Virgin Media outages and service status in Keele, England

Problems in the last 24 hours in Keele, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keele, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Keele, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Total Blackout	24 hours ago
Stoke-on-Trent	Wi-fi	2 days ago
Stoke-on-Trent	TV	2 days ago
Stoke-on-Trent	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Keele, England

Latest outage, problems and issue reports in Keele and nearby locations:

• 
  Robot Monkey (@BeppoMonkeyBoy) reported 3 seconds ago from Bucknall, England

  @virginmedia shocking service already thinking of cancelling, and I’ve not even been setup yet. I’d avoid, maybe I’ll talk to the other fiber in my area, I think they are a lot cheaper.

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 5 minutes ago from Stoke-on-Trent, England

  @virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.

• 
  James O'Hara (@jamesjohara) reported 10 minutes ago from Newcastle-under-Lyme District, England

  Er....@virginmedia it's not working!

• 
  bazza baz (@demonbaz666) reported 22 minutes ago from Stoke-on-Trent, England

  Internet is shit will be streaming sum time tonight fking virgin media r shit

• 
  Jessica Oliver (@Jess_L_Oliver) reported 25 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia I’ve now got an “intermittent signal issue” message

• 
  cara (@PeachyBeechy) reported 33 minutes ago from Stoke-on-Trent, England

  @virginmedia shocked and appalled by the rude and aggressive manner of one of your agents just now during an unsolicited sales call.

• 
  James Hope (@gingerjames1990) reported 33 minutes ago from Stoke-on-Trent, England

  @Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding

• 
  James Hope (@gingerjames1990) reported 34 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!

• 
  Daz (Oaky) Holdcroft (@dazholdcroft1) reported 40 minutes ago from Stoke-on-Trent, England

  @TerryBossons @virginmedia Since Covid no body answers phones any more crazy, shocking though that is @TerryBossons really bad costumer service and lack of information I had this with Sky very similar 2 very poor service providers with little thought of what’s going on in todays climate

• 
  Les Chaplin (@LesChaplin) reported 41 minutes ago from Stoke-on-Trent, England

  @virginmedia Yes absolutely, soon as we landed I got the message saying I was in Greece and could use my mobile exactly the same as in the UK. At no point did it say to check for other countries in case they stole my network! I had been on the same network all week from 26th August

• 
  Rocketman_86 (@Rocketman_86) reported 43 minutes ago from Stoke-on-Trent, England

  @virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance

• 
  Will Hook (@williamtm) reported 49 minutes ago from Crewe, England

  @serenium @virginmedia Lots of ISPs don’t support it, not just VM.

• 
  Sophie Bridgett (@sophiebridgett) reported 50 minutes ago from Stoke-on-Trent, England

  @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

• 
  Moorland (@moorland2) reported 51 minutes ago from Endon, England

  @virginmedia trying to contact you and all I keep getting is a stupid repetitive bot

• 
  Moorland (@moorland2) reported 52 minutes ago from Endon, England

  We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

• 
  Iwan Evans (@iwanevans) reported 53 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

• 
  Ian Fraser (@IXL) reported 54 minutes ago from Keele, England

  Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?

• 
  James Hope (@gingerjames1990) reported 56 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved

• 
  turnerandhooch® (@Turnerandhooch) reported 56 minutes ago from Newcastle-under-Lyme District, England

  @fslconsult Yes it’s shit I keep calling to cancel but keep getting cut off about every 40 minutes of hold . Brings a tear to my eye @virginmedia

• 
  Les Chaplin (@LesChaplin) reported 60 minutes ago from Stoke-on-Trent, England

  @McGiff @virginmedia I am having exactly the same problem over roaming charges for a country I’ve not been anywhere near a, appalling service and been told tough pay or they take me to court! At my wits end!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Kemmett ⛳🏌🏻‍♂️🏏🏉 (@kemmo81) reported 4 minutes ago

  @virginmedia not internet/tv all day, please update when you will fix- wd5 area

• 
  LGWLGWLGW (@lgwlgwlgw) reported 8 minutes ago

  @virginmedia another day another set of “intemittent service issues” can I make my payments to you intemittent depending on service availbility? Crock of **** service #crapbroadband

• 
  Colin (@Colinmc7t) reported 9 minutes ago

  @virginmedia Yeah yeah yeah absolutely useless service

• 
  Stephen Maddock (@stephenm68) reported 10 minutes ago

  @alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.

• 
  Paul Hulse (@paulpresenteruk) reported 13 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  Magnolia’s Art (@Magnoli23215778) reported 15 minutes ago

  @elldivino @virginmedia ****!

• 
  Mountain Walker 🏔 (@percesonator) reported 15 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin media, awful company.

• 
  Seren 7 (@Seren_7) reported 22 minutes ago

  @virginmedia your online chat to us hasn’t worked for over 6 weeks. I have only been able to cancel today after being on a 1 hour call. Please advise when my account will be credited?

• 
  Monty Kumbulla (@KumbullaMonty) reported 26 minutes ago

  @virginmedia What are the chances of a very-light-use customer that has been with you for THIRTY YEARS getting a deal at the same cost as a brand new customer?

• 
  CliveR (@CliveR39) reported 27 minutes ago

  @KuchPatryk @Se_Railway No Virgin Media broadband- @nationalrailenq were reporting a network problem