Virgin Media outages and service status in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Hamilton, Clydebank, Motherwell, Bellshill, Paisley, Airdrie, Erskine, Renfrew, Johnstone, Bothwell, East Kilbride, Viewpark, Blantyre, and Cumbernauld.

City	Problem Type	Report Time
Glasgow	Internet	2 minutes ago
Glasgow	Total Blackout	7 hours ago
Glasgow	Internet	7 hours ago
Glasgow	Total Blackout	11 hours ago
Glasgow	Wi-fi	17 hours ago
Glasgow	E-mail	17 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  Colin M (@oletalk) reported 15 minutes ago from Glasgow, Scotland

  What's going on with @virginmedia broadband just now? Just managed to find out on 150 that they seem to be doing (emergency?) maintenance of some sort. Is this how they justify "returning to the office"?! 🤪

• 
  Krisy 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇬🇧 (@KrisyFaeGlesga) reported 17 minutes ago from Glasgow, Scotland

  I ******* hate @virginmedia these clowns are worse than council workers!! Thank **** I cancelled

• 
  graeme Tannahill (@graemeT2010) reported 19 minutes ago from Glasgow, Scotland

  @O2 hi there can you please help 3 people are on o2 in own house hold and on 3G I have no signal and On 4G I Have no signal what is going on please help @virginmedia

• 
  AR #55 (@G1NG355) reported 20 minutes ago from Glasgow, Scotland

  @virginmedia Yes, we got our package reduced.. And was quoted a price for basic TV, phone line and WiFi.. We received an email confirming this but upon receiving this our TV services was disconnected. On the email it stated that no TV service was included, upon calling up.. We were told this

• 
  David A (@tofolo_1) reported 22 minutes ago from Glasgow, Scotland

  @virginmedia how do I contact the help team? Recently joined and trying to setup billing / online account says to call you. But 0345 is 30p a minute. Can't find webchat, can't find text thing, don't have a live landline yet. I can access the dark web easier!

• 
  Willem_Wikkelspies (@spongebath63) reported 23 minutes ago from Dennistoun, Scotland

  @virginmedia I'm trying to contact the customer care number but I'm told thar calls are not being connected to that number (789) I'm then told to call 789 to speak to a team member...

• 
  Tony McCaffery (he/they) (@tonymccaffery) reported 23 minutes ago from Glasgow, Scotland

  Hey @virginmedia, can you help please? I’ve never plugged a landline phone to my router since becoming a customer. (I never needed one til now). So I just took the voip/landline adapter out the box and it’s broken. How do I get a new one so that I can plug in a landline? Thanks.

• 
  oor Jim (@jimnimmo60) reported 26 minutes ago from Airdrie, Scotland

  @O2 @virginmedia probably the worst mobile phone company to deal with. Customer service is a joke. Trying to resolve fraudulent activity on my account and no understanding. Abysmal. Please go anywhere else except them. Just cut me off now.

• 
  Iain Montgomery (@H0raceWimp) reported 28 minutes ago from Dennistoun, Scotland

  @virginmedia What am I supposed to do when your systems fail and there is no-one to contact for a fix?

• 
  rach ✨ (@seawxy) reported 28 minutes ago from Motherwell, Scotland

  been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of house 🖕🏽

• 
  don mackeen (@donmackeen) reported 33 minutes ago from Glasgow, Scotland

  @virginmedia The service checker tells me either nothing, or - as in the screenshot - something completely contradictory. There is no way to communicate with anyone and yet, strangely enough, you still charge me for a service which only works intermittently.

• 
  Banjo (@Chban1967) reported 34 minutes ago from Glasgow, Scotland

  @virginmedia Absolute shambles of a company with absolute zero customer care. Phone up and agree a contract only to get something totally different phone to complain they tell you the phones getting cut off, the goalposts get moved continuously, communication atrocious. AVOID!!!

