Virgin Media Outage Report in Coundon, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Coundon, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe, Durham, Spennymoor and Bishop Auckland.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Darlington |
||
| Newton Aycliffe |
Internet | |
| Durham |
Internet | |
| Darlington |
TV | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coundon, England
Latest outage, problems and issue reports in Coundon and nearby locations:
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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James Gilroy
(@JamesGilroy) reported
from
Yarm, England
@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TallieHo
(@TallieHol) reported
Having another shocker with the @virginmedia service and @matchroomsport tonight 😫 the pixelation is not cool for £26 !!
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Taylors
(@UKFTAYLOR) reported
Wonder paying the extortionate £26 for the AJ fight for @virginmedia to look like they’re streaming it from their mates fire stick, shocking service
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steph latham
(@stephlatham3) reported
@virginmedia @markgoldbridge @lawrence_bury What is wrong with your service..paid for boxing and the picture is all pixelated..and no one answers the phones!!!
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Jake Hayward
(@JakeHayward) reported
@EddieHearn Shame I could barely see it on @virginmedia the signal is shocking
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♡ amy ♡
(@amydxvis) reported
@Ryan86837779 @virginmedia Tell me about it, Virgin are just awful all round!
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Peter Miller
(@Petermiller86) reported
@virginmedia after paying £26.95 for #skyboxoffice, I don't expect poor picture quality. The TV goes blurry all the time and at time cut out due to poor signal. This is not acceptable.
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Steven Cummins
(@SteveJWC) reported
@SkySportsBoxing @MacaulayMcgowan Fix your stream before making jokes... @virginmedia
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Macca
(@MaccaRuss) reported
Conway’s jab is excellent. Would probably look even better if the signal wasn’t absolutely shite @virginmedia @SkySportsBoxing @EddieHearn #JoshuaPulev
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Sean
(@seanaegan) reported
@EddieHearn @EddieHearn going to be a lot of refunds on Monday if Virgin media ppv signal doesn't get fixed
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Dean
(@Skyhaze001) reported
@TalkOfWestHam @virginmedia @SkySportsBoxing Fix Est: 11:20pm - Oh wait thats when the boxing is finished lol...