Virgin Media

Virgin Media Outage Report in Sacriston, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sacriston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sacriston, County Durham, England 10/30/2025 13:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Sacriston, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Washington, Blaydon-on-Tyne, Consett, Stanley and South Shields.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV
United KingdomGateshead Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sacriston, England

Latest outage, problems and issue reports in Sacriston and nearby locations:

  • kieranwby_ Kieran (@kieranwby_) reported from Newcastle upon Tyne, England

    4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia

  • malandbren75 Malcolm Hodgson (@malandbren75) reported from South Shields, England

    @virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails

  • MarkaMackem Mackem (@MarkaMackem) reported from Seaham, England

    @Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    .@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

  • dannyrobbo82 Danny Robinson (@dannyrobbo82) reported from Wallsend, England

    @virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia You having service issues in NE15 7PH

  • Marilyn_huartt Marilyn malibu (@Marilyn_huartt) reported from South Shields, England

    @virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.

  • malandbren75 Malcolm Hodgson (@malandbren75) reported from South Shields, England

    @virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!

  • dodgestweet Matt Dodge Donnelly (@dodgestweet) reported from Walker Gate, England

    @virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia are genuinely ******* shit

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia three times since I first reported that I was having problems with all my services and it has gone down again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 59_dai dave wall 🦈💯💙 (@59_dai) reported

    @MartinSLewis @MoneySavingExp just complained to virgin media about my credit limit and that i wanted to increase my services they offered me a New contract with a reduction of £24 /m down from £78/m to £54 /m, a saving of £ 432

  • jajasophie Sophie Crisp (@jajasophie) reported

    @virginmedia Or technical team who will come out. Customer service can’t help. And each time I’m on hold for 1.5 hours then another hour when they transfer me to different people.

  • DigitalDele Dele (@DigitalDele) reported

    No Internet service. London SE2 @virginmedia @Virgin Your status checker says No issues. It is wrong.

  • TheIronHammer26 #GSBOUT #GSBOUT (@TheIronHammer26) reported from Folkestone, England

    When @virginmedia have put you into a new bundle tv contract without your say so and when you try to cancel they say there's 14 months outstanding Naughty naughty

  • benchappers83 Ben (@benchappers83) reported

    @virginmedia - this has still not been resolved despite several assurances from your team. I will be reporting this to Which Legal services to pursue as it’s gone beyond a joke. Can you provide an email address to send a formal complaint to please?

  • KS__MUFC Krish (@KS__MUFC) reported

    @virginmedia I’m trying to have a **** and it keeps buffering. I don’t know what a service status page is . Sort it out abeg

  • XCharlotteJadeX CharlotteJadeDuffy❀ (@XCharlotteJadeX) reported

    @virginmedia still nothing, no one answering on phones I’ve been waiting on online chat for the 3rd day running. I finally get through to someone who tells me they are putting me through to someone else cos they can’t help then I don’t get a response at all.

  • jajasophie Sophie Crisp (@jajasophie) reported

    @virginmedia I’ve spent over 10 hours on hold and speaking to customer service. Each time is hopeless. They say they can’t book in more than 1 technician on the system - so every time one technician turns up, says we need 2 and we’re back to square one. I need a direct number to a manager or

  • aboyce77 andrew boyce (@aboyce77) reported

    @virginmedia The engineer doing the installation was very helpful and reported the problem back through his team but he wasn't able to tell me when anyone will come to fix it.

  • johnleach John Leach (@johnleach) reported

    @virginmedia circumstances beyond your control, but the 6+ hour wait to speak to customer services hasn't really helped.