Virgin Media outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, Gateshead, and Consett.

City	Problem Type	Report Time
Jarrow	Internet	2 hours ago
Newcastle upon Tyne	Internet	5 days ago
Sunderland	Internet	11 days ago
Newcastle upon Tyne	TV	14 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Edan Kidd (@KiddEdan) reported 9 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  NETheatreGuide (@NETheatreGuide) reported 15 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  Rockcliffe Files (@RockcliffeFiles) reported 21 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Maxine Tennet (@maxinetennet74) reported 24 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  LadyDi (@didixon74) reported 24 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  Gareth Miller (@geemiller71) reported 27 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  🦦 Helen (@vitosauras) reported 28 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 30 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Stu (@tenchylad) reported 30 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Bob Scott (@scotty8461) reported 30 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Bob Scott (@scotty8461) reported 32 minutes ago from Shiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• 
  Alvin TX Fernandez (@allymcgeorge) reported 32 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Bella (@SharBella72) reported 38 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  Sam (@purplelime) reported 45 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  David Pearce (@pearceswan) reported 46 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Craig Smart 💙 (@CraigSmartUN) reported 52 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  liam sholder (@liamsholder91) reported 55 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  The Geordie Villan (@geordievillan1) reported 57 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Michael Taylor (@mickeywhizz) reported 57 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  emma (@ema_neale) reported 58 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Wright (@DavidPaintdw) reported 3 minutes ago

  @virginmedia haven’t you just been fined for making it hard to cancel. It’s nearly impossible day 2 still no reply

• 
  Tom Quante (@TomQuante) reported 4 minutes ago

  @virginmedia You won't answer your phone (apparently this is a tactic you use..?) and I am not paying my increased bill. Cancelled my DD with you so I will let you chase me instead. Your customer service is still terrible

• 
  Jindu (@Phils_Cassidy) reported 6 minutes ago

  Good afternoon everyone I’ll briefly share my POV on choosing a good proxy. Here are the 3 major things you must check before using any IP: 1. ISP (Internet Service Provider)
This is the most important factor.
Think of it like our local networks — Glo, Airtel, MTN, or 9mobile.
Always pick residential consumer ISPs (e.g., AT&T, Comcast for USA; Telstra/TPG for Australia; Virgin Media, BT, Vodafone for UK) instead of datacenter providers (DigitalOcean, AWS, Choopa, etc.).
Websites easily flag datacenter IPs, but residential ones look like normal users on home Wi-Fi or mobile data. 2. Fraud Score / IP Reputation
Before binding the proxy, test it with tools like Scamalytics, IPQS, or Pixelscan. • ✅ Low Fraud Score (0–10) = Clean & safe. • ❌ High Fraud Score (30+) = Avoid. It will trigger CAPTCHAs, bot detection, or shadowbans.
Also check it’s not blacklisted on major spam databases. 3. IP Range (First 3 Octets)
Not all ranges from the same ISP perform the same. Some subnets get abused over time.
Australia examples:
❌ Avoid: 1., 101., 110.
✅ Good: 124., 121., 120. (Telstra) | 80. (TPG)
UK examples:
✅ Good: 86., 80. (Virgin Media) | 82., 78. (BT) Pick the right ISP and you’ll rarely get flagged. This was the main issue a lot of people faced with services like Outlier and Handshake. What proxy challenges are you currently facing? Drop them below

• 
  Ermito Fernandes (@ErmitoF) reported 7 minutes ago

  Hi any idea whats whats happening with the service outage in Hinckley Road, Narborough Road area since morning? This is so unreliable as I lost my today's appointments as there was no prior intimation of this outage. When is this expected back online? @virginmedia

• 
  John (@keengrower) reported 7 minutes ago

  @CVB1866 @virginmedia Good luck with this, their customer service is pretty crap.

• 
  Kate and her girls (@kateandhergirls) reported 9 minutes ago

  @virginmedia Your chat colleague already looked into it and was incredibly rude and basically said tough you’re an existing customer on a contract and we don’t help our loyal customers, just new ones 🙄

• 
  Sleepy (@Sleepyteacher3) reported 10 minutes ago

  @virginmedia Hello! I still haven’t had an activation email to be able to watch TNT through HBO App. I have TNT in my package. I have chatted on live chat to different people who keep saying ‘wait 24 hours for email’. 24 hours later… no email! Getting no support😔

• 
  KASHKA George JOE😎🦋🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇵🇱 🇬🇧 😇🕊 (@Domi18Katz21) reported 10 minutes ago

  @ianvogler @virginmedia 💯 🎯 or CLONED but SUSPECT SPAM with Virgin media 🤔 😳 customer numbers & info NOT SECURE & very SLACK DATA breach 😠

• 
  charles Ψ (@devilsaviour_) reported 10 minutes ago

  @falterface I had virgin media wifi as a kid that **** was so shite 😭😭😭

• 
  Ricoderlig (@RicoWeston07) reported 15 minutes ago

  @virginmedia I signed up to a new broadband service and the hib was due to be sent yesterday but I cant call to speak to anyone or log into a virgin account as I dont have an account number yet. Can you help?