Virgin Media outages and service status in Kilmarnock, Scotland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Kilmarnock, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (89%)
- Wi-fi (11%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Kilmarnock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kilmarnock, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Kilmarnock, Scotland
The most recent Virgin Media outage reports came from the following cities: Galston, Irvine, Mauchline, and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Galston
|
Internet | 8 days ago |
|
Galston
|
Internet | 13 days ago |
|
Galston
|
Internet | 13 days ago |
Community Discussion
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Virgin Media Issues Reports Near Kilmarnock, Scotland
Latest outage, problems and issue reports in Kilmarnock and nearby locations:
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Garth Westland (@GarthWestland) reported from Ayrshire, ScotlandPeople having a total fit on SM regarding the @virginmedia outage. I get it. It’s a little inconvenient but stop acting like it’s the end of the world and ffs stop phoning them. It’s happening to everyone and I’m sure they are doing everything they can to fix it.
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Barrie C Brown (@bazcb) reported from Kilbirnie, Scotland@Katherine198929 @virginmedia Calm down ffs, smart people would have used there mobile hotspot on there phone to continue to work..
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steven graham (@steven_coyw) reported from Ayrshire, Scotland@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Kenny James (@KennyJames_me) reported from Loans, Scotland@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Garth Westland (@GarthWestland) reported from Ayrshire, Scotland@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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colin armstrong (@RantinScot) reported from Ochiltree, Scotland@sabele26 @kilt_walker21 @virginmedia Terrible treatment at the hands of Virgin mefia. Sorry for your loss.
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David Lamont (@Lammie1903) reported from Kilmarnock, Scotland@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Colin Marr (@TheQwertmaster) reported from Ayrshire, Scotland@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Edward Freeman (@skywatcher1977) reported from Ayrshire, Scotland@virginmedia my contract ran out today, after a talk with the retentions guy I am now a customer for another (hopefully happy) 12 months. My bill may have raised £1 p/m, but for a provider who gives me 1TB of data use p/m without speed shaping, I’m VERY happy! 😊
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steven graham (@steven_coyw) reported from Ayrshire, Scotland@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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Kieran McClung (@KieranWMcclung) reported from Troon, Scotland@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Garth Westland (@GarthWestland) reported from Ayrshire, Scotland@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
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lesley (@ycruiselesley) reported from Newton Mearns, Scotland@virginmedia Sorry but this number is useless I think it automated not a person! Have no intention of sorting out my problem unless I phone a premium no. Will now be changing provider, 30 years plus with virgin/ntl had enough
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Geo (@GHunter15) reported from Irvine, Scotland@virginmedia currently trying to work from home. Your site is down. I hang on the phone line and wait and wait and then get cut off…come on 🫤
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧 (@1972CBF1972) reported from Irvine, Scotland@virginmedia is there an issue in ka11
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Lesley MacGregor (@scoobs1969) reported from Kilbirnie, Scotland@virginmedia Knowing about it doesn’t make it any better! The fibre service has been shocking recently
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Stoo (@BigStoo92) reported from Irvine, Scotland@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Yeti (@yetiayrshore) reported from Troon, Scotland@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Max (@Maxywalton) reported from Ayrshire, Scotland@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Jamie (@jamiehilton19) reported from Hurlford, Scotland@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ron Rosenhead (@ronrosenhead) reportedHey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.
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Frazzz (@FrazzzYT) reported"There is intermittent signal in your area" so what did @virginmedia spend nearly a week destroying the Internet in this area actually fix... can't wait to leave once Openreach finish their build in this area. Sick of terrible service. Trying to run a business lol
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Lynne Harper (@LynneHa33713143) reported@andyburnham Just keep issuing massive fines to these companies like you did with Virgin Media until these companies make it much less complicated to cancel their subscriptions.
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Zoe Smith (@ladyspeakerz) reported@andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS
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Iestyn T Davies (@iestyntdavies) reported@virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?
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Craig (@Scrumpyjackfan) reportedAfter 25 years with @virginmedia it’s time to say 👋. Relocating your customer services to SE Asia a few years back was a stupid move, I have wasted hours waiting and talking to your reps. Even now I must do the leg work to find a better deal. You should be phoning me to keep me.
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MrBazza 🎬 (@MrBazza) reported@O2 I have 3 mobile lines alongside volt package @VirginMedia broadband and an open complaint about contract rates. Your app is quoting me much more than what I currently pay! With Volt double data, I only need a low base plan. Please DM me to sort a fair deal.
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Mark P (@WinnyOgden) reported@biggle1908 Avoid virgin media like the plague. Appalling customer service.
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Trevor Hambley (@1bigtrev) reported@biggle1908 I changed to Virgin media for that same reason. Very happy customer.
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FoundNemo (@NemoH666266) reported@virginmedia @D4N7O Well, it is down @virginmedia. Isn't just a massive coincidence now is it? Lol