Virgin Media Outage Report in Kilbirnie, North Ayrshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kilbirnie, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kilbirnie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kilbirnie, North Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Irvine, Erskine, Kilmarnock, Johnstone and Clydebank.
| City | Problem Type | Report Time |
|---|---|---|
 Irvine |
Total Blackout | |
| Erskine |
Internet | |
| Erskine |
TV | |
| Kilmarnock |
TV | |
| Irvine |
Wi-fi | |
| Irvine |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kilbirnie, Scotland
Latest outage, problems and issue reports in Kilbirnie and nearby locations:
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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RSVP Design
(@RSVPDesign) reported
from
Paisley, Scotland
@vmbusiness no broadband service today for those businesses with static IPs?
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RSVP Design
(@RSVPDesign) reported
from
Paisley, Scotland
@vmbusiness is there a broadband business outage in PA1 area?
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DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
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Gordon Bradford
(@gbradford67) reported
from
Brookfield, Scotland
@virginmedia Broadband once again running at 50% bandwidth, at most. Not funny with parents working from home plus 2 teenagers doing home learning. Should I now just pay half my bill for half the service?
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Darren of Mcilvaney
(@bawz) reported
from
Renfrew, Scotland
@taff_owst @Twitch @KCOMcare ah. load on the exchange (assuming you're on adsl?) or your isp throttling your downstream bandwidth then 🤔 I know virginmedia were/are doing this once you pass 1gb down, albeit there should still be sufficient headroom to watch streaming with no issues 🤔 bizarre!
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Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
@virginmedia Shows no faults and says everything is fine despite having to use 4g at the time to even run the test. There was an engineer out a couple of months back who done a factory reset but was only a temporary fix. Internet goes down several times a day whilst connected to hub.
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S.🐾
(@TurdiiBurdii) reported
from
Paisley, Scotland
@thechubbynerd1 @virginmedia Yup. Think it's time to switch if this is how they treat people who have been with them since 2016.
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Graham Cook
(@GrahamCookRSVPD) reported
from
Paisley, Scotland
@vmbusiness how do you escalate a complaint in virgin?Neither my order manager nor customer reps can seem to arrange a simple number forward so my business phone lines connect. Neither can they get my broadband working 7 days after the original installation daye
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michael hutcheson
(@mickhutcheson) reported
from
Bishopton, Scotland
@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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Toxteth O'Grady
(@allandm1284) reported
from
Clydebank, Scotland
@virginmedia @AlanC_44 I had an issue. Reduced my package in april to £120, You are now charging £214 per month. Phoned up. "Sorry about that, someone will call back in 48hrs" That was 620 hours ago.
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
Been having issues with @virginmedia where the internet drops several times during the day. Only get told to do a reset/factory reset of the hub but the issue continues to persist. Not helpful when working from home.
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Graham Cook
(@GrahamCookRSVPD) reported
from
Paisley, Scotland
@vmbusiness None of my business lines have been working since Friday. No update despite having called customer service, emailed our complaint handler etc. How do we escalate this issue that’s harming our business?
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David Walker
(@walker17car) reported
from
Linwood, Scotland
@BeckyEverson @SkyUK @virginmedia Been with them for 20 odd years from the old NTL days and never had a problem, their customer service on the other hand...
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MrDeeJay
(@spinningthedisc) reported
from
Erskine, Scotland
Time to go to @ofcom regarding @virginmedia . Got a deal then they put a price increase in. This never happened before when agreeing a price for a contract term. I will escalate this.
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RSVP Design
(@RSVPDesign) reported
from
Paisley, Scotland
@virginmedia how do we get an order progressed? Order placed to move our business lines on 30th March - still not done. The new office is 10m away! Your customer service team continue to provide no explanations nor updates?
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Pulse Breakfast Show
(@pulse_breakfast) reported
from
Barrhead, Scotland
Just typical of @virginmedia they seem to be more down than up!
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Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia Hi, we have tickets to a Summer Jam gig tonight but can’t upload covid results to the NHS app, please help!
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Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
Been having issues with @virginmedia where the internet drops several times during the day. 9nly get told to do a reset/factory reset of the hub but the issue continues to persist. Not helpful when working from home.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter McLoughlin
(@lastminutepete) reported
@virginmedia Finally got there, I think, although bless the lovely young lady on the phone halfway round the world, I could barely understand a word she was saying. Why can't we have customer support in Britain? Also not happy that I'm being charged £152.50 next month, that is an outrage.
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Remi
(@_Remi_ch) reported
@virginmedia @anekii_tv Are you going to reply to my query at some point? Or point out to someone that can actually help get the services I’m paying for?
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Akash Sachdeva
(@AkashSachdeva1) reported
@virginmedia Thanks. I did try that but no joy. But anyway technician is here and appears to be sorting out the issue.
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Ellie Dawes
(@mrsjelly) reported
@virginmedia The only agent of yours I spoke to who said could offer me new customer pricing ghosted me so I've given up on that idea. It's too late for me. I just wish to pass on feedback that your system does not work for someone wanting to set up a new account for when they move in.
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Norman Easter
(@NormanEaster3) reported
@virginmedia any idea when the internet service will be restored in the SO20 6AG area?
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Dominic Berry
(@DominicB3rry) reported
@BethHouse12 @virginmedia Hey Beth don't know if where in a similar area but I'm in CF83 and ours has gone down aswell
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Livvy Edwards
(@LivvyEdwards3) reported
@virginmedia Hi I’m looking to cancel my broadband can you please advise me on how to do it?
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Russell Collison
(@RussellCollison) reported
@virginmedia I’ve checked the service updates & there’s a problem in the area. Just don’t understand it ringing when there’s been no service.
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Norman Easter
(@NormanEaster3) reported
@virginmedia I’ve been checking that for that last two hours. But doesn’t give any indication of resolution time.
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Zain Masud
(@zainmas86) reported
@virginmedia just wanted to flag how bad your coverage is for SM53JP. No TV since last week and broadband cuts in and out. Your engineer came and flagged a bad line to be replaced on Monday. Still nothing and now a new engineer booked for Saturday…. Groundhog Day sadly.