Virgin Media Outage Report in Keele, Staffordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keele, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keele and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Keele, Staffordshire, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Newcastle under Lyme and Crewe.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Newcastle under Lyme |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Phone | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV |
Community Discussion
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Virgin Media Issues Reports Near Keele, England
Latest outage, problems and issue reports in Keele and nearby locations:
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Julie Podet
(@JuPo71) reported
from
Biddulph, England
@virginmedia very disappointed with your level of service to an elderly disabled customer. Drafting a complaint that will be with your shortly.
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Joel Womsley
(@SoManyJoels) reported
from
Newcastle-under-Lyme District, England
Hey @virginmedia wifi has been down for 12 hours box has been reset several times, any idea what the problem is : ST5 postcode
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
This is ******* painful @virginmedia were in the middle of a lock down sort yourselves out 🤬
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Alena
(@AlenaCopeland_1) reported
from
Stoke-on-Trent, England
@Turnerandhooch @virginmedia Shocking service they are
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Moorland
(@moorland2) reported
from
Endon, England
@virginmedia trying to contact you and all I keep getting is a stupid repetitive bot
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Allan Webb
(@allanwebb69) reported
from
Stoke-on-Trent, England
@virginmedia good to see you have added #DMAX at least just when going to cancel subscription due to lack of channels
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Will Hook
(@williamtm) reported
from
Crewe, England
@serenium @virginmedia Lots of ISPs don’t support it, not just VM.
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David Knight
(@Knightfight7) reported
from
Stoke-on-Trent, England
@virginmedia Didn’t think your service could get worse.Wifi is now completely unusable.Getting 3mb wired into a Xbox one.Still got considerable amount of tv channels not working.All for £100 per month.What an absolute disgrace
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Santa Sime 🎅🏻🎄
(@FowldsSimon) reported
from
Stoke-on-Trent, England
@virginmedia why was I not informed of changes to my package. I’ve got the full house package which included kids tv. Name changed to maxit and now no kids Tv. Thank god we have amazon and Netflix which has kids stuff on. Don’t watch either on Virgin as it’s so slow.
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Andy Welsh 🍕
(@imandywelsh) reported
from
Stoke-on-Trent, England
@virginmedia Don't worry you're rep is long gone! It was just the worst timing to rock up & block our extremely tight side road 👌🏻
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Shaun Mountain
(@Mountain1863) reported
from
Biddulph, England
@virginmedia Not even a DM asking for contact details to discuss further @Ofcom & @CISASUK have been informed and will be supporting with furthering my complaint. Hopefully my followers will see these tweets and avoid your black Friday sales 👌👍 even if only one person avoids the #scammers
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bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
Internet is shit will be streaming sum time tonight fking virgin media r shit
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chas plummer
(@chasplummer1) reported
from
Newcastle-under-Lyme District, England
@virginmedia 2 days intermittent internet service. Website not available to register complaints
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#bandit4president
(@xTrustBandit) reported
from
Stoke-on-Trent, England
@virginmedia u guys ******* suck . Worst internet UK
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turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia
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Moorland
(@moorland2) reported
from
Endon, England
If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go
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Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
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Meyrick
(@iMeyrick) reported
from
Stoke-on-Trent, England
Me to the controller after reconnecting to @vatsim for the 5th time in one flight due to the virgin media outage.
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Denise Powell
(@PPowellfamily) reported
from
Barlaston, England
@virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service
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turnerandhooch®
(@Turnerandhooch) reported
from
Stoke-on-Trent, England
@AlenaCopeland_1 @virginmedia I thought once maybe an accident but twice is *************** , I haven’t got online access never been sent a bill no emails so I’m ****** , gonna have to cancel direct debit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Clarke
(@1d06823a819848f) reported
@virginmedia He asked for the cancellation department, and finally got a seemingly helpful person! The issue was with the actual cable outside, she said she'd give him an email address to contact to pursue compensation, but it's just a link to virgin media's ofcom codes and policies 😞
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Ladykm
(@LadyKMary) reported
@virginmedia Someone was supposed to attend my house today and they did not show up. Waiting in all day. No point phoning as you never answer. Please can someone contact me relating to this urgently.
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julie andrusyschyn
(@andyshoestring) reported
@virginmedia good evening...how do I request a new remote please. I think mine is not working as well.
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Cheska Watts
(@Cheskakaa) reported
Terrible customer service competition of the week is on! This weeks competitors are @virginmedia and @HaysTravel...🤬
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Weszo1
(@ChrisWe85459633) reported
@virginmedia You at 17:38, Dec 2: Hi I cancelled my direct debit as have moved banks but I have paid the bill but says my monthly bill is still outstanding when I have paid the bill,please help
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Still with the problem, no answer
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Maarten Dreyer
(@DreyerMaarten) reported
@virginmedia Hi! No, the WiFi signal itself is OK. The Internet simply drops on it. The actual WiFi signal does not go down in this case. I understand 5ghz does not go through walls as well. It's like it is losing its IP lease from the router or something. Thanks!
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Amy
(@littleamz5) reported
@virginmedia I have not been set up for my vrigin yet and a bill is coming out of my account this is unacceptable! Can u help?
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Sam Nash
(@samnash23) reported
Hi @virginmedia you have the absolute worst customer service I have ever experienced #virginmedia
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ranjieni
(@ranjieni2001) reported
@virginmedia paying your bills on time every month, you never failed to increase the fee every year but your service? Never improved. Hardly have connection and I have to rely on mobile data and pay extra for that! How much more ridiculous this can get! #embarassingclientcalls