Virgin Media outages and service status in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Clydebank, East Kilbride, Bellshill, Hamilton, Johnstone, Airdrie, Paisley, Motherwell, Erskine, Renfrew, Bothwell, Viewpark, Blantyre, and Cumbernauld.

City	Problem Type	Report Time
Glasgow	Wi-fi	17 hours ago
Glasgow	Total Blackout	23 hours ago
Glasgow	Internet	24 hours ago
Glasgow	Internet	1 day ago
Clydebank	Internet	1 day ago
Glasgow	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  Mhairi Phillipson 💙 (@lucken_fiddler) reported 2 minutes ago from Glasgow, Scotland

  @virginmedia I have had no broadband in G75 8 area of East Kilbride since 10.30pm on 3/11. We've had 4 rolling fix times which now says 14.15 today. tried your WhatsApp - told you are not taking anymore fault reports. Can you give honest fix time please?

• 
  rach ✨ (@seawxy) reported 9 minutes ago from Motherwell, Scotland

  @virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.

• 
  Fiona Sandford (@sandford_fiona) reported 14 minutes ago from Glasgow, Scotland

  @virginmedia no broadband for hours now in G20 - can you help?

• 
  Holly McCormack 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Hollz2012) reported 19 minutes ago from Paisley, Scotland

  It seems I made a good call using the OVO priority link this morning and not one through virgin media. Joined a virtual queue of around 12,000 that took half hour and although would like to have been lower down at the gig, I can’t have many complaints. #peterkay

• 
  Loraine Riddick (@LoraineRiddick2) reported 20 minutes ago from Glasgow, Scotland

  @virginmedia It says there are no problems in my area!what does it take to actually speak to someone, or get a technician out to check where fault is originating from!it’s absolutely shocking!Ive worked in customer service for a good many years, and never experienced such awful service!

• 
  𝕽𝖚55𝖊𝖑𝖑 𝕱𝖚𝖑𝖙𝖔𝖓 (@rjmfulton) reported 21 minutes ago from Thornliebank, Scotland

  @virginmedia hi, just wondering if your support staff are trained on identifying and handling complaints properly? So far “to express my dissatisfaction” and “I would like to complain” haven’t worked.

• 
  Anne Marie McPhee (@nuttynanaannie) reported 22 minutes ago from Motherwell, Scotland

  @virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !

• 
  Tony McCaffery (he/they) (@tonymccaffery) reported 23 minutes ago from Glasgow, Scotland

  Hey @virginmedia, can you help please? I’ve never plugged a landline phone to my router since becoming a customer. (I never needed one til now). So I just took the voip/landline adapter out the box and it’s broken. How do I get a new one so that I can plug in a landline? Thanks.

• 
  dios mio la creatura 🏳️‍🌈🇺🇦 (@lordofanywhere) reported 23 minutes ago from Glasgow, Scotland

  @virginmedia is a complete and utter joke in Glasgow. Apparently there is a fault and won’t be resolved until January 5th. On Twitter, they redirect us to the service status page, which is “experience some problems” and we can’t check service status. Compensation is in order.

• 
  don mackeen (@donmackeen) reported 29 minutes ago from Glasgow, Scotland

  @virginmedia The service checker tells me either nothing, or - as in the screenshot - something completely contradictory. There is no way to communicate with anyone and yet, strangely enough, you still charge me for a service which only works intermittently.

• 
  David (@DRoss215) reported 31 minutes ago from Paisley, Scotland

  @virginmedia I have been waiting since Thursday for a representative to get in touch why? @Ofcom service been disconnected for nearly two weeks. Impossible to speak with anyone from Virgin Media 😡😡😡

• 
  Alexander Adair 🌙 (@AlexxAdair) reported 31 minutes ago from Glasgow, Scotland

  @virginmedia It wont even let me run a speed test. When I go to status check it says no problem found but when I call I says intermittent issues??

• 
  Andrew Bradley (@AndrewTOG) reported 35 minutes ago from Glasgow, Scotland

  Well no @F1 the. Thanks to @virginmedia failing and not connecting. No customer support open and no response online… what dark age company is this ?

• 
  Gallagher D (@Jockthrax) reported 38 minutes ago from Airdrie, Scotland

  @virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.

