Virgin Media Outage Report in Ponteland, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, Washington, Whitley Bay, Blyth, Hebburn, Bedlington and Newbiggin-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Jarrow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
-
helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Neil McLoughlin
(@virtualmanc) reported
@TheAprilEdwards @virginmedia I had this on Wednesday morning, I had to cancel 3 very important meetings as my internet was up and down like a yoyo for the whole day :(
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operative
(@operativeuk) reported
@TheAprilEdwards @virginmedia They’re doing maintenance now?! As usual when there’s an outage none of the service status pages work and I need to search social media to find out what’s going on.
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Jenn
(@jennymaryx) reported
@virginmedia I would prefer a working service especially since im post surgery and cannot do anything right now. As for ringing up well your silly ivr just cuts you off. Absolute worst service I've ever seen 0/10 never go with virgin media
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James Scholey
(@JamesFromLeeds) reported
@Tom22Howe Same. I think you’ve got an issue here @virginmedia..
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Nigerian Woman
(@nnekacriss) reported
@virginmedia my wifi is down. What is the problem
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Gerard Condon
(@GerardCondon999) reported
@virginmedia The page is not loading so thats not working either...
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TTAAllDay 🇬🇩
(@TTAAllDay_) reported
Yo virgin media stink Ofc it goes down when I'm mid stream kmt back when it's back online
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Fred
(@afa63352) reported
@virginmedia What's going on with your fiber broadband?? it is down again! and your status checker is as well so no info.
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Jenn
(@jennymaryx) reported
@virginmedia have to be THE WORST company i have ever dealt with!! The second this contract is up i am off!!🤬🤬
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Hannah Butcher
(@hanfbutcher) reported
@virginmedia no WiFi in RG14. What's happening and when will service be back?