Virgin Media outages and service status in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Hamilton, Airdrie, Paisley, Clydebank, Motherwell, Erskine, Renfrew, Johnstone, Bothwell, East Kilbride, Viewpark, Blantyre, and Cumbernauld.

City	Problem Type	Report Time
Glasgow	TV	1 hour ago
Glasgow	Internet	9 hours ago
Glasgow	Total Blackout	10 hours ago
Glasgow	Wi-fi	10 hours ago
Glasgow	Total Blackout	12 hours ago
Glasgow	E-mail	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  David A (@tofolo_1) reported 2 minutes ago from Glasgow, Scotland

  @virginmedia how do I contact the help team? Recently joined and trying to setup billing / online account says to call you. But 0345 is 30p a minute. Can't find webchat, can't find text thing, don't have a live landline yet. I can access the dark web easier!

• 
  rach ✨ (@seawxy) reported 5 minutes ago from Motherwell, Scotland

  @virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.

• 
  Loraine Riddick (@LoraineRiddick2) reported 5 minutes ago from Glasgow, Scotland

  @virginmedia How can I phone 151 when my phone line isn’t working! And yes, I’ve dialled the 0345 number on many occasions yet still can’t speak to anyone!!no doubt I will hear from you when I cancel my direct debit and move to another supplier!

• 
  Elenita (@Coops_71) reported 11 minutes ago from Thornliebank, Scotland

  @virginmedia I sent an email at 10.51 this morning which was delivered without any issues.

• 
  rach ✨ (@seawxy) reported 12 minutes ago from Motherwell, Scotland

  been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of house 🖕🏽

• 
  Ironside Design (@ironside_design) reported 16 minutes ago from Kirkintilloch, Scotland

  @virginmedia Hub3.0 no problems with connection and had a few other Virgin customers say the same about connections dropping out

• 
  Naveed Asghar (@naveedasghar) reported 16 minutes ago from Glasgow, Scotland

  @virginmedia @stephenblack32 Shocking to say the outage fix could take up to 5th Jan in Glasgow. over a week with no internet during the festive period is unacceptable. I will be cancelling my virgin fibre today.

• 
  Vero Walters (she/elle) (@csersrule) reported 17 minutes ago from Milngavie, Scotland

  So this is new- I spoke with a CSR @virginmedia in Scotland. I struggled with her accent & she got irritated with me & snarled "Do you even understand English?" I mean, I have a few degrees issued from Canadian universities... maybe they felt bad for me?

• 
  wolfofwhickham (@wolfofwhickham) reported 18 minutes ago from Glasgow, Scotland

  @virginmedia Weeks ago and everyone nothing shows on the tracking.... its a basic issue that needs resolving can u assist direct ? Need to have some good service from you as today this will be putting people off and I'm certainly not recommending you as it stands

• 
  Willem_Wikkelspies (@spongebath63) reported 26 minutes ago from Dennistoun, Scotland

  @virginmedia What is going on with your customer care(?) line? I call 789, I get an automated voice telling me that calls are not being connected to this number and I'm told to call 789 to speak to a member of the team, so i call 789, I get an automated voice.........!!!!!!!!!!!!

• 
  Alexander Adair 🌙 (@AlexxAdair) reported 27 minutes ago from Glasgow, Scotland

  @virginmedia Literally calling to cancel my package and I can’t get through

• 
  Anne Marie McPhee (@nuttynanaannie) reported 27 minutes ago from Motherwell, Scotland

  @virginmedia Can anyone advise when I will have Internet. Been down since early hours and I return to work from home tomorrow. J6st says there's intermittent connection issue.

• 
  Kevin Jackson (@kevinnjackson) reported 28 minutes ago from Thornliebank, Scotland

  @virginmedia is there an issue with Virgin Media broadband and phone connection in Glasgow? Neither are working for us and we can log a fault online

• 
  AR #55 (@G1NG355) reported 30 minutes ago from Glasgow, Scotland

  @virginmedia that's us done with you guys.. We've been a customer of 30 years and incompetent staff have completed f*cked up.

