Virgin Media Outage Report in Nunthorpe, Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nunthorpe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nunthorpe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 24: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Nunthorpe, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Stockton-on-Tees, Middlesbrough, Hartlepool, Redcar, Saltburn-by-the-Sea and Guisborough.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Total Blackout | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
TV | |
| Stockton-on-Tees |
Wi-fi | |
| Stockton-on-Tees |
Wi-fi | |
| Hartlepool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nunthorpe, England
Latest outage, problems and issue reports in Nunthorpe and nearby locations:
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Hannah
(@HannMarieRose) reported
from
Middlesbrough, England
@virginmedia midway through the last episode of #SilentWitness and my virgin decides to go down, couldn't of timed it better if you tried 😫😫
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Liam Batey
(@LiamBatey4) reported
from
Middlesbrough, England
@virginmedia what the hell is problem with Wi-Fi ??? It’s been off for three days wtf
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
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ben
(@benrelton) reported
from
Hartlepool, England
Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SPAWN
(@SPAWN_UKUK) reported
@virginmedia Hello why in my local area of Walsall is there problems with my Internet? This is a regular thing now every week or so. Even as I type my WiFi is off again. Please tell me what's going on
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IanM
(@TooSensibleToo) reported
Piss poor service... Is it @virginmedia or @Spotify?
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addy
(@spartserio) reported
@virginmedia HOW THE HELL DO I SPEAK TO A MEMBER OF CUSTOMER SERVICE??? 5mins with this stupid AI call just for it to provide no help. NO WAY IM GOING TO RENEW UNLESS YOU HELP
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jasmine
(@jasmine05863025) reported
@virginmedia how long is your internet going to be down for this time? Don’t say check the app as that is about as useful as a fart in a jam jar!
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BiscuitCollector
(@BiscuitCollect1) reported
@virginmedia I was given a direct line to the UK call centre by your legal team a few years back unfortunately I've lost it and need it to discuss issues I'm having currently. If you could supply me with that number again it would be helpful.
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Gary Anderson
(@EKSteeler) reported
@virginmedia i said i wished to make a complaint he said he deals with the complaints and it wouldnt help 🤷
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Gary Anderson
(@EKSteeler) reported
@virginmedia hi i have just had the most incredible discussion with Mitchell in your downgrade team. Ive been a customer for 26 yrs moving house to a n area with no virgin media. He was exceptionally unhelpful and showed no customer empathy at all. Will never be back
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claudiuso
(@Stclaudius) reported
@virginmedia I don't have a phone number or account number with you so instead of spending 5 minutes with an AI to get a new package I'm going to go with Sky. Fix your ******* customer phone service
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Saj butt
(@SajButt9070) reported
@virginmedia Its been around 2 months. My data issue has not been solved, and now they are saying there is a Mast down in the Hounslow area.
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Luke Martin
(@lukemartin243) reported
@virginmedia down again