Virgin Media Outage Report in Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Blaydon-on-Tyne, Consett, Stanley, Sunderland, Gateshead, South Shields, Morpeth, Wallsend, Shiremoor, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Whitley Bay |
Internet | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
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Paul Edgar
(@body_mindfitco) reported
from
Blaydon-on-Tyne, England
@virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Kristian Ross
(@Kristian7Ross) reported
from
Morpeth, England
@virginmedia Hi, you’ve blocked my grandmothers sim for reasons unknown and now she requires a new one. She received a text to say it has been sent out but it’s never arrived. Can someone please look into this for me?
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arc
(@evilwallpaper) reported
from
Newburn, England
Had to break out the DVDs like a peasant because virgin media is down.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.
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Adam.
(@_AR91) reported
from
South Shields, England
It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Georgina
(@georgina_jgr) reported
Bruh bc of @virginmedia It will be over a month I can’t stream. I hate u guys , delayed the fix again til the 9th. You lot are jokers
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Denise Salinger
(@denise_salinger) reported
@virginmedia I thought it had been resolved when I last spoke to someone in the terminations dept and had to pay outstanding bill even though I had previously tried to cancel but he was insistent that it had to be paid to terminate. I have now received another bill. More anguish for us!
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Kartik Krishnaswamy
(@kkrish07) reported
@virginmedia your network in SW7 has been intermittent for months now. It doesn’t work half the time. You charge customers heavily and are unable to provide a stable broadband network. Shame.
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Muso
(@Muso14554911) reported
@virginmedia Done all that not sorted. Virgin keep saying we are away of the issue and we working to fix it this is now over 4 weeks. Joke.
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Georgia Mackenzie
(@georgiamac100) reported
@virginmedia have the worst customer service-weeks with intermittent/no service and after 30 minutes waiting to speak to someone they cut me off. #virgin is right, they don’t know what they’re doing!Disgusted from London #worstbroadbandprovider
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Wisdom Da Costa
(@wisdomdacosta) reported
@virginmedia I do but isn't there s security issue if I was to publish that on Twitter?
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Denise Salinger
(@denise_salinger) reported
@virginmedia I have an email of payment but he said he was going to send me a termination email - which he didn’t. I am 70 and my mother is 91 and we don’t wish to get caught up in VM’s unscrupulous activités. Please help otherwise I will need to instruct solicitors.
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Patrick
(@Patrick13121759) reported
@virginmedia what has happened to your broadband this year? It drops almost daily, there's a 2 hour wait to try to speak to somebody, and you never automatically refund when it goes down for a day. It's impossible to work from home and so frustrating. My postcode is se266un
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kirsty gallear
(@GallearKirsty) reported
@virginmedia This is still not sorted!!!! Absolute joke of a company worst customer service! I meant to be activating a new service in 2 days how is that possible when the correct equipment isn't sent!
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Bish
(@rakb1889) reported
@hobsonschoice64 @virginmedia 1 hour 30 into being passed around like an idiot.