Virgin Media Outage Report in Groby, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Groby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Leicestershire, Nuneaton, Loughborough, Hinckley and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Leicestershire |
Wi-fi | |
| Nuneaton |
Internet | |
| Leicester |
Total Blackout | |
| Leicester |
TV | |
| Leicester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Groby, England
Latest outage, problems and issue reports in Groby and nearby locations:
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ALEX
(@ohthatoneboy) reported
from
Leicestershire, England
@virginmedia Already tried, the chatbot doesn’t understand the situation! Please I need help ASAP. If you could please give me a call 07778985954
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IG: marvy_xo
(@marvy_xo) reported
from
Leicestershire, England
@virginmedia my wifi is not working in my area still!!! what is all this!!
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(-Psycho-) Deadman
(@Psycho_Deadman) reported
from
Hinckley, England
@virginmedia Somewhat stable. However, today is a clear day. It is whenever there is the slightest breeze or a slight change in weather. I have never had such an inconsistent connection.
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @TheAmos123 Hi, please help, I have to give today my 30 days notice and have no other way to do it that speaking to someone but no one is answering! I am a key worker for NHS, your website says you are prioritising is but does not feel like it 😢
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Deepal Vyas
(@Deepal29) reported
from
Leicestershire, England
@virginmedia @virginmedia we have another date for installation for tomorrow I went via the app and had your customer service team calling as the offer wouldn’t go through. Fingers crossed we getting tomorrow or it will be another day off wasted.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I’m still having issues with my router and wifi. Only so many times I can switch off and on again.
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia What’s up with the internet?! I can’t seem connect and TV has gone down too.
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia @Nicebikeman1 Hi @virginmedia how can we speak to them if they are not answering! Feels like you do it on purpose so you can charge people for claiming they have the notice after 30 days, when you just not allowed them to cancel if no one answer and there is no other way!
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia hi, desperately trying to get through to someone to give my 30 day notice of end of broadband and not continue at the end of my 1 year contract. Been for hours trying to get through to the phone, unable to do via portal or otherwise. Please help
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ALEX
(@ohthatoneboy) reported
from
Leicestershire, England
@virginmedia Completely upset and disappointed with your customer service helpline, I have spent the last week calling and no solution has been given! It is shameful
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Sophia Benvenuto
(@SophieClaireB) reported
from
Nuneaton, England
@virginmedia But I need to give my notice within today? How is it possible if you give people no other way to cancel it?! Every other company let’s you do it by clicking an option on the portal. I am an NHS key worker and feel like you are taking advantage of people money time! Let me cancel!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Still not working properly. Having to constantly reset the router, even wired connections not working.
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Darren
(@DarrenS78) reported
from
Ratby, England
@virginmedia your service is abysmal at best. I get that companies are under pressure but we have no TV, no internet and no landline, I was told the internet and the tv issue wasn’t connected by the “chat” team so tried to call, on hold for an hour and was then disconnected!!!
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Do you know when it will be fixed please? Other @PHMountsorrel complaining of the same issues.
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Matthew Walne
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia is there an issue with broadband in Mountsorrel, Loughborough, Leicestershire? Hasn’t been working properly for last few days
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(-Psycho-) Deadman
(@Psycho_Deadman) reported
from
Hinckley, England
@virginmedia FIX YOUR INTERNET. I have never had this many issues with any other internet provider. The internet is fast... but my god does it drop at the slightest nudge.
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joseph langton
(@jnlangton) reported
from
Braunstone, England
back on the phone to #virginmedia help
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dylan farrell
(@dylanjfarrell) reported
from
Leicestershire, England
@virginmedia WiFi down again!!!
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Nam_n
(@nameez_n) reported
from
Leicestershire, England
@virginmedia my broadband has been going down frequently past few days. Tried restarting the WiFi router, still the same. Connection goes down for few mins and the comes back. It’s frustrating #virginmediadown #internetdow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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chris Griffin
(@spirituk) reported
@virginmedia Same thing. I can click on help and support
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2023 TerhiMG 🚗🇫🇮 🇺🇦
(@TerhiMG) reported
@Olivepipp @virginmedia I have had issues since the end of January with ss claiming all is well.
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Mobius Tempus
(@EnneadGames) reported
@BenNewbon @virginmedia yeah..its a joke now...espically the fact that a new customer gets a much better deal....starting to look for a new provider and as i soon as my contract is up.... *cant afford the silly exit "fee"/extortion*
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Jasmine Perry
(@JasminePxxx) reported
@virginmedia why is my tv not working? Just getting the ‘virgin media logo’ and nothing else?
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Mëtälmälc 🇪🇺🏴
(@Metalmalc) reported
@JamieGiberti @virginmedia I called them in December to reduce our package and the cost. They increased our b/band speed and added Sky Cinema; somehow bringing the cost down. Watch that brief saving ******* evaporate.
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Mark David Pearce
(@MarkDavidPearce) reported
Is it possible to imagine how the @virginmedia customer experience could be worse? Telephone help lines that don't, and when you do speak to someone they ignore what you have said. Utterly hopeless.
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Fergie’s Assistant
(@NEXTSAF) reported
@virginmedia I booked a appointment for a technician to come to my house but cancelled as I thought the connection has been fixed but it’s still showing as not working n it’s telling me to wait 12 hours to book a technician. Been like this for a week. Can I book a technician now so I can work
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Matt Mills
(@mattmillswrites) reported
@JamieGiberti @virginmedia Just got a very similar message from O2. "We know you just got a new phone contract two months ago but **** you we're charging you 13% more and it's so early in said contract that we are going to demand hundreds if you want to get out of it."
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DW10
(@danielwilks10) reported
@MartinSLewis renewed a new 18month braodband contract with Virgin on the 10th Jan on condition (yes over phone) i would not have any price rises within that time yet today i get an email saying my broadband going up by £7 a month, do i have any rights to cancel? @virginmedia
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Stephen Ross
(@PorticoToffee) reported
Email from @virginmedia say they are raising the price of my package by £252 this year. How the hell can you justify a price increase of over 23% 🤷 Im using the right to cancel my package due to the increase, because you are also removing this right as from 2024. Shocking