Virgin Media Outage Report in Hart, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hart, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hart and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hart, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Stockton-on-Tees, Middlesbrough, Hartlepool, Saltburn-by-the-Sea, Chester-le-Street and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hart, England
Latest outage, problems and issue reports in Hart and nearby locations:
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CommandaCoder
(@CommandaCoder) reported
@virginmedia No it hasn't. The installation date is 20th April. I am assuming this other appointment is the initial groundwork you do prior to the installation. It says "service request" on the appointment. I just checking that I don't need to be at home for this?
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Paul Tandy
(@Tando74) reported
@virginmedia Have run tests and comes back nothing wrong but the service in-house tells me different. I regularly reset the hub to try and rectify and have checked all cables but no joy - can u book an engineer
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ge d
(@ged87718147) reported
@virginmedia Virgin media how hard is it to recover my password??.2 weeks now getting put through to a call centre who keep asking for 13th charactet when there is only 12.Yes its my fault i forgot the password but come on the 150 number isnt working and the overseas is no help.
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Paul Tandy
(@Tando74) reported
@virginmedia This has been an ongoing issue for as long as I can remember, boosters sent out and no change - but to answer yr question I’m not really sure
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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Piccle
(@PhilC1984) reported
@virginmedia Why can you not simply switch my broadband speed to the 1gb rate that I am paying for? I'd rather that, than to raise a complaint.
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Stuart Sinderbury
(@StupotSinders) reported
@virginmedia Thanks for the help but still not optimistic, when I've moved I've always took my equipment and plugged it in before contacting VM so I was sure the signal has not been disconnected outside. It was the same for this move, TV worked but Internet not, I think it's something else.
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Jonathan Weeks
(@weeksjm19) reported
@virginmedia I have no idea. I notice occasionally when the V6 box is on the network light comes on, on the box. The box is connected via Ethernet cable. Is it a case of to many devices connected via WiFi or is it a hub problem?
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Jeet Toh
(@Tech_jeet) reported
@virginmedia That's 4 times now and nope still on hold and trying via WhatsApp. I've didn't expect this level of bad service after been a customer for so long.
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Jef 🇺🇦
(@jef722) reported
@btsport @btsportfootball @virginmedia The sound is completely out of sync whilst watching the football on BT Sport Ultimate channel 531 but no issue on the HD channel 527 Anyone else have these issues?