Virgin Media Outage Report in Glasgow, Scotland
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The latest reports from users having issues in Glasgow come from postal codes G71, G1, G51, G72, G12, G66, G78 and G43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Glasgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Glasgow, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, East Kilbride, Erskine, Motherwell, Airdrie, Cumbernauld, Larkhall, Johnstone, Bellshill, Bothwell, Hamilton, Blantyre, Uddingston, Coatbridge and Paisley.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Wi-fi | |
| Glasgow |
TV | |
| East Kilbride |
||
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Glasgow, Scotland
Latest outage, problems and issue reports in Glasgow and nearby locations:
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CAJ
(@carolstrach) reported
from
Coatbridge, Scotland
@virginmedia hi had call from you guys saying as a loyal customer you would add on calling mobiles to my landline. Then agent mentioned TV package and when I declined said he’d leave my package as it was and rang off!!! Not impressed!!
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Ross Turnbull
(@_rossturnbull) reported
from
Glasgow, Scotland
The service provided from @virginmedia is abysmal 99.8% of the time.
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Douglas lindsay
(@Doug1tux1) reported
from
Glasgow, Scotland
@virginmedia ok what the f is going on with your broadband, I have not been able to get internet access for hours now, yet your service status says no problem, when I try to do an in-depth test It doesn’t let me log in to test, the times it has it says my equipment is offline wtf
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Vonni 🏴
(@why_yvonne) reported
from
Paisley, Scotland
@virginmedia are the absolute worst. Broadband box has been doing an update for 2hrs. Phoned the help and the best they can do is offer me an engineer when I have to take time off work. £41 p/m for terrible internet speed and now the box isn’t working. Absolute joke.
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Lauren Colton
(@laurencoltonx) reported
from
Johnstone, Scotland
@virginmedia phoned to cancel but got told it was a 45 minute wait and to call back at quieter time which is Saturday as they don’t offer call backs - gave up when I was transferred to 5 different departments - is this a joke #stressed
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karen king
(@georgesgirl78) reported
from
Clydebank, Scotland
@virginmedia can someone actually sort my daughter and son in laws services from you. Phone calls & texts haven’t got them anywhere and they are not paying for a service they are not getting to use. A formal complaint has already been placed as it’s beyond a joke now
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steven smith
(@19StevenSmith87) reported
from
Airdrie, Scotland
@virginmedia phoned up to change my tv package and the person barely spoke a word of english, so I hung up in frustration and the chat has been busy every day for about a week Can u maybe help me
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Catherine.
(@pinkycoop) reported
from
Glasgow, Scotland
@PaulyD22803562 @BossyLadybird @virginmedia And G15. Seems to be a big issue in Scotland that they haven't noticed yet.
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Jim Speakman
(@cowspassage) reported
from
Glasgow, Scotland
@virginmedia hi - trying to access your service status page and getting "We're sorry this isn't the page you wanted". Also my full package - broadband, phone and TV have gone down Glasgow G11
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Kerry 🍀🤫
(@wee_kezza) reported
from
Clydebank, Scotland
@virginmedia Both phones can’t get connected to WiFi no signal on the tv
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CAJ
(@carolstrach) reported
from
Coatbridge, Scotland
@virginmedia hi there! You have already said I can’t have the upgrade to my phone service that you offered me because I wouldn’t take TV package! SO PLEASE STOP CALLING!!!!!
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sideshow s2sh
(@s2sh_) reported
from
Glasgow, Scotland
@virginmedia I'm on hold again right now, 'Dennis' in customer services was meant to call me with an update at 1415 but never. 1st person said it's due to me not having an active DD- everyone I've tried to pay via this method it has failed - no error at my bank.
