Virgin Media Outage Report in Bishop Auckland, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bishop Auckland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bishop Auckland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bishop Auckland, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe, Durham, Spennymoor and Bishop Auckland.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Darlington |
||
| Newton Aycliffe |
Internet | |
| Durham |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bishop Auckland, England
Latest outage, problems and issue reports in Bishop Auckland and nearby locations:
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.
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Lorraine Ripley
(@Lorryolly) reported
from
Darlington, England
@virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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Mark Webster
(@MarksWeb41) reported
from
Darlington, England
@virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trey Grandemange
(@TreYgZn) reported
@virginmedia Looking for someway to contact you guys to get help. Moving Home soon but your help page is just telling me please wait for about 4 days now. TIA!
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HabboInvista
(@HInvista) reported
@olsoweir @virginmedia Shitty customer service. Talk about a taste of your own medicine... “it’s not meant to be fair,” right?
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Jon Iles Voiceover
(@JonIlesVO) reported
@virginmedia I don’t expect this to be sorted out over social media. I’m simply trying to make you aware of a major issue with my account and get a human to rectify it.
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chris henry
(@chrishenry88) reported
@virginmedia @roonymartin84 You can help me , my WiFi is awful , no signal a couple of metres from the router and now with onset of home schooling I can imagine it will only get worse ! Will sometimes connect to the old network but hard to connect to the new virgin network !
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Sarah
(@PrincessSaarch) reported
@virginmedia I’m not sure to be honest, we have managed to get hold of customer service (again) and we are trying to sort this again over the phone as I’m desperate to get my WiFi running for work. It’s just so poor that I have to contact yourselves via social to get anything done.
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Roger Cohen
(@rogcohen) reported
@virginmedia Broadband down again N4. When are you going to fix your network? I have ironically just cancelled an engineer’s visit arranged after the last outage, which fixed itself after 24 hours. Another engineer booked for 12th Jan.
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Troy Pemberton
(@tpembe1) reported
@virginmedia They could only tell me there is a recorded fault "fibre broadband is intermittent and it will take engineers 7 days to locate and resolve the issue." Not one automated status update wrt to a more accurate eta. I have business zoom calls all day 😡
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lizwm
(@lizwm) reported
@virginmedia Haven't got an Etherley cable. Will get one during the day and try later. Was hoping it was an area issue.
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maria batson
(@mariabatson) reported
@virginmedia terrible service !!! Cannot get through line keeps going dead !!! No internet and home schooling needs to get done . Can some one get back to me ASAP
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Matthew
(@minstrel69) reported
@virginmedia Services been down since tea time yesterday. Got a phone call yesterday morning to say account transfer would go ahead. How long does it take for the transfer to complete as the old account is closed now as it tells me when i try log in online