Virgin Media Outage Report in Renfrew, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Renfrew, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Renfrew, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Renfrew, Scotland
The most recent Virgin Media outage reports came from the following cities: Paisley, Glasgow, Alexandria, East Kilbride, Clydebank, Erskine, and Johnstone.
| City | Problem Type | Report Time |
|---|---|---|
 Paisley
|
Internet | 6 hours ago |
|
Paisley
|
Wi-fi | 13 hours ago |
|
Glasgow
|
Internet | 18 hours ago |
|
Alexandria
|
TV | 1 day ago |
|
Glasgow
|
Internet | 1 day ago |
|
Glasgow
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Renfrew, Scotland
Latest outage, problems and issue reports in Renfrew and nearby locations:
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Paul Harwood (@PaulHarwood3) reported from Alexandria, Scotland@virginmedia Your customer service is appalling without any network for two days whe I call I am told service will not be back till 14th of October. No access to any type of manager in uk.abs raging
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JOHN C (@decostop) reported from Glasgow, Scotland@chateauxwindy @LadyCatHT @SkyHelpTeam @Ofcom I now pay for a landline with @virginmedia because it would be more expensive to have broadband only 🤔 I have never used the landline, there is no phone plugged into it, no idea even what my number is.
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Craig Taylor (@Craigsheesh) reported from Alexandria, Scotland@virginmedia had an absolutely waste of time phone call with Jay from your customer service today. Been with yourselves for 9 years and he was not prepared to assist me in the slightest to try and work out a better deal. Clearly customer loyalty means nothing to you.
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia Still no internet @virginmedia . Website not says no issues again anyone else in Glasgow having problems with virgin media
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Diane Mckay (@weekaiso) reported from Inchinnan, Scotland@virginmedia I was told I could get a better deal for £100 as I'm paying 144.99 way to much for the package I have utterly disappointed as I have been a customer for over 15 years
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🏴David🏴 (@dtr1984) reported from Glasgow, Scotland@virginmedia wifi and tv down AGAIN , pay a fortune and theres always some sort of issue with it
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Tom Watson (@TomWatson1971) reported from Glasgow, Scotland@joelycett Used the text chat service of @virginmedia once. Response after 3 days waiting was to call their helpline. Only got through on the 4th attempt on the helpline, after first 3 attempts disconnected after an hour on hold. 😁😅
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B. David Hogg (@bdavidhogg) reported from East Kilbride, ScotlandSpent the past few days trying to fix my @virginmedia WiFi, and after jumping through all the hoops, still nothing :(
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia And I have already used the scanning service about 6 weeks or so ago . TV is directly wored to router and has no broad band connection either
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Paulo Italiano (@jockdj83) reported from Clydebank, Scotland@virginmedia Additionally all I'm trying to do is cancel my broadband service.
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Jennifer Kiernan (@lellifer) reported from Milngavie, ScotlandSo frustrated with @virginmedia another 16 minutes on hold for someone to hang up on me without giving me a second to respond to them. Not only incredibly rude but seriously getting on my wick. Next call will be to cancellations
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B. David Hogg (@bdavidhogg) reported from East Kilbride, Scotland@virginmedia Turns out there’s not an outage in the area. The struggle continues...
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia Still no internet and of course no call back that was promised . Your app now at least admitting there is an issue and saying will be fixed later today . I can only wait and see
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia Now I still have no broadband and am waiting on a call back but I am sorry your customer service is not good
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Paul Harwood (@PaulHarwood3) reported from Alexandria, Scotland@virginmedia All it says is there is an issue no details
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia I have also tried the chat service . That was truly useless . Operators with set answers and no ability to deviate from the set answers
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia I have no idea how to book an engineer without another frustrating call . I am hoping that ad the TV issues are resolved my internet will be fixed
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Diane Mckay (@weekaiso) reported from Inchinnan, Scotland@virginmedia Just spent 90 min on the phone technician took 20 min to fix internet signal so will see how long that lasts he was very helpful then put me through to get a better deal on my package and was on hold for 70 min unbelievable and still no answer time to move on 😡
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Saorsa Alba Photography (@saorsa_alba) reported from Alexandria, Scotland@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
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Anne Marie (@annmarh) reported from Glasgow, Scotland@virginmedia I did my maximum number of system checks yesterday and your operator did it too . Today when I first did there were problems identified and there are 2 ongoing issues with TV but no better and no information tonight
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Chatfield (@BillyChatfield) reported@virginmedia I was due to get a call back on Tuesday and didn't, so i rang back myself and was told the sales team will call me back within 72hrs... still nothing. Are you purposely wanting customers to leave and find another provider, or just really poor customer services?! 🤔
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Chris 🏳️🌈 (@strutcakes) reported@virginmedia @xcsuhayla This is NOT ACCEPTABLE. You can’t get through to anyone over the phone and your “fix estimates” change every couple of hours. Why can’t you provide accurate information? It’s beyond a joke how awful you’ve been for the past 48 hours.
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Samuel Chesson (@SammyChess) reported@virginmedia @willjennings80 As @willjennings80 mentioned the service has been down since 11am yesterday. It is now saying it will be fixed at 10am tomorrow, but that doesn't inspire much confidence as we have already had 4 or 5 different fix times already. Is there any possibility of more information?
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Eamonn Moran (@eamonn72) reported@virginmedia Hi, it’s my Mobile Data that’s really slow, it’s been over a week! The agent I spoke to got me to do a network refresh. When will it be back up to speed?
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David (@feenixtatt) reported@virginmedia after having status of repair being fixed at 1900 switched at 1845 to 1000 tomorrow. Now 48 hours no service #virginmediadown
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El Combe (@c_combe) reported@virginmedia what's the status of the issue in SW2 issue is FO08869366 I've been out of action for more than 24 hours. I need more transparency please. #OutageUpdate
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Samuel Lynam (@soundiesam) reported@virginmedia how has my internet now been down 2 days and you haven’t contacted me with a reason and your get updates function isn’t working. How can it possibly take 2 days to fix an issue. Your customer service is terrible.
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Dale (@jetset82) reported@virginmedia We have told each team the series of events and how their work last month resulted in our outage, yet it has taken them them 3 weeks to feed a new cable. Shame another team has to physically connect it to the property, which has so far taken another 3 days...
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brad_lfc12 (@brad_lfc12) reported@virginmedia Still having issues everyday it’s a joke I click that link it says everything is fine. How do I cancel my internet with you lot it’s a ******* joke
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Liam Biggs (@CazuaLLUK) reported@virginmedia 0345 454 1111 - and it cuts off saying your too busy, DM me please we'd like to get this resolved. The customer service today was shocking!!