Virgin Media Outage Report in Glasgow, Scotland

Problems in the last 24 hours in Glasgow, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Glasgow, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Glasgow, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Bothwell, East Kilbride, Motherwell, Paisley, Airdrie, Clydebank, Coatbridge, Cumbernauld, Hamilton, Erskine, Larkhall, and Johnstone.

City	Problem Type	Report Time
Glasgow	Internet	4 hours ago
Glasgow	Internet	21 hours ago
Bellshill	Internet	1 day ago
Glasgow	Wi-fi	2 days ago
Glasgow	Wi-fi	2 days ago
Glasgow	E-mail	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Glasgow, Scotland

Latest outage, problems and issue reports in Glasgow and nearby locations:

• 
  Gillian (@GillianLW6) reported 10 minutes ago from Cumbernauld, Scotland

  Ordered 2 new phones from @virginmedia on Thursday. @YodelOnline were due to deliver on Friday. No attempt made Fri or Sat after waiting in all day. About 8 conversations with yodel and virgin later and I’m now told it will be tomorrow. Yodel are the worst company to deal with 😡

• 
  JadeS (@xjadex3) reported 10 minutes ago from Hamilton, Scotland

  @virginmedia No I wasn’t as I had to hang up as could not hold any longer as I have a two year old son to look after and was just in after work. The wait time is ridiculous.

• 
  Ang (@AngSimLJS68) reported 11 minutes ago from Glasgow, Scotland

  @Hughesy48 @virginmedia You’d think they would be embarrassed and respond ASAP. FB it too...see if their customer service kicks in at that. Go get a deal with Sky 😉

• 
  Heidiloo Edwards (@HeidilooE) reported 11 minutes ago from Glasgow, Scotland

  @virginmedia Aaaarghh 😤🤬 Just waited 15 minutes to get through, then you cut me off and then when I call back, you're closed.. Is it any wonder I want to leave.... shockingly low service levels for over 2yrs now..

• 
  Andrew John Rainnie (@AndrewRainnie) reported 14 minutes ago from Glasgow, Scotland

  @virginmedia No thanks. I don't want to spend more money on texts just to explain how bad virgin media's customer service truly is. I'll contact CISAS.

• 
  Stacey 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@staceyjaneadam) reported 15 minutes ago from Paisley, Scotland

  @virginmedia We can’t call out now or receive calls with home phone; we have no dialling tone; issue with phone since Thursday; no local issues when ‘test’ is run which is obviously wrong.

• 
  David McGuire (@davidmcguire84) reported 15 minutes ago from Kirkintilloch, Scotland

  @virginmedia why do your staff continually tell me that problems with the virgin go app will be fixed tomorrow and it never is ! It’s pointless calling your centres !!!!!

• 
  Andrew John Rainnie (@AndrewRainnie) reported 16 minutes ago from Glasgow, Scotland

  @virginmedia I HAVE SPOKE TO THEM! THEY SAID IT WOULD TAKE THREE ******* DAYS TO FIX THEIR MISTAKE. IT'S NOW FIVE!!!!! WORST. COMPANY. EVER.

• 
  ℂ𝕙𝕣𝕚𝕤𝕥𝕠𝕡𝕙𝕖𝕣 𝕋𝕠𝕝𝕝𝕒𝕟 (@ctollan) reported 16 minutes ago from Motherwell, Scotland

  Out @virginmedia contract ends on 1st March. Virgin are saying we need to give them 30 days and can’t cancel until 21st March. Can they hold make us stay the extra time even though our contract ends on 1st @MartinSLewis #MartinLewisMoneyShow

• 
  Jazza (@jmilprint) reported 19 minutes ago from Glasgow, Scotland

  @virginmedia No 4HD as stated, never mentioned BBC, Started asking for a pin number half way through a show. Then stated FourHD not available on Virgin. Working now however.

• 
  Nicola McCutcheon🏴󠁧󠁢󠁳󠁣󠁴󠁿🦄🍀 (@NicolaMcC_04) reported 21 minutes ago from North Lanarkshire, Scotland

  @virginmedia home wifi is down, call the help line for them to run a test through automated system only to be cut off so I call back to be told it’s a 30 minute wait to speak to someone because I’m ‘still’ experiencing the same issue! Help!

• 
  big sam (@samboardman99) reported 26 minutes ago from Glasgow, Scotland

  @virginmedia you have the worse customer service in the world. Put on hold for 9 mins then nothing. Disgusting way to treat customers.

• 
  Hank Schrader (@markmcc4) reported 26 minutes ago from Glasgow, Scotland

  @virginmedia Definitely give the text message a go as phoning that number you provided is a terrible service.

