Virgin Media Outage Report in Sacriston, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sacriston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Sacriston, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Durham, Consett, Spennymoor, Bishop Auckland, Chester-le-Street, Wallsend and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
||
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sacriston, England
Latest outage, problems and issue reports in Sacriston and nearby locations:
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sonya Reid
(@scottishsonya) reported
@virginmedia waiting nearly 2 weeks for someone to acknowledge the complaint on my account, waiting over a week for someone to call me back regarding the network fault in my area. Yet again, can’t work for home and loosing income! Thanks virgin media!
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Ginge
(@GingerGamerGuy_) reported
@virginmedia They are working just very intermittent and keeps dropping out every so often, It's a guessing game if it'll run smoothly or not and without fail every half hour or more it'll drop again quickly and come back on
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Job Bertrand
(@Job_Bertrand) reported
@virginmedia I’m getting sick and tired of your buffering wi-fi. Absurd to have Usain Bolt as the cover for your network 😤
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Mark Rasmussen
(@markflyingv) reported
@T1ffff @virginmedia @SkyUK As I’ve said elsewhere, Virgin too upped there prices most years and I swallowed them. The reason I left was their insistence I pay a fee for something, only the day before, they told me was going to be free. This was after their customer services had already let me down.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
@virginmedia outage in SW11 anyone else having issues in #battersea #Wandsworth
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ThatMisterJ🃏 🏳️🌈
(@thatmisterj) reported
Another day and even more Internet issues with @virginmedia. I've been awake half an hour and I've already had the internet drop out 6 times. That's over a week of issues now and jts starting to cost me money at this point. So I'll be paying them less for my bill this month.
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Leonara
(@Leonara99550659) reported
@virginmedia Broadband down again. Please don’t go with these people they are useless and don’t reply to emails for up to a month. Sort yourselves out.
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Leonara
(@Leonara99550659) reported
@virginmedia @EGX Broadband down again. Please don’t go with these people they are useless and don’t reply to emails for up to a month. Sort yourselves out.
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AloneNeverLonely
(@AloneNottLonely) reported
Please let the virgin media engineer show up and fix my Internet because I can not deal with this for much longer!
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J // Леро
(@Lerolege_) reported
@virginmedia beg you sort your service out, it's actually down more than it's running