Virgin Media Outage Report in Egglescliffe, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egglescliffe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egglescliffe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Egglescliffe, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Darlington, Middlesbrough, Hartlepool, Stockton-on-Tees and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Middlesbrough |
TV | |
| Hartlepool |
||
| Darlington |
TV | |
| Darlington |
TV |
Community Discussion
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Virgin Media Issues Reports Near Egglescliffe, England
Latest outage, problems and issue reports in Egglescliffe and nearby locations:
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Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand
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Kate Baucherel
(@KateBaucherel) reported
from
Billingham, England
@virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻
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Lisa Harvey
(@lumpss) reported
from
Billingham, England
Virgin media down 😡
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Doyle
(@GlennCDoyle) reported
Ah the usual fuckery from @virginmedia - renewed contract in December, was told it wouldn't go up. Letter today says it's going up by 13% because they're "constantly investing in their network"... that's great & all, but I've been with Virgin for 5 years and it's never improved?
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Ben Tulip
(@ben_tulip) reported
@virginmedia I have had no resolution to my issue, looking to have credit on a new deal but unfortunately no one is able to support this issue for me and help with a new broadband only deal. Very disheartened with this whole process from @virginmedia
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Matthew
(@Matthew99029297) reported
@BobbyReynolds89 @millieruddy @virginmedia You will regret signing up to them Bobby. Nationally the service goes down at least several times a week for hours at a time, this has been ongoing since last March. Customer support doesn't exist. In West London thousands of us have been without all services for 3 days
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Ibrahim Syed
(@IksyedTech) reported
@virginmedia @Matthew99029297 No @virginmedia the exact same thing is happening to me and everyone wants to know the real estimated time the WiFi will be back up stop directing us to the service status because that just keeps changing.
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IMAGINEER 💙
(@GaryTrowsdale) reported
@virginmedia Hi Virgin Media. I’m a broadband and TV media customer. You recently talked me into an upgrade of super fast broadband. Absolute rubbish and internet keeps being lost. Just lost hugely important business call 🤬
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Stephen Newton
(@StephenCNewton) reported
@virginmedia I have sorted out part of the issue, but not all of it. 3 calls and nearly 3 hours on the phone so far.
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Oh Andy Andy 🏴
(@KloppMeister19) reported
Was on hold with @virginmedia for 45 minutes then they put the phone down on me 🤬 I need to speak to you
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David Campbell
(@David1872_00) reported
@virginmedia No problems in my area but my connection is still poor
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Hannah Devlin
(@HannahDevlin20) reported
@virginmedia any wonder @richardbranson is minted! Robbing people blind for an appaling service. CON ARTISTS! Terms are cabled internet gauarentee only! Laughable, get with the times, go with any other provider than these snakes!! Trust pilot review left, 1 star was to much!
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Tomb Clarke
(@ThomasC05916286) reported
@virginmedia 'Other providers' is not an argument with the monopoly that you have. 'People working from home' is precisely why you are increasing the bill let's face it. 'Investing in your network' is devoid of any answer or help to anyone at this time.