Virgin Media Outage Report in Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayrshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayrshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Kilwinning and Irvine.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
Wi-fi | |
| Kilwinning |
Internet | |
| Ayr |
Wi-fi | |
| Ayr |
Wi-fi | |
| Irvine |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayrshire, Scotland
Latest outage, problems and issue reports in Ayrshire and nearby locations:
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@gazbaker8 @virginmedia Poor show @virginmedia 👎
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
@virginmedia I’m having WiFi issues in the KA12 postcode in Scotland , all tests ran on your app say there is no issue , but when I do diagnostics through the router page online it says there are WiFi problems , none of our mobiles or laptops will do anything online
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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brian
(@sctsman64) reported
from
Irvine, Scotland
@virginmedia my mother has been let down by your engineer promised he would be back to set up her new package no sign she’s left with no phone no tv and no internet not ideal for an 80 year old
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
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Stewart Roxburgh
(@StewartRoxburgh) reported
from
Troon, Scotland
@virginmedia are there service issues with broadband in ka10
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia wifi not working in ka7, and yes i switched it off and back on
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy ⚽️
(@andycCAFC) reported
Don’t ever go with @virginmedia I’ve never had so much hassle when disconnecting from a service. Put a complaint in to check the status online to see they are saying they haven’t received one. Truly awful service
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Ben Thompson
(@BenThompson_1) reported
@virginmedia can you give me a direct number or have someone call me back about an issue I’m having? My elderly mum has called you up to report an issue and you have scammed her into buying a new package and she’s still left with no internet.
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Heehaw
(@Bagflea75) reported
@virginmedia It was their Internet that had gone down. She managed to get the info that your operator was demanding from her bank by which time the Internet was working again. Is it your company policy to treat your customers so poorly or is that reserved for old ladies?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Sarah
(@Sarah74863890) reported
@virginmedia There has been no signal to my hub for weeks and I cannot understand why it’s taking so long to fix
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Paul Thomson
(@swiftchopper) reported
@virginmedia Nope and of recommend no one uses you again. Call customer services to be basically called a liar
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Sarah
(@Sarah74863890) reported
@virginmedia Hi area fault was showing for weeks, no saying since Friday no issues.
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Tilly Beau
(@TalulahCheese) reported
@virginmedia Hi, your website you directed me to says there is an issue with the TV service but not with the WIFI. However when we’ve called yourselves there’s a message - known issue with everything in the area. Which one of true as we now don’t know if there’s a problem with our WIFI hub?
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3MA | Miststep
(@MiststepTK) reported
@EXGaiden This is why Virgin media sucks, sure you can get 500 or more down but the latency are packet loss is probably the worst you can experience in the UK from an ISP, much rather have a consistent, low-latency 70mb down
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elliott
(@ElliottNorman63) reported
No ******* Wi-Fi yet again @virginmedia @VirginMediaCorp actually so bad,like how can you be that ******* bad,I can’t play the cod beta because of the god awful Wi-Fi