Virgin Media Outage Report in Higher heath, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Higher heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Higher heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Higher heath, England
Latest outage, problems and issue reports in Higher heath and nearby locations:
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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Ed
(@Ed_Pritch91) reported
from
Telford and Wrekin, England
@mitchec1 @SkyUK @virginmedia Bad move.
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia outage in TF area. Internet has been down since 11am? Estimated fix time is 3pm? How are we supposed to work from home?! I hope you will be giving compensation for this.
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
1 hour and counting on the phone with @virginmedia customer service almost as bad as their actual service
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Down again in Newport , Shropshire ! Trying to work 🙄
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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James
(@_jwynny) reported
from
Newport, England
Virgin media need to go bust after tonight’s showing, just got to the good bit in who dares wins and it goes down for the millionth time today
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jimstagram
(@iamjimpage) reported
@virginmedia Already done it, still the same problem
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〽 A R T I N
(@smartymarty83) reported
@virginmedia But couldn’t as when the virgin media tech turned up to install realised there is no fibre cable in the road, how disorganised is virgin media that you don’t know that or track it . Even the number to cancel doesn’t work and says “ due to covid we have had to cut services “ WHAT
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Alan Briggs
(@AlanBri65950929) reported
@virginmedia Really fed up with broken promises. Three times I've been told I will be phoned back when problem resolved. Just been given the same spiel. Time to cancel the direct debit.
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Claire de Souza
(@clairedesouza) reported
@virginmedia I’ve had to relive telling your teams over 9 times my grandpa died, we sold the house, cancel services. I’ve had the phone put down on me, transferred numerous times, it’s been over a DAY now of back + forth, and it’s still not sorted. Anger is an understatement. 🤬
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Wendy Osborne
(@PersonTwentyTwo) reported
@itvhub why does my itv hub keep crashing after each ad break? It keeps going back to the beginning every time after an ad break and I have to spin back up to where I was. Has never happened before. Watching on VirginMedia tv
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〽 A R T I N
(@smartymarty83) reported
@virginmedia Absolute shocking , your customer service just read from a script put in India and are worse then robots they don’t listen and just wait to say the next line on thier list nearly 4 hours and 15 people later I cancelled my installation which was suppose to take place today
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MichelleH
(@Mich180572) reported
@virginmedia Can someone please try remote fix please
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graphine
(@graphine_wow) reported
@virginmedia Well like I said I never get any sense out of them. And as advised I am calling and have been on hold for 40 mins already.
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MichelleH
(@Mich180572) reported
@virginmedia Hi ... tv has been intermittent today and not working for past few hours. Have tried all the suggested resolutions ... any ideas?
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John of Oxford
(@Monsieur_Hulot) reported
@virginmedia Rubbish connection today. Down from midday and just come up. Done all the usual, just had to sit it out.