Virgin Media Outage Report in Skelton and Brotton, Redcar and Cleveland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Skelton and Brotton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Skelton and Brotton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Skelton and Brotton, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Skelton and Brotton, England
Latest outage, problems and issue reports in Skelton and Brotton and nearby locations:
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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Richard Bridge
(@richardbridge1) reported
from
Staithes, England
@virginmedia can you tell me how to set up my TiVo box to allow streaming downloads when I am away from my home network
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed H-B
(@Moledozer) reported
@virginmedia Glad you are "aware" if it, I would expect your teams to fix it.. Any idea when? Couple of hours? Days? Weeks? What? Please tell me you know the problem and its just a case of taking time to fix it? Give us that hope at least.. #virginmediadown #virginmedia
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ȿundªɛ 🏳️🌈
(@SundaeLolz) reported
@virginmedia Honestly, the level of service is shocking and you have the nerve to raise prices by almost 26% mid contract. If the service was stellar it would be easier to stomach but you can't even give an ETA on when you expect services to be back up.
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
@virginmedia @Ben_J03 I’m aware of an issue that is affecting my broadband services as a Virgin Media customer as well as your contact centres. Your teams are currently working to identify and fix the problem as quickly as possible and you are apologising to those customers affected.
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Amrit Dass
(@Amrit_Dass) reported
@virginmedia No TV services for over 3.5weeks and intermittent internet/phone services & to be told it will take 2 months to resolve. I expect nothing less from such a terrible provider. Been told I will only be entitled to compensation after my services have been restored absolute joke!
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Swiss Tony
(@SwissTony2023) reported
@virginmedia So glad my contract with Virgin is nearly up. For some reason you never have any technical problems collecting my monthly direct debit. If only this efficiency could be adopted by all other departments at Virgin Media.
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Marky 💙 🏳️🌈🇪🇺🇺🇦 and many more!
(@markhumphrey71) reported
@wavemobileuk @virginmedia I shall certainly be leaving. Terrible service. Mine went 1am. I was working. They should be forced to pay us all back a month's subs. No mention on BBC tv through the night. Awful awful awful.
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J
(@tinythyme) reported
My internet, tv, and mobile phone is with @virginmedia. The outage last night rendered me entirely uncontactable, and I missed an important overseas phone call due to your full company operations collapsing for 3 hours straight. Unacceptable. I would like to discuss cancelling.
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Nick
(@NickraTiger) reported
I picked a bad day to call @virginmedia to complain about their 28% price hike. I’ll be leaving when humanly possible.
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contra89
(@contra893) reported
@virginmedia Can you actually do something about the internet going down for an hour or so everyday and constantly disconnecting my devices? I'm paying for a service you are not really delivering
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Mike Tucker
(@mikejtucker007) reported
@rwilliams1947 @virginmedia They are dreadful. Wanted to increase fee from £82 to £95 a month. Prrssed 4 to leave and an stomatic message said £88. Said I'm leaving was finally offered £75. Left and had a call offering £61. Meanwhile fast reliable broadband is intermittent. Shocking way to treat customers