Virgin Media Outage Report in Coundon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Shildon |
Internet | |
| Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Toby Bareham
(@tobyalxnder) reported
@virginmedia Hi all, is there anyway I can get my Hub 3.0 back? The Hub 4.0 is awful and has constant drop outs.
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Steve Gomery
(@GomerySteve) reported
@virginmedia Apparently so, but not holding my breath. It baffles me how it takes so long to close & pay a credit back. How exactly do I raise a complaint?
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Gary Cefai
(@CefaiGary) reported
@virginmedia I think I’m going to have to contacted the ombudsman as I’m not getting anywhere with customer service. If all calls are logged it will be made transparent.
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Jane Thomas
(@JaneThomas33) reported
from
Oxfordshire, England
@virginmedia Your network went down at about 3pm in the middle of a mtg not back up yet ?
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Damien Morgan-Smith
(@DamienMorganSm3) reported
@virginmedia @NYurbusiness “Call us, we won’t answer you, we will make you wait on hold for 40 mins then cut you off”. Virgin Media Customer Service 2021.
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Sophie Dolman
(@NandolSophie) reported
@virginmedia I'm really sorry, and I'm trying not to be rude, but a wifi router should have a direct broadcast of more than one metre, in direct site of the device. This router is literally right I'm front of me. I'm quite interested in the new wifi thingy you do, but apparently you have 0
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Oliver Flavin
(@bkdbns) reported
@virginmedia No local issues
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Alan Cox
(@EtchedPixels) reported
@virginmedia @virginmedia wasted hours on that. It's now a formal complaint. In 8 weeks 1 minute if it's not been resolved it will be with CEDR for adjudication as the previous one already is. If you bill me for the box I will report it to the bank as fraud.
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Sophie Dolman
(@NandolSophie) reported
@virginmedia OK, fine. I give up. I'm going to send my degree in electronics back, and quit my job as a mobile emergency vehicle hardware engineer. As I obviously have completely misunderstood 30 years of experience and training. Oh, and they need to rewrite the manuals in broadcast technolog
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Luke Ryder
(@Luke1200) reported
@virginmedia Thanks but I’ve already got a second engineer on the way. Just not happy with the lack of support/active contact/joined up communication I have received and no word about a refund which I am definitely owed. As a result of no internet I have wasted money on extra data