Virgin Media Outage Report in Glasgow, Scotland
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Glasgow come from postal codes G71 , G51 , G1 , G31 , G20 , G69 , G5 and G11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Glasgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Glasgow, Scotland
The most recent Virgin Media outage reports came from the following cities: Paisley, Cumbernauld, Glasgow, Bellshill, Bothwell, East Kilbride, Motherwell, Airdrie, Clydebank, Coatbridge, Hamilton, Erskine, Larkhall, and Johnstone.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow
|
Wi-fi | 5 minutes ago |
|
Paisley
|
Internet | 8 hours ago |
|
Paisley
|
Wi-fi | 15 hours ago |
|
Cumbernauld
|
Wi-fi | 16 hours ago |
|
Glasgow
|
Internet | 20 hours ago |
|
Glasgow
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Glasgow, Scotland
Latest outage, problems and issue reports in Glasgow and nearby locations:
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Michael (@mikop90) reported from Glasgow, Scotland@virginmedia an hour on hold to cancel Virgin Media and you hang up on me. Can someone please contact me…
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senga cummings (@sengacummings2) reported from Paisley, Scotland@virginmedia is this a joke ? Your telephone line to customer service automatically cuts you off , to reset my personal data with shuts me out every time 😡 is there actually anyone working for Virgin Media during pandemic?????
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Joan Bell (@bellter73) reported from East Kilbride, Scotland@virginmedia We have submitted a complaint as you advised, not heard a thing! Our WiFi is awful & our TV is now impacted, can’t watch catch up! Will be phoning tomorrow to cancel services, poor show @virginmedia 😔
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Julie M 😇😹😷🌈 (@jools2009) reported from Glasgow, Scotland@virginmedia I’m through to someone now. But we’re definitely cancelling. The service on this matter has been severely lacking since set up in September and to be frank we can get him a better package with Sky.
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Joan Bell (@bellter73) reported from East Kilbride, Scotland@virginmedia Thank you so much for answering, however, the community forum is not what is required, your engineer couldn’t find the DP which often gets flooded therefore water ingress impacts our service, I really need this resolved by a person. I am a loyal customer (20 years +) Thank u 🙏
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Joan Bell (@bellter73) reported from East Kilbride, Scotland@CarmensStory @virginmedia I’m not sure Virgin are coping at the moment as the call centre asks you to call back later, that tells me the call volumes are massive, so I might not be the only one having this issue. The kids also need it for Uni & School 😢
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Gillian Cruden Kelly (@gilkes1975) reported from Bishopbriggs, Scotland@virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service
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Paul Craig (@paulyboy1888) reported from Glasgow, Scotland@virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡
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Rachel ♥ (@XRachelRoss) reported from Kirkintilloch, Scotland@virginmedia Not sure. Spoke to an advisor but have very little faith that the issue is resolved. No confirmation in regards to the compliant and no apology offered. Asked to speak to a manager and was told this wasn’t possible.
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Laura Delaney (@LauraW279) reported from Coatbridge, Scotland@virginmedia I want to cancel but can't get through via phone call. It says online to cancel i need to call yous ????
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Joan Bell (@bellter73) reported from East Kilbride, ScotlandOnline teaching was great during the 1st lockdown as I had robust WiFi, now I am having WiFi issues with @virginmedia, an engineer was out 2 weeks ago & just reset the router, this improved momentarily, back to square 1, please send help #virginmedia your CC not taking calls 📞
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Gayle Campbell (@PrincessGinTech) reported from Coatbridge, Scotland@virginmedia The speed issues are ongoing everyday! No know issues in the area :(
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Joan Bell (@bellter73) reported from East Kilbride, Scotland@KE22LLY @virginmedia Not good Kelly, there are a lot of issues & they are inundated! Just need it sorted, the service was great during the last lockdown & pretty poor now 😢
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Cakes By Kinane (@CakesByKinane) reported from Glasgow, Scotland@virginmedia Signal keeps dropping and poor range.
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Rory O'Connor (@suicideresearch) reported from Milngavie, Scotland@virginmedia I have been trying for a week to speak to a person on your helpline. Every time you keep referring me to the website and then cut me off. Restart, check cables doesn’t fix fault. My TiVo is not working, how can I speak to a person?
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Peter Wilkes (@petewilkes046) reported from Paisley, Scotland@virginmedia very disappointing customer service, expected a call hours ago to reset a mobile PUK and get my 11yo son his mobile freedom, paying for a SIM I can’t use. Thanks Virgin - maybe I should’ve stayed with my previous network 😡
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RoìsaìnMcAteer (@RoisainMcAteer) reported from Glasgow, Scotland@virginmedia Been a customer since NTL days.. it’s ridiculous
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Lisa Louise Geary (@Lisa_Louise89) reported from Clydebank, Scotland@virginmedia I have been trying for days to call 150 from my virgin home phone but can never get through I just get told all lines are busy and it hangs up. Is there a reason for this? Very strange that I don’t get the normal options.
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Lesley Byrne (@lesleyjb4) reported from Kirkintilloch, Scotland@virginmedia I have been trying to contact your customer services for 2 days now to cancel my contract. Could you advise the best way to do this as I don’t have hours on end to spare on hold to then be cut off. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ben (@dulsxn) reported.@virginmedia packet loss on and off all day fellas fix up
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Sash 🙋🏼 (@saschxd) reported@D_Buc888 @virginmedia Buc this is the least of it! They have said bullshit excuse every night since the 2nd never called back n gone round in circles the whole thing is a joke
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ac (@andychristie999) reported@skytv @virginmedia Gordon the sales representative was fantastic he was honest and transparent I would definitely recommend @skytv for his customer service skills !! hopefully someone customer care team could sort the refer a friend out
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Mirdizzle (@FrankMirdad) reported@funkyphil @virginmedia Seems to be a recurring theme in all the tweets I've read, there's clearly an issue as I'm constantly dropping packets out of the blue or having MS spikes in excess of 7000, yet no information from Virgin as to any form service issues, been the same for about 4 days now.
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Dina G (@anidochka) reported@virginmedia Hi, thanks but that doesn’t help because it still does not get me to speak to a representative, I don’t know how to talk to a robot about teleports, as even I’m not sure what they are… how can I get some tech support please?
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Paul Reavley (@reavo81) reported@misscherrydolce @KCOMhome @virginmedia Virgin are never coming anywhere near Hull. Who has told you that little nugget of nonsense?
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Andrew McKellar (@andymck100) reported@virginmedia After all, you’re providing the service.
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Joe Drumgoole (@jdrumgoole) reported@VirginMediaIE Yeah, that's not happening. You might as well say "delete your OS and reinstall". I can login in incognito mode. Your inability to deliver your login screen to me outside of Incognito model is a Virgin Media problem related to Virgin Media cookies and nothing else. Fix your site.
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Freshers (@MFreshers1) reported@virginmedia Yes, after 16hrs someone told me that the issue should be sorted by 1500hrs today. It isn't. I can't be bothered to sit on another 16hr chat to try and sort it, if you want to speak to me I'm happy for you to dm me, I won't hold my breath.
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reece white (@reecepwhite) reported@virginmedia I was hoping for some solution straight away when I was on the phone but have to wait till an engineer comes out