Virgin Media Outage Report in Melbourne, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Melbourne, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Ilkeston, Coalville, Loughborough, Burton upon Trent and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Total Blackout | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melbourne, England
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia had hoped the broken broadband in #Wilford would have been fixed overnight - but no still none and no update from you on progress to a fix #fail
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia can someone help me
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Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia was thinking of changing broadband provider today. Well thanks to the poor customer service today you made my mind up . Twice your assistants hung up on me . Hello @VodafoneUK
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Again we have no broadband and just a vague it will be fixed by 22:00 #Wilford. Why do you not supply incident reference to your customers ?
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia 40 mins on and no update - are your staff actively working on restoring service ?
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia No they were both rude and put the phone down .
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Matt H
(@forestmatth79) reported
from
Wilford, England
@virginmedia down again in NG11 no compensation for the last time can’t get through on the phones to speak to anyone. Not good enough
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!
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B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia To seem to pick live football for your outages - is this a coincidence ? As you understand by frustration - what are you doing to reduce the frequency of loss of service ?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Because you never supply any detail - how do we know this? You need to be more transparent with your customers to give us confidence
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Kevin Renshaw 💙
(@KevinRenshaw5) reported
from
Quorn, England
And @virginmedia has gone down yet again. TV and WiFi. Unbelievably ****!
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andrew💫
(@PantherAS90) reported
from
Clifton, England
@virginmedia @rosentweets I’ve also been trying to change my package and the links are dead. Tried to ring to no avail! Awful service
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jonny dickens
(@jonnylovin) reported
from
Groby, England
@virginmedia phoned to get a new deal and ended up giving notice to disconnect, not quite the customer service I expected
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Steve B
(@SteveB2Notts) reported
from
Clifton, England
@virginmedia @Virgin Fix PPV Boxing now !
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Alex Tipler
(@alextiplerfilm) reported
from
Coalville, England
@virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lemoy
(@lemoylemoy) reported
@virginmedia We have been on the phone since 9.00am trying to resolve a simple matter and still cannot get through.. we have been on hold for hours. Being charged can someone help with our issue asap! Please
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Ricardo de Ena
(@ricardoena) reported
@virginmedia Ok but, did you guys increase the service by somehow? Or i will pay more for the same service? Is that any fair?
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awel menai emlyn
(@awelmenaiemlyn) reported
@virginmedia We’re a household of two teachers and 3 children (all in important exam years) How on earth can we do online teaching/learning with such a terrible service?
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Siddhant Kumar
(@SiddhantK12) reported
@virginmedia Need to cancel broadband, not able to get hold of your CR team?? If I cancel my Direct Debit Will I be in trouble??
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Siddhant Kumar
(@SiddhantK12) reported
@virginmedia @Parqueros dont' fall for it Pet.. nothing works with @virginmedia .. for last 4 days trying to cancel my broadband and not able to talk to anyone..
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Twentythreeten
(@Twentythreeten1) reported
@virginmedia is there a problem with your site? I'm trying to log in to pay a bill but keeps coming up 'page has expired' when I click sign in
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Joe Lynam
(@JoeBLynam) reported
Hi @virginmedia Can you get in touch please? Your customer service number is not working - as you probably know
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Laura Thompson
(@laura3072510) reported
@virginmedia What about the price increase also? I have been on hold for 1 hour and then got cut off? Having no replies from your txt service!
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Scott Morton
(@Morton1989) reported
@virginmedia So... Is there a resolution? I'm paying for internet but I'm limited to how I can use it at the moment. There is an issue with your equipment, what should I do?
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Siddhant Kumar
(@SiddhantK12) reported
@virginmedia @lemoylemoy don't lie in public forum. Above number doesn't work and no one contacts you back..