Virgin Media Outage Report in Newport, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Newport, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Stafford, Telford and Ryton.
| City | Problem Type | Report Time |
|---|---|---|
 Stafford |
Internet | |
| Stafford |
Internet | |
| Stafford |
TV | |
| Stafford |
||
| Telford |
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| Telford |
Community Discussion
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Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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j
(@jcanlas159) reported
from
Stafford, England
@virginmedia No difference. We do have an engineer booked in but just trying to understand the issue. The router page shows the Broadband reading (Access Denied) errors
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LordBeerHunter 🇪🇺
(@LordBeerHunter) reported
from
Stafford, England
Really getting sick of @virginmedia's shocking service. Yet more dropouts. No doubt this will inspire them to post the usual useless scripted bs response.
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Chris Shepherd CIHCM
(@MscChris) reported
from
Admaston, England
@shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay
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Mike Hillman
(@photo_bloke) reported
from
Stafford, England
@virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Jordan Taylor 🎗️
(@JTaylor69) reported
from
Madeley, England
@EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.
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Serenium
(@serenium) reported
from
Stafford, England
@williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.
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Kallie
(@kalliewood1965) reported
from
Wellington, England
@virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!
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John Sanders
(@ObsessiveJohn) reported
from
Shifnal, England
@virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time
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Gemma Brayne
(@Gemgwar) reported
from
Stafford, England
@virginmedia Yes. They have said we will have to wait until WEDNESDAY, so we were lied to again. Shocking service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catalan
(@DHCatalan) reported
@cprfcAndy @virginmedia Virgin is down across the UK apparently. Good luck!!
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Shelley Jessop
(@jessopshel) reported
@virginmedia Are there issues with broadband this morning? Even your website isn't working well and I can't run a test. Have re-booted twice.
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Sue Handley
(@Suze_Handley) reported
@virginmedia Hi, I have no internet, I can’t check my status on your website as that’s not working either “server stopped responding” and your phone lines are experiencing telephonic difficulties. No text message to say there’s an outage. Update would be great please.
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J35P1N
(@J35P1N) reported
Come on now @virginmedia , the internet has been down since 1am this morning when I went to bed and it's still down. You've had 7 hours to fix this. Hope you are going to reimburse people on their contracts. Unacceptable service. #virginmedia
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Nibs
(@nibsuk) reported
@StevenHowe @emmalunn @virginmedia Mine has just come back on, so they might have started to get the problem under control
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Toon Fleet
(@ToonFleet) reported
@virginmedia phone line are busy or not working y is this coz the no UK call center virgin a joke every one get your money back go to bt or sky
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Dame Sa 🐝 3.5%
(@LongCovidHell) reported
Why is @virginmedia silent on the about the widespread outages?? Website down and nothing about it on social media. These things happen, but it’s how you handle them. We need updates! People need internet for work, education and so many other things. #VirginMediaoutage
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Señor Flard
(@woodsandhills) reported
@virginmedia haven't been able to access my #WiFi for some hours now. Wife has her online yoga class now and can't deliver it. Many unhappy clients and an hour of earnings lost - thanks for that. Not a level of service I expect from Virgin broadband after price hikes.
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Dave Richardson
(@therealdaverich) reported
@virginmedia hike up the prices to “improve” infrastructure, then refuse to acknowledge there’s a nationwide problem. Been with you for years, more expensive than most, your customer service this time round has underlined your contempt for customers. Will look to leave. #virgin
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P£NGY
(@NotSoP3ng) reported
So Virgin Media was down no net nothing but as soon as the phone lines opened at 8am suddenly the net and everything comes back on and everything is connected again did someone just turn everyone’s **** off last night for a laugh @virginmedia 🤔