Virgin Media outages and service status in Melbourne, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Melbourne, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Melbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Melbourne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Melbourne, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Derby, Loughborough, Burton upon Trent, and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham
|
Internet | 7 hours ago |
|
Nottingham
|
Wi-fi | 15 hours ago |
|
Ilkeston
|
Internet | 1 day ago |
|
Derby
|
Internet | 1 day ago |
|
Loughborough
|
Wi-fi | 2 days ago |
|
Nottingham
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Melbourne, England
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Ron Yau (@ryau3) reported from Repton, England@virginmedia Reboot will help for a while but have to stop all in the family who still have signal for streaming radio, Xbox or watching Tv on the TiVo every time. How inconvenient is this for all due to a @unreliable service provided by @virginmedia. Had many other issues before as well...
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sam steel (@smithy_steel) reported from Stapleford, EnglandHad @virginmedia sort our internet the guy who did it did such a shit job someone had to come out to sort it and since they’ve been we’ve got no internet 😡😡
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Ron Yau (@ryau3) reported from Repton, England@virginmedia Done that for the tv service and it cannot find a fault. Just ran the broadband to check service. Need to wait 10min.
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Sam Louise Derry (@SamLDerry) reported from Shepshed, England@virginmedia My Children have noticed lagging on their game stations for approximately the last month & the Issue with the phones been connected but not connected has been nearly 2 weeks (this time around) & progressively getting worst. When we ring up, they can't even perform a line check..
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Simon McGuinness (@smcguinness1985) reported from Mountsorrel, England@virginmedia Yesterday evening. It was a call centre in Asia, in which they couldn’t speak very good English and sounded scripted. Very impersonal and never called back. #virginmedia
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Ron Yau (@ryau3) reported from Repton, EnglandWriting this using O2 mobile network at home because my @virginmedia fibre is @unreliable. Cannot get to the internet or stream tv but on mobile data it was effortless. Considering going back to BT as they seem to be more consistent.
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Leanne Biggs (@leannebiggs14) reported from Burton upon Trent, EnglandAbsolutely disgusted with @virginmedia mobile customer services. Ring up and after 10 seconds get told to GET TO THE POINT I was actually ringing to change my mobile number as I’ve just taken a new contract out with you. I will be better off staying where I am 😡 #virginmedia
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sam steel (@smithy_steel) reported from Beeston, England@virginmedia You guys came to install our internet and wire it all up, did such a bad job an outsourced company came on your behalf to fix it now it doesn’t work at all
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Coach S 👊 (@withcoachs) reported from Loughborough, EnglandInternet man can’t come and fit the WiFi for 2 weeks. Stupid Virgin. @virginmedia
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Darren Fuller (@dazfuller) reported from West Hallam, England@virginmedia And that information is exactly the problem and the thing which needs reviewing by your security teams. It's terrible advice!
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☞Ⓖⓐⓡⓨ Ⓟⓐⓡⓚⓔⓡ☜ (@WiteWulf) reported from Shepshed, England@virginmedia It’s obviously a localised equipment failure caused by the power fluctuation this afternoon, not “signal to noise” problems as your telephone operative said. Get an engineer out here and fix it now, please, @virginmedia
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Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, EnglandWell @virginmedia my TiVo box is stuck in starting up mode (2 hours) and needs a technician, not available until Tuesday. Piss poor service and your telephone manner leaves a lot to be desired. Waiting for you to get in touch 🤬
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tasmin x (@tasminknightx) reported from Clifton, EnglandWhen @virginmedia ignore your 3 online requests for them to contact you to set you up as a new customer. OK babes I'll take my custom elsewhere x
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♥ Maesie & Oban ♥ (@karen_64frost) reported from Ibstock, England@virginmedia Absolutely disgusted with this service. Decided to change to another service provider, given 30 day notice only to find Virgin will not release the all important TELEPHONE NUMBER before 30 days up. How SPITEFUL Thanks for that😡
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Leanne Biggs (@leannebiggs14) reported from Burton upon Trent, England@virginmedia I wanted to change my mobile phone number over as I’ve recently taken out a new sim only contract along with the TV package however I’m thinking of cancelling it all as the customer service was disgraceful and makes be wonder how I would be spoken to if I ever have to ring again
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Sam Louise Derry (@SamLDerry) reported from Shepshed, England@virginmedia We do speak to someone on a regular basis only to be told what I've stated above... when we can get a word in edgeways without being interrupted by Rude Staff
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Ron Yau (@ryau3) reported from Repton, England@virginmedia I have a hub 3.0 and showing white light. No change to the light with the issue.
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David Luke (@davidluke86) reported from Beeston, EnglandAn update! It gets better, a member of STAFF used @carolineheppell ‘s details for another customer but @virginmedia won’t refund!!! This would be funny if it wasn’t so appalling.
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♥ Maesie & Oban ♥ (@karen_64frost) reported from Ibstock, England@virginmedia Rotten lousy spiteful behaviour. All because I have the freedom of choice as to whom my service provider will be. Virgin, you’ve done a sterling job in holding things up.....childish. Well done. Disgraceful.
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Simon McGuinness (@smcguinness1985) reported from Mountsorrel, England@virginmedia Yes I did. They gave no reference number, but said I could call back if they never called me...nice...but no number or reference. Angelo in your call centre has all details. It was carried out by a third party of your sub contractor.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark R (@remimosescool) reported@virginmedia Hi KT - it looks as though it was the start of December - I had a very long call with someone on the Customer service tram who said it would be shared and reviewed internally -as the package I signed up for and they referenced on the call, had two boxes - plus billing looks wrong
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Steven Adam (@plsteve361) reported@virginmedia I've been trying to buy a new phone and mobile contract as a new mobile customer. (I have broadband and TV from you). Select the phone I want and mobile plan.. Add to basket and every time I get an out of stock message for the mobile plan... What's going on?
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Stacey Conroy (@staceconroy) reported@virginmedia I have your next advert: Years with vm/ntl...20 Amount charge more than new customers...£17 p/m Hours trying cancel...3 Operators spoke to...5 “disconnected🤔”...2 Complaints raised...2 Lied to...lost count #badcustomerservice not any more #FleetwoodMacDayNeeded
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MSumSum (@MaSuSumm) reported@virginmedia I went to the “community forum” and it was absolutely no help. But I don’t know why I expected anything more from virgin media
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Evie Mason (@EvieMxx) reported@virginmedia Live channels are fine I have followed the steps on the above link for three days in a row now... it’s seems like there is an outage as 9pm? If we leave it until later around 30-40mins it then fixes itself but it annoying it happens everyday at the same time
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Bryan Donnelly (@bpd86) reportedDear @virginmedia can you tell me why my internet stops every morning!? Always between 8-10, just randomly stops. Any help would be greatly appreciated.
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Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
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BIASTOCK NINE (@BiastockN) reported@jwheatley1 @virginmedia true, so true. we might be those two parents with two small kids in W3, except we have no internet since 5 January (2 weeks bow). Spent hrs on the phone; now looking for escape route out of Virgin. Absolutely disappointing customer service! We have really awful experience with V
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Andy Patrick (@BittermanAndy) reported@virginmedia Just so you know, I've still not had a response on the forum, so it seems like your suggestion was really bad advice and just another way to get rid of me without actually helping to solve my problem. I will be raising a complaint. Appalling.
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Global citizen, local European (@MNH141) reported@virginmedia considering this is a media company, it is very difficult to actually get in contact with anybody. As usual help pages lead you around in circles. #StayConnected, don’t think so!