Virgin Media Outage Report in Sacriston, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sacriston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Sacriston, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Spennymoor, Hebburn, Durham, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sacriston, England
Latest outage, problems and issue reports in Sacriston and nearby locations:
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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Neville Lishman
(@NevilleLishman) reported
from
Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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Helen Embleton
(@HelenEmbleton1) reported
from
Leadgate, England
@virginmedia Your customer services
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nisar Hussain
(@nisar_hussain) reported
.@virginmedia your service in the SE5 8NY area has stopped working again. This is the third day. Very disappointed and will look for other service providers
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#Idontwantmynameon
(@john_nyack) reported
@virginmedia You have the worst customer service of any Internet provider i have EVER used.I have an hour long recording of your botched customer service.
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Hannah Edwards
(@hannahedwardsva) reported
@virginmedia Its working fine now. It was just really annoying for there to be an issue and the status checker was no help whatsoever
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c_helena
(@c_helena7) reported
@virginmedia It states that there are no issues on your website. What’s going on please?
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Aoife Brunt
(@AoifeBrunt) reported
@virginmedia Thank you for your reply. No we have not managed to speak to anyone, the waiting times are so long. I’m sure waiting times are not that difficult if I were a new customer. Please could you advise how best to get in touch?
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Dazz285
(@Dazz285) reported
@virginmedia So I'm stuck paying over inflated prices with inferior equipment.. Great to hear.. @SkyUK do you treat your customers like this?
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Steve
(@koorsk) reported
@virginmedia I subscribed to 1Gb Broadband. For 5 weeks, couldn’t get past 400mb - called your support 9x - they couldn’t find the issue. Downgraded back to my old membership at a higher price but you still charge me 1Gb price until new speed starts even if it doesn’t work?
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Padraig
(@Padraig_C_) reported
@margaretdugganx @ciananbrennan @virginmedia Mad stuff.. my mum had that problem with sky before the gdpr stuff 2005 they want a copy of his death cert she was just looking to change that bank details
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Y B
(@pwdvod) reported
@virginmedia hi, I don't have my sim card and I forgot my password to log in to your website, and I need to get in quite urgently. Is there anyway to help?
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c_helena
(@c_helena7) reported
@virginmedia Yes services are down. Just spoken to customer service who was very abrupt, speaking over me and kept insisting that the fault is in the area. I should wait a few days. When I asked by when the services will be resumed, she said 24/02! This is a joke!!