Virgin Media Outage Report in Acton, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Acton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Acton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Acton, England
Latest outage, problems and issue reports in Acton and nearby locations:
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia No I don’t live near her, she is upset and I cannot get through to anyone at Virgin, I need an engineer out to fix this issue....
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Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
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Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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J Prescott
(@jjpjohn) reported
from
Higher heath, England
@virginmedia Thanks for you lack of response @virginmedia, obviously customer support or helping out my 86 year old mother who lives alone get her phone back and working is not a priority to you, maybe @SkyHelpTeam will be more helpful when I call them tomorrow, disgraceful customer service
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Julie Noble
(@JulieMNoble) reported
from
Tarporley, England
@LaraNewman @virginmedia @virginmedia is that what you call service #unacceptable #2020 #internet
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
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Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
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David Vickers
(@VickersDavid) reported
from
Acton, England
@virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Rob
(@Rigobluenose) reported
from
Littleton, England
@virginmedia What price customer loyalty...Eh £276 more than everyone else please Sir
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Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fran Court
(@lefran) reported
@virginmedia I finally got through to someone and they've resolved the terrible speeds and upgraded me and reduced the bill amount, but the issue is that whoever setup the new account when I moved did not apply a username to my account, I'm awaiting a call back about that from IT.
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ASHLEY
(@agriffiths57) reported
@virginmedia This joke and the number given asking me to call your main number a complete waste time Please tell your boss am not paying the next bill and my invoice for my time is in post along with your broadband modem and router Your customer serivce is poor and that putting lightly
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Donald Macleod
(@DonaldMacleod01) reported
@virginmedia Absolutely zero progress. Nothing at all had been “escalated” from yesterday and no engineer booked despite what I was promised. What a shambles of a service. I am told an engineer will appear on Friday morning. Can I believe it?
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Ben Baker
(@BKR_Bathrooms) reported
@virginmedia Oh come on 1. could’ve done it myself I’m very capable of digging a hole and running a cable in some conduit. 2. Why wasn’t a site visit carried out prior to installation. 3. Why couldn’t he do it. Very poor service and I’m sick of national big companies getting away with it!
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Sarah Scoot
(@SarahScoot17) reported
@virginmedia shocking customer service. Trying to sort contract out its now been 2 days and still no further forward just palmed off to other colleagues and still not delt with. Time to leave, waisting my time 🙄
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🌱🦄
(@Leighcakes) reported
@virginmedia I want to make a complaint as I had a very aggressive sales call yesterday evening. Trying to force me to sign up for a package twice what I'm currently paying and wouldn't take no for an answer! I felt really upset after the call.
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Simon
(@Mk3laserboy) reported
@virginmedia I don't doubt that, but I can't keep waiting for an hour or so at a time, waiting on the phone, let alone a useless text service that is even worse
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John Davison
(@j0s0r) reported
@virginmedia Tries to give them a ring, spoke to one person said fine, put me through to retentions and then no help at all. Hung up on me
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Dr. Ruby
(@PaperWhispers) reported
What is this torturous hold music virgin media is using? They want me to hang up but I need to cancel so I can save over 20 quid a month!
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sam Deacon
(@deacs07) reported
@virginmedia you are a disgrace. 4 failed engineer visits in the past 10 days. No service and to rub salt in the wounds, you haven’t applied any payment credits rather than duplicated my account payment 4 times over! I was promised significant reimbursement.Please contact meASAP