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Neil Crossan
(@quietarea1) reported
from
Glasgow, Scotland
@virginmedia really nice helpful assistant in Glasgow having to deal with client fed up with paying virgin a fortune for totally appalling customer service. # totallyfedupwithvirgin
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia yet again I'm being billed incorrectly despite contacting you 7 times now and being assured that you've resolved this issue. Disgraceful customer service, live web chat unavailable also. 😡
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CAJ
(@carolstrach) reported
from
Airdrie, Scotland
@Rickster1873 @virginmedia That explains a lot!!!! I’m in Airdrie and got no service! Fortunately I can get 4G
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Lesley Nelson
(@only1barnowl) reported
from
Renfrew, Scotland
@virginmedia no service pa3 area of paisley and my mums house also in pa2 area of paisley
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john murphy
(@johnmurphy1967) reported
from
Glasgow, Scotland
@virginmedia trying to watch using sky cinema on the laptop. Message saying I can’t as more than 2 devices are watching, there are only 3 registered and only 1 of them is on. Can you help
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Graham Arnott
(@grahamarnott) reported
from
East Kilbride, Scotland
If there's worse customer service out there than @virginmedia then anyone having to deal with them has my sympathies. Absolutely abysmal and nothing but contempt for loyal customers #virginmedia #virginmobile
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Annie
(@demipip) reported
from
Dullatur, Scotland
@virginmedia (2) so tried to confirm. Chat service just kept repeating same thing 5 times - despite my explanation that none of options applied. Then tried Tel call & after rigmarole of security got cut off. No engineer, day wasted and parcel only just available to collect now.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Your service is s disgrace, I've been on web chat for over an hour and not any further forward...😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pheebz
(@AzteccaZecca) reported
Wow. Sat on hold for 20 minutes for it to then ring twice and someone cut me off 🥴🥴 @virginmedia that's an absolute joke! This is after ALREADY trying to use your message service online and getting absolutely nowhere. Sort it out!!
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Alieda Mckinney
(@didanntendry) reported
@virginmedia Hi an engineer called yesterday and carried out a repair. The response time on the phone and difficulty in contacting help was very frustrating. At this time when everyone needs to remain connected faster solutions are required.
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donna campbell
(@donnacam31) reported
@virginmedia unable to contact you no customer service available. We have no WiFi or phone signal , having to use 4g from the garden please advise how on earth we contact you for help !!!!
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Geeky Pastimes
(@geekypastimes) reported
@GoffeyUK @virginmedia I *think* Warzone just actually tells you about it, I'm guessing it's more widespread. But for me it's not platform or hardware specific, and not to do with router settings. Some people seem to have had luck by forwarding ports, but I don't think that's the same issue
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• n a t t i e •
(@Natty_Huitson) reported
@virginmedia your phones are constantly busy so i can't get through so please can you help me through twitter. You have blocked this afternoon a site i need for work. Please can you help me on this!
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Sarah Ludford 🔶pro-European
(@SarahLudford) reported
@virginmedia It does say there’s prob with catchup (target of Feb 1 to fix; why so long?) but no issue with broadband. So let’s park the loss of catchup service; TV working OK. My prob now is contradictory messages on box internet connection; as well as white light I have red lights
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G
(@TheWizzerd) reported
@virginmedia Hi, do you have any update on the issues in area ref 21 that have been happening over the last week? At first it was due to "upgrades", then an issue that was supposed to be resolved this morning, and now you are just trying very hard to resolve according to the 1/3
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Simon Clauson
(@SaysSimba) reported
@virginmedia been receiving calls from a phone number beginning 0115 all day. Finally answered them and they claimed to be you and that I had a problem with my router. The line was terrible.
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Luke Mitchell
(@lukemitchell50) reported
@virginmedia Hi, complaint ref is C-1412203720, submitted 14/12/2020. My internet has been dropping out for around 3 months now and whenever I can get through to an adviser they’ve been abrupt and unhelpful. This affects my work and now my children’s home learning
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Naomi Lee
(@NaomiLe57011799) reported
@virginmedia Yes I did the next day someone acknowledged it but said I couldn't cancel on chat. It was via your text service but they treat you the same as if you're on live chat and they appear to have nothing their end to tell them whether I am on chat or SMS