Virgin Media Outage Report in Troon, South Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Troon, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Troon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Troon, South Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Irvine, Ayr and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Irvine |
TV | |
| Ayr |
Internet | |
| Ayr |
TV | |
| Irvine |
Internet | |
| Irvine |
Total Blackout | |
| Ayr |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Troon, Scotland
Latest outage, problems and issue reports in Troon and nearby locations:
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
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Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@virginmedia could I have a link please to cancel my service in writing?
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Geo
(@GHunter15) reported
from
Irvine, Scotland
@virginmedia currently trying to work from home. Your site is down. I hang on the phone line and wait and wait and then get cut off…come on 🫤
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
My @virginmedia internet is down, anyone else having issues?
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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colin armstrong
(@RantinScot) reported
from
Ochiltree, Scotland
@sabele26 @kilt_walker21 @virginmedia Terrible treatment at the hands of Virgin mefia. Sorry for your loss.
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@virginmedia TV’s down and can’t get through to them on the phone, what a brilliant service!
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@ClaireKavanag19 @virginmedia Same. Just spent an hour waiting on the phone before getting cut off. Horrendous service.
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Ardrossan, Scotland
@virginmedia I know. However VM refuse to honour what they promise hence why I have involved ASA, Reading Trading Standards, CAB and Ombudsman. I've been a customer for many years. Won't be when contract up
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Evans
(@Rachael98964692) reported
@virginmedia sort your stupid internet out🤬
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Samie-Leigh Stokie Raynes
(@Samie_Leigh94) reported
@virginmedia can you tell my why @NetflixUK are blocking you IP addresses stating that I'm using a vpn when I'm not. Seems to be a massive problem yet neither one of you are willing to resolve.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia That’s how I previously solved the problem - however that option has disappeared from my settings with this SIM
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Caravans Skegness
(@RiaStones) reported
@virginmedia hi! My broadband is intermittent in S61GH, when I go on the app it just says problems in your area? No info when it will be fixed. Do you have this information please? Thanks
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Skoobz
(@PsychoSkoobz) reported
This weeks streams have been messed up due to my @virginmedia broadband being absolutey crap! I've complained about this a lot over the last year, but this last week has been the worst!! Restarting the stream more than 5 times a day due to drop outs isn't helping me at all!! WTF!
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hellcat
(@1lhellcat) reported
@virginmedia turns out our wifi got completely cut out, sorry :3
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Bick Mash
(@BickMash) reported
from
Capel Seion, Wales
@virginmedia what’s the quickest way to speak to someone in the UK? Been with you since 2016 and I swear your service gets worse by the year.
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Paul O'D
(@podnel67) reported
from
Stittenham, Scotland
@virginmedia I don’t have another device to try it in - previously it was an issue I could resolve through roaming settings but the new SIM doesn’t allow for the same changes to be made in the phone. Dial assist is disabled
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lukapietrowieck
(@lukapietrowieck) reported
@virginmedia No need to speak to them again. They had verified my account details and that I was the account holder, and they had heard me tell them to cancel the contract 5 times. There is nothing more I need to speak to them about. Offcom will be informed about this.
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Kirsty 🏁🏴
(@sweet_kd) reported
@virginmedia TV services down in KY62BQ...website says hoping to be fixed by 4pm Tuesday 25th...not acceptable...look forward to my refund for lost services...again...too many issues happening too often!!!