Virgin Media Outage in Glasgow, Scotland

@Cliff_Hill @spindlingdude @virginmedia Bobbys got 4 mates coming for a ‘sleep over’ I may have to get some board games out. Down completely now. 😩

@virginmedia having nothing but issues with your WiFi! Regretting switching over. Nightmare.

@virginmedia boasts and brags about their hub 3 being the best ever, the only thing they are the best ever at is the amount of times they go offline, thankfully @VodafoneUK has a decent network i am able to stay online unlike my hub3

@virginmedia You might have the smallest and smartest v6 TiVo box, but a: I don’t have a v6 I got an pre v6 box, b: the v6 is has been out for years so unless there is a v7 coming out for every customer in September your mention of the v6 doesn’t justify £3.50 increase for everyone

@virginmedia my WiFi light is flashing on and off on my 3.0 hub can you help

@virginmedia This is the second time you lost my house number you gave me free movies for 3 moths then assured me it wouldn’t happen again and it has I’m also going to Ofcom about your recommend a Freind feature I did it the right way and I’m be treated like an idiot

What Is It With @virginmedia you pay an absolute fortune for their services & at least 3 times a month your services goes down!! WTF! What’s the deal with your internet service now!

@virginmedia yet again more shocking customer service from virgin media ! @richardbranson how you can be proud of your company I do not know. #bringthecallcentersbacktotheuk

@virginmedia meant to have 3 months free in a new house trying to charge £137.90 after talking to customer services absolutely no help whatsoever please IM me

@virginmedia TiVo box stuck on starting up. Been like this since 8am. Have reboot everything. WiFi Ok!! G74 area. Is there an issue

10 years a customer of @virginmedia and they just tell you that if you want to reduce your bill to a reasonable amount you can’t and their first offer is to disconnect you... which takes 30 days. Looking forward to something new with @SkyUK or @bt_uk now. #Shambles

@virginmedia Still same problem. Internet dropping off 6 or 7 times a day. Tried all@your fixes getting nowhere

Worst customer service I have ever experienced @virginmedia as a customer for 20 years I have never been treated so bad in all my life, would think twice if you are a customer of Virgin Media and switch to someone else 😡😡

@virginmedia WiFi signal weak in G129UE again. I thought this had been resolved after 2 days. Fed up !!!

@MotoNutJob @virginmedia Thing is BB appears to be regional. Different providers give better service in different regions. You cant even recommend switching to supplier 'X' Good luck!

@virginmedia It tells me there is a problem with my tv service which is working fine and my broadband is ok which it is not, this has been going on for weeks now

@virginmedia Yes. I was assured that it would be fixed by 9.20 this morning after dealing with support from abroad that took 20 mins. Tried again 7 hours later and same result.

@virginmedia help Virgin Media. Broadband in Glasgow G129UE down for 2nd Day. No text updates. 2 calls to India useless. I will be leaving if this is your idea of customer care!

@virginmedia what's the deal with the skysports f1 hd channel , it's not working

@virginmedia broadband off again this morning, Bill's going up, service keeps going down. Improvements needed or change is on the horizon

@virginmedia We don’t have a home phone hooked up. So If I phone, I’ll be charged on my mobile. Can I please have the contact details of the complaints department. It’s unacceptable that Virgin thinks its okay to let their customers go without service for several hours.

@virginmedia Sorry, I can say for certain regarding wired as I don’t have an ethernet cable to test but wireless is constantly down - usually a few times a day signal completely stops.

@virginmedia Yes and checked service it nothing is listed. Rebooted the router twice.

