Virgin Media Outage Report in Erskine, Renfrewshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Erskine, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Erskine and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Erskine, Renfrewshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Dumbarton, Alexandria, Paisley, Helensburgh, Renfrew, Johnstone, East Kilbride and Erskine.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Dumbarton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Erskine, Scotland
Latest outage, problems and issue reports in Erskine and nearby locations:
-
Lyn Paterson
(@nosrepat) reported
from
Glasgow, Scotland
@virginmedia And the loss of broadband service ? I am in Glasgow G11.
-
Claire ✌🏼🎾
(@brooksybradshaw) reported
from
Kirkintilloch, Scotland
Nah as if my fricking internet has cut out again during this match, wtf @virginmedia two nights in a row.
-
Allan McPike
(@TheDailyScrum) reported
from
Glasgow, Scotland
@virginmedia Totally wrong show from iPlayer. E4 and a few other channels say that you cannot fast forward as the channel doesn’t support even if you watch live, pause and try and fast forward the ads. Pretty rubbish
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia Hi, we have tickets to a Summer Jam gig tonight but can’t upload covid results to the NHS app, please help!
-
Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
Been having issues with @virginmedia where the internet drops several times during the day. Only get told to do a reset/factory reset of the hub but the issue continues to persist. Not helpful when working from home.
-
Jonathan Abourbih
(@jonzo1) reported
from
Glasgow, Scotland
@virginmedia broadband issues in G43? Your status checker says all is fine, but when I run a test it says “thanks for doing your in home checks”
-
Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
Been having issues with @virginmedia where the internet drops several times during the day. 9nly get told to do a reset/factory reset of the hub but the issue continues to persist. Not helpful when working from home.
-
Peter Hannington
(@MrPGFH) reported
from
Glasgow, Scotland
@virginmedia I have tried to call twice to talk with you guys about my home broadband and twice been plunged into darkness. Your online bot sends me round in circles...no wonder I want to leave. Can someone please help me?
-
Lyn Paterson
(@nosrepat) reported
from
Glasgow, Scotland
Got a phone call yesterday from someone saying my VM router was being used by other people. Guess it is a scam. Plus broadband down completely today ....and bad yesterday. Appalling service in #Glasgow G 11. @virginmedia
-
Paul Breslin
(@breslano) reported
from
Glasgow, Scotland
@virginmedia bt sport 3 HD is a screen of pixels every 20 seconds? How do I fix this?
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia The internet service is fine, we are having issues uploading COVID results to any NHS site/app, but to get into the gig we have to show that we have a negative test result on the app, can someone from Summer Jams contact me please?
-
Rhys Ronald Howe
(@HoweRhys) reported
from
Glasgow, Scotland
@virginmedia It has been down since 8.20am this morning - no devices can surf the internet. I’ve restarted the WiFi and this returned the same result. No lights showing on the hub apart from the usual yellowish main light. I’m unable to do my work due to this issue..
-
DroneXscape Media
(@Dronexscape) reported
from
Kilbirnie, Scotland
@virginmedia just off phone to one of your call handlers all my devices keep getting cut off from the wifi hub handler refusing to help unless I spend money for pods I've never had such bad customer service from a company
-
Damien Speirs
(@Damien1872) reported
from
Renfrew, Scotland
@virginmedia Shows no faults and says everything is fine despite having to use 4g at the time to even run the test. There was an engineer out a couple of months back who done a factory reset but was only a temporary fix. Internet goes down several times a day whilst connected to hub.
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia @BarrasArtDesign @Carl_Cox We’ve got tickets for Glasgow but can’t log COVID results online so don’t think we’ll be allowed in 😩 Please help!
-
Rhys Ronald Howe
(@HoweRhys) reported
from
Glasgow, Scotland
Anyone else having issues with @virginmedia this morning? I have absolutely no access to the internet. Restarted the laptop and nothing.. Seen some say the service was down last night too.. possible down in the UK?
-
J No
(@N07WOD) reported
from
Inchinnan, Scotland
@virginmedia the worst company I know to deal with, information puts you on a loop and doesn’t provide what you need. Beyond rude agents. #raging
-
Patty O' 😷
(@pattyneta) reported
from
Glasgow, Scotland
@virginmedia No, it’s an issue regarding the SIM card. I’ve just spent almost 2h in a chat with customer service, where not only any solution was provided, I also had to wait an average of 5 minutes for the agent’s reply to each of my questions. Very frustrating and terrible customer service.
-
Patty O' 😷
(@pattyneta) reported
from
Glasgow, Scotland
Well done @virginmedia for leaving my husband, an NHS doctor, without a working phone while he is on call at the hospital for the next 48 hours. And NO solution via customer service. Terrible and very disappointing service!
-
Paul Breslin
(@breslano) reported
from
Glasgow, Scotland
@virginmedia bt sport 2 is a screen of pixels every 20 seconds? How do I fix this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Pennington
(@Penninm7) reported
@virginmedia After going through I've been told to speak to Amazon about not receiving this gift card. I called Amazon and even they said uts nothing to do with them it Virgin! Wasting even more of my time!! I can't wait to leave virgin!! Poor service
-
Sam Watson
(@Sam_Watson74) reported
@virginmedia @aleman_elisa The website says there are no faults, but the call centre knows about one. This is unacceptable. It's not an intermittent outage. Service is completely unusable.
-
Sam -
(@sam__qxy) reported
@virginmedia No just denied the fact it was an issue on your end. And told me I had to wait for a call back. From a technical team member. Fortunately its resolved now, so must have been an outage on your end. Thanks anyway!
-
Andy Kane
(@tylorlee30) reported
@OliviaMarie_x @virginmedia Support can be useless most times you know,thanks to @leadtechh my account was fixed
-
Sam Watson
(@Sam_Watson74) reported
@virginmedia Hi @virginmedia I was told the other day that this was classed as an intermittent outage. I know from past experience that these aren't eligible for compensation. Please confirm this isn't the case here. The service is unusable!
-
Léonie #GirlySwot 🔶 🇺🇦
(@BlueberriesRok) reported
@carolinesgreen @virginmedia Yup, left them for BT. The only time Virgin were efficient was when they disconnected my services, I'd had years of shockingly bad broadband and increasing bills previously. Internet would go off, I'd call, 'it's an isolated problem, we'll send an engineer out in 2 wks'. I'd...
-
Sam Joy 🇺🇦🇬🇧
(@sam_joy) reported
from
Havant, England
@virginmedia I'm no longer with VM and haven't been for about 2 years. Won't have a current email address to be able to sign in to my old account.
-
Marc Ellis
(@ellismarc) reported
@virginmedia @kronos_kirko Also, I just spoke to VM and cancelled my service given the length of the outage / they will do early it without penalties.
-
Andy ****
(@andyw83) reported
@virginmedia It’s totally unacceptable thst I will have no internet for a week due to fault your end. We have no tv as we watch Netflix how do we keep kids occupied how can I work. I wish to make an official complaint due to being lied to I
-
Olivia Parker
(@OliviaMarie_x) reported
@virginmedia please can you help my other half, he has got a mobile through virgin mobile but since we are away he cannot get any signal or roaming. He has tried to access his account but it says it can't be found. He only has emergency calls only