Virgin Media Outage Report in Kirkcaldy, Fife, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkcaldy, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkcaldy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kirkcaldy, Fife, Scotland
The most recent Virgin Media outage reports came from the following cities: Edinburgh, Lochgelly, Glenrothes, Kelty, Dunfermline and Kirkcaldy.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Wi-fi | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Internet | |
| Edinburgh |
Total Blackout | |
| Edinburgh |
Total Blackout | |
| Lochgelly |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkcaldy, Scotland
Latest outage, problems and issue reports in Kirkcaldy and nearby locations:
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia You don't know the meaning of the word help
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Signed up to Virgin Store tonight to watch #BohemianRhapsody bit it's failed. Not great service. :-(
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Still not working. Out of sync by a few seconds.
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Callum Haddow
(@haddow20) reported
from
Edinburgh, Scotland
@Graeme55zie @virginmedia Same my @virginmedia fiber has been down since 4pm today their service page said there was a fault that would be fix by 22:00 still nothing
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Bob
(@bduncan212) reported
from
Edinburgh, Scotland
@virginmedia Sorry I made a complaint on the 18th of January 2018 and I have had zero response! Can you arrange for someone who has experience in customer service to call me back. Ideally before I move. Which is 24 days and counting.
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Beccs
(@beccs_) reported
from
Edinburgh, Scotland
@JR__1967 My man works for Virgin Media and there's no environment more hostile than a house that's wifi been down for a day.
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia over 30 minutes 3 different people all asking the same condescending questions,,,in order to cancel account on behalf of 95 year old pensioner,APPALLING service
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洲洲啁啁
(@urielyztan) reported
from
Edinburgh, Scotland
@virginmedia Not yet. As I said, the problem can be solved by restarting the hub, at least it works up until now.
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ToeKnee
(@CanaryTone) reported
from
Glenrothes, Scotland
@funky_moomin Totally cowardly move not even tagging them @virginmedia .... even though they won’t care as one person will be gained by poor customer service elsewhere, all providers are shite and will rip you off.
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Dougie MacDonald
(@falcon7862) reported
from
Edinburgh, Scotland
@virginmedia Having cancelled I doubt there will be, but I am so overwhelmed by your complete lack of care and service
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Leigh🐝
(@LeagueRaven) reported
from
Edinburgh, Scotland
@virginmedia can I please have a customer service email address I don’t have time to phone and have photos to send as part of my query 😭😭
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Bob
(@bduncan212) reported
from
Edinburgh, Scotland
@virginmedia Slightly worrying as you have signed me up to a service I made very clear on a recorded line I did not want, not even ideal that you will charge me £154 for a service I did not ask for. How can this be any type of service.
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Sebastian Zuchlke
(@sorbiq) reported
from
Inverkeithing, Scotland
@virginmedia will be Tuesday next week, so for the whole weekend and Monday I will be cut off from my service, and I just moved to you hoping for a better customer care, i can't express enough how disappointed I am and how angry because of that. How can you let this to happen 😡
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Kev Russell
(@Kevruss731) reported
from
Glenrothes, Scotland
Great virgin media on demand services are not working 😡
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Scott Walker
(@scoutyscotty) reported
from
Edinburgh, Scotland
@virginmedia Heading home after a busy day. Hoping to watch @BoRhapMovie when I get in. Also hoping the 'issues' have been resolved.
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I’ve had no services since Tuesday. Discovered this after CS closed Tuesday night, as I’m a nurse and work long hours. Contacted Wednesday, got attitude from a call handler, spoke to a manager who couldn’t help much. New router, self install, still nothing!
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia I have already logged a complaint via website, awaiting response. Logged another complaint on a phone call this evening. Very disappointed long term customer here.
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David
(@Davwa) reported
from
Inverkeithing, Scotland
@virginmedia Now I have an engineer coming tomorrow. They way this has been handled is ridiculous. I lodged a complaint online, was told I’d get a response within 7 days. So patiently waiting. I want to speak to someone UK based with authority to sort this out for me.
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Kris Montgomery
(@Krisfozz1) reported
from
Inverkeithing, Scotland
@virginmedia I’m trying to watch my programming but it keeps coming up that my internet is too slow! 😟 I’ve only had Virgin for 2 months and this isn’t the first time. I was told by the rep that Virgins Internet was the best! Can you help please.
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Stephen Harper
(@Stevieboy02) reported
from
Kirkcaldy, Scotland
@virginmedia Please don't sit back and allow virgin media to treat you badly. Complain, stand your ground, fight your corner, record conversations, retain evidence and take your case to the ombudsman
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Stuart P
(@ExRafGuy) reported
@virginmedia SO yet again I had to raise this and it was escalated to a manager who managed to sort out my issue with the pricing and was supposed to raise a number port order to bring my number over from BT, 7 days later I hadn't heard anything so checked on progress,
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Simon Pugh
(@SPughie) reported
@virginmedia For the second time you're trying to fob me off with the "we tried to ring you" bulls***. Your customer service is shocking, just like your home wifi. I cannot wait for my contract to expire.
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Williams Obande
(@WObande) reported
@virginmedia We don’t have any issue in the area,your manager asked me to pay extra for a device to be sent to me to help with the network,why should I pay extra for a service I am paying for and not getting the value for my money.
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Andrew 🏴🇪🇺🇦🇺🏳️🌈
(@anndrajs) reported
@virginmedia that's the number I called and didn't get through to anyone - just got the automated service that restarts the hub remotely and then hangs up. service status page shows all ok - which clearly it's not. is there a number that goes to a technical support with a real person?
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Bubbletea Bob
(@agrindrod1) reported
@virginmedia If you, like the rest at VM, are unable to help - what options am I left with? I have been messed around constantly for 6 months. Is this really customer service. Why don't you blame covid again? I am going to the ombudsman - this is not good enough. @WhichUK @ofcom #broadband
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Stuart P
(@ExRafGuy) reported
@virginmedia Raised this through web chat and was told that a new complaint would be raised and again I would receive a call back, but 10 minutes after ending the web chat I got an other email saying my complaint was resolved and closed.
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Mr H
(@silestanix) reported
@virginmedia All very well, however it's a few times a week now. Whilst it may not be a contractual breach, it's pathetic service and customers do talk. I have contacted ofcom today because I cannot justify paying for such an unreliable service. Last few weeks it's got worse, no explanation.
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ChigzD
(@ChiragDavda11) reported
@virginmedia over the space of 2 days I have tried to cancel your services and no one seems to cancel my services? CON ARTISTS .. PONZI SCHEMES = VIRGIN. why is so difficult to end my contract with virgin?
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Dave G
(@TheonlyDG) reported
@virginmedia I’ve made a complaint. Lessons need to be learnt from this mistake. Fingers crossed my partner doesn’t fall ill anymore than she already is whilst I’m not home! 72hours for reconnecting for none payment of bill is one thing, VM mistake is another.