Virgin Media Outage Report in Hilton, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hilton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hilton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hilton, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Swadlincote, Burton upon Trent, Belper, Coalville and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Total Blackout | |
| Swadlincote |
Internet | |
| Swadlincote |
Internet | |
| Derby |
Internet | |
| Derby |
Internet | |
| Burton upon Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hilton, England
Latest outage, problems and issue reports in Hilton and nearby locations:
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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John Byrne 🏴
(@derbytrim) reported
from
Belper, England
@virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.
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Michael Wallage
(@Chops_Wallage) reported
from
Ripley, England
@virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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iTz Me Yo 🌐
(@topper1973) reported
from
Coalville, England
@mjordo78 @virginmedia Motivated as the full-time ones! I get very few problems, but if I did I'd be on the phone making sure I got a discount!
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia Lichfield area having problems. I’ve gone from 600mbps this morning to less than a meg. According to online no know issues. Connect app and your online diagnostic tool doesn’t support Hub4 so can even test that way. Done a rest of hub. Nothing. Help!
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Clare Watson-Spence
(@Watto_Clare) reported
from
Coalville, England
Can anyone help with 20 data dongles for a school I’ve worked closely with. The free WiFi/data would allow these families to access on line learning for lock down. Would be a loan until they return to school! Please try and help! Thank you xx @virginmedia @tescomobile @O2
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia So I'm furloughed I couldn't pay all my bill last month oh dont worry Mr Myers we will let you pay on the 22nd when you get paid 1215 you cut me off what a crap company you are as soon as I can I'm off
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whatsitallabout!!
(@horseracingmama) reported
from
Burton upon Trent, England
@virginmedia can’t wait till they read the feedback on the email survey they asked me to do they scored a massive 0 from me and no I would not recommend them and will never go back to them either!!
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Derbydog
(@derbydog1976) reported
from
Stenson Fields, England
@virginmedia @virginhelp is there a problem with the internet as mine has just dropped off
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Shaun Reeves
(@shaunreeves) reported
from
Fradley and Streethay, England
@virginmedia It appears to have been resolved. However it is rather alarming to hear members of our village had been told by your customer service team “the earliest fix would be 6th Jan 2021”.
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Measham, England
@virginmedia please stop ringing me, il never come back #BYEBYEBYE
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@Sarah_Venners) reported
Hi @virginmedia I’ve been waiting for someone to contact me via WhatsApp to cancel a contract since 11am this morning?! Starting to think you’re avoiding replying as it’s a cancellation! Joke of a company
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Sensational Virgil (Aaron)
(@virgil4dijk) reported
Virgin media wifi is genuinely so ****. Been constantly going off since just before Xmas. Trying to work from home is such a ******* shore man.
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Harriet Ward
(@HarryWardnotts) reported
@virginmedia ur a bag of ****
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Paul Stewart
(@paul7351) reported
@virginmedia Thanks. I’ve called that number and it still says no issues. I know that other people have the same problem in the Portsmouth area. Is there anyone I can speak to?
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keith derrington (ReKre8)
(@keithlfc8) reported
@virginmedia hi my wifi/internet keeps going off every night at midnight. It says there are no issues with it but clearly there are. 🙈
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Lucky Adelova
(@luckyadelova) reported
@virginmedia is your system down? I can't connect to internet
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Victoria Crawford
(@missvici) reported
@virginmedia going around in circles with your telephone team. Promises to help and then nothing…..how can I get resolution?? Please help me
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Jamie Beel
(@JamieBeel) reported
@virginmedia Yes I spoke to you over the phone. The issue I have is every time I ring up I get told different things because your advisers don’t know how to do their job properly. Then when I say the last adviser told me this, they accuse me of lying and blame me for your mistakes.
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Josh wil
(@Zikang27) reported
@virginmedia really quick question, I joined the VM today, the boardband was going to delievry to me in 22nd, however I just noticed I wont be in until 1st March, and the contract also told me that they arw going to charge me for both months, can you help me delay my order?
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bruno legros
(@frenchguyinuk) reported
@virginmedia trouble is got some e-mail last month from virgin media that make non sense