• 
  Kevin Jackson (@kevinnjackson) reported 43 minutes ago from Thornliebank, Scotland

  @virginmedia is there an issue with Virgin Media broadband and phone connection in Glasgow? Neither are working for us and we can log a fault online

• 
  Declan Robb🍀 (@DeclanRobb) reported 44 minutes ago from Airdrie, Scotland

  @virginmedia absolute joke , internet not working again

• 
  The Lanarkshire Laird (@Lshire_Laird) reported 49 minutes ago from Motherwell, Scotland

  So @virginmedia broadband and tv appears to be down (again) for hours and their webpage to check service status is offline. I’m currently having to connect my work laptop to my personal phone just to work. This is not good!

• 
  bristian cungay (@ChristianBunga7) reported 50 minutes ago from Glasgow, Scotland

  @virginmedia He treated me like I was stupid. Turned it off and on again and replugged the wires, he replaced the box and left. I mean I am stupid but there really was no need @virginmedia

• 
  AR #55 (@G1NG355) reported 52 minutes ago from Glasgow, Scotland

  @virginmedia that's us done with you guys.. We've been a customer of 30 years and incompetent staff have completed f*cked up.

• 
  Elaine Byrne (@ElaineB50245734) reported 58 minutes ago from Glasgow, Scotland

  @virginmedia I have a complaint and cannot find a email address for it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 2 minutes ago

  BBCs report on Virgin Media is 100% accurate. When I informed them that i had moved house to an area they did not cover they pushed me to stay until my contract ended. I had also had several technical difficulties to which they delayed any actions to fix the tech issues; what was the issue? i was unable to change my email. I call their customer service dep and neither of them were able to help me. This happened on several occasions Where i had to wait WEEKS for very easy to solve problems. @virginmedia

• 
  Andy (@andyosb) reported 2 minutes ago

  @Ofcom @virginmedia did exactly the same thing to me back in 2019! It was - and still is - the worst customer service experience of my life (and I'm now 65). I was just so relieved to escape them eventually. They're utter scum. Do yourself a favour & don't go anywhere near this company

• 
  Moto Moto (@woke_leftie) reported 3 minutes ago

  @Channel4News @virginmedia are the worst, their call centre staff don't offer real help, they're hell bent on upselling u **** ,u dont need or upgrading ur package. I feel sorry for the older people who use virgin , they probably get hammered

• 
  Kizzy Lewandowski (@LewyKizzy) reported 4 minutes ago

  @virginmedia 08.07 from 12.25 down again . Why ? How long ?

• 
  Chris (@Chrismtson) reported 6 minutes ago

  @Ofcom Still can’t get in contact with customer service today either via webchat and phone calls @virginmedia

• 
  GanAinm (@ainm_gan5505) reported 7 minutes ago

  @MartinSLewis Virgin Media is not actually Virgin, it’s a ****** American company called Liberty with a license to use the Virgin Media branding. The real Virgin company should take the license off them for driving the name through the ****.

• 
  NewsTongue (@NewsTongueX) reported 8 minutes ago

  🔴 Ofcom fines Virgin Media £28m for blocking customer cancellations Virgin Media breached UK telecoms rules by deliberately dropping calls, transferring customers unnecessarily, and placing them on hold to prevent contract cancellations between January 2022 and September 2024. Ofcom received nearly 2,000 complaints and found the company's retention agents operated under a commission scheme that financially rewarded obstruction. • Fine of £28m — Ofcom's largest ever under consumer protection rules, reduced 30% after Virgin Media admitted fault and agreed to settle • Millions of calls "likely mishandled" during the three-year period

• 
  Keith A Pearson (@keithapearson) reported 8 minutes ago

  @MartinSLewis By far the worst company I've had the misfortune of dealing with in recent years. If Ofcom truly had any teeth, it'd ban Virgin Media from operating in our telecoms sector. A truly dreadful company.

• 
  Ryan Brittain (@ryanbrittain1) reported 11 minutes ago

  @virginmedia @ElJaffoGuzman I’ve had the same issue, my virgin media bill is twice as expensive as the next nearest price. Virgin not interested. I could cancel and rejoin it would be cheaper and cost them

• 
  X Odus to Bluesky. (@PaulWatters2) reported 19 minutes ago

  @virginmedia are an absolute ******* awful company to try a deal with. Not a ******* clue about customer service. It's all about keeping you in contract. Bring back Telewest.