Virgin Media Outage Report in Congleton, Cheshire East, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Congleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Congleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Congleton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Macclesfield, Stoke-on-Trent, Wilmslow, Knutsford and Sandbach.
| City | Problem Type | Report Time |
|---|---|---|
 Macclesfield |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Congleton, England
Latest outage, problems and issue reports in Congleton and nearby locations:
-
Andy Picken
(@andyvic7) reported
from
Stoke-on-Trent, England
@drummerwhitey @northernsky67 @virginmedia Steve it was a last resort for me but other avenues were fruitless, I ended up getting a visit from an engineer , a booster and a reduction in my tariff after I told them I’d leave , normal customer service is dreadful, keep on pushing them
-
Richie Knight
(@richiechuff) reported
from
Stoke-on-Trent, England
@virginmedia You don’t see chuff all in stoke because of how **** your service as become constant buffering issues now for months How do we claim refunds for loss of service
-
turnerandhooch®
(@Turnerandhooch) reported
from
Newcastle-under-Lyme District, England
@virginmedia Still no reply , direct debit now cancelled migjt@get a phone call now . Useless organisation never again
-
Connor / MN
(@CJMontford) reported
from
Newcastle-under-Lyme District, England
Virgin Media is DOG AWFUL
-
Chris Walton
(@Ohrate_Tri) reported
from
Stoke-on-Trent, England
@virginmedia how do I organise a home move service. I’ve been on hold on the online chat since yesterday teatime. No one is answering or speaking to me in there.
-
Lady Gray
(@princessandtoad) reported
from
Newcastle-under-Lyme District, England
@StaffordTownUK @virginmedia It’s virgin media..... same reason I left..... my speed was awful
-
Poe{t}ech
(@Poetech3) reported
from
Bollington, England
@virginmedia Yes, someone to tell me what happens when there’s no cable to pull (your website said service was available). Waited in, engineer just drove off without any explanation. Had to spend hours at call centre. Want install to happen but can’t understand process & no one will explain.
-
Mark ODonnell
(@TheLensman) reported
from
Newcastle-under-Lyme District, England
@virginmedia It might be best if you send a DM - we had a phone call from people who said they were virgin support. We have a phone number but the call felt wrong
-
bazza baz
(@demonbaz666) reported
from
Stoke-on-Trent, England
No stream at the minute guys has virgin media has gone down more than my girlfriend 🙁🙁hopefully I will get on later guys.
-
Steve Bland
(@blandsteve) reported
from
Knutsford, England
@virginmedia Yes. No issues identified.
-
Moorland
(@moorland2) reported
from
Endon, England
We stopped paying @virginmedia the£90 for what in fairness was complete crap and have bought a Manhattan @FreeviewTV box and couldn’t be happier. We would never go back to virgin or sky for their overpriced TV service
-
Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Yes. No human tone. No customer service. The usual have you tried changing the batteries in your phone, could it be your handset etc ( they bought new ones 6/7 week ago thinking it was them) may be they should ask Virgin Media to reimburse them
-
cara
(@PeachyBeechy) reported
from
Stoke-on-Trent, England
@virginmedia is there an issue with the internet service in ST4 Stoke on Trent?
-
Rocketman_86
(@Rocketman_86) reported
from
Stoke-on-Trent, England
@virginmedia Your a tech company and doesn't have an email address. Your live chat is laughable and waiting times on the phones is silly. Trying log into the account - forget password the username doesn't exist. The self help is insulting intelligence is the ringer switched on for instance
-
Bruce
(@brollybruce) reported
from
Knutsford, England
@virginmedia Complete disaster - can you please look on the account and sort out the problem - you have all the authority from the client
-
Mark ODonnell
(@TheLensman) reported
from
Crewe, England
@virginmedia The number used 01455443469 in the UK. They said they had detected problems on our router & wanted to help. They asked me to enter a web site. Having spent almost 40 years in IT I felt it was wrong. The router does have slow moments but I had not reported it.
-
Kieran Stockton
(@KieranStockton) reported
from
Macclesfield, England
@virginmedia Upgraded my TV package yesterday. New Channels still not working.
-
Pete Robinson
(@PeteRobinson985) reported
from
Macclesfield, England
@virginmedia Excellent service this afternoon from Lee. Eventually e-mailed my request and within the hour he was in contact by phone. A cheery chap who not only sorted my request, made sure an up to date second TiVo box will be delivered and reduced my monthly payments. Thank you 🙏 👍🏻
-
Mia Grace
(@miagracee6) reported
from
Wilmslow, England
Is anyone else’s internet playing up this last half an hour.. virgin media r a pile of **** #virginmedia #wtfisthis #shiteinternet
-
J.B
(@BIGTED1967) reported
from
Knutsford, England
@LobbyNoNumbers We pay about £66 per month with @virginmedia for the basic tv,broadband and phone that we never use. Probably the worst customer service around. They promised to upgrade the set top box 2 years ago and we're still waiting.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gaynor
(@Gaynor1202) reported
@virginmedia your online help does not resolve my issue! I want to speak to someone but all the links take me round in circles! Even when I got to a contact number it was automated, did a check then ended the call. I have reset my hub. The WiFi does not work and I want it fixed!!
-
Alexandra Mack
(@MackAlexandra) reported
@virginmedia is there an issue with your contact number the call just keeps dropping? I’m calling 0345 454 1111 please advise
-
Meridon 💙
(@resilientwoman8) reported
@virginmedia Your service is atrocious. After being on hold for 1.5 hours and transferred to 3 different departments because no one knows who deals with what, I just get cut off. Your website isn't helpful either. 🤬🤬🤬🤬🤬🤬🤬🤬🤬
-
Seasidings
(@seasidings) reported
@virginmedia I live in the CT21 area, why is it without fail my internet drops out between 12 and 2 pm every single day and you now want to increase my bills to supposedly ‘enjoy the service’ which right now is not working again🤬
-
nisi
(@itsnisi_) reported
@virginmedia I checked before the call and it said everything is fine but on the call the guy said different and he was rude and wouldn’t help me/fix the issue or anything at all because I’m not the bill payer but I didn’t want any information just for the issue to be alerted and fixed asap
-
Tim Walton
(@Timthemix) reported
@virginmedia The 150 contact number is continuously unobtainable and has been since this morning. I have tried your other contact method to no response this month, this is really poor customer service following a call where promises were made back in October!
-
w
(@bigwillystyle81) reported
@virginmedia Never
-
Clare Walker
(@ClareWa25480750) reported
@Mas_A94 @virginmedia I totally agree. This level of "customer service" is laughable..I've tried to get help now for two weeks. And the answer is I have to keep posting on a forum....
-
jessica rowley
(@jessmr91) reported
@virginmedia been trying to contact you for months now about lower my bill or cancelling due to affordability. Any help? Been on hold for an hour already 😭🤬
-
Russ
(@RusssWRLD) reported
@virginmedia Yes I have it still says I have no issues. Could you DM me instead please