Virgin Media Outage Report in Sacriston, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sacriston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sacriston, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Hebburn, Sunderland, Gateshead, South Shields, Consett, Blaydon-on-Tyne, Jarrow, Wallsend and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Hebburn |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
||
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sacriston, England
Latest outage, problems and issue reports in Sacriston and nearby locations:
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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✨chelle✨
(@chelleisgolden) reported
@virginmedia It’s never intentional, but I think anyone would be upset given how poorly this situation has been handled. Especially when this is the third time this morning alone the call got disconnected. I will be filing a complaint, rest assured. Thank you.
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Davinder Singh
(@LallyDav) reported
@virginmedia Ok this is not helpful at all. Can you give me CEO’s email so I can reach out to @virginmedia CEO. I am sure you can provide that without much trouble. Thanks.
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𝕰𝖒i
(@Emzifer) reported
@virginmedia The signal never seems to reach upstairs… very weak
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Ros Stride
(@rozstride) reported
@virginmedia I was adv,despite being in the coolingoff period,I had to wait until 14/02/22 for disconnection. Despite me never having installing your equipment (which I am still waiting for dets re returning). They checked they noticed error on acct so said wld get supvr to📞 assumed Friday
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Louise Holding
(@LouiseHolding) reported
@virginmedia I got through to the complaints team and after a chat (with no resolution) you cut us off. So still no internet. Still trapped in the house. Now what?
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Victoria Cockwell
(@Vickykate22) reported
@virginmedia There never is but it is since city fibre put in new cables and you did maintenance work in the area in Nov . We are not the only ones in the area it affects . Our other box which isn’t Samsung has no problems !
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Tom Southworth
(@TechDevTom) reported
@virginmedia I've spoken to two of your agents over WhatsApp, to get a better deal, over two days, waiting for ten hours in total, only to be put through to customer relations who never respond. I was given the option of your m100 broadband for £44 a month, then £41 a month. 1/3
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nick brazener
(@nickbrazener) reported
@virginmedia Hi, thanks for replying. I still haven’t been able to get through to customer services.
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Karen 💙
(@klabond) reported
@virginmedia 1/2 There are tv & broadband issues in my area. I also have an issue with our landline however there is no known fault when checking. I am going round in circles trying to find out how to run a test. It says sign in which I do, I get a series of questions & then....
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Lex Burnett
(@lexburnett86) reported
@virginmedia No you don't, I wanted to reduce down my package and to do that it would remove any discounts I had on my current package. You a bunch of crooks and I just want to make everyone aware.