Virgin Media Outage Report in Paisley, Renfrewshire, Scotland
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The latest reports from users having issues in Paisley come from postal codes PA1 and PA2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Paisley, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Paisley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Paisley, Renfrewshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, East Kilbride, Erskine, Dumbarton, Paisley, Johnstone, Alexandria, Renfrew and Newton Mearns.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
TV | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Phone | |
| Glasgow |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Paisley, Scotland
Latest outage, problems and issue reports in Paisley and nearby locations:
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Peter Wilkes
(@petewilkes046) reported
from
Paisley, Scotland
@virginmedia very disappointing customer service, expected a call hours ago to reset a mobile PUK and get my 11yo son his mobile freedom, paying for a SIM I can’t use. Thanks Virgin - maybe I should’ve stayed with my previous network 😡
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Gillian Cruden Kelly
(@gilkes1975) reported
from
Bishopbriggs, Scotland
@virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service
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senga cummings
(@sengacummings2) reported
from
Paisley, Scotland
@virginmedia is this a joke ? Your telephone line to customer service automatically cuts you off , to reset my personal data with shuts me out every time 😡 is there actually anyone working for Virgin Media during pandemic?????
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia what an absolute disgrace! I have been trying to get through fir weeks on phone. I’ve emailed, I’ve filled out complaint form and nothing! I want to cancel my account!!!I will tweet every day till someone contacts me!
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@MartinSLewis 🙏🙏 for all you do!! Any ideas on how to get hold of @virginmedia ? I’ve been trying for 5 weeks, to cancel. I’ve emailed, phoned, tweeted. Nada!! Should I just stop dd?
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Lisa Louise Geary
(@Lisa_Louise89) reported
from
Clydebank, Scotland
@virginmedia I have been trying for days to call 150 from my virgin home phone but can never get through I just get told all lines are busy and it hangs up. Is there a reason for this? Very strange that I don’t get the normal options.
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia I have an outstanding complaint since 12/01 with a promise a supervisor would call within 72 hrs having heard nothing since 12/01 I phoned yesterday and was told a supervisor would call within 24hrs still no call appalling customer service. Where do escalate this to
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BARRY R J GRANT
(@inchfad65) reported
from
Clydebank, Scotland
@ballinacup69 @virginmedia Been with them since the old ntl days .. got boxes in 3 rooms , just trying to cut it to what we use !!! Absolutely disgraceful that a grown woman comes off the phone in that state .. @virginmedia have serious customer issues .. it’s all about ££££ nothing else
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
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RoìsaìnMcAteer
(@RoisainMcAteer) reported
from
Glasgow, Scotland
@virginmedia Been a customer since NTL days.. it’s ridiculous
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michael hutcheson
(@mickhutcheson) reported
from
Bishopton, Scotland
@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
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Michael
(@mikop90) reported
from
Glasgow, Scotland
@virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…
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Paul Craig
(@paulyboy1888) reported
from
Glasgow, Scotland
@virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia what a disgrace! Trying to get hold of someone for 5 weeks!!! They keep ignoring all my messages! Going to cancel direct debit
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia My bill has shot up and I want to cancel my contract!! I’ve been trying to do that for 5 weeks!!!!
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Erin Stenson
(@erinnstenson) reported
from
Clydebank, Scotland
@virginmedia can u provide a number for me to contact that won’t give an auto response and hang up please
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Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@paulsaberi) reported
@virginmedia your service is getting worse not tv or broadband in in 15 hours now sort it out or I'm cancelling and not paying anything
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B TR
(@ReidBst) reported
@virginmedia Nothing has been advised by the @virginmedia team, staff continually seem unable or unwilling to help. We have yet another appointment booked for this Saturday for installation, but the external works still haven't been done to our knowledge, so we know it will be cancelled too.
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Greg Tank
(@gregtank) reported
@virginmedia WhatsApp chat also confirmed yesterday that Lukasz failed to add any notes to our account about the "final offer" in a continuing lack of transparency. And now the complaint gets closed without telling us? This continues to be dodgy, how do I get the complaint reopened? [2/2]
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Dan Jackson
(@danj2k) reported
@vmbusinesshelp Hello @vmbusinesshelp our #VirginMedia #Business Internet connection is down and has been for more than 2 weeks! I've DM'ed you the details, please can we get this sorted out ASAP? #CustomerService
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Phil Vernon
(@PhilAVernon) reported
@GSpellchecker @virginmedia I was told by someone in the industry that they constantly monitor and change the signal strength of individual masts in order to get the best distribution across the network. That’s why you sometimes see a drop off in signal (haven’t researched so don’t know if true).
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Matt
(@djgomatt) reported
@GSpellchecker @virginmedia Unfortunately you're talking to the script reading "phonejackers" of the world. I was fortunate enough that I work for one of the service providers and as it was effecting my work provided phone I was talking to the technical folks
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Out of Hours Pest Control
(@OutofHoursPest3) reported
@virginmedia Been there done that, as you can see from the 2 complaint ref that I have given. By the time I get my services back on I will be due well over £800 in compo £8+ a day for total loss of services
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Greg Tank
(@gregtank) reported
@virginmedia I have checked this morning and the complaint raised regarding compensation and the unprofessional phone call from Lukasz of Resolutions team whose "final offer" involved taking away goodwill credit to cover delayed installation credit has been closed without notification [1/2]
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C9 EmZ
(@C9EmZ) reported
@virginmedia You guys have not routed my IP properly like my IP location says London UK but my geographic location says I’m in another country. I need a profile reset and only you guys can do that for me :( forums won’t help me.. only you guys can
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Jerry Butler
(@Butler1Jerry) reported
@CyclistHannah @cameraoncaught @virginmedia He shouldn’t be doing it, I’ve already said that. It’s something that really gets to me. I see no end of drivers coming towards me using their phone quite blatantly and others aren’t even looking at the road, they are looking down towards their laps.