Virgin Media outages and service status in Sacriston, England

Problems in the last 24 hours in Sacriston, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sacriston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sacriston, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Durham, Sunderland, Washington, Gateshead, Hebburn, Seaham, and Chester-le-Street.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	5 hours ago
Newcastle upon Tyne	Total Blackout	19 hours ago
Newcastle upon Tyne	Phone	1 day ago
Wallsend	Internet	4 days ago
Wallsend	Internet	4 days ago
Newcastle upon Tyne	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sacriston, England

Latest outage, problems and issue reports in Sacriston and nearby locations:

• 
  Mike Yau (@MikeYau8) reported 2 minutes ago from Newcastle upon Tyne, England

  @virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!

• 
  Carl Walsh (@Carl_Walsh33) reported 3 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Chris Higham (@rl_chris_higham) reported 3 minutes ago from Newcastle upon Tyne, England

  @k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else

• 
  Craig Smart 💙 (@CraigSmartUN) reported 10 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Barry Cook (@Townendtopman) reported 11 minutes ago from Sunderland, England

  @virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out

• 
  David Pearce (@pearceswan) reported 11 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Christian Wolf Rubin (@wolfrubin) reported 14 minutes ago from Sunderland Bridge, England

  @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

• 
  Barry Cook (@Townendtopman) reported 16 minutes ago from Sunderland, England

  @virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be

• 
  emma (@ema_neale) reported 17 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  NETheatreGuide (@NETheatreGuide) reported 30 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported 30 minutes ago from Consett, England

  Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

• 
  Steph. (@stephwales_) reported 31 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  David Pearce (@pearceswan) reported 32 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  Niko (@NikoSarcevic) reported 39 minutes ago from Newcastle upon Tyne, England

  @virginmedia I see. It is very unfortunate as I cannot do my work when I’m not online and I also spend more on mobile internet because the service I pay for regularly is simply not there.

• 
  liam sholder (@liamsholder91) reported 41 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  claire🐱🐾🐾 (@clairekitty12) reported 44 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  Steve Dey (@Stevedey) reported 49 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Jamie Davison (@jamie_davison1) reported 54 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  Barry Cook (@Townendtopman) reported 57 minutes ago from Sunderland, England

  @virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying

• 
  Nicola (@modelnicola) reported 60 minutes ago from Peterlee, England

  @virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sophie Reshamwalla (@Dr_SReshamwalla) reported 4 minutes ago

  @virginmedia absolutely appalling customer service. Been a customer for years. I have an ongoing complaint with a complaint reference number but nobody at virgin is replying. I’m trying on here to see if there is a human who can respond. Virgin can you respond??

• 
  Martin Lawton (@MartinLawton) reported 4 minutes ago

  @virginmedia What is the point, your website keeps saying you are looking into it and keeps changing the fix time, you will just say the same. 😐

• 
  Phil (@philbreadin) reported 5 minutes ago

  @virginmedia how come my bill has jumped from £55 to £72 mid contract? I understand it's April and a small price increase is expected but £17 is taking the mick. With the issues I've had lately @skytv is looking more tempting.

• 
  Cam (@Snickerboi95020) reported 5 minutes ago

  @TheMangoDemon @MrDalekJD I think it’s virgin media fibre connection - 2.5gbps up and down, it’s like £70 tho I think

• 
  Eye of the the storm (@redjohnno1) reported 11 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  Riggers (@dononerigby) reported 13 minutes ago

  @virginmedia truly awful customer service stay on hold for an hour then get cut off I pay for services and then don't get them and then you can't get hold of them

• 
  Adrian Bird (@bigbally) reported 16 minutes ago

  @virginmedia If you want to know how really BAD this bunch of COWBOYS are - listen to BBC Radio Four "You & Your" Monday 13 April. Utterly inept and incompetent. STEALING a LIVING. The Senior Management should HANG THEIR INCOMPETENT HEADS IN SHAME.

• 
  Joshy R 🌒 (@JJRussell95) reported 18 minutes ago

  @virginmedia don’t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

• 
  John James (@_kimosabe_) reported 19 minutes ago

  @virginmedia very disappointed with customer service can anyone help me fine out how to contact the CEO many thanks

• 
  salmo (@Gary1165) reported 22 minutes ago

  @virginmedia @El_Lloydie I would just cancel as they are failing in there contractural obligations