Virgin Media Outage Report in Hart, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hart, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hart and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 04: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hart, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Chester-le-Street, Hartlepool, Darlington, Newton Aycliffe, Middlesbrough, Seaham, Saltburn-by-the-Sea, Redcar, Billingham and Guisborough.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Chester-le-Street |
Total Blackout | |
| Hartlepool |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Darlington |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hart, England
Latest outage, problems and issue reports in Hart and nearby locations:
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia It's down AGAIN! 😤😡
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Marcus Dempsey
(@marcusdempsey) reported
from
Darlington, England
@virginmedia Another day another broadband outage. :(
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scooter1967
(@godchap) reported
@virginmedia this is a joke VM customer for 13 years trying to make contact for 2 days straight current session been waiting nearly 2 hours
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JD
(@Its_JayD__) reported
@virginmedia I rang up and wasnt told the issue but instead told you don’t guarantee upload speeds, which no provider does but to receive less than a 1mb upload speed is ridiculous. Wouldn’t recommend you guys to anyone
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DayyZY
(@DayyZY) reported
@virginmedia My internet is the problem, hub 3.0
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Leica Photographer
(@bybrett) reported
@DickyDodd @virginmedia 1. Replace router 2. Check speed on your laptop 3. Check speed on another device 4. Fix computer or software!
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Nicola Nicholls
(@IckoNiko) reported
@virginmedia If there was anything in my area causing the problems VirginMedia should be worried. everyday my internet is either slow, not working in certain rooms, or just completely cuts out! The speed is shocking. I am paying for a service that I’m not actually getting the full package!
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Pauline Stirling
(@PaulineStirling) reported
@virginmedia Thank you for your reply. I have been through all of the service status check my connection routes but there was nothing highlighted. I’m not picking up anything different from your link? The speed of my WiFi is slow and I have a constant green light middle on my router.
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Jay Battersby
(@Jamba1971) reported
@virginmedia No help whatsoever, I'll ring again and spend another 30m+ on hold then? Get the website sorted and all this wouldn't be needed
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Louise Cross
(@looe1983) reported
@longleg90609414 @virginmedia My internet keeps going off so they sent a new hub out and was ok for a few weeks and now back to the same problem . For what I pay a month you’d expect decent services. Im trying to change to sky because they guarantee a connection in each room .
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Rol Cooke
(@carocooke) reported
@virginmedia Yep, never got confirmation for cancelled contract how can I get in contact without having to wait for two hours on the phone? DM?
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Andrew Deane
(@AndrewDeaner02) reported
@virginmedia Hi guys, as a new customer, how long is it normally before my order is taken off "parked"?