Virgin Media Outage Report in Higher heath, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Higher heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Higher heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Community Discussion
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Virgin Media Issues Reports Near Higher heath, England
Latest outage, problems and issue reports in Higher heath and nearby locations:
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Dave Stone
(@Appolotech) reported
from
Telford and Wrekin, England
Just had my first bill from @TalkTalk, from whom I get the broadband speed I pay for, whereas with @virginmedia I got half what I paid for at twice the price. Should’ve switched in any of those 15 years I was a loyal customer getting terrible customer service!
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James
(@_jwynny) reported
from
Newport, England
Virgin media need to go bust after tonight’s showing, just got to the good bit in who dares wins and it goes down for the millionth time today
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Down again in Newport , Shropshire ! Trying to work 🙄
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia Tbh the 5 minutes of dead air before I put the phone down on your colleague who was "just seeing what she could do" didn't help your cause much
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil B
(@Neilb1985) reported
@virginmedia As previously stated by me I’ve already done this and it is no help.
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xxshl
(@xxshl) reported
@Gunnerzak @virginmedia They’re the worst, their hub 3 lets them down and is the cause of most of the issues. Cheaply made
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Michele Copeman
(@glitzytalons) reported
@virginmedia We had an account - it was NTL email, I have changed the email and password. There are no orders on the tracking so I have spent 36+ hours and got no where. I just FaceTimed my granddaughter - it froze as poor internet connection
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Jon
(@jonwinterburn) reported
@virginmedia Hello? Can you please advise? The upstream is so slow I can't even send an email! How am I supposed to work like this?
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ManaWearBlack
(@ManaWearBIack) reported
@virginmedia TJ Simon at Teesside is THE BEST customer service guy I have ever spoken to or had work for me or worked alongside. A problem I had had for since may he was able to solve in half an hour. He is a credit to his team, your company and his mother above all else. A saint
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ε
(@ellscxo) reported
If I fail my degree, having virgin media internet should be a perfectly valid excuse
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stephen
(@5tephen8arrett) reported
@virginmedia I tried calling your 'help' line. I got a load of recorded messages. How do I speak to a person about my ongoing problem your engineer failed to fix this week? I'm paying for a service but having to work at my brother's house because you are not providing this servic
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Tom Ferris
(@TomFerris97) reported
@stevemarwood1 @Alfie_KC @virginmedia I'm nowhere near Wigan. I'm down south in Swindon but I'm only getting Kilobytes
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Laura Smith
(@MissLauraJSmith) reported
@virginmedia Ok - thanks. Maybe change the email to state "do not reply" then? I was responding to one of several emails sent to me as a new customer.
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GMarkerS
(@GMarkerS) reported
@virginmedia hey there, do you know if there are issues in Stoke-On-Trent area? When trying to connect my devices to the internet, it says no internet, secured...it’s been doing that for the past 3 days. Using a Hub 3 broadband. Cheers!