Virgin Media Outage Report in Bishop Auckland, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop Auckland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop Auckland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bishop Auckland, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Shildon, Newton Aycliffe and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Shildon |
Internet | |
| Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bishop Auckland, England
Latest outage, problems and issue reports in Bishop Auckland and nearby locations:
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Anderson
(@PeterAn43802432) reported
@virginmedia This is The second time in 48 hours that I've had no TV. At least this time the internet didn't go down as well. Your service is truly abysmal. I'll be going to @skytv when my contract with you is up. Same for your crappy mobile service as well
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Lee
(@lee_owen1976) reported
@virginmedia Ye tried to report & register a fault and keep getting cut off. Brilliant service nice one. maybe invest in customers being able to talk to someone.
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Jo
(@joheafield) reported
@simsyg @9Naughtyboi6 @virginmedia Didn't say full bill did I I've been down since 10.30 this morning and since I am house bound at the minute and have been for the last 5 weeks it's the only company I have
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claire
(@BarleyStack2) reported
@virginmedia in Cardiff we have this issue too please to help elderly who do not use these platforms put an automated message on your phone lines and regular updates as courtesy Thank you
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Craig Brisley 🌱
(@CtcCraig) reported
@virginmedia Just seen this message , however I have been having problems since last week when your engineers told me they were investigating problem in TN23 3NY postcode area and I would get a call to arrange a new cable installation ?
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Maria Reardon
(@mariareardon77) reported
@virginmedia website and app also not working, seems its all over the country not just a local area
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Gary Jones
(@ThatGWord) reported
@CrochetAddictUK @shazcow55 @virginmedia TV being down for a couple of hours in the middle of a workday really isn’t the end of the world. Internet is still working - watch something on demand. 🙄 people honestly expect infrastructure to run continuously without error or maintenance - get a grip.
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Terry O'Connor 🥊
(@TerryOConnorr) reported
@CrochetAddictUK @shazcow55 @virginmedia The issue is not being provided with the service we pay handsomely for
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Charlene
(@BurgessCharlene) reported
@virginmedia I can’t even use the app or login for months. I’m the primary account holder and tells me I’m not. Can I ask, what is the issues? Have you been hacked or is it a server issue?
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RBRB14
(@Rbrbrb1114) reported
@virginmedia So are you ***** going to pay for the time I'm losing at work? Honestly Virgin Media are a cancer to the planet. Robbing bastards with zero interest in their customers. Need shutting down