Virgin Media Outage Report in Ayrshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayrshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayrshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilmarnock, Kilwinning, Troon and Ayr.
| City | Problem Type | Report Time |
|---|---|---|
 Kilmarnock |
TV | |
| Kilmarnock |
TV | |
| Kilmarnock |
TV | |
| Kilwinning |
Internet | |
| Kilmarnock |
Wi-fi | |
| Troon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayrshire, Scotland
Latest outage, problems and issue reports in Ayrshire and nearby locations:
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jacko b
(@jackob92866856) reported
@virginmedia It was a fault with the cabling outside .. finally after no internet for 5 days it’s now reconnected ... will we be refunded for the 5 days of no service
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Sophie
(@tripontoto) reported
@virginmedia Sophie_D. I just want to speak to someone in the customer service team rather than messing about on a forum trying to self diagnose the problem based on advice from someone who doesn’t even work for Virgin. I’m paying Virgin enough to be able to access proper customer support.
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Luke Gleeson
(@lukegleeson1992) reported
@virginmedia sent a complaint about intermittent broadband a week ago and no response. Done everything your site and phone line says. I can also guarantee its the same by the time you get back to this as its been like it for months. How do I speak to someone?
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vallers 🌷
(@ValerieJStorm) reported
Per min costs on the 0345 number. Can't afford to keep on the line for my mental or financial health! Please #virginmedia can you sort this issue out.
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Bladesrallyteam
(@bladesrallyteam) reported
@pompeyhedge @immjunn @virginmedia You will get no help from them I have tried and they tried to Blackmail me into signing up to a new 18 month contract at a higher price than Black Friday Offer I have recorded the conversation and sent to Martin Lewis hope he uses it cancelled my service
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Jimmy Newton
(@Jimmy_Newton1) reported
@virginmedia Yep I’ve tried, another thing is that all these apps work perfectly fine when I enable a vpn. I don’t know what this means but it might help identify the problem.
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The Grim Tweeter
(@stoddy89) reported
@virginmedia The Customer service is absolutely diabolical and rude. Jess seems to think she knows everything about everything, including Court procedures. With her knowledge of the legal system and heating company practices she's wasted at VM.
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Mary Williams
(@imafunnytwit) reported
@virginmedia 1 hour and 10 mins on hold to you and you finally answer and then hang up straight away.....No WiFi and no one to talk to about it.... brilliant.
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Iain Walker
(@Iain_Walker1) reported
@SkyHelpTeam - I am an existing customer who wants to remain with sky. can I make use of the black Friday deals or do I need to switch to virgin media?
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Nath
(@NathFerguson) reported
@virginmedia Yeah the Wi-fi in upstairs is poor keeps dropping out and no wired devices