Virgin Media Outage Report in Thurcaston, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurcaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurcaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thurcaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Leicester, Coalville, Melton Mowbray and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
Wi-fi | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Coalville |
Internet | |
| Leicester |
Internet | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurcaston, England
Latest outage, problems and issue reports in Thurcaston and nearby locations:
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia that’s the number we were on. 2 hours later we finally have our cool-down period cancelled.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia we had similar issue. they came when we were on holiday, no communication. we rang, were told they were coming yesterday to connect us, they didn’t arrive. told they’re coming today, didn’t arrive. spent 2 hours on the phone cancelling and was hung up on 3 times.
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Nick Fitzsimons
(@NickFitz) reported
from
Leicestershire, England
@PreetBharara @ZellaQuixote Around 2009 or 2010. I had a computer with a modem that could send faxes that was just about working, and I had to get @virginmedia to send an engineer out to fix my landline. The landline broke again a month or two later and hasn’t worked since, though they still bill me for it.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@virginmedia Or you could invite your customers to get in touch when out of contract or you could even tell us what deals are on offer to help us stay. I suspect you don't because you realise that inertia effects are high when it comes to changing broadband packages.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@ndarby90 @virginmedia we got hung up on 3 times trying to cancel. then they tried to sell us more things. can’t even comprehend it
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Manraj
(@Manraj_Virkk) reported
from
Leicestershire, England
@virginmedia why does my wifi keep cutting out every 15 mins for about 2 mins then come back? Not great when I work from home and my meetings cut out midway through…
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Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia Can you please send someone to fix the issue ? Please
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can you help please we’ve just been passed around to 4 different people and they hung up on us.
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Martin Scott
(@mscotty0592) reported
from
Ketteringham, England
@virginmedia Ordered the boxing and it’s not working
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Monik Patel
(@MonikP_97) reported
from
Oadby and Wigston, England
@virginmedia Definitely the worst broadband provider. How are you meant to wfh with no internet ??
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Meghraj
(@im_raj16) reported
from
Leicestershire, England
@virginmedia It’s the same plz help me or plz disconnect the service I give up.
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia currently on the phone and surprise surprise sir give us another 24 hours!! Are you mad! I’m pulling my hair out!!! I’ve never tweeted before but my guess is it’s the only way they’ll pull there finger out!!!
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm having the same issue. For the period of lockdown I could broadly rely on the signal to my home office. The last 2/3 months I haven't and I am constantly having to tether my mobile at my expense. The router hasn't moved and neither has my office. The service has just worsened
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia 5 days no internet, promises of 24 hours it will be running, then told a little maintenance, yesterday at 9:30am we were told in 9 hours you will get a call guaranteed (didn’t happen). All day today no work has got done! Poor internet for years and now none!! WTH!!
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia we are awaiting for you to put the line up to the house but there is a blockage. was told you were coming to fix it yesterday but didn’t. said you’re coming today, no idea when.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@virginmedia can we actually talk to someone that can help rather than pass us on? it’s a joke at this point.
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm looking at the new Sky Stream service that starts on 18th October combined with Three 5G broadband. Both offer rolling 1 month contracts
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High End Chauffeurs of leicester
(@HarjitDosanjh8) reported
from
Thurnby, England
@virginmedia So whilst on the phone you put us through to get a dongle as an emergency and you tried to charge us £39! Wow the cheek of it!
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Omaweng
(@comaweng) reported
I don’t see what the fuss is about. The service from @virginmedia is always terrible. Oh, and their ‘compensation’ will consist of yet another hike in monthly payments.
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Simon Gregory
(@SimonGregory71) reported
@virginmedia Fully understand that in the grand scheme of people not having power etc this is only a minor inconvenience but having said that the amount I pay each month I would expect back up systems are in place to avoid this kind of service disruption. If not please reduce your prices.
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BT
(@briseythorney) reported
@virginmedia past 24 hrs had connection problems with tv. Tivo box and hub 4. Np44 6 postcode. Contact me pse.
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𝓚elly ☆
(@KellyTownley12) reported
What’s wrong with Virgin media network ffs
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MakeMPsOwnUp
(@MakeMPsOwnUp) reported
@VespaPX12570 @virginmedia What it says is thar VirginMedia have no backup system. They should have learned from the incident when Channel 4 lost their subtitling for nearly two week because there was no backup system to switch over to.
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Mike
(@AzureSpark) reported
Pt10 @virginmedia To improve customer service, try getting rid of virtual assistants that keep customers hanging around for hours. And do uphold your "policy" of contacting customers within the allotted times you state or are quoted, whether that is 2hrs or 24hrs.
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Andy Ambrose
(@andy_ambrose59) reported
@virginmedia VM website has got to be one of the worst out there...I want to complain about an issue with my account log in...but all I can complain about is TV/Broadband or Virgin Mobile...a chat service that use a webbot which is less use than a chocolate teapot!!...just dreadful
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Cheryl Munoz
(@munoz_cheryl) reported
@virginmedia how long will it take to resolve these tv/ broadband issues? Why am I paying for this service?
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SW
(@stewart_waddell) reported
@virginmedia can you help me with my phone account please ? I am sick of waiting hours on the phone
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Judith
(@RoodJood) reported
@virginmedia I'm still getting error C233 - assuming it's part of the big outage issue. I seem to have more tv channels than earlier, but to be honest I haven't been checking much as I've just been watching stuff I recorded. Fingers crossed it's all sorted by the morning.