• 
  ᴅᴀɴɪᴇʟ ʀᴀᴇ (@iamdanielrae) reported 30 minutes ago from Hamilton, Scotland

  Nope. No show. Awful service @virginmedia

• 
  John Hughes (@Hughesy48) reported 37 minutes ago from Glasgow, Scotland

  @virginmedia This is totally unacceptable&is shocking customer service from you,I have wasted literally hours on webchat &still not resolved.Ticket No: P009177306 raised for this.Can u resolve this&ensure my billing is correct on system&I don't get £7.50 monthly charge texts/emails re this.😡

• 
  Billy McDiarmid 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@BillyMcDiarmid) reported 44 minutes ago from Glasgow, Scotland

  So @virginmedia still issue cheers for refunds. You ain’t NTL any more guys, so your banking processes should be from when they existed. @Sarah_Mone

• 
  Andrew John Rainnie (@AndrewRainnie) reported 51 minutes ago from Glasgow, Scotland

  @virginmedia It's not a servicing issue. If you look at my twitter feed or my account, you will see that some numpty in your company turned our Internet off three weeks before it was scheduled. We have been without Internet for 5 ******* DAYS! Sort it out.

• 
  ian24 (@ianprice157) reported 56 minutes ago from Clydebank, Scotland

  @virginmedia probably the worst company for customer service, after spending 1 hour 25 min on the phone to order 2 new v6 boxes -3days later only 1 arrives. Just off the phone again after another 20 min to hopefully get another box. Sort it out Virgin!!

• 
  Gillian (@GillianLW6) reported 1 hour ago from Cumbernauld, Scotland

  @virginmedia Thank you for your response. I will look into this. I appreciate this is not Virgin Mobiles fault and the bad experience is because of Yodel but, I am a VM customer not a Yodel customer. I am hoping to receive the phones today but not too confident. Thanks.

• 
  ᴅᴀɴɪᴇʟ ʀᴀᴇ (@iamdanielrae) reported 1 hour ago from Hamilton, Scotland

  Arranged a @virginmedia engineer visit this morning via text chat, but had no confirmation of time. Phoned up and told they can see note but visit isn’t on system... so the solution is to wait and see if they turn up...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rajesh Thakrar (@RajeshThakrar) reported 8 minutes ago

  @virginmedia can’t get through on 150. Do you guys ever answer. I would now like to cancel my tv and broadband with you. But can’t even get through to do this! Do I just cancel my direct debit?

• 
  Chelsea Rose (@Chelsea55469992) reported 14 minutes ago

  Anyone ever thinking of moving to @virginmedia DONT! The services are absolutely terrible! I’m currently without phone, with a vulnerable adult in the house and they could not give a damn! If I refuse to pay, they soon would!

• 
  Jude (@judecjefferies) reported 16 minutes ago

  @virginmedia Yes obviously as I have said it says there are no problems in my area. It’s not fit for purpose I just want to know where I stand with leaving the contract early as your not holding up your end?

• 
  Carl Brown (@CarlBrown108) reported 17 minutes ago

  @virginmedia I love all the positive stuff you advertise, the harsh reality is you sell products that don’t work and customers can never get to speak to you to resolve the issues and you are the most expensive provider. Your product does not match the price.

• 
  Abdulaahi Mohamud (@Abdulaa84346909) reported 17 minutes ago

  @virginmedia @LakensMummy Please I want you fix internet connection and please don’t block site anymore

• 
  Vincenzo Rubino (@vincenzo_4408) reported 18 minutes ago

  @virginmedia when the wifi in Dublin be fixed? A lackadaisical customer service left me on hold for 40 mins, gave up. Here I am again

• 
  Carolinemarriette (@Carolinemarrie3) reported 21 minutes ago

  @virginmedia So been on the phone this morning from 8am. Got straight through, then after 20mins he transferred me to a different department who cut me off. So now I begin my next call!! God I cannot wait to never have to call you again. The customer service is dirt poor

• 
  Flangetastic! (@DanHewitt_) reported 22 minutes ago

  @virginmedia The complaint was logged just under 2 weeks ago now (C-210622454) and although you mention "up to" 31 days for a response, I do not have that time as need to sort out other options. It's not being taken seriously.

• 
  buenayre (@vale_dadamo) reported 22 minutes ago

  @virginmedia I have been trying to cancel my contract with you for days and it’s been impossible to get through when I call. Is this even legal? You still charge me but give me no way of cancelling. I’m abroad and sending a letter is not an option.

• 
  Euro Solution (@Eurosolution) reported 24 minutes ago

  @simonlevans @virginmedia I share your pain. My service has been dropping out since November and was without it for a whole month in January, promised a call and a refund and still nothing. They reply here but don’t actually do anything! @virginmedia such a good look :(