Virgin Media Outage Report in Alexandria, West Dunbartonshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Alexandria come from postal codes G83.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Alexandria, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Alexandria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Alexandria, West Dunbartonshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Johnstone, Paisley, Dumbarton, Greenock, Helensburgh, Erskine, Alexandria, Clydebank and Renfrew.
| City | Problem Type | Report Time |
|---|---|---|
 Greenock |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Alexandria, Scotland
Latest outage, problems and issue reports in Alexandria and nearby locations:
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia Hi, we have tickets to a Summer Jam gig tonight but can’t upload covid results to the NHS app, please help!
-
Paul Breslin
(@breslano) reported
from
Glasgow, Scotland
@virginmedia bt sport 3 HD is a screen of pixels every 20 seconds? How do I fix this?
-
Hilary Glen 💉
(@hipsytips) reported
from
Milngavie, Scotland
@virginmedia So. Tried that. After lots of verification it is now asking what my question is. Having spent many hours explaining the issues to various members of your fault dept you’ll understand I’m not keen to type it all in now 🤯🤬
-
James 🇬🇧
(@JG1872_) reported
from
Glasgow, Scotland
@virginmedia my wifi has been down since 7 what’s this all about?
-
Allan McPike
(@TheDailyScrum) reported
from
Glasgow, Scotland
@virginmedia Totally wrong show from iPlayer. E4 and a few other channels say that you cannot fast forward as the channel doesn’t support even if you watch live, pause and try and fast forward the ads. Pretty rubbish
-
Patty O' 😷
(@pattyneta) reported
from
Glasgow, Scotland
@virginmedia No, it’s an issue regarding the SIM card. I’ve just spent almost 2h in a chat with customer service, where not only any solution was provided, I also had to wait an average of 5 minutes for the agent’s reply to each of my questions. Very frustrating and terrible customer service.
-
Allan McPike
(@TheDailyScrum) reported
from
Glasgow, Scotland
@virginmedia I did, that was their reply. Waiting on a supervisor calling back. Telling your customers to switch to low resolution and low sound quality seems to be the answer.
-
Hilary Glen 💉
(@hipsytips) reported
from
Milngavie, Scotland
@virginmedia I have been advised many things including the obvious ‘turn it off then on again’, ‘we’ll reset your boxes from here’, ‘unplug the Ethernet cable to your hive’, ‘there’s an issue in your area being worked on’ etc etc ad infinitum….
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia The internet service is fine, we are having issues uploading COVID results to any NHS site/app, but to get into the gig we have to show that we have a negative test result on the app, can someone from Summer Jams contact me please?
-
Ed Crick
(@edcrick) reported
from
Glasgow, Scotland
@virginmedia there's definitely an issue in g12 Broadband off and on yet you're saying no issues on dl service status. Tried calling 150 keep being cut off. Been fault since 14/10 at 20:00
-
Patty O' 😷
(@pattyneta) reported
from
Glasgow, Scotland
Well done @virginmedia for leaving my husband, an NHS doctor, without a working phone while he is on call at the hospital for the next 48 hours. And NO solution via customer service. Terrible and very disappointing service!
-
Allan McPike
(@TheDailyScrum) reported
from
Glasgow, Scotland
Can watch Prime in ultra 4k hd via @virginmedia but apparently my mesh WiFi is rubbish so I need to watch my recordings in low resolution. Also couldn’t care less as apparently I only pay for live TV, recordings aren’t included. It’s 2021 not 1991 fix your 360 service.
-
Rhys Ronald Howe
(@HoweRhys) reported
from
Glasgow, Scotland
Anyone else having issues with @virginmedia this morning? I have absolutely no access to the internet. Restarted the laptop and nothing.. Seen some say the service was down last night too.. possible down in the UK?
-
Dee McBee
(@dee_mcbee) reported
from
Greenock, Scotland
Internet not working in pa14 area, website says there are no problems in my area @virginmedia
-
Ed Crick
(@edcrick) reported
from
Glasgow, Scotland
Anyone else getting serious relentless intermittent issues with @virginmedia in @Glasgow_Live @GlasgowWEToday it's got to be #COP26 related but they aren't admitting it. I can't do my job
-
Rhys Ronald Howe
(@HoweRhys) reported
from
Glasgow, Scotland
@virginmedia It has been down since 8.20am this morning - no devices can surf the internet. I’ve restarted the WiFi and this returned the same result. No lights showing on the hub apart from the usual yellowish main light. I’m unable to do my work due to this issue..
-
maverick
(@maverickMMI) reported
from
Glasgow, Scotland
@virginmedia I got a new box replaced yesterday am by your engineer. It was saying there is a c1020 error. Your engineer said every new installation is being affected because of a registration outage but would be fixed last night. Same problem this morning. Any updates?
-
J No
(@N07WOD) reported
from
Inchinnan, Scotland
@virginmedia the worst company I know to deal with, information puts you on a loop and doesn’t provide what you need. Beyond rude agents. #raging
-
Ellie
(@EllieTheHughes) reported
from
Renfrew, Scotland
@virginmedia @BarrasArtDesign @Carl_Cox We’ve got tickets for Glasgow but can’t log COVID results online so don’t think we’ll be allowed in 😩 Please help!
-
Hilary Glen 💉
(@hipsytips) reported
from
Milngavie, Scotland
@virginmedia Well let’s see how we get on? Based on all my previous interactions it will take a while with no resolution but I’m ever the optimist
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rebecca swain
(@Rebeccaswain10) reported
@channell_lisa @virginmedia It’s dreadful. Wishing we had never changed. Can’t believe there is such a delay on booster. Other companies are able to offer their complete services so why not @virginmedia. 😡😡
-
sadaf yusufzai
(@SadafYusufzai) reported
@virginmedia You guys are useless! Disgusting service
-
Kevin Cairney
(@Ketleywho) reported
@virginmedia @virginmedia Is there any upload speed issues going on as I've been experiencing this for a while now. I even told the VMedia person who gave me a new contract but said just keep an eye on it. Tonight was only 1.5 and should be well over 30. KA12 area disappointing
-
Mickfish
(@M_Thomas77) reported
@virginmedia arranged for someone to collect my broadband box from old home. Didn't show up. Ordered the return package kit not once, not twice, but three times - didn't show up. £40 late return charge because of your incompetence. And now broadband is down in my new home 1/2
-
AVH
(@Ahveed87) reported
@virginmedia network is down again. Why ?
-
gary nelson*
(@nellygaz) reported
from
Hamilton, Scotland
@virginmedia buzzing coming from the box at the wall thought it was coming from TV but was getting louder and was at the wall were cables come in. Anyone else had this problem? Buzzing stopped when turned off at the mains.
-
Lisa Channell
(@channell_lisa) reported
from
Bournemouth, England
@Rebeccaswain10 @virginmedia Is it really that bad? X
-
jay grinder84
(@JGrinder84) reported
@virginmedia It was my dad and was a voice message like an idiot he called it back they said my ip was comprised im just checking if that’s the case can u guys change it if I call u?
-
Dune
(@DuneWalkerz) reported
@virginmedia Oh look at that it's down again for **** sake stop dropping the ball
-
Justene Ewing
(@JusteneEwing) reported
from
Mid Calder, Scotland
@virginmedia Thank you for the response. I did as you asked at 7:04pm this evening engaged with Terri the Triage Bot who has kept me on hold waiting to speak to someone for 3 hours 20 minutes. Just when I thought @virginmedia might try to repair this customer onboarding failure #poorservice