Virgin Media Outage Report in Stillington, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stillington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stillington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stillington, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Stockton-on-Tees, Billingham, Middlesbrough, Durham, Spennymoor and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Hartlepool |
||
| Stockton-on-Tees |
Total Blackout | |
| Billingham |
Wi-fi | |
| Middlesbrough |
TV | |
| Billingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stillington, England
Latest outage, problems and issue reports in Stillington and nearby locations:
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Tim Pegden
(@timypeg) reported
from
Middlesbrough, England
Help needed. Why won’t my Ethernet port on my power line adataper have a successful connection to my network switch? (Have virgin media hub) #networking #tplink #virginmedia #ukbroadband
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Levi
(@7Tazy) reported
from
Middlesbrough, England
@Zyqlon @virginmedia WiFi down stairs
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𝓓𝓸𝓾𝓰𝓵𝓪𝓼
(@KatieDouglas93) reported
from
Middlesbrough, England
Imagine trying to enjoy a football with buffering every 2 minutes virgin media is ****
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pete wilson
(@wilsopw) reported
from
Stockton-on-Tees, England
@virginmedia what the hell is going on with my broadband and WiFi, its been dropping on an hourly basis currently on hold with your call centre for 30 mins listening to your crap music!
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Ste Addison
(@FatAbbott) reported
from
Thornaby-on-Tees, England
@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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John Blenkinsopp
(@Blenky64) reported
from
Stockton-on-Tees, England
@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kev
(@kevintweedie92) reported
@virginmedia So it will take 4-5 days to fix it? What a joke. I hope I will be not paying the full bill then as this is the 2nd occurrence now. Ever since an engineer had works in our area, it's been poor.
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Marie Waldie
(@freyabob) reported
@virginmedia Hi, please could you provide a customer services email address so I can discuss my account. Thanks?
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Abi Jenkins
(@abigailchantal) reported
@virginmedia Hi, I have checked again. This is getting ridiculous now. (I appreciate it's not your fault specifically) I wasn't able to register the loss of service on Wednesday as the checker itself wasn't working. Surely there is a record of the issue given I got in touch here.
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👩🏾💻
(@tim_tand) reported
What the heck is going on with @virginmedia WiFi today. WFH has been a mess today no service in the whole area. Meant to be fixed by 12:30pm, it’s now 4:37pm.
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stephanie chivers
(@nomagicbutton) reported
@virginmedia had a call from you today, offering to improve my internet speed, oh and charging me for it, as I am such a valued customer. You allready charge me a ridiculous amount. #customerserviceisdead
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Mr R Dupp
(@anthonyhird1) reported
@virginmedia Hi. cs The email system is very slow in loading up, for both the application and individual emails. If the service is free, then the money I pay for the broadband is exorbitant, Will I still be able to access this free service if I use another broadband provider?
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Justine Punjwani
(@Justinep30) reported
@virginmedia I would love proof that a complaint has been logged as I have not received anything confirming it. How long until I hear as I asked for a manager to call me 4 days ago and I’m still waiting…
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ᴘʙ 🍀
(@p_bov1) reported
@virginmedia intermittent internet service loss around 3pm every day for the last week and a half. Totally unacceptable.
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𝕔𝕣𝕚𝕤♡Ultimate VIP ATEEZ I will get you!
(@Llunaaliaxx) reported
@sanvse Hii Dom, I have never used it but I am Virgin media customer so I have access, do I need to do something special or just enter in the o2 priority sale web and follow the steps? thanks!!
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Justine Punjwani
(@Justinep30) reported
@virginmedia I’m already speaking to the 12th person today who subsequently can to read notes or help. I’m on hold (yet again) but no idea for how long. It’s been 35 minutes so far. Here’s an idea, why doesn’t someone call me who can actually help so we can resolve this once and for all?