Virgin Media

Virgin Media Outage Report in Sacriston, County Durham, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sacriston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sacriston, County Durham, England 10/08/2025 22:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sacriston, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Blaydon-on-Tyne, Consett, Stanley, Sunderland, Gateshead, South Shields, Wallsend, Seaham and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBlaydon-on-Tyne TV
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sacriston, England

Latest outage, problems and issue reports in Sacriston and nearby locations:

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia

  • HebburnCurly Mark Wilson (@HebburnCurly) reported from Hebburn, England

    @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

  • JeffsW0rld Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • nufcscott1968 graham scott (@nufcscott1968) reported from Dunston, England

    @virginmedia is there an outage on the network? Can't make calls and no data connection?

  • Andygclark Andy Clark (@Andygclark) reported from Wallsend, England

    @virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.

  • ITINTERACT2 Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England

    @virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • chrissielouenid Chrissie (@chrissielouenid) reported from Newburn, England

    @virginmedia poor service strikes again !

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • amymccordx Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    @BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

  • AnnaForester87 Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nemo20000 nemo (@nemo20000) reported

    @ianjeffray @virginmedia Virgin engineer responded to our complaint of a noisy phone line by switching us to VOIP. “We don’t have the cable any more” was the reason he gave. “So the phone won’t work if there’s a power cut?” I asked. “No.” Progress 👍😩

  • DAKershaw Dave (@DAKershaw) reported

    @virginmedia No idea, but I do not expect to be treated like an idiot. I am an IT manager. I know how this stuff works. I've had a text to say they have fixed the issue. If they have they have changed the wrong street as I have had no improvement

  • carole2708 carole B (@carole2708) reported

    @virginmedia seems like there is a problem for signing in!!! What is going on?!! I have been trying to sign in for weeks. I think I will have to change internet provider

  • PAllen Paul Allen 💙 (@PAllen) reported

    Started online chat with @virginmedia to cancel TV/broadband service. No agents, prompted to phone. Phone automated service prompted me to use SMS. SMS then prompted me to transfer to WhatsApp. Tried to cancel through WhatsApp - no agents available, prompts me to call. FFS.

  • Evansmama05 Lianne Evans (@Evansmama05) reported

    @virginmedia @DanBassrunner We’re down in PO13 now for 48 hours! Other half a cyber consultant so don’t ask if we’ve tried all the tests! Can’t even get through on the phone or chat; both wfh too. Proper crap service this 😡 😡😡

  • mstmrvelusmummy joanne cair (@mstmrvelusmummy) reported

    @virginmedia Of course I remain #unhappy. I still have no service, no communication and no clue as to when it's going to be fixed. Let me ask... would you be happy with this level of service and communication if you were in my situation??? @LutzSchueler

  • Evansmama05 Lianne Evans (@Evansmama05) reported

    @virginmedia what the hell is going on in postcode PO13 area? No phone, tv or WiFi for 48hrs? Can’t even contact you to cancel as no messages, calls or anything available! What a sh1tshow! 😡

  • Hb100000000 H (@Hb100000000) reported

    @virginmedia Why does it take a week to find out about creating an emergency full install appointment! Fix this mess please!

  • trishmitch Trish Mitchell (@trishmitch) reported

    @virginmedia I understand it’s a local fault (since others were reporting the same issue) but I’m curious as to what it was

  • TomCase93745408 Tom Casey (@TomCase93745408) reported

    @virginmedia your customer service is a joke. 2 hours waiting for assistance and then minimal replies.