Virgin Media Outage Report in Newport, Telford and Wrekin, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newport, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford, Stafford and Ryton.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Wi-fi | |
| Telford |
Wi-fi | |
| Stafford |
Internet | |
| Stafford |
Wi-fi | |
| Telford |
Internet | |
| Stafford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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Chris Midgley
(@chrismidgley) reported
from
Telford and Wrekin, England
@virginmedia broadband outage TF4
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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KateCap ❤️
(@Kate223110) reported
from
High Offley, England
And the award for the worst internet service, connection and customer service goes to @virginmedia #whatajoke
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shaun Simpson
(@shaunsimpson72) reported
from
Hadley, England
@virginmedia how do I cancel? My wife's account. Then can I reopen as a new customer to get the new customer deal?
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
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𝓖𝓮𝓶
(@itsgemrose) reported
from
Stafford, England
@virginmedia Nope, I just keep being reassured every time that it’s been done. Can I have an email address to send a formal complaint to please? Preferably to the most senior person.
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StJohn
(@stjohn121) reported
from
Stafford, England
@virginmedia after reporting issues with my VM hub4 where the 5Ghz channel reverts to channel 108 it has come to my attention that this is being experienced by others. I’ve had to fact reset then manually change it to Ch40/48 then rename 2.4&5 so that my wife’s system can log 1/2
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia He wasn't helpful, just told me again how much my bill was going to be and when it was due. Not helping resolve my issue at all. Our call ended and I've submitted the complaint online.
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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StJohn
(@stjohn121) reported
from
Stafford, England
@virginmedia 2/2 to her system that has Gvt system level security for 5Ghz will then revert back to one name for both and also revert to Ch108 making connection to 5Ghz unavailable. My router was refreshed by service, monitoring 24hrs, waiting on Hub5. Others are exp same fault..
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
1 hour and counting on the phone with @virginmedia customer service almost as bad as their actual service
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Nick Bryant
(@badsneaker5) reported
from
Broseley, England
@TalkTalk @virginmedia despite MANY phonecalls and promises from yourselves you have failed to transfer my landline number of 50 years from Talktalk to Virgin. SOMEONE PLEASE HELP!
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Nick Bryant
(@badsneaker5) reported
from
Ironbridge, England
Yet another failure by @talktalk. After yet more phone calls, no one at TalkTalk is wiling to take ownership of my problem. All I want to do is take my landline number to @Virginmedia at my new address. Talktalk are totally incompetent. No one is actually try to help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OrangePirate07
(@OrangePirate07) reported
@virginmedia But someone came out yesterday and apparently "fixed it". But it's not fixed. Someone should be out straight away as they clearly didn't fix the issue. Terrible service
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Mo-Mo
(@MrPoetica1) reported
@virginmedia worst customer service trying to move house got hung up on twice this morning after being on hold for nearly an hour will be cancelling services
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Jay Shiyani
(@shiyanijay) reported
@virginmedia The issue is the fact that I told your agent not to change/increase anything and he said OK not going to make any changes. I got a bill of over £70 when I am supposed to be paying around £60. I'm fed up going to look for another provider today!!!!
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Ants Woolnough
(@AntsWoolnough) reported
@virginmedia Well 24 hours later onto someone who asks why leaving. I asked to be put through to someone who can terminate my contract so instead I get a bundle offer. He cant terminate so now on the long wait for customer relations who I bet also cant terminate.
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Mr Nisam Robin #FT1P #YM1D
(@VladaOfEngland) reported
@virginmedia I am paying you a lot every month for service you are not providing. Yesterday we were burning our mobiles data from other providers so we can work and you are telling me I “might be entitled for compensation”. Shame on you @virginmedia
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janice thomson
(@janicethomson12) reported
@virginmedia Yes constantly our connection drops more than once. All different times. We have to turn router off router on and off sometimes more than once. Called many times, some have never been answered. Monitored the last time. No feedback. Still have the issue.
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Tom B
(@TomB25810407) reported
@virginmedia Hi, I am currently travelling in Jersey and my SIM card has stopped working. It is an Irish phone. I have tried my Vodafone sim in it and it works fine. Is there a sim issue you are looking in to at the moment? It just says no service
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Jack Cooper
(@JackCooper91) reported
@virginmedia It hasn't just caused frustration, it could cause serious trouble. My parents don't have mobile phones as they are fairly old. If I'm out and something happens to them, who are they going to call? They have no line! Over a month! That link doesn't work, jesus christ!
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Dianna Pierce
(@zarablue) reported
@virginmedia It is intermittent drop out - sometimes shows up on yr system. It’s an AREA problem. We’ve had network engineers out no one can locate problem. Multiple streets & homes. We are recording all the chats & outages & will send to @virginmedia CEO soon. UNACCEPTABLE @MoneyTelegraph
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Jamie Beel
(@JamieBeel) reported
@virginmedia It was online via live chat. Your customer service adviser then told me today that i miscommunicated with you. Not the fact the sales person has updated my account, not applied that to the account and then never sent any confirmation letters out. Joke of a company