Virgin Media Outage Report in Hurlford, East Ayrshire, Scotland
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurlford, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurlford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (54%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
E-mail (7%)
-
TV (6%)
-
Phone (2%)
Live Outage Map Near Hurlford, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilmarnock, Irvine, Cumnock, Ayr and Stevenston.
| City | Problem Type | Report Time |
|---|---|---|
 Kilmarnock |
Internet | |
| Irvine |
Wi-fi | |
| Cumnock |
Internet | |
| Irvine |
TV | |
| Irvine |
Internet | |
| Irvine |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hurlford, Scotland
Latest outage, problems and issue reports in Hurlford and nearby locations:
-
Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
@virginmedia Engineer coming but 2 days too late. If not fixed tomorrow we are leaving. You should have been all over this. Call centre cut us off. Engineer gave us his number but couldn’t fix. No signal apart from part of downstairs and room above room where router is. Shocking!
-
Colin Marr
(@TheQwertmaster) reported
from
Ayrshire, Scotland
@virginmedia called your customer helpline 3 times & cut off each time! Booster has packed in which means half the house has no WiFi (small bungalow so not exactly a mansion but need 3 boosters). How do I get a replacement issued while I find a more reliable WiFi provider.
-
Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
-
Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
-
Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia SORT YOUR TEAM AND SERVICE OUT.
-
NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia easily the worst customer service team I’ve ever dealt with.
-
Helen McDermott
(@HelenMcD1967) reported
from
East Kilbride, Scotland
A new @virginmedia customer since Wednesday and still having problems but customer service hung up and when called back to say visit not till Tuesday. Going back to BskyB as soon as get to speak to Virgin again. Dreadful CX!!
-
Ben Paterson✌️
(@paeterson3) reported
from
Ayrshire, Scotland
@KyleDunn_x @virginmedia Mate wtf is going on with it man
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
Online teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
-
SUSAN LAING 🕸
(@SUSANLAING2) reported
from
East Kilbride, Scotland
@virginmedia Thanks for the reply the issue seems to be resolved now
-
Andrew Gilligan
(@stradaman65) reported
from
Ayrshire, Scotland
@virginmedia Thank you will do that , but my point is why has it gotten so bad in last few week , only since you replaced my hub! Same devices in same rooms are shockingly bad now. What multiple external factors now are you referring to ?
-
Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia Really pissed off with you today, my contract ends on the 22nd of December and whilst I've never had TV with you, you refused to give me the deal. Well done, YOU LOST, I AM LEAVING YOU NOW FOR GOOD.
-
Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
Remember when @SkyUK and @virginmedia used to give a flying **** about their customers? I have both and I'm trying to give one up, but it may be both the way things are going!!!!
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
-
Joan Bell
(@bellter73) reported
from
East Kilbride, Scotland
@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
-
SUSAN LAING 🕸
(@SUSANLAING2) reported
from
East Kilbride, Scotland
Hey @virginmedia @alexa99 @AmazonUK is there an issue with any of you or all of you? Intermittent broadband and my echo will not connect?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Lee
(@Porkpie77) reported
@virginmedia Says no issue, though when running a test flags a problem. Been last three days.
-
LouM 📚📖📝💻☕️
(@LouMWrites) reported
@virginmedia They had my mobile number (which is being transferred to you). I checked this with the sales team this morning. There is no mix up. They simply did not call me. The big joke being, I am already a virgin media customer. This is appalling customer service.
-
Brett
(@BrettRedmoreee) reported
@virginmedia We’ve spoken to your idiotic team multiple times and not one of them can do their job correctly. We setup a new package and have now been 3 weeks without the service we are paying for. Again, useless.
-
Abi Jenkins
(@abigailchantal) reported
@virginmedia My broadband is down and my mobile data connection, also with Virgin Mobile, is struggling too. I managed to get onto the checker an hour ago and it said no area outage but can't connect to test the hub. Is there any way of finding out what's happening, or is this just universal?
-
Alex C Brewer
(@AlexCBrewer) reported
@virginmedia I phoned your number and all i have a sodding link to run tests! THE ROUTER HAS ERRORS ON IT 29/11/2022 16:19:18criticalNo Ranging Response received 29/11/2022 06:54:3Warning!RCS Partial Service 29/11/2022 05:15:45ErrorDHCP RENEW WARNING - Field invalid in response v4 opt
-
SouthwestMarine Agency
(@southwestmarine) reported
@virginmedia i will try again tonight as the issues are only at night after 9pm normally
-
Liz Tray
(@LizTray) reported
@virginmedia I would expect him to fix the hub or bring a new one and bring an end to two months of misery (the complaint letter asks for a full credit for this period). I'm replying here in the one minute per 10 of internet that actually works.
-
Kenny Milliner
(@KennyMilliner) reported
@virginmedia When I put it into modem mode, to use my Amazon eero mesh network it no longer works. There is no internet signal. I can't get to the admin console on 192.168.100.1 either
-
Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@magneticsparrow @virginmedia I've come to conclusion that the employees aren't the problem, they do try - but Virgin's customer care systems are a mess - call centres all round the world don't help. When someone has a problem, one person should sort it out & cordinate talking to other depts - not customer!
-
Stuart Lyon 💙
(@StuartLyon) reported
from
Edinburgh, Scotland
Virgin Media probably the worst broadband provider in the world. Can’t access their service status info via 3G.