Virgin Media Outage Report in Galston, East Ayrshire, Scotland
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Galston come from postal codes KA4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Galston, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Galston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Galston, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Galston, Irvine and East Kilbride.
| City | Problem Type | Report Time |
|---|---|---|
 Galston |
Internet | |
| Galston |
Internet | |
| Galston |
Internet | |
| Irvine |
Internet | |
| East Kilbride |
Wi-fi | |
| Galston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Galston, Scotland
Latest outage, problems and issue reports in Galston and nearby locations:
-
SUSAN LAING 🕸
(@SUSANLAING2) reported
from
East Kilbride, Scotland
@virginmedia Thanks for the reply the issue seems to be resolved now
-
Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
-
SUSAN LAING 🕸
(@SUSANLAING2) reported
from
East Kilbride, Scotland
Hey @virginmedia @alexa99 @AmazonUK is there an issue with any of you or all of you? Intermittent broadband and my echo will not connect?
-
andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
-
Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
-
Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
-
Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
-
Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
-
Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
@virginmedia Engineer coming but 2 days too late. If not fixed tomorrow we are leaving. You should have been all over this. Call centre cut us off. Engineer gave us his number but couldn’t fix. No signal apart from part of downstairs and room above room where router is. Shocking!
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia easily the worst customer service team I’ve ever dealt with.
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia SORT YOUR TEAM AND SERVICE OUT.
-
Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
-
Craig wants indy
(@lordchaff) reported
from
East Kilbride, Scotland
@virginmedia filled in an online complaint form two weeks ago and have heard absolutely nothing. Customer service with virgin is non existent
-
Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
A new @virginmedia customer since Wednesday and still having problems but customer service hung up and when called back to say visit not till Tuesday. Going back to BskyB as soon as get to speak to Virgin again. Dreadful CX!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Han Solo scoundrel for hire
(@nerfherder76) reported
@Jobbie1874 @skytv I would be too. Talk about bad timing. Sky have their issues at times but after how virgin media ripped me off I'd take sky every time.
-
Callum Davis
(@caljdavis) reported
@virginmedia Customer services said they'd send out a prepaid package so that I can put the equipment inside and send back... That was at least a few weeks ago now. This is likely to be around the 4/5th time. I don't have an account number as it's over a year since I left. Still awaiting...
-
✨Morena✨
(@_Melcee1) reported
@virginmedia Yes - issue is still not resolved
-
Damen kelly
(@Damenkelly1) reported
@virginmedia Yeah how about money because I didn’t watch it and also money back cause I been on hold properly 2 hours in last week cause my internet keeps dropping out service gone bad going to Financial ombudsman to get out my contact
-
Joe
(@joeboss87) reported
@virginmedia I worked in the CS function of a large FTSE100 company for three years out of my ten years, and by this point someone in Customer Experience would have done the right thing and taken ownership to get a resolution
-
SWebby
(@scotlandcraigie) reported
@virginmedia please for the love of God answer your customer service phones 30 mins and counting
-
Mrs S.
(@BluPrincess) reported
@connolly_lg @MichaelRosenYes @virginmedia I had an engineer round. Unfortunately virgin don't let them carry spare boxes anymore. You have to upgrade via the app. Guess what.... App does not work. Gives a 'you need to call' message. Wasted about 4 days, maybe weeks on hold. Awful, awful company 👎
-
nick glesga
(@mickfaeglesga) reported
@virginmedia and now I got transferred to customer relations who just disconnected
-
Liam Greene
(@liamgreene) reported
@virginmedia @BigIssue maybe invest on making sure your customer service staff aren't full on useless *****
-
Dawn
(@DawnSunrise1) reported
@virginmedia Yes we signed in ok. It is lagging big time. In fact our whole service has been terrible lately. Lots of hiccups, juddering on playback, live, everything and i can't get anyone to help! We've done resets etc