Virgin Media Outage Report in Edinburgh, Scotland
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The latest reports from users having issues in Edinburgh come from postal codes EH1, EH7, EH9, EH6, EH3, EH11, EH12 and EH14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Edinburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Edinburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Cowdenbeath, Bonnyrigg, Loanhead, Broxburn and Dalkeith.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Kirkcaldy |
Internet | |
| Dunfermline |
Internet | |
| Edinburgh |
TV | |
| Kirkcaldy |
||
| Kirkcaldy |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Edinburgh, Scotland
Latest outage, problems and issue reports in Edinburgh and nearby locations:
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia landline down due to power cut/surge in Shandon, Edinburgh EH11. @SPEnergyNetwork
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Grant
(@mastermc0) reported
from
Edinburgh, Scotland
@virginmedia I think I’ve fixed it will let you know if it reoccurs seems to be to do with using Modem mode on the router has been a known issue for a while that you don’t seem to be willing or able to push out a fix for
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Ewan A. Walker
(@ewalker287) reported
from
Edinburgh, Scotland
My broadband has been down most of the night which means the productive night I had planned hasn't materialised. Thanks @virginmedia, you guys are swell. 🙃
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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DrNickyHogan
(@storiesmidlife) reported
from
Edinburgh, Scotland
I try not to complain but my @virginmedia broadband has been down since about 3pm yesterday and still not working. Having to use 4G on my phone for everything 😡#broadband #internet #notgoodenough
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Antonio Dau
(@danto131) reported
from
Edinburgh, Scotland
@virginmedia Hello, I am experiencing internet issues. It has not been working since this morning.
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia The connection drops at the router, and on all devices. Your chat function in the app is rubbish as they always say “you’ll need to phone” this you end up repeating yourself. Apparently there is no issues - there is! I’d leave u back to sky 2mrw if I wasn’t stuck in a contract!
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
-
bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
ok ... I called and an engineer is coming on Monday but 9 times out of ten it's an outside or area problem. TV stopping and starting. In 11 years we have had well over 30 break downs. This is the West End in Edinburgh @virginmedia
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Mark Cameron
(@mcdryburn) reported
from
Edinburgh, Scotland
@virginmedia what’s going on in Portobello with your broadband services. I upgraded to 350 package but since then the service has been terrible and now there appears to be a fault where the published fix time just keeps moving! #COMPLAINT #shitservice #thinkingofcancelling
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Sadly the internet is not working.
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia Nothing listed under status for my area. This is a constant issue since it was installed 6 weeks ago. Customer service don’t take it seriously. Not happy
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia No, its all lip service with virgin
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia Awful service your supposedly 350mb service, constant drop outs n slow speed. Awful! Unimpressed. Helpline team hopeless! 🤬
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia hi, my internet isn’t working very well. Can you help please.
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
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elba58
(@elbab58) reported
from
Edinburgh, Scotland
@VirginRed still haven’t been able to use 50% of pizza won free pizza last week and now got 50% crap virgin Red almost as bad as virgin Media
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Rachael Santangelo
(@Glam_Rach) reported
from
Edinburgh, Scotland
@virginmedia No phone service at all sadly. She will need to try online chat. She has no ends of problems with your network...
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Jack 🏴
(@JackCuthill) reported
from
Edinburgh, Scotland
My experience with @virginmedia was 50/50 today called downgrade got a whole lot of crap from the first person. Ended up at the cancellation department who listened to me & saved me as a customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Austin Barber
(@AustinB42229692) reported
@virginmedia I shall try them in a moment. Was waiting for my call today between 11-12 to get pac number, surprise surprise.. No call. Will this number you've given actually have people who actually help, or just further waste my time... 3 days now with no phone since being cut off!!
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Teresa
(@trsa2110) reported
@virginmedia i think there is something wrong with my router, wifi is very slow. Please advice what he can do.
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Graham Mac
(@Gramsilver1) reported
@virginmedia I didn't say the queues were long.i said I'm on the actual call going through the same crap everytime for an hour. Utterly inept. Why can't anyone speak to your complaints dept? It's a mobile issue
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Mike Reddington
(@mikereddington) reported
from
Bromley, England
@virginmedia I currently have a SIM only deal with O2 and M200 Fibre broadband with VM. I’d like to cancel both and switch to your Fibre Broadband Volt package (M350 + 10GB SIM) for £11.50 extra per month. How should I go about doing this?
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rachel keane
(@rachellk_x) reported
@virginmedia As I have provided the fault ref why can you not provide an estimated fix time?
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Luke
(@MadtingLuke) reported
@virginmedia yeah, I just tried that and it’s still the same issue. It’s saying I have wifi but nothing loads
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Graham Mac
(@Gramsilver1) reported
@virginmedia Also complaints can take 8 weeks. I gave you the reference. Why don't you call Rebecca at complaints and just for once help a customer out?
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Anthony McGlynn
(@arm431888) reported
@virginmedia if you are going to interrupt me working to try and sell me something at least have the decency to put me through to a person rather than leave me to try to navigate your "press key..." options maze #ifyoucantbebotheredwhyshouldibe
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Paddy
(@Keith37475461) reported
@virginmedia Yes and yes, spent hours over the past few months on the phone to customer service representatives who just ask me to perform a hard reset this then gives me a boost for a couple of days then it goes back to the standard poor service.
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Graham Mac
(@Gramsilver1) reported
@virginmedia Everytime I call its 45 minutes of grinding frustration. Oliver, Bopal, Muhammed, Rebecca all in the past week. One of the calls 90 mins. STILL NOT SORTED. Why don't YOU help? R u just there to say "call customer services?" I feel sick with this stress