Virgin Media Outage Report in Ochiltree, East Ayrshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ochiltree, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ochiltree and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ochiltree, East Ayrshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Irvine, Ayr and Kilmarnock.
| City | Problem Type | Report Time |
|---|---|---|
 Irvine |
TV | |
| Ayr |
Internet | |
| Ayr |
TV | |
| Irvine |
Internet | |
| Irvine |
Total Blackout | |
| Ayr |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ochiltree, Scotland
Latest outage, problems and issue reports in Ochiltree and nearby locations:
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
@virginmedia I’m having WiFi issues in the KA12 postcode in Scotland , all tests ran on your app say there is no issue , but when I do diagnostics through the router page online it says there are WiFi problems , none of our mobiles or laptops will do anything online
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David Lamont
(@Lammie1903) reported
from
Kilmarnock, Scotland
@virginmedia please sort out your broadband. Despite speed test showing great speeds of 200mbs download and 21 mbs upload I've been having connection issues for the past couple of weeks. Very difficult to watch Netflix etc due to buffering. Have reset router to no avail 😠
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🏴ALBA_Shxdy🇬🇧
(@Slim5hdy) reported
from
Irvine, Scotland
Once again I’m having problems @virginmedia , a 100mb connection that gives 3mb p/s with 17% packet loss . Sort it out
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia internet is terrible last 24 hrs, play the playstation it goes off, watch netflix it goes off, using my data to come online, your service is a joke
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia what is going on with internet, its up and down every 5 minutes, getting sick to the back teeth of your service, time to seek other providers
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Duncan #StayTheFuckHome
(@BlueScareBot) reported
from
Ayrshire, Scotland
@robmurray11 @virginmedia Just checked and mine is down to 23. Yet last week, which was also the lockdown, it was still 350-400 🤔
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Stewart Roxburgh
(@SRoxburgh) reported
from
Troon, Scotland
@virginmedia Dear Mr Bolt, sorry that you had to ruin your reputation by putting your name to this company. The only record VM will will break is for most network failures and lost customers. Hope you get this message eventually when internet gets fixed again.
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Duncan
(@BlueScareBot) reported
from
Ayrshire, Scotland
@gazbaker8 @virginmedia Poor show @virginmedia 👎
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
@Ritchtweets @virginmedia Glad I didn’t go down the “ragin” route now lol
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brian
(@sctsman64) reported
from
Irvine, Scotland
@virginmedia my mother has been let down by your engineer promised he would be back to set up her new package no sign she’s left with no phone no tv and no internet not ideal for an 80 year old
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@virginmedia currently moved to a new house and apparently the best option for me is to leave because there’s an active subscription, your advisor was so bad, all I want is my broadband to be switched to my new address !!!!!
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Max
(@Maxywalton) reported
from
Ayrshire, Scotland
@EE I currently have no broadband as @virginmedia are so unhelpful with this as I’ve moved house, having to hotspot my phone which eats through my data can u please help me out through this tough time
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia our internet is off and on constantly, its beyond a joke, an engineer was out last week fixing the neighbours for the exact same reason, said there was a problem in the cabinet, theirs is fixed now ours is unstable, probably just swapped the cables, get it sorted now
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Douglas Gold
(@Dougie_GCLltd) reported
from
Kilmarnock, Scotland
@virginmedia what's is happening with internet in KA3 postcode I run my business from home and need good internet this is shocking again, happening to often... I moved for better service but will be moving again to more reliable provider...#terriblevirginservice
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Edward Freeman
(@skywatcher1977) reported
from
Ayrshire, Scotland
@virginmedia my contract ran out today, after a talk with the retentions guy I am now a customer for another (hopefully happy) 12 months. My bill may have raised £1 p/m, but for a provider who gives me 1TB of data use p/m without speed shaping, I’m VERY happy! 😊
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steven graham
(@steven_coyw) reported
from
Ayrshire, Scotland
@virginmedia wifi not working in ka7, and yes i switched it off and back on
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Martin McCluskey
(@MartinMcC1984) reported
from
Ayrshire, Scotland
@virginmedia I have been trying to call Virgin Media for weeks. can someone help get me a call back
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Garth Westland
(@GarthWestland) reported
from
Ayrshire, Scotland
People having a total fit on SM regarding the @virginmedia outage. I get it. It’s a little inconvenient but stop acting like it’s the end of the world and ffs stop phoning them. It’s happening to everyone and I’m sure they are doing everything they can to fix it.
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Stewart Roxburgh
(@StewartRoxburgh) reported
from
Troon, Scotland
@virginmedia are there service issues with broadband in ka10
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Jamie
(@jamiehilton19) reported
from
Hurlford, Scotland
@virginmedia are useless arseholes! Fix ma WiFi or I’m reporting you to ma maw!!!! 😢😢
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sazia Hasanat
(@ShazHasanat) reported
@virginmedia I had to go through 2 3 hours calls with agents and supervisor and finally theyll issue the letter. However it will be 8 weeks next week so I wont need to wait for that even.
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☠️ Rön ☠️ (RYT200)
(@Man_in_Black666) reported
Another bill in from @virginmedia 4 months after first trying to cancel with them. This one’s for non return on equipment that they’re collecting on Monday. Any prizes for most incompetent company?
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ᴋɪɴɢᴍᴏɴᴋᴇʏ
(@kingmonkey25) reported
@virginmedia - just joined online, was given a number to call to defer the start date, called & was transferred to your sales department. The person I spoke to (male) was so rude & condecending I'm now considering taking my business elsewhere. Shocking customer service.
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LL-J
(@J_cool_LL) reported
@virginmedia I placed the order online, is there a way to cancel online? Thanks
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Prezz Uk
(@PrezzUk) reported
@virginmedia @HardyShorses Lets face the truth, once ur locked into a contract, virgin media dont give a flying fudge about u! Now thats fact! They are so focused on getting new customers (god help em), that longer term customers are left to whistle dixie! Virgin media have awful customer service!
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Mαятıи
(@marthewitt) reported
@virginmedia Terrible customer service from Aishwarya - sales sales sales no empathy or understanding just a number … Just terrible #inwrongjob
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Lucy McGrother
(@LucyMcGrother) reported
@virginmedia @NetflixUK get yourselves off my **** list please. Pls talk to one another to fix VM taking subscriptions for NF and NF saying VM have cancelled it and given no reason. You have had 5 days so far and still not sorted. Talk to one another!!
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eyeguy
(@eyeguy04) reported
@virginmedia @SouthamptonFC Sure would be nice to support the team and watch them play... Too bad Virgin Broadband has **** the bed in my area.
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Families Edinburgh Magazine
(@FamiliesEdinbur) reported
@virginmedia It says there are no issues but there clearly are - looking at your feed there seems to be a lot of people with landline issues. Can't we just get an honest update on what is happening?
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia @HardyShorses These are trying to charge me for a Months Services after they cut me off 2nd April want over £270 now I have put it in the hands of the police with them since 1999 they are corrupt & No Customer Service now, they will get what I owe as & when I can afford on U.C. using foodbank