Virgin Media outages and service status in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Motherwell, Bellshill, Clydebank, Erskine, Barrhead, Paisley, Hamilton, Airdrie, Johnstone, East Kilbride, and Renfrew.

City	Problem Type	Report Time
Glasgow	Internet	6 hours ago
Glasgow	Internet	9 hours ago
Glasgow	Internet	13 hours ago
Motherwell	TV	1 day ago
Glasgow	Internet	2 days ago
Bellshill	TV	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  oor Jim (@jimnimmo60) reported 3 minutes ago from Airdrie, Scotland

  @O2 @virginmedia probably the worst mobile phone company to deal with. Customer service is a joke. Trying to resolve fraudulent activity on my account and no understanding. Abysmal. Please go anywhere else except them. Just cut me off now.

• 
  Willem_Wikkelspies (@spongebath63) reported 10 minutes ago from Dennistoun, Scotland

  @virginmedia What is going on with your customer care(?) line? I call 789, I get an automated voice telling me that calls are not being connected to this number and I'm told to call 789 to speak to a member of the team, so i call 789, I get an automated voice.........!

• 
  Ian MacQuarrie (@MekQuarrie) reported 11 minutes ago from Cumbernauld, Scotland

  Anyone else experiencing terrible broadband with @virginmedia right now? Getting into a second week now... 🤷

• 
  bristian cungay (@ChristianBunga7) reported 12 minutes ago from Glasgow, Scotland

  @virginmedia Yeah, I’ve already done this. I had a guy sent out to take a look and he just left without fixing it. Mind I can’t use most of these support things cause I was never sent my customer number or contract information. This does also make it so I’m unable to cancel my contract @Ofcom

• 
  Elenita (@Coops_71) reported 24 minutes ago from Thornliebank, Scotland

  @virginmedia I’ve waited 12 hours and still have the same issue

• 
  Elenita (@Coops_71) reported 28 minutes ago from Thornliebank, Scotland

  @virginmedia I sent an email at 10.51 this morning which was delivered without any issues.

• 
  rach ✨ (@seawxy) reported 29 minutes ago from Motherwell, Scotland

  @virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.

• 
  Alan Lappin (@GiggsyBlantyre) reported 30 minutes ago from Hamilton, Scotland

  Here @virginmedia - any idea of some suggestions please, on how to contact your complaints/Customer Relations Team about a complaint I’ve submitted? Tried phoning, passed from pillar to post in the sub-continent, and getting nowhere. Two words: NOT GOOD ENOUGH.

• 
  Algerish Lass 🏴󠁧󠁢󠁳󠁣󠁴󠁿💚 (@NasceraMahria) reported 34 minutes ago from Airdrie, Scotland

  @virginmedia honestly your service is shite

• 
  don mackeen (@donmackeen) reported 35 minutes ago from Glasgow, Scotland

  @virginmedia That's useless. The service comes and goes, so you won't compensate me. And if have to deal with a "service" that continually cuts out

• 
  Colin M (@oletalk) reported 40 minutes ago from Glasgow, Scotland

  What's going on with @virginmedia broadband just now? Just managed to find out on 150 that they seem to be doing (emergency?) maintenance of some sort. Is this how they justify "returning to the office"?! 🤪

• 
  Loraine Riddick (@LoraineRiddick2) reported 44 minutes ago from Glasgow, Scotland

  @virginmedia There is no dial tone and I’ve tried another phone and line is still dead, so it must be the socket that is broken. I’m out now until 1230 if someone can arrange even a web chat as it’s almost 2 months without phone.. Ty

• 
  Karen Sime 💙 #TeamNHS (@Karencrafts) reported 48 minutes ago from Glasgow, Scotland

  @MargMarvelous @virginmedia I know. Virgin is down in Glasgow but I still need a new hub as the reset button on mine is broken. I’ve been going in circles on the app and website for the best part of an hour. A simple email address would have resolved it in 5 minutes!

• 
  David (@DRoss215) reported 50 minutes ago from Paisley, Scotland

  @virginmedia I have never experienced such shocking service on the telephone for 150 mins still not resolved. I have 2 properties in the one block I requested one of them to be disconnected! VM disconnected both the tenant is now screaming at me as she works from home 😡😡

• 
  Anne Marie McPhee (@nuttynanaannie) reported 53 minutes ago from Motherwell, Scotland

  @virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !

