Virgin Media Outage Report in Chellaston, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chellaston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chellaston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Chellaston, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Derby, Loughborough, Ilkeston, Burton upon Trent and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
Total Blackout | |
| Nottingham |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Total Blackout | |
| Nottingham |
Wi-fi | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chellaston, England
Latest outage, problems and issue reports in Chellaston and nearby locations:
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia 3 hours wasted on SMS service only to be told I need to call tech team! Service is beyond terrible
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
Just put another complaint into Virgin Media about the fact that my original complaint from the 22/04/21 has not been dealt with and no details of when it will be if ever. I complained about having to make over 13 phone calls all lasting at least 20 minutes and 2 engineer visits
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t have understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Sorry, I don’t understand how posting on a forum will get me in contact with someone who can help me. The customer service isn’t good enough.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia A lady told me two weeks ago it would be sorted end of the week. I rang again a lady said she would contact manager and ring me back that day. Never happened, I will can take complaint to next level and then the independent complaints ombudsmen. Virgin complaints procedure poor
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia I checked last night, it was stuck at the same place it was 3 weeks ago, that is why I raised another complaint about my complaint
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia Forget it. Totally useless all round. Absolutely the worst customer service I’ve ever experienced. What’s the point having a social media team?!
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia What’s the point they seem unable to help and disconnected the call twice! Absolutely hopeless service
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I just never get anywhere, constantly going around in circles and no one seems capable or willing to help. The broadband kit provided isn’t fit for purpose considering how much I pay for it.
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia The service I’m getting from Virgin is beyond appalling.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mark Hughes
(@Mark56623345) reported
@a516digital With me i like to keep everything all paid under one method if possible. Been a sky customer for 33 years now. So , thats that, the other thing i didnt realize is virgin media is no longer available at my address.
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Jenny Moon
(@75Jenontherun) reported
@virginmedia There is today but there wasn’t at the weekend. We were told it would be resolved by 6pm but nope not working. We work from home and my kids need to do homework? We’ve been loyal customers for 12 years but we will leave Virgin as there have been so many issues lately.
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ben
(@benrelton) reported
from
Hartlepool, England
Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
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David McBride FCCT
(@davidmcbride1) reported
@virginmedia Separate issues. Complaint is over my mobile which hasn't been understood. The hour long unanswered wait was for broadband and TV. But your unhelpful attitude isn't making me want to stay.
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Lynn Coates
(@WildLynncwild) reported
@virginmedia offer terrible customer service. My additional payment of homework offered priority call out! However, the call out I was given was 6 day wait and not a priority slot. They promised to bring it a day earlier but have not! Disgusting
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Lyndon
(@lyndonstb) reported
@virginmedia I made a complaint via your web form because this is the way I wanted to complain. I got a response telling me to call up. If I wanted to call up and be in a queue for hours I would. Terrible lazy service. Who can I escalate this to?
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Lee-Lee
(@Lee4892) reported
@VirginMediaIE @UtilityregCRU "In relation to the internet issues, these were identified as Wi-Fi issues& unfortunately Wi-Fi is not a guaranteed service& Virgin Media have stated they have troubleshooter to the extent that can regarding Wi-Fi as apart of this case."
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Helen
(@hippiehels) reported
@virginmedia Going round in constant circles trying to get help for my elderly mother who's landline hasn't worked for weeks. Yes, we have tried two brand new phones. No option to book an engineer online as apparently there is no fault!! #notconnected
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🫶🏼Sarah ‘Hope Is Everything’ Dalton🫶🏼
(@FeralMother44) reported
@dickndom Not Virgin Media! We changed to just BT broadband and Amazon fire stick for tv plus god old DVD player for our fav DVD’s! Saved so much money and so far no issues with Wifi or broadband and speed does multiple devices around the home plus when hubby works at home too.
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Jack
(@Jack_Rixmah) reported
@virginmedia constantly i face problems with your service no ethernet will work out of the hub whatsoever