Virgin Media Outage Report in Coundon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Newton Aycliffe |
||
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Sykes
(@41225sykes) reported
@virginmedia Hi virgin absolutely not, you haven’t even investigated the complaint properly. Just responded with what package I’m allegedly on! And that’s your resolution. Absolute shambles of a company. Disgraceful. @Ofcom
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gina
(@thenameisgee) reported
@virginmedia @VMSolutions_ love working from home when your internet continuously drops out. When I tried to book someone to look at it you said ‘there is an issue in my area’ and then no other information??? I’m losing sales and money because of you!!!!
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Dave Thorn
(@AFCMan_Uk) reported
@virginmedia Please, For the LOVE OF GOD...WHEN I dial 150 and need help, put me through to an ENGLISH PERSON, and NOT some bloody call centre in Delhi!! I can't understand a word they say, and they have no idea what they are doing!!!
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Carla Sheldon
(@Carla_SHELDERS) reported
@virginmedia Your live chat isn’t working. So … why do I pay for a sports package but then I can’t watch premier sports channel?? Doesn’t make sense to me as a Rugby leave fan #help
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Iwan Lloyd
(@IwanLloyd1) reported
@virginmedia Done all this, told me to do WhatsApp, will be the 5th time I’ve had to re-enter passwords and the like, and still not heard back from you. It seems Sky are cheaper so I’ll be looking to cancel @virginmedia . A shame as I’ve never had issues with @virginmedia b4
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Bryn 🇺🇦
(@DayBroken4) reported
@virginmedia Just called up to cancel,waited 30 mins on hold, got transferred from retention to house move and when I'd finally convinced the person I wanted to leave they hung up on me. Brilliant. Now I have to wait on hold for another 30 mins. I wonder why I might be leaving #virginmedia??
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Angela Kane
(@AngelaK52259754) reported
@virginmedia getting so p!$$ed off now, just spoke to your call centre staff member who told me there’s no issues in my area after having no broadband,TV and landline for 2 days to get more info even though I signed up for notifications from engineers for updates !!!
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tony johnson. Supporting Ukraine as best I can!
(@teabellyjohnson) reported
@virginmedia You have to be joking! Last time I called I was put on hold 3 times! And got no help and got charged £18 for the call! Nope, I`ll wait for the solicitors letter, go to court and have my day!
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Ewan (Mélonade)
(@MelonadeMusic) reported
@virginmedia Just got new broadband and been trying to register / access my virgin media online account for a week now. Called support 3 times and can't seem to get any help, could you lend me a hand? thanks.
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Giles Russell
(@gilesrussell2) reported
@virginmedia phoned customer services twice this morning and now just get sent a link when i phone and can't get through to anyone now. How can I speak to someone please.