Virgin Media Outage Report in West Kilbride, North Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Kilbride, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Kilbride and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 22: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near West Kilbride, North Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Dundonald and Irvine.
| City | Problem Type | Report Time |
|---|---|---|
 Dundonald |
Internet | |
| Irvine |
Internet | |
| Irvine |
Internet | |
| Irvine |
TV | |
| Irvine |
Internet | |
| Irvine |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Kilbride, Scotland
Latest outage, problems and issue reports in West Kilbride and nearby locations:
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Lesley MacGregor
(@scoobs1969) reported
from
Kilbirnie, Scotland
@virginmedia Knowing about it doesn’t make it any better! The fibre service has been shocking recently
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DJ Nerja 🇺🇦
(@CurryInTurry) reported
from
Ardrossan, Scotland
@virginmedia I know. However VM refuse to honour what they promise hence why I have involved ASA, Reading Trading Standards, CAB and Ombudsman. I've been a customer for many years. Won't be when contract up
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Yeti
(@yetiayrshore) reported
from
Troon, Scotland
@virginmedia swapped my dad’s VM box after finally replacing his TV (no HDMI on his old one). Error 7400. Only a few channels. Call centre closed. Online wants a 9 digit account number but our account number only has 8. Please help.
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Kieran McClung
(@KieranWMcclung) reported
from
Troon, Scotland
@virginmedia Hello Placed an order for your services yesterday, but due to unforeseen circumstances had to cancel this morning just wondering if you can confirm it’s been done?
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Stoo
(@BigStoo92) reported
from
Irvine, Scotland
@virginmedia Upgraded to your M500 broadband package last week, was great for the first few days but now I’m not even getting 1/4 of my estimated speed. What’s the problem?
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Ross Kilpatrick
(@RossKilpatrick5) reported
from
Irvine, Scotland
@virginmedia TV’s down and can’t get through to them on the phone, what a brilliant service!
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Kenny James
(@KennyJames_me) reported
from
Loans, Scotland
@virginmedia Never have I ever had speeds near the 540 lmb I pay for. hardwired tops out OCCASSIONALL at 200 average is 170. I need an engineer
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia I’m having a real problem trying to swap a sim, the one you sent has been lost and the phone no longer receives calls or texts, I’m about mental trying to work this out online and on the automated phone system, can you help?
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Geo
(@GHunter15) reported
from
Irvine, Scotland
@virginmedia currently trying to work from home. Your site is down. I hang on the phone line and wait and wait and then get cut off…come on 🫤
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DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia had no internet the past 2 days, Glasgow area 28. I see the service checker updates every 4 hours telling me it'll be fixed for a new time and it's been down for over 30. Any hope for a soon fix?
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Ian Devlin
(@thecameranerd) reported
from
Irvine, Scotland
@virginmedia @SkySportsBoxing this pay per view is an absolute Joke!! I keep getting error messages and signal drops. So happy I spent £26 on this.
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia internet's been down for 2 days in Dennistoun and the estimated fix time was an hour ago although it's still down. Any indication as to when it's due back up? Losing my mind here
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George
(@IGeorrgeI) reported
from
West Kilbride, Scotland
@virginmedia Still nothing... The status checker says 12pm August 5th and it's now nearly 1:30 and it's been 3 days with no internet. What's the big issue?
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight
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CBF72 5️⃣5️⃣ 🇬🇧🍾🇬🇧
(@1972CBF1972) reported
from
Irvine, Scotland
@virginmedia is there an issue in ka11
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Brian McLaren 🏴🇬🇧
(@brianmcluk) reported
from
Springside, Scotland
@virginmedia any plans on installing fibre in the Irvine area as @bt_uk clearly can't provide any sort of reliable service.
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Lesley MacGregor
(@scoobs1969) reported
from
Kilbirnie, Scotland
@virginmedia We have no internet either, and now having to use data on my phone, what is the issue for this area KA25 7HG ?
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia is there a known problem in the PA10 area?
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DaveDickie
(@Max_Fax) reported
from
Irvine, Scotland
@virginmedia still not working but looks like it’s still taking money for a service it can’t provide.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@Dan5421) reported
@virginmedia 150 says number not recognised as I am calling from an 02 sim and when I call the 0345 number I get "we are sorry for the issue in your area we are trying to fix it as soon as possible but the issue is complex and will take longer to fix" and there is no option to talk to anyone.
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claire
(@clairem1502) reported
@virginmedia As stated we have done this numerous times! This is what we’re always told to do after the soft reboot. It works for a few hours then fails again. We did this on the phone with your advisor yesterday before he gave up and put the phone down!
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PRIMALSABRE
(@primalsabre) reported
@virginmedia really down again 🤡💀
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Clare White
(@X5452MAX) reported
@virginmedia Slow speeds. Constant disconnects. WiFi dropping out. It's unusable. Paying for the best speed and getting less than I do with my mobile data. A house full of gamers who can't stay connected when using a wired connection. Shocking.
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Chin Patel ♋
(@Funk_e_Brown) reported
@virginmedia Hi Team. Where can I report a technical issue easily for my Virgin Mobile network please?
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X0R3ed @ym0n 😷
(@azelhajjar) reported
@virginmedia decision taken moving away. Rubbish Internet service
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Clare White
(@X5452MAX) reported
@virginmedia So you're telling me that this intermittent fault has been going on for the last 2 weeks! I'm paying £60 a month for Internet that doesn't work. How can I get in touch with a human on the phone that lives in the UK and not the Indian outsourced work force please. They can't help!
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Stuart
(@Stuart_198) reported
@virginmedia So what’s the point in the wats app service then and why do you tell people to use if you don’t reply on it ? Crap customer service, always issues with the Wi-Fi and you put the price up ? Time for a new provider
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nifty1a (Paul B)
(@nifty1a) reported
@virginmedia @SenseMakesNone Do you need some more network engineering staff? Call me....
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Michael Langley
(@michael1angley) reported
@virginmedia It’s just when resetting my password I come across this issue