Virgin Media Outage Report in Congleton, Cheshire East, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Congleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Congleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Congleton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Stoke-on-Trent, Macclesfield and Wilmslow.
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Congleton, England
Latest outage, problems and issue reports in Congleton and nearby locations:
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@virginmedia I have got through only twice on tel - was told to email as I want to close the account after moving house. Service at old address not been used for over 3 months now. No one replies to the emails.
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Sorry are you not reading what I am saying? Three calls in the past 90 minutes and still they either don't understand what I'm saying or refuse to take a complaint!
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Neil hughes
(@hughes_nh) reported
from
Stoke-on-Trent, England
@DUCKmagstoke When will people learn that virgin media it terrible compared to sky 🤔
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@virginmedia No! I'm not a customer its @KezMH who you need to apologise to. Seemingly your lack of ability to even read this thread properly emphasises your lack of ability to provide acceptable customer service
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Beth Emma
(@beth_emma_) reported
from
Stoke-on-Trent, England
@virginmedia my internet is down, again 🙃 I'm in ST4
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia Virgin Media have gone down massively! The amount they charge doesn't represent the customer experience at all!
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Richy
(@Rich_carless) reported
from
Stoke-on-Trent, England
Why doesnt moto 2 never record @virginmedia it always record moto3 twice explain
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James O'Hara
(@jamesjohara) reported
from
Newcastle-under-Lyme District, England
@virginmedia do any of your technical support staff have the first clue what they’re on about?
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia terrible internet this past 2 weeks!! Consistenly dropping 😫😫
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Julie Leech
(@whipblue) reported
from
Newcastle-under-Lyme District, England
@virginmedia Hi they returned back to full service early this morning we have issue with the broadband though still I live in small bungalow and we unable to connect to the internet I rang several times with the same issue my neighbours have been having issue to connecting to WiFi
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It is awful! Virgin are very expensive compared to many other TV providers yet the customer service is very poor and does NOT suite the price. I'm sick of arguing with them to get the simplest of issues resolved
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Poe{t}ech
(@Poetech3) reported
from
Bollington, England
Mis-sold and given wrong advice. And now sending threatening letters for a mobile hub we used for 28 days while waiting for our wifi service from Virgin Media. Threatening to send us to a debt collection agency is a complete disgrace. @ThreeUK how do you sleep at night?
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Matt Harrison
(@paramattharri84) reported
from
Stoke-on-Trent, England
@KezMH @virginmedia The hardest part of the problem is actually gettong to speak to someone
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice
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Rob
(@robbiedyson) reported
from
Newcastle-under-Lyme District, England
@virginmedia is there any outage with the Staffordshire area ST5
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David Mcleish
(@DavidMcleish11) reported
from
Wilmslow, England
@virginmedia I want to speak to someone about what the charges are. I’ve used your live chat but no one can tell me. Seems poor when I would stay with you but you don’t supply my new flat
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@virginmedia hi can someone please message me?? I need help with my bill! You've been overcharging me every month for the last 12 months!!!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@reddersmufc @Ofcom @virginmedia It's awful! I'm sick of calling customer services and getting through to someone who cannot understand basic English language and goes on talking about something else. Then try to speak to three different advisers to raise a simple issue/complaint and they refuse!
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James Hope
(@gingerjames1990) reported
from
Stoke-on-Trent, England
@Ofcom how the hell can @virginmedia seriously refuse to allow customers to raise a complaint??? This is bloody awful!!!!!!! Two calls and both calls refuse to allow me to raise a formal complaint!!! Both call takers clearly in a different country and have issues understanding
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Sophie Bridgett
(@sophiebridgett) reported
from
Stoke-on-Trent, England
@virginmedia Still terrible. I've followed the instructions once signed in online however consistently dipping. :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Sears
(@SteveSears3) reported
@virginmedia I haven’t got a wired connection set up right now. Wireless is really the issue here. When I last run the ‘Test your HUB’ from my account there were 13 devices and all showed up with an error due to poor signal.
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vRhysie
(@vRhysie) reported
@MegaUnorthodox @virginmedia I agree completely. I asked to speak to a manager but surprisingly they were conveniently busy and never called back when they said they would. I was lied to multiple times, sometimes in the same day. Final straw was being told it was happening that day twice and it wasn’t
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Cake My Day
(@GDandSoyaFree) reported
@virginmedia I will do that for sure. Awful company.
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Birdy
(@BiddyBike) reported
@virginmedia Why do you not have an online form/email address to inform you, especially when your 'help' online is so bad? It only adds to the number of calls you need to receive. THIS IS NOT REASONABLE, especially if you don't answer the phone!Not sad to be leaving. Was a customer for 30 yrs
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Stephen Sears
(@SteveSears3) reported
@virginmedia I understand and would fully expect to see a drop in performance if streaming and multiple devices were in use, but the fact is none of that is happening here. I can have just 1 mobile phone try to browse the internet and it all go down and web pages not load
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shelley 🎀
(@shelleyculling) reported
@virginmedia hi, I just started a contract for broadband a week ago but when I try to login it says unknown email address, and won’t let me register an account. Pls help!
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guy baker
(@gbaker2204) reported
@virginmedia disappointed that an outage to phone land lines in TN9 won't be fixed until Saturday, poor customer service. Will yoi be crediting the customers affected?
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britlion
(@britlion) reported
@virginmedia For some reason talkkmg to support ends up at 'we will call you back' but that never happens. I gave up.
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iain king
(@inbrediaino) reported
@virginmedia There have been many. All pushing the fix back and variously claiming engineer on site and engineer in transit. Very poor service especially considering the recent price hike. Not acceptable.
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Georgia Florence
(@Georgia_Floss) reported
@virginmedia your services would be GREATLY improved if 1. Your website actually loaded the necessary pages 2. You gave any kind of contact information, so when there is a problem and I need to speak to a real human I can, instead of being sent round in circles on your website.