Virgin Media Outage Report in Congleton, Cheshire East, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Congleton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Congleton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Congleton, Cheshire East, England
The most recent Virgin Media outage reports came from the following cities: Crewe, Stoke-on-Trent, Wilmslow, Macclesfield, Newcastle under Lyme and Congleton.
| City | Problem Type | Report Time |
|---|---|---|
 Crewe |
Internet | |
| Crewe |
Wi-fi | |
| Stoke-on-Trent |
Internet | |
| Stoke-on-Trent |
TV | |
| Wilmslow |
Phone | |
| Stoke-on-Trent |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Congleton, England
Latest outage, problems and issue reports in Congleton and nearby locations:
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia Numerous times, and they are simply obstructive and unwilling to sort the problem. I'm appalled by the service quality.
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Richard Gannon
(@RichardGannon23) reported
from
Newcastle-under-Lyme District, England
@virginmedia my broadband and TV services seem to be down again since 5am
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia No thanks. Why is it so difficult for customer service to make a promised call?
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
Anyone know what on earth is going on with @virginmedia ATM last 2 days connections been up and down like a god knows what ?
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Matthew Hughes
(@MattHugheslives) reported
from
Stoke-on-Trent, England
So @virginmedia is increasing their prices by £8.50 pm. Wouldn't mind so much if they had decent service, eifi that doesn't cut out when i go upstairs, Sky Atlantic etc. Would go with @SkyUK but their wifi doesn't like bloody copper pipes.
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia No, there's nothing to discuss. You have broken your terms and conditions by not sending the money you owe. Just send the cheques.
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Andrew Dickerson
(@andy_dickerson) reported
from
Stoke-on-Trent, England
@virginmedia Yes I did and Tuesdays fault was shown and yesterday's wasn't so how about you provide the service I pay for. If this continues I will begin getting quotes from other service providers as I am fed up of dealing with bots and spammers claiming to be from you.
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia I understand you can't take a request. Can you pass this on to customer service, and to someone with the authority to issue cheques?
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia John, please check my file. I’ve called several times, to be told somebody will contact you regarding your complaint. I ask to speak to a manger I’m told, none available. Appreciate this is not your fault buts it’s an utter **** show. I’ll let @Ofcom take the lead from here.
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Lesley Arnold
(@LesleyA14768590) reported
from
Stoke-on-Trent, England
Ok so vigin tv is down and with error code they say ring 150, fine ring 150 as they cant tell us on line the problem but they then say ' right now we are busy, you might like to call us later......goodbye! Thanks a bunch @virginmedia, customer service not good at all
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Chris Laws
(@ChrisLaws1) reported
from
Cheadle, England
@virginmedia please sort your service out... I have now been on the phone to you for almost an hour. The first person hung up on me, the second was rude and useless. All for £0.01 which I don't owe. No wonder the landlords are removing virgin from all of the apartments
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia But you will appreciate that I have zero confidence that you will resolve the issue as a web chat is no different to the numerous other phone calls we have made.
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dean condliffe 🏴
(@DeanCondliffe) reported
from
Stoke-on-Trent, England
@virginmedia you know when a customer makes a complaint (twice) and you say that the customer will receive a phone call within 24-48hrs. Is this true or do you just make it up as you go along? Thanks.
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Ian Fraser
(@IXL) reported
from
Keele, England
Dear @virginmedia. I’d like to cancel my account. I’ve called 4 times this afternoon, put on hold for ages and been disconnected each time. Why are you making it so hard?
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Martin Humphries
(@MJ_Humphries) reported
from
Wilmslow, England
@virginmedia I'm not typing out everything, having repeated myself for the last four months. See a/c 594717402 (area ref 20) for details. Customer service promised to call 30 mins after our latest conversation today. No call, 7 hours and counting. Just send the cheques!
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Kerys🐝🇺🇦🙏🏻
(@Faeeeriee) reported
from
Stoke-on-Trent, England
Think Virgin Media just **** the bed. What’s happened?
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Andy
(@AndyType2) reported
from
Newcastle-under-Lyme District, England
@virginmedia Wanted to thank the lady that helped me today. The call ended and it was not me, and I really wanted to thank her. Hopefully you will pass it on, she hung on to the bitter death to help.
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia I was advised everytime that the original agreement was correct in the notes and the bill would be amended. Each time it comes through on email it is wrong. And the credit has not been authorised. I'm paying £38 excess in first month as no credit applied. Help.
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Norbert Lad.
(@maximuslid) reported
from
Knutsford, England
@virginmedia Hi, John sorted the problem, but sky sports HD is still NOT showing. It should be on BOTH boxes. Please fix ASAP.
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Dave Ashurst
(@DWA2005) reported
from
Knutsford, England
@virginmedia @stewartbowie4 Last update on the link you provided nearly 3 hours ago, communication with customers is woeful. Is there any sort of estimate to fix?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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T-Bone
(@TomPark97720738) reported
@virginmedia Had no WiFi or TV since 10am NY Eve. @virginmedia say they’ll ‘monitor’ the situation. I’d rather you just fix it as I need it for work. I don’t have the luxury of blaming #covid or bank holidays for a lack of service 🤬
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Rachel Maule
(@capehorn58) reported
@virginmedia Really disappointed that I cannot seem to get a new contract "deal" over the phone which previously has not been a problem and has always been cheaper than the year bof for with my loyalty and bonuses. Do you really want me to move to another supplier?? 😳
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Louise Maddocks
(@LouiseMaddock12) reported
@virginmedia 30 day notice period and cut us off 24 hours later no phone/Internet/TV utter robbers when you pay in advance for your service and get passed from pillar to post when you ring up.Told would be connected within 4 hours yesterday and guess what? #HAPPYNEWYEAR2022 #not
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Earl Greaves
(@wideanglesaxon) reported
@virginmedia Not now. It was down for about 3 hours.
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danny mac art
(@dubshn1028) reported
@donie Pity Donie that cnn took it service off virgin media in Dublin bad move
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Charlie
(@Audacious_UK) reported
@virginmedia I have just says there’s an issue and to check back later. I keep checking back later but there’s 0 new information every time I look back. So would be nice to know more.
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Toe Knee
(@TonyBrownKnows) reported
@virginmedia Did you start my 30 days from the 17th December, when I called to cancel? Please confirm
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JB
(@billionthtry) reported
@virginmedia oh man, just take out broadband with you guys but these reviews & comments are terrible 😬. Take it there’s no penalty for cancelling before it’s even set up?
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Jason Page
(@motiv8j) reported
@virginmedia Still not working. I tried my laptop and the website said to come back as it was down. Also all my apple products raise an error against my virgin mail account. I tried deleting and reapplying my account on an iPad now it won’t find the account. Help please.
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Rik Waster
(@totalwaster) reported
@virginmedia How do I get a new router? Mine keeps losing all its WiFi output (as in it vanishes completely), despite your techies going through the checklist over and over - resetting it is a patch, not a fix.