Virgin Media Outage Report in Coundon, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe, Peterlee and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Internet | |
| Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Darlington |
Internet | |
| Peterlee |
Wi-fi | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Ami
(@ami9463) reported
from
Egglescliffe, England
@virginmedia I need help!!!!
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Den Butler
(@Digital_Den15) reported
from
Egglescliffe, England
@virginmedia Except if your an existing customer, then it's still £68 a month.
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Loraine Stannard
(@lollypop63) reported
@virginmedia is there an issue in N19? I have no TV and my elderly mum has no landline again which is essential!
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gareth drew
(@biddescombe) reported
@virginmedia 3) nothing can be done until the 18th October when my phone line gets switched off, and then I have to book an engineer to call which could take weeks, in the meantime my emergency alarm will be out of use and I will be unable to call for help if I have a fall
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StreamSmiths
(@StreamSmiths) reported
@virginmedia Okay my misunderstanding then, but do you still not see the irony that I can use a 3rd party device to use your service but not your own?
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𝕯𝖊𝖆𝖓𝖔𝖇𝖆𝖌𝖎𝖔
(@Deanobagio) reported
@footballfeudz Unacceptable that weve all had no connectivity to the PSN network for 8 days. I will not be paying for my net for those 8 days and counting. We shouldnt have to input these details at the end of the day. I want a proper fix asap #virgin @virginmedia @PlayStationUK #psn
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JoSowSew
(@SowSew69) reported
@virginmedia When talking about a data breach I'm not thinking it is best to suggest I post details on Twitter. I've called and spoken to a lady and she put me on hold to speak to someone and never came back to the call.
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
@virginmedia And this is a company that supposedly handles huge amounts of data! They need to sort out their own internal transmission of data. Thier techs don't seem to know there are problems with PSN. Laughable (if I wasn't paying for their [lack of]service)!!
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Sarah
(@SarahMcMast3r) reported
@virginmedia Yeah I’ve used them, there’s no issues with the box or in the area apparently
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
Virgin Media must be the singularly worst company to deal with, bar none! Three technicians have failed to communicate my problems with regards to connecting to PlayStation Network. I'm just wasting my time going round in circles. Time to end my contract I think.
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Loraine Stannard
(@lollypop63) reported
@virginmedia Yes it states problem with tv but not with landline.
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gareth drew
(@biddescombe) reported
@virginmedia 6) be done until 18th October is unacceptable, surely there is a back up situation in place for customers who have Careline phone lines? Thank you for your time I hope you can provide me with an answer to my problem and not tell me I have to wait until 18th October