Virgin Media Outage Report in Peterlee, County Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Sunderland and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Hartlepool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
-
Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
-
ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
-
Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
-
alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
-
Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
-
MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
-
Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
-
Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
-
MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
-
pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
-
Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
-
cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
-
Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
-
Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
-
michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
-
𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
OnlyFans ✨ Thatblondeprincess
(@RebeccastarrO) reported
@virginmedia My Internet is COMPLETELY down for the 4th time in a month. OL16 area. Your service is worse than bloody talk talks. Internet speeds are also going downhill lately. ******* disgraceful company. I've no idea how you can take hardworking peoples money for such a shoddy service.
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
-
ian64
(@ianrmal) reported
@novahob @davidball74 @virginmedia Same here in all the years I've been with VM I've only had 2 major problems and my download speeds have always been near and more often more than I pay for
-
Michael Phillips
(@Ellpeegram) reported
@virginmedia Can’t login to my online account, won’t recognise my username or password. I’d appreciate if someone called me. THIS IS MORE THAN FRUSTRATING, haven’t had a functioning line/network since Thursday, I’ve spent £35 calling that expensive number from other lines
-
Vin Khokhrai
(@vkhokhrai) reported
@virginmedia My network keeps dropping. My boosters dont seem to be doing much. Im getting like 5mbps speeds when running the tests where i am located. I keep getting disconnected from my main wifi ssid and it keeps connecting me to guest. 1/2
-
Michael Phillips
(@Ellpeegram) reported
@virginmedia You have not been able to help me in anyway. THE ONLINE ACCOUNT LOGIN & CREATION user journey IS ASKING FOR AREA NUMBER AND I DOnt KNOW WHAT THAT IS, I’m a mobile customer, not home phone. This is terrible service from @virginmedia
-
chloe bailey
(@chloelizbailey) reported
@virginmedia So an issue has been logged now. It’s saying fix at 9:30pm. How do I claim compensation? As this is down I will have to use my phone as a hot spot which is very costly. I have a wired connection with Virgin so expect my internet to be running at all times
-
Tim Clark
(@granitetsc) reported
@virginmedia There’s apparently an issue with broadband in KT20 - However, I can’t seem to register the loss of service or get the status updates to my phone via the site - can you help with that ?
-
⭐️Steve Botham
(@_SteveBotham) reported
@virginmedia Sorry about this. I am slowed down as I have found that Sky owns Now and Now advertises during the Farage show on GB News. I cannot use a firm which directly supports arguments against the RNLI and by implication supports the drowning of refugees.
-
Paul Laver
(@laverpau) reported
@virginmedia total outage in AL5, was this planned, nice of you to let us know?