Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Greenock, Dumbarton, Alexandria and Erskine.
| City | Problem Type | Report Time |
|---|---|---|
 Greenock |
TV | |
| Dumbarton |
TV | |
| Alexandria |
Internet | |
| Greenock |
||
| Greenock |
TV | |
| Greenock |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia Is there a problem with TV reception in the G83 Area (Alexandria) ? Completed all diagnostic checks on my TV and Tivo box and still no reception yet. Please reply... thanks
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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Met Halil
(@LETSAVEIT_METTV) reported
from
Greenock, Scotland
@virginmedia red button for football not working again
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I just turned everything off at the mains and restarted it all and that seems to have sorted it. Don’t know why I didn’t think to try that before. Thanks for your help and suggestions 👍
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia ... any update on the G83 9PP issues ? Into the 3rd day of no TV reception and broadband connection constantly lagging...
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - As it is more than 24 hours since this issue was raised, and is still not resolved, all checks completed and no service I want to book a home visit by a technician asap. Thank you.
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks
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Paul Malloy
(@PMalloy67) reported
from
Greenock, Scotland
@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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Fiona duddy
(@DuddyFiona) reported
from
Greenock, Scotland
@virginmedia is there any issues in pa14 with TV connection
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia please have any of the following fake names call me back please ASAP....abby, abys manager, Jean on collections, Bradley who passed me on to some else cause he was out having abeer, or Luke who didn't finish finding a solution to @virginmedia's ineptitude.
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🎄Marie🎄
(@rmariet7) reported
from
Greenock, Scotland
@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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Steven Beattie
(@BETTYLAROO) reported
from
Linwood, Scotland
@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommaso Bendoni
(@TBendoni) reported
@virginmedia My email’s been out of action for no reason for a week and have had no help. Can you please urgently assist!?
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PlasmaDan
(@Plasma_Dan) reported
@Gadgetoid @virginmedia Use to happen to me a lot with Virginmedia, ditched them years ago, never looked back... except just then, when I did.
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Trigger_Hippy
(@trigger_hippy) reported
@virginmedia The service status page is t working and using webmail says “Sorry, we have a problem”
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Josh
(@verbes444) reported
@virginmedia im a bit scared of calling and talking to people but if it helps fix my port forwarding then sure ill do it
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Fable&King Clothing
(@FableandKing) reported
@virginmedia Hi Internet as been down all down in the SE london. Do we get a discount off our month bill?
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Mel
(@MelanieRSmith) reported
@virginmedia HP13 5 has had broadband issues all over our village for the last 24 hours. Is there an issue?
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𝗟𝗶𝘁𝗮𝗻𝘆
(@litanymusic) reported
my internet has gone down on release night, I repeat my internet has gone down on release night. @virginmedia y u so rubbish
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Marco ElGancio
(@thegancio) reported
@virginmedia That is fine but it should be made clear..rather than showing a “agent typing…” message. Anyway the issue was resolved this morning .
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Mazza
(@MarrMazza) reported
@virginmedia Hi, so since I rang the number provided and the team has reassured me that they’ve done an update and it should be fine, my internet has gone down 4 times. Sigh. It’s impossible to do any work at this rate. Please send someone over!
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Robert Wastell
(@RobertWastell) reported
@virginmedia Right. Reset my password. Waited 20 minutes. Still the same issue. What next ? Post on the forum and then what?