Virgin Media outages and service status in Higher heath, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Higher heath, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Higher heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Higher heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Virgin Media Issues Reports Near Higher heath, England
Latest outage, problems and issue reports in Higher heath and nearby locations:
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Elaine mills (@elainemills123) reported from Telford and Wrekin, England@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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David Vickers (@VickersDavid) reported from Acton, England@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Kate (@khnatter) reported from Newport, England@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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Kerry (@Kerry777) reported from Newport, England@virginmedia I give up! Time to look for another service provider who cares about their customers!
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J Prescott (@jjpjohn) reported from Higher heath, England@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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David Vickers (@VickersDavid) reported from Acton, England@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Chris Midgley (@chrismidgley) reported from Telford and Wrekin, England@virginmedia broadband outage TF4
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Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England1 hour and counting on the phone with @virginmedia customer service almost as bad as their actual service
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Simon Bonds (@SimonBonds007) reported from Telford and Wrekin, England@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England@virginmedia Nothing listed on the service status page.
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Philip Osborne (@philip_osborne) reported from Telford and Wrekin, England@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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monish sengupta (@sengupta_monish) reported from Telford and Wrekin, EnglandDear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Love is in the hair (@Loveisinthehai7) reported from Telford and Wrekin, England@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Kerry (@Kerry777) reported from Newport, England@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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Dave Stone (@Appolotech) reported from Telford and Wrekin, England@ObsessiveJohn @virginmedia They don’t have any competitors for speed, but that means customer service is complacent. The strongest guarantee with them is that you will not get the speed you pay for during peak times (evenings and weekends), and they won’t care!
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Dave CES Fielder (@ces12fielder) reported from Telford and Wrekin, England@charleeanns @virginmedia @SkyUK Both as bad as each other , look after new customers but not the old , same as phone companies
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Elaine mills (@elainemills123) reported from Telford and Wrekin, England@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
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J Prescott (@jjpjohn) reported from Higher heath, England@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Kate (@khnatter) reported from Newport, England@virginmedia Down again in Newport , Shropshire ! Trying to work 🙄
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Captain Buzzkill RN (@GrumpyXMatelot) reported from Telford and Wrekin, England@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan Scott Jones (@JordanScottJone) reported@virginmedia why am i paying you for a service then when i come to use it your experiencing ‘technical problems’ absolute joke 🤬🤬🤬
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Caroline (@finn33) reported@virginmedia I’ve done the trouble shooting steps. You’ve checked that I’ve paid my bills. Hence the comment about the engineer. I don’t need to give you any other details.
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Colin Morty (@cmwba) reported@virginmedia Tried but its not accepting my log in. Shamnles of a service.
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john johnson - RESTORE CAPITAL PUNISHMENT (@jlj060453) reportedCan you believe it, Virgin Media red button not working on the first day of the football league season! Must do better
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emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported@_hayleighhxo @virginmedia It's stupid ruined it last night cudnt watch cas vs hull let's see wt next games like thank god St's wakeys not on the red button hate to think what other two games are gonna be like useless
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David Gardner (@LeylandDavid) reportedOnly telephone is working in PR25 1UJ (no Internet or TV services). Any idea when service will be resumed please? @virginmedia
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Mattey (@Matteysan) reported@marshallavfc @AVFCStore No issues here. Virgin Media.
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Allison🏴🇬🇧🌻🦔📚 (@bookwormmumof2) reported@virginmedia “Total loss of broadband and phone since 14 July 2026” Ref F012358846 “Please escalate to the network team” I’ve had 6 diff dates of engineer on his way I have just made a complaint also on virgin media website
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Gaz (@gazzawefc) reported@VirginMediaIE Day 3 of no Broadband.... cannot contact customer care, disgraceful carry on from Virgin Media....
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👾 (@pxrt8i) reported@mark240868 @virginmedia they hope to fix by the 28th august…