Virgin Media Outage Report in Stillington, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stillington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stillington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Stillington, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Hartlepool, Stockton-on-Tees, Billingham and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Darlington |
||
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Phone | |
| Hartlepool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stillington, England
Latest outage, problems and issue reports in Stillington and nearby locations:
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Peter 🌲Santa Doom🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Gary Ayre
(@GazzaG1) reported
from
Blackhall Colliery, England
@virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Mr too!!! My issue is different, but it was a blatant and total lie when I told them I was co sidering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. #eir
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gk
(@gobikannans) reported
@virginmedia Speed test will work if I have connection. Problem is connection is dropping off frequently then comes back after 10mins. It started this morning again. So frustrating Friday morning..! Is there a customer care number which i can reach out easily to talk to someone?@virginmedia
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Yv
(@yogi7592) reported
@virginmedia I have been trying to cancel my contact for over a week now. You go on the what’s app chat ant it keeps you on hold for days. I called the number on several occasions to be cut of at 64 minutes. Ridiculous service. All I want to is LEAVE THIS TERRIBLE COMPANY
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bu,
(@ItsAbuu) reported
@virginmedia Not since 3pm and stuck in a loop of do you still require help from the bot 🫠 absolutely shocking service
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Julie
(@Julie63174890) reported
@virginmedia I’m having trouble with my ntlworld email account it’s not loading mail. Is there a problem? this has happened before and I lost all my saved mail.
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KRT | MF SCAR
(@katsuragiracing) reported
Virgin Media repair man showed up at 8am on the dot, no signal coming to my property so checking the cabling 🤞
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Pablo
(@shakermaker90s) reported
@eir @ger_oconnor Me too!!! My issue is different, but it was a blatant and total lie when I told them I was considering switching to them from Virgin Media. I made the change and I've been ripped off and fobbed off. Horrible lying vile bastards. I'm not letting them away with it. #eir
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Roony Martin
(@roonymartin84) reported
@virginmedia not had a 5g signal on my Hub3 for over 24 hours noweven though online it’s saying there’s no problems. 2g signal hasn’t been reliable either, cutting off Wi-Fi to devices regularly. Done all the checks and multiple reboots to no avail.
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N
(@Pine_Freshness) reported
@virginmedia why is the router dropping it's signal repeatedly? This has been happening for days.
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adam james
(@adamjames28) reported
@virginmedia I am having a nightmare trying to contact you about what is going on with my service. Help ne