Virgin Media Outage Report in Kirkcaldy, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kirkcaldy come from postal codes KY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkcaldy, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkcaldy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Kirkcaldy, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Kirkcaldy, Dunfermline, Edinburgh, Glenrothes, Leven, Lochgelly and Longniddry.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Total Blackout | |
| Kirkcaldy |
TV | |
| Dunfermline |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkcaldy, Scotland
Latest outage, problems and issue reports in Kirkcaldy and nearby locations:
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Kev Russell
(@Kevruss731) reported
from
Glenrothes, Scotland
@virginmedia what is happening with phone signal seems to down
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia just lost BBC2 briefly in addition to Channel 4 and STV. Appalling service.
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia Nothing listed under status for my area. This is a constant issue since it was installed 6 weeks ago. Customer service don’t take it seriously. Not happy
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bruce findlay
(@brucerisk) reported
from
Edinburgh, Scotland
@virginmedia Sadly the internet is not working.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@MrG48 @virginmedia Yep, same here too. They are the worst!
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia The connection drops at the router, and on all devices. Your chat function in the app is rubbish as they always say “you’ll need to phone” this you end up repeating yourself. Apparently there is no issues - there is! I’d leave u back to sky 2mrw if I wasn’t stuck in a contract!
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Mark Cameron
(@mcdryburn) reported
from
Edinburgh, Scotland
@virginmedia what’s going on in Portobello with your broadband services. I upgraded to 350 package but since then the service has been terrible and now there appears to be a fault where the published fix time just keeps moving! #COMPLAINT #shitservice #thinkingofcancelling
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia landline down due to power cut/surge in Shandon, Edinburgh EH11. @SPEnergyNetwork
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia Yes, it’s registered as being down just now and that an engineer is working on it.
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cheepcheepcheep
(@cheepcheepcheep) reported
from
Edinburgh, Scotland
@virginmedia internet issues in Lauriston Place EH39EY for myself and neighbours lately. Apparently no known faults but we’ve all just conferred and are having issues. Help!
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Jenny Tyler
(@tyler_jenny) reported
from
Edinburgh, Scotland
@virginmedia No...nothing listed that relates to the problem I'm having.
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DrNickyHogan
(@storiesmidlife) reported
from
Edinburgh, Scotland
I try not to complain but my @virginmedia broadband has been down since about 3pm yesterday and still not working. Having to use 4G on my phone for everything 😡#broadband #internet #notgoodenough
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia Seems to be issue with the television service yet cannot phone as constant engages tone ... is there a known outage in any areas a in Edinburgh
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Antonio Dau
(@danto131) reported
from
Edinburgh, Scotland
@virginmedia Hello, I am experiencing internet issues. It has not been working since this morning.
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Bean
(@030594dill) reported
from
Edinburgh, Scotland
8 yrs with @virginmedia -numerous internet problems & no actual working phone for over 6 of those yrs, we finally decide to leave. After 30 mins on hold we’re told it will take a further 1hr on hold to get to the cancellation dept who will then require 30 days notice 😡 #rubbish
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Chris Courtney-Borthwick 🏴
(@chrisjayuk) reported
from
Edinburgh, Scotland
@virginmedia Awful service your supposedly 350mb service, constant drop outs n slow speed. Awful! Unimpressed. Helpline team hopeless! 🤬
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Grant
(@mastermc0) reported
from
Edinburgh, Scotland
@virginmedia I think I’ve fixed it will let you know if it reoccurs seems to be to do with using Modem mode on the router has been a known issue for a while that you don’t seem to be willing or able to push out a fix for
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elba58
(@elbab58) reported
from
Edinburgh, Scotland
@VirginRed still haven’t been able to use 50% of pizza won free pizza last week and now got 50% crap virgin Red almost as bad as virgin Media
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Sarah Young
(@Sarz_92) reported
from
Edinburgh, Scotland
@virginmedia been on hold for over half an hour to speak to someone about whether or not I’m going to cancel my package 🤔 this bodes well for you.
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Laura
(@aberquine) reported
from
Edinburgh, Scotland
@virginmedia Channel 4 is down, BBC1 working though. My service has been shocking this week!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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☩ RYVN ☩
(@Inked_Ry) reported
@virginmedia Yeah an engineer is scheduled tomorrow but if the issue is happening to multiple households near to me, not sure what An engineers gonna do in my home as the issue isn’t here specially at my address obviously
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NickDesanges
(@NickDes75) reported
@virginmedia Broadband gone again for the 4th time in 4weeks! Let’s see if engineer number 4 will manage to fix it!?? I’ll see you in 5 days then cos I can wait that long no problem! 👀 Shambles!
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia You need to set up reverse passwords with customers so that if you call up a customer, they can ask YOU for characters from that password. Your instruction received by me today is a gift to fraudsters. I am an ex fraud investigator.
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🇳🇬 Dave M 🇳🇬
(@McC_PAFC) reported
@virginmedia But nowhere in your communication do you establish how the customer can ensure it is really YOU who they are talking to. Comms security needs to be a two way consideration surely you must see that? @paullewismoney what do you think of this?
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georgia cook
(@geecook97) reported
@virginmedia I do have the virgin media app and it always says my internet is fine as well as the customer service which I have called a number of times but even though it states it’s fine it isn’t and it’s been going on since I first got my contract
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Richard Overton
(@BrummieOverlord) reported
VirginMedia broadband has gone down. Client I’m working for: “Can’t you tether your phone and use your mobile data?” Me with puzzled look on face and disgruntled shoulder-shrug: “désolé je ne parle pas anglais babes, Soz” Puts le Kettle on.
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Thomas Phillips
(@21Ilovefootball) reported
@virginmedia There is no issues in my area so it must be the WiFi.
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jjh
(@jjh) reported
@virginmedia I don't require "help." I want you to confirm the address you want me to send the pre action letter. DMs are open if you prefer not to respond publicly.
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ellie lawson
(@ellielawsonx) reported
@virginmedia thanks. someone in the village has spoken to one of the engineers currently in the area who has told him the connection will be down all of tomorrow- why have we not been informed of this from virgin?
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Phil B
(@PhilBolton78) reported
@virginmedia Your colleague has completely ignored us - have chased him twice but nothing. The complaint online is just a list of 15 various comments saying either "we'll be in touch soon" or "you'll hear from us soon". I may have finally found someone who can actually help though