Virgin Media outages and service status in Keele, England

Problems in the last 24 hours in Keele, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keele, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Keele, England

The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Internet	2 hours ago
Stoke-on-Trent	Internet	7 days ago
Stoke-on-Trent	Internet	7 days ago
Stoke-on-Trent	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Keele, England

Latest outage, problems and issue reports in Keele and nearby locations:

• 
  dean condliffe 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DeanCondliffe) reported 4 minutes ago from Stoke-on-Trent, England

  @virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.

• 
  Tiny Tog (@Tiny_Tog) reported 6 minutes ago from Stoke-on-Trent, England

  Great customer services at @virginmedia this morning.Waited 28mins for phone to be answered then to be given a phone number that says there’s no issues. F1 starts in less than an hour #lookingfornewprovider

• 
  Rob (@robbiedyson) reported 7 minutes ago from Newcastle-under-Lyme District, England

  @virginmedia is there any outage with the Staffordshire area ST5

• 
  David Knight (@Knightfight7) reported 10 minutes ago from Stoke-on-Trent, England

  @virginmedia £100 per month for WiFi that is virtually unusable and tv where five of my paid sports channels and three movie channels are unwatchable.Shocking service

• 
  James O'Hara (@jamesjohara) reported 12 minutes ago from Newcastle-under-Lyme District, England

  Er....@virginmedia it's not working!

• 
  sean cosgrove (@mymodlifecrisis) reported 14 minutes ago from Congleton, England

  @virginmedia apparently I have to be at my dads house. Well that would be a long shot as I live 20 miles away and have to work. So they WONT help a 78 year old deaf man. Richard Branson. You’ll be 78 one day and no ****** will help you.

• 
  Andy Picken (@andyvic7) reported 14 minutes ago from Stoke-on-Trent, England

  @drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them

• 
  Adam Bocca (@adam_bocca) reported 16 minutes ago from Stoke-on-Trent, England

  @virginmedia I signed up and got my install on Saturday the 2nd. I was trying to login to my account via the App and through a webpage with me not hearing anything regarding my first billing process And it's not letting me do so I just get an error message saying that my user does not exist.

• 
  𝕸𝖆𝖙𝖙🏳️‍🌈 (@mbusby993) reported 19 minutes ago from Mow Cop, England

  Hey @virginmedia, please install fibre lines in Mow Cop (ST7) so I can get rid of PlusNet. Had to change from Virgin Broadband when we moved, and I never had a single issue. Sick of PlusNet outages now.

• 
  Moorland (@moorland2) reported 19 minutes ago from Endon, England

  We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service

• 
  Sophie Bridgett (@sophiebridgett) reported 26 minutes ago from Stoke-on-Trent, England

  @virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫

• 
  James Hope (@gingerjames1990) reported 27 minutes ago from Stoke-on-Trent, England

  @reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!

• 
  Sarah Louise Bowen (@mrssbowen) reported 32 minutes ago from Bucknall, England

  @virginmedia should be avoided no customer service just a chat full of nonsense !!

• 
  Denise Powell (@PPowellfamily) reported 38 minutes ago from Barlaston, England

  @virginmedia 2 houses in the same street no Internet or broadband. Your call centre claims the fault to be in my home. #3rd class service

• 
  Andrea Day (@Andreaeday) reported 38 minutes ago from Biddulph, England

  @virginmedia <sigh> suppose I really shouldn’t have thought that you would provide a good customer service experience based on my experience of my recent dealings. Sad; Virgin Media used to be pretty awesome. Disappointed.

• 
  sean cosgrove (@mymodlifecrisis) reported 39 minutes ago from Congleton, England

  @virginmedia I’ll cancel the contract and they will soon be on the phone with threats. Bring it on. I’m ready for you

• 
  Moorland (@moorland2) reported 42 minutes ago from Endon, England

  If @virginmedia try and flog you 1 of these let me know, I’ve had them for 2 yrs and they have been nothing but crap from the get go

• 
  Wayne Thomas (@martialartnerd) reported 43 minutes ago from Stoke-on-Trent, England

  @virginmedia absolutely shocking treatment when trying to sort an upgrade out, asked to speak to the manager was told I can't sniggered at and the phone was then put down... we have three contracts Internet and tv with you safe to say we won't be renewing

• 
  Tiny Tog (@Tiny_Tog) reported 48 minutes ago from Stoke-on-Trent, England

  Still no tv or broadband. Rang again 24mins to answer to be told id be without service til Tuesday/Wednesday, when a new hub could be delivered #virginmedia #nothappy #lookingfornewprovider

• 
  Iwan Evans (@iwanevans) reported 59 minutes ago from Congleton, England

  @virginmedia Almost like you didn't read my original message... Your stock answer STILL doesn't ring true, just repeating the phrase I quoted in my original message to me again doesn't help one little bit

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DJ Chaka Finchos 🐏 (@DJChakaFinchos) reported 5 minutes ago

  So glad I screenshotted my whole chat with @virginmedia because I knew the “agent” I spoke to at would mess up my house move by the stupid questions they were asking. Cut my old house off (that I’m still in) a day early.

• 
  Charlotte Riggio (@MsLiberty1776US) reported 5 minutes ago

  @virginmedia you sent me a reply saying you can help. How can you help

• 
  jamie (@JMRGBY_) reported 7 minutes ago

  @MICHAELEMERS0N @virginmedia It’s pathetic. What could have happened to warrant approximately 8 days before a fix can happen??

• 
  Tracey Russell (@TraceyR16154277) reported 10 minutes ago

  @rpd_pacer @claireroberts01 @virginmedia I left Virgin Media a couple of years ago, after being with them for 20 years. Customer service is non existent, I got sick of trying to deal with Indian call centre staff who barely understood English. The equipment was crap and waiting weeks for engineers was a joke.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 11 minutes ago

  @virginmedia Multiple random outages over 24 hours, and your virgin status page does not work properly. Should have stayed with BT in 2 years and had no outages. Regret joining virgin media , poor internet and poor technical support.

• 
  Richard (@xTHEDROIDx) reported 13 minutes ago

  @virginmedia I've managed to sort it. Your customer service is appalling and because they're based in India, they lack any form of understanding or compassion and language barriers made the entite situation worse. Your UK based customer service team are flawless.

• 
  Louise Boxall (@Louiseboxall) reported 13 minutes ago

  @virginmedia My parents can’t watch their virgin media that they’re paying for because the picture is pixilated picture! Aparently they won’t even look into it unless the agree to the new 360! Disgraceful! So much for customer service!!

• 
  Katy ☆ﾟ.*･｡ﾟ☆ﾟ☾ .⭒˚ 🐈‍⬛🌌🌙 (@celestialdawwnn) reported 15 minutes ago

  @virginmedia Would appreciate it if the issue could be resolved considering we are paying for a service that is not working at the moment, thanks.

• 
  DÏE BLUE BARON (@duke_olaf) reported 16 minutes ago

  @virginmedia No service in the BS14 area Bristol at all

• 
  Kirsty ✨ (@Kirsty__x3) reported 17 minutes ago

  @virginmedia I have done this, it says there is no issues in my area, Iv restarted several times, checked everything is connected and still not working