Virgin Media Outage Report in Groby, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Groby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Groby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Groby, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Leicester, Nuneaton, Loughborough, Hinckley and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Leicester |
Internet | |
| Leicester |
Internet | |
| Nuneaton |
Internet | |
| Loughborough |
TV | |
| Leicester |
Internet | |
| Loughborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Groby, England
Latest outage, problems and issue reports in Groby and nearby locations:
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@virginmedia internet has been down for the last half hour, no wifi or wired connection. Is there a problem in the Leicester area?
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Yv
(@yogi7592) reported
from
Leicestershire, England
@virginmedia it’s sad that you are still using covid as an excuse not to provide any technical help. Done everything your website tells me to but still have a issue with my broadband. How do I speak to someone about it. Not very happy.
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sean anderson
(@sean210367) reported
from
Hinckley, England
@virginmedia absolutely disgraceful customer service again. Our contract is up for renewal and you want to increase our bill by £50 but with no additional services. Daylight robbery tried speaking yo someone. Can't get through yo talk to anyone
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Jim Hulbert
(@Jim_Hulbert) reported
from
Leicestershire, England
@virginmedia experiencing some WiFi issues in Leicester. No Internet despite able to connect to the network. Are there any known issues? Thanks.
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Ian Duffy , (Goonerian) 🔴⚪
(@goonerian22) reported
from
Nuneaton, England
Powercut in #nuneaton #camphill in the afternoon and now @virginmedia has gone down night wat ******** going on !!!
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Chris Holton
(@ChrisHolton99) reported
from
Leicestershire, England
@Virginmedia How does a customer get any service? We have been calling and writing since 30th October but are just on HOLD!
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@Rachel_Rabbit13 the worst part of @virginmedia is their shite philippines call centre
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Billy Patel
(@b17yvw) reported
from
Birstall, England
@virginmedia I am a very disappointed customer I was on hold for 15 mins finally spoke to a advisor on the retention team who placed me on hold and then the call dropped on hold again now and it’s been 30mins and no answer 😔
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Linzi Parsons
(@ParsonsLinzi) reported
from
Leicestershire, England
@virginmedia I’ve spent the last 3 hours trying to communicate with someone via text about some charges that are due to virgin not setting a cap on my 11 year old step daughters account as requested! Service is awful
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joseph langton
(@jnlangton) reported
from
Braunstone, England
@virginmedia the advisors do not listen to what their customer are asking the result is frustration for the customer
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna help me!!
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Stuart miller-kirkpatrick
(@mufcsmk) reported
from
Hinckley, England
@virginmedia help @YouTube not working via our tivo box😞
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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Chloë Pritchard
(@sewychloe) reported
from
Leicestershire, England
@virginmedia my mum’s landline has a fault - no dialling tone. She’s been on hold but can’t get through to a human to report it. We have both tried to report it via her online account but cannot access it. And yes she has wiggled her sockets! Help!
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia are you ever gonna reply to any of my tweets for help!!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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jon
(@jonmac36) reported
from
Thurmaston, England
@virginmedia Nope got rid of virgin Problem solved
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Priti Joshi
(@toneconsultancy) reported
from
Oadby and Wigston, England
@virginmedia we have been getting intermittent WiFi and issues with security for the last 4 weeks . What is the problem ? Le24fy
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rosstarbard
(@rosstarbard) reported
from
Leicestershire, England
@Alex_FeisBryce @virginmedia Apparently problems in the area won't be fixed until 3PM today. Spoke to the helpline
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Scott
(@scottydaly1989) reported
from
Leicestershire, England
@virginmedia costumer service is ****!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia Thanks to you I have nothing else to do but beg for help here...
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Mohammed Bhamji
(@bhamjim) reported
@virginmedia Can you please advise if your network is down in the west midlands both me and my wife can not make calls this morning only recieve calls! I rely on my phone to work from home so this is quite unacceptable!!!
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia empty apologies and corporate nonsense are really not going to cut it right now. My partner has lost money and I am losing time. We need you to be clear about what's wrong and fix it. Now.
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AnnRaj
(@anandhinagaraj) reported
@virginmedia the service is really bad for months now. 4 houses in our street have already changed providers in the last year. Are you going to look at it?
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david
(@jimstrummer77) reported
@virginmedia As ive said, i have tried those contact methods on many occasions. The code of practice, though it makes "promises" it doesnt provide a means of raising a complaint other than call. And as ive said the call procedure sends you round in circles then disconnects...try it
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Portus helicopterorum
(@UKHomeopathyReg) reported
@LeithMotive @virginmedia It's one of the reasons I switched to BT for broadband. BT have been responsive to issues in a way that VM never were.
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Leigh Fuge
(@leighfugeguitar) reported
@virginmedia your customer support is the worst. They’re saying I payment I made doesn’t exist even though I’ve given a payment receipt code. Nice one trying to extort more money out of me. Sure @BBCWatchdog will have fun with this one
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Gem 💎
(@28gem) reported
@virginmedia No, I haven’t. I just want the services cancelled. I’ve had months of trouble & being unable to contact anyone to cancel is getting really stressful.
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Michael Norris **WFH for a bit longer**
(@mnorris76) reported
@virginmedia It was an error by the operator. It has supposedly been switched back on. It has been a week... we were last told at the weekend that there were “issues in your area” but the rest of our services are fine (including our main tv downstairs)...
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James Thebunyipman Willis
(@Thebunyipman) reported
Since I've posted on the Virgin Media Broadband community forums I've ranked up 4 times, received 3 badges, and been told by a community member Virgin are unlikely to ever solve my problem. Is this how it's supposed to work?