Virgin Media Outage Report in Kilmarnock, East Ayrshire, Scotland
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The latest reports from users having issues in Kilmarnock come from postal codes KA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kilmarnock, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kilmarnock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Kilmarnock, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Irvine, Newton Mearns, Ayr, Kilmarnock, Troon and Dundonald.
| City | Problem Type | Report Time |
|---|---|---|
 Irvine |
Internet | |
| Irvine |
Internet | |
| Irvine |
Internet | |
| Newton Mearns |
Internet | |
| Ayr |
Internet | |
| Irvine |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Kilmarnock, Scotland
Latest outage, problems and issue reports in Kilmarnock and nearby locations:
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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say | sunaina
(@itsmesay20) reported
@virginmedia I have also been on hold for almost 1 hour to your 'fantastic' customer service! They pass me round like a yo-yo!!
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EUGENE the Piglet
(@olddiesel) reported
I see SIPTU are talking about industrial action for ambulance staff... Was on Virgin media news earlier.... 1) the two people interviewed did well.... Points well made.... 2) I support industrial action if it happens. Need big change. 3) Stephen Donnelly is some spoofer
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James Becker
(@JimBeeUK) reported
@virginmedia @Maggotlaw What no, what’s wrong, how can we keep you as a customer just here’s the address, well that says it all really!! How to keep customers and influence them! Not!
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Ian McWilliams
(@macaz1977) reported
@virginmedia I can’t. You have disconnected my sim. I have access to a computer but the bot is asking me to call your customer services. I’ve had enough of this now.
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Bigwows is elsewhere too (🦣🏴)💚🤍💜
(@bigwows) reported
@virginmedia All day? Including 36 minutes and counting on hold on a Friday evening? I'm sure most folk have better things to do. Somehow I doubt texting and saying cancel x account with immediate effect will have the desired result.
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copy by kay
(@KayWorboys) reported
@virginmedia I’m leaving, and want to be sure you know that and cancel MixTV, for which you want to charge over £40 a month. I’ve had 3 sales calls today but no human wants to speak to me about cancelling
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Peter Hammond
(@peterhammond127) reported
Great service from @virginmedia today to upgrade @VirginMedia_TV package.
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Gaz Leigh
(@thegazleigh) reported
@itsmesay20 @virginmedia It’s a joke isn’t it! Then when you try to use another point of contact and not waste your time on queues they can offer literally 0 help 🙃 despite being part of the same company 👌🏻
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Steve....Slava Ukraini 💔 🇺🇦
(@Jivebunny102) reported
@virginmedia I did call but get no sense, your customer service is shocking, I think they need some training, and its not me saying it,read your 1000,s of tweets like I just did
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Dyer
(@ZeusDyer) reported
@virginmedia It's not really anything to do with feeling one way or another. The FACT is I can't even get a basic service from you, and the solution offered is to spend another £8 per month. Scandalous really. I'm trying to cancel my contract but it seems I'm trapped.