Virgin Media

Virgin Media Outage Report in Hilton, Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hilton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hilton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hilton, Derbyshire, England 08/06/2025 09:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hilton, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Derby, Ripley, Burton upon Trent, Swadlincote, Belper and Coalville.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Internet
United KingdomDerby TV
United KingdomDerby Wi-fi
United KingdomDerby Wi-fi
United KingdomDerby Wi-fi
United KingdomRipley Phone

Community Discussion

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Virgin Media Issues Reports Near Hilton, England

Latest outage, problems and issue reports in Hilton and nearby locations:

  • haasty_kawa haasty kawa (@haasty_kawa) reported from Derby, England

    @virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET

  • Andyoram25 Andy Oram (@Andyoram25) reported from Ashby-de-la-Zouch, England

    Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia You don't have internet access yet you are on twitter? Can you not get someone to ring me. I am stuck on hold, 16 minutes now, waiting to resolve your issue!

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown

  • horseracingmama whatsitallabout!! (@horseracingmama) reported from Burton upon Trent, England

    @virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!

  • HistoricCatLady Rebecca Ward (@HistoricCatLady) reported from Mackworth, England

    @virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!

  • Liammanning2u li.iam🏳️‍🌈👬♥️ (@Liammanning2u) reported from Swadlincote, England

    @virginmedia can someone help me

  • Luketh13ttv Luketh (@Luketh13ttv) reported from Heanor and Loscoe, England

    @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

  • ASJPhotography Alexandra Johnson (@ASJPhotography) reported from Coalville, England

    @virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!

  • Ebike_holidays National Forest E-Bike Holidays (@Ebike_holidays) reported from Ashby-de-la-Zouch, England

    @virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.

  • ASJPhotography Alexandra Johnson (@ASJPhotography) reported from Coalville, England

    @virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!

  • sarjeantm01 Michael Sarjeant (@sarjeantm01) reported from Burton upon Trent, England

    @toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage

  • derbydog1976 Derbydog (@derbydog1976) reported from Stenson Fields, England

    @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

  • alextiplerfilm Alex Tipler (@alextiplerfilm) reported from Coalville, England

    @virginmedia Hi I cannot log in to my Virgin Media go account nor change my password. Please help me as I need this urgently!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lou_hewett Peg Leg Lou (@lou_hewett) reported

    @virginmedia They didn’t suggest anything. I have tried all the tests through the Virgin Media app and have moved my router as recommended. It is mostly WiFi but sometimes impacts wired connections. There are no local issues.

  • seandhenry Seán Henry (@seandhenry) reported

    @virginmedia I have tried this a few times, but they are asking for a password to progress the call for security purposes. But I don't have a password, hence the problem

  • Bo552023 Farooq (@Bo552023) reported

    @virginmedia I need someone to call me back. I have spoken to your customer service team and made this request several times. Social media team directing me to the customer service team isnt sufficient anymore.

  • JonBonViveur Jon McKnight (@JonBonViveur) reported

    @virginmedia Callum, who is resolving an ongoing issue and called me several times, e-mailed me. I replied, asking further questions, but received the same e-mail from him again, verbatim. That was clearly an error, so I need to speak to him. Jon

  • Sarahne52272842 Sarah newson (@Sarahne52272842) reported

    @virginmedia I am utterly disgusted I rang you for help as an uninsured driver hit me and I need a grace period to pay my bill I was told if I paid £53 you would reconnect my service and give me til Friday 24th February to clear my bill only 8 days past my bill due date I had to

  • stealthness Stealthness (@stealthness) reported

    @virginmedia after 10 years, I will be finding another provider unless you can provide a stable internet connection. Your customer service was more interested in upselling a new package than finding a solution. Can you please DM a UK contact telephone number to get proper help?

  • RaverRDE Dave (@RaverRDE) reported

    @virginmedia For a brand that provides a service, it’s teams are very silo’d and lack ownership across teams to put your customers first.

  • indanews11 Indanews (@indanews11) reported

    @virginmedia I will now be raising this with the financial Ombudsman. I do not want to call virgin media ever again to speak to disrespectful employees who say they will send a remote but never do. It is a two way contract which virgin media has not fulfilled their obligations.

  • the_kenindian AP (@the_kenindian) reported

    @virginmedia Either your systems are down after which someone promises to contact me..and of course never does or simply just tries to (up)sell without factoring my actual needs. My contract is due to expire and I need to make a decision asap. Thanks

  • HarbourLord Harbour 💚 (@HarbourLord) reported

    @virginmedia it was around 9pm last night, which funnily enough is the time your phone lines close so I couldn't even ring to speak to someone and like I said your website functionality is so poor it's impossible to find the webchat function.