Virgin Media Outage Report in Helensburgh, Argyll and Bute, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Helensburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Helensburgh, Argyll and Bute, Scotland
The most recent Virgin Media outage reports came from the following cities: Erskine, Dumbarton, Greenock, Alexandria and Helensburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Erskine |
Phone | |
| Dumbarton |
TV | |
| Erskine |
TV | |
| Greenock |
TV | |
| Alexandria |
Internet | |
| Alexandria |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
-
Craig Taylor
(@Craigsheesh) reported
from
Alexandria, Scotland
@virginmedia Broadband and TV been down in Balloch G83 since early hours of this morning neither are up and running. Only work I can do is by tethering my phone to the computer killing my own data allowance. Any idea of timelines and how major a fault this is please ?
-
Rebecca Thompson
(@Rebecca_GMFC) reported
from
Greenock, Scotland
@virginmedia ridiculous service, constant no internet at home and affects more than one of us!!! Someone dm me and get this sorted, absolutely fed up
-
Robert McGowan🏴
(@robmcg6) reported
from
Alexandria, Scotland
@virginmedia shocking service,on hold for over 30 minutes to speak to someone about my tv package.then they hang up. Time for a change after more than 10 years you would think they value your business 😡😡😡😡😡😡
-
Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia any idea when the network will be available in the G83 area again? Our TV and internet have been off all day.
-
Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
@virginmedia Oh I wish. Ours is completely down. Lots of people in the town affected too. Fix time 3pm! #wfh #virginmediadown
-
Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
1 hr 10 mins on the phone to @Virginmedia to fix my dreadful WiFi and they cut me off!
-
Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia Yes it said there was an issue and a technician would fix it at 3 separate times yesterday and it’s still not fixed today. This happens a lot yet we still pay our full bill, it’s not ideal.
-
Kevin
(@Tumsh41) reported
from
Greenock, Scotland
@virginmedia My Broadband appears to be down. Can you please assist?
-
Peter Robinson
(@robbo_1962) reported
from
Dumbarton, Scotland
@virginmedia There are no issues in my area and the tests found no faults. How do I do a hard wired test, do I need to connect a laptop somehow? Thanks
-
Steven
(@bolton2710) reported
from
Greenock, Scotland
@virginmedia two days in a row broadbands gone down.
-
Stephen
(@Websergeant) reported
from
Kilbarchan, Scotland
@virginmedia I’m having a real problem trying to swap a sim, the one you sent has been lost and the phone no longer receives calls or texts, I’m about mental trying to work this out online and on the automated phone system, can you help?
-
TPAS Scotland
(@TPASScotland) reported
from
Erskine, Scotland
@georgelang @virginmedia Nothing unusual there then. Service is unreliable
-
Rebecca Thompson
(@Rebecca_GMFC) reported
from
Greenock, Scotland
@virginmedia @stumcc761 Service is always shocking, fed up with it 😒🥱
-
SharleenStrachan
(@Sharleen87) reported
from
Greenock, Scotland
@virginmedia wifi down again
-
Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia I’ve had terrible WiFi coverage at home in the past few weeks and a mega frustrating conversation with your tech team this afternoon.
-
Rebecca Thompson
(@Rebecca_GMFC) reported
from
Greenock, Scotland
@virginmedia @stumcc761 Service is always shocking🥱
-
Lindsay Reid
(@lindsr87) reported
from
Greenock, Scotland
@virginmedia’s customer services are shocking! Wish @bt_uk would hurry with fibre in my area 👍🏻
-
Miss Grundy
(@Miss_Grundy94) reported
from
Alexandria, Scotland
@virginmedia my internet and TV connection did not work at all the full day yesterday and it is still not fixed. Could you advise me what the issue is and when it will be fixed please? G83 area in Scotland.
-
Steven Rankin
(@stevenrankin) reported
from
Inchinnan, Scotland
Internet down AGAIN! Can't be over loaded with people at 1am in the morning! Virgin Media are an absolute scam. We pay a lot of money for fast internet and it's just consistently terrible.
-
Sue McCaffray
(@midge60) reported
from
Erskine, Scotland
@Virginmedia so I just waited 40 mins trying to get thru to your support got thru and they cut me off! #WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mitochondrial Spindle 🏃♀️🏃🏅🏊♀️🏆📚📚😊
(@RachReally) reported
@domburch @virginmedia Got get rid. They are utterly awful
-
Donna Tracy
(@SlaveOfSolitude) reported
@virginmedia Trying to change my direct debit to be paid from my husband's sole bank account, but confirmation you sent shows me as the bank acc holder instead of him. I called you & was told it had been corrected but new confirmation shows my name again. Pls help.
-
Adora Leigh
(@AdoraLeighTTV) reported
@virginmedia Cambridge area, I've been without Internet for 24 hours. This is driving me insane. No updates or anything?! Rework your customer service because I shouldn't have to tweet at you
-
joe duggan
(@joeduggan1) reported
@virginmedia Still not working. Is there an issue in NW5?
-
MICHAEL SMITH
(@MICHAELSMITH66) reported
@virginmedia I don’t think this will help as I can get into my account and the secondary accounts ,the problem is virgin have removed the option to change passwords from secondary account management
-
Viv P
(@Viv_P01) reported
@virginmedia had no internet for 32hrs, just had a text it's going to be another 8hr wait for a "fix" when were told the fix was going to be 9am and your compensation is £8? Are you kidding? That wont cover my work day & extra mobile data I will have to buy. What is happening?
-
Slev 🇻🇨/🇮🇪
(@00Slev) reported
@virginmedia Thank you for this. The issues have been ongoing for six plus weeks now and it feels like I am trying to connect to services from an Everest base camp. No other option but to pull the plug. Cheers.
-
Mr Rob
(@mrrob88) reported
How long do I have until I can cancel a new broadband provider? Less than 12 hours with @virginmedia and already got issues 😒
-
Manuele R. Pennisi
(@FaintlightWolf) reported
@virginmedia being without broadband since monday. Team advised that by today (9AM) everything will be fixed. Nothing working and now they are saying to wait for the 24th. I want to cancel my contract and I can't without paying a cancellation fee. Is outrageous
-
Ashish Chakraborty
(@ashishchakrabor) reported
@virginmedia Nothing as each time I called (4 times with 30 minutes) the poor girl, who can't get hold of the engineering, asks her supervisor, and fobs( feels like ) me of saying it's been accelerated, come back in two days.