Virgin Media Outage Report in Choppington, Northumberland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Choppington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Choppington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Choppington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, South Shields, Wallsend, North Shields, Whitley Bay, Blyth, Bedlington and Newbiggin-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
||
| Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Choppington, England
Latest outage, problems and issue reports in Choppington and nearby locations:
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jill adelus
(@jilladelus1) reported
@virginmedia Gone over & over the bills (& i know i have number dyslexia) BuT i'm struggling is with wording/£ of last bill- £175.90 WhY i owe it as it extends by a month AFTER i left. Ok Ramone said landline charges-0 problem BuT he couldn't itemize4me £175.90..
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StephenBroly2049🏴
(@broly2049) reported
@virginmedia @brois It says there's an issue in my area, I've already done the steps for the hub and it's still randomly dropping
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Scott Lavin
(@scottlavin) reported
@virginmedia I’ve had everything from they are on their way to I’ll chase them up they haven’t been sent. I’ll get back to you etc. I upgraded to the volt package purely to get these boosters. I think I’ll cancel my contract if they don’t have this sorted by Friday. Thanks for any help.
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unreasonably reasonable
(@UReasonable) reported
@virginmedia Thank you for your/colleagues responses. Point taken re ‘true’ scam calls. If 02033197435 is a genuine Virgin media number, I will brief mum on how best to respond to avoid future issue. I do still believe though that some guidance to call staff would alleviate such issues. 🤞
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kit / 24
(@anoceanlies) reported
@virginmedia are you able to help with account ownership transfer? my tariff changed&was told to get back in contact today so it could be transferred, that it would all be ready to do so today.there was just an agent typing but they left the chat again without saying anything. ty
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John Walker Gray
(@jwg247) reported
@virginmedia been really badly treated by your customer service on the phone. Can I talk to someone who can help?
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Terry Dale
(@baldytel) reported
@petch_dave @Jasonc2022 @virginmedia Damn. Thought I was special lol
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Nathan
(@nathanjabbott1) reported
@virginmedia your customer service is not very good and neither is your broadband service to my address, anyone there who can actually resolve my issues in a timely manner
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Caitlin
(@_csmithx) reported
@virginmedia please can someone dm me I need help
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Steve Drew
(@SteveDr72724883) reported
@virginmedia just got a new sky deal and checked your website for comparison. (Bit cheaper). Had a call from your sales team and when I said I’m not really wanting to change, they were downright rude.!! Reminds me of by I chose to move to Sky..