Virgin Media Outage Report in Atherstone, Warwickshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Atherstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Atherstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Atherstone, Warwickshire, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Solihull, Nuneaton, Hinckley, Sutton Coldfield, Tamworth, Coalville, Bedworth and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
TV | |
| Coventry |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Atherstone, England
Latest outage, problems and issue reports in Atherstone and nearby locations:
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baggy
(@_baggyaaron) reported
from
Birmingham, England
@virginmedia fuming. Just been in his for half hour for someone to end the call as soon as they pick up. Awful service
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Kirsty Rudd
(@KirstR92) reported
from
Nuneaton, England
@virginmedia can someone call me so I can cancel my contract as my bill has gone up from £63 to £79 - it’s ridiculous
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Mat 🏳️🌈
(@EgglestonMathew) reported
from
Birmingham, England
@virginmedia It’s been an issue since we had it installed . Had 3 engineers visit. Never works at full speed
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Lady Gemma
(@BrummieGem) reported
from
Solihull, England
@virginmedia need to change their hold music - I’ve just listened to the same song 3 times!!! 😤 I’m sure they just want me to put the phone down!!! 🙉
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David Wright
(@Mr_PaintPots) reported
from
Solihull, England
@virginmedia As you can imagine, this has been discussed with many of your team, at length, with no resolution. The response is shambolic. Virgin is seemingly incapable of providing any service whatsoever in our case. Disappointing doesn't cover it, shockingly inept is a start.
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carl morgan
(@carl_morgan3) reported
from
Solihull, England
@virginmedia is there an issue with services in the B90 area. Cheers
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Matt Smith
(@MattyladKRO) reported
from
Birmingham, England
@virginmedia If they ring again I will cancel
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Mike Donovan
(@bsamikey) reported
from
Solihull, England
@virginmedia for the second time this evening your broadband has dropped out, yet according to the app there is no issue in my area. This is happening far too frequently. You have previously provided me with insufficient means of making a formal complaint. I'd like it now please
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Broken again this morning after being ok eventually yesterday - managed to get through on the phones as it's still early - they are now checking and its been escalated and an engineer booked for Monday - progress of sorts!
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
Does anybody actually work at @virginmedia Customer Services! Have been on hold for over 20 mins on phone and is the second time I’ve had to call, no response on messaging either! Can anyone from @virginmedia assist before I raise this further with CEO @TomMockridgeVM
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Sasha Swapp
(@2108blondie) reported
from
Birmingham, England
@virginmedia Used to work for the company know all about rebooting after a fix. Just done *** and TiVo box again whilst still waiting for someone to answer the phone and it still doesn’t work. Absolutely shocking
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Leanne
(@hiltonleanne79) reported
from
Birmingham, England
@virginmedia I’m sure you’re really sorry...sorted now without any help from yourselves. I do hope your CEO is aware of how shockingly abysmal your customer service is and I speak from experience.
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia I’ll try texting. I only have 1 bar of signal
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✨ Hannah ✨
(@bevvyxo_) reported
from
Solihull, England
Spent 45 mins on the phone to @virginmedia to agree a new contract. I didn’t receive the confirmation email as agreed so rang up to check only to be hold there was no record of it and they couldn’t honour it. 10/10 customer service there 🙄
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@Matey30 @virginmedia Nothing less than I’ve come to expect from them. Service has been so bad which is why we’ve left their tv service. Had to keep the broadband for now due to limitations of other local providers. Now watching freeview…
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🐺Wolfish
(@unit_1974) reported
from
Birmingham, England
@virginmedia Bit pointless now. As are you customer service team whenever I call, which is half the reason we cancelled! 😠
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Ash Corbett-Collins
(@corbettcollins) reported
from
Birmingham, England
@gaz112 @virginmedia That'll be the same @virginmedia that sends passwords out by post, complete with other sign in information. They're pretty much a joke at this point.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia I appreciate your reply and I've done everything - its says no issues in the area but it said that yesterday and there was - I've had wrong service text come thru and all sorts- it's just not good enough
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@SkyUK Just like to say compared to @virginmedia and @bt_uk your customer service is absolutely SHITE!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anth Young
(@AnthYoung83) reported
@Muffit69 @virginmedia Hey, I bought a tp link router off amazon for £60. Fixed the issue straight away, took my complaint to the CEO everything, nothing they could do. Yet, putting the hub into modem mode and using a 3rd party router is giving me 350meg in every room wireless with no lag or drops.
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S
(@Shel672) reported
@MartinSLewis VIRGINMEDIA ARE REFUSING TO CANCEL OUR CONTRACT & ARE TRYING TO AVOID BEING CONTACTED. I HAVE MADE NUMEROUS PHONECALLS, WRITTEN EMAILS, FILLED OUT INTERNAL WEB COMPLAINT FORMS, CONTACTED THEM BY WATSAPP, TYPED LETTERS SENT BY POST & INSTAGRAM MESSAGING. PLEASE HELP
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lee-yon-ar-dow
(@felhaunter) reported
**** YOU @virginmedia I HATE YOU STOP TURNING OFF MY ******* INTERNET
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☆ ⓑⓔⓝ®™ ☆
(@ben_jamin_86) reported
Virgin media engineer turns up, looks at the problem left to right scratches head then scratches *****, looks confused doesn't no what he's doing, when all is lost just replaced my hub, paying for 500meg but getting 280 max on 5ghz 70meg 2ghz #virginmedia
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🐚
(@eldritchterror8) reported
@virginmedia Thanks but High volume calls not enough staff employed to deal with questions. No one wants to hang fire for 30minutes. I’ve called so many times
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atif 🖖🏽
(@atiffff) reported
@virginmedia fix ur internet you walladsl
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mycombs
(@mikeholmes147) reported
@virginmedia well done.After 3 months of my internet going down EVERY DAY, your **** service worked for 9 days (new PB👏👏). Now it’s off AGAIN. TV & broadband this time. You’re clearly incapable of being an internet provider. Perhaps you should pack in and open a lemonade stand
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Kirsty Marks
(@ImKirstyMarks) reported
@virginmedia what a rip off! Forcing a customer of 12 years to pay an extra £20 for an already extortionate service… @SkyUK looks like you’re getting a new customer
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Trev Howarth
(@TrevHowarth) reported
@virginmedia After a 20 minute wait a talented human being sorted it. And that’s what’s needed on customer help lines, but faster. Virgin Media (in this case - but not alone in its resistance to engaging in customer conversation) shouldn’t keep people waiting 20-30 mins. It’s poor service.
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Hannah Hutch
(@InfoHannahHutch) reported
Hi @LutzSchueler please can you help? Our entire neighborhood has no #wifi and @virginmedia are ignoring anyone who calls in. We have had no WiFi for over 5 days now and i'm told this may not be resolved for another two weeks. Please send some dongles out!