Virgin Media outages and service status in Edinburgh, Scotland
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Edinburgh, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 15, 7:13 AM GMT+1.
- Internet (48%)
- Wi-fi (17%)
- TV (13%)
- E-mail (9%)
- Phone (9%)
- Total Blackout (4%)
The latest reports from users having issues in Edinburgh come from postal codes EH1 , EH11 , EH6 , EH3 , EH4 and EH12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Edinburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 15: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Musselburgh, Rosyth, Dunfermline, Queensferry, and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh
|
Internet | 14 hours ago |
|
Edinburgh
|
Wi-fi | 1 day ago |
|
Edinburgh
|
Internet | 2 days ago |
|
Edinburgh
|
Internet | 3 days ago |
|
Edinburgh
|
Internet | 4 days ago |
|
Edinburgh
|
Wi-fi | 5 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edinburgh, Scotland
Latest outage, problems and issue reports in Edinburgh and nearby locations:
-
Ashley (@ashjrox) reported from Edinburgh, ScotlandI've had rude calls with some staff, spent over £9 on calls to @TravelodgeUK to get this refunded for the charity, their customer service emailed saying that even though two of their staff & virgin media said I should get a refund that they are not going to refund. #badservice
-
M.J Plastering & Tiling (@plasterer_mj) reported from Tranent, Scotland@virginmedia Certainly not ideal paying for a service we're not getting
-
Philippa Wright (@philippawrightt) reported from Edinburgh, Scotland@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
-
Ryan (@rykoonmesto7) reported from Edinburgh, Scotland@virginmedia been down all morning, reset router and checked service status and everything online
-
-
seldomseenkid (@seldomseenkid) reported from Edinburgh, Scotland@vmbusiness Down for the second time in a week. Poor
-
Shirley Monteith (@lethalshirl) reported from Edinburgh, Scotland@virginmedia Yes and there are no issues in the area so it’s something in my house - my neighbour below is also having broadband issues. I need to book an engineer to come & check connection/equipment etc but can’t get logged in to do this either on computer or phone
-
gio (@dazza606) reported from Bonnyrigg, Scotland@virginmedia Everything else seems fine Ie TV broadband Can receive emails. Just can't send any when connected to WiFi Everyone in house affected and different devices have same issue
-
Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland@virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.
-
Paul Collier (@welshref) reported from Edinburgh, Scotland@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
-
Pete C (@PeteC1874) reported from Newbattle, Scotland@virginmedia Sorted going really fast 👍 just the 2 days outage though
-
John M Hunt (@Johnmhunt) reported from Oxgangs, Scotland@virginmedia hi I’m aware there’s a calling issue just now on Virgin Mobile but I was wondering how to get an upgraded 5G SIM on ultimate Oomph as the one we have is only allowing 4G.
-
liam finn (@lfinn777) reported from Edinburgh, Scotland@virginmedia Is this in progress? I haven't seen any resolution?
-
Evelyn Love-Gajardo (@gajarlove) reported from Edinburgh, Scotland@virginmedia It's not showing up and it's now been down since first thing yesterday. They are elderly and need their landline to be working. Is there a way to speak to someone if it's not fixed by 4?
-
Roddy Elliott (@galleonskip) reported from Edinburgh, Scotland@virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16
-
James Smith 🏴🇮🇹🇿🇦 (@SobukweScozia) reported from Edinburgh, Scotland@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
-
Nicholas Cross (@wfastronomer) reported from Edinburgh, Scotland@andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/
-
Acky (@lexo6647) reported from Edinburgh, Scotland@virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.
-
Tullia (@thelifeoftul) reported from Edinburgh, Scotland@virginmedia @virginmedia now your service status is saying there are no issues in the EH7 area yet we’ve received a text that we won’t have wifi yet again till tomorrow morning? Please can you communicate what is going on?
-
Patrick McCarthy (@PatMcCarthy37) reported from Edinburgh, Scotland@virginmedia I managed to find a phone number to call you. The message 'don't contact us unless you need to' isn't great is it! Follow up text asks me to rate VM on the basis of my interaction. Not fair is it. Not the help desk fault if everything else is so bad.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
L.J.C. (@cheesepudding3) reported@MichelleBeckett @SkyUK @VodafoneUK Yep Virgin Media and the TV licence people - they are awful.
-
Keith A Pearson (@keithapearson) reported@virginmedia @jackmanflash Spoiler: They won't help. They never do.
-
SalfordOriginal (@Salfordoriginal) reported@virginmedia Obviously a capacity issue and rate throttling going wrong!!!
-
LGWLGWLGW (@lgwlgwlgw) reported@virginmedia Done this multiple times. Engineers have confirmed there are regular intermittent network outages in my local area which cause broadband to drop out for up to 10 mins at a time. Not good. Also no priority for anyone at Virgin Media to fix the issue any time soon
-
Stephen Hampson (@StephenHampson) reported@virginmedia White flashing light on the power button. Volume works but not that so can't watch catch up and can't watch any paid channels. New complaint incoming. Thanks a lot
-
m a t t (@weyland76) reportedYet again @virginmedia not providing a service that I'm paying ridiculous amounts for each month - no internet AGAIN!! Absolute dog **** company.
-
Ellie Winters #VoteBinface (@N104AP) reportedclearing out under the bed to eventually throw out my broken frame and sleep on the floor, ive already found an old laptop and 2 broken disassembled virgin media wifi routers tf was i doing
-
Robbie 🌷 (@robbieg15_) reportedDown again for the 3rd time in the past week. I curse you, Virgin Media.
-
Gold (@MoonwalkOnGold) reportedBut then again I saw a news report about @virginmedia customers this past week so I'm not surprised @VirginAtlantic is just as bad. Terrible!
-
Denise Swif5 (@DeniseSwif5) reportedVirgin media Day 11 service restored after 8pm and 15 minutes later....... poof gone. Today is day 12 with no service #joke