Virgin Media Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 16: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Wallsend, North Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Becki Abigail
(@BeckiAbigail) reported
@virginmedia Nice of you to inform your customers of your shoddy service again!
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Kenneth Mcewan
(@KennethMcewan2) reported
@virginmedia Thank you very much virgin media you can't provide me with the service I'm paying for but you are able to send an email telling me that my bill is ready come May you have just lost a customer
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Harpreet
(@hkaur319) reported
@virginmedia my internet is not connecting to all my devices and is not working on mobile phones. When will this being fixed?
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Sinauth
(@sinauth) reported
@virginmedia you are ******* ****
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Dababyaltoffical
(@Dababyaltoffic1) reported
******* he’ll @virginmedia your company is so **** sort it out. I’ve got pro clubs to play tonight
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XGN barkie20
(@XGNBarkie20) reported
@virginmedia Unfortunately I'm only with virgin for the past 4 years as I have an unfixable issue with the BT lines to my property. But however they have started installing new 1gb cables... so as soon as I can if I will be changing this isn't the 1st time I had issues with minimal resolve
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Karl
(@KTMUFC) reported
@virginmedia Keeps asking me for my IP address when starting my fire stick,and no ok internet connection show?? Is this the problem???? Can anyone confirm this, to save me 2 hours on the phone!!!!
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#PochOUT
(@LidlLevysTHFC) reported
@virginmedia Useless bunch of *****, you don’t even offer compensation or discount for this piss poor service that you charge prices of extortion, phone lines down because your Indian call centres can’t take the heat, most incompetent company in the world @Ofcom needs to come down hard
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Marlon Savoini
(@MarlonSavoini) reported
@virginmedia Recently upgraded my contract and now you’re doing this. Why should I pay my bill if I can’t use the service I’m supposed to be paying for.
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Tracy Field
(@TracyFi31470652) reported
@virginmedia Yet you never get a compensation. Cancelling my new contract in May, they want £80 for basic tv channels and internet!!!