Virgin Media Outage Report in Coundon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Spennymoor, Bishop Auckland and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Spennymoor |
Internet | |
| Bishop Auckland |
Total Blackout | |
| Durham |
Internet | |
| Bishop Auckland |
Total Blackout | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SK
(@SJK30) reported
@virginmedia No link to how to request a backup emergancy line in the email only generic contact details and nothing mentioned if no adaptor received. Really poor engagement folks
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Giulia Vigorito🦋
(@giulia_vigorito) reported
@virginmedia @VirginMediaCorp zero broadband for over a week and it’s not scheduled to be fixed until the 7th of December. Engineers turned up and left without telling us. The worst customer service I have dealt with and no intention of sending someone sooner to fix the issue.
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MUFC Chatter
(@mufcchatter) reported
@virginmedia I have already spoken on the phone to the pre install team as well as customer service and sales. They all say they cannot help, there is a note on my account which says it has been cancelled due to fraud audit and adverse information. No one will tell me what this means...
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jean carwood-edwards
(@jeancedwards) reported
@virginmedia Acc to you-absolutely nothing we can do- Just keep paying you mthly in perpetuity for zero. You won’t allow us to pay the bill that you say my mum owes you. She’s tried 2 cancel repeatedly. She’s 84 &extremely distressed by your threatening letter.Such appalling customer service!
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David J Rutherford
(@daveyruthers) reported
@virginmedia Still not working 😕
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Marcus Carter-Adams
(@MCAMusicMD) reported
@virginmedia I’m still on the phone with you. What number can I call to get someone who can actually resolve my issue? Because the installation team ain’t the ones so far. 34 mins I’ve been on with them now and since my last tweet I’ve been in silence?
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Matthieu Simon
(@MatthieuSi) reported
Hey @virginmedia It's supposedly easy and painless to move houses with you. I planned everything in advance so I'd have internet on my move-in date and got an engineer booked for the 5th of November. 2 appointments and 25 days later, still no internet. Can someone please help?
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Phill Stevens
(@StevensPhill) reported
@virginmedia constant internet problems in KT12 over the last month. Very intermittent during the day making it hard to work. Are the issues being addressed properly?
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Darren Harris
(@XanderHarris75) reported
@virginmedia Thanks. Have called that number and been told there are no issues in the area. My connection is still dropping in and out. All my devices work perfectly fine when tethering over my Mobile. Both wired and wireless devices are still having issues.
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Marcus Carter-Adams
(@MCAMusicMD) reported
@virginmedia I’ve spoken to 3 agents from that team today. One said they would fix the issue then dropped the line, one said they would transfer me and then dropped the line, and the 3rd is 27 minutes into not being able to solve the issue. The lack of ability to resolve this is astounding.