Virgin Media Outage Report in Acton, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Acton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Total Blackout | |
| Crewe |
Internet | |
| Whitchurch |
TV | |
| Crewe |
Internet | |
| Crewe |
Internet | |
| Crewe |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
-
turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
-
Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
-
David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
-
Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
-
Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
-
James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
-
chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
-
Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
-
Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
-
Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
-
Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
-
J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
-
J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
-
David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
-
Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
-
Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
-
turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
-
Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
-
Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
-
Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
David B Sauer
(@DavidBSauer) reported
@virginmedia @virginmedia I have tried repeatedly. Sunday I was unable to get any response despite trying for hours. And today, 789 was insistent I must pre-pay for an impossibility! But unable to explain why. This entire experience has been terrible.
-
Victoria Edwards
(@Ticvoria3) reported
@virginmedia @virgin YOUR CUSTOMER SERVICE SUCKS. 80 yr old customer tells you of SIM CARD SWAP fraud & 3 days later you have done nothing. Get off your corporate backside.
-
Sam K
(@samko1235) reported
@virginmedia Just the yellow one at the bottom. I've been over the various resets with your phone team a few times and none of them have been able to sort. The hub is clearly not working correctly and needs and engineer to fix it.
-
Sarah
(@poisongirlsasa) reported
@virginmedia I'm now locked out of the online help process because every time I've followed the help guide it ran a test at end so I've reached the max 6 tests and it won't run anymore. I need to work from home.
-
Mpmrsm
(@mpmrsm) reported
@virginmedia I am a UK customer. In my view it was important to highlight as many Virgin Media associations in my tweet.
-
Zoheb Chugtai
(@ZChugtai) reported
@virginmedia Because virgin media customer service is shocking. Not even the staff want to attend such an event
-
Finn-day the 13th 🎃 SGC 6 MONTHS 🎉
(@thehumanandjake) reported
my internet is just broken virgin media wtf
-
Lekhani 💫
(@LekhaniChirwa) reported
I called them on 27 Sep & had another 30 min phone call getting passed around departments. They concluded that there was no record of them agreeing to the cancelation fee being wavered. But @virginmedia aren't your phone calls recorded? Do you not make notes on customer accs?
-
Julie Fryer
(@JulieFryer14) reported
Dear @virginmedia - please can you tell me where @KerrangMagazine tv has disappeared off to & why ******** the box is on every channel?!
-
Jordan
(@RELiNQUiSHUK) reported
@virginmedia My internet speeds are showing as normal, but it's taking a while to load web pages, i'm lagging on Discord and Games, i've tried calling but offices are closed. I have restarted the router several times, this is affecting both wired and wireless devices. Help please