Virgin Media Outage Report in Coundon, County Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
Total Blackout | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet | |
| Newton Aycliffe |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia It's down AGAIN! 😤😡
-
Chris Noble
(@funksoulHulk) reported
from
Darlington, England
@Tweeter_Tori @LindaGHug @virginmedia Exactly. It's great when it works. If it doesn't work then it's no good. How fast do you need. Noone needs 100mps it's a waste
-
uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
-
Linda Hughes
(@LindaGHug) reported
from
Darlington, England
@Tweeter_Tori @virginmedia I regret switching to @virginmedia can't get the signal at the back of the house despite boosters. Won't be renewing once contract is up.
-
Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
-
Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
-
Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
-
Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
-
Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
-
uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
-
Marcus Dempsey
(@marcusdempsey) reported
from
Darlington, England
@virginmedia Another day another broadband outage. :(
-
Ali• ⫩😎⫩ • ThorpeTTe🤘🏼
(@MissAliTeamMatt) reported
from
Darlington, England
I appreciate call operators are only doing their job but if I wanna cancel… I wanna cancel. Must be policy for @virginmedia to delay customer decision & fob us off with “ring back next week” to get an extra month ££! Well u’ve just thrown my “loyalty” right back in my face!😡
-
alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
-
Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
-
Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
-
Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
-
Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Darren Johnston
(@dpjohnston10) reported
@virginmedia I don’t think I’ve ever received a poorer service than yours. Trying to arrange installation of broadband and give you my custom and just being fed lies and let down every time. Can anyone actually help?
-
Chemile
(@CHEMILE) reported
@virginmedia Over charged bills and service which breaks down all the time
-
Simon's Garfunkel
(@Adedamolavictor) reported
@virginmedia I need help with my new account. Got two different contracts
-
Ryan Watson
(@RyanWatson8) reported
@virginmedia I don’t know John, I just signed up to virgin with the promise of a gift card that I don’t have. And I would like your help to sort it please,
-
Ashley
(@Ashley08630259) reported
@curryspcworld I have a £212 cancellation fee with Virgin Media because of my early cancellation due to misinformation from one of your sales consultants. How are we going to solve this? No one would help me in store.
-
First The Earth
(@FirstTheEarth) reported
If you move during your @virginmedia contract and they don’t service your new post code, you’re forced into terminating your contract, and paying the price for it.
-
Ryan Watson
(@RyanWatson8) reported
@virginmedia John can you not just call me to sort this out please? Why is it so hard to actually speak to a person from virgin customer service?
-
Natalie Roberts
(@NatalieRobert22) reported
@virginmedia are up for the chop, the service is terrible, there is no Internet, forget about talking to ppl. I am already looking elsewhere, done with their bs. #wouldnotrecommend #virginmedia
-
Emily Horner
(@emilly_fleece) reported
@virginmedia Great so I'm back where I started after wasting more time and there will be no resolution. I'm sure your complaints procedure is as effective as your customer service. #virginmedia #dontusevirginmedia
-
Jules
(@FlopFeminist) reported
@virginmedia I am moving house and tried to bring my broadband/tv account with me and I have been told you don't service my area and therefore I have to pay £199. This is simply outrageous!!