• 
  David (@DRoss215) reported 35 minutes ago from Paisley, Scotland

  @virginmedia I was promised a reconnected service by yesterday. Didn't happen no form requested 😡😡

• 
  Karen Sime 💙 #TeamNHS (@Karencrafts) reported 40 minutes ago from Glasgow, Scotland

  @MargMarvelous @virginmedia I know. Virgin is down in Glasgow but I still need a new hub as the reset button on mine is broken. I’ve been going in circles on the app and website for the best part of an hour. A simple email address would have resolved it in 5 minutes!

• 
  Joan Murdoch (@ThistleTigger) reported 45 minutes ago from Dennistoun, Scotland

  @virginmedia No, it's not fixed. Same thing happening now as it did yesterday. Alexa cannot connect to Internet, yet my phone can. Echo Dot has been checked and is fine so problem is with @virginmedia

• 
  TDR-Dazabelle 👑 (@DarrenMcGuigan5) reported 48 minutes ago from Dennistoun, Scotland

  Anyone else having issues with @virginmedia today I can't get online no signal Nada

• 
  Rab Lynch (@rablynch4) reported 49 minutes ago from Glasgow, Scotland

  @LynneLang3 @virginmedia Aye the cheek will help, apologise you ungrateful jerk

• 
  David McGill (@DavidMcGill7) reported 58 minutes ago from Glasgow, Scotland

  @virginmedia TV & Internet was down for 4 days last week now it’s all off again & won’t be fixed until tomorrow night at the earliest, a dreadful service 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graeme Savage 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@graemehistory) reported 5 minutes ago

  Can anyone at @virginmedia please let me know when the outage in south Ayr will be fixed?

• 
  Serenity Solo Studios (@SerenitySoloDev) reported 9 minutes ago

  Virgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me £88 per month or so for the 2gb package when the 1gb only costs £33 per month. Even though the website says £55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost £88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for £6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.

• 
  Man in Black 2125 (@In2125) reported 12 minutes ago

  @virginmedia yeah did that. it says all fine. no issues .... yet a quick scan of social media ( not using virgin broadband obviously, reveals there's an outage in my area .... perhaps you should move your status checker to another provider? It's going to 24 hours apparently. great service

• 
  Darren Hayes (@darrenhayes1973) reported 15 minutes ago

  @virginmedia I did ask to complain when I rung up to cancel and was put on hold for ages so hung up!!

• 
  dawnieC (@CorkinDawn) reported 17 minutes ago

  @virginmedia yet again cant access email. Forbidden 403 error, is anyone else having this problem? I am waiting for an important email. I really should switch to gmail as virgin are too frequently unreliable

• 
  G99 (@G99____) reported 19 minutes ago

  @BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad

• 
  A.Monolith @alanmonolith@bsky.social (@alanmonolith) reported 23 minutes ago

  @virginmedia the update time for the ML6 outage remains at 22:06 tonight since the first minute of it being off. Is this just a random time , feels unlikely due to working hours and worry that it’ll drag to tomorrow. Please can I have an update that isn’t check the checker?

• 
  Gaz (@yerwhit) reported 23 minutes ago

  @EpicLastSong @virginmedia My virgin Internet signal dropped out all the time, after being told to restart several times, I bought a tp-link router and used the virgin one as a modem, no problem after that.

• 
  Paul ▶️ (@customerchamp1) reported 24 minutes ago

  Who remembers when @O2 customer service was good? Since the merger with the appalling @virginmedia it's been absolutely diabolical. Trying to help a vulnerable relative, been on hold for 45 minutes 🤮🤮🤮 to reset his password. Shameful.

• 
  Teds (@Tedtalks13) reported 25 minutes ago

  @virginmedia whe. You send me hello letters on divert over the house fraud of him, could you put the two effing letters before the reference customer number as per the voice mail. Instead of the civil recovery cover up fraud of that crm sales having a bastard pull empty my injunction file in court I want him arrested not him bullshitting about being affected by the maths of my physics he’s a lying done it before to people to steal bits to go back into IBM… well known for it hides in a box in box in box and moves money away from uk