Virgin Media Outage Report in Acton, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra Turner-Burris
(@Sandie10Burris) reported
@mouthwaite @virginmedia You may have the same problem as us, since everyone started using the internet the cables are too old in our area they are using the old Telewest and these are old. I even contacted Liberty Global who own Virgin Media, well we said we were leaving got a message they boosted it x
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Dinesh hirani
(@DinuHir) reported
@virginmedia So due this mean bills will be lowered or the services will be more unstable and Borges
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James Berry
(@JamesSBerry) reported
@virginmedia Your service is beyond pathetic. This is as good as false advertising...we disconnect multiple times a night, takes ages to buffer anything and when an engineer came round he told us it was because we had metal in our walls. You can put WiFi on f'ing trains.
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JAMES N
(@C_JamesN) reported
@virginmedia Hello, the issues started around the 19th (as shown on the graph). I have tested again today and there is still speed issues unfortunately. I tried the self-test and it said the Hub was working perfectly fine.
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C Campbell
(@chick_campbell) reported
@virginmedia been asking for years but not one of you **** nuggets can respond,is there a genuine reason why you’re broadband is so pathetic? Seriously? Absolute robbing bastards of a company and your telephone staff,how can they help? They can’t spell WiFi
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Chris Wallace
(@Wallicimo) reported
@virginmedia Oh Christ. At least no one wills be lonely as they will spend a minimum of 2 hours a day on the phone to customer services. Quite a culturally enriching experience as you will visit call centres all across Asia and the UK. @TheChris_g - I’m back.
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Chris Wallace
(@Wallicimo) reported
@virginmedia Why do you hate carers so much? Why would you subject them to your awful customer service after everything they’ve put up with during the pandemic?
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Daniel Sharp
(@danielsharp1882) reported
@darren_bell @mouthwaite @virginmedia I’ve in the process of moving away from them due to poor signal strength around our home, testing a 5g hub currently that’s working well, but would be interested in what router you purchased Darren? Thank you
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dEAd N0BLE
(@DrewDrewie118) reported
@virginmedia your Internet is ******* ****, its not reliable at all! Had more disconnects in last two weeks, then I ever did with #sky in two years, I WILL BE leaving your services, absolute joke,
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Helkhiana
(@helkhiana) reported
@F0XYPOTE @virginmedia I might just have to look into getting a contract with sky or bt. Ive had BT before and 0 issues. With virgin i had so many issues. I've been told by an engineer once to use Internet less. Dude, my job and my hobbies are on the Internet..i pay for unlimited usage, so give me that