Virgin Media Outage Report in Thurcaston, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurcaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurcaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Thurcaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Leicester, Coalville, Melton Mowbray and Hinckley.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
||
| Loughborough |
Total Blackout | |
| Leicester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurcaston, England
Latest outage, problems and issue reports in Thurcaston and nearby locations:
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Mr Booth
(@tsbooth) reported
from
Hinckley, England
@virginmedia my router is only giving me 5G, why can’t I see 2G? I’ve restarted router, Reset and nothing works! I’ve called Virgin and they tell me there is no call centre available! What am I meant to do? Help please!
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline
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Yv
(@yogi7592) reported
from
Leicestershire, England
@virginmedia it’s sad that you are still using covid as an excuse not to provide any technical help. Done everything your website tells me to but still have a issue with my broadband. How do I speak to someone about it. Not very happy.
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia costumer service is ****!!!
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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Tony Kearins
(@tkearins) reported
from
Tilton, England
@virginmedia my 77yo mother waits 40 mins in a phone queue. Explains the account/billing issue. Person puts her on hold for another 45 mins until she hangs up. And this is acceptable?
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia help @YouTube not working via our tivo box😞
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna help me!!
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna reply to any of my tweets for help!!
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia Nope got rid of virgin Problem solved
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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Linzi Parsons
(@ParsonsLinzi) reported
from
Leicestershire, England
@virginmedia I’ve spent the last 3 hours trying to communicate with someone via text about some charges that are due to virgin not setting a cap on my 11 year old step daughters account as requested! Service is awful
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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Shakeela🥀
(@shakeelaa_a) reported
from
Leicestershire, England
@virginmedia Why is your internet down!!!
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@virginmedia internet has been down for the last half hour, no wifi or wired connection. Is there a problem in the Leicester area?
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JoeRoadMan👀☕⚽️🏴😍
(@davidja90098097) reported
@SAnderson78uk @virginmedia firestick and I player stu been a issue for everyone I think
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Jack
(@Sniper_J_T) reported
@virginmedia Also you wanna know something else funny, we just got contacted by one of your team saying that we were over paying for the speeds we was getting and that we should of been getting a better up/down for our money, so we literally got scammed by you lol.
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Kevin Phillips Bong
(@kevinphillipsbo) reported
@virginmedia "This year, next year, sometime, never" - I paraphrase slightly. It's still never left their Livingston depot, despite arriving there before 9:30am on Monday. A VM engineer is coming on Friday, unless a miracle happens and Yodel actually deliver before then.
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ester83
(@Ester_Laura83) reported
@virginmedia @virginmedia I've now spent several hours on hold trying to get some help with my internet then TV issues, it is incredibly hard for me to manage but even more so when I finally get through and the answer is always 'sorry there is nothing I can do, you will have to call again.
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ester83
(@Ester_Laura83) reported
@virginmedia Your service check link says the area issue is cleared, so phoned again. Customer service says it’s not cleared and there’s no way I can find that out tomorrow without having to wait on hold again. The mixed messages are really difficult and really stressful.
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Daniel Gould
(@Gouldy4) reported
@virginmedia Says its fixed but my Internet is not working...
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S
(@sandeeppurba) reported
@virginmedia 4 days are left after one of your agents acknowledged the message which was an agreement for 7 days Resolution. Can I get an update on the manager request and if anything has been done about my complaint?
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LostBoysMadeIt
(@LostBoysMadeIt_) reported
@virginmedia why has the broadband been down all day in SE28! This is terrible and unacceptable service
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GJM
(@zombie_apoc1) reported
@virginmedia Today I was told by the agent to just wait. I explained multiple times I’ve been waiting since April but she advised I just had to wait. No estimated date to wait until. I jokingly asked what month or year. She did laugh but couldn’t help any further.
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ej
(@dobby555) reported
@virginmedia appalling corrupt service yet again! Student signed up for 18 month contract (all you would give) saying she could take it with her. Can’t as not in service area. Charge 130 to disconnect. Criminals!