Virgin Media outages and service status in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Hamilton, Clydebank, Motherwell, Bellshill, Paisley, Airdrie, Erskine, Renfrew, Johnstone, Bothwell, East Kilbride, Viewpark, Blantyre, and Cumbernauld.

City	Problem Type	Report Time
Glasgow	Total Blackout	13 minutes ago
Glasgow	Internet	26 minutes ago
Glasgow	Total Blackout	4 hours ago
Glasgow	Wi-fi	10 hours ago
Glasgow	E-mail	10 hours ago
Hamilton	Internet	10 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  David (@DRoss215) reported 3 minutes ago from Paisley, Scotland

  @virginmedia I have been waiting since Thursday for a representative to get in touch why? @Ofcom service been disconnected for nearly two weeks. Impossible to speak with anyone from Virgin Media 😡😡😡

• 
  wolfofwhickham (@wolfofwhickham) reported 3 minutes ago from Glasgow, Scotland

  @virginmedia are you going to answer any of my complaints???? It's been weeks How can you keep getting my bill wrong ? Spoke to your agents many times .... Poor poor service ..... #poorservice #badservice #bad

• 
  Lady Ra_Bleather🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@ra_bleather) reported 3 minutes ago from Motherwell, Scotland

  @virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice

• 
  The Lanarkshire Laird (@Lshire_Laird) reported 22 minutes ago from Motherwell, Scotland

  Hi @virginmedia after 2 weeks of repeated calls and being promised a new remote ordered each time when it wasn’t, I finally reached a customer service agent called Maciej Betnat who took the time yesterday and today to help. He is great & I want to see that this is recognised. 👏🏻

• 
  Claire Webster (@claireWeb) reported 22 minutes ago from Glasgow, Scotland

  @virginmedia is there an issue with G3 area of Glasgow? Service checker not working either?

• 
  Andrew Bradley (@AndrewTOG) reported 26 minutes ago from Glasgow, Scotland

  Well no @F1 the. Thanks to @virginmedia failing and not connecting. No customer support open and no response online… what dark age company is this ?

• 
  Anne Marie McPhee (@nuttynanaannie) reported 27 minutes ago from Motherwell, Scotland

  @virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.

• 
  Wilson (@wilsonfkp) reported 28 minutes ago from Renfrew, Scotland

  Broadband is down, @virginmedia I guess this is affected by @ScottishPower blackout in PA4

• 
  Mhairi Phillipson 💙 (@lucken_fiddler) reported 31 minutes ago from Glasgow, Scotland

  @virginmedia I have had no broadband in G75 8 area of East Kilbride since 10.30pm on 3/11. We've had 4 rolling fix times which now says 14.15 today. tried your WhatsApp - told you are not taking anymore fault reports. Can you give honest fix time please?

• 
  Tony McCaffery (he/they) (@tonymccaffery) reported 32 minutes ago from Glasgow, Scotland

  Hey @virginmedia, can you help please? I’ve never plugged a landline phone to my router since becoming a customer. (I never needed one til now). So I just took the voip/landline adapter out the box and it’s broken. How do I get a new one so that I can plug in a landline? Thanks.

• 
  Loraine Riddick (@LoraineRiddick2) reported 33 minutes ago from Glasgow, Scotland

  @virginmedia How can I phone 151 when my phone line isn’t working! And yes, I’ve dialled the 0345 number on many occasions yet still can’t speak to anyone!!no doubt I will hear from you when I cancel my direct debit and move to another supplier!

• 
  Loraine Riddick (@LoraineRiddick2) reported 40 minutes ago from Glasgow, Scotland

  @virginmedia I’ve phoned numerous times and had to hang up as constantly kept waiting, but will try again this evening when it might be easier to speak to someone

• 
  Anne Marie McPhee (@nuttynanaannie) reported 41 minutes ago from Motherwell, Scotland

  @virginmedia Hi, my broadband is down again, the same result intermittent connection but I've no app access I.e netflix etc. Any idea the problem and when it will be fixed?

