Virgin Media

Virgin Media Outage Report in Keele, Staffordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Keele, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keele and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Keele, Staffordshire, England 10/30/2025 23:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Keele, Staffordshire, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

Loading map, please wait...
City Problem Type Report Time
United KingdomStoke-on-Trent E-mail
United KingdomStoke-on-Trent TV
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Wi-fi
United KingdomStoke-on-Trent Internet
United KingdomStoke-on-Trent Internet

Community Discussion

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Virgin Media Issues Reports Near Keele, England

Latest outage, problems and issue reports in Keele and nearby locations:

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them

  • andyvic7 Andy Picken (@andyvic7) reported from Stoke-on-Trent, England

    @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬

  • Ohrate_Tri Chris Walton (@Ohrate_Tri) reported from Stoke-on-Trent, England

    @virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help ! How do I cancel my contract? When I call u it says to do it on line, when I go on line it says to call #stuck

  • iMeyrick Meyrick (@iMeyrick) reported from Stoke-on-Trent, England

    Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.

  • moorland2 Moorland (@moorland2) reported from Endon, England

    @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

  • CJMontford Connor / MN (@CJMontford) reported from Newcastle-under-Lyme District, England

    Virgin Media is DOG AWFUL

  • moorland2 Moorland (@moorland2) reported from Endon, England

    If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

  • demonbaz666 bazza baz (@demonbaz666) reported from Stoke-on-Trent, England

    No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.

  • allanwebb69 Allan Webb (@allanwebb69) reported from Stoke-on-Trent, England

    @virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

  • VickersDavid David Vickers (@VickersDavid) reported from Acton, England

    @virginmedia Help !!! How do I cancel my contract? On line it says to ring you and when you ring it says to go on line. If I call to try and speak to anyone at all, there is simply no answer, no matter how long you hold for. #stuck #customerservice? @richardbranson @MartinSLewis

  • AlenaCopeland_1 Alena (@AlenaCopeland_1) reported from Stoke-on-Trent, England

    @Turnerandhooch @virginmedia Shocking service they are

  • Rocketman_86 Rocketman_86 (@Rocketman_86) reported from Stoke-on-Trent, England

    @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Stoke-on-Trent, England

    @AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit

  • Turnerandhooch turnerandhooch® (@Turnerandhooch) reported from Newcastle-under-Lyme District, England

    @virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again

  • xTrustBandit #bandit4president (@xTrustBandit) reported from Stoke-on-Trent, England

    @virginmedia u guys ******* suck . Worst internet UK

  • chasplummer1 chas plummer (@chasplummer1) reported from Newcastle-under-Lyme District, England

    @virginmedia 2 days intermittent internet service. Website not available to register complaints

  • moorland2 Moorland (@moorland2) reported from Endon, England

    We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Martin4Satan Martin (@Martin4Satan) reported from Peterborough, England

    Anyone else having intermittent issues with @virginmedia #Peterborough

  • Enrohd_1992 Douglas (Statman Doug)🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Enrohd_1992) reported from Currie, Scotland

    Virgin Media you are a pile of shit!

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    @virginmedia Let’s see if you can keepie uppie the signal to your customers

  • PaulFar47747735 Paul Farmer (@PaulFar47747735) reported from Kingston upon Thames, England

    @virginmedia Down again!!

  • ronanfeehan Ronan Feehan (@ronanfeehan) reported from Clarecastle, Munster

    @VirginMediaIE phone network appears to be down also #virginmedia

  • AlexanderRyll Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England

    @virginmedia The website is not working, service has gone down again (4th time today)

  • WellMax81 Anthony Maxwell (@WellMax81) reported from Sale, England

    Virgin media is going down at 20 past each hour. She must be exhausted

  • Jakec1505 Jake (@Jakec1505) reported from Chelmsford, England

    Virgin media are actually ***************. Worst WiFi I’ve ever had

  • maxxwhitter Max-Well-Made-It (@maxxwhitter) reported from Urmston, England

    @TomDean86 @virginmedia 🤣😂🤣 to be fair when it comes to speed virgin piss everyone else but it’s just reliability issues! Still won’t switch to anyone else unless the rat catch up on those super fibre optic speeds

  • beth_emma_ Beth Emma (@beth_emma_) reported from Stoke-on-Trent, England

    This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