Virgin Media Outage Report in Acton, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 25: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Julie Podet
(@JuPo71) reported
from
Crewe, England
@virginmedia It took over 50 mins to get through to receive no relevant assistance or guidance. However no problem in taking the DD of £100 every month !!
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Karlim00
(@karlim00) reported
@virginmedia @O2 10 year customer here, seems you have made it impossible to talk to someone on the phone now? we have been having problems ever since corona mostly tolerable 1 day issues. Today and yesterday we have no upload on our internet. If this is not fixed today, we will be leaving.
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Shiel Yule
(@shielyule) reported
@virginmedia Maybe I could get some actual customer support as discussing over twitter is a bit of a joke? you have my email, phone etc what is stopping your customer service actually contacting me? Is that not the service you sell?
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Grace 💕
(@gracehsoro) reported
@virginmedia I'm having trouble accessing games on my Switch and PS4. Everything else seems to be working fine. It's just odd that the things it's effecting happen to games consoles 🥲🤔
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Davies
(@DeltaDeltaOBE) reported
Looks like @virginmedia is down in quite a few places all over the country. It would be nice for some updates.
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Crystal Hill🌸
(@CrystalHill141) reported
@aaronhiggins18 @virginmedia I’m having the same problem I’m having to use my data
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Simran
(@SimShergz) reported
Prime Video is so terrible on @virginmedia. I use the app and the tv goes fuzzy and then I have to restart the whole box every time?
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T Raza
(@viva_la_raza_86) reported
@virginmedia what do I have to do to get my Internet working and make a complaint about your rude staff members and poor customer service. Leaving me on hold for 30mins at a time. Lying to me by saying they will send engineers out and then don't.
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Dave Green
(@namespace_dave) reported
Anyone else in the UK struggling to connect to #github via CLI or web? I'm on Virgin Media and having issues this morning.
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burpymcbigpants#
(@trevorbone999) reported
@virginmedia is there a problem with the Internet? I keep getting kicked off the Internet & it's saying no Internet connection even though I have.
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ronnietopaz
(@ronnietopaz1) reported
@virginmedia @twiggy_1979 thats not working! Out for me in Hemel Hempstead!