Virgin Media outages and service status in Helensburgh, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Virgin Media generated 16 outage signals in the last 24 hours around Helensburgh, including 16 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 14, 11:50 AM GMT+1.
- TV (79%)
- Internet (11%)
- Wi-fi (11%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Helensburgh, Scotland
The most recent Virgin Media outage reports came from the following cities: Alexandria, Erskine, Greenock, and Dumbarton.
| City | Problem Type | Report Time |
|---|---|---|
 Dumbarton
|
TV | 1 minute ago |
|
Alexandria
|
TV | 7 minutes ago |
|
Alexandria
|
TV | 16 minutes ago |
|
Alexandria
|
Internet | 17 minutes ago |
|
Alexandria
|
TV | 18 minutes ago |
|
Erskine
|
TV | 20 minutes ago |
Nearby cities with recent reports
6 recent signals
4 recent signals
4 recent signals
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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Dave (@shaw_shank13) reported from Alexandria, ScotlandThe @BBCiPlayer on @virginmedia is absolutely useless. So unresponsive and slow. The sport is finished by the time it eventually loads.
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🏴 Gary ScottishEagle 🏴 (@garydg7) reported from Greenock, Scotland@virginmedia Your customer service is absolutely shocking. You have cut off a vulnerable pensioner twice in the past 72 hours for reasons of your own error, leaving her with no means of communication whilst apparently being unable to fix the issue for 24 hours. Shocking! 🤬
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Andy Murdoch (@AGM60) reported from Wemyss Bay, Scotland@virginmedia Therein lies part of your issue. Contact centre customer service non-existent. No accountability. Empathy zero and telephony platform not fit for purpose @richardbranson I look forward to a resolution as per an email now received. Confidence low unfortunately.
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Tyronelad (@mogwaiboy16) reported from Alexandria, Scotland@virginmedia I don’t want to leave been a customer of Virgin media for 30 years, and I’m told my monthly data allowance is used when I connected to WiFi, customer service on 789 was insisting that was the the case , and on web chat exactly the same. What am I meant to do when nobody can help
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michael hutcheson (@mickhutcheson) reported from Bishopton, Scotland@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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Met Halil (@LETSAVEIT_METTV) reported from Greenock, Scotland@virginmedia red button for football not working again
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Saorsa Alba Photography (@saorsa_alba) reported from Alexandria, Scotland@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
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Kevin (@Tumsh41) reported from Greenock, Scotland@virginmedia After 40 minutes our television service via @virginmedia was restored. It was quite a lengthy update though
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Ped (@ped1969) reported from Bishopton, Scotland@virginmedia no wifi for nearly 4hrs... tried to call but gave up after being on hold for 40 minutes... help.
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Lindsay Reid (@lindsr87) reported from Greenock, Scotland@virginmedia I’ve had terrible WiFi coverage at home in the past few weeks and a mega frustrating conversation with your tech team this afternoon.
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Miss Grundy (@Miss_Grundy94) reported from Alexandria, Scotland@virginmedia my internet and TV connection did not work at all the full day yesterday and it is still not fixed. Could you advise me what the issue is and when it will be fixed please? G83 area in Scotland.
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Diane Mckay (@weekaiso) reported from Inchinnan, Scotland@virginmedia Just spent 90 min on the phone technician took 20 min to fix internet signal so will see how long that lasts he was very helpful then put me through to get a better deal on my package and was on hold for 70 min unbelievable and still no answer time to move on 😡
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Paul Malloy (@PMalloy67) reported from Greenock, Scotland@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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Ceallaigh Nic hEachaidh (@kellyarla_) reported from Greenock, ScotlandAnybody else having problems with Virgin Media internet?
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Angie Murphy (@angie__murphy) reported from Greenock, ScotlandHas anyone got that Virgin Media 1 gig internet? If so, what's it like for stability, etc?
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Peter Robinson (@robbo_1962) reported from Dumbarton, Scotland@virginmedia Just tried that, still not working
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Kevin (@Tumsh41) reported from Greenock, Scotland@Aaroonio @virginmedia Not working this morning here.
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Thomas Melrose (@ThomasMelrose2) reported from Linwood, Scotland@virginmedia No t.v or internet, V6 box gives error code C233 even though it says its connected to my wifi with a signal strength of 100%. Wifi light is solid green on the hub and stasis bar flashing green, any suggestions, tried rebooting both already
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AmandaM2282 (@AmandaM2282) reported from Alexandria, Scotland@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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Kevin (@Tumsh41) reported from Greenock, Scotland@virginmedia My Broadband appears to be down. Can you please assist?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ahmed 'Sonic' Mohamed (@Medzy1506) reported@virginmedia My TV is down yet again. When is this going to be resolved?!
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ester83 (@Ester_Laura83) reported@Dominiho7 @virginmedia same, thought I'd be able to use the inpost locker down the road, we've 3 evri drop off shops in the village but min 25 min to a yodel one.
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Stuart Mills (@MooeyMills) reported@virginmedia you need to employ more staff it’s impossible to speak with a human being when support is needed and your online solutions are totally inadequate and result in unwanted enineers visits
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linda butler (@butler47) reported@virginmedia No.The account is in my name only.When I sign in I can access my bill etc but,when I scroll down to the quick email link it’s my ex husband’s emails I see not my own.Apparently a ticket was raised to help fix this problem but as yet I am still waiting on someone getting back 2 me
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Andy W (@AndrewW12290183) reported@virginmedia Still yet to happen. Plus you will still keep my money for a TV subscription that I never signed up for. Virgin does not reward customer loyalty. I also see you think customers issues are funny
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Dgjbear (@Dgjbear1) reported@virginmedia @DeeEmCee28 Direct messaging here doesn’t help. There are automated responses.
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Mo2 (@ImaginaryCard) reportedHello @virginmedia the Internet has been down since 7.30am and I haven't been able to register a loss of service on your website. Wtf
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Andy W (@AndrewW12290183) reported@virginmedia Why ? and I don't appreciate the laughing face as this is no joke. I complained about being charged for a TV package I never signed up for. Nothing happened. I leave Virgin but I have to chase you to return your quipment. Hopefully Friday will be the end of dealing with Virgin
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Helen Davies (@HelenDavie66542) reported@virginmedia Having problems getting install app to display to change to virgin media 360. Shall I just wait 5 days for it to appear?
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Zara Palevani (@zarapalevani) reported@virginmedia after an 1:40 min of being with your support team, they deleted my high speed network. It's 11:04pm est and your phone support no longer answers. I have no idea where to look for help.