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Virgin Media

Virgin Media Outage Report in West Hallam, Derbyshire, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in West Hallam, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Hallam, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 55% Internet (55%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near West Hallam, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham, Mansfield, Alfreton, and Burton upon Trent.

CityProblem TypeReport Time
Ilkeston Internet 3 hours ago
Derby Internet 5 hours ago
Nottingham Internet 4 days ago
Mansfield Total Blackout 5 days ago
Mansfield Wi-fi 5 days ago
Ilkeston Internet 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near West Hallam, England

Latest outage, problems and issue reports in West Hallam and nearby locations:

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each

  • danielpalfi
    Daniel Palfi (@danielpalfi) reported from Annesley, England

    @virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET

  • DaveMaran
    Dave Maran (@DaveMaran) reported from Brinsley, England

    @virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.

  • AnIndividualist
    TheRealCraig (@AnIndividualist) reported from Annesley, England

    Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx

  • XStatikPulse
    Itza Secret (@XStatikPulse) reported from Castle Donington, England

    @virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.

  • rlswilliams
    Richard Williams (@rlswilliams) reported from Eastwood, England

    Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔

  • XStatikPulse
    Itza Secret (@XStatikPulse) reported from Castle Donington, England

    @virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!

  • marksimms3
    Mark Simms (@marksimms3) reported from Selston, England

    @bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..

  • XStatikPulse
    Itza Secret (@XStatikPulse) reported from Castle Donington, England

    @virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)

  • tizzy_woo
    Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia That's the installations team, and they put me on hold again. Please give me an email address so I can put my notice in writing. It's pretty terrible that to cancel my contract I have to do a twitter conversation with you because I can't get through on the phone!

  • dibr150201
    Diana Brown (@dibr150201) reported from Ravenshead, England

    @virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.

  • hatch_rebecca
    Rebecca Hatch (@hatch_rebecca) reported from Ruddington, England

    @virginmedia very disappointed in your customer service, unhelpful, defensive and unbothered is best way to describe it. Was on fence about leaving but this has pushed a decision. Always had great things to say about virgin so this is definitely a let down

  • rokagainstass
    Tom Prince (@rokagainstass) reported from Castle Donington, England

    @virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin

  • jonrileynffc
    Jon (@jonrileynffc) reported from Selston, England

    @virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕

  • rlswilliams
    Richard Williams (@rlswilliams) reported from Eastwood, England

    .@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔

  • PhilRobottom
    Phillip Robottom (@PhilRobottom) reported from Blidworth, England

    @virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!

  • dibr150201
    Diana Brown (@dibr150201) reported from Ravenshead, England

    @McGiff @virginmedia And me. Internet down for three days and can’t get through. This happened a few weeks ago and I found the complaints 08000521474 I think 08436580676 is switch board. It worked then. Trying again tomorrow. I am a big fan carol.

  • jonrileynffc
    Jon (@jonrileynffc) reported from Selston, England

    @virginmedia No faults. Other channels fine. Just sky sports quality is terrible

  • tizzy_woo
    Allison Briers (@tizzy_woo) reported from Stapleford, England

    @virginmedia No, the operator confirmed my only option was to cancel as he couldn't reduce the price, so I asked him to formally cancel my contract, he put me on hold and never came back! After 45 minutes I hung up. Thanks for replying btw 😊

  • schluppeck
    Denis Schluppeck (@schluppeck) reported from West Bridgford, England

    @virginmedia - you need to up your game! my experience today: terrible customer service and head-in-the-sand about some real issues affecting several 🏘 along the road (area ref 30). I really doubt the 99.96% uptime and 200Mbps* (*conditions apply) is even close to real world.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WilliamNair
    William Nair (@WilliamNair) reported

    @virginmedia They said someone called them to close and disconnect the account but we never called to close.

  • RebeccaJMellor
    Rebecca Mellor (@RebeccaJMellor) reported

    @virginmedia We wanted to send some details from the chat - the main issues.

  • WilliamNair
    William Nair (@WilliamNair) reported

    @virginmedia We want to talk to someone who is your manager or boss in UK as your phillipines customer service harassed us a lot since two days. They are not giving us any UK phone number.

  • WilliamNair
    William Nair (@WilliamNair) reported

    @virginmedia After installation now no one is helping to resolve any problem and forcing us to pay again for new installation and setup and new equipment

  • BSMTSPACE
    BSMT Space (@BSMTSPACE) reported

    @virginmedia A whole year later and still no help, now people are physically able to pull out the wires which will affect the Internet service. Virgin doesn’t seem to care.

  • johnpaulpope93
    John Parkes (@johnpaulpope93) reported

    @virginmedia Probably give me the two calls back I've been waiting for since 17.35 yesterday and 9.45 this morn when I had the phone down on me

  • damonblade1
    Damon Rees-Oxley (@damonblade1) reported

    @virginmedia Ill cancel my direct debit until someone talks to me

  • super_buff
    The Super History Buff (@super_buff) reported

    @virginmedia Does VirginMedia not like old people? It no longer uses analogue phone line, but there's a problem: when maintenance is being done a careline plugged in will keep beeping & warning that the line isn't working. For anyone bed bound this is a nightmare. I'm moving mum to BT!

  • Zentori5
    Zentori (@Zentori5) reported

    @virginmedia why are you like the worst internet provider

  • WilliamNair
    William Nair (@WilliamNair) reported

    @virginmedia It is a big shame for Virgin as a company and how corrupt their customer call centres are