Virgin Media Outage Report in Melbourne, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Melbourne, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Loughborough, Coalville, Swadlincote, Ilkeston, Long Eaton and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| Nottingham |
Internet | |
| Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Derby |
Wi-fi | |
| Loughborough |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melbourne, England
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Internet is down but this is a common occurrence. Our phone line hasn’t worked since installed in April so got used to the poor service by now
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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BigYoll
(@BigYoll) reported
from
Anstey, England
This is the third day I’ve called and had to hold for over an hour just to be cut off everytime, please give me a number so I can cancel this contract. @virginmedia you provide a horrible experience and a ******* dog shit internet connection
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia terrible customer service, my box is overheating, has done for around 2 days, we have to switch the box of for 5-6 hours then it comes back on, according to customer services nothing can be done until it happens again, then they will look at it. What a shambles
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
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Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
@virginmedia I am sorry, but what a shocking customer service, hardly speaking a word of english, patronising me as if I am setting it up wrong and going over what I have already done. Can I have someone english explain what us wrong. !!!!!
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Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia You were going to then I had to cancel for some reason. Can never get through to anyone to discuss.
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Matthew Walne
(@MatthewWalne) reported
from
Thurcaston, England
@virginmedia Home phone. Had online chat but can never get through on the phone. Raised it on twitter many times but no one seems bothered.
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
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Paul
(@teaguestar) reported
from
Clifton, England
@virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage
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BigYoll
(@BigYoll) reported
from
Anstey, England
.@virginmedia hands down the worst company out there with the shittiest internet
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JayBhojani
(@MrBhojani) reported
from
Loughborough, England
@virginmedia £160 a month for you to be shit.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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jamie ford
(@superjayslim) reported
from
Coalville, England
@ash_tunstall @virginmedia Sky working fine. Streaming shit loads!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Miester
(@guzzy44) reported
@TheFlyingKipper @virginmedia That’s great shame as a loyal customer for many years we are still paying £107 per month when newbies pay £45 for the same package we haven’t got the movies or sports just phone, broadband and tv . January saw law come in to state all customers should be treated same as new ones
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Martin Shields
(@J4rr4a) reported
@MoneySavingExp I had the same issue with virgin media, got right through to rententions in order to get the 11% increase off. It was not very difficult to do and was all done through WhatsApp but still fustrating I have to go so far when new customers get it much cheaper
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Fionna Gillan-Foy
(@Neesongirl) reported
@virginmedia Yes I asked if the notes could be saved on file incase anyone else needed to know and Paul said they would be saved but is also get a transcript emailed but it never arrived. Don’t get me wrong Paul was fab but just wonder where it went
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Ryan Carr
(@ryan_carr3) reported
@virginmedia @fish01551 I am experiencing exact same issue. Couldnt use the app live tv yday and still the same this morning.
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Noblecorner
(@noblecorner) reported
@virginmedia Made complaint, now told complaint resolved, no one discussed or resolved, Requested deadlock letter to take up with ofcom being told manager will call back to arrange, no one ever calls back, currently waiting for 5 callbacks to get deadlock letter..
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tom harvey
(@tharv) reported
Trying to talk to the ‘support bots’ at @O2 and @virginmedia is like asking someone to pass the salt and 3 hrs later they hand you a cabbage.
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Brian Duffy
(@BrianDuffyPhoto) reported
@virginmedia We tried customer “service” You don’t appear to provide that. Technical “support” doesn’t appear to provide that either
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thejpster.xml
(@therealjpster) reported
Bah, there's an @virginmedia outage in my area, and the fix time has been put back from 1pm to 4pm in the last hour. Kids are not placated with "we didn't have Netflix when we were kids". Luckily the PS4 works fine offline.
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Brian Duffy
(@BrianDuffyPhoto) reported
@virginmedia Only TV signal through the TiVo box with the problem. DVD XBOX etc all work fine. Clearly an issue in the area as almost all the neighbours having similar problems but you’re saying there are no issues in the area. Absolute joke of a service TBH
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Scruffy 🇺🇦
(@ScruffyNerfer) reported
@HayleyVeeB @virginmedia I've been having issues with Virgin Media for a while as well. One minute I'll have my 500mbps connection, and then nothing. It'll then keep going on and off ever few minutes.