Virgin Media Outage Report in Dumbarton, West Dunbartonshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dumbarton, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dumbarton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Dumbarton, West Dunbartonshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Clydebank, Paisley, Johnstone, Greenock, Dumbarton, Erskine, Alexandria and Barrhead.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Phone | |
| Glasgow |
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| Glasgow |
Internet | |
| Glasgow |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dumbarton, Scotland
Latest outage, problems and issue reports in Dumbarton and nearby locations:
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Tom Watson
(@TomWatson1971) reported
from
Glasgow, Scotland
@joelycett Used the text chat service of @virginmedia once. Response after 3 days waiting was to call their helpline. Only got through on the 4th attempt on the helpline, after first 3 attempts disconnected after an hour on hold. 😁😅
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Scott Garrett
(@garrett_golf) reported
from
Glasgow, Scotland
@virginmedia been trying to get through to customer service for 3days now..... left on hold for at least 10 minutes every time I try #horrificservice #totaljoke #chargeafortune #answeryourcustomerscalls🤮🤮🤮
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Ross.
(@500DaysOfMisery) reported
from
Helensburgh, Scotland
@taryamboyd @virginmedia Hi Ty, your service is shit and I’ll be lodging a formal complaint with your manager for this abhorrant customer service. Have a good weekend, ****
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia I did my maximum number of system checks yesterday and your operator did it too . Today when I first did there were problems identified and there are 2 ongoing issues with TV but no better and no information tonight
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Paulo Italiano
(@jockdj83) reported
from
Clydebank, Scotland
@virginmedia Additionally all I'm trying to do is cancel my broadband service.
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Diane Mckay
(@weekaiso) reported
from
Inchinnan, Scotland
@virginmedia I was told I could get a better deal for £100 as I'm paying 144.99 way to much for the package I have utterly disappointed as I have been a customer for over 15 years
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Diane Mckay
(@weekaiso) reported
from
Inchinnan, Scotland
@virginmedia Just spent 90 min on the phone technician took 20 min to fix internet signal so will see how long that lasts he was very helpful then put me through to get a better deal on my package and was on hold for 70 min unbelievable and still no answer time to move on 😡
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Joe Lappin
(@joebhoy08) reported
from
Glasgow, Scotland
@virginmedia I have tried 4 times to cancel my subscription today funny enough I keep getting cut off when I mention cancel.
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia All it says is there is an issue no details
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia Now I still have no broadband and am waiting on a call back but I am sorry your customer service is not good
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Diane Mckay
(@weekaiso) reported
from
Glasgow, Scotland
@virginmedia Signal drops every day even got a signal extender to boost the service throughout the house still no joy signal terrible
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Saorsa Alba Photography
(@saorsa_alba) reported
from
Alexandria, Scotland
@virginmedia Hopeless customer service. All you had to tell me was yes or not if it was virgins fault in my area. But then again your just a call centre and hopeless.
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia And I have already used the scanning service about 6 weeks or so ago . TV is directly wored to router and has no broad band connection either
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Jennifer Kiernan
(@lellifer) reported
from
Milngavie, Scotland
So frustrated with @virginmedia another 16 minutes on hold for someone to hang up on me without giving me a second to respond to them. Not only incredibly rude but seriously getting on my wick. Next call will be to cancellations
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@chateauxwindy @LadyCatHT @SkyHelpTeam @Ofcom I now pay for a landline with @virginmedia because it would be more expensive to have broadband only 🤔 I have never used the landline, there is no phone plugged into it, no idea even what my number is.
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Paul Harwood
(@PaulHarwood3) reported
from
Alexandria, Scotland
@virginmedia Your customer service is appalling without any network for two days whe I call I am told service will not be back till 14th of October. No access to any type of manager in uk.abs raging
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia I have also tried the chat service . That was truly useless . Operators with set answers and no ability to deviate from the set answers
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia Still no internet @virginmedia . Website not says no issues again anyone else in Glasgow having problems with virgin media
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Anne Marie
(@annmarh) reported
from
Glasgow, Scotland
@virginmedia Still no internet and of course no call back that was promised . Your app now at least admitting there is an issue and saying will be fixed later today . I can only wait and see
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🏴David🏴
(@dtr1984) reported
from
Glasgow, Scotland
@virginmedia wifi and tv down AGAIN , pay a fortune and theres always some sort of issue with it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@R_Clark15) reported
@virginmedia I’ve tried pin hole reset, unplug reset and also Virgin media’s automated service done a full reset on the phone and they restarted all my services
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Sharon Hanley
(@sharonhanley) reported
@virginmedia we want to downgrade our TV because we can't afford it due to #covid could someone please help! No one @virginmedia is able to help apparently!!!
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Danny Brooks
(@DMABrooks) reported
@virginmedia Yes, it was a home mover request but needed to cancel, not moving until end of Feb. Cancellation happened but then requested the reconnection.
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Dave Martin
(@dmartinwriter) reported
Hi @virginmedia, I need to cancel your services for my father-in-law (who has no working service from you currently) but seems your line for this is too busy, is there any way I can do this online or via Twitter. Thanks.
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Wyn
(@wynpennant) reported
@virginmedia Ok VMC done with expected results which is why I have 4 BT home hub disc boosters. Box placement is as recommended, coverage drop is consistent on both direct hub 3 and boosters. Again it was fine until last Friday down time, what changed?
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Sean
(@gksharper) reported
@virginmedia Still awful today.... took 22hrs to fix and then it’s been in and out all day. Considering what you have people paying for a M200 broadband package, the fact it barely stays stable enough for google is embarrassing. It’s the 4th time I’ve lost a full daytimes worth since November
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Geoff Airey
(@geoffairey) reported
@virginmedia when I tell you I want to terminate my contract, and the Excellent Leanne in you retention team sorts that for me, I do not then expect to be harassed by not one, but two people from your retentions team. Stop Phoning Me.
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Michael Gallagher
(@mmag007) reported
@virginmedia @virginmedia I would just like the situation resolved please. Price increase is simply not acceptable when you are not even close to meeting the agreed service provision.
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Hugh
(@fickleone42) reported
@virginmedia I have now been on your chat with someone since 15:04... trying to switch my service. Your customer service is the worst I have ever come across.
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Jamie Collins
(@jcollins46) reported
@virginmedia Can you let me know why nobody has come to fix my internet even though I have had technicians booked in twice this week but they haven't turned up? And also why nobody will help resolve this for me? #badservice