Virgin Media Outage Report in Newport, Telford and Wrekin, England

Problems in the last 24 hours in Newport, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Newport, England

The most recent Virgin Media outage reports came from the following cities: Telford, and Stafford.

City	Problem Type	Report Time
Telford	Wi-fi	9 days ago
Telford	Internet	10 days ago
Telford	TV	13 days ago
Stafford	Total Blackout	14 days ago
Telford	Total Blackout	18 days ago
Telford	TV	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newport, England

Latest outage, problems and issue reports in Newport and nearby locations:

• 
  Dan Bennett (@DanBennett) reported 10 minutes ago from Madeley, England

  Thank you Virgin Media for going offline just after I break then fix a customer site, rather than going offline in its broken state. Appreciate you waiting for me. Don’t appreciate you being offline though.

• 
  Lisa Vincent (@LisaVin74208006) reported 13 minutes ago from Madeley, England

  @virginmedia My home telephone line has been out of service for 10+ days . An engineer came to fix it Friday (last) 30th said fault was with service and would be repaired by Monday 2nd Nov. I've left numerous requests for response on website but no reply!

• 
  Lisa Vincent (@LisaVin74208006) reported 14 minutes ago from Madeley, England

  @virginmedia your self help checks to resolve faults is INFURIATING ! Run test on equipment but still a fault on home phone line but cant book an engineer !! I've had a "chat" with a robot and now just have to hope cyberspace is listening !!

• 
  Stocky. (@StaffordTownUK) reported 16 minutes ago from Stafford, England

  @virginmedia what are you doing to resolve the broadband ongoing performance and outage issues I'm Stafford. Many people /sites complaining.

• 
  Dan and Bec (@danandbec) reported 18 minutes ago from Stafford, England

  Well, @virginmedia what a way to welcome a new customer. Two weeks in and I’m getting speeds so slow the internet is unusable. A week to wait before an engineer visit and there’s no compensation. How do we key workers work from home this week on 2mbit?

• 
  Stephen Luckett (@Steveluckett) reported 19 minutes ago from Codsall, England

  @virginmedia do you have anyone I can physically go and see about a complaint as this has reached new levels of terrible service!?

• 
  monish sengupta (@sengupta_monish) reported 22 minutes ago from Telford and Wrekin, England

  Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.

• 
  J Prescott (@jjpjohn) reported 27 minutes ago from Higher heath, England

  @virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....

• 
  J Prescott (@jjpjohn) reported 29 minutes ago from Higher heath, England

  @virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service

• 
  nathan (@small1808) reported 36 minutes ago from Stafford, England

  @virginmedia been on hold with one of your customer service agents for 45 minutes now hope she is alright

• 
  Lisa Vincent (@LisaVin74208006) reported 40 minutes ago from Madeley, England

  @virginmedia I'm wondering how many of your customers are having the same experiencing but they are in lockdown alone and no telephone service . I'm lucky I dont live alone my elderly Dad does it would be terrible if he couldn't speak to his family.

• 
  Claire Holdcroft (@mrsclholdcroft) reported 41 minutes ago from Stafford, England

  @virginmedia can you please tell me how to ensure that you cancel my contract? I have tried since June! I’ve moved out and you keep on sending me bills and notices of not paying! The chat is useless as no one actually helps! It then disconnects! So disappointed.

• 
  Chris Shepherd CIHCM (@MscChris) reported 44 minutes ago from Admaston, England

  Hi @virginmedia any idea what the broadband issue is in TF5 ?

• 
  nathan (@small1808) reported 45 minutes ago from Stafford, England

  @virginmedia an hour on hold and still no further forward 😭😭😭😭😭 this is why i dont ring with problems with my service from you

• 
  Stephen Luckett (@Steveluckett) reported 49 minutes ago from Codsall, England

  Call number 25 with @virginmedia after the service desk hung up on my after I waited 30 mins to connect and then when I did get through put my on hold and then hung up 😭😬😬 on your call number 26

• 
  Hello Noto (@Hello_Noto07) reported 52 minutes ago from Oakengates, England

  @virginmedia Well you say it will be fixed by 10:30pm but two weekends in a row is not great service, doubt we will get any refunds for lack of service

• 
  Will Hook (@williamtm) reported 54 minutes ago from Stafford, England

  @virginmedia had packet loss for a solid four days now in the ST16 area (Stafford)…any chance of a fix? It’s impacting my ability to work from home and in the evening I’ve not been able to watch YouTube/Netflix/etc without it buffering constantly.

• 
  James Rogers (@JWRogers82) reported 54 minutes ago from Perton, England

  @virginmedia broadband is down in WV6 can you confirm this please

• 
  Stephen Luckett (@Steveluckett) reported 56 minutes ago from Codsall, England

  So @virginmedia @virginhelp I have spoken to the webchat who told me to call the helpdesk. Helpdesk have told me to write a letter. WILL ANYONE HELP ME!??? I will write to Rachel Barrass but not going to really help when the debt collectors arrive.

• 
  Love is in the hair (@Loveisinthehai7) reported 57 minutes ago from Telford and Wrekin, England

  @virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Salih Toyran (@Freeze_) reported 4 minutes ago

  @virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!

• 
  kenny wilson (@kennythekilt) reported 7 minutes ago from Colchester, England

  @virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service

• 
  Rob Marshall (@robmarshall83) reported 7 minutes ago

  @virginmedia No. But got an email to say I had regardless. The call got cut off but didn't receive a call back. All very disappointing considering I've used your service for the last approx. 20 years.

• 
  kenny wilson (@kennythekilt) reported 9 minutes ago

  @virginmedia Having trouble did you read the text I’m having a break then I’ll get back to you!!! What kind of customer service is that ??

• 
  Rob Marshall (@robmarshall83) reported 10 minutes ago

  @virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.

• 
  Ross Fraser (@RossFraserE17) reported 15 minutes ago

  @virginmedia Yes I have. Doesn’t give any information as to why there’s an outage or@why it may take until tomorrow to fix it. More information needed please

• 
  ThatProgrammer (@ThatProgrammer) reported 19 minutes ago

  Been on hold for 15 minutes with @vmbusiness trying to get my number moved to my new @virginmedia service.. I'm losing it with this music which is way too loud for phone lines to handle so it's very disrupted.

• 
  Mohamed Naved (@mnaved) reported 21 minutes ago

  @virginmedia Have been talking to all sorts of people without any answers. I get the same answer that we will get back to you within 48 hours. Days and months have passed. No answer. So no point in calling the sales team. Waste of time. VERY POOR SERVICE.

• 
  Aspire to Inspire (@Jack_07_Daniel) reported 21 minutes ago

  @virginmedia Problem is the deals for existing customers are worse than for new customers. Which means it doesn’t pay to be loyal. I’m on my 30 day cooling off period and I’m looking at going with communityfibre. I’ll probably look at getting my dad to cancel his move to Virgin Media too.

• 
  Vicky Sills (@lemonadesocial_) reported 24 minutes ago

  @notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems