Virgin Media Outage Report in West Hallam, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Hallam, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Hallam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near West Hallam, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Mansfield, Sutton in Ashfield, Ilkeston, Kirkby in Ashfield, Alfreton and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Total Blackout | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Hallam, England
Latest outage, problems and issue reports in West Hallam and nearby locations:
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia No they were both rude and put the phone down .
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia was thinking of changing broadband provider today. Well thanks to the poor customer service today you made my mind up . Twice your assistants hung up on me . Hello @VodafoneUK
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia had hoped the broken broadband in #Wilford would have been fixed overnight - but no still none and no update from you on progress to a fix #fail
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Service now restored - thank you. What is your plan to ensure we do not again lose service when #NFFC are playing next weekend ?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Matt H
(@forestmatth79) reported
from
Wilford, England
@virginmedia down again in NG11 no compensation for the last time can’t get through on the phones to speak to anyone. Not good enough
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Dr Alex Stavrinides
(@Dr_Stav) reported
from
West Bridgford, England
Customer Services via @WhatsApp is just appalling. Looking at you @virginmedia. Feels like I've wasted hours trying to sort out a contract, one bot message at a time.
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DaveInNotts 🇬🇧+🇺🇦
(@davidjamesdj) reported
from
Rainworth, England
@Spikebmth @takeitev @myenergiuk One of the good things about a Zappi is it’s screen, which means it can be operated with out internet or WiFi, which can be useful in a emergency, especially if your on Virgin Media ?
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Again we have no broadband and just a vague it will be fixed by 22:00 #Wilford. Why do you not supply incident reference to your customers ?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia 40 mins on and no update - are your staff actively working on restoring service ?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Yeah that’s what I don’t last night for an hour - and an engineer was booked for this afternoon - who never showed!!
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia To seem to pick live football for your outages - is this a coincidence ? As you understand by frustration - what are you doing to reduce the frequency of loss of service ?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia Because you never supply any detail - how do we know this? You need to be more transparent with your customers to give us confidence
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Steve B
(@SteveB2Notts) reported
from
Clifton, England
@virginmedia @Virgin Fix PPV Boxing now !
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andrew💫
(@PantherAS90) reported
from
Clifton, England
@virginmedia @rosentweets I’ve also been trying to change my package and the links are dead. Tried to ring to no avail! Awful service
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Big Gas
(@BigGasson44) reported
from
Awsworth, England
@virginmedia Well it doesn't work and my 8 kids are off school and can't even use their phones let alone their xboxs
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Jonathan SC ن Esq.
(@jonathansc) reported
from
West Bridgford, England
@virginmedia Good to know you technicians are aware - less good not to know whether they are actually doing anything to fix this
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Knell
(@RobKnell1) reported
I'm on an online chat trying to cancel my virgin media sub. Pray for me.
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Demon ©
(@DemonTraitor) reported
@richardbaildon @virginmedia Yeah the chat thing is terrible. You wait hours for a response. I'm going to cancel my TV and just keep the broadband.
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Stephen Hunter
(@1parmenion12) reported
Spent an hour on Monday cancelling Virgin Media following their price hike. Just received an email from them thanking me for staying and amending my package. This really takes customer retention efforts to new depths. Avoid.
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MMA Clown
(@MMAClowner) reported
@virginmedia why would you not notify your customers directly if you're doing works that will affect service? Had to wait until the wifi cuts out to find a little note on your website saying "We’ll be working in your area soon, and this might interrupt your service". **** service
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Jane Farrar
(@jmlfarrar) reported
@virginmedia Gloucester highways are in contact with Virgin Media now apparently and they seem to be saying #virginmedia will have chosen where the box should go exactly, not the council. #gloshighways are very slow coming back to me about it so I’m not sure what’s going on!
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Steady Jay
(@CardiffSoul) reported
@tomas_brew00 @virginmedia Finally an update on the online outage checker acknowl the fault. "Our engineers are carrying out some checks to investigate issues in this area. While we do this, you might have some trouble with your calls, texts and data, sorry. We will update you by Thursday 2nd March 2023".
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Lee Saunders
(@lee_saunders007) reported
@saunders_21 @virginmedia Just have the WiFi and cancel everything else, use fire stick
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Neil
(@ResistWef) reported
@TonightVMTV Virgin media operating strategy - support the nefarious agendas that cause the upheaval, then focus on microcosms of the results of said agendas to feign impartiality. At virgin, it's always pantomime season 🤡
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Paul Bunyan
(@Mr_P_Bunyan1982) reported
@virginmedia are there issues AGAIN in the NE12 area? Internet was off on Tuesday night and I’ve just tried to log into work this morning and can’t get on.
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Tom Clay
(@tom_clay) reported
@virginmedia wifi down for me in s13, will it be back up and running tonight or shall I go to bed?