Virgin Media

Virgin Media Outage Report in Glasgow, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Glasgow come from postal codes G71, G51, G5, G1, G3, G42, G65 and G32.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Glasgow, Scotland 12/29/2025 10:45

December 29: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Hamilton, Uddingston, Cumbernauld, Airdrie, Motherwell, Paisley, Erskine, Renfrew and Bothwell.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow Total Blackout
United KingdomGlasgow Internet
United KingdomGlasgow Wi-fi
United KingdomBellshill Wi-fi
United KingdomGlasgow Internet
United KingdomHamilton Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

  • GlasgowThat That Glasgow Florida Family🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈 (@GlasgowThat) reported from Cambuslang, Scotland

    @virginmedia Bullshit! I’m gonna do everything I can on social media to let everyone know what a **** customer service and service you supply. This is not a one time thing it has been constant. I will ensure anyone thinking about joining to go elsewhere. Keep checking my page and you will see

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia He came at 0730 Saturday. All fixed by 0755. The cable outside was cut. No signal getting in. All fixed so easily by the engineer

  • claireWeb Claire Webster (@claireWeb) reported from Glasgow, Scotland

    @virginmedia is there an issue with G3 area of Glasgow? Service checker not working either?

  • tofolo_1 David A (@tofolo_1) reported from Glasgow, Scotland

    @virginmedia Are you kidding? I am not paying 30p a minute to call you. The contact us page says webchat but no link? It also says some text service but no number? Are you also just making it impossible to get in touch. If this becomes any harder to set up billing I will cancel....

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Can anyone advise when I will have Internet. Been down since early hours and I return to work from home tomorrow. J6st says there's intermittent connection issue.

  • lordofanywhere dios mio la creatura 🏳️‍🌈🇺🇦 (@lordofanywhere) reported from Glasgow, Scotland

    @virginmedia is a complete and utter joke in Glasgow. Apparently there is a fault and won’t be resolved until January 5th. On Twitter, they redirect us to the service status page, which is “experience some problems” and we can’t check service status. Compensation is in order.

  • tofolo_1 David A (@tofolo_1) reported from Glasgow, Scotland

    @virginmedia Perhaps if you read my messages? 1st message said I don't have a land line. 0345 is 30p a minute on O2 PAYG (your merger partner) This is a sign of customer service to come. I will cancel before my connection date. Thanks for confirming my fears about virgin.

  • tofolo_1 David A (@tofolo_1) reported from Glasgow, Scotland

    @virginmedia how do I contact the help team? Recently joined and trying to setup billing / online account says to call you. But 0345 is 30p a minute. Can't find webchat, can't find text thing, don't have a live landline yet. I can access the dark web easier!

  • Lealea2009 Pauline Campbell-Jones💫🏁😽🦖 (@Lealea2009) reported from Glasgow, Scotland

    @virginmedia broadband and TV down for 12 hours, having to tether to my mobile so that I can work from home today. 🙁

  • GlasgowThat That Glasgow Florida Family🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈 (@GlasgowThat) reported from Cambuslang, Scotland

    Virgin Media @virginmedia should be investigated by Ofcom they are taking money from people while not supplying a service. They are providing a substandard service when the do supply it. Major areas of Glasgow no internet until Jan 5th. Do not join this company they are the worst

  • DeclanRobb Declan Robb🍀 (@DeclanRobb) reported from Airdrie, Scotland

    @virginmedia absolute joke , internet not working again

  • naveedasghar Naveed Asghar (@naveedasghar) reported from Glasgow, Scotland

    @virginmedia @stephenblack32 Shocking to say the outage fix could take up to 5th Jan in Glasgow. over a week with no internet during the festive period is unacceptable. I will be cancelling my virgin fibre today.

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia First of all, they said it would take 24 hours, then they said it would be working for 8am. Then a fault in the area, then there’s a delay in getting a test signal to the router. I’d just like the full functioning broadband I was sold.

  • sandford_fiona Fiona Sandford (@sandford_fiona) reported from Glasgow, Scotland

    @virginmedia no broadband for hours now in G20 - can you help?

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Hi, no, it initially says no issues in area on testing hub it says there's an intermittent problem with connection and come back in 18 hours!

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia I had a quick start broadband kit sent out. I fitted it all. No broadband, despite 6 calls to your “help” line. Been told a different fault each call. Can this be looked into?

  • Karencrafts Karen Sime 💙 #TeamNHS (@Karencrafts) reported from Glasgow, Scotland

    @MargMarvelous @virginmedia I know. Virgin is down in Glasgow but I still need a new hub as the reset button on mine is broken. I’ve been going in circles on the app and website for the best part of an hour. A simple email address would have resolved it in 5 minutes!

  • dtr1984 🏴󠁧󠁢󠁳󠁣󠁴󠁿David🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@dtr1984) reported from Glasgow, Scotland

    @virginmedia WiFi down? , app down?

  • MXK1000 Dave (@MXK1000) reported from East Kilbride, Scotland

    Guys supposedly from @bt_uk going round the doors in EK saying my neighbours have complained of slow internet speeds. That's ok I'm on VirginMedia. They asked me to do a speed test on my phone. I told them to piss off. 1 I'm not a BT customer 2 I'm not your data source

  • ElaineB50245734 Elaine Byrne (@ElaineB50245734) reported from Glasgow, Scotland

    @virginmedia I have a complaint and cannot find a email address for it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MattchooLUFC Matthew Heather (@MattchooLUFC) reported

    @virginmedia due to a error on your part and a bloke from your customer service department removing my discounts from my account when I made a change on my account has now resulted in me getting a bill for £150 I really wanna leave now 😭

  • JodiiKane Jodi (@JodiiKane) reported

    @virginmedia It's wireless and no way to make it wired as its in a loft conversion. Just strange as there was no issue at all before the upgrade. So the distance from the router wasn't a problem before now.

  • patpatbinks PatPat Binks (@patpatbinks) reported

    Hey @virginmedia my Internet is down and I need to work! I've check the status and it says no issues in my area. It's definitely the router! Any help would be appreciated!

  • LCullumbine Lynn Cullumbine (@LCullumbine) reported

    @virginmedia I will definitely be making a complaint. Please can you tell me when you say you will pass this on to whom will you be passing it on to?

  • Rainboy90 Rainboy (@Rainboy90) reported

    @virginmedia It has been on "We have identified the problem and an engineer is on their way" over 38 hours now.

  • Withhsingh Harpreet Singh (@Withhsingh) reported

    @virginmedia I’m try to get support on intermittent connections for almost 2 days and have done factory reset few time, what should do now ???

  • joannabircherQI Joanna Bircher (@joannabircherQI) reported

    @virginmedia We have no internet in Postcode SK3 8HE. Can you help?

  • CaroleWinter Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England

    @virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!

  • bradfel Bradley Feller (@bradfel) reported

    @virginmedia Yes I can call the team for the 4th time, and hopefully get someone that knows the hub4. How do I escalate this as we are paying for a service we are not getting as well as having to come into an office in London during a pandemic

  • rick_webb Rick Webb (@rick_webb) reported

    Ah excellent, start the work day at 9am... guess what goes down...... @virginmedia!!! Why am I not surprised! Estimated fix: 3pm?!?!? Looks like I’m not working today then 😡