Virgin Media

Virgin Media Outage Report in Ponteland, Northumberland, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ponteland, Northumberland, England 08/06/2025 08:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ponteland, Northumberland, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Wallsend, Boldon Colliery, Jarrow, Blyth, Hebburn, North Shields and Bedlington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • edginggodout Darren Leigh Arkless (@edginggodout) reported from Whitley Bay, England

    @_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer

  • leewhttngtn Lee Whittington (@leewhttngtn) reported from Hebburn, England

    Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled

  • ozwaldo1985 Craig Osborne (@ozwaldo1985) reported from Wallsend, England

    @LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds

  • Northlander74 𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰 (@Northlander74) reported from Newbiggin-by-the-Sea, England

    @virginmedia Absolutely not, I'm not a customer, plus your service doesn't come this far north anyway

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    @Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please

  • julieclayevents Julie Clay (@julieclayevents) reported from Shiremoor, England

    Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    @virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

  • Ne31phil Phil Robinson (@Ne31phil) reported from Hebburn, England

    @virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.

  • ktowers74 Karen Towers (@ktowers74) reported from Whitley Bay, England

    @virginmedia my internet isn't working in NE25, are you having issues in this area 😥

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SymyP86 Symone Planner (@SymyP86) reported

    @virginmedia another broadband outage in SW London. Any idea when it's going to be fixed?

  • lizzydrip91 Anne-Marie Lees (@lizzydrip91) reported

    @virginmedia Yes and there are no issues. It’s been on going for weeks but it’s got much worse this week with it keep cutting out

  • NouCampyFTW Nou Campy FTW! (@NouCampyFTW) reported

    @virginmedia So send another router by another means of delivery? Fed up with the poor service from vm cannot wait for my contract to end and move to fibre City

  • NouCampyFTW Nou Campy FTW! (@NouCampyFTW) reported

    @virginmedia And I have and got nowhere so surely virgin can resolve this since your the company using this horrid service

  • JacobToland97 Jacob Toland (@JacobToland97) reported

    @budicebhoy @virginmedia @CNN Warner media are making it a subscription service so they’re taking it off virgin. Sad days indeed.

  • SketchMM Sketch Kanczuk Socialist no longer Labour member. (@SketchMM) reported

    @virginmedia ...access to the emails I've lost in the last two days, why is that such an issue?

  • gingertrvlguru David (@gingertrvlguru) reported

    @virginmedia One tool says no issues but the status checker says that there are wider issues. Either way it’s not been working properly all day. Pretty poor.

  • jwalms93 Jessica Walmsley (@jwalms93) reported

    @virginmedia We’ve tried, said they would send out a letter to reset a password to an account we didn’t know we had? And we’ve not received the letter and it’s been a week. Can’t cancel without the password but can’t reset it either?

  • SketchMM Sketch Kanczuk Socialist no longer Labour member. (@SketchMM) reported

    @virginmedia So tough luck if you or I have made a mistake, what a caring reasonable attitude. I though for the last two days it was a network fault. I've contacted Sky and Microsoft to try and resolve this and only Microsoft have been helpful and suggested I contact you. I only want....

  • MarkBillinge Mark Billinge (@MarkBillinge) reported

    @virginmedia Understood but I’m in real trouble without that email account and need someone to fix it for me. At the moment no one seems to know what the problem is let alone offer a fix