Virgin Media Outage Report in West Hallam, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Hallam, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Hallam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Hallam, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Derby, Kirkby in Ashfield, Burton upon Trent, Alfreton, Sutton in Ashfield and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
||
| Mansfield |
TV | |
| Nottingham |
Phone | |
| Mansfield |
Internet | |
| Nottingham |
||
| Derby |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Hallam, England
Latest outage, problems and issue reports in West Hallam and nearby locations:
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DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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Gordon Foster
(@rainworthgord) reported
from
Rainworth, England
@virginmedia @_MMaritima Not everyone understands about running a wired speed test, whatever that is. Why can you not just make an appointment with Lizzie for a home call so her problem can be sorted out on the spot? After all, free call out is one of your strong selling points. She doesn’t need hassle.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia how do I report a problem with our wifi and tivo box
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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Matt Triggs
(@mjtriggs) reported
from
West Bridgford, England
@virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?
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Sushrut
(@Sushrutuk) reported
from
West Bridgford, England
@virginmedia - is there a red button issue on sky sports?
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Rob Holland ⚽️🏐
(@robhollanduk) reported
from
West Bridgford, England
Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Miss_Deacon🌹
(@Miss_Deacon9l) reported
@virginmedia Internet goes down for everything! and isn't always resolved after a reboot. We have had the internet go down at least once per day for the last week now.
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Steven Lloyd
(@SteeLlooyd) reported
@virginmedia Are you aware on any issues surrounding using the Skybet app or on safari when not on Wifi? I’ve changed preferences but can’t see anything else
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Iona 👷🏻♀️
(@ionasurveyor) reported
@virginmedia Eventually, advised to go to the regulator as you can’t address my complaint properly and you fail to see what the issue is after a year of errors and poor service
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dave Sanderson
(@WolfMan53023656) reported
@virginmedia Well who in their right mind would pay 89 instead of 63 for exactly the same deal. Absolute madness..I was warned about this but decided it woukdnt make business sense to take on a customer just to loose them after 12 month..seems your stats are based on new customers primarily
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Miss_Deacon🌹
(@Miss_Deacon9l) reported
@omarsdin @virginmedia I literally heard you both say this and then saw my internet went down and was like "nope its me" XD
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Jo Everitt
(@jo_everitt) reported
@virginmedia 6 weeks to resolve pixelating channels problem and broadband outage? Engineers blaming each other. Customer service following a script not common sense Customer experience horrendous - Shambles is an understatement and this is with an open complaint number!
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Avril Jones LRPS 📷🌹🚴♀️🐕🇪🇺
(@AvrilJonesPhoto) reported
@virginmedia VM is one thing only: a machine for fleecing people for outrageous sums of money while failing to provide the advertised service. 200Mbps? Don’t make me laugh! We never, ever get anywhere near that. And TV? Read on.
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Liam Jamie Taylor
(@LiamJamieTaylor) reported
@virginmedia My issue is the frequency of the issues. My Internet shouldnt go down every day, but it does. Why am I paying for a service that goes down every single day without fail?
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Pratik Bharadwaj
(@pratikbharadwaj) reported
@virginmedia All been tried and checked. The service status is not reflection of actual issue in my area. Neighbour too facing outage. Been booked for a virtual tech in 4hrs, I am unsure what that will do but twist few wires, turn switches on/off. Pls can a real eng check on the grnd issue.
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Nik
(@omarsdin) reported
@virginmedia I think KT is working with her since they replied to her already but @Miss_Deacon9l is her if double the help is gonna get it fixed quicker and permanently ;)