Virgin Media

Virgin Media Outage Report in Alexandria, West Dunbartonshire, Scotland

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Alexandria come from postal codes G83.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Alexandria, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alexandria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Alexandria, West Dunbartonshire, Scotland 03/18/2025 20:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Alexandria, West Dunbartonshire, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Greenock, Johnstone, Paisley, Dumbarton, Helensburgh, Erskine, Alexandria, Clydebank and Renfrew.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow Internet
United KingdomGreenock Internet
United KingdomGlasgow Internet
United KingdomGlasgow Internet
United KingdomGlasgow Wi-fi
United KingdomGlasgow Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Alexandria, Scotland

Latest outage, problems and issue reports in Alexandria and nearby locations:

  • sengacummings2 senga cummings (@sengacummings2) reported from Paisley, Scotland

    @virginmedia is this a joke ? Your telephone line to customer service automatically cuts you off , to reset my personal data with shuts me out every time 😡 is there actually anyone working for Virgin Media during pandemic?????

  • mikop90 Michael (@mikop90) reported from Glasgow, Scotland

    @virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…

  • marcmcb11 Marc (@marcmcb11) reported from Glasgow, Scotland

    @the_pieface @virginmedia Been with them a year now and only recently had problems don’t know if they are maybe upgrading a lot at the Moment or not?

  • chris_mcbain Chris McBain (@chris_mcbain) reported from Glasgow, Scotland

    @virginmedia your customer support phone service is an absolute disgrace. Trying to resolve issues with our broadband, sorry but an automated message isn’t going to fix anything.

  • petewilkes046 Peter Wilkes (@petewilkes046) reported from Paisley, Scotland

    @virginmedia very disappointing customer service, expected a call hours ago to reset a mobile PUK and get my 11yo son his mobile freedom, paying for a SIM I can’t use. Thanks Virgin - maybe I should’ve stayed with my previous network 😡

  • chris_mcbain Chris McBain (@chris_mcbain) reported from Glasgow, Scotland

    @virginmedia your customer support phone line is an absolute disgrace. Issues with our broadband... an automated message isn’t going to resolve. All you offer is an automated message then hang up.

  • smiles333 Pauline Cameron (@smiles333) reported from Erskine, Scotland

    @virginmedia My bill has shot up and I want to cancel my contract!! I’ve been trying to do that for 5 weeks!!!!

  • paulyboy1888 Paul Craig (@paulyboy1888) reported from Glasgow, Scotland

    @virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡

  • petewhelan Pete Whelan (@petewhelan) reported from Glasgow, Scotland

    @virginmedia can you help. I’m working away with a colleague and you’ve cut off his SIM card ahead of his new handset being delivered. He’s therefore got no phone for the next 48 hours. Anything you can do to reconnect him?

  • erinnstenson Erin Stenson (@erinnstenson) reported from Clydebank, Scotland

    @virginmedia can u provide a number for me to contact that won’t give an auto response and hang up please

  • smiles333 Pauline Cameron (@smiles333) reported from Erskine, Scotland

    @virginmedia what a disgrace! Trying to get hold of someone for 5 weeks!!! They keep ignoring all my messages! Going to cancel direct debit

  • inchfad65 BARRY R J GRANT (@inchfad65) reported from Clydebank, Scotland

    @ballinacup69 @virginmedia Been with them since the old ntl days .. got boxes in 3 rooms , just trying to cut it to what we use !!! Absolutely disgraceful that a grown woman comes off the phone in that state .. @virginmedia have serious customer issues .. it’s all about ££££ nothing else

  • RoisainMcAteer RoìsaìnMcAteer (@RoisainMcAteer) reported from Glasgow, Scotland

    @virginmedia Been a customer since NTL days.. it’s ridiculous

  • Lisa_Louise89 Lisa Louise Geary (@Lisa_Louise89) reported from Clydebank, Scotland

    @virginmedia I have been trying for days to call 150 from my virgin home phone but can never get through I just get told all lines are busy and it hangs up. Is there a reason for this? Very strange that I don’t get the normal options.

