Virgin Media outages and service status in Edinburgh, Scotland

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Edinburgh, Scotland

The most recent Virgin Media outage reports came from the following cities: Dunfermline, Edinburgh, Kirkcaldy, Cowdenbeath, Musselburgh, and Rosyth.

City	Problem Type	Report Time
Dunfermline	Internet	1 day ago
Edinburgh	Internet	3 days ago
Edinburgh	Internet	3 days ago
Edinburgh	Internet	3 days ago
Edinburgh	Internet	3 days ago
Kirkcaldy	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  The Bar Fly (@thebarfly) reported 14 seconds ago from Edinburgh, Scotland

  @virginmedia I also phoned to report on Thursday but was then told yesterday there was no record of that so must be lying. The customer service on the phone is truly atrocious. Your services are great when they work, your customer services the opposite.

• 
  The Bar Fly (@thebarfly) reported 39 seconds ago from Edinburgh, Scotland

  @virginmedia And the scheduled engineer call tomorrow got cancelled because of this unrelated and later supposed outage. It’s a farce.

• 
  Hector MacQueen (@MacqueenHector) reported 2 minutes ago from Edinburgh, Scotland

  @virginmedia, I have been trying to contact you for 3 weeks in order to cancel my TV contract. Email, phone, WhatsApp and your app all lead into frustrating brick walls. Kindly contact me, quickly.

• 
  Jill Scorer (@JillScorer1) reported 13 minutes ago from Dalgety Bay, Scotland

  @lornagilmour_ @virginmedia @SkyUK How to make a complaint via phone. Call us on 150 from your Virgin Media landline or Virgin Mobile. Or 0345 454 1111* from any other phone. WONDER IF THIS WOULD WORK?

• 
  Edinburgh’s Disgraces (@EdiDisgraces) reported 16 minutes ago from Edinburgh, Scotland

  Cost of living advice - IF Virgin Media ask for a big price hike tell them you are going elsewhere but will stay for the same price as a new customer would pay. It takes a while but saved £800 (over 18 months) today and will get more for same price/no increase @MoneySavingExp

• 
  James Smith 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇹🇿🇦 (@SobukweScozia) reported 17 minutes ago from Edinburgh, Scotland

  @virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?

• 
  Abhishek BEHL (@iABehl) reported 27 minutes ago from Edinburgh, Scotland

  @virginmedia I would like help / assistance in setting up my new account. I received 3 missed calls today from your sales team and when I did call back nothing productive happened. I have a severely disabled daughter and we need the new account to be activated as we have alot of…

• 
  gio (@dazza606) reported 31 minutes ago from Bonnyrigg, Scotland

  @virginmedia Can only send emails when not connected to WiFi Tried rebooting router amd device. Problem seems be be affecting all devices in house with email accounts Been in chat queue for help for 35mins but still no free operator

• 
  Roddy Elliott (@galleonskip) reported 33 minutes ago from Edinburgh, Scotland

  @virginmedia Got a message after power outage in Edinburgh yesterday that Virgin Services had been restored - internet is okay but ‘phone line off. Is this a known issue, EH16

• 
  victoria carolina (@vcash78) reported 35 minutes ago from Edinburgh, Scotland

  @virginmedia I am on the phone right now and like I’ve said. The service I am receiving is disgusting. 40 minutes call and to be told that in a #CostOfLivingCrisis you want £650+ to disconnect a service. Must’ve been robbers you merged with as this is criminal behaviour.

• 
  Lesley Neilan (@lesley_neilan) reported 38 minutes ago from Edinburgh, Scotland

  Hi @virginmedia it seems channel 160 is no longer authorised? (for me). Called 150, got text with link to check, advice? Call after 8am tomorrow. Any info on the issue much appreciated thanks

• 
  Effie Fenton (@effiefenton) reported 47 minutes ago from Edinburgh, Scotland

  @virginmedia With respect, that just takes you to a forum on your own website to tuck this away out of public view. I'll let you know here if I get any response. Emergency response phone lines should be treated as a priority by all telecoms companies.

