Virgin Media Outage Report in Edinburgh, Scotland
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The latest reports from users having issues in Edinburgh come from postal codes EH6, EH9, EH7, EH3, EH1 and EH16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Edinburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Cowdenbeath and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Dunfermline |
Wi-fi | |
| Dunfermline |
Wi-fi | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edinburgh, Scotland
Latest outage, problems and issue reports in Edinburgh and nearby locations:
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洲洲啁啁
(@urielyztan) reported
from
Edinburgh, Scotland
@virginmedia Not yet. As I said, the problem can be solved by restarting the hub, at least it works up until now.
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia You don't know the meaning of the word help
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Still not working. Out of sync by a few seconds.
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Signed up to Virgin Store tonight to watch #BohemianRhapsody bit it's failed. Not great service. :-(
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia BT treat customers with much more respect
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Leigh🐝
(@LeagueRaven) reported
from
Edinburgh, Scotland
@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭
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Sebastian Zuchlke
(@sorbiq) reported
from
Inverkeithing, Scotland
@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia over 30 minutes 3 different people all asking the same condescending questions,,,in order to cancel account on behalf of 95 year old pensioner,APPALLING service
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia Having cancelled I doubt there will be, but I am so overwhelmed by your complete lack of care and service
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia @NathanRedmond22 @jackstephens_18 Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Heading home after a busy day. Hoping to watch @BoRhapMovie when I get in. Also hoping the 'issues' have been resolved.
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Callum Haddow
(@haddow20) reported
from
Edinburgh, Scotland
@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Beccs
(@beccs_) reported
from
Edinburgh, Scotland
@JR__1967 My man works for Virgin Media and there's no environment more hostile than a house that's wifi been down for a day.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roisin Smith
(@CllrRoisinSmith) reported
@virginmedia I called Sunday to give notice. With no discussion she advised I would incur a termination fee and disconencted me there and then. She did not tell she had done that, when I challenged the fee, she advised there would be no fee and I would have service until 21st march
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Phil Critchley
(@Philcritch75) reported
@virginmedia hi can someone tell me why its took 5 weeks to receive my mobile i orderd with my wifes but only one turned up . from yodel . been ringing virgin customer services every other day for 5 weeks only to be told its being delt with by the back office .
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Paul C 🏴🇪🇺
(@Chaos_1973) reported
@virginmedia Price changes, increases, mean that you can keep your profit margins healthy. In no other industry does fix term contracts mean the operator can increase prices to what they like. I will not extend my three accounts when they end.
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Leanne Smedley
(@Smedders70) reported
@virginmedia day 2 of a problem with your services and no one can even tell me when this will be sorted
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Brendan
(@skip101888) reported
@virginmedia Wasn't expecting end of the day but 2 days later I've still not heard anything. Shocking service, sky will be rang back tomorrow. Customer service at its best
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Teenybash
(@cat1_mac) reported
@virginmedia I've tried that and have spent hours of my time on the phone to customer services already. Even getting through to an actual person is a feat in itself. Not impressed.
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aka James Bond
(@FeelitWorking) reported
@virginmedia I have been on hold 45mins. I want to cancel my contract and you will not speak to me, or answer letters. I have been a customer for 8yrs and can get a better deal from @bt_uk , far better. Maybe one for @itvMLshow A £4 off for 6m isn't even close.
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simon le vans 💙
(@simonlevans) reported
@virginmedia Why does the initial webpage still say there is no issues? It doesn’t fill me with confidence. I want an assurance the issue will be fixed very soon. I’m paying a lot of money for ‘super fast broadband’ I’m getting nothing of the sort.
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Seb Chapman
(@sebchapman) reported
@virginmedia Nope, mobile service is non existent. I’ll find somewhere to call from tomorrow and we can talk compensation and/or cancellation. More crap service and you can’t actually talk to any one.
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Paula Fagan Routley
(@pfremporium) reported
@virginmedia Phone - got cut off after being on hold for over 1 hr and then on what’s app from 8am this morning - really really poor CS