Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Dumbarton, Port Glasgow, Greenock and Erskine.
| City | Problem Type | Report Time |
|---|---|---|
 Alexandria |
Wi-fi | |
| Alexandria |
Total Blackout | |
| Dumbarton |
TV | |
| Alexandria |
Internet | |
| Port Glasgow |
Wi-fi | |
| Port Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia - 3hrs on the phone today to several of your "Managers, Collections, and Tier 1 and 2 staff" No further forward, due to unprofessional calls, rudeness, and staff with a sloppy shoulder approach with no solution, no acceptance of error. Shocking customer service.
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia all my channels including freeview ones are giving the message 'channel not authorised' this morning, I've rebooted and still the same, any help please??
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Angie Murphy
(@angie__murphy) reported
from
Greenock, Scotland
Has anyone got that Virgin Media 1 gig internet? If so, what's it like for stability, etc?
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Not only that, when pointing out to your CS team that the account holder was a vulnerable person, my wife was advised "what do you want me to do with that?" By the operator. Shameful. Fix her issue and stop cutting her off for no reason!!
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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mac / macca
(@neilmacallister) reported
from
Alexandria, Scotland
@virginmedia - Internet / Broadband service has been terrible last few days, any problems in this area, I am in G83 postcode Strathleven, Alexandria. Thanks
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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Mike
(@mickfiftyfive) reported
from
Dumbarton, Scotland
@virginmedia So channel's 1-5 are back up but all other channel's are still showing error cod (v53), whats the issue @virginmedia ???
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia ... my wife who has authority to speak on her account on her behalf has been unsuccessfully trying to get you to once again resolve the issue. As it stands, we have been advised someone will be in touch within 24 hours. Unacceptable!! My mother in law lives alone
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🎄Marie🎄
(@rmariet7) reported
from
Greenock, Scotland
@DannyWoodwad Been there when my mum had Virgin media. If I continue having problems, I will be changing.
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Yes, and reinstated her service around lunchtime today. Come 5pm, they cut her off again!!
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I just turned everything off at the mains and restarted it all and that seems to have sorted it. Don’t know why I didn’t think to try that before. Thanks for your help and suggestions 👍
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Coco Brown
(@cocobrown1973) reported
from
Dumbarton, Scotland
@virginmedia Yeah I got it sorted however 1hr on a phone line at 30p per minute is not cheap taking a full hour to sort something that is simple is very poor customer service especially for loyal customers
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🏴 Gary ScottishEagle 🏴
(@garydg7) reported
from
Greenock, Scotland
@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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Dee McBee
(@dee_mcbee) reported
from
Greenock, Scotland
Internet not working in pa14 area, website says there are no problems in my area @virginmedia
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Michael Macdonald
(@justcall_mesir) reported
from
Alexandria, Scotland
@virginmedia please have any of the following fake names call me back please ASAP....abby, abys manager, Jean on collections, Bradley who passed me on to some else cause he was out having abeer, or Luke who didn't finish finding a solution to @virginmedia's ineptitude.
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J No
(@N07WOD) reported
from
Inchinnan, Scotland
@virginmedia the worst company I know to deal with, information puts you on a loop and doesn’t provide what you need. Beyond rude agents. #raging
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Steven Beattie
(@BETTYLAROO) reported
from
Linwood, Scotland
@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Moonlight
(@ThirdUncle2) reported
@virginmedia Sort yourselves out! Sick of calls from persons that: 1) I cannot understand 2) are simply looking to sell me something I don't need Try repaying my 15 years of loyal service another way, get rid of these wasteful departments and reduce our prices with the savings?
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Richard
(@RichStokesy) reported
.@virginmedia Next time you guys decide to do "essential maintenance" on my broadband network, during what will likely be an entire workday, can you inform us in advance please? At least then I can make alternative arrangements and not have a whole day wasted...
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Benji
(@goo) reported
@vmbusiness is service down again but without warning this time? You’ve got the postal code from last time.
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Ben Heyworth 😷🏳️🌈🇬🇧🇪🇺🇭🇰
(@ThisMorningCall) reported
Contacting @virginmedia now to cancel my services. I’m not expecting this to be simple.
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Mel
(@fortis_semper) reported
@virginmedia Thanks. I also currently have a monthly mobile contract with Virgin but 4G coverage indoors at home and even outdoors is extremely poor - only 1 bar signal and often insufficient to load webpages. (Despite your coverage page stating good coverage) Can anything be done re this?
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Mel
(@fortis_semper) reported
@virginmedia iPhone SE. Since I moved in. It hasn’t been too much of an issue as I have a landline and broadband so I can use my wifi. But as I am going to discontinue my Broadband I will need to use 4G on my phone.
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Anne Irfan
(@anne_irfan) reported
@virginmedia No issue is listed, even though we’re all without internet. Most of us looking to leave virgin ASAP for a service that actually provides
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🦇𝔅𝔦𝔤 𝔱𝔦𝔡𝔡𝔶 𝔤𝔬𝔱𝔥🦇
(@ThatsMyWitch) reported
@virginmedia I’ve been on the phone all morning and this is the only solution apparently. Not acceptable as I work from home and now have no way of doing so.
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Deano
(@okadasiren) reported
@virginmedia Great response as usual, and please do not suggest resetting it, as if the problem has existed for 18 months it’s probably worth you sending an engineer out and give me what I pay a lot for!
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Gummitch
(@gummitch_uk) reported
@virginmedia Hi, I'm a customer with one of your basic cable tv set-ups, but there's one tv channel that I object to receiving. Can I request that that single channel be removed from my feed? How do I do that? Is it possible without having to phone and be on hold for 30+ minutes?