Virgin Media Outage Report in Peterlee, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Chester-le-Street, Hartlepool, Durham, Washington, Newton Aycliffe and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Chester-le-Street |
Internet | |
| Sunderland |
Phone | |
| Hartlepool |
Wi-fi | |
| Hartlepool |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Stu
(@tenchylad) reported
from
Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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Peter 🐈🎸🕹️🍺♈
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Winston Smith
(@SilverHandUther) reported
@virginmedia @LutzSchueler Had NO internet for my job interview yesterday. Had to tether off my phone instead - is this the kind of experience you enjoy providing? Feel free to fix it if you can be bothered, its only been 5 days…
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siddharth vaghela
(@siddh87) reported
@virginmedia I had to hang up the phone after 1 hour and 27 minutes of torcher, i went to customer care chat and it was resolved within 30 mins.
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Jamie Johnston
(@Jamiejohnston94) reported
@virginmedia for more context, I was promised £100 to help towards paying out of my BT contract. Once Virgin was installed, there has been no further mention of it.
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Adrian Mack 💙
(@graveneycl) reported
@virginmedia @ReevesDoTravel To cut a long story short, I read out the OFCOM automatic compensation rules. I pointed out the Ricky was meant to ring me back to resolve this but didn't. I pointed out that I had paid for service I did not receive.
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Elizabeth Jones
(@cjonezie45) reported
@virginmedia Thank U MT but I've spoken to Steve Reay bereavement critical illness team who went above & beyond to resolve in 15min conversation what virgin unable to do in 18 months mum can access a/c and reset passwords. Shd never have been this difficult & shd have been done 2 years ago
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Danny Bradley
(@DannyBr57308113) reported
@virginmedia puzzled.....Contact to cancel services, offers £3.50 discount on automation. Representative offers £1.25 during call. Intrigued, dial up again and no offer presented on the call....is it a take it or leave it one time offer?
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Adrian Mack 💙
(@graveneycl) reported
@virginmedia @ReevesDoTravel Get a call today with a new approach from Virgin Media. I am not eligible because I did not lose TV and landline as well - it was not a total loss of service so VM will not pay anything. What next level BS is this?
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Dan Fletcher
(@ks2teacher1) reported
@virginmedia No, the engineer was out last Saturday. Still not working. Feel free to DM me to organise another fix.
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Mateusz Drab
(@mateuszdrab) reported
@virginmedia I'm talking about 5G, with EE I used to get 300s Mbps, never seen such results since the switch to O2. Regarding broadband, it's in the 700s, never bothered to look into it as I think the bottleneck is my homelab setup.
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Kate Smith
(@lucybod) reported
@virginmedia @CarryingABanner I thought you meant me, I have, but I think Anna may be still having problems