Virgin Media Outage Report in Peterlee, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Hartlepool, Billingham, Durham, Spennymoor, Newton Aycliffe and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
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| Hartlepool |
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| Sunderland |
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| Billingham |
Wi-fi | |
| Billingham |
Wi-fi | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mrskhouse
(@mrskhousey) reported
@virginmedia here we go again, another week with spotty broadband and it taking me offline during important calls. Last week, you told me no problems and then an hour later, decided yes there was a problem. Sort it out!
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Jordan
(@jordan210) reported
@virginmedia I have the connected one. But cant find how to report an issue ? No outage. I had a call from my neighbor last week asking to help them as could not use internet due to speed issue. So is a fault
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•| 𝔸𝔻𝔸𝕄 | 𝕋𝕀ℙℙ𝕀ℕ𝔾 |•
(@AdamTipping1) reported
@virginmedia Tried it, and this is the only message that comes up. From a community page I can see that I am not the only person in the area with a down network. Can you check into this and reply ASAP please? People are loosing money that can’t work from home.
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Franek😈
(@ffranek_k) reported
@virginmedia Yeah I have, still no fix.
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Rosshall Academy
(@RosshallAcademy) reported
We are aware of the issues with broadband @virginmedia in the Hillington area this morning. Don’t worry - your teachers are aware and the latest update says it should be fixed by 10am🤞🏼
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𝕷𝖔𝖗𝖉 𝕼𝖚𝖆𝖓𝖙𝖚𝖒 𝕸𝖊𝖈𝖍𝖆𝖓𝖎𝖈 𝕰𝖘𝖖.
(@QuantumMechanii) reported
@virginmedia It's in OX14 area, how long will it be, phone line is down too?!
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Franek😈
(@ffranek_k) reported
@virginmedia Last night the hub started to blink and switched off. I rebooted it and ever since the WIFI has not been working on certain devices, the signal strength is much weaker as it doesn't reach the WIFI booster + certain places. Ran tests and everything seems to be "good"
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BoboloKitchen
(@BoboloKitcHen) reported
@virginmedia help please...I am supposed to be working. Broadband is down in Glasgow
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Andrea Vitti
(@AVSunday) reported
@virginmedia can someone contact me ASAP? I was on hold for over 1hr last night, spoke 2 someone, got transferred 2 another dpt then got told 2 hold again & then I waited for over 1hr & no one came back to me. Poor treatment of customers. I would leave today if I wasn’t tied in!
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Kiwi Sharma
(@sharma_kiwi) reported
@virginmedia Hi Virgin, Internet has been down in RM11 area for the last hour. Please advise?