Virgin Media Outage Report in Ponteland, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Washington, Whitley Bay, Blaydon-on-Tyne and Morpeth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| North Shields |
||
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️
(@SandyMcWatson) reported
from
Newburn, England
@virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JCR 🙅🏽♂️
(@jack_richmond) reported
2 weeks I have been trying to get in touch with @virginmedia and no luck. Saying call centres are closed and online chat doesn’t work. What a load of ****
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Noah 🌹✊
(@dxodato) reported
@virginmedia We believe it's in an attic space but we've never been informed by the landlords - considering the money paid to you, a week without service is frankly a pisstake
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TaylaLauren
(@taylalaurenxo) reported
@virginmedia I’ve been experiencing issues all day with internet dipping in and out. I started work at 8AM this morning so 12.5 hours ago, and I had internet issues 6/7 times today
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Rachel Fleming
(@rachel7000) reported
@virginmedia hey my tivo box has failed. not happy. left a message on the forum but calling you guys is a nightmare and since I have work for the rest of the week until sunday I have no chance of solving it. I pay a lot of money for this service and its simply not good enough
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Mike | oldskoolpixels.com |
(@michaelberry) reported
@drewodrew @virginmedia Well, that's news to me. I've certainly never been informed by @virginmedia about this if it happened. Either way, it's currently as much use as a ****** machine in a nunnery.
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FionaB
(@FionaB23928949) reported
@virginmedia Any suggestions now? Its a £4.99 contract I'm trying to cancel! Surely can't be that hard @virginmedia
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♔ RexMonday ♔
(@LordThraves) reported
@virginmedia with abismal customer service. Working from home so WiFi is a must, but for 6 weeks I’ve has issues. Been in a virtual queue since Tuesday, finally manage to speak to someone, only to be ‘disconnected’ three times.
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Andrew willoughby
(@awillo92) reported
@virginmedia you have got to be the worst yet most expensive broadband provider no WiFi for 3 days can’t get threw on the phone your online site says I don’t have an account with my email address? But funny when you send me ******* 40 emails a week for offers ???
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curtis franks
(@FREDDIEF92) reported
@virginmedia It took me over an hour to get through to you guys on the phone last time I called I’ve called the engineer who kindly left he’s number hope he might be able to help tomorrow. I’ve had the same problem with the internet tonight and extremely disappointed dm me to talk more
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Kirk Hughes
(@dovermonkey) reported
@virginmedia Well thats an absolute cracker right there. I move, you can't supply a service yet I'm the one with the huge fee. Why doesn't that surprise me that you can never apply common sense. £240 is the max you can charge which is a joke.