Virgin Media Outage Report in Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayrshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayrshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Kilwinning, Irvine, Kilmarnock and Troon.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
Wi-fi | |
| Kilwinning |
Internet | |
| Ayr |
Wi-fi | |
| Ayr |
Wi-fi | |
| Irvine |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayrshire, Scotland
Latest outage, problems and issue reports in Ayrshire and nearby locations:
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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Stewart Roxburgh
(@StewartRoxburgh) reported
from
Troon, Scotland
@virginmedia are there service issues with broadband in ka10
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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Eck
(@Alexsmith1966) reported
from
Kilmarnock, Scotland
@virginmedia dreadful customer service, if your diverting customers to your website due to your inability to answer calls making sure it works might be an idea?
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Cheryl Taylor
(@cherry_slush) reported
from
Kilmarnock, Scotland
@virginmedia 6 wks I’ve been waiting for a call back to cancel my home phone package/review my tv package/deal with WiFi issues, your online service constantly displays error message and on,one chat is unresponsive! You have also failed to respond to a complaint I raised!
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@virginmedia Thanks. Checked with neighbors and they are fine so must be a local issue. Will reboot router and check cables etc.
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Clodo Baggins
(@quality_rachni) reported
from
Kilmarnock, Scotland
@virginmedia hi, I've changed my mind about a contract I just took out and am in the 14 day cancellation period. I want to cancel the contract please.
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
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brian
(@sctsman64) reported
from
Irvine, Scotland
@virginmedia my mother has been let down by your engineer promised he would be back to set up her new package no sign she’s left with no phone no tv and no internet not ideal for an 80 year old
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
@virginmedia I’m having WiFi issues in the KA12 postcode in Scotland , all tests ran on your app say there is no issue , but when I do diagnostics through the router page online it says there are WiFi problems , none of our mobiles or laptops will do anything online
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia 5 days down the line and still having major issues with streaming going to be 2021 at this rate before we're able to finish Homeland. Been trying to watch season 3 for 2 weeks and only 4 episodes in 😠😠😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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emma curtis
(@emmacur71792881) reported
@virginmedia Don’t waste my time your liars and stupid and do nothing what it takes two weeks to fit a 360 box really? Then try and palm an OAP off with saying the inept technician are coming but there not
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Craig Stevens
(@craig100) reported
@virginmedia The MyVirginMedia app will not install. Have tried several times. I can see plenty of really bad reviews which is prob why I never tried to install it before. Please advise why the TV Apps aren't working. Do they work for you?
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an Empty Slogan Empty Slog
(@bushofgoats) reported
@virginmedia the only hardwired device is the set top box - can I check the speed on that? As to the wifi, I had to buy a booster as the signal is so weak from the virgin router.
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Wiess
(@Wiessam) reported
@raztweets @agawish @virginmedia My prob is I was already with virgin and ran into this issue when I moved my service to new home. Glad you can use your BT until virgin sort out this mess! Super impressed with BT customer service.
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emma curtis
(@emmacur71792881) reported
Virgin media lie and rip you off still left an OAP no services and lied a technician was coming no show no apology just expecting my mum to pay £84 for nothing- avoid virgin media like the plague appalling service and discrimination of an OAP
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Edu Ribas
(@eduardomendesr5) reported
@virginmedia I have checked through the app. That is not my issue. My issue is the frequency that my service is interrupted and the fact that I am tied to a contract and receive no compensation for the frequent disruption in the service. I don’t live in a remote area. This is unacceptable.
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Ajay Tarper
(@AjayTarper) reported
@virginmedia I had an upgrade from 200mb to 350mb broadband. Ever since it’s happened, it’s knocked off my 5ghz and only have 2.4ghz. It’s rather slow and sluggish. I have superhub 3. Can you advise please? It happened this morning the upgrade and all day no 5ghz.
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Evan Jeffares
(@evanjeffares) reported
@McDonnellDan Why are the Ireland matches never on rte or virgin media anymore??
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Edu Ribas
(@eduardomendesr5) reported
Hi @virginmedia , why are there constant issues in my area that result in me losing my broadband connection for hours? Why am I not compensated for these successive service interruption? How can you offer such a poor quality service?
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Suzy Coops
(@CoopsSuzy) reported
@virginmedia awful experience. I upgraded, waited 3 weeks for my package @yodel have not resolved! Today called up @virginmedia to resolve 1hr later virgin added an extra install fee onto the upgrade and now its costing me more for the same package that never arrived! Shocking 🤯