Virgin Media Outage Report in Ponteland, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ponteland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ponteland, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Ashington, North Shields, Hebburn, Wallsend, Blaydon-on-Tyne, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
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| Gateshead |
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| Gateshead |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Ashington |
Internet | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ponteland, England
Latest outage, problems and issue reports in Ponteland and nearby locations:
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark56995174) reported
@virginmedia the internet services have be dreadful in last 2 months and yesterday and today has been the worst I’ve ever seen can’t even watch anything download speed is 2mbs when should be 300 mbs if other providers had good broadband in the area would of cancelled virgin media
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Danielle Marie
(@DanielleWade4) reported
@virginmedia The phone froze and now won’t turn back on. We wanted some technical support. Didn’t get anywhere. Also we were told the only way to re set your account password was via a text. With a broken phone ?!
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Michelle Cleator
(@Chelle41) reported
@virginmedia tivo box not working, snowy screen, turned on/off, unplugged/replugged cables etc. Website won't let me do diagnostic test, can't get through to a human on the phone. Any advice?
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JJ
(@KarenHinton3) reported
@virginmedia Yes I have and it hasn't worked. You don't even get the screen where it asks you to login as a virgin customer. With multiple customers reporting the same issue it's unlikely to be a problem with our devices
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David Overton
(@davidoverton) reported
@virginmedia Bad news. Although there were promises that this was fixed, unfortunately, another month, another bill for my ex-wife delivered to me. Is there anyone who can actually solve this problem at @virginmedia ?
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Jackie Dally
(@jbarrett1963) reported
@virginmedia I used your text service who sent an engineer around to my mothers house today. They said they would be there between 12-5pm so I took the afternoon off work. When he came he said he couldn’t help and advised to contact customer service who I cannot get through to. Please help!
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jãmes
(@jrcby) reported
@virginmedia is there a problem with virgin and @NetflixUK? Hasn’t been working through my tv since last night around 10.30/11pm. Getting error ui-800-3. Have turned off and unplugged everything for 3+ minutes and still getting the error. Works fine on my phone on same wifi
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Maarley
(@x_iimaStar_x) reported
@virginmedia So, for work it keeps dropping which means that I can’t connect onto our work network. And then on my personal devices things just spin or pages don’t load
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Maarley
(@x_iimaStar_x) reported
@virginmedia Unfortunately no, as my desk is no where near the hub! Never mind, it will just have to be like this
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Andy Frost
(@andyfrost1978) reported
@virginmedia is there a messaging service for tech support?