• 
  Anne Marie McPhee (@nuttynanaannie) reported 56 minutes ago from Motherwell, Scotland

  @virginmedia Hi, it's been like this since last Thursday. Our Tivo box is constantly flashing and apps don't work as we have no Internet probably. Internet not worked since then. Its a real issue as we need Internet to work.

• 
  Banjo (@Chban1967) reported 57 minutes ago from Glasgow, Scotland

  @virginmedia The point is the contract sent out on 15th Aug wasn't what was agreed when challenged I got put on the virgin no customer service merry-go-round which due to our personal circumstances i had to give up u are an absolute rotten company ur service agent admitted this was appalling

• 
  princealbertofmonaco (@WeeLemLug) reported 57 minutes ago from Glasgow, Scotland

  @virginmedia An absolute joke of call , Your advisor just told me to cancel my full contract !! He was laughing and joking with people whilst on the call to me , Can someone please call me ?

• 
  Tony McCaffery (he/they) (@tonymccaffery) reported 58 minutes ago from Glasgow, Scotland

  Hey @virginmedia, can you help please? I’ve never plugged a landline phone to my router since becoming a customer. (I never needed one til now). So I just took the voip/landline adapter out the box and it’s broken. How do I get a new one so that I can plug in a landline? Thanks.

• 
  Declan Robb🍀 (@DeclanRobb) reported 59 minutes ago from Airdrie, Scotland

  @virginmedia absolute joke , internet not working again

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oscar (@OsCraven) reported 7 minutes ago

  @virginmedia can you improve your customer app experience? Your app is broken and your *** clearly aren't using it to see how broken it is. 1. App refreshes when swapping apps to get your requested information disconnecting Comms with a human with no ability to return 2. Unable to lodge a complaint within app 3. 2 plus hour waiting times on phone 4. Showing incorrect information about my contract (says it's ended, but it definitely hasn't) I've been without WiFi for 3 days and once again I'm stuck having to reach out on twitter to be heard.

• 
  Joe Mama (@rafrafUk) reported 7 minutes ago

  Wow. I thought @virginmedia was bad but @skytv makes them look gooooood!

• 
  Phil Rogers (@PhilRogers57) reported 7 minutes ago

  @trapdoor456 @virginmedia Been with YF from when it was BRSK , no problems re service & if there is maintenance planned you get plenty of notice,Virgin have got too big for their boots,always putting up prices for a Sketchy service,I was with V for over 15 years went to them re pricing not interested

• 
  Mo Woke Rejoiner (@MagicalMo) reported 7 minutes ago

  @virginmedia I have done. Looking forward to a resolution.

• 
  Teezo’s Lace Wig🍉 (@mayvonbonbon) reported 8 minutes ago

  Since upgrading my hub 5 Virgin Media hub my internet drops every evening. Hub 4 & 3 never dropped and I’m paying like £30 more per month 😶

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 11 minutes ago

  @virginmedia - They need to talk to someone about my account options. They will call me back "later". - They hang up while I am pleading with them to stay on the line.

• 
  Liam Moran (@lpearsemoran) reported 12 minutes ago

  @Rugby_Scoop @daphmc_ @virginmedia 100% Crap

• 
  Fleebee (@imfleebee) reported 13 minutes ago

  @lou_xen @Jaym7t5 @virginmedia Been down for me since yesterday

• 
  Adam Fletcher (@Fletchmyster85) reported 17 minutes ago

  @virginmedia It's tells me you'll be in touch within 48 hours, it's now over 72 hours and nothing. You didn't send me an email with my ticket details of the complaint, got back to the page to make a note 20mins later and the page had gone. Absolute shambles. Broken service & broken support!

• 
  Shifty (@Shifty_) reported 18 minutes ago

  @DeviateDefiant @MoneySupermkt Welcome to Virgin Media, in this house was the same been with them since NTL days and still had better deals for new customers over there loyal paying customers so we switched to Sky. i have to say from my experience had 0 issues.