Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
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The latest reports from users having issues in Helensburgh come from postal codes G84.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Greenock, Erskine, Alexandria, Dumbarton and Helensburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Greenock |
Internet | |
| Erskine |
Internet | |
| Alexandria |
TV | |
| Dumbarton |
Internet | |
| Dumbarton |
TV | |
| Alexandria |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia my daughter is doing her uni degree from home at the moment and she cant miss deadlines to hand in papers so it's quite an issue for us, any help would be greatly appreciated
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia Hi, yesterday we restarted our modem, ever since only half the devices in the house have wifi... half of them cant even find our network anymore, ranging from phones to smart TVs... can I please have some assistance as to why this has happened?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Ah I think I see my issue. It’s the M50 broadband package so I think 54 mbps is about average
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia I’m having a real problem trying to swap a sim, the one you sent has been lost and the phone no longer receives calls or texts, I’m about mental trying to work this out online and on the automated phone system, can you help?
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Steven Rankin
(@stevenrankin) reported
from
Inchinnan, Scotland
Internet down AGAIN! Can't be over loaded with people at 1am in the morning! Virgin Media are an absolute scam. We pay a lot of money for fast internet and it's just consistently terrible.
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James Johnstone
(@jayceejay55) reported
from
Dumbarton, Scotland
@virginmedia after 4 weeks of trying and hours wasted eventually got through to a human. After problem analysis he announced “our systems are down, please call back after 4 hours”,I asked him to call me back,our system cant do that,really? Worst customer service - bye Virgin. 👋
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Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
@Virginmedia so I just waited 40 mins trying to get thru to your support got thru and they cut me off! #WiFi
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia is there a known problem in the PA10 area?
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia Yes it said there was an issue and a technician would fix it at 3 separate times yesterday and it’s still not fixed today. This happens a lot yet we still pay our full bill, it’s not ideal.
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia There are no issues in my area and the tests found no faults. How do I do a hard wired test, do I need to connect a laptop somehow? Thanks
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Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia I’ve had terrible WiFi coverage at home in the past few weeks and a mega frustrating conversation with your tech team this afternoon.
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Mark Thompson
(@thompsonmark_) reported
from
Greenock, Scotland
@virginmedia @DanRoPo I am also having this problem. 7 times since 8am this morning on my landline!!!!!
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Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia my internet and TV connection did not work at all the full day yesterday and it is still not fixed. Could you advise me what the issue is and when it will be fixed please? G83 area in Scotland.
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Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
1 hr 10 mins on the phone to @Virginmedia to fix my dreadful WiFi and they cut me off!
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Kevin
(@Tumsh41) reported
from
Greenock, Scotland
@virginmedia My Broadband appears to be down. Can you please assist?
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Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia Broadband and TV been down in Balloch G83 since early hours of this morning neither are up and running. Only work I can do is by tethering my phone to the computer killing my own data allowance. Any idea of timelines and how major a fault this is please ?
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TPAS Scotland
(@TPASScotland) reported
from
Erskine, Scotland
@georgelang @virginmedia Nothing unusual there then. Service is unreliable
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Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
@virginmedia Oh I wish. Ours is completely down. Lots of people in the town affected too. Fix time 3pm! #wfh #virginmediadown
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Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight
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Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia’s customer services are shocking! Wish @bt_uk would hurry with fibre in my area 👍🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HamishKrajewski
(@HamishKrajewski) reported
@virginmedia I can text and call but only on WiFi, keeps saying no service.
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Pregnant Massage
(@pregnantmassage) reported
@virginmedia No thanks I’m working. Trying to make up the money I lost today. As I said terrible customer care. I’m looking into alternatives
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Chantelle Newton
(@chantelle_ukccf) reported
@virginmedia - please review your ‘system generated’ emails. I got an email confirming an order has been despatched. I panicked thinking someone is using my details fraudulently & end up spending 30mins on the phone 😡 if you are merging your network with O2, tell your customers
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Gavin Wilson
(@GavinWilson72) reported
@virginmedia when I go to make a payment on the app, the app is shutting down.
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Pregnant Massage
(@pregnantmassage) reported
Absolutely appalling service & customer care from @virginmedia ! No internet since 5Th Sept. Engineer call booked for today 8-12. No one turned up. 90 mins on the phone to customer care- who didn’t know what was going on & couldn’t put me through to anyone who did then cut me off
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Ian Molyneaux
(@i_molyneaux) reported
@virginmedia @virginmedia yes an automated line stating there is a fault is really helpful when I'm paying for a service that's broken everyday
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Astor Tate
(@astortate) reported
@virginmedia My neighbor has the same issues. It might be a connection outside the house. Certainly not from the internal wires.
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Jessica booth
(@Jssyangel) reported
Just paid £80 to @virginmedia jua for internet, yet again it’s gone down so no WiFi. Took 2 months to get my internet switched to new address , charged £20. my partner got it working in the end, not them so why was I charged £20? Rang repeatedly, every agent hung up on us.
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Sonny G 🎙
(@Sonny_Club) reported
@virginmedia It isn’t basically, I’m having to work off mobile data. Speed test seems to think I’m getting over 300mps download & upload of 0.03 which is hilariously bad but when you try and use the internet it doesn’t work. A colleague who lives not far from me has been having issues too.
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Mydogsteppedonabee
(@PeekFam) reported
@virginmedia Your taking the mick trying work from home no Internet wtf why you doing updates in the middle of the day I'm fuming got customers deal with.