Virgin Media Outage Report in Peterlee, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Peterlee, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Peterlee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Peterlee, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Sunderland, Hartlepool, Newton Aycliffe, Chester-le-Street and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Wi-fi | |
| Sunderland |
||
| Billingham |
Internet | |
| Sunderland |
Total Blackout | |
| Hartlepool |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Peterlee, England
Latest outage, problems and issue reports in Peterlee and nearby locations:
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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Jay rix
(@shreklandpony84) reported
from
Billingham, England
@virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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James Willson
(@theJamesWillson) reported
from
Hartlepool, England
@virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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Drake
(@LiamMDrake) reported
from
Redcar, England
@virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tausif Hussain
(@TazHussain86) reported
@virginmedia shocking customer service. Still not recieved my new contract. I think I am going to cancel if the complaints team do not give me a call within 24hours!
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ZoAndArrow
(@zo_and_arrow) reported
We’ve been paying for the top package of @virginmedia for three years & the last 3 months our wireless connection keeps dropping, 1 bar of 4G is genuinely faster… VM have said they can’t fix it and it’s our problem 🥴
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Gerry McCrudden
(@BeauSooth) reported
from
Belfast, Northern Ireland
@virginmedia "I am really so sorry that you are looking to cancel the services which I will need to get you connected with our customer relations team who will be able to help you further..." I had to ring on a different day as I had no more time that day
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Be true to yourself
(@BeTrueToyours11) reported
@virginmedia @LutzSchueler Absolute rubbish service
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Eddy Baker
(@ItsEddyBaker) reported
@lucindahoose @virginmedia They just answered and i heard someone pick up the phone and then immediately hang up on me. If I have no means of contacting @virginmedia to stop my service I can only imagine I have to think about legal action :/
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barry mccaffrey #achtanois #AnDreamDearg
(@BarryBelfast70) reported
Now waiting for more than 35 mins for anyone at @virginmedia to answer phone for me to cancel contract because they want to nearly double bill. @virginmedia Customer service is pathetic
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Stephen Old, #ServingThePinguwaldaUntilDeath
(@StephenOld) reported
@virginmedia Non pay disconnection. It was disconnected last night I am furious. Sending this on my mobile You need far more proper shops where people can get help.
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Aaron
(@wilts_aaron) reported
@virginmedia Sometimes it is slow, particularly Netflix but the iPhone connections are worse.
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jet
(@jetcommissons) reported
@BarryBelfast70 @virginmedia i’m literally on hold with them (been over an hour) trying to cancel, total waste of my time
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baloowho55🇬🇧➡️56😎😂
(@Al74lan) reported
@virginmedia Every time I think I've dealt with the worst customer service team... Another one surpasses it! Well done @virginmedia , worst ever!!!!🤬🤬🤬🤬 Waiting 24hrs for contact... Only to be told the same as yesterday!