Virgin Media Outage Report in Alexandria, West Dunbartonshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Alexandria come from postal codes G83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alexandria, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alexandria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Alexandria, West Dunbartonshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Dumbarton, Paisley, Renfrew, Greenock, Alexandria, Clydebank, Johnstone and Erskine.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alexandria, Scotland
Latest outage, problems and issue reports in Alexandria and nearby locations:
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john murphy
(@johnmurphy1967) reported
from
Glasgow, Scotland
@virginmedia trying to watch using sky cinema on the laptop. Message saying I can’t as more than 2 devices are watching, there are only 3 registered and only 1 of them is on. Can you help
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Gary Stewart🏴
(@Jacobite1745G) reported
from
Glasgow, Scotland
@WeNeedIndyNow @virginmedia @ivy_mckellar Mine is down aswell
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Ashley McLoone
(@ash_mcloone) reported
from
Greenock, Scotland
@virginmedia “Cellular > Cellular Network Tap the Automatic... “ isnt n UK mob.
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Lauren Colton
(@laurencoltonx) reported
from
Johnstone, Scotland
@virginmedia phoned to cancel but got told it was a 45 minute wait and to call back at quieter time which is Saturday as they don’t offer call backs - gave up when I was transferred to 5 different departments - is this a joke #stressed
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Neil Crossan
(@quietarea1) reported
from
Glasgow, Scotland
@virginmedia really nice helpful assistant in Glasgow having to deal with client fed up with paying virgin a fortune for totally appalling customer service. # totallyfedupwithvirgin
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karen king
(@georgesgirl78) reported
from
Clydebank, Scotland
@virginmedia can someone actually sort my daughter and son in laws services from you. Phone calls & texts haven’t got them anywhere and they are not paying for a service they are not getting to use. A formal complaint has already been placed as it’s beyond a joke now
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Ross Turnbull
(@_rossturnbull) reported
from
Glasgow, Scotland
The service provided from @virginmedia is abysmal 99.8% of the time.
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Lesley Nelson
(@only1barnowl) reported
from
Renfrew, Scotland
@virginmedia no service pa3 area of paisley and my mums house also in pa2 area of paisley
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Vonni 🏴
(@why_yvonne) reported
from
Paisley, Scotland
@virginmedia are the absolute worst. Broadband box has been doing an update for 2hrs. Phoned the help and the best they can do is offer me an engineer when I have to take time off work. £41 p/m for terrible internet speed and now the box isn’t working. Absolute joke.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Your service is s disgrace, I've been on web chat for over an hour and not any further forward...😡
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Michael Barnett
(@MichaelBarnet18) reported
from
Glasgow, Scotland
Dear @virginmedia, do be a dear and fix the internet! No TV, no WiFi; I might have to talk to people!
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Catherine.
(@pinkycoop) reported
from
Glasgow, Scotland
@PaulyD22803562 @BossyLadybird @virginmedia And G15. Seems to be a big issue in Scotland that they haven't noticed yet.
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Loyal🐻Since 87🇬🇧
(@debbievee25) reported
from
Glasgow, Scotland
@virginmedia can you tell me if there is a problem in the area 28 GLASGOW please as my Internet is not working at home
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Soctty123
(@Soctty123) reported
from
Paisley, Scotland
@virginmedia As with many in West Central Scotland, my Internet is down. I have tried turning the router on and off shark, but to no avail. What's bothering me most is that Virgin Media are refusing to acknowledge what must be a huge outage. I'm in the PA2 area.
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jon bhoy 🍀🏴
(@honto75) reported
from
Glasgow, Scotland
@virginmedia my virgin is down I’ve got no channels or broadband
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sideshow s2sh
(@s2sh_) reported
from
Glasgow, Scotland
@virginmedia I'm on hold again right now, 'Dennis' in customer services was meant to call me with an update at 1415 but never. 1st person said it's due to me not having an active DD- everyone I've tried to pay via this method it has failed - no error at my bank.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia yet again I'm being billed incorrectly despite contacting you 7 times now and being assured that you've resolved this issue. Disgraceful customer service, live web chat unavailable also. 😡
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Douglas lindsay
(@Doug1tux1) reported
from
Glasgow, Scotland
@virginmedia ok what the f is going on with your broadband, I have not been able to get internet access for hours now, yet your service status says no problem, when I try to do an in-depth test It doesn’t let me log in to test, the times it has it says my equipment is offline wtf
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Kerry 🍀🤫
(@wee_kezza) reported
from
Clydebank, Scotland
@virginmedia Both phones can’t get connected to WiFi no signal on the tv
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Jim Speakman
(@cowspassage) reported
from
Glasgow, Scotland
@virginmedia hi - trying to access your service status page and getting "We're sorry this isn't the page you wanted". Also my full package - broadband, phone and TV have gone down Glasgow G11
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oats
(@Ottisb) reported
@virginmedia Spoke to an advisor he was speaking over me and tried to sell me a volte package. Never felt so belittled in my life. Thanks for trying to help I give up.
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Siobhan Hancock
(@Frenchisfun) reported
@virginmedia Still not resolved. Slightly clearer and more helpful person at call centre this morning. Engineer booked for Saturday but still no tv. Complaint lodged twice but no evidence under track my complaints. Do better virgin! Still going to try to leave
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seren
(@5Serendipity_) reported
@SuSaeed56 @virginmedia @HyperopticCS Thank you SO MUCH for this advice. They called me today after I emailed them! I’m so shocked I fell off my chair. They were very apologetic and wanted to help but I told them too late / so contract cancelled and now I’m freeeeeeee!!!
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Fred Elliot ☘️
(@GabagoolDaft) reported
@virginmedia The issue seems to have resolved itself but it happens a lot. Feel I have to reboot the modem at least once a week.
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Dave Searle
(@1970_dave) reported
@virginmedia Do something about customer service is bloody awful.
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Stefano Dell'Orco
(@SteDellOrco) reported
@virginmedia 15 days without internet is a stupid huge outage and not a minor issue in the area. I should have received a prompt communication about this for the price I pay. You just don't care, and won't even compensate, I am pretty sure you'll find a work around.
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Ed Thomson
(@ThomsonEdwint) reported
@virginmedia Red button on Sky Sports not working AGAIN!!! Virgin get the finger out and fix or money back 🙈🙈
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Dave Searle
(@1970_dave) reported
@virginmedia I’ve made a complaint about the way you treated my 80 year old mum. Not heard anything back yet.
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help
(@help49147422) reported
@virginmedia hi, i have been having intermittent speeds since late august. i pay for gig1 but speed tests show that the speeds dip to 0.0mbps every second - meaning online gaming (what i upgraded for) does not work. there is an area outage and you haven’t sent an engineer (1/2)
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Louisa
(@weezerj) reported
@virginmedia can anyone please help, going round in circles trying to log in to my account before my bill goes through the roof and my accounts not being recognised 😭