Virgin Media Outage in Glasgow, Scotland

@virginmedia It was ur customer service staff that caused the problem in the first place I’m certainly not goin to be contacting virgin when they should be contacting me, I’ve lost a day off work due to the incompetence of the customer service staff

@alexasry @virginmedia Yeah I'm on 210/20 for like £40pm, but the quality and customer service recently has been shocking

@alexasry @virginmedia Honestly can not wait to move. Just don't have the money to pay installation fees etc rn which sucks so I'm stuck with them til I do.

No internet until Monday. Good old @virginmedia - told them I'd been having issues for weeks, was told to monitor it, THEN they say 'oh we thought it had resolved itself'... Clearly not if I'm still calