Virgin Media

Virgin Media Outage Report in Newport, Telford and Wrekin, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newport, Telford and Wrekin, England 10/29/2025 09:20

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newport, Telford and Wrekin, England

The most recent Virgin Media outage reports came from the following cities: Telford and Stafford.

Loading map, please wait...
City Problem Type Report Time
United KingdomTelford Internet
United KingdomTelford TV
United KingdomTelford TV
United KingdomTelford Phone
United KingdomStafford Phone
United KingdomStafford Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    And now @AmazonUK have managed to join @virginmedia on the list of companies who've managed to p**s me off today with poor service They all seem to forget who pays their bills....

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving

  • elainemills123 Elaine mills (@elainemills123) reported from Telford and Wrekin, England

    @virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help

  • serenium Serenium (@serenium) reported from Stafford, England

    @williamtm @virginmedia 1&1, bt, EE, sky, zen and talk talk all support v6 afaik. The ONLY major (by number of subscribers) ISP that doesn’t is virgin. The smallest of the big 4 is talk talk and numbers 5-10 of the top 10 added together are still half the size of talk talk.

  • serenium Serenium (@serenium) reported from Stafford, England

    @williamtm @virginmedia So virgin media don’t support it then. that is not “nothing supports it” Yell at virgin. BT is fine, although they do need to differentiate their treatment of ipv4 vs ipv6 icmp in their default firewall rules

  • philip_osborne Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England

    @virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …

  • LordBeerHunter LordBeerHunter 🇪🇺 (@LordBeerHunter) reported from Stafford, England

    Really getting sick of @virginmedia's shocking service. Yet more dropouts. No doubt this will inspire them to post the usual useless scripted bs response.

  • JTaylor69 Jordan Taylor 🎗️ (@JTaylor69) reported from Madeley, England

    @EE Hi Mark. In the last few months, signal has been on and off like a yoyo, with total downtime last week which made working from home difficult. @virginmedia also died too, so wasn't a great day 😅 Other half uses Voxi and had no issues with connectivity.

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia (3/3) I'm the customer, and I would like to think you would accommodate my wishes and show me some respect as one of the people who ultimately pay for your profits. I will not, however, be a customer for much longer

  • jcanlas159 j (@jcanlas159) reported from Stafford, England

    @virginmedia No difference. We do have an engineer booked in but just trying to understand the issue. The router page shows the Broadband reading (Access Denied) errors

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia If you really wanted me to stay and you valued me as a customer you would have respected my original request when i was first called and we wouldn't be here now Learn the lessons from this - do what customers ask show them some respect and stop bothering them with unwanted calls

  • ObsessiveJohn John Sanders  (@ObsessiveJohn) reported from Shifnal, England

    @virginmedia Unreliable & intermittent Broadband, no Sky Atlantic but most importantly very poor customer service as justified by this thread - I’d rather rather speak to a person real time

  • khnatter Kate (@khnatter) reported from Newport, England

    @virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much

  • GrumpyXMatelot Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England

    @virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test

  • Gemgwar Gemma Brayne (@Gemgwar) reported from Stafford, England

    @virginmedia Yes. They have said we will have to wait until WEDNESDAY, so we were lied to again. Shocking service!

  • photo_bloke Mike Hillman (@photo_bloke) reported from Stafford, England

    @virginmedia (3/3) I trust that when I call to cancel and switch, the call will be straightforward with no fuss and will be less than 2 minutes with no drawn out attempts to get me to stay

  • kalliewood1965 Kallie (@kalliewood1965) reported from Wellington, England

    @virginmedia Been trying to get thru to you by phone for 3 days now!! You’re well overcharging me for broadband please help me!!

  • MscChris Chris Shepherd CIHCM (@MscChris) reported from Admaston, England

    @shrutinha @TalkTalk @MoneySavingExp They’re shocking, download speeds never anything like I was paying for and customer service awful. I left for a great deal and service with @virginmedia

  • philip_osborne Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England

    @virginmedia Nothing listed on the service status page.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joepurnell8 Joe Purnell (@joepurnell8) reported

    @virginmedia customer support trying to tell me my 24mbps speed when I pay for 100mbps is down to the fact we have 13 devices connected - when 11 of those are either not being used or low traffic devices

  • mburns2009 Martin Burns (@mburns2009) reported

    @virginmedia I really want to open an account with you but you are not letting me. Just moved to Belfast and my apartment is already wired for Virgin Media. Please help!

  • SamChisman Sam Chisman (@SamChisman) reported

    Sat waiting for the @virginmedia web chat to connect to agent to find out how much I can reduce my bill by reducing our service and getting rid of things we don't use. Currently 40 mins and no actual agent only a Web bot. Hoping to sort it while my kids were occupied.

  • Pir00t Steven Folek (@Pir00t) reported

    @virginmedia Yes, they are pinning the blame on the virgin rep who placed the order saying he must have done something wrong. Stated there is nothing further they can do and to raise a complaint with virgin directly

  • GDandSoyaFree Cake My Day (@GDandSoyaFree) reported

    @virginmedia No Internet for 12 days. Your web states £8.40pd comp if loss of service after 2 days. I was given £29! I complained again on 7th Aug & given another £29 allegedly, except your incompetent staff have added the £29 to my bill instead of credit. I'm sick of @virginmedia & I'm off.

  • vicky0375 Vicky (@vicky0375) reported

    @virginmedia Do you have an online chat service as I can’t ring you and need to sort something out

  • CripMH Chris (@CripMH) reported

    @virginmedia are terrible. Wifi router has cut out and their customer service is non-existent. Running around like a headless chicken between web pages and finding nothing!

  • BrianKEve Brian Eve 💙💛 (@BrianKEve) reported

    @virginmedia Hi, you won't allow me to take a reduced contract that you offer to new customers at £33 pm, so my loyalty is worthless to you I can't afford £100 pm any more I've been trying to cancel the whole contract since 10.30 this morning Another reason I want to get away

  • Cybermental May Contain Nuts (@Cybermental) reported

    @virginmedia I do not use Whatsapp so your bot will not help me. What do I do?

  • BevAnneuk Bev T (@BevAnneuk) reported

    @virginmedia I have called every day since Monday. No work going on, and a reset of signal