Virgin Media

Virgin Media Outage Report in Glasgow, Scotland

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The latest reports from users having issues in Glasgow come from postal codes G71, G1, G51, G32, G3, G40, G42 and G72.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Glasgow, Scotland 12/09/2025 10:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Cumbernauld, Hamilton, Airdrie, Motherwell, Paisley, Erskine, Renfrew, Bellshill, Bothwell, Coatbridge, Clydebank, East Kilbride and Johnstone.

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City Problem Type Report Time
United KingdomGlasgow Internet
United KingdomGlasgow Wi-fi
United KingdomGlasgow Internet
United KingdomGlasgow Internet
United KingdomGlasgow E-mail
United KingdomCumbernauld TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

  • oletalk Colin M (@oletalk) reported from Glasgow, Scotland

    What's going on with @virginmedia broadband just now? Just managed to find out on 150 that they seem to be doing (emergency?) maintenance of some sort. Is this how they justify "returning to the office"?! 🤪

  • ra_bleather Lady Ra_Bleather🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@ra_bleather) reported from Motherwell, Scotland

    @virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice

  • G1NG355 AR #55 (@G1NG355) reported from Glasgow, Scotland

    @virginmedia that's us done with you guys.. We've been a customer of 30 years and incompetent staff have completed f*cked up.

  • G1NG355 AR #55 (@G1NG355) reported from Glasgow, Scotland

    @virginmedia Well that's another inconvenience. I can't put into the limited characters what we've been through since Friday with your service.

  • jpcarr85 James (@jpcarr85) reported from Glasgow, Scotland

    @virginmedia Folks, wifi down in Glasgow

  • LoraineRiddick2 Loraine Riddick (@LoraineRiddick2) reported from Glasgow, Scotland

    @virginmedia any chance you can contact me regarding my house phone which hasn’t worked for 7weeks. Have written to Sunderland and spoken to robots, and constantly get told to dial 151 which I can’t as house phone line is the problem!ty

  • ironside_design Ironside Design (@ironside_design) reported from Kirkintilloch, Scotland

    @virginmedia Hub3.0 no problems with connection and had a few other Virgin customers say the same about connections dropping out

  • jamboross Ross R MacLean (@jamboross) reported from East Kilbride, Scotland

    @virginmedia I was extremely impressed with the service that I received tonight to arrange for my services to be looked at on the 3rd of October. The handlers manners were perfect and I'm delighted with the service that we received. Please pass this onto him, thanks.

  • graemeT2010 graeme Tannahill (@graemeT2010) reported from Glasgow, Scotland

    @O2 hi there can you please help 3 people are on o2 in own house hold and on 3G I have no signal and On 4G I Have no signal what is going on please help @virginmedia

  • GiggsyBlantyre Alan Lappin (@GiggsyBlantyre) reported from Hamilton, Scotland

    @mcneill1967 @virginmedia Not filling me with confidence! Phoned for update, boy said he could help, which he couldn’t. Asked to be put through to CRT, “I’ll do that”. “Hello, Retention Team”. Nope.

  • kevinnjackson Kevin Jackson (@kevinnjackson) reported from Thornliebank, Scotland

    @virginmedia is there an issue with Virgin Media broadband and phone connection in Glasgow? Neither are working for us and we can log a fault online

  • rjmfulton 𝕽𝖚55𝖊𝖑𝖑 𝕱𝖚𝖑𝖙𝖔𝖓 (@rjmfulton) reported from Thornliebank, Scotland

    @virginmedia hi, just wondering if your support staff are trained on identifying and handling complaints properly? So far “to express my dissatisfaction” and “I would like to complain” haven’t worked.

  • LoraineRiddick2 Loraine Riddick (@LoraineRiddick2) reported from Glasgow, Scotland

    @virginmedia I’ve phoned numerous times and had to hang up as constantly kept waiting, but will try again this evening when it might be easier to speak to someone

  • seawxy rach ✨ (@seawxy) reported from Motherwell, Scotland

    @virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.

