Virgin Media Outage Report in Thurcaston, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thurcaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thurcaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Thurcaston, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Loughborough and Hinckley.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Wi-fi | |
| Loughborough |
Internet | |
| Hinckley |
TV | |
| Leicester |
TV | |
| Loughborough |
Internet | |
| Leicester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thurcaston, England
Latest outage, problems and issue reports in Thurcaston and nearby locations:
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Linzi Parsons
(@ParsonsLinzi) reported
from
Leicestershire, England
@virginmedia I’ve spent the last 3 hours trying to communicate with someone via text about some charges that are due to virgin not setting a cap on my 11 year old step daughters account as requested! Service is awful
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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Tony Kearins
(@tkearins) reported
from
Tilton, England
@virginmedia my 77yo mother waits 40 mins in a phone queue. Explains the account/billing issue. Person puts her on hold for another 45 mins until she hangs up. And this is acceptable?
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna reply to any of my tweets for help!!
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia help @YouTube not working via our tivo box😞
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia costumer service is ****!!!
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@virginmedia internet has been down for the last half hour, no wifi or wired connection. Is there a problem in the Leicester area?
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna help me!!
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@virginmedia @VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Amar Chauhan
(@BeeDesigned) reported
from
Glenfield, England
@virginmedia @VirginMediaNews looks like ur internet is down. Can someone turn it off and back on please. Thank you
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline
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Mr Booth
(@tsbooth) reported
from
Hinckley, England
@virginmedia my router is only giving me 5G, why can’t I see 2G? I’ve restarted router, Reset and nothing works! I’ve called Virgin and they tell me there is no call centre available! What am I meant to do? Help please!
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Shakeela🥀
(@shakeelaa_a) reported
from
Leicestershire, England
@virginmedia Why is your internet down!!!
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Ollie
(@ollieg21296) reported
from
Ketteringham, England
@virginmedia Hi guys. just got off the phone with someone in your Swansea call centre, can you tell me their name? As they called to call back tomorrow and ask for them & they’d help my query.
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Joshua Swatman
(@JoshSwatz) reported
from
Leicestershire, England
@virginmedia Everything you've shown me has already been done on many occasions having numerous problems with service for the past 2 years I appreciate you trying to help. There always seems to be something.
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia Nope got rid of virgin Problem solved
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georgia clarke
(@geiiclarke) reported
from
Kirby Muxloe, England
@VMSolutions_ I have been on hold to your virgin media customer service for 45 minutes for the advisor to hang up whilst I was getting permission from the account holder for me to deal with their account
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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VlcDLC
(@VlcDlc) reported
@virginmedia Could you get someone to contact me to resolve my issue? I would happily DM you contact details.
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Marie Hall
(@Marie_L_Hall) reported
@virginmedia Anyway. That evening it didn’t. Sat on phone to you guys for ages. Told software stuck between transition but new remotes would help. Once remotes received I could go onto apps and download 360 thing. Remotes have come. Error messages the same. Cannot get on to anything in apps
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Jake Turner
(@JRTurnerPhoto) reported
@virginmedia It’s not working again today ...
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david
(@DavidGe61980306) reported
@virginmedia Been speaking to many different people and disappointingly get many different answers to the problem!!
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Smiling Cow UK
(@Cow59067101) reported
@virginmedia So, expanding on the problem what basically is happening. The internet works properly when something like my ps4 is connected to the router but all the devices usingthe internet the wifi doesn’t work especially my pc where it says it’s connected but it just says No internet found
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Gary
(@Coley__76) reported
@virginmedia Yes I called the team and asked for the complaint to be reopened I am expecting a call back but not had one yet. In that call I said I’m looking to see if there is a pattern to the dropouts, as I believe this might help with the diagnostics.
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tim barker
(@tjbarker72) reported
@virginmedia yes everyday! called again for 30 mins testing. All ok I am told again. wifi still failing. everyday we go through the same routine. Nothing changes. Useless. Have complained online. get an email saying someone will get back to me. Never do. Useless
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Roy Kyffin
(@RoyKyffin) reported
@virginmedia Your 4g service has now dropped to H+ this morning in Birmingham 8
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Matt
(@xlphos) reported
@virginmedia twice the speed at a lower cost than my current package? like any new customer can get?
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-ACE-
(@Christi60825493) reported
@virginmedia I've done it before same with any other recommendation you give your service is ****