginmedia Combination of phone call and WhatsApp. Almost 2 hours to change address on new instillation. Tbh your customer service has always been poor. You get custom as you beat sky. Its a shame. But that's the case. No amount of feedback will ever change that I suspect.
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Kirstie Morrison
(@Kirstie94791042) reported
@virginmedia I am absolutely fuming after my experience with your customer services this evening! I am trying to cancel my Virgin Media account and have never been met with so much resistance to stop me from cancelling - to then have the call hung up on me! Beyond a joke!
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K-J 🇸🇪🇪🇺🇬🇧🇳🇵
(@Eggstones) reported
@virginmedia September over the phone and the agreement not to impose the annual price change was the reason I didn't cancel the contract.
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MPower25
(@power25_m) reported
@virginmedia @ofcom @virginmedia are not addressing the issue which is their illegal raising of my contracted monthly price. They have just responded telling me I can cancel my contract. The issue is not about cancelling .The issue is their illegal raising of the agreed price of my contract !