Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Erskine and Dumbarton.
| City | Problem Type | Report Time |
|---|---|---|
 Erskine |
TV | |
| Dumbarton |
Wi-fi | |
| Dumbarton |
Total Blackout | |
| Erskine |
Internet | |
| Dumbarton |
Internet | |
| Greenock |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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Dee McBee
(@dee_mcbee) reported
from
Greenock, Scotland
Internet not working in pa14 area, website says there are no problems in my area @virginmedia
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
Since upgrading to @virginmedia M200 broadband the sound and vision in our tv keeps going out of sync. Does anyone know why and if there’s a solution? Thanks
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Gordon Bradford
(@gbradford67) reported
from
Brookfield, Scotland
@virginmedia Broadband once again running at 50% bandwidth, at most. Not funny with parents working from home plus 2 teenagers doing home learning. Should I now just pay half my bill for half the service?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I’ve disabled Dolby and it seems to be ok at the moment so hopefully that’s solved it. Thanks for your help. Pete
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I’m paying for 200mbps and sometimes I achieve that, like now, but I still can’t watch @BBCiPlayer without constant buffering. This “local” issue was supposed to be sorted. Seriously considering other options to watch @BBCMOTD
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David Walker
(@walker17car) reported
from
Linwood, Scotland
@BeckyEverson @SkyUK @virginmedia Been with them for 20 odd years from the old NTL days and never had a problem, their customer service on the other hand...
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Steven Beattie
(@BETTYLAROO) reported
from
Linwood, Scotland
@virginmedia YouTube app on V6 box has had playback issues for months. Used to be black screen flashing up for a second at beginning of every video, today it's black screen throughout video and only audio. Not good 🙄
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AmandaM2282
(@AmandaM2282) reported
from
Alexandria, Scotland
@virginmedia Long story short I was told information that was not correct claimed my money back after being advised to do so the money then has been added back on to my next bill and after endless chats emails complaint forms promises of a call back I’m still waiting to get this resolved
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Mike
(@mickfiftyfive) reported
from
Dumbarton, Scotland
@virginmedia So channel's 1-5 are back up but all other channel's are still showing error cod (v53), whats the issue @virginmedia ???
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Angie Murphy
(@angie__murphy) reported
from
Greenock, Scotland
Has anyone got that Virgin Media 1 gig internet? If so, what's it like for stability, etc?
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia I’ve done all that and it always says “no issues” but often when you get through on the phone you’re told there are and engineers are working on it. I’m just fed up of having to go through all the tests and restarts every time I want to record something or watch catch-up tv
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Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia Just tried that, still not working
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Ceallaigh Nic hEachaidh
(@kellyarla_) reported
from
Greenock, Scotland
Anybody else having problems with Virgin Media internet?
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MrDeeJay
(@spinningthedisc) reported
from
Erskine, Scotland
Time to go to @ofcom regarding @virginmedia . Got a deal then they put a price increase in. This never happened before when agreeing a price for a contract term. I will escalate this.
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Coco Brown
(@cocobrown1973) reported
from
Dumbarton, Scotland
@virginmedia Yeah I got it sorted however 1hr on a phone line at 30p per minute is not cheap taking a full hour to sort something that is simple is very poor customer service especially for loyal customers
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Anne McLean
(@annemclean66) reported
from
Dumbarton, Scotland
@virginmedia How do I get through to a human to discuss a problem with my neighbours Virgin account?
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Brigid Smith
(@brigidms) reported
from
Greenock, Scotland
@virginmedia I have been waiting for over a week for a return call from customer service , obviously don’t want my business after 20 years . Looking for a new broadband provider any suggestions . One that actually works would be good 🤬
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J No
(@N07WOD) reported
from
Inchinnan, Scotland
@virginmedia the worst company I know to deal with, information puts you on a loop and doesn’t provide what you need. Beyond rude agents. #raging
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Susie
(@Susie61180) reported
from
Greenock, Scotland
@virginmedia all my channels including freeview ones are giving the message 'channel not authorised' this morning, I've rebooted and still the same, any help please??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Gannon
(@kgannon1) reported
@virginmedia Can you help with my account please, my broadband was supposed to stop this week as I'm moving home and my account isn't updating
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dfkm
(@idrkwidh) reported
@virginmedia I’ve had absolutely abysmal internet connection for the past 2 weeks. I’m meant to receive 100mb, barely receiving 10!!! Please can you fix this asap
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Chewy Gaz
(@ChewyGaz) reported
@alhubo @virginmedia I'm having some odd issues in TS20 area. Amazon Alexa dropping radio and timing out when connecting to game servers on my PC. Speedtest is ok, browsing web pages ok.
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Bigby
(@KarnageKitsune) reported
@virginmedia Sorry for the bad explanation. Webpages and cloud services show the connection to be stuttering and loading really slowly.
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Michael Harkin
(@harkz9) reported
from
Cambuslang, Scotland
@virginmedia No. Still not working. My wife usually works from home. She has had 2 go elsewhere this morning which affects the school run later on. Any idea when service will resume?
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heather
(@MabelAlice1916) reported
@virginmedia I did that with someone last week and I’m still waiting for a solution!
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Katherine Lawson
(@lawsygirl68) reported
@virginmedia still deducting@money from my elderly parents account for Netflix which they have never had or used with you. Shocking. Papers here we come, we have communicated with you on numerous occasions and still nothing done.
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MOT ALAW
(@VespaPX12570) reported
@virginmedia I’ve been getting a lot of home phone calls for years now from scammers. Is this from the data breach I read about? I never put the home number on any forms these days.
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Hemant Khatana
(@Hemant1980) reported
@virginmedia Hi, I live in the WS9 area of the Midlands. Been having issues with WiFi. Do you have any maintenance going on in this area?
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Kerry Knight
(@kezknig) reported
@virginmedia We are currently working from home and my husband has had to book a day off in the hope that by tomorrow it should be OK. If we are being told there are issues when we call and then calling that number it says there aren't any what are we meant to do? Please help.