Virgin Media

Virgin Media Outage Report in Alexandria, West Dunbartonshire, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Alexandria come from postal codes G83.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Alexandria, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alexandria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Alexandria, West Dunbartonshire, Scotland 03/18/2025 15:35

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Alexandria, West Dunbartonshire, Scotland

The most recent Virgin Media outage reports came from the following cities: Greenock, Glasgow, Johnstone, Paisley, Dumbarton, Helensburgh, Erskine, Alexandria, Clydebank and Renfrew.

Loading map, please wait...
City Problem Type Report Time
United KingdomGreenock Internet
United KingdomGlasgow Internet
United KingdomGlasgow Internet
United KingdomGlasgow Wi-fi
United KingdomGlasgow Internet
United KingdomGlasgow Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Alexandria, Scotland

Latest outage, problems and issue reports in Alexandria and nearby locations:

  • Malkywhite1975 Malcolm white (@Malkywhite1975) reported from Glasgow, Scotland

    @richardbranson hello Mr Branson just wanted to let you know one of your company's customer service is absolutely terrible in Glasgow i love virgin media but seriously think of switching to sky. I hope you read your loyal customer for over 15 year and fix the problem

  • markmcc4 Hank Schrader (@markmcc4) reported from Glasgow, Scotland

    @virginmedia Definitely give the text message a go as phoning that number you provided is a terrible service.

  • AndrewRainnie Andrew John Rainnie (@AndrewRainnie) reported from Glasgow, Scotland

    @virginmedia No thanks. I don't want to spend more money on texts just to explain how bad virgin media's customer service truly is. I'll contact CISAS.

  • quietarea1 Neil Crossan (@quietarea1) reported from Glasgow, Scotland

    @virginmedia I have entire package with Virgin 4 phones internet etc can I get a problem solved. Never. Truly dreadful

  • staceyjaneadam Stacey 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@staceyjaneadam) reported from Paisley, Scotland

    @virginmedia We can’t call out now or receive calls with home phone; we have no dialling tone; issue with phone since Thursday; no local issues when ‘test’ is run which is obviously wrong.

  • samboardman99 big sam (@samboardman99) reported from Glasgow, Scotland

    @virginmedia you have the worse customer service in the world. Put on hold for 9 mins then nothing. Disgusting way to treat customers.

  • AndrewRainnie Andrew John Rainnie (@AndrewRainnie) reported from Glasgow, Scotland

    @virginmedia I HAVE SPOKE TO THEM! THEY SAID IT WOULD TAKE THREE ******* DAYS TO FIX THEIR MISTAKE. IT'S NOW FIVE!!!!! WORST. COMPANY. EVER.

  • decostop JOHN C (@decostop) reported from Glasgow, Scotland

    @virginmedia Web Safe has been on for over a year, this problem has just arisen recently.

  • AngSimLJS68 Ang (@AngSimLJS68) reported from Glasgow, Scotland

    @Hughesy48 @virginmedia You’d think they would be embarrassed and respond ASAP. FB it too...see if their customer service kicks in at that. Go get a deal with Sky 😉

  • HeidilooE Heidiloo Edwards (@HeidilooE) reported from Glasgow, Scotland

    @virginmedia Aaaarghh 😤🤬 Just waited 15 minutes to get through, then you cut me off and then when I call back, you're closed.. Is it any wonder I want to leave.... shockingly low service levels for over 2yrs now..

  • Hughesy48 John Hughes (@Hughesy48) reported from Glasgow, Scotland

    @virginmedia This is totally unacceptable&is shocking customer service from you,I have wasted literally hours on webchat &still not resolved.Ticket No: P009177306 raised for this.Can u resolve this&ensure my billing is correct on system&I don't get £7.50 monthly charge texts/emails re this.😡

  • ianprice157 ian24 (@ianprice157) reported from Clydebank, Scotland

    @virginmedia probably the worst company for customer service, after spending 1 hour 25 min on the phone to order 2 new v6 boxes -3days later only 1 arrives. Just off the phone again after another 20 min to hopefully get another box. Sort it out Virgin!!

  • LarsJen05560046 Lars Jensen (@LarsJen05560046) reported from Glasgow, Scotland

    @virginmedia The broadband box was erected against my fence surrounding my back garden, making it easy for intruders to climb over, Virgin media have said that the box could have been placed at my front garden, where it would not have created a problem, but the manager did not come back to me

  • FusionFabrics jackie fusion (@FusionFabrics) reported from Paisley, Scotland

    @virginmedia can you advise which channel BBC 2 Scotland is on. As 806 is English, 108 is BBC 4. Totally and utterly confused. Please help.

  • AndrewRainnie Andrew John Rainnie (@AndrewRainnie) reported from Glasgow, Scotland

    @virginmedia It's not a servicing issue. If you look at my twitter feed or my account, you will see that some numpty in your company turned our Internet off three weeks before it was scheduled. We have been without Internet for 5 ******* DAYS! Sort it out.

  • MrHoopy7 Pat Cavanagh (@MrHoopy7) reported from Renfrew, Scotland

    @virginmedia not impress with the click to collect system. Owner of shop had no clue also was spitting at me. Shop name was wrong. Total joke of a service not amused

  • BillyMcDiarmid Billy McDiarmid 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@BillyMcDiarmid) reported from Glasgow, Scotland

    So @virginmedia still issue cheers for refunds. You ain’t NTL any more guys, so your banking processes should be from when they existed. @Sarah_Mone

  • jmilprint Jazza (@jmilprint) reported from Glasgow, Scotland

    @virginmedia No 4HD as stated, never mentioned BBC, Started asking for a pin number half way through a show. Then stated FourHD not available on Virgin. Working now however.

  • MrHoopy7 Pat Cavanagh (@MrHoopy7) reported from Glasgow, Scotland

    @virginmedia I've been trying to Contact Some One about joing as a new customer an most of the agents are rude. As they kept Speaking in India an ridley cut me off.. How are we sippoi to join of we don't get any help

  • MrHoopy7 Pat Cavanagh (@MrHoopy7) reported from Renfrew, Scotland

    @virginmedia not satisfied of the service I received when trying to collect item at a newsagent shop. N when speaken to owner he spat at me twice. Also refuse to say he had item when he did.Was going to call police for theft. Also name of shop has been changed.Pathetic service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zoobybook zooby brodie beagles (@zoobybook) reported

    @virginmedia Hi is the email server down? Last delivered emails 13:11 today. Said server not available to wait an hour and try again, still not available

  • PlasFron John Bell (@PlasFron) reported

    @jamescw44 @tonymc39 @virginmedia Spent months trying to get decent BB off Vodaphone and whole day last week with helpful engineer, then frustrating time on phone and Twitter Messaging, trying to solve the problem. Eventually, agreed to replace the Router. Should arrive tomorrow, hopefully, will solve the problem

  • fleuroriginale LisaBH (@fleuroriginale) reported

    @virginmedia hello. Will your overseas call centre stop a harassing me for the return of equipment that I was told to recycle as it was out of warranty and I was years past my contract end. I WILL issue a cease and desist letter if you continue.

  • ManiPillai1886 Mani Pillai (@ManiPillai1886) reported

    @virginmedia Thanks. The message on this number says that there are no issues in the area. This contradicts what the customer centre staff told me. How can we get these conflicting messages?

  • TraceMoore Tracey Moore (@TraceMoore) reported

    @virginmedia I don't appreciate the aggressive, unsolicited sales call I've just had from one of your staff. Once I've calmed down I suspect I'll be calling YOU to cancel my account. It was outrageous.

  • ManiPillai1886 Mani Pillai (@ManiPillai1886) reported

    @virginmedia No, neither your site nor your app shows any issues in the area. I am now on a call with another CS rep who tells me that there are issues in the area but doesn’t know why your website hasn’t got status update.

  • Rawrschack Immie🌟 (@Rawrschack) reported

    @Seb_is_tired @virginmedia For me it's going to be down until 22:10 according to the website, No box or Internet that is.

  • PGore2020 PGore (@PGore2020) reported

    .@virginmedia someone trying to move their service from one address to another cannot get this done despite using all your channels. How can this be resolved as they are paying for a service they are not getting. Why is your computer saying “No”.

  • Skortchio Dave Murphy (@Skortchio) reported

    What happens when you have to move home to accommodate your medical disability but @virginmedia, whom you've been a customer of for 15 years don't cover the area you move to? A "cancellation fee" over £200 is what happens. Thanks, @MoneyTelegraph for the complaints address.

  • neurovet_clare Clare Rusbridge (@neurovet_clare) reported

    @virginmedia No disruption to service according to your site and in any case this is a constant problem worse on weekends and Friday ( not related to our devices).