@Melfyx @virginmedia They are truly thee worst WiFi company in the whole world I loathe them

@virginmedia help please I tweet in twice now REPLY

@virginmedia internet went down at 00:09, go to the hub admin page and it says Internet: Access Denied Nothing had changed, cables are fine - pls help I need internet for security stuff

@ramfrancisuk I’m told there is a fault….. but no idea what type of fault….. Oh well, back to work today after 2 weeks off, crap weather throughout, now got a cracked wisdom tooth I think, and no update from @virginmedia on my business install… I’ll change my name to MARVIN I think…

@virginmedia Broadband service becoming a complete joke. Cutting out all the time. Impossible to get any work done. £100 a month 🤬

@virginmedia This is a new installation, and I was told the thing would be operation on Monday 10th after cable installed. I was then told, there is a system problem with Virgin… so I’m a week down the road and no further forward.. Frustrating with no details on why this is happening to me.

@ramfrancisuk @virginmedia That’s what I am thinking… they are placing a business package in a residential area… I’m giving them the option to just cancel everything and let me move on… but we’ll see what unfolds…

@ramfrancisuk @virginmedia It's the completed lack of information that starts to irritate me. If they expect me to pay £61 a month and out of that month not get 100% service then I'll not be happy in any shape or form.

@vmbusinesshelp @virginmedia New cable installed on Monday, still no service. Being told that they checked this with the internal team and advised that the national hit issue is still outstanding… I am seriously considering cancelling before this becomes even worse!!

@ramfrancisuk @robmckenzieuk @virginmedia Even posting online, you get nothing back from them, unlike many other companies whose customer care team swoop in and help. Off this is the way the business users are handled....

@ramfrancisuk @robmckenzieuk @virginmedia Well this is a new business install... The lack of why there is a problem is the infuriating part. More so, I've taken two days out of my holiday to be there for their install engineers.

@robmckenzieuk @ramfrancisuk Well…. I’m finding out the hard way that @virginmedia are extremely slow in getting me up and running with a new business installation. On to day three after install, with it not working…

@MarcJWallace @virginmedia Aye it's stupid how it ends up being such a simple thing in the end. :@(8) is an understatement

@BSC_Tam @virginmedia @SkyUK My internet was always good,got worse recently,too many channels not working either,got free installation and set up with @SkyUK

@juliagoulding @virginmedia A absolute disgrace Julia I waited bloody 2 bloody days on @virginmedia guy to fix internet a joke two days off work

@virginmedia Yeah, scanning fine. Showing a strong signal throughout the house. Must mean VM are choking the bandwidth.

@terrychristian @SkyHelpTeam It is a pain in the arse, to be fair. We find Virgin seem to strangle bandwidth and slow the network down massively. Two sons, one on a PS4, other on an X Box. Causes major grief. Had Sky before with no issue, yet @virginmedia seems much worse. 😳

@virginmedia sort yourself out ffs...over £100 a month yet it's gone down twice in the space of a week.. #virginmediajoke

@virginmedia Think you should give all the Virgin media customers free Pizza for having Tv problems !!! #UnwatchableTv

@virginmedia Since changing to virgin Iv had problem after problem No tv services no WiFi 😂😂 I don’t know why I changed in the first place better of give £60 per month to a good cause instead !

@virginmedia No because I've been told on a recorded message there is a issue if the screen is displaying (V53) in the middle of @BGT results aswell the 3rd time in 2months this has happened!!

@richardbranson Mr Branson, I pay for your virgin media services every month without fail, twice this month I have been without tv and wifi for more than 6hrs, this year alone it has went down on more than 3 occasions sort your company out, your quick to take the money from us

Ffs virgin media DOWN..

@virginmedia But it's not my fault you cannot transfer my service. Yet I'm being penalised for it

@virginmedia Virgin Media. I am moving house and cannot get Virgin and I've been told I need to lay a fee to leave even though you cannot provide the service

@SkyUK Just sent you a DM asking a few questions about the credit switch service and the packages. As I have to pay leave @virginmedia #jokeshop

@Vadoseflame @Shadow_Official @virginmedia Never have been, I remember having a local techs mobile number because anytime anyone joined locally it borked my connection, and he'd fix it on the way home. So many 2hr+ calls to tell them I was offline and go through "diagnostics".

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.