  • G1NG355 AR #55 (@G1NG355) reported from Glasgow, Scotland

    @virginmedia Yes, we got our package reduced.. And was quoted a price for basic TV, phone line and WiFi.. We received an email confirming this but upon receiving this our TV services was disconnected. On the email it stated that no TV service was included, upon calling up.. We were told this

  • G1NG355 AR #55 (@G1NG355) reported from Glasgow, Scotland

    @virginmedia Cannot be rectified as the services have been disconnected. I spoke with someone on Friday that said services would be reinstated within 4 hours. After 6 hours, we received nothing. Called back and basically said that call never happened and have no log of the call.

  • Jockthrax Gallagher D (@Jockthrax) reported from Airdrie, Scotland

    @virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.

  • LoraineRiddick2 Loraine Riddick (@LoraineRiddick2) reported from Glasgow, Scotland

    @virginmedia There is no dial tone and I’ve tried another phone and line is still dead, so it must be the socket that is broken. I’m out now until 1230 if someone can arrange even a web chat as it’s almost 2 months without phone.. Ty

  • RedemptionBroon Redemption80 (@RedemptionBroon) reported from Birkenshaw, Scotland

    @GSpellchecker @virginmedia They are rarely competent, not as bad as Vodafone but no one is. Broadband speed wise though no one is close so no interest in cancelling.

  • G1NG355 AR #55 (@G1NG355) reported from Glasgow, Scotland

    @virginmedia Now we're looking at alternative suppliers as we're absolutely disgusted. Loyal customer for 30plus years.. Thousands upon thousands spent.. For what?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • superchef1512 Andy Clark (@superchef1512) reported

    @virginmedia It took 3 hours and some terrible service but thanks to Rham in your India call centre he sorted it it 10 minutes Only after I threatened to cancel did they put me through to Rham So Much stress to get some actual service #terrible

  • demirda Ara Demirdjian (@demirda) reported

    @virginmedia IG95AH postcode broadband issues, expected resolution 28th April. So 17.3% increase in cost with no guarantee in service….. this is 2023 and you can’t give me a stable broadband connection! FAIL yet again.

  • Ca33ieKins Caz (@Ca33ieKins) reported

    @virginmedia Intermittent outages. No apology and no reduction in my bill for the inconvenience. I work from home so it is crucial I have reliable broadband. I never know from one day to the next whether I will be able to work! Not a very reliable service.

  • rhiannonrains Rhiannonrains (@rhiannonrains) reported

    Why is your internet service so poor @virginmedia . It's been off and on all over Easter DY6

  • lazy__goth Tiffany (@lazy__goth) reported from Bristol, England

    @virginmedia No, it doesn’t, and the internet goes down again within hours, usually in the evening when I presume there’s high usage. We’re in a loop - report issue, told issue is resolved, issue happens again.

  • harry78384404 harry (@harry78384404) reported

    @virginmedia The exact same over wired connection. 2 days ago an engineer came out and change the box and advised use to make a compliant as we have been having this issue for nearly a year and today you have disconnect our internet after 2 days of normal internet speed in a year

  • superdinnerlady susan (@superdinnerlady) reported

    @virginmedia OK but someone did call but did not offer to discuss anything or offer any help she just put the phone down on my husband

  • terrymcefc terry mc (@terrymcefc) reported

    @virginmedia I was speaking to someone on WhatsApp yesterday from 14:41 to 18:09 whilst still on the phone to a representative. The problem here which you don't seem to grasp is that wherever you are you're NOT assisting me..unless going round in circles achieving nothing is assisting?

  • bhoab67 Robert scott (@bhoab67) reported

    @virginmedia Can't get to speak to anyone about it , gives the standard pre recorded message about a known fault then offers the option of registering for txt updates and that's it , absolutely stunningly terrible customer service and think a call to the ombudsman is in order

  • dstevensonart david stevenson (@dstevensonart) reported

    @virginmedia have you Bern hacked again? As our Internet is down again and your website can't Check my areas status