Virgin Media outages and service status in Peterlee, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Peterlee, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 10, 11:10 PM GMT+1.
- Internet (57%)
- TV (29%)
- Wi-fi (14%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Peterlee, England
The most recent Virgin Media outage reports came from the following cities: Washington, Hartlepool, Sunderland, Billingham, Durham, Redcar, Chester-le-Street, and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Washington
|
Internet | 1 day ago |
|
Hartlepool
|
TV | 1 day ago |
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Hartlepool
|
Wi-fi | 5 days ago |
|
Sunderland
|
TV | 6 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Shaun Wathey (@Wathey) reported from Sunderland Bridge, England@virginmedia how do I make a complaint?
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Stu # Boro Shirts (@Boro_shirts) reported from Billingham, EnglandAnyone else virgin media Internet down billingham?
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Andrew Irwin (@AndrewI81572127) reported from Washington, England@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, EnglandOur broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!
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emma (@ema_neale) reported from Sunderland, England@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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alice✨ (@alicen0rt0n) reported from Washington, EnglandTHE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Mainly wireless but wired issues too
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Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Paul Ryder (@ryderboy24) reported from Hart, England@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Daniel Thompson (@Danielson_1991) reported from Hartlepool, England@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
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Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia I’ve looked & it’s no help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Washington (@Rei_Never) reported@Stsantek @virginmedia This is mental. When I moved house, over a decade ago now, they were upfront with the contract. However, they did indeed massively screw up - cancelled the DD for the new contract, left the old one in place, I was still paying for the old service. Took 6 months to fix.
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Kathy Miller (@KathyMi25429227) reported@virginmedia @Ofcom Will anyone ever do anything about Virgin's appalling customer service? Asking...just asking 27 minutes on hold n counting. Not ok
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Stewart Hunt (@stuzig) reported@virginmedia why is my Internet and TV cutting out several times a day, every day? Was told it would be fixed and to call back if still having problems and now completely unable to get through to anyone. This is not acceptable service
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Kerrin McIntosh 💙 (@kerbear_t) reported@zahid_ramzan @virginmedia Mines been down since yesterday and says will be fixed by Monday day. Outrageous!!!
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Hayley Laura (@LilHay) reported@_AnaCristina_ @virginmedia Jesus that’s bad. Normally they get back to you on WhatsApp within half hour at latest
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Hayley Laura (@LilHay) reported@_AnaCristina_ @virginmedia Can you use your data to go on your online account lovey? Do that and down the side it gives a WhatsApp option. They’re open 8-8 and v v good at getting back to u within 10 mins or so
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control alt de ligt (@JohnnyHynes2) reported@virginmedia Not working cheers mate go on off for no reason before the big game
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Jordan || Dean Kinnie || (@ECTXPLXSM) reported@virginmedia @TheRealRokib Its been down for some people for days this isnt quick enough
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🤠 (@colingillespie5) reported@virginmedia @fluffybubbles73 Offcom should fine them again. I left them years ago terrible company
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Ryan Brittain (@ryanbrittain1) reported@virginmedia @JSims_92 During lockdown they off loaded staff and then didn’t re-employ - worse customer service across the industry and that says something when in the same list as BT and Vodafone