Virgin Media Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 24: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay and Blaydon-on-Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hamed
(@Hamed_1220) reported
@virginmedia wifi has been so slow the last few months , should I refer to other providers bcuz I'm getting scammed here
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ceedoubleu
(@ceedoubleu) reported
@virginmedia Hi, I want to cancel some of my services but after going through a bunch of checks, I get a message saying you are closed. Is there any way I can do this online? The alternative is to cancel my entire account and direct debit and start again.
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Tom Daley
(@tmmdaley) reported
@virginmedia internet went down at 6am, status page said 11am fix, then that changed to 4pm, then 10pm, now 10am tomorrow morning. We are working from home and is completely unacceptable. Can’t get through to customer services to find out more. HELP
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billy
(@billy96759879) reported
@virginmedia i have been a customer for over 4 years, last 6 months awful service, internet and wifi always dropping, when calling for hell get fobbed off!! £100 a month literally so sick of the awful service
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farhang london
(@SimplyFarhang) reported
@virginmedia They said nothing not helpful at all and my complaint has been ignored!!
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✨Colette Squirrell✨
(@colette_squiz) reported
from
Middleton, England
@GBateson23 @virginmedia I’m coming to the end of my Virgin Media contract and I’ve got to ring them to get the price down and I’m dreading it 😭
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Kelly Borrett
(@KellyBorrett) reported
Great internet service from @virginmedia again today....NOT 😩
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Steve Burns
(@SteveBu75544303) reported
Yet again @virginmedia can’t get onto VM go. So can’t watch on my iPad. Why to you continue to give a poor service. Pathetic 😡😡
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Susan
(@exkeano) reported
@virginmedia Unfortunately I cannot remember either my ID or password, WiFi is dropping several times an hour, can you confirm what the issue is and when will be resolved
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Lynda Petrie
(@lynda_petrie) reported
BT Sport 1&2 has been an unwatchable channel for me for the last month. @virginmedia help@please