Virgin Media Outage Report in Choppington, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Choppington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Choppington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Choppington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Wallsend, Jarrow, Whitley Bay and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Choppington, England
Latest outage, problems and issue reports in Choppington and nearby locations:
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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Nic Johnston 🇺🇦🌻
(@Nicola_Johnston) reported
from
Mitford, England
@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Andrew Morris💙
(@Andymorris74) reported
from
Mitford, England
@virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💎Luke Slade💎VeXx_Fierce
(@LukeSlade17) reported
@virginmedia Hi, my internet has been awful all week, can you check on this
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DaCow
(@dcowley19692) reported
@JBeardsmore93 @virginmedia Wow - I cannot even get anyone to contact me regarding a complaint which was raised over 2 months ago. Have you tried calling customer services yet? Good luck!
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Julian Druker
(@Julian5News) reported
@virginmedia hi your broadband is simply abysmal. It’s stopped twice in 15 mins & I can’t even get to the first ad break. Also logging-in via my phone data to your app there are always password issues
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kasie 🌸
(@nefariouuus) reported
Companys like Virgin Media need to realise that theyre needed sm rn for so many people and yet they don’t sort their **** out fgs like I can’t be with The Open Uni and have **** wifi
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Tom Hogan
(@TheTomothy) reported
@virginmedia Obviously being a little old regular person and not a famous celebrity will mean I'll be lucky to get an apology and their £8 a day refund for no service. Despite the loss of earnings.
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Dave
(@MEH4N) reported
@virginmedia How long do callbacks take? Staff promise to take ownership and then don't call. Ps Complaint raised over a month ago. This is rather urgent. Someone call me directly.
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Gem 💎 🏴
(@gemmanemana) reported
@virginmedia School classes, my son missing a day of college and losing bursary for not attending, and I missed out on a online training course. The broadband issues were brought to virgins attention for over a month before they agreed to do something about it...
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Sophie Mahon
(@marny85) reported
@virginmedia can you help me... I spent yesterday being passed around the houses from your call centre staff. My package was downgraded in march, i paid the extra bill of £143.50 but you decided to charge me £143.50 this month too!!
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Nkelly
(@Nkelly400) reported
@virginmedia fix your ****** internet speeds. Wifi is so slow today, are servers down or something? In the middle of a pandemic aswell. Shameful.
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🏴FiTay🇬🇧
(@fitay59) reported
@virginmedia Are you able to flag this issue to the appropriate team on my behalf or not? I have no phone line and haven't for a full week now. I only have a pay as you go phone and can't guarantee I have enough credit to complete the call myself.