Virgin Media

Virgin Media Outage Report in Edinburgh, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Edinburgh come from postal codes EH9, EH6, EH3, EH1, EH16 and EH7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Edinburgh, Scotland 07/16/2025 04:10

July 16: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Dalkeith, Kirkcaldy and Cowdenbeath.

Loading map, please wait...
City Problem Type Report Time
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh Internet
United KingdomEdinburgh E-mail
United KingdomEdinburgh Internet
United KingdomEdinburgh Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia the problem is now being dealt with and will need repair. Thanks for the help again although it shouldn’t be so difficult. Pensioners don’t have the knowledge to do what I had to do for my dad

  • iABehl Abhishek BEHL (@iABehl) reported from Edinburgh, Scotland

    @virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia We have tried to problem solve ourselves and need help. A replacement box or an engineer, not a link to a forum. Do you have a link to a customer complaints department? Maybe I will get somewhere with them.

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

  • lexo6647 Acky (@lexo6647) reported from Edinburgh, Scotland

    @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

  • DebbieMid61 Debbie Middlemass (@DebbieMid61) reported from Newtongrange, Scotland

    @virginmedia We have a complaint number however as stated in your email you aim to get back to us within 28 days!

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia I can hear a band playing a tune but it will not be to my benefit. I phoned today about being overcharged obviously the call handler was so inept she cut me off rather than fix it. But she did get in the fact that this terrible service was going up by 20% next month.

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia more problems with Virgin, their internet and phone service in EH 14 has had problems for two weeks, no refund for the loss of service though. I was cut off today after their call handler could not answer the simplest of questions on an overcharged bill.

  • bigtoodle Peter Tuffy (@bigtoodle) reported from Edinburgh, Scotland

    @virginmedia Well as usual you are not proactive to customers informing them of a lack of service. You instead are always reactive when someone complains and slow to compensate for loss of service. Your frequency of drop outs in service are held as secretive.

  • thefyvies David Fyvie (@thefyvies) reported from Edinburgh, Scotland

    @virginmedia It’s been horrific for the last 4-5 days although today is by far the worst.

  • JetteUk Jette Goldie ♿ 🏴󠁧󠁢󠁳󠁣@wolfette@mastodon.social (@JetteUk) reported from Edinburgh, Scotland

    @virginmedia broadband in EH11 is up and down like a yo-yo. More down than up. (like my attempts with a yo-yo)

  • Kim6672012 Kim667 (@Kim6672012) reported from Kirkcaldy, Scotland

    @virginmedia poor show @virgin media. Nothing works! Not even the app or your service status page.

  • gedi29 Ged O’Hara 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@gedi29) reported from Edinburgh, Scotland

    @virginmedia any update on the uk wide broadband issues??

  • wfastronomer Nicholas Cross (@wfastronomer) reported from Edinburgh, Scotland

    @andrewducker I did have two rather stressful conversations with Virginmedia a couple of months back. In the first one they offered me a terrible offer and said it was the best and moving took ages. They did this in a slow way, always trying to divert the conversation. 1/

  • DarrenObbard Darren Obbard is on mastodon (@DarrenObbard) reported from Edinburgh, Scotland

    @virginmedia Yes. Yesterday. Which is why our phone doesn't work. No adapter, despite being assured it would be sent.

  • plasterer_mj M.J Plastering & Tiling (@plasterer_mj) reported from Tranent, Scotland

    @virginmedia Certainly not ideal paying for a service we're not getting

  • MacqueenHector Hector MacQueen (@MacqueenHector) reported from Edinburgh, Scotland

    @virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.

  • ladyracer70 diandrick (@ladyracer70) reported from Edinburgh, Scotland

    @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    Finally something positive to say about @virginmedia following a call from Callum at the “executive team” providing the level of current service I would expect from a such a huge company! Perhaps the skills of good customer service need to be a CPD exercise for the call centres!

  • vcash78 victoria carolina (@vcash78) reported from Edinburgh, Scotland

    @virginmedia Very interesting as I was told £216.11 for each service (TV, BB, Phone). I asked is this a total of over £600 and she said, “yea mamm,that is correct”. My response was purely to laugh. This conversation has happed in the last 15 minutes. Absolutely despicable!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • arnie1984 James Arnold (@arnie1984) reported

    @virginmedia It's a joke though, we pay for a service and it doesn't even run properly. I'd love to say it's only a one off scenario, but it's happened more this year than others. I'd swap provider if I could but Sky in this area just doesn't reach the same level as you when working.

  • arnie1984 James Arnold (@arnie1984) reported

    @virginmedia a little unhappy that my Virgin Media services have been down from around 0730 this morning and it shows it's not going to be resolved till tomorrow afternoon. My postcode is TW19 7HY. A little unhappy as we've been unable to use services we pay for due to WiFi.

  • ExN_SKRT Adam Damarell (@ExN_SKRT) reported

    @virginmedia 4 times in 6 days that both broadband and Tv have been down for extended periods of time. What on earth is going on at Virgin media? Happy to take my £70+ a month, will be claiming compensation.

  • LornieWillins Lorna Willins (@LornieWillins) reported

    @virginmedia please answer your phone I need help with my virgin media app

  • gary_mortland Gary Mortland (@gary_mortland) reported

    @virginmedia Virgin media broadband is useless. I’ve been without service since Saturday and still not sorted🙈

  • Farke_In_El Yorkshire Sherpa (@Farke_In_El) reported

    @virginmedia I'm specifically talking about the SkySports app being down?

  • remysosav 🇯🇲 Big Savo 🇧🇧 (@remysosav) reported

    Virgin media playing up once again lol. Cant even do my ******* course unless i burn my data. @virginmedia you lot are so absolutely ****.

  • DerekMo04274549 Well Fan (@DerekMo04274549) reported

    @virginmedia I urgently need help with virgin media services. Your “help” functions and automated phone lines make it impossible to speak to a human being.

  • Farke_In_El Yorkshire Sherpa (@Farke_In_El) reported

    @virginmedia Hi. Missed the cricket yesterday cos I couldn't sign into SkySports. Still the same today. Any estimated fix time as I think it might be a national issue and not just me.

  • Kemkerr Kirstie (@Kemkerr) reported

    @virginmedia Internet justcwent down. Tried using my virgin media status but got an error msg. Is there an outage in the SL4 area?