Virgin Media Outage Report in West Hallam, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Hallam, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Hallam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near West Hallam, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Derby, Ilkeston, Long Eaton, Sutton in Ashfield, Burton upon Trent, Castle Donington, Kirkby in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
||
| Mansfield |
Wi-fi | |
| Nottingham |
Total Blackout | |
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Hallam, England
Latest outage, problems and issue reports in West Hallam and nearby locations:
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John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
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DaveInNotts 🇬🇧+🇺🇦
(@davidjamesdj) reported
from
Rainworth, England
@Spikebmth @takeitev @myenergiuk One of the good things about a Zappi is it’s screen, which means it can be operated with out internet or WiFi, which can be useful in a emergency, especially if your on Virgin Media ?
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Rob Holland ⚽️🏐
(@robhollanduk) reported
from
West Bridgford, England
Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia was thinking of changing broadband provider today. Well thanks to the poor customer service today you made my mind up . Twice your assistants hung up on me . Hello @VodafoneUK
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia had hoped the broken broadband in #Wilford would have been fixed overnight - but no still none and no update from you on progress to a fix #fail
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Tony P
(@WorTony) reported
from
Selston, England
Hey @virginmedia I’m really loving the customer service - called 2 weeks ago to report a broken remote - I was told a new one would be on the way. I’m still waiting. I called yesterday and was told the email address I was giving and have had registered for 15-20 years was wrong
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Kate J
(@katej1984) reported
from
Sandiacre, England
@virginmedia any chance you could hire call centre staff that don’t hang up the phone after 3 seconds in an attempt to bring their AHT down?
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Wilford, England
@virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail
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B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Chris hesketh
(@cwis75) reported
from
Clifton, England
@virginmedia No they were both rude and put the phone down .
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia how do I report a problem with our wifi and tivo box
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Gordon Foster
(@rainworthgord) reported
from
Rainworth, England
@virginmedia @_MMaritima Not everyone understands about running a wired speed test, whatever that is. Why can you not just make an appointment with Lizzie for a home call so her problem can be sorted out on the spot? After all, free call out is one of your strong selling points. She doesn’t need hassle.
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Ian Siara
(@IPSiara) reported
from
Beeston, England
@virginmedia can you explain how your customer services line was working up until the point I told you I wanted to leave, and since then you've cut me off 3 times in a row?
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Matt Triggs
(@mjtriggs) reported
from
West Bridgford, England
@virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Steve B
(@SteveB2Notts) reported
from
Clifton, England
@virginmedia @Virgin Fix PPV Boxing now !
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jon
(@ronniemould) reported
@virginmedia Yes it was a known issue but you didn’t admit it, the recorded massage was changed twice a day to say it would be fixed by 3pm then 9am the next day when people that had spent 2 hours on the phone to speak to an actual person had been told it would be down all week
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Scott Evans
(@dotsta06) reported
@virginmedia It says it all the time that there is no issues in the area which i find hard to believe as the internet is terrible at times. I have wifi boosters to which cut out also ideally need an engineer to sort these issues out.
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Ben Fisher
(@BenFish47097737) reported
@virginmedia The issue wasn’t with my connection, it was with your service for the pay per view fight, which meant I missed every fight other than the main event. How do I apply for a refund?
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Adam Wilkinson
(@21AdamWilkinson) reported
@virginmedia It's back on now but it's constantly going off lately I have family who also have the same issues it's beyond a jok and when you ring up all you get told is everything's okay there end
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DevGeek
(@Developer_Geek) reported
@virginmedia I was not a subscriber to the event last night but often have similar issues with other channels/tv shows/recordings. Is it worth calling customer service to try and get this issue resolved?
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Raymondobiff
(@raymondobiff) reported
Are @virginmedia to address the issue of last nights box office boxing and the problem with the picture that affected most of last nights boxing!? I pay for every major fight and what I got yestday was unacceptable, us fans deserve a refund , whats being done about it !?
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tina
(@bubbles141) reported
@virginmedia This has been going on for months, WiFi constantly dropping in and out, very slow speeds, please could I have this fixed
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Victoria Carrabin
(@VAcarrabin) reported
@virginmedia So @virginmedia your text service has failed to connect me with an operator. Spoke to the bot 3 times and been in a queue since Weds. #angry #virginmediasucks
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Tina Cunliffe
(@CunliffeTina) reported
@virginmedia It take me to service check. Which always comes up as no problems
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LAllen
(@leegarryallen) reported
@virginmedia Hope you apologise to your significant other better than that. My point is the first half of your tweet is making claims that the problem wasn't as bad as it was. The issue persisted most of the night. Adding "we apologise" on end isn't an apology really is it.