• 
  Loraine Riddick (@LoraineRiddick2) reported 42 minutes ago from Glasgow, Scotland

  @virginmedia must be the worst company in the world to sort out an issue. Can’t even say their customer service is bad, as can’t get talking to a human being!! Time for change!😤

• 
  Ironside Design (@ironside_design) reported 44 minutes ago from Kirkintilloch, Scotland

  @virginmedia Hub3.0 no problems with connection and had a few other Virgin customers say the same about connections dropping out

• 
  bristian cungay (@ChristianBunga7) reported 45 minutes ago from Glasgow, Scotland

  @virginmedia The ‘step by step help’ doesn’t help. It tells me thing I already know - restart hub check connections, reset.

• 
  Ross R MacLean (@jamboross) reported 48 minutes ago from East Kilbride, Scotland

  @virginmedia I was extremely impressed with the service that I received tonight to arrange for my services to be looked at on the 3rd of October. The handlers manners were perfect and I'm delighted with the service that we received. Please pass this onto him, thanks.

• 
  Andrew Bradley (@AndrewTOG) reported 49 minutes ago from Glasgow, Scotland

  Well no @F1 the. Thanks to @virginmedia failing and not connecting. No customer support open and no response online… what dark age company is this ?

• 
  The Lanarkshire Laird (@Lshire_Laird) reported 52 minutes ago from Motherwell, Scotland

  Hi @virginmedia after 2 weeks of repeated calls and being promised a new remote ordered each time when it wasn’t, I finally reached a customer service agent called Maciej Betnat who took the time yesterday and today to help. He is great & I want to see that this is recognised. 👏🏻

• 
  Gallagher D (@Jockthrax) reported 54 minutes ago from Airdrie, Scotland

  @virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.

• 
  Paul Wilcox (@NorthernSaint72) reported 54 minutes ago from Barrhead, Scotland

  @virginmedia your broadband service is woeful. Every single day for months it goes off. Stuck in a contract that does not provide the service we pay for. All we are told there is an issue in our area. You won’t have any customers here soon.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fayez Ahmed (@Fahmed911) reported 5 minutes ago

  @virginmedia paying soo much for this and still out in PR1 region of Preston. Been off all Sunday and now today awful service and not worth it. Defo need to move away #virginmedia #broadband #shocking

• 
  @CyberRebel (@CyberRebel4) reported 6 minutes ago

  @virginmedia Message sent. Yet another angry customer. Contract due renewal but currently don't see the point!

• 
  simon smythies (@SSmythies) reported 6 minutes ago

  @RyanHar03692827 @DAZNBoxing Ive just seen a lot of virgin media customers are having the same issue

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 8 minutes ago

  I want to scream, as so often with ‘customer service’ [sic] these days. @virginmedia and @O2 have merged; neither of my passwords works. I click a link to reset and all I get is ‘verification of email address’ not ‘reset password’. So fed up.

• 
  Gavin Lee (@Gav288) reported 8 minutes ago

  @virginmedia thanks for replying. You have been no help, absolute shambles of a company.

• 
  John Bhoy Walton (@walton_bhoy) reported 15 minutes ago

  @virginmedia Intermittent signal again in ML5 area again this is shocking there clearly an issue some where that is not getting fixed its happening every week.

• 
  Dr Amir Hamid (@DrAmirHamid) reported 17 minutes ago

  @virginmedia we have not had broadband since the 11th of June! You estimate it will only be fixed on the 16th. With no other communications. Very very poor

• 
  James Robertson (@JameskRobbo) reported 21 minutes ago

  @virginmedia I’m forever wasting my time trying to cancel my service but because the email is old and I can’t access it, you can’t do anything

• 
  GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported 21 minutes ago

  @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

• 
  Margaret (@scripture36) reported 29 minutes ago

  @virginmedia @CLangley16 Any chance you could just help disabled users revert to previous software as they can’t use this 360 shite?