Virgin Media Outage Report in Peterlee, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Chester-le-Street, Hartlepool, Sunderland, Newton Aycliffe, Seaham, Redcar and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Chester-le-Street |
Total Blackout | |
| Hartlepool |
Internet | |
| Sunderland |
||
| Hartlepool |
Internet | |
| Newton Aycliffe |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Abdul Jabbar
(@AJHUD) reported
Recently purchased a Google Wifi mesh and for some reason every morning at 8:25 it goes from a great connection to weak. I have to restart the router to fix the issue. @virginmedia
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Jelly Baby
(@jellrunning) reported
@virginmedia 2, causing issues. I asked if there were other customers in my situation and he conceded there were (a lot) Had there been some statement saying we are still trying to fix things, bear with us. I might have saved 2 hours on the phone to Ring which resulted
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rebeckle
(@rebeckle) reported
oh hi @virginmedia @Ofcom 3 weeks with no internet, due for installation this morning, no one's turned up. my account is linked to my old address and says i'm not a customer (not true) and I don't fancy playing phone system pingpong with you again. How do i talk to a human?
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Lisa
(@PeakeCondition) reported
@virginmedia No, I mean no internet so I couldn’t get in. Tried a few times. Says no issue. Turned modem on and off, all the cables are stable. I’m not resetting as it’s a nightmare splitting the signal again. Ugh. This is so frustrating.
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dc
(@cngd79) reported
@virginmedia This seems to be a common thread for a number of your customers around the country. @virginmedia advising to check out router and/or connection, but the problem appears to be on the @virginmedia side, not the customer.
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I Am Andy J 🍻 i think🤔
(@AndyJ93519624) reported
Ppl if you're thinking of switching to @virginmedia 1 gig dont the #superhub4 is broken it cannot route the speed properly to the ports switches or wireless. Smart wifi is a joke the booster pods won't work either unless u use #Smartwifi Stick to #superhub3
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Futile Existence
(@FutileExistenc3) reported
@virginmedia The account is no longer active I have been in contact with numerous people from virgin and told they would send it to my new address and its never happened this has been going on for well over six months now
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Antony Shaw
(@AntonyShaw99) reported
Mad how whenever you wanna downgrade or remove a service from @virginmedia the phone always cuts out and they don’t call you back 🧐 but if I wanted to join they’d be knocking on my door
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Daniel Cheng
(@danielchengg1) reported
@virginmedia I have and its the same as it was yesterday. Network issue which is being looked at. Can't imagine it'd take that long to fix upload speed though as my download is fine.
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The Mothership
(@Mumship) reported
@virginmedia Yes, you did that by asking me my email, last bill date, bill amount and characters from my password. Please explain why I then need to give a stranger my bank details to ask a question about a fault on my TV service. Need to keep my account secure too!