  • nosrepat Lyn Paterson (@nosrepat) reported from Glasgow, Scotland

    @virginmedia email not working yet again. Awful company, awful service.

  • smiles333 Pauline Cameron (@smiles333) reported from Erskine, Scotland

    @virginmedia what an absolute disgrace! I have been trying to get through fir weeks on phone. I’ve emailed, I’ve filled out complaint form and nothing! I want to cancel my account!!!I will tweet every day till someone contacts me!

  • bigverne2000 Alistair Macqueen (@bigverne2000) reported from Milngavie, Scotland

    @virginmedia Hi, eventually after over an hour of holding(for the third time) got though to someone who asked me to go through everything again for a third time. After 20 minutes of language difficulties got them to agree to send an engineer to my house in Wednesday to try and sort issues

  • Craigsheesh Craig Taylor (@Craigsheesh) reported from Alexandria, Scotland

    @virginmedia I have an outstanding complaint since 12/01 with a promise a supervisor would call within 72 hrs having heard nothing since 12/01 I phoned yesterday and was told a supervisor would call within 24hrs still no call appalling customer service. Where do escalate this to

  • mickhutcheson michael hutcheson (@mickhutcheson) reported from Bishopton, Scotland

    @mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air

  • smiles333 Pauline Cameron (@smiles333) reported from Erskine, Scotland

    @MartinSLewis 🙏🙏 for all you do!! Any ideas on how to get hold of @virginmedia ? I’ve been trying for 5 weeks, to cancel. I’ve emailed, phoned, tweeted. Nada!! Should I just stop dd?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • akakko86 Ash 🟨🟥 (@akakko86) reported

    An update to the Network Driver, looks like I can't blame Virgin Media this morning. (Touch Wood)

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia I already have replied, yesterday, I’ve asked for updates I can tell you where I am and you can contact the area manager, he was able to get construction here two weeks before they were due to visit again. I feel like a phone call to Sean will help vastly

  • kefyor Keff (@kefyor) reported

    Virgin Media is by far the worst ISP I have ever been with. If you value your sanity, pick anyone else.

  • DrumndJake Jake Hewitt (@DrumndJake) reported

    I’m certain the @virginmedia customer service department couldn’t collectively boil an egg 🙄 I asked to have my wifi transferred to my new address, they’ve just closed my account entirely. Idiots.

  • DarenBuckley4 Daren Buckley (@DarenBuckley4) reported

    @virginmedia Staff that don’t Tell you stuff when you get new phone no one told me I was paying £500 for an Hawaiwi phone i got told all I pay £10 line rental And £14 for virgin media I’ve never even used the phone coz not payin £500 for a phone hawiawi phone are corrupt so not used it Unreal

  • badassscotsman ochaye😜 (@badassscotsman) reported

    @virginmedia @libertyglobal Got to love this company (NOT) WiFi terrible. I get a better signal using my personal hot spot with 3 than my 200 mg WiFi. Wait there's more I actually answer my calls and emails and text. Unlike this company. Bring on the copy@paste excuses.

  • crites46 Rick Crichton (@crites46) reported

    @virginmedia #whatcustomerservice well after my last tweet regarding virgin media TV and the worse than poor service, we are still wiating for a call back it's only been 3 weeks! How can you call this customer services? If I was 3 weeks late with my payment you would cut me off!!

  • rharris_16 Ryan (@rharris_16) reported

    @virginmedia my wifi keeps going down, assuming the hamster on a wheel you have powering it is getting tired because no way have you actually got advanced technology in place with how useless your connection is

  • ProfAncelotti78 Alan (@ProfAncelotti78) reported

    @virginmedia Any idea why we’ve just upgraded to 1gigabit internet and it’s gone slower! No live chat and no one answering phones for ages. Abysmal service

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia I have a finite amount of time, I have no annual leave left apart from what I’m on this week. If you can’t help get it installed by the end of this week then we cancel. I don’t mean to be dramatic but the nhs can’t spare a single body for any longer than necessary