Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
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The latest reports from users having issues in Helensburgh come from postal codes G84.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Gourock, Greenock, Alexandria, Dumbarton, Helensburgh, Erskine, Bishopton and Port Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Gourock |
Internet | |
| Greenock |
Internet | |
| Greenock |
TV | |
| Alexandria |
TV | |
| Alexandria |
||
| Alexandria |
Community Discussion
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Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I just turned everything off at the mains and restarted it all and that seems to have sorted it. Don’t know why I didn’t think to try that before. Thanks for your help and suggestions 👍
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Coco Brown
(@cocobrown1973) reported
from
Dumbarton, Scotland
@virginmedia Yeah I got it sorted however 1hr on a phone line at 30p per minute is not cheap taking a full hour to sort something that is simple is very poor customer service especially for loyal customers
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David Walker
(@walker17car) reported
from
Linwood, Scotland
@BeckyEverson @SkyUK @virginmedia Been with them for 20 odd years from the old NTL days and never had a problem, their customer service on the other hand...
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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Dee McBee
(@dee_mcbee) reported
from
Greenock, Scotland
Internet not working in pa14 area, website says there are no problems in my area @virginmedia
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Ceallaigh Nic hEachaidh
(@kellyarla_) reported
from
Greenock, Scotland
Anybody else having problems with Virgin Media internet?
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia all my channels including freeview ones are giving the message 'channel not authorised' this morning, I've rebooted and still the same, any help please??
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I’m paying for 200mbps and sometimes I achieve that, like now, but I still can’t watch @BBCiPlayer without constant buffering. This “local” issue was supposed to be sorted. Seriously considering other options to watch @BBCMOTD
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J No
(@N07WOD) reported
from
Inchinnan, Scotland
@virginmedia the worst company I know to deal with, information puts you on a loop and doesn’t provide what you need. Beyond rude agents. #raging
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MrDeeJay
(@spinningthedisc) reported
from
Erskine, Scotland
Time to go to @ofcom regarding @virginmedia . Got a deal then they put a price increase in. This never happened before when agreeing a price for a contract term. I will escalate this.
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Angie Murphy
(@angie__murphy) reported
from
Greenock, Scotland
Has anyone got that Virgin Media 1 gig internet? If so, what's it like for stability, etc?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I’ve done all that and it always says “no issues” but often when you get through on the phone you’re told there are and engineers are working on it. I’m just fed up of having to go through all the tests and restarts every time I want to record something or watch catch-up tv
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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Mike
(@mickfiftyfive) reported
from
Dumbarton, Scotland
@virginmedia So channel's 1-5 are back up but all other channel's are still showing error cod (v53), whats the issue @virginmedia ???
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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Steven Beattie
(@BETTYLAROO) reported
from
Linwood, Scotland
@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Langer
(@nlangerdev) reported
@virginmedia After the speed test I just ran using @Speedtest I got 88.35Mbps down and 36.88Mbps up 😭😫
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Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
@virginmedia At least 24 hours - possibly longer, which would explain stability issues in the recent past. Just insult added to injury, in light of your series of above-inflation tariff increases.
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manual mixer
(@portmix) reported
@virginmedia It’s intermittent and surely your team should know if there is an issue or not? Need to know when this issue will be fixed, not if there is an issue in the first place!
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Kevin
(@kja_chilli) reported
@virginmedia hey guys brand new customer here for broadband. I signed up for M100 £26pm only to receive an email stating £38pm only to be told on the phone that my first installment is £52? Seriously guys not a good start!!
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easynow aka Barry
(@eZnow1337) reported
Also weird how when I phoned last week the "absolute minimum" my package could be bought down to was £61 from £63, but when I phone up to cancel, magically it can be lowered more. Awful customer service, attitudes, being hung up on after being on hold for 5 mins @virginmedia SUCK
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Janet Midega
(@tjmidega) reported
@virginmedia Why would you call me and offer me a service at the middle of my billing period and then charge me for accepting it?
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James Kavanagh
(@JamesKavanagh_) reported
from
Dublin City, Leinster
Also hi RTE or Virgin Media - please send down crews to cover it. I want back to back *** interviews telling us what they bought etc.
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r
(@LiterallyJustR) reported
@virginmedia My mobile has been disconnected from service for over a week now. I am unable to recieve calls/messages or send them outbound. I cant even call customer support as it just cuts off almost immediately. Also my 4G is not working either. My bill is fully paid.
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Tracy Berry
(@Southwold11) reported
@virginmedia My TiVo box broken, meant to have a call out yesterday, engineer didn’t turn up, call centre overseas lied to me and now have to wait until Tuesday for an engineer, how is that a good service, the very fact you have people lying for you stinks!
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easynow aka Barry
(@eZnow1337) reported
@virginmedia are the worst company in history. After being treated like **** last week and changing ISP. I phone up to cancel, on hold for 25 minutes, speak to a person who puts me onto "disconnections team" to be instantly hung up on