Virgin Media Outage Report in Peterlee, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Seaham, Newton Aycliffe, Hartlepool, Sunderland, Chester-le-Street and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Internet | |
| Seaham |
TV | |
| Newton Aycliffe |
Wi-fi | |
| Seaham |
TV | |
| Newton Aycliffe |
Wi-fi | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee C
(@Mr_Mistery_7) reported
@virginmedia supposed to have delivery yesterday of modem (new customer), wasn't actually dispatched by your company, took day off work too, CS said will take another week.. appalling service...
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k
(@rempsiph) reported
@virginmedia thanks idiots. PAYING 70 ******* POUND A MONTH FOR THIS FUCKINS BULLSHIT A WEEK IN A ROW THIS HAS HAPPENED OMFG FIX UR ****
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Chunk
(@Chris_G_) reported
@virginmedia is there an issue with chat/WhatsApp today? I’ve been waiting to be connected to an agent since 11am.
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peter cross
(@pcrossy65) reported
@virginmedia That’s great then-So no WiFi or engineer coming out to rectify I can’t now get a appointment until mid week great Service 🙁
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Roibeard
(@roibeard67) reported
@virginmedia They told me 5 working days, so someone is telling lies, again this shows up how bad VM is that someone is lying, I was even told on Monday this week 48hrs some one would contact me, this is disgraceful service, and I’ll be shopping around for a better supplier
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Manic Miner
(@ManicMiner20) reported
@virginmedia Broadband is down for E15 1J? It went down at 12pm. Any updates?
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Ruth Hawkins
(@rubytuesd) reported
@virginmedia absolutely awful service from you. Don’t call back. Can’t contact through WhatsApp. Only want to cancel now!!
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PC
(@pc1979pc) reported
@virginmedia Sorry, original post was meant to say no service since 30th September not going to be fixed until 21st November - so 2 months of no service
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Ian Poulton
(@irp87) reported
@virginmedia Taking extra money off people for a problem of your companies making doesn't seem right, what do you think?
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BumblingAlong
(@ChickensAndBeez) reported
@virginmedia what’s happened to service today? (Again - drops out every day). Can’t check online, as no WiFi. Don’t get strong enough mobile signal to check either, since 5G masts were put up locally.