Virgin Media Outage Report in Peterlee, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Peterlee come from postal codes SR8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Billingham, Newton Aycliffe, Hartlepool, Peterlee, Redcar, Durham, Washington and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
Internet | |
| Billingham |
Internet | |
| Newton Aycliffe |
Internet | |
| Hartlepool |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.
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Hannah🌼
(@HHannahJohnsonn) reported
from
Hartlepool, England
not even surprised #virginmedia WiFi is down fully, literally cuts out every day
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Stephanie Breckon
(@stephbreckon) reported
from
Hartlepool, England
@virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@maureenbo @TheOnlyElChazmo @virginmedia Since changing my router I have been getting what I pay for, its brilliant now, can't believe they endure so much pain because of a crap router that they should have changed years ago
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@TheOnlyElChazmo @maureenbo @virginmedia I got £50 for 8 weeks of crap internet at the start if the lockdown but I had to fight for it Best thing all Virgin customers can do is replace the Superhub 3.0, its even a crap doorstop, solved so many if my issues and now I actually have range on my WiFi
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James Poole
(@JamesPoole10) reported
from
Redcar, England
@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia All sorted, no longer a customer.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@virginmedia No, everything is fine thanks, the outage only lasted two hours.
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Emrah
(@Emrah48974877) reported
from
Redcar, England
@virginmedia Internet down in ts10 area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MUNDO
(@Mundo13) reported
@virginmedia My internet is off. AGAIN. and it's saying it's not coming back on until tomorrow midnight. If this is the case I want to cancel my contract because this is becoming more than a joke.
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Chunkydipeater69
(@Chunkydipeater1) reported
@virginmedia hi i need help adding on a channel asap. Can you help me? Sending a dm
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Kirsty Morgan
(@KirstyM12630379) reported
@virginmedia the rudest and most unhelpful company I have ever dealt with. They say they call back when like **** do they!
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Vega 🔜 insomnia i69
(@itsmeAlexVega) reported
If my network could stop being unstable after works were apparently done just a week ago to fix issues in my area, that would be great @virginmedia, dropping 40% frames for streams is not ok 😩
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Pique-HQ
(@kp710808) reported
@virginmedia Just never gets explained clearly. Still within 14 days so will have to cancel. To much paying double point is to save money.
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Jimbo
(@GingerRodger) reported
Absolutely terrible service from @virginmedia I have spent over an hour trying to order the PPV boxing tonight and now been told someone will get back to me within 5 working days!!! I only changed to @VirginMedia_TV in July and wish I stayed with Sky
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Hugh Flynn Composer
(@HughflynnCompos) reported
@virginmedia I am considering rejoining Virginmedia but the wall socket was installed by Videotron about 30 yr ago & all the sockets have been removed leaving the cover and chassis. Is it possible me to pay for an engineer to fix before taking out a new contract. Thanks
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TomLB
(@tom85uk) reported
Trying to cancel my @virginmedia contract but constantly only hold and your WhatsApp service is just awful. Can someone please help me???
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Pique-HQ
(@kp710808) reported
@virginmedia @sky @MartinSLewis So we cancel sky tv £135 no Bband. We got virgin bundle £116 incl Bband. Virgin installed. Now they want £223 1st payment. How do u try to save money thru an energy crisis when u end up getting stung everytime u try to cut back on things.
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Mark Wright
(@MarkWri65714679) reported
@virginmedia Hi, who can I contact to make a complaint on my account please?