Virgin Media Outage Report in Ratby, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ratby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ratby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ratby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Loughborough, Leicester, Bedworth, Nuneaton and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Loughborough |
Internet | |
| Loughborough |
TV | |
| Leicester |
Internet | |
| Leicester |
Internet | |
| Leicester |
||
| Loughborough |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ratby, England
Latest outage, problems and issue reports in Ratby and nearby locations:
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia The usual, turn off and turn on again. No solution to the phone line not working though
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stephenGvaughan
(@GvaughanStephen) reported
from
Bulkington, England
Garbage service from @virginmedia Trying to watch Virgin anywhere on my iPhone, tried 3 different browsers, all unsupported!!! Virgin nowhere would be a better description
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia This is exactly the crap I had to go through. It's a stupid dance designed to extract more money from people. It's crazy you need to phone and ask for the price offered on the website, they say no, you cancel, then a few days later they offer it..
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia I’ve tried but can never get through on the phone. Done a few web chats though
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!
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Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless
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Deborah Davidson 🕷
(@Deborahbham) reported
from
Leicestershire, England
1. @richardbranson cannot tell you how incensed I am at the poor service I have had since signing up to @virginmedia - no one can help me sort out getting a good and consistent internet signal across the whole house (which @bt_uk could) - amazed how the new technology is worse.
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
So now I am on the phone to the help line and the waiting starts and as usual virgin media fail again
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Kieran Lake
(@itslakeyyy) reported
from
Leicestershire, England
@virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia You never know they might offer you the new customer discount if you stay for another year... Yes they've wasted my time too
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.
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Paul Roberts
(@corfu1957) reported
from
Leicestershire, England
50 mins talking to an engineer who then couldn't connect the new box and now have to have an engineer come out to sort it @virginmedia you need to get your customer service sorted
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bae △△△
(@JuiceeBerry) reported
@virginmedia Yes, I’ve been trying to cancel, I’m out of contract now and the price has doubled. It should not take this long, nor this much effort to resolve. The whatsapp service is described as an easy way to get in touch, it is most definitely not. I’ve had to resend my info so many times
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Pauline Symmons
(@SymmonsPauline) reported
@virginmedia I want to cancel my father’s Virgin Media account and after explaining to someone why I was told that someone else would have to speak to me and they would phone me back.
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dangerfield macdougal
(@p2435) reported
@virginmedia I’ve had no real updates in the 3 days. Just est. fixed times, when I call up to chase. I signed up to text updates. Have not had a single piece of info sent to me. And no email communication. Whoever runs your customer service team needs to go on a training course
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Kate
(@KateBoarman) reported
@virginmedia I have a question about o2 migration as I am a broadband and mobile customer. I have read that when migrated to o2 I would get volt benefits including wifi boosters is this correct?!?
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Ross Wood
(@iamr0sc0) reported
@virginmedia What are we to expect in the meantime? We’ve had no connection at all since Saturday. The 21st is over a week away… Last we heard the fix was today
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Gordon McIntyre
(@GM_278) reported
@virginmedia The original complaint was about arbitrary price increases outside of the frankly ridiculous inflation based increase. Second complaint was about VM not processing my request to close the account and the subsequent charging for a service I did not believe I had. GM
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Lorna Lexxi
(@lornatom90) reported
@virginmedia wow... u really need to sort out your customer service reps!!! Getting beyond a joke now.. im civil....until i get pushed too far!! No excuses for being rude to your customers!!!.... 😡😡😡
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lynda
(@lynda17438565) reported
@virginmedia had a letter saying increase of £15. Have a problem with our tv but can’t speak to anyone and they want extra money for a terrible service don’t think so
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Danyal Akinyede
(@DaksBled) reported
@virginmedia you’ve delayed my installation since moving by over a month and nobody in the team has been able to tell me why. Someone fix it. And also I need alternative internet access for this period of time
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Ashley Farrell (fazza110)
(@ashfazza) reported
@GingerViking18 I ****** off bt and went with virgin media Had no issues since