• 
  Acky (@lexo6647) reported 49 minutes ago from Edinburgh, Scotland

  @virginmedia been trying to get through to you. Finally got through to try and speak to a customer service and was cut off immediately when transferred from automated service to an actual person. Trying to sort out my 80 year old dads tv service. Awful service

• 
  diandrick (@ladyracer70) reported 52 minutes ago from Edinburgh, Scotland

  @virginmedia Thanks for asking. An operator will call me back tomorrow, as it’s part of an ongoing three week saga. I’m so disappointed as I’ve been a loyal VM (originally Telewest) customer for around 30 years. Remaining hopeful 🙃

• 
  Karen 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺⭐ (@karen_coops81) reported 52 minutes ago from Edinburgh, Scotland

  Need a new service provider @virginmedia has just gone up by £25. Recommendations please.

• 
  Lord Galoot (@pumphysaysNO) reported 52 minutes ago from Broxburn, Scotland

  @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

• 
  Evelyn Love-Gajardo (@gajarlove) reported 53 minutes ago from Edinburgh, Scotland

  @virginmedia no landline or Internet at EH16 6GD since early this morning and your website appears to be down so it can't be reported.Update please?

• 
  Peter Tuffy (@bigtoodle) reported 53 minutes ago from Edinburgh, Scotland

  @virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.

• 
  Acky (@lexo6647) reported 55 minutes ago from Edinburgh, Scotland

  @virginmedia as it was tiresome and he can’t get through to anyone. The same problem I had today. He has his phone, broadband and tv with you. His mobile as well I reckon. Having spent a good bit time today going through all the stuff on the phone to eventually be hung up on is infuriating

• 
  Effie Fenton (@effiefenton) reported 55 minutes ago from Edinburgh, Scotland

  @virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen (@Karen31332753) reported 5 minutes ago

  @biggle1908 Been with virgin media since it used to be cabletel 40 yrs ago nearly ... Service is good but if you have a problem your knackered unless you speak Urdu !!!

• 
  Militia Matt (@DrealSMAK) reported 6 minutes ago

  @PaulTurner140 @virginmedia Oh I know this. I did DM and they’ve given some instructions. If those don’t work I’ll be gone. Can’t be paying for rubbish service

• 
  Neo ✨ (@NeoRobins) reported 7 minutes ago

  @virginmedia are abysmal. After harassing us for weeks by knocking at the door we decided to switch to them. Only to be left without wifi for almost an entire month. And customer service keeps making empty promises, telling us that it’ll be installed the next day.

• 
  MrBazza 🎬 (@MrBazza) reported 8 minutes ago

  @O2 I have 3 mobile lines alongside volt package @VirginMedia broadband and an open complaint about contract rates. Your app is quoting me much more than what I currently pay! With Volt double data, I only need a low base plan. Please DM me to sort a fair deal.

• 
  Lisa (@LisaRacheal) reported 12 minutes ago

  @virginmedia As usual yous site says no issues. I’ve been waiting 10 mins on the live chat and still nobody has joined the chat after the bot phase

• 
  DANJO 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@D4N7O) reported 14 minutes ago

  Is sky sports + not working for @virginmedia users? #SkySportsPlus

• 
  Chris Davis (@cdavo25) reported 15 minutes ago

  @virginmedia Send one of your 'engineers' to come round and remove this internet because they cant fix a thing 5 weeks this has been going on now and we're lied to consistently! We're sick to death of it plus we're unable to watch we have paid for! Its embarrassing

• 
  Cailìn-deas 🇮🇪💚 (@Cailndeas260812) reported 20 minutes ago

  @nicolatallant Nicola...with your experience in investigative journalism you should be all over this! I have never heard of such widespread corruption. You know what should be done here. Do the right thing. Ask the questions.... Start with the Shilling report...or how about the fact there is NO PULSE RECORD for #MrP regarding the allegations and subsequent harrassment of #MrP. The enablement and cheek turning is disgusting. Do your job. @rtenews @virginmedia

• 
  Dide (@dide_oluwa) reported 20 minutes ago

  @virginmedia Search shows no outage in my area How do you explain the lack of cell signal on multiple devices using your network

• 
  Callum Ridings (@Unique_Toxic14) reported 21 minutes ago

  @LimbChance @virginmedia internets gone down again can you please comment on this