Virgin Media Outage Report in Ponteland, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Gateshead, Hebburn, Washington, Bedlington, Newbiggin-by-the-Sea, Jarrow and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Doing my best!
(@AlleyMohindra) reported
@ricox01 @accidentalSBM @virginmedia I feel your pain. I wanted to remove movies from my package and it was more expensive and to keep my package I had to take on a O2 SIM card which I will never use as we all have contracts. 5hours of my life, I will never get back! Feel tied to Virgin as the better area provider
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Ashley neville
(@Ashneville1970) reported
@virginmedia always a friggin problem yet no one to speak too!!!!
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KingWICK3D
(@1stKingWICK3D) reported
Could you finally fix your service?? Every week is the same issue!! £63 a month is a joke for this!! This is totally unacceptable!! I want compensation!! @virginmedia
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Zotric Zaoh
(@ZotricZaoh) reported
@virginmedia @zotric Afternoon outages still happen regularly. At 1:30 today it is down and it went down yesterday at the same time when I was on an important call. Thank heavens for the TalkTalk landline backup. A friend has exactly the same issue miles away. But his often breaks around 3am.
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claire coburn 💤💤💤
(@clairec375) reported
Anyone got recommendations for a decent broadband provider? @virginmedia have to be the worst company I have ever used. Internet goes down daily and they try to charge me £288 to terminate my contract when they are not providing the service I am paying for 🤬
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Glen Burnett
(@BurnettGlen) reported
@virginmedia Yea I need to discuss an issue with my services and every time I don't see the live chat feature on the website how can I get this issue resolved if I cannot talk to anyone !?
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TheDementedSalad
(@DementedSalad) reported
Virgin Media are a ******* dog **** company, 6 days I've not been able to stream because of a "problem in my area" I thought they'd fixed it today, 2 hours into stream it ***** up again forcing me to end. I can't be ******* arsed anymore man. Dog **** company.
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danny
(@dannyneedssleep) reported
@CookieFM_ @virginmedia Just reluctantly renewed our with Virgin. They seem to be all as **** as each other the only plus of these is the speed
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Lee Obrien
(@leeob77) reported
@virginmedia Been 4 hours today. 3 hours yesterday. I very much doubt it. Have now given up. Another complaint sent in. Would love to know the SLA you work to. I guarantee if i wanted to take out a contract it would be done in 10 mins.
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Ady Coles
(@adycoles) reported
@virginmedia I'm desperately trying to tell you I've moved but your 'lets chat' button doesn't work on my mobile nor any desktop browser I have available to me. There's no phone number anywhere on your site. Give me one good reason why I shouldn't just dump you.