Virgin Media Outage Report in Newport, Telford and Wrekin, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newport, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Total Blackout | |
| Telford |
Phone | |
| Telford |
TV | |
| Telford |
Wi-fi | |
| Telford |
Internet | |
| Stafford |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia They refused to tell me as they said it contravened GDPR rules, I asked if they could tell me the minimum I needed to pay so as not to involve GDPR. They weren’t able to help.
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I’ve been through all of that. A totally useless service. I’ve asked to be mailed an account password. So I need to wait for that as they told me no other way to help.
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia He wasn't helpful, just told me again how much my bill was going to be and when it was due. Not helping resolve my issue at all. Our call ended and I've submitted the complaint online.
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Marcos Clowes FCILT
(@MarcosJimClowes) reported
from
Stafford, England
@virginmedia I have lost my internet and TV channels. I don’t have access to the login details or my phone number to resolve online and I can’t get any answer on the phones despite waiting a very long time. How can I resolve this please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra
(@TranslatioNinja) reported
@virginmedia if by passing me around from one advisor to another and making me wait endlessly as I try to cancel my contract you think I’ll not bother cancelling, think again. I’m still waiting on the line I’ll be here until I’m a mere skeleton if that’s what it takes...
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aziz
(@fourpocketsfulI) reported
@virginmedia connection is still awful, can barely load sites
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Mel Boucher 💙
(@Melbouch013) reported
@virginmedia I’d like to know why I’m paying for M200 but only getting download speeds of 50? And yes I’ve turned everything off and on again as per your automated message as I can never get to speak to a human about this!
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Hetty Gullifer
(@HettyGullifer) reported
@virginmedia Thank you for confirming. Does that not seem like rather a long time for you to take to fix the basic requirement of your package, connection to the internet? Not sure we should have to pay full price this month based on that.
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Gagan Sandhar
(@Gagan_gss) reported
I just thought I’d let you know that your routers are **** @virginmedia We’re expected to work from home but my wifi cuts out 3 times a day
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Dr David Telford
(@Davie_T) reported
@virginmedia It appears intermittmenint with messages telling me 'bad network quality' I have followed all the guidance.. Rebooting hubs etc
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Samantha Alleyne 💙
(@samkkalleyne) reported
@virginmedia I have done this. The matter has not been resolved. As I said this seems to be a technical glitch at your end that is a new problem and is affecting many people. Hence me asking you to investigate. I searched here on Twitter and found many users with same issue.
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olivia
(@livevans96) reported
@virginmedia I was on hold for 45 mins to speak to your team & I was hung up on. Pls help I’ve tried to get in contact several times
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aly corns
(@camhaylo) reported
@virginmedia please advise how when u order the high west package possible in November for a house move in February we still have no bloody internet or tv ! You blame the construction tram but it actually the incompetence of virgin media ... Disgusting customer service
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Sandesh
(@sandeshkuckian) reported
@virginmedia What a load of BS...we have had nothing but issues...keep getting connected with automated systm which restarts the hub and resolves the issues for few hours then the same issues again...been waiting for nearly 6months for wifi extender which was promised twice but still not here