Virgin Media Outage Report in West Kilbride, North Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Kilbride, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Kilbride and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Kilbride, North Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Kilwinning and Irvine.
| City | Problem Type | Report Time |
|---|---|---|
 Kilwinning |
Internet | |
| Irvine |
Internet | |
| Irvine |
Internet | |
| Irvine |
Internet | |
| Irvine |
Internet | |
| Troon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Kilbride, Scotland
Latest outage, problems and issue reports in West Kilbride and nearby locations:
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@virginmedia sort your shit out!!!!
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia Still nothing... The status checker says 12pm August 5th and it's now nearly 1:30 and it's been 3 days with no internet. What's the big issue?
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Ardrossan, Scotland
@virginmedia I know. However VM refuse to honour what they promise hence why I have involved ASA, Reading Trading Standards, CAB and Ombudsman. I've been a customer for many years. Won't be when contract up
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia had no internet the past 2 days, Glasgow area 28. I see the service checker updates every 4 hours telling me it'll be fixed for a new time and it's been down for over 30. Any hope for a soon fix?
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@Peter54King @virginmedia Boring! Can’t believe your going off on one because of a days down time. I was down for approx 30mins yesterday. I used my hotspot continue. Even BT have had issues nation wide
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia I’m having a real problem trying to swap a sim, the one you sent has been lost and the phone no longer receives calls or texts, I’m about mental trying to work this out online and on the automated phone system, can you help?
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
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Barrie C Brown
(@bazcb) reported
from
Kilbirnie, Scotland
@Katherine198929 @virginmedia Calm down ffs, smart people would have used there mobile hotspot on there phone to continue to work..
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia is there a known problem in the PA10 area?
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia internet's been down for 2 days in Dennistoun and the estimated fix time was an hour ago although it's still down. Any indication as to when it's due back up? Losing my mind here
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S💕
(@StaceyM50147063) reported
@virginmedia It’s not YOUR fault....but I have rung that number numerous times....and I get to waiting an hour and half and give up. It’s been 2 weeks....I’ve completly given up I can’t even get through to someone so I can cancel it completely
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia Its ok, not your fault your company isn't organised. No i am moving back with my family so I just need to transfer it to the new person moving in. I have had a letter for my complaint saying to text you but no reply
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Sadiqur Rahman
(@Sadiqur_R) reported
@virginmedia I was assured that I can keep the same landline number if I was to cancel my contract with yourselves & take out a new deal by one of your advisors, after doing so now I'm being told I've lost my number. I run a business, all my customers & suppliers have that number
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George Badu
(@quophyie) reported
@virginmedia ... What disgrace as a company! You should be ashamed to call yourselves 'service' provider. No broadband since yesterday! Been on the phone for 1.5hrs still haven't been able to speak to anybody or get any answers! DO NOT USE VIRGIN BROADBAND!! I'M SWITCHING!!!
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TK
(@MsTKIndeed) reported
@virginmedia @Cheqraise1 And yes, service status says no known broadband issues!
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Junaid
(@_Junaidk) reported
@virginmedia awful service, can you dm me please
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Andy Matthews
(@beeftrousers) reported
Seem to spend half of my life on the Virgin Media service checker to see if it's just my wifi that's a load of old **** or everybody's
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Brava Karen
(@poundlandputa) reported
@virginmedia for the love of god I’ve been calling since march can you please send someone out to change/ fix my router! I need wifi for work and uni this is unacceptable
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alison sheffield
(@allybobs69) reported
@virginmedia And that’s useless too just kept on hold for ever !!!! absolute joke the amount I pay each month for a crap service I’ve been with virgin years I will deffo be cancelling
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Savvy
(@Cheqraise1) reported
@virginmedia Yes, I check, I check again and again. Seems like I'm doing this every few days. I try and call up to report faults and you can never get through. Here's a question, When will all this end? When can we expect normal service to resume with Virgin????