Virgin Media Outage Report in Newcastle upon Tyne, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 08: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
-
gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
-
Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
-
Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
-
IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
-
mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
-
BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
-
Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
-
⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
-
S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alisha Partington💚
(@LishaPartington) reported
@virginmedia To run for the hills. Maybe if you’d have done your job as you were supposed to in the first place I wouldn’t have to deal with your incompetent customer service staff, who quite frankly, are rude and are about as thick as two short planks. 3/3
-
dan 🐝
(@danjp_) reported
@virginmedia Yeah but you're literally crashing five times a day? Terrible service.
-
Kiranvir Dhaliwal
(@KKDhaliwal) reported
@virginmedia Should it not be part of your customer service to inform us? How do we check the page when we have no access to anything? I have to sit in a coffee shop with free WiFi to even connect to anything! What contingency plan do you have to mitigate loss of service? @Telefonica
-
Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
-
Magnolia’s Art
(@Magnoli23215778) reported
@nickwatson73 Terrible. We had 5 engineers out, different times to fix a phone, connected to a Careline for a disabled. 6 weeks without a phone #Virginmedia
-
Wayne Dannatt
(@wadannatt) reported
@virginmedia It's still a bit iffy, as in that it takes a while to load things in on this app, but that could be a Twitter problem. Haven't tried how it is in PSN yet, which is where it was going haywire last night. Was constantly losing connection to a relay or the host server.
-
kevin duffield
(@theshortblue) reported
@virginmedia Surely basic customer service means letting the customer know what’s happening? Nearly 90 years old, no tv, broadband and no telephone. Shocking @virginmedia
-
kevin duffield
(@theshortblue) reported
@virginmedia absolutely disgusting service from you today, my elderly father was due to have installation at his new address only to be told now it’s February 14th at the earliest so he has NO telephone, Bo road and or TV services. A customer for 13 years too! Shocking!
-
magCulture
(@magculture) reported
Anybody get an idea how to get @virginmedia to respond to our internet outage? Into our third day, with only broken promises so far...
-
kat 🥦🍀
(@ssicksakamoto) reported
@yumabuddy the virgin media people who call me every day are the bane of my existence fr, I'm never picking up ever