Virgin Media Outage Report in Acton, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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Anthony Hibbs
(@HibbsA) reported
from
Newcastle-under-Lyme District, England
@Paulout @BT @virginmedia I can’t believe how bad BT have been over this. Advisors just seem to want to keep you talking even after taking 20+ mins to get through and then do nothing for you. Proper fed up 🙁
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Chris Peach
(@peachy_80) reported
from
Winsford, England
@Dave_hampton @virginmedia @bt_uk I’ve got BT, good service from them but prices do rise from time to time.
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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David Sumner
(@Dave_Sumner) reported
from
Winsford, England
@virginmedia probably.. but that doesn’t help me with my current one and emails I have stored in that account..
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
Er....@virginmedia it's not working!
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Jnr
(@PaulCarly4) reported
Hey @virginmedia why have you just conned me into paying a certain fee to get my service back on and then put me through to another department to demand money I weren’t told about and then have your team hang up when explaining this to them???
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Chris Jones
(@chrisjones80) reported
@virginmedia You have advised me to call a department that have already told me they don’t know the answer. You have refused to advise me on my request of how to speak to someone with seniority within your management structure. Please explain how you think that is an acceptable resolution?
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david
(@david44001511) reported
@virginmedia trying to cancel an engineer visit on Sat 15th, but unable to do so thru app or website, contact me urgently
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Chris Jones
(@chrisjones80) reported
@virginmedia So no one at the entire company is able to tell me what the problem is? You can’t. Pre-installation team can’t. Installation team can’t. Customer services can’t. You are telling me that there is no one at the company able to explain the problem and provide a solution?
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Chris Jones
(@chrisjones80) reported
@virginmedia They haven’t. They don’t know anything. Just tell me that it’s an external issue. No idea what it is. Tell me it will be fixed on a date. It doesn’t get fixed and date gets pushed back. Happened 6-8 times since mid-August. Told me on Monday that everything was good for tomorrow.
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Mr Baileys Colada
(@Jobe_rogerson95) reported
Another day, same problem with @virginmedia. There are loads of people unable to use the services you provide and haven’t been able to for days. Either your engineers are the most incompetent bunch of people ever or you don’t actually know what the problem is.
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Adz
(@CarpingAdz) reported
@virginmedia so any chance of getting some internet this week. Down again in SM4.
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Marc Hall
(@MarcChuck) reported
@virginmedia I received an email telling me our broadband was going to be faster. It’s literally never been slower. Amazon won’t load and Netflix won’t work properly aswell as the internet taking a longer to load.
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Nicola Gauld 🧡 💚
(@nicolagauld) reported
@virginmedia I appreciate that you don't have account info here and that my query isn't an emergency but I'd be grateful for a response/or web chat.
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Kaiser Soothsays
(@_SonOfTheDesert) reported
@virginmedia I finally got my contract cancelled. If “Peter” had actually listened to me instead of trying to control the conversation, none of this would have been necessary. He ended up losing you a customer. Unless he has a serious attitude adjustment, I won’t be the only one he costs you.