Virgin Media Outage Report in Sacriston, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sacriston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sacriston, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Stanley, Chester-le-Street, Gateshead, Durham, South Shields, Hebburn, Washington, Jarrow and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Stanley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sacriston, England
Latest outage, problems and issue reports in Sacriston and nearby locations:
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@virginmedia .... 0420 and still no service 😡😡😡😡😡
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
.@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RSmith💙
(@adair332) reported
@virginmedia hi, is there a number I can ring to sort out my mum’s mobile. She was pay as you go & now needs a contract. She’s had issues getting through.
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man in a pit
(@ClimateWarDrums) reported
Given the choices offered by Virgin Media, @ndtvfeed is best. BBC probably the worst followed by Sky News, France 24, Al Jazeera, Euro TV, and then the Japan one (NHK something). CNN not offered, thank heavens.
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Jack Brady
(@Jack_Brady_) reported
@virginmedia are you still having call centre technical problems? I was on the phone this morning and the agent wasn’t able to transfer me to the cancellation team as the system was down and I called back just now it it wouldn’t even connect me to an agent.
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Kevin Brannan
(@k3vx10) reported
@virginmedia I have a new tv unit where my virgin box is hidden,the remote doesn’t work as you can’t see the box anymore,what is the solution for this,your agents have told us there is no way around this?? Really??
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Customer Service
(@vmbusinesshelp) reported
@skpLondon @vmbusiness Hello, for support with this you will need to speak with the faults team, please speak with the team on this number 0800 052 0800 and then option 1 then 3, this will get you through to them and they can assist with this for you.
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The Badger 🏳️🌈
(@sports_badger) reported
Hi @virginmedia having a bit of trouble with “device limit reached” for Sky Sports on the TV Go app. Any chance it could be reset please?
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Bob Stapleton
(@BobStapleton) reported
@virginmedia An apology does not help me!! The pre-installation team is clueless I phoned them yesterday, they put me through to someone else, that person couldn't help so I asked to speak to a manager, I was put on hold for over 20 mins then got cut off again! This is a f**king disgrace 🤬🤬
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Shirley Monteith
(@lethalshirl) reported
from
Edinburgh, Scotland
@virginmedia I am going round in circles trying to speak to someone or email you with problems I’m having with broadband & TV! Your system keeps knocking me back - I just want help! #frustratededinburgh
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Andy Lawrence-Levy
(@AndyLawrence) reported
@virginmedia @LutzSchueler I've been trying to sign up for a week to get broadband. Placed order on 28/2 but all call centres now they can't see the order. I'm going to be without internet and lose work. Disconnect with your chat team who have contradicted everything. CX is awful
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Customer Service
(@vmbusinesshelp) reported
@skpLondon @vmbusiness Hello, for support with this you will need to speak with the faults team, please speak with the team on this number 0800 052 0800 and then option 1 then 3, this will get you through to them and they can assist with this for you.