• 
  Holly McCormack 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hollz2012) reported 43 minutes ago from Paisley, Scotland

  It seems I made a good call using the OVO priority link this morning and not one through virgin media. Joined a virtual queue of around 12,000 that took half hour and although would like to have been lower down at the gig, I can’t have many complaints. #peterkay

• 
  wolfofwhickham (@wolfofwhickham) reported 52 minutes ago from Glasgow, Scotland

  @virginmedia Very simple .... I never had paper billing it started and I keep getting charged for it .... and no matter what is discussed or sorted on a call wotyncustomer services it keeps getting charged. ...

• 
  Willem_Wikkelspies (@spongebath63) reported 56 minutes ago from Dennistoun, Scotland

  @virginmedia What is going on with your customer care(?) line? I call 789, I get an automated voice telling me that calls are not being connected to this number and I'm told to call 789 to speak to a member of the team, so i call 789, I get an automated voice.........!

• 
  Ross R MacLean (@jamboross) reported 57 minutes ago from East Kilbride, Scotland

  @virginmedia I was extremely impressed with the service that I received tonight to arrange for my services to be looked at on the 3rd of October. The handlers manners were perfect and I'm delighted with the service that we received. Please pass this onto him, thanks.

• 
  Algerish Lass 🏴󠁧󠁢󠁳󠁣󠁴󠁿💚 (@NasceraMahria) reported 60 minutes ago from Airdrie, Scotland

  @virginmedia honestly your service is shite

• 
  Anne Marie McPhee (@nuttynanaannie) reported 60 minutes ago from Motherwell, Scotland

  @virginmedia OK. That's fine . Every time I service check my broadband it tells me there's a fault in my area and its being investigated and to come back in 24 hours and it will be looked into but when I do this it just gives the same response . Its very confusing. And not very helpful at.

• 
  ZanderCurrie (@zandercurrie) reported 60 minutes ago from Paisley, Scotland

  @virginmedia Wifi not working at all also not letting me watch any live tv?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gavin Lee (@Gav288) reported 8 minutes ago

  @virginmedia thanks for replying. You have been no help, absolute shambles of a company.

• 
  Duncan P⭐️⭐️ (@duncanpemberton) reported 13 minutes ago

  @virginmedia hi guys, Any sign of the virgin hub 5 being available to send me? I was told I could have one around 6 months ago after a long conversation but never heard anything since! Regards Duncan

• 
  Råêl (@Rael571) reported 14 minutes ago

  @SisterWalburga I can see it from the biog. link - but I’m an EE customer rather than Sky or Virgin Media, so maybe it doesn’t count for the purpose of the question…

• 
  Kevin (@TheDoctorMagic) reported 15 minutes ago

  @virginmedia I'd like help with this: Why do you require customers make themselves available for a delivery from 8am to 6pm when other companies are able to give a 4 hour window? And why do you continue using the incompetent @Yodel_delivery company? My recent delivery finally arrived 8.45PM.

• 
  🐺 (@stefan655) reported 19 minutes ago

  @virginmedia I've just had one of the worst customer service experiences I've ever encountered over the phone. The representative I spoke to today was incredibly rude, dismissive, and unhelpful throughout the call!

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 22 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  The Hodge-Cast Podcast (@Hodge_Cast) reported 22 minutes ago

  @DAZNBoxing I can safely say, I will never be purchasing a PPV from your service again. Nearly 15mins of a blank screen for a PPV - I realise technical issues happen and it’s live, but to make no attempt to to fix this problem in a timely manor is a farce. @virginmedia I’ll be cancelling my subscription with yourself also, if I don’t receive a refund. Unacceptable!

• 
  Gloucester Glass (@gloucesterglass) reported 23 minutes ago

  Getting more than a little tired of really poor internet in GL2 @virginmedia I rely on it especially with the very poor Virgin/O2 mobile signal in my area. Pull your socks up Virgin this is not what I am paying for. Next week you expect me to connect my landline to my router!

• 
  Dr Laura Jenkins (@LauraJks2015) reported 24 minutes ago

  @virginmedia Hi. How do I find out how long an outage is going to be? WiFi is currently off and I’ve reset everything so I’m guessing it’s a network issue.

• 
  Shando (@Jinky1967John) reported 24 minutes ago

  @virginmedia Is there a broadband outage in ML1 postcode ? No service for last 30 mins