Virgin Media Outage Report in Coundon, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
||
| Newton Aycliffe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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Ami
(@ami9463) reported
from
Egglescliffe, England
@virginmedia I need help!!!!
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Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Dancebrack1
(@BrendaMullen) reported
from
Darlington, England
@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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Hayley Jenkins
(@HayleyJenkins21) reported
from
Darlington, England
@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lady_SK
(@Lady_SK) reported
So fed-up with this good for nothing @virginmedia broadband! In search of a good broadband service that actually works.
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Jodie Hazlewood
(@makeupbyjodie) reported
2nd time getting cut off @virginmedia after 20mins on hold. So utterly crap customer service
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walkontheblindside
(@suemooney2017) reported
@mummyfordof10 @VodafoneUK @virginmedia Your right that new customers get it a lot cheaper and that’s wrong. Let me know if you get a decent one as I have same trouble with virgin
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PatPat Binks
(@patpatbinks) reported
Hey @virginmedia my Internet is down and I need to work! I've check the status and it says no issues in my area. It's definitely the router! Any help would be appreciated!
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simonh💙
(@simondwharris) reported
@virginmedia No, Customer Servive didn’t suggest this, just tried to sell me a Wifi pod for £5 per month and £5 delivery
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LORRAINE
(@LORRAINENERO) reported
@virginmedia It’s your problem again. Nothing to do with my equipment! There is a fault in my area AGAIN! Bad service AGAIN
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Gemma Hendley
(@GemmaHendley) reported
@virginmedia I have no internet in the NG2 7NQ area. I rung the 0800 number & was informed that you are carrying out work to improve our network & we may not have internet until 4pm - please can you explain why we were not informed of this as we have 4 people working from home
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Matthew Siggins
(@msiggins92) reported
@virginmedia I just called your customer service team and was on hold for half an hour to be put through and have the phone hung up on me. Can’t speak to an agent via web chat either. How am I supposed to resolve an urgent billing issue?
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Mohit Dhingra
(@mohdhingra) reported
@virginmedia Classic Virgin media service! disappointing
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Caz
(@cazmedwards) reported
@virginmedia No- it says “no known issues” which isn’t true as when I spoke on Tuesday and yesterday there was a known issue