Virgin Media Outage Report in Kirkcaldy, Fife, Scotland
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The latest reports from users having issues in Kirkcaldy come from postal codes KY2 and KY1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkcaldy, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkcaldy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kirkcaldy, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Kirkcaldy, Dunfermline, Kelty, Glenrothes and Cowdenbeath.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Kirkcaldy |
Wi-fi | |
| Edinburgh |
Internet | |
| Edinburgh |
Wi-fi | |
| Edinburgh |
Internet | |
| Kirkcaldy |
Community Discussion
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Virgin Media Issues Reports Near Kirkcaldy, Scotland
Latest outage, problems and issue reports in Kirkcaldy and nearby locations:
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia The phone is not working and your engineer was arranged to call today between 1.00 and 6.00pm needless to say he did not arrive or give me a call to arrange another day.
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Ryan Meston
(@ryanmeston07) reported
from
Edinburgh, Scotland
@virginmedia fix red button
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Les Rey .Erso Meero Live in the city of Light
(@amypond4ever) reported
from
Glenrothes, Scotland
@virginmedia IAM tweeting you for the third time today why is You tube on my Search and Discover not working?! I'll tweet you every day for an Answer about This we pay for this why is it Not working????!!
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia yes well after waiting in for five hours yesterday for an engineer to come I was just told it had been rearranged for the 28th. The great pity is they never informed me to find out if that was OK, such gross inefficiency abounds within your organisation.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia Except I can’t because I get fobbed off and they just try to get me to upgrade my package. Seriously. I’d just like to know if there is some systemic complex issue, as you suggest, or not.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I’ve no internet, phone or tv in South Edinburgh - following intermittent internet for days. Your fault checker says there is no service fault yet your website does not allow me to book an engineer. Can you help?
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia at last, fixed at last, that’s only taken from the 20th Nov to the 28th of Dec to fix my home phone.
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia do you actually read formal complaints or are they just automated responses too?! For the second time the response does not answer the complaint at all?
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Peter Tuffy
(@bigtoodle) reported
from
Edinburgh, Scotland
@virginmedia Yes I have phoned yet again this morning so I think your organisation are considering some sort of compensation for the five weeks I have been without the service. No doubt it will be a paltry sum in comparison to what I pay every month.
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Paul Collier
(@welshref) reported
from
Edinburgh, Scotland
@virginmedia how the hell do I get any sense from you guys? Eight days spent just trying to get an account sorted 🤬 your customer service is non-existent
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia What complex issue? Can you explain what it is? Your service status says it’s fine. I have to wait a week for an engineer. Forgive me for being cynical.
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Mike McNulty 🏴🇪🇺🇺🇦✊
(@bankaudits1) reported
from
Edinburgh, Scotland
@virginmedia I tried to get help but didn’t get through to anyone just a text sent to my mobile telling me how to fix it but no joy. Checked the forums and turns out I’m not alone and the upgrade is rubbish so just stuck it in the cupboard.. hopeless!
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seldomseenkid
(@seldomseenkid) reported
from
Edinburgh, Scotland
@virginmedia internet down. Again. Why?
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Viv Haig
(@vivhaig) reported
from
Edinburgh, Scotland
@virginmedia Yes I’ve done all of that and my phone is saying ‘Check phone line’. My land line has been off since last Friday. Ever since it was swapped over to your fibre network and the new adapter fitted to the back of the router. I’m paying for a service I’m not receiving.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia If I phone there is a message saying there is a complex fault. The online fault tracker says there isn’t. Hard really to understand what the problem is and when and how it will be fixed. Still no service at all. Not impressed.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia I have now had no service - internet, tv, phone - for 24 hours. It’s impossible to speak with someone about this. There is only a vague automated message about a ‘complicated problem’. How can I get this fixed? What are you doing to address this?
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Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.
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James Smith 🏴🇮🇹🇿🇦
(@SobukweScozia) reported
from
Edinburgh, Scotland
@virginmedia BTW. It’s not an ‘intermittent’ issue - I’ve had no service at all for 18 hours, and what exactly does ‘taking us a little longer than usual’ to fix actually mean?
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Philippa Wright
(@philippawrightt) reported
from
Edinburgh, Scotland
@virginmedia Sorry? Like my formal complaint - I’m unsure if you have read my tweet? I bought a box and returned the WiFi myself. Ombudsman time?
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Alli
(@Alli3Fifer) reported
from
Kirkcaldy, Scotland
@virginmedia It will be interesting to know what ofcoms view is of virgin continuing to sell a service that has been known not to be working since at least Oct. Is it not an option to go back to a standard phone line rather than VOIP for vulnerable customers??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim c
(@mitsproc) reported
@virginmedia 6 days on and still no resolution #customerexperience #broadband
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Adam Rush
(@artech99) reported
@virginmedia I was able to raise a complaint with less characters, even though the original message was within your limit. I suspect a software issue. Hopefully I’ll be able to send full details shortly
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BlackAsia
(@BlackAsia21) reported
@virginmedia Nathaniel from the cancellations team is flipping disgusting! Nasty and rude man I want to file a complaint how am i still on the phone to @virginmedia and not one person knows their job here!
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Sir Ratters_plink
(@GlenOxman) reported
@virginmedia please can someone help, we can't get any sense out of your call centre.
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Shannon O'Nial (sign name: rainbow 🌈)
(@ShannonAnNead) reported
@virginmedia @virginmedia i’m still having problems-please could we have another web chat.
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Natasha Perera
(@NatashaSJPerera) reported
@virginmedia Didn’t really want to do this on social media but if you’re actual complaints form wont register my complaint twice I’ll just leave it here: No functional internet for a week, VM thinks its okay to now not have internet for 2 more weeks despite partner needing it for work.
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𝕶𝖔𝖇𝖗𝖆𝖌𝖆𝖒𝖊𝖟
(@kayyashes) reported
Wow @virginmedia have the worst customer service. I am out of pocket for THEIR mistake. And they closed the conversation on me and are now ignoring me. Well done VM. As someone who works in CS, do better. 👏
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Kenny
(@kenmayo1) reported
@simonnread @virginmedia Had the same problems now with talktalk a fraction of the cost and better service.
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Frank L. Gell
(@Frank_L_Gell) reported
@virginmedia I have been on your WhatsApp chat with someone for over 30 minutes and still haven't had my issue resolved. You should be able to cancel your Broadband contract online with a few clicks, but obviously you are intent on wasting my time by making it difficult.
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Neil Baker
(@neilb1973) reported
Day 23 of the @virginmedia installation shitshow. Let’s recap the story so far… 7 Aug: Ordered service for installation 26 Aug. 25 Aug, notified by text that my installation was rescheduled for 9 Sep.