Virgin Media Outage Report in Renfrew, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Renfrew, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Renfrew and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Renfrew, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Alexandria, Erskine, Johnstone, Blantyre, Dumbarton, Uddingston, East Kilbride and Paisley.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Internet | |
| Alexandria |
TV | |
| Glasgow |
Total Blackout | |
| Glasgow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Renfrew, Scotland
Latest outage, problems and issue reports in Renfrew and nearby locations:
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
Been trying to sort my @virginmedia bill since November. Raised a complaint and spent hours on the phone. 4 agents have told me everything’s fixed. Just received another bill and it’s more than double it should be. Why can’t they get this right?!
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Chris McBain
(@chris_mcbain) reported
from
Glasgow, Scotland
@virginmedia your customer support phone line is an absolute disgrace. Issues with our broadband... an automated message isn’t going to resolve. All you offer is an automated message then hang up.
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Gary Miller
(@GaryMiller87) reported
from
Thornliebank, Scotland
@virginmedia I have the complaint reference yeah, they initially responded then ignored all other comms thereafter. Should I DM the ref?
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Chris McBain
(@chris_mcbain) reported
from
Glasgow, Scotland
@virginmedia your customer support phone service is an absolute disgrace. Trying to resolve issues with our broadband, sorry but an automated message isn’t going to fix anything.
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Marc
(@marcmcb11) reported
from
Glasgow, Scotland
@the_pieface @virginmedia Been with them a year now and only recently had problems don’t know if they are maybe upgrading a lot at the Moment or not?
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Lyn Paterson
(@nosrepat) reported
from
Glasgow, Scotland
@virginmedia email not working yet again. Awful company, awful service.
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Darren of Mcilvaney
(@bawz) reported
from
Renfrew, Scotland
@taff_owst @Twitch @KCOMcare ah. load on the exchange (assuming you're on adsl?) or your isp throttling your downstream bandwidth then 🤔 I know virginmedia were/are doing this once you pass 1gb down, albeit there should still be sufficient headroom to watch streaming with no issues 🤔 bizarre!
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia I have an outstanding complaint since 12/01 with a promise a supervisor would call within 72 hrs having heard nothing since 12/01 I phoned yesterday and was told a supervisor would call within 24hrs still no call appalling customer service. Where do escalate this to
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia easily the worst customer service team I’ve ever dealt with.
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia My bill has shot up and I want to cancel my contract!! I’ve been trying to do that for 5 weeks!!!!
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia what a disgrace! Trying to get hold of someone for 5 weeks!!! They keep ignoring all my messages! Going to cancel direct debit
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BARRY R J GRANT
(@inchfad65) reported
from
Clydebank, Scotland
@ballinacup69 @virginmedia Been with them since the old ntl days .. got boxes in 3 rooms , just trying to cut it to what we use !!! Absolutely disgraceful that a grown woman comes off the phone in that state .. @virginmedia have serious customer issues .. it’s all about ££££ nothing else
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@MartinSLewis 🙏🙏 for all you do!! Any ideas on how to get hold of @virginmedia ? I’ve been trying for 5 weeks, to cancel. I’ve emailed, phoned, tweeted. Nada!! Should I just stop dd?
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Jack Laffey
(@jacklaffey) reported
from
Glasgow, Scotland
@virginmedia My service isn’t working No WiFi No television Account no. 327223503 Get it sorted
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Pete Whelan
(@petewhelan) reported
from
Glasgow, Scotland
@virginmedia can you help. I’m working away with a colleague and you’ve cut off his SIM card ahead of his new handset being delivered. He’s therefore got no phone for the next 48 hours. Anything you can do to reconnect him?
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Alistair Macqueen
(@bigverne2000) reported
from
Milngavie, Scotland
@virginmedia Hi, eventually after over an hour of holding(for the third time) got though to someone who asked me to go through everything again for a third time. After 20 minutes of language difficulties got them to agree to send an engineer to my house in Wednesday to try and sort issues
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Tommy Ross
(@Silverwidow84) reported
from
Cambuslang, Scotland
@virginmedia Can I please have it explained why, when my cost goes up, my service level goes down? 3 days running I’ve had highly unreliable internet, which isn’t great when working from home.
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Erin Stenson
(@erinnstenson) reported
from
Clydebank, Scotland
@virginmedia can u provide a number for me to contact that won’t give an auto response and hang up please
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michael hutcheson
(@mickhutcheson) reported
from
Bishopton, Scotland
@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ella 🌻
(@ellah1997) reported
@virginmedia I’ve spoken to your tech team, your field support team and your customer retention team and all have advised that only technicians can book re-pulls regardless of prior bookings. Your system is ridiculous and I am so unhappy with the service I’ve received over the last 7 weeks
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J
(@jmurphy66) reported
@Virgin unacceptable that we've had no Internet or TV for over2 weeks &youve sent the same team out as last week when a note was on file to say its a fibre optic issue? Now we have neither over Christmas!! I am complaining to @CCPCIreland #unacceptable #virginmedia #disgraceful
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Matt Searle
(@oraclematt) reported
@virginmedia As I said, it's in the contract. I just think it's wrong. I'm not leaving out of choice. I would have stayed if I could,but I can't. After 20 years as a customer, that's it. When you cable up the area I'll not be back and I'll make sure the neighbours know why.
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Paul Grundy
(@PaulGru96493329) reported
@virginmedia Yes well that’s why I’m letting everyone know that you tip people off and not to use the service. You have profited from me and yet you insist on ripping me off pathetic !!
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Steve Goold
(@GooldSteve) reported
@virginmedia Resolved (for time being). Problem is the Virgin-supplied HDMI cable.
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john raitt
(@jlraitt) reported
@LisaRee26950586 @virginmedia I'm 85 live alone not too mobile and my TV not working. Engineer came said needed new cable from street. Waited a week phone to be told due to be done 12 January. Do they care for the aged? Unhelpful robots
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Annii Smith
(@AnniiSmith1) reported
@virginmedia internet connection is shocking today, 20 mins to send an email because connection is so poor! 😡
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Donna Giles
(@WheelieKidz) reported
@virginmedia We have been having issues with interference to our picture for some time. Issue reported. Requested new TiVo box - problem still occurring. New TiVo box only 2 years newer than the old one.
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Denis
(@DenisDraia) reported
@virginmedia I have to direct your advisors. Additionally, changing address is a nightmare and if services aren’t provided I have to pay through my teeth and with no benefits to myself to help me out whilst I cant use your services. (2)
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philwoodford
(@philwoodford) reported
@virginmedia Is there a problem with blueyonder email addresses again? It went down, I have reset the password in myvirginmedia, but cannot log back in on the mail app on iPhone. Desktop seems ok again after reset.