Virgin Media Outage Report in Groby, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Groby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Hinckley, Leicester, Nuneaton, Leicestershire, Coalville and Ashby de la Zouch.
| City | Problem Type | Report Time |
|---|---|---|
 Hinckley |
TV | |
| Leicester |
Internet | |
| Nuneaton |
Phone | |
| Leicester |
Internet | |
| Leicestershire |
Internet | |
| Coalville |
Community Discussion
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Virgin Media Issues Reports Near Groby, England
Latest outage, problems and issue reports in Groby and nearby locations:
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Often get “internet unavailable” and phone line hasn’t worked since we moved over from Sky. Fair to say unless it gets sorted soon I will be going back to Sky snd getting a refund for having no working phoneline. Been a terrible experience.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia You never know they might offer you the new customer discount if you stay for another year... Yes they've wasted my time too
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia The usual, turn off and turn on again. No solution to the phone line not working though
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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★Stu Mäc★
(@stumac8) reported
from
Glenfield, England
@Leicester4life @moneybanks14 @ImTheDoctor @virginmedia @AmazonHelp I never tried it on the tivo box just on a firestick and it was crystal.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Will be later. Just got back now to do some work and internet down again! Needs resolving as I mostly work from home.
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Gareth Lloyd 🇪🇺🏴🇬🇧
(@El_Lloydie) reported
from
Leicestershire, England
Had enough. @virginmedia service in the past 18 months been truly shocking. Made a complaint last month and still not heard anything. Now trying to get hold of someone and doing the Krypton Factor would be easier! Sort yours (and my) s**t out Virgin Media!
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia I have continually been passed around departments. This morning it was sales that told me they would have me back on this afternoon. I can never get back to the same department through your automated system and I don’t have any numbers for contacting you directly.
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Steve Goodman
(@stevegoodman) reported
from
Nuneaton, England
@WebAsh @virginmedia This is exactly the crap I had to go through. It's a stupid dance designed to extract more money from people. It's crazy you need to phone and ask for the price offered on the website, they say no, you cancel, then a few days later they offer it..
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Matthew Walne
(@MatthewWalne) reported
from
Leicestershire, England
@virginmedia I’ve tried but can never get through on the phone. Done a few web chats though
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Kieran Lake
(@itslakeyyy) reported
from
Leicestershire, England
@virginmedia No issues reported. A reboot of the hub seems to do the trick however it’s an inconvenience doing that 4-5 times a day.
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Alison Love
(@alisonllove1) reported
from
Leicestershire, England
@simonrim @virginmedia I had good service chatting via Twitter but elsewhere absolutley useless
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Kevin Renshaw
(@KevinRenshaw5) reported
from
Mountsorrel, England
@virginmedia you are an absolute disgrace of a company with simply the worst customer service I have ever encountered. You have disconnected my service and after numerous calls and promises over 4 days I still have no service. Pathetic!
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jason Hirons
(@jasonpaulhirons) reported
from
Narborough, England
@virginmedia well after 10.5 hours of being on the phone to customer services and getting nowhere a ray of light called Linda the manager at Bellshill sorts it in 15 minutes it's a shame that you feel the need to offshore when theres genuine talent in this country
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I don’t know what the issue is but trying to work from home without Broadband that is supposed to be better than Sky isn’t helpful. No one seems bothered about the phone line either!
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nikki
(@NikkiWill) reported
So now @virginmedia we’ve given up after being ‘transferred’ then put on hold for 1 hour .. this is not good service 😬😡😡
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James Perrin
(@JamesPerrinMTFC) reported
@virginmedia We keep trying! We spoke with 4 people so far in the last week. 2 very helpful and polite. 2 who actually put the phone down mid sentence when one has waited over 60mins listening to rather annoying music is a good way to lose customers
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schum4nn
(@schum4nn) reported
@virginmedia No, I don't have any aerial/cable options for the second box which I mentioned twice on the call before agreeing to the contract and in both cases your sales team advised that that won't be a problem as only wifi is required. I would have never agreed to this package otherwise.
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Philip Omnis
(@PhilipOmnis) reported
@virginmedia First hour and a half of my stream was going well, my upload speed is now fluctuating. Is there an infrastructure issue or are you guys speed throttling (contrary to our contractual agreement). This is Day #4 now (for the third time since the pandemic). #virginmedia
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Anne Bell
(@koffee_truffles) reported
@Mashcat @virginmedia What's that? We can get you 350mgb fibre broadband to your front door but the strength of the WiFi in your house is about as strong as a snowflake! Price hike in a pandemic!FFS!! Oh, you want to email customer service? You'll have more luck with a ouija board!! 😤🤬
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Julian Richards
(@julianofclapton) reported
@virginmedia I'm now trying the SMS service, which seems to use the same bot as the chat and so will probably be just as useless. UPDATE: it's worse. It keeps asking me what Virgin mobile number I want to talk about. I don't want to talk about a Virgin mobile.
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Anthony
(@Anthony37421837) reported
@virginmedia just waiting 1hr 9 mins to get through to a very cheeky lady then she hung on me I am paying for a service that I am want this escalated to a complaint
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Ian McKay
(@ianmckay173) reported
@virginmedia any local issues with Glasgow area? I have reset my router & cannot get connected to internet.
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🙄
(@CHIWANDA211) reported
@virginmedia why is my net not working? Ffs
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Phillip Smyrl
(@SMYRLA) reported
@virginmedia Thanks, no worries, after reading a lot on line seems like it’s an issue that is what it is. Personally the charge for leaving virgin due to moving house and yourselves not being able to supply a service to the new house is a bit annoying,