Virgin Media Outage Report in Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ayrshire, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ayrshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 11: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilmarnock, Irvine, Cumnock, Saltcoats, Ayr and Stevenston.
| City | Problem Type | Report Time |
|---|---|---|
 Kilmarnock |
Internet | |
| Irvine |
Wi-fi | |
| Cumnock |
Internet | |
| Irvine |
TV | |
| Irvine |
Internet | |
| Irvine |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ayrshire, Scotland
Latest outage, problems and issue reports in Ayrshire and nearby locations:
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@virginmedia could I have a link please to cancel my service in writing?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.
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Geo
(@GHunter15) reported
from
Irvine, Scotland
@virginmedia currently trying to work from home. Your site is down. I hang on the phone line and wait and wait and then get cut off…come on 🫤
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colin armstrong
(@RantinScot) reported
from
Ochiltree, Scotland
@sabele26 @kilt_walker21 @virginmedia Terrible treatment at the hands of Virgin mefia. Sorry for your loss.
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Ardrossan, Scotland
@virginmedia I know. However VM refuse to honour what they promise hence why I have involved ASA, Reading Trading Standards, CAB and Ombudsman. I've been a customer for many years. Won't be when contract up
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@virginmedia TV’s down and can’t get through to them on the phone, what a brilliant service!
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
My @virginmedia internet is down, anyone else having issues?
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Ham
(@CatherineMHam) reported
@virginmedia The customer advisor kept saying he couldn’t see all the information but did acknowledge someone may have ‘misheard’. Despite his assurance about 48hr reconnection we have still been text about collection of Virgin box etc. Please DM me to arrange a phone call to resolve.
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Paul D
(@RCZPaul) reported
@virginmedia Still, after all this time and you saying you have the equipment back, I am getting emails to the closed account (you closed it) letters to my old house, (you was notified I have moved) and now I have had to take my complaint to the regulator. Some good talking to you.
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bruh
(@32bitboof) reported
@mikeallder @virginmedia same problem here
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Rachel Smith
(@HotelRach) reported
@jerrijd @virginmedia Ours is still down :(
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🖤🤍🖤˜”*°•.˜”*°• Marie •°*”˜.•°*”˜🖤🤍🖤
(@Blue_eyes_Holty) reported
@virginmedia what’s the complaints department number ? Your customer services is absolutely shocking ! Put through to 8 different people then the last hangs up !!! All to close account! Absolutely disgusting service ! The fact I was thinking of staying
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hlord08
(@ponks1) reported
@virginmedia no phone signal on my mobile all morning . Can you advise please
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Steelboy and *Woke* 🇪🇺🇬🇧🇳🇱🏳️🌈🌍
(@steelboysteel) reported
@DrewLawDesign Virgin Media customer support.
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colin burke
(@twitburkie) reported
@virginmedia how do I report having NO land line phone service? Tests say no issues, when I phone the recording blathers on re broadband problem, before advising I've called re fault with TV? Then it suggests possible wait for an hour-maybe if I was sure of being correctly routed
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Rachel Smith
(@HotelRach) reported
@virginmedia Any news? Our postcode is EX4 3SP, I can’t register the issue online as we’re a business. Who can’t do any work at the moments with lots of disgruntled guests!
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camcatchthesehands
(@camiikazeee) reported
It’s literally the 21st century @virginmedia there is no excuse for your WiFi to be so bad pls grow up