Virgin Media Outage Report in Nunthorpe, Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Nunthorpe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Nunthorpe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Nunthorpe, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Stockton-on-Tees, Middlesbrough, Billingham, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Wi-fi | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Hartlepool |
Phone | |
| Billingham |
||
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Nunthorpe, England
Latest outage, problems and issue reports in Nunthorpe and nearby locations:
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Griffin
(@_jgriffin) reported
@virginmedia My initial complaint was logged with your #CEO office on the 8 November. I have asked for a response several times and I have had no response. #PoorCustomerService
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AmyK
(@A_KanTarJian) reported
@virginmedia HELP PLEASE no broadband for hours for the past few days keeps cutting out and have to turn on and off and reset the hub. I work from home and need this sorted ASAP. No one answers the phone or replies to your texts #sortitout
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Ann Hughes-Wilson
(@TWAHW) reported
@virginmedia NO THEY ARE NOT HELPFUL. IT IS NEW CABLE FITTED BY YOUR ENGINEER AND THE ROUTER PUT WHERE HE SUGGESTED. IT IS YOUR CAPACITY PROBLEM WHICH ENGINEERS OWN UP TO WHEN THEY COME BUT YOUR COMPANY DOESN'T. MY PHONE IS NOW DOWN. 45 MINS ON HOLD AT MY COST. HAVE HUNG UP. OFCOM NEXT
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carlie james
(@carliej63398204) reported
@virginmedia I have my own booster but it doesn’t matter the WiFi drops 5/6 times a day on all devices even if I’m 2 meters away. Explain how this is acceptable? It can’t be my house as I had virgin 2 years ago and no issue. I’m sat 2 meters away in front of hub!
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Owen Jones 🌹
(@OwenJones84) reported
Is anyone else on @virginmedia having this problem: After a while, my wifi freezes on my computer but I switch to another laptop and it works fine. I thought this was a computer problem but it’s happened on both laptops since yesterday. And I’m going live on @JeremyVineOn5 😱
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kian
(@kian0___) reported
@virginmedia well it still has similar speed to before (most of the time) but will drop dramatically very frequently causing online games to have huge speed up lag and making downloads much slower. prior to the new box, it was slightly faster and had no issues in consistency.
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Paula Pay
(@PaulaPay1) reported
@virginmedia @kninki I tried yesterday but no one answered after being on hold for over an hour. I am also trying to chat to someone on the app but no one is responding. You are aware of the issue but we would just like some idea of a resolution date please
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kian
(@kian0___) reported
@virginmedia speed isnt the issue, the consistency of the speed is the issue. it will be fine one moment then below 1 mb/s the next.
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Chris McGregor
(@Mc6re9or) reported
@virginmedia Well yes as use put me on hold several times never stating it could be several hours before they answer again, if the device came on time on the scheduled date we wouldn’t have had this problem
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Sally Everitt-Brick
(@NuclearHumph) reported
@virginmedia Also, I know you’ve done a big internal software update this weekend (our Virgin help desk guy couldn’t submit his timesheet!), this loss of help & poor comms could have been communicated to customers far, far better.