Virgin Media Outage Report in Kilmarnock, East Ayrshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Kilmarnock come from postal codes KA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kilmarnock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kilmarnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kilmarnock, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Irvine, Ayr and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Irvine |
Total Blackout | |
| Ayr |
Internet | |
| Kilmarnock |
TV | |
| Irvine |
Wi-fi | |
| Irvine |
Wi-fi | |
| Kilmarnock |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kilmarnock, Scotland
Latest outage, problems and issue reports in Kilmarnock and nearby locations:
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Not an acceptable service answers really are just to make you go away, which sadly I will now be from from virgin media
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia This is a premium no will cost more than monthly saving, looking onto this it would appear lots of customers have same issue, I was totally mislead by your staff as told them I wanted same channels would rather take this forward with a written complaint please advise how
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@virginmedia sort your shit out!!!!
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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Kimo
(@flyingscotjim) reported
from
Newton Mearns, Scotland
@virginmedia @ycruiselesley It seems there is cynical removal of channels and an increase in monthly costs at the same time. This coupled with the exorbitant costs of the helpline add up to very poor value for money
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@Peter54King @virginmedia Boring! Can’t believe your going off on one because of a days down time. I was down for approx 30mins yesterday. I used my hotspot continue. Even BT have had issues nation wide
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Sorry but this number is useless I think it automated not a person! Have no intention of sorting out my problem unless I phone a premium no. Will now be changing provider, 30 years plus with virgin/ntl had enough
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@Katherine198929 @virginmedia Calm down ffs, smart people would have used there mobile hotspot on there phone to continue to work..
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lesley
(@ycruiselesley) reported
from
Newton Mearns, Scotland
@virginmedia Sorry they never bothered to get back to me yesterday last message at 15.59 to say looking at account then nothing!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Angus Scott
(@AngusScott) reported
@WhiskyWizard31 @virginmedia That’s awful to hear that. At least mine is only my business etc. I hope your daughter is ok.
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Dave McWilliam
(@davemc143) reported
@virginmedia @virginhelp I renegotiated my contract last week and have Netflix included in the deal. How do I login without being charged please?
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Barry Bailey
(@BarrySt21172515) reported
@virginmedia Unfortunately not as the screen on my home phone is damaged, I am a virgin media customer so seemed plausible but I asked for phone number for head office and they hung up so just trying to get some awareness out for more vulnerable people.
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This is Carl🏳️🌈😺🏴🍕
(@Carl_E88) reported
@Cardiff_Dave @virginmedia Half a hour on the phone: no help, I’ve asked for the I want to leave team to call me. I can get the same service for £24 elsewhere so looks like I be going!
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Scoffa1990
(@lufc1990) reported
@jimbobalula1 @virginmedia It’s disgusting mate. They are the only company in my area that offer the speed I want. Then treat you like this. They will blame it on the Peter Kay tickets no doubt.
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Jim Taylor
(@DbaseJim) reported
Hi @virginmedia, recently I signed up to your broadband but I have been advised that you cannot activate the service until the 28th of November, despite the necessary connections being in place due to the previous occupier also using Virgin. I was assured on sign-up that... 1/2
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Andrew M Berry
(@AndrewMBerry81) reported
@virginmedia The app and website was still down today 11/11/22......now its back says every date is SOLD OUT which is BULL S*** as priority dont get full allocation
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
@virginmedia ‘Super fast’ fibre - STILL OFFLINE! #FAIL @virginmedia - any chance of service we pay for? #fedup now!
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jimbobalula
(@jimbobalula1) reported
@lufc1990 @virginmedia Mine's crap most days. I'm a sad old bastard and do a lot of online gaming so I need speed too, takes ages to connect if at all. They sent me a booster at £5 a month and it's still no good. Can't even get it in my front garden 5m away.
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alex mcdonald
(@duplicated2210) reported
@markgraycoach @virginmedia Because they were going through the platform called gigs and tours which wasn't down. Rather than moaning ppl could have used Google to find out how to buy but NO THE SHEEP ARE TOO LAZY and want others to guide them!!!! Thats how it's sold out.