Virgin Media Outage Report in Higher heath, Shropshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Higher heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Higher heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Higher heath, England
Latest outage, problems and issue reports in Higher heath and nearby locations:
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Don walker🇬🇭🇬🇧
(@DonWalker124) reported
from
Telford and Wrekin, England
@virginmedia Exactly the same thing they keep telling me whenever I called them so if you truly want to help kinda send someone to come & have a look. Tf3 2LD.
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia 1/2 It’s with all devices, we’ve tried everything, we’ve reset, we’ve turned everything off and on again, we’ve switched from 5ghz to 2.4ghz and back again … it’s … just … so … slow! 😫😫😫 And I don’t get why we should need to be IT experts to get a good service …
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Trouble is as I explained, it’s rented accommodation and the rental company have the login and password info and are closed all weekend. Making studying impossible 😠
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia I give up! Time to look for another service provider who cares about their customers!
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Philip Osborne
(@philip_osborne) reported
from
Telford and Wrekin, England
@virginmedia Nothing listed on the service status page.
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia Update says 6:30pm. It has been down since 2pm. No updates via text or email. Very disappointed.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Simon Bonds
(@SimonBonds007) reported
from
Telford and Wrekin, England
@virginmedia any reason why it’s taking you 4 hours to fix a problem in our area. This is the service you expect us as existing customers to pay through the nose for. But when we ring up and complain you say your deals are for new customers only!
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James
(@_jwynny) reported
from
Newport, England
Virgin media need to go bust after tonight’s showing, just got to the good bit in who dares wins and it goes down for the millionth time today
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Love is in the hair
(@Loveisinthehai7) reported
from
Telford and Wrekin, England
@virginmedia can you help me? I have lost itv channel, its completely frozen. All other channels are fine and I have cheaked wires and reset my box.
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John Gallagher
(@rexham) reported
from
Telford and Wrekin, England
@virginmedia hi are you running an anniversary prize comp. my browser keeps picking up a page saying so and I can’t get rid of it. Help
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James Agg
(@Jimmyboy35) reported
from
Telford and Wrekin, England
@virginmedia can someone from your customer retentions message me or let me contact someone had a very embarrassing offer for a new deal been a customer over 23 years I was told if I dropped sky sports and bt sports it would cost more
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 35 minutes trying to talk to someone and nearly two hours from your how can I help tweet. No wonder I'm leaving
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Kerry
(@Kerry777) reported
from
Newport, England
@virginmedia poor service! Second time calling in a week! Slow service and bad reception! For the money you pay it’s not acceptable. Time to look ok for a new service provider!
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Captain Buzzkill RN
(@GrumpyXMatelot) reported
from
Telford and Wrekin, England
@virginmedia 40 minutes and I finally get to talk to someone before being put on hold again as I'm bringing transfered because that person from @virginmedia can't help despite going through a multi choice option list that be part of the Turing test
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monish sengupta
(@sengupta_monish) reported
from
Telford and Wrekin, England
Dear @virginmedia I have called you four times to resolve my bill. Every time I was promised to get a resolution within 3 hours. This is going on since 9th October.
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Kate
(@khnatter) reported
from
Newport, England
@virginmedia Down again in Newport , Shropshire ! Trying to work 🙄
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia is there a broadband issue as mine has suddendly stopped working tried re set router still nothing am in Telford
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Elaine mills
(@elainemills123) reported
from
Telford and Wrekin, England
@virginmedia hello already have broadband with you but 2 weeks ago visited shop signed up for phone and tv not got phoneline working yet tivo box not arrived dont know when live date is can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Smith
(@adam01smith) reported
@virginmedia No. I’ve rang numerous times and been told to await a call back which I know is going to be on the wrong number. I refuse to ring anymore as im having to do all the leg work. My complaint will either be dealt with soon and amicably or I will be taking this further
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Matt
(@Matt01157265) reported
@virginmedia That’s all well and good, but how do I go about getting a refund for the service - I paid to watch a whole card, not part of it?
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katelyn♡
(@cityofthedxmned) reported
@AltKitty_ @virginmedia Also calling at 7pm??? I questioned it and he said he works till 8pm and I just said well we don’t so pls don’t call at this time it’s pretty rude imo
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Scouse 👤
(@twittedtwotted) reported
@virginmedia I left in October and sent my equipment back 3 weeks ago.Prior to leaving the engineer came and replaced our hub and took the old one. Now I've got a text saying I didn't send the 2 hubs back. I've called your cust serv 3/4 weeks ago & told them to no avail. Help pls
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DAM
(@crawmo) reported
@virginmedia no reply to my written Complaint reference C-1810222167 . Can someone help me pls .
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katelyn♡
(@cityofthedxmned) reported
The level of rudeness the customer team @virginmedia is just insane absolutely disgusting
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Grant Ring
(@RingGrant) reported
@virginmedia So even your changing your mind what a stupid business model Virgin media would rather I cancel a paid service to get a free one when I want both this will mean I pay less each month just to get a stream box
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NMc
(@_niallmccarthy_) reported
@virginmedia have been in a queue which will take "up to 45 minutes" for your online movers chat for now over 3 and a half hours 😴 always such a poor company to deal with
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Grant Ring
(@RingGrant) reported
@virginmedia That’s the number who today twice told me they would not let me have stream box as I already have a V6 box. Fill in a contact form never had a contact. The TV stream website has in FAQ that I can have both a V6 box and a stream box but I am refused at every turn!
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Raidernationuk
(@raidernationuk1) reported
@virginmedia Yes but I get literally nowhere when I speak to your advisors. Apparently unable to give me a date of when the cabling will be completed. I’ve spoken to multiple people whom have misinformed me (fobbed me off) saying the work will be done that day. And it hasn’t. Really poor