Virgin Media Outage Report in West Hallam, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Hallam, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Hallam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near West Hallam, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Derby, Ilkeston, Long Eaton, Sutton in Ashfield, Burton upon Trent, Castle Donington, Kirkby in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
TV | |
| Mansfield |
TV | |
| Derby |
TV | |
| Nottingham |
Internet | |
| Nottingham |
Phone | |
| Mansfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Hallam, England
Latest outage, problems and issue reports in West Hallam and nearby locations:
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@virginmedia ...and we’re down again! An issue with broadband somewhere in my area.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
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Paul
(@teaguestar) reported
from
Clifton, England
@virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage
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Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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derek
(@monthehoops33) reported
@virginmedia i must say your whats app service is piss poor and agents arses, no offering any where near a decent deal to loyal customers to stay and cause you dont accept their offer the leave the chat and dont say anything thank god we have sky coming in on 15th
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CSimpson
(@C_Simpson_92) reported
Is there any customer service department worse than @VirginMedia?
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Benedict XXV
(@BenLamedica) reported
@virginmedia Spiking daily, been hung up on through customer phone service 30+ times over 2 years, had 2 technicians appointed to our house who both dropped contact and stopped responding to texts after telling us there is a problem. Utilisation issue in my area, jitter is messed up.
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𝕯𝖆𝖓 𝕿𝖍𝖊 𝕭𝖆𝖗𝖒𝖕𝖔𝖙 🇬🇧
(@woodborobarmpot) reported
@LTFC_Col77 @martinkelner @virginmedia For a company that provides email services, they also make it almost impossible to find any addresses to send an email regarding their service!
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Jacquie
(@kickinmama) reported
@virginmedia I've been trying since 7th January. Finally get through after another 45 minute wait call handler tells me they will have to call me back in 10 minutes... that was yesterday at 1.45pm... maybe Ofcom can help.
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Bally Singh
(@putasinghonit) reported
The way @virginmedia are quick to take money, but never want to answer their phones. Their customer service is on par with the quality of internet — non existent!
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b
(@bradjt) reported
@virginmedia not able to verify my Virgin TV Go login email, redirects me to a page thats no longer available so simply cant login to use it
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b
(@bradjt) reported
@virginmedia I can't login to it without verifying the email I chose for my username, it redirects me repeatedly to a page that no longer exists thus making me unable to verify
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diane taylor
(@dianereece1) reported
@tecnomobilegame @virginmedia Same here been trying to ger through all week only to be on hold for an hour. Terrible service
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suz 🏴
(@suzannnne_x) reported
@virginmedia been trying to cancel my account for 4 days without having to pay a fee as advised in your price hike email, 10 collective hold hours on calls, 3 days of waiting in a WhatsApp queue and not even an option for web chat? I just want to cancel!