Virgin Media Outage Report in Ponteland, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Jarrow, Boldon Colliery, Blyth and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Shiremoor |
||
| Gateshead |
Wi-fi | |
| Gateshead |
TV | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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Andrew Morris💙
(@Andymorris74) reported
from
Mitford, England
@virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Nic Johnston 🇺🇦🌻
(@Nicola_Johnston) reported
from
Mitford, England
@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
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LadyDi
(@didixon74) reported
from
Ryton, England
@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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LadyDi
(@didixon74) reported
from
Ryton, England
@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cllr Matthew Saggers
(@MatthewSaggers) reported
@virginmedia spoke to an advisor last week to review my contract all went well. Asked fore new remotes as our are 6 years old and not working correctly. Trying to tack the order and there no record of it. Very bad customer service.
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Happy3
(@Happy3ofus) reported
@virginmedia I asked for help in respect of the Vulnerable Customers Policy and your staff have not heard of it.
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Dom
(@baileyda86) reported
@virginmedia I cancelled my service on 22.2.22 was told our final bill would be 24ish quid and ending on 24.3.22. But today I have recieved a bill of 76 for another full month. Even tho a normal month is only 56 anyways.
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Fozan Ghalib
(@FozanGhalib) reported
@virginmedia hey! How can I contact you? I received a text that there are planned work in my area tomorrow so the service can be disrupted. Can you please confirm if it will affect my broadband? I have important video meetings tomorrow that I can’t afford to miss. Please help!
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Mark Bulley
(@MarkBulley1) reported
@virginmedia Yeah and they couldn’t do it hence the complaint and await the manager call. Round and round in circles we go
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Luminol Audio
(@luminolaudio) reported
@chillfinn @virginmedia BR3 here as well. So bloody annoying. Got a text an hour ago saying it's all fixed. Then....down it goes again!!!
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andrea stevenson
(@AngeStevenson) reported
@virginmedia Hi, no we haven’t as we’ve never used the virgin sim, it was just part of the package we had and were already in contracts with our mobile providers
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Andy Turner
(@AndySTmr) reported
@virginmedia doing the fantastic customer services job again. Account ended today and all services stopped yet I receive a bill for the period 17 March to 16th April which is more than usual as apparently I’ve changed the package. Now I get to sit on hold for at least an hour
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Evan
(@EvanMcFarlane) reported
Never really had any issues with Virgin Media, but the internet’s been borderline unusable at peak times for months now. Tried everything to try sort it. Internet is a scam.
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Scott
(@scottdennis12) reported
@leondas @virginmedia Tried to speak to them today to log a complaint they ended up not logging a complaint and fobbed me off to someone else I was promised someone would get back to me however I have now been waiting 6 hours on WhatsApp and still no contact.