Virgin Media Outage Report in Glasgow, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Glasgow come from postal codes G71, G1, G51, G72, G5, G12, G43 and G40.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Glasgow, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Glasgow, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Coatbridge, Cumbernauld, Hamilton, East Kilbride, Erskine, Motherwell, Airdrie, Larkhall, Johnstone, Bothwell, Blantyre, Uddingston and Paisley.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
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| Glasgow |
Internet | |
| Glasgow |
Internet | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Glasgow, Scotland
Latest outage, problems and issue reports in Glasgow and nearby locations:
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senga cummings
(@sengacummings2) reported
from
Paisley, Scotland
@virginmedia is this a joke ? Your telephone line to customer service automatically cuts you off , to reset my personal data with shuts me out every time 😡 is there actually anyone working for Virgin Media during pandemic?????
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Chris McBain
(@chris_mcbain) reported
from
Glasgow, Scotland
@virginmedia your customer support phone service is an absolute disgrace. Trying to resolve issues with our broadband, sorry but an automated message isn’t going to fix anything.
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Lyn Paterson
(@nosrepat) reported
from
Glasgow, Scotland
@virginmedia email not working yet again. Awful company, awful service.
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Erin Stenson
(@erinnstenson) reported
from
Clydebank, Scotland
@virginmedia can u provide a number for me to contact that won’t give an auto response and hang up please
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@MartinSLewis 🙏🙏 for all you do!! Any ideas on how to get hold of @virginmedia ? I’ve been trying for 5 weeks, to cancel. I’ve emailed, phoned, tweeted. Nada!! Should I just stop dd?
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Alistair Macqueen
(@bigverne2000) reported
from
Milngavie, Scotland
@virginmedia Hi, eventually after over an hour of holding(for the third time) got though to someone who asked me to go through everything again for a third time. After 20 minutes of language difficulties got them to agree to send an engineer to my house in Wednesday to try and sort issues
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia you’ve got the worst customer service team I’ve ever known. Sick to the back teeth of being hung up on ‘WHILE ON HOLD’
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia what an absolute disgrace! I have been trying to get through fir weeks on phone. I’ve emailed, I’ve filled out complaint form and nothing! I want to cancel my account!!!I will tweet every day till someone contacts me!
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Gary Miller
(@GaryMiller87) reported
from
Thornliebank, Scotland
@virginmedia I have the complaint reference yeah, they initially responded then ignored all other comms thereafter. Should I DM the ref?
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Paul Craig
(@paulyboy1888) reported
from
Glasgow, Scotland
@virginmedia is terrible, on demand and catch up down in my area since yesterday and told online it will be fixed by the 8th, if it’s not that it’s the broadband, definitely leaving when my contract finishes, don’t even get my broadband speed and I’m on 200mb😡
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Cathy Quinn
(@CathyQuinn13) reported
from
Cumbernauld, Scotland
@virginmedia My husband has been on phone for 90 minutes trying to close an account following a bereavement. He could not get anyone who could actually help him. Absolutely shocking service Virgin Media !!!
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michael hutcheson
(@mickhutcheson) reported
from
Bishopton, Scotland
@mcneill_craig @virginmedia They don't make live chat easy to find for existing customers. If you are a new customer browsing packages it's there. But minute you log in to VM online the function vanishes into thin air
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BARRY R J GRANT
(@inchfad65) reported
from
Clydebank, Scotland
@ballinacup69 @virginmedia Been with them since the old ntl days .. got boxes in 3 rooms , just trying to cut it to what we use !!! Absolutely disgraceful that a grown woman comes off the phone in that state .. @virginmedia have serious customer issues .. it’s all about ££££ nothing else
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NicolaFayxo
(@N_febfWESTLIFEx) reported
from
East Kilbride, Scotland
@virginmedia easily the worst customer service team I’ve ever dealt with.
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia what a disgrace! Trying to get hold of someone for 5 weeks!!! They keep ignoring all my messages! Going to cancel direct debit
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Pauline Cameron
(@smiles333) reported
from
Erskine, Scotland
@virginmedia My bill has shot up and I want to cancel my contract!! I’ve been trying to do that for 5 weeks!!!!
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Pete Whelan
(@petewhelan) reported
from
Glasgow, Scotland
@virginmedia can you help. I’m working away with a colleague and you’ve cut off his SIM card ahead of his new handset being delivered. He’s therefore got no phone for the next 48 hours. Anything you can do to reconnect him?
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Tommy Ross
(@Silverwidow84) reported
from
Cambuslang, Scotland
@virginmedia Can I please have it explained why, when my cost goes up, my service level goes down? 3 days running I’ve had highly unreliable internet, which isn’t great when working from home.
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Gillian Cruden Kelly
(@gilkes1975) reported
from
Bishopbriggs, Scotland
@virginmedia I have now advised a few times we have tried all these things and can’t get through this is shocking service
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Rachel ♥
(@XRachelRoss) reported
from
Kirkintilloch, Scotland
Been trying to sort my @virginmedia bill since November. Raised a complaint and spent hours on the phone. 4 agents have told me everything’s fixed. Just received another bill and it’s more than double it should be. Why can’t they get this right?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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scouselegacy🕊💖
(@scousenat) reported
@virginmedia It’s just chaos for no reason I should have been given a date my boosters would stop getting signal sent, so I could have changed to the pods before they were disconnected. Now I’ve got the worst internet going!
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Karl
(@karlstoney) reported
@virginmedia Yes we have an email from you confirming it. But I you didn't action it. How are you going to fix this? And don't say phone up, because we have been trying repeatedly. Bounced between departments. Hung up on.
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Andrew Wood
(@andrewlwood) reported
@virginmedia I can’t access that page from my home network when the internet is down, for what should be fairly obvious reasons. If I log in using a hotspot, no broadband errors are reported.
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Paul Higham
(@pjh_grumpy) reported
@virginmedia @PJGoodmanJnr I’m having the same problem, became unable to access my email account at about 10am. Wife’s access to hers still working. Can’t reset my password either (in case locked out due to spam), as screen not accepting my birth date / mother’s maiden name combination.
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Jennifer H
(@jennyj_87) reported
@virginmedia It’s not working.
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Jennifer H
(@jennyj_87) reported
@virginmedia once again broadband is down. Awful service.
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Dominic Bastoné 🇬🇧🇮🇹
(@DominicBastone) reported
@virginmedia Doesn’t mention a fix time it just says there is an intermittent issue in the area
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Reyam
(@EnadReyam) reported
@virginmedia the WiFi was working for a month without any issues, and I haven’t changed anything to the location or surroundings
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mrey
(@mreystart) reported
@virginmedia Yeah thanks for the reply on trust pilot. I said that the Internet is down so you send me instructions on where to place the router. GOOD JOB! The router position doesn't make a difference when there is no Internet connection.
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David Edwards (Picariello)
(@DavidEdwardsSFC) reported
@virginmedia Terrible I have just spoken to “Rupert” the Manager of complaints team, in the Philippines was lied to again by him. He had us holding with no resolution whatsoever EXTREMELY unprofessional on call wasn’t listening to us. who can I complain to higher ???? @Bucks_SurreyTS in copy