Virgin Media Outage Report in Edinburgh, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Edinburgh come from postal codes EH1, EH11, EH8, EH7, EH6, EH4 and EH9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Edinburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Dunfermline and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Dunfermline |
Internet | |
| Edinburgh |
TV | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edinburgh, Scotland
Latest outage, problems and issue reports in Edinburgh and nearby locations:
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia You don't know the meaning of the word help
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!
-
Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia Having cancelled I doubt there will be, but I am so overwhelmed by your complete lack of care and service
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia BT treat customers with much more respect
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Callum Haddow
(@haddow20) reported
from
Edinburgh, Scotland
@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing
-
Leigh🐝
(@LeagueRaven) reported
from
Edinburgh, Scotland
@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.
-
Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia over 30 minutes 3 different people all asking the same condescending questions,,,in order to cancel account on behalf of 95 year old pensioner,APPALLING service
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia @NathanRedmond22 @jackstephens_18 Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
Sebastian Zuchlke
(@sorbiq) reported
from
Inverkeithing, Scotland
@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
-
Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JORDAN-LEIGH 🌻
(@JordLeighxx) reported
Never in my life have I experienced anything like I do with @virginmedia waiting 2+ months for my WiFi to be switched on from moving house then I'm being told if I'm not willing to wait to cancel my account.. willing to wait for your employees to do their job correctly?! Jokers.
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Ruby
(@RedgemTree) reported
Just back from holiday @virginmedia needing to catch up with e mails but WiFi not working. Switched on & off again a few times still not working. Based in Newark on Trent. Any ideas?
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Olly
(@Olly_Dorrie) reported
@virginmedia I've checked service status . Says its OK. Only BBC 2 effected keeps pixalating, all connections are checked and fine
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Courtney
(@courtnxyyx) reported
@virginmedia I am wanting to cancel my contract that l ends next month. Can a live chat be arranged please ?
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dnyanesh
(@coockie87) reported
@virginmedia Hello team, I have called, I have called multiple times. I am being passed from one team to other. Technical problems, we will contact you in 48 hours standard reply on phone. Please stop this mental harassment and rip off. CANCEL MY ACCOUNT ASAP. I AM NOT EVEN IN UK FROM YEAR.
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🅼🅰🆇 🆂🅸🅽🅶🅴🆁
(@maxact1) reported
@virginmedia Been doing that for three weeks. Multiple calls on hold for hours. Terrible service
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KingWICK3D
(@1stKingWICK3D) reported
@virginmedia Oh and guess what happened just after replying to you? Your internet stopped working again for the 100th times, only today. Yet, you still don’t do anything for me apart from booking the technician. Horrible customer service!!
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Tina Teasdale
(@tbott32) reported
@virginmedia hello. Can you help please? I’ve bought a new phone today and the SIM card has been left in my old phone. How do I get a replacement asap please?
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Allison Pascoe (Laws)
(@AllisonPascoe4) reported
@virginmedia This is what I got told last time and when additional booster/pods were discussed so didn’t help calling you
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Mrs Skies
(@Mrsskies) reported
Can anyone help.. I’ve upgraded to Eir fibre.. since I did that I cannot get the Tp- Deco to work., they connect for setup and then go red .. they work fine with old virgin media broadband@eir #tpdeco