Virgin Media outages and service status in Ayrshire, Scotland
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Ayrshire, including 0 direct reports.
- The most common problems reported in this area mention Internet and Wi-fi.
- Internet (89%)
- Wi-fi (11%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ayrshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayrshire, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Galston, Irvine, Mauchline, and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Galston
|
Internet | 8 days ago |
|
Galston
|
Internet | 13 days ago |
|
Galston
|
Internet | 13 days ago |
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Virgin Media Issues Reports Near Ayrshire, Scotland
Latest outage, problems and issue reports in Ayrshire and nearby locations:
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Colin Marr (@TheQwertmaster) reported from Ayrshire, Scotland@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Jamie (@jamiehilton19) reported from Hurlford, Scotland@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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steven graham (@steven_coyw) reported from Ayrshire, Scotland@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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Duncan #StayTheFuckHome (@BlueScareBot) reported from Ayrshire, Scotland@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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andy (@a7powell) reported from Ayrshire, Scotland@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Max (@Maxywalton) reported from Ayrshire, Scotland@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Andrew Gilligan (@stradaman65) reported from Ayrshire, Scotland@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧 (@1972CBF1972) reported from Irvine, Scotland@virginmedia is there an issue in ka11
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Ross Kilpatrick (@RossKilpatrick5) reported from Irvine, Scotland@virginmedia TV’s down and can’t get through to them on the phone, what a brilliant service!
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🏴ALBA_Shxdy🇬🇧 (@Slim5hdy) reported from Irvine, ScotlandOnce again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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steven graham (@steven_coyw) reported from Ayrshire, Scotland@virginmedia wifi not working in ka7, and yes i switched it off and back on
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Ian Devlin (@thecameranerd) reported from Irvine, Scotland@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Kieran McClung (@KieranWMcclung) reported from Troon, Scotland@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Duncan (@BlueScareBot) reported from Ayrshire, Scotland@gazbaker8 @virginmedia Poor show @virginmedia 👎
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Eck (@Alexsmith1966) reported from Kilmarnock, Scotland@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Duncan (@BlueScareBot) reported from Ayrshire, Scotland@ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.
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Garth Westland (@GarthWestland) reported from Ayrshire, ScotlandPeople having a total fit on SM regarding the @virginmedia outage. I get it. It’s a little inconvenient but stop acting like it’s the end of the world and ffs stop phoning them. It’s happening to everyone and I’m sure they are doing everything they can to fix it.
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Kenny James (@KennyJames_me) reported from Loans, Scotland@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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steven graham (@steven_coyw) reported from Ayrshire, Scotland@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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Garth Westland (@GarthWestland) reported from Ayrshire, Scotland@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ron Rosenhead (@ronrosenhead) reportedHey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.
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Frazzz (@FrazzzYT) reported"There is intermittent signal in your area" so what did @virginmedia spend nearly a week destroying the Internet in this area actually fix... can't wait to leave once Openreach finish their build in this area. Sick of terrible service. Trying to run a business lol
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Lynne Harper (@LynneHa33713143) reported@andyburnham Just keep issuing massive fines to these companies like you did with Virgin Media until these companies make it much less complicated to cancel their subscriptions.
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Zoe Smith (@ladyspeakerz) reported@andyburnham PLEASE READ THIS TWEET EVERYONE. IF ANY VIRGIN MEDIA STAFF AT BAGULEY MANCHESTER CALL CENTRE WHERE I WORKED WERE RESPONSIBLE FOR SLANDERING ME / FRAMING ME. THEN HERES PROOF THAT COMPANY ARE A BUNCH OF CRUEL UNETHICAL IMMORAL SCAMMERS YOU DONT THINK IF THEY CAPABLE OF DOING THIS TO THEIR CUSTOMERS WHAT THEY CAPABLE OF DOING TO A WOMAN THEY HATE AND NO DOUBT JEALOUS OF here’s some confirmed validated real evidence NOT THEM BEING FRAMED that the staff at Virgin media call centres were all pardoned allowed to scam MILLIONS of their customers Here is proof Copied and pasted from Google please refer to articles in the press that confirm this what I’ve tweeted here If you think moral decent people do this to their customers scamming them in a cruel cold way SEEK JESUS  Virgin Media was fined a record £28 million by Ofcom in July 2026 for deliberately making it difficult for customers to cancel their contracts and switch to rival providers. Investigation Findings The regulatory investigation covered calls made between January 1, 2022, and September 11, 2024. Ofcom found that MILLIONS of customer service interactions were mishandled to prevent or delay cancellations. Specific tactics included: • Deliberately dropping or hanging up calls when customers asked to cancel. Putting callers on hold for no reason to frustrate them Excessive and unnecessary call transfers between departments. Using a two-tier retention system where only specific agents were allowed to process final cancellations. THIS LOT ARE CONFIRMED CRUEL SCAMMERS
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Iestyn T Davies (@iestyntdavies) reported@virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?
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Craig (@Scrumpyjackfan) reportedAfter 25 years with @virginmedia it’s time to say 👋. Relocating your customer services to SE Asia a few years back was a stupid move, I have wasted hours waiting and talking to your reps. Even now I must do the leg work to find a better deal. You should be phoning me to keep me.
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MrBazza 🎬 (@MrBazza) reported@O2 I have 3 mobile lines alongside volt package @VirginMedia broadband and an open complaint about contract rates. Your app is quoting me much more than what I currently pay! With Volt double data, I only need a low base plan. Please DM me to sort a fair deal.
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Mark P (@WinnyOgden) reported@biggle1908 Avoid virgin media like the plague. Appalling customer service.
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Trevor Hambley (@1bigtrev) reported@biggle1908 I changed to Virgin media for that same reason. Very happy customer.
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FoundNemo (@NemoH666266) reported@virginmedia @D4N7O Well, it is down @virginmedia. Isn't just a massive coincidence now is it? Lol