Virgin Media Outage Report in Newport, Telford and Wrekin, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newport, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newport and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newport, Telford and Wrekin, England
The most recent Virgin Media outage reports came from the following cities: Telford and Stafford.
| City | Problem Type | Report Time |
|---|---|---|
 Telford |
Internet | |
| Stafford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet | |
| Telford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newport, England
Latest outage, problems and issue reports in Newport and nearby locations:
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia £44.80 package change for a change we didn't agree to. Also, Advisor#3 has had me on hold for about 10/15 mins now and he's just accidentally "unhold" me whilst he was making himself a cuppa tea, sounded like he said "****" then put me back on hold again. 🙃
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shaun Simpson
(@shaunsimpson72) reported
from
Hadley, England
@virginmedia how do I cancel? My wife's account. Then can I reopen as a new customer to get the new customer deal?
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
@virginmedia your crappy service is down but yet you will not let me pay a bill early 😡
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Says no issue in area, and as I left for work there was no WiFi signal again, same as yesterday, rebooted box 4 times
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia Had to reset box again when I got home, this isn’t good service
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Brady
(@G1Brady) reported
from
Perton, England
@virginmedia why is your site not working I can't login to my account area and also the virgin box is flashing and there's an error code
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Ali 💛✨
(@IAmAliAddams) reported
from
Hadley, England
Quick to get my money but on thing is for sure @virginmedia is having shite service right now
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Markav🦁
(@MarkavParry) reported
from
Madeley, England
@virginmedia twice I have called you now, trying to cancel my contract. 50 and 90minute phone calls just to be hung up on!! I’m cancelling the direct debit. Just try and charge me and I will be charging you the cost of my phone bill that you wasted my time with!!!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
1 hour and counting on the phone with @virginmedia customer service almost as bad as their actual service
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James Rogers
(@JWRogers82) reported
from
Perton, England
@virginmedia by sport one channel not working I’ve rebooted the box and still not getting any signal but all the other by channels are working what’s going on 🤬🤬
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia day 5 of trying to cancel. Online chat is laughable was in a chat waiting for a reply for 9 hours yesterday,nothing ,now gone back to the start. 150 no1 answers. Covid is not an excuse when all your customers service people can WFH. CANCEL MY BROADBAND NOW!!!!
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia Seems like two out of the three advisors I've spoken to are blind and not willing to help. 🙃 Extremely unhappy with our recent service with yourselves. What happened?! Time to look at other providers I think.
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia WiFi down again for the second day in the TF2 area……will this be fixed ASAP #VirginMedia
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Rinkku
(@Rinkku_) reported
from
Madeley, England
@virginmedia No issues found but it's been constantly dropping all day. That's with doing everything it says on the website. I don't really want to sit through 45 mins of being on hold to be told that nothing is wrong like previous times.
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Mark Kelly
(@upthevale) reported
from
Stafford, England
@virginmedia ... what’s going on with your service in Stafford?? ... not good enough!
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Nick Bryant
(@badsneaker5) reported
from
Broseley, England
@TalkTalk @virginmedia despite MANY phonecalls and promises from yourselves you have failed to transfer my landline number of 50 years from Talktalk to Virgin. SOMEONE PLEASE HELP!
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Jord
(@J8rde) reported
from
Wellington, England
@virginmedia Yes, and end up on hold , I don't work from home so have a very limited timeframe after work to contact you. It shouldn't be this hard to cancel or at least arrange a call back .
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Yasmin 🍹
(@YasminMHx) reported
from
Oakengates, England
@virginmedia He wasn't helpful, just told me again how much my bill was going to be and when it was due. Not helping resolve my issue at all. Our call ended and I've submitted the complaint online.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TR7
(@Taimoor05435737) reported
@virginmedia I think it’s time your customers were educated in the way you deal with customers! The constant bad customer service and refuse to remove credit of a bill for your poor services! Send everyone to @CifasUK cos it’s easy way out!!
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Georgina Cook
(@GCook310) reported
@virginmedia Yeah, we reset it yesterday in the middle of the day and it then cut off a further 2 times later on and has continued to cut out today
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Abbie Grimes
(@abbiegrimesxxx) reported
@virginmedia I have done all this multiple times, I just want to cancel FREE OF CHARGE! As this is out of order and we have had enough. Please can respond to my mother’s tweets. Which she replied to on this thread and assist her further thank you!
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Rita Pires
(@RitaPir18192844) reported
@virginmedia Yes and no,I did say that want this dealt as a complaint now ,customer service did say that would get a manager to call me,but havent got any call from anyone. Ive been a customer with Virgin for at least 9 years,not only mobile but broadband too.This has been an awful experience
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kng100
(@Thee__archangel) reported
@virginmedia It would help if you replied to customer queries. A friend has Contacted them six times, no call back and twice phoned, no call back. Not impressed
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Freya Thompson
(@freyacharlotte) reported
@virginmedia called your service line 3hrs ago as we are having WiFi issues. They said they would resolve issue and to wait 30mins but still having issues. Pink light on the front and green phone symbol and WiFi has been dropping in and out all day
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Sharon Quinn ⚽🏴
(@SaintSharon12) reported
Almost a week off here to do my wee loner thing...I'm back...and I'm back to tell you that Vrigin Money Customer Service is every bit as frustating as Virgin Media! So what's been happening...whit have I missed?
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Dj Walker-Morgan
(@Codepope) reported
Oh dear @WeAreROLI - hosting your downloads on S3 US West for UK users isn't a way to give people decent speed downloads - 20KB/sec? Even with @vmbusiness 's current sucky interconnect, that's still pretty damn abysmal.
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josh.
(@junkie_wannabe) reported
@virginmedia I've tried resetting so many times, the connection is still going off, tried everything at this point so any further help would be great
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Deepak
(@mathur_d) reported
@virginmedia no internet since morning..keeps dropping off every 5 mins...I've been told someone looking at it but no response yet...can you please help