Virgin Media Outage Report in Hurlford, East Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurlford, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurlford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hurlford, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Ayr, Irvine, East Kilbride and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Ayr |
Internet | |
| Ayr |
TV | |
| Irvine |
Internet | |
| East Kilbride |
Total Blackout | |
| Irvine |
Total Blackout | |
| Ayr |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hurlford, Scotland
Latest outage, problems and issue reports in Hurlford and nearby locations:
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Hub is where your engineer put it two years ago, the layout of the house hasn’t changed so why then in the last few weeks since you replaced my hub am I experiencing issues. No more excuses please I need answers and results.
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andy
(@a7powell) reported
from
Ayrshire, Scotland
@virginmedia waiting on a call back promised for 5pm by your customer services, the latest in a long line of disappointments....sorry we left @skytv
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Rach💚
(@_rachf02x) reported
from
East Kilbride, Scotland
Virgin media are 1000% the worst providers on planet earth
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Vikki Robb
(@VikkiRobb) reported
from
East Kilbride, Scotland
@virginmedia I spoke to a member of the team who said they couldn’t help as I haven’t received my password in the post yet so couldn’t verify who I was. So now I have to wait a further 5 days for a password to come through.
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
Fcukin @virginmedia internet, up n down like a junkies toot pipe all day, cant stream anything to watch on netflix, see 5 mins then off it goes, virgin is terrible
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SUSAN LAING 🕸
(@SUSANLAING2) reported
from
East Kilbride, Scotland
@virginmedia Thanks for the reply the issue seems to be resolved now
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Craig wants indy
(@lordchaff) reported
from
East Kilbride, Scotland
@virginmedia filled in an online complaint form two weeks ago and have heard absolutely nothing. Customer service with virgin is non existent
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Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
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Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
@virginmedia Engineer coming but 2 days too late. If not fixed tomorrow we are leaving. You should have been all over this. Call centre cut us off. Engineer gave us his number but couldn’t fix. No signal apart from part of downstairs and room above room where router is. Shocking!
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia Why have you charged me £24.99 for a mobile SIM that I never asked for?
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
A new @virginmedia customer since Wednesday and still having problems but customer service hung up and when called back to say visit not till Tuesday. Going back to BskyB as soon as get to speak to Virgin again. Dreadful CX!!
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DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
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Vikki Robb
(@VikkiRobb) reported
from
East Kilbride, Scotland
@virginmedia how come when you are trying to sell me your services you can call twice a day but I’ve spend 2 full days trying to get an issue at your end sorted and suddenly no one can call me?
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Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
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Vikki Robb
(@VikkiRobb) reported
from
East Kilbride, Scotland
@virginmedia I didn’t create a post on the forum I looked on for advice but to be honest if you cannot get me the help I need to get started it doesn’t put much trust in you. I would then have to wait how long for a technician to come out for you to charge me for this service?
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Vikki Robb
(@VikkiRobb) reported
from
East Kilbride, Scotland
@virginmedia I’ve tried this too.. I’ve honestly had enough now and would prefer to cancel
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia SORT YOUR TEAM AND SERVICE OUT.
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NC
(@deputynclegg) reported
@virginmedia @MRoseClarion surely the engineer on site must know what is involved to fix it and therefore be able to give a more educated estimate as to fix time - if not they are either incompetentbor justctaking the mickey and have no concrrn for your customers - who are fast losing patience!
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Sabreenf
(@Sabreenf2) reported
@virginmedia I’ve done everything, for two months been having the trouble, I’ve been paying for a service for not having the service for past two months
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okkggvhc
(@okkggvhc) reported
@virginmedia It says sorry there are no problems in your area. I’ve seen a lot of tweets and people that have the same problem as me. So maybe it’s an issue on your end. I’ve seen about 20 tweets from people with the same problem. My Tv is working but the wifi is not
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Hayley
(@hayley_houghton) reported
@virginmedia anyone help me, my sky sports app won’t sign in with my details?
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Julie Bailey
(@mejulie64) reported
@virginmedia Been done about 5 times, wires are fine, been restarted, reset, switched off etc etc still green lights which usually means an outside problem as it was in the past
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Baaz vi Britannia
(@Swaziii8) reported
@virginmedia Hello mate, at this exact moment it’s ok but every now and then it drops and becomes unusable. Yesterday was another level of bad tho.
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Arran
(@ArranS17) reported
@virginmedia I have called this number and only an automated service, that tells me my internet is down, I’m aware. Not really any help at all, I would like my contract cancelled if I am unable to get customer service. This never happened with my sky internet, wish I had never changed.
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simon porter
(@simonpo70953058) reported
@virginmedia New customer
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Adam
(@adamdbonner) reported
@virginmedia Every time I speak to you (10+ hours on phone) the line cuts and I get transferred to the wrong department. Are you telling me you can take my mobile number by dm and get someone to call me now? Are your levels of service that poor?
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Derek Grant
(@Derek_S_Grant) reported
@virginmedia Mate I've been doing that already.. Many Many Many times. Wired and wireless! hence i know fastest at 2-3am but still at best 400+ As said previously if it can't hit 1 gig then it never will.