Virgin Media Outage Report in Kirkcaldy, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kirkcaldy come from postal codes KY2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkcaldy, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkcaldy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kirkcaldy, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Dunfermline, Glenrothes, Lochgelly, Kirkcaldy and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Dunfermline |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
||
| Glenrothes |
Internet | |
| Lochgelly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkcaldy, Scotland
Latest outage, problems and issue reports in Kirkcaldy and nearby locations:
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@GregWilliams85 @virginmedia 50 bucks a month for a **** service. Sound familiar.....
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
Without any shadow of a doubt @virginmedia you have by far the worst customer service available. Just called them for the problem with my box and as always it's awful and a real nightmare. My bills are far from being cheap yet you treat you customers like 💩💩 #nothappy 😤😤
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@virginmedia @GBNEWS Virgin TV and services down in most of the UK.
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia and I don’t really care how you do it but you fix the broadband today… this is NOT on. I’m going to request compensation
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia I have not been able to access any Virgin Media broadband services - either my own or the local hotspot - since around 6pm. I have turned my router off and on again before you ask. Down Detector suggests a national problem with Virgin broadband.
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Steve Crichton 🏴
(@SMC2502) reported
from
Glenrothes, Scotland
@virginmedia What's up with WiFi in KY6 1EB area? Been down for hours now.
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Stephen Debon
(@sdebon) reported
from
Edinburgh, Scotland
@virginmedia It's about listening to the customer and applying common sense rather than dismissing them & going through a list of useless troubleshooting questions which end up being the same anyway.I have a box that is lit like a Xmas tree & reboots itself instead no.We go through the list.
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Marc 🏴
(@Onlymee100) reported
from
Kirkcaldy, Scotland
@virginmedia TV service not working, your website doesn't seem to be working either, some people saying they're getting channels 1-4 but I'm getting no channels at all
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Bryan Millan
(@BryMillan) reported
from
Edinburgh, Scotland
@virginmedia how much longer is the TV service going to be down? Currently at 6 hours
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia Why? This is a national problem, apparently. What will me clogging up the phone line achieve? It's not just the Facebook-owned apps, it's your broadband service too.
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@virginmedia But you're not an automated service. You're a human being from Virgin Media who I've reported this to.
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia Nah. They only give out first names but I have the call log time for (all of ) the teams I have spoken to over the past month or so. It’s been a long drawn out issue.
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Simplesticks
(@thesimplestick) reported
from
Edinburgh, Scotland
@virginmedia How can I send in positive feedback about one of your customer support team? I was having multiple problems with kit, billing and tech faults. After numerous calls, web chat etc I called today to sort this out and Dale was fabulous. I’d like to send a proper thanks.
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David Hardie
(@Albynpark) reported
from
Edinburgh, Scotland
Anyone else having trouble with @virginmedia today?
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Jill Robb
(@jill_r_robb) reported
from
Edinburgh, Scotland
C133 errors @virginmedia #virginmedia that’s been almost all day
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Kirsty MacAulay
(@CallMeMizzMac) reported
from
Edinburgh, Scotland
@Robwhitt07 @virginmedia I literally just moved back to Sky because virgin always went down, particularly during working hours and they never compensated me despite my requesting it. Sky has all the great shows unavailable everywhere else unless you're willing to pay. I say get rid!
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Ricky Goold 🏴 🇪🇺
(@Graemereaper) reported
from
Edinburgh, Scotland
@MartinGoold @virginmedia Yes, I've just seen the headline on the news. My WhatsApp isn't working, but I can access Facebook. Down Detector suggests a national Virgin Media issue.
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Ian McPherson
(@IanatGyle) reported
from
Edinburgh, Scotland
@virginmedia where are my SMS updates on TV issue?
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Jason Baxter
(@PanoramicBaxter) reported
from
Edinburgh, Scotland
@virginmedia issues 1. No broadband since 5pm last night, still nothing 2. Your team successfully pissed of my very pregnant partner yesterday re an engineer visit. She can’t work today because of NO broadband 🤬
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Bubbles&Bling
(@AudreyBubbles) reported
from
Edinburgh, Scotland
@virginmedia can you please advise when you will have broadband available in Eh6, yesterday it went off at 10am for ‘improvements’… it should have been back at 6pm, yet it is still down as you now say ‘the issue is more complex’. This is day 2 where I unable to work from home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kev K
(@KevKelly14) reported
@BryanLeith1 @virginmedia They did send one out in January he took one look at it put a new hub in and said that should fix it and said if it doesn’t just get a POD and that should sort it out….NOT.
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Mabs
(@Mabs79) reported
@virginmedia I can't run the checks as router is not working.. flashing green light
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hiiamtom
(@TomEntract) reported
@virginmedia Despite many further calls and many failed promises of help from VM customer service, my install date has now been delayed until 20th July. How can VM accept this appalling level of service? How can I actually speak to someone capable of helping??
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Spicy Meatball
(@SpicyMeatball94) reported
@virginmedia It says no issues in the area other than with the TV. But I'm currently getting no Internet service myself and am using mobile data to tweet
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Gee Cee
(@Gopi_Gangsta) reported
@virginmedia Hi i called in today and was ignored even my complaints closed without resolution I will escalate this with offcomm as there are no other contact details or point if contact
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Raymond
(@RayPoon0290) reported
@virginmedia As I said in the above tweet they said to contact yourselves as they have not received any notification...I've called you 7 times now and have made an official complaint not that you will respond though
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aileen flavin
(@fenit123) reported
Everyone needs to stop watching Prime time on RTE and The Tonight Show on Virgin Media as it’s only bad news and scaremongering. Same goes for the News
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Omar Mirza
(@OmarCreativeDev) reported
@virginmedia No internet for a whopping 6 days! Been ringing everyday to get an update and was promised the outage in my IG6 area would be resolved today but still isn't. Rang today to get promised a call back but that hasn't happened either. Shocking customer service.
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Bryan Leith
(@BryanLeith1) reported
@JamesNeale82 @virginmedia Had broadband issues since the weekend, don’t hold out for a resolution the customer service is shocking
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Dom
(@Doms_Visuals) reported
@virginmedia has been cutting out all day today. Anyone had any problems as well?