Virgin Media outages and service status in Alexandria, Scotland
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Alexandria, including 1 direct report.
- The most common problems reported in this area mention Internet and TV.
- The most recent signal from this area was received Aug 10, 10:38 AM GMT+1.
- Internet (88%)
- TV (12%)
The latest reports from users having issues in Alexandria come from postal codes G83 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Alexandria, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alexandria, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Alexandria, Scotland
The most recent Virgin Media outage reports came from the following cities: Clydebank, Alexandria, Paisley, Erskine, Dumbarton, Johnstone, and Greenock.
| City | Problem Type | Report Time |
|---|---|---|
 Clydebank
|
Internet | 16 hours ago |
|
Clydebank
|
TV | 1 day ago |
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Clydebank
|
Internet | 2 days ago |
|
Clydebank
|
Internet | 4 days ago |
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Clydebank
|
Internet | 5 days ago |
|
Alexandria
|
Internet | 8 days ago |
Nearby cities with recent reports
5 recent signals
Community Discussion
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Virgin Media Issues Reports Near Alexandria, Scotland
Latest outage, problems and issue reports in Alexandria and nearby locations:
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David (@DRoss215) reported from Paisley, Scotland@virginmedia Unfortunately Gareth has been unresponsive I contacted him last Thursday nothing since then still no service 😡😡
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HotspurHurly61 🤍💙⚽⚽❤️💛 (Sean Hurl; Legacy Fan) (@HotspurHurly61) reported from Paisley, ScotlandNo @virginmedia I don't want to ring back later when my TiVo box is not connecting and I have no service #AnswerThePhone at premium rate 0345 costs😡😡
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BARRY R J GRANT (@inchfad65) reported from Clydebank, Scotland@ballinacup69 @virginmedia Been with them since the old ntl days .. got boxes in 3 rooms , just trying to cut it to what we use !!! Absolutely disgraceful that a grown woman comes off the phone in that state .. @virginmedia have serious customer issues .. it’s all about ££££ nothing else
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Ped (@ped1969) reported from Bishopton, Scotland@virginmedia no wifi for nearly 4hrs... tried to call but gave up after being on hold for 40 minutes... help.
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David (@DRoss215) reported from Paisley, Scotland@virginmedia I have been waiting since Thursday for a representative to get in touch why? @Ofcom service been disconnected for nearly two weeks. Impossible to speak with anyone from Virgin Media 😡😡😡
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David (@DRoss215) reported from Paisley, Scotland@virginmedia GT it would be easier if you could access a telephone and engage with a customer that needs assistance. I have now wasted another 20 mins of my time 😡😡 how do I get a resolution?
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Ally (@allymcnab1) reported from Clydebank, Scotland@virginmedia tv go app not working,, trying to sign in keep getting,,, oops service not available at the moment try again later ,, any fixes
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HotspurHurly61 🤍⚽💙 (Sean Hurl; Legacy Fan) (@HotspurHurly61) reported from Paisley, ScotlandDear @virginmedia are you having issues with internet connectivity in PA1 1xx area?
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Peter Robinson (@robbo_1962) reported from Dumbarton, Scotland@virginmedia Just tried that, still not working
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Ellie (@EllieTheHughes) reported from Renfrew, Scotland@virginmedia Hi, we have tickets to a Summer Jam gig tonight but can’t upload covid results to the NHS app, please help!
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Rory O'Connor (@suicideresearch) reported from Milngavie, Scotland@virginmedia I have been trying for a week to speak to a person on your helpline. Every time you keep referring me to the website and then cut me off. Restart, check cables doesn’t fix fault. My TiVo is not working, how can I speak to a person?
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michael hutcheson (@mickhutcheson) reported from Bishopton, Scotland@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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Mike (@mickfiftyfive) reported from Dumbarton, Scotland@virginmedia So channel's 1-5 are back up but all other channel's are still showing error cod (v53), whats the issue @virginmedia ???
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Hilary Glen 💉 (@hipsytips) reported from Milngavie, Scotland@virginmedia Well let’s see how we get on? Based on all my previous interactions it will take a while with no resolution but I’m ever the optimist
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Graham Cook (@GrahamCookRSVPD) reported from Paisley, Scotland@vmbusiness None of my business lines have been working since Friday. No update despite having called customer service, emailed our complaint handler etc. How do we escalate this issue that’s harming our business?
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Stephen (@Websergeant) reported from Kilbarchan, Scotland@virginmedia Seemed to settle down after a hour or so, seems to be okay tonight
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Paul Malloy (@PMalloy67) reported from Greenock, Scotland@virginmedia getting really fed up with your service. Too many times I get message about can't connect to hub or some other connection problem. Cant even watch recordings as its on unit in living room. Bloody annoying for what you charge.
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Santiago Matalonga (@santimatalonga) reported from Paisley, ScotlandDear utilities providers (ex @virginmedia & @BritishGas), if you are offering support via chat, embrace that communication is asynchronous. Can't wait around d for you to pay attention, but i will answer eventually. @hp instant ink got this concept. Ask them!
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AmandaM2282 (@AmandaM2282) reported from Alexandria, Scotland@virginmedia I was advised to apply for the indemnity off a supervisor no one said it would be added on at a later date and the whole reason it happened was because an advisor on the chat told me I would have no charges to pay in feb this is my problem too much Erin info and no one fixing it
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Ped (@ped1969) reported from Bishopton, Scotland@michaelt1967 @virginmedia We gave up, constant hassle with poor virgin wifi... fitted Nest wifi and turned our virgin Hub to Modem mode. Everything is brilliant now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iain Sykes (@iainsykes2014) reported@virginmedia appalling service, since I logged a complaint over a week ago, no one has responded at all. I even messaged you via X and the conversation on your side has run dry.
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It's Ahmad (@AhmadX_Official) reportedIn 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.
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Charles Forsyth (@charles_forsyth) reported@biggle1908 @SBarrettBar @zeninternet I have both Zen and Virgin Media (two fibres). Zen is symmetric but VM is not (here), despite Zen being half the price. Symmetry (or not) depends on the underlying infrastructure supplier. VM has been great over many years, fairly usual tech support; Zen has been excellent and the tech support is very techy. ("Symmetric" here means upload and download rate is the same; often upload is much slower.)
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TubzNetz (@TubzNetz) reported@virginmedia smart move switching from analogue to fibre landlines during business hours, causing broadband to reset, what retard in change control approved that in statement of work?
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don (@DonWAFC2) reported@D4N7O @virginmedia Not working here as well ffs
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dawnieC (@CorkinDawn) reported@virginmedia Plus convenient for you to get out of the compensation clause, restoring it for a few hours. The latest update showing is fix by 5 August at 16:08, so another whole day without internet. Is this a new fault or the last one not fixed properly?
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Chef Paul (@ChefPaul41) reportedReckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.
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Shaun Riley (@shaunriley1954) reported@DarcKni68649817 @virginmedia I had that and I have been a customer since before ntl!!
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Gary (@gazi1684) reported@virginmedia @rayquannnnnnn Is there a problem in the wallsend area with broadband?
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Heathcliff (@heathcliffom) reported@dkitwood virginmedia customer service is the worst . I ditched them a couple of years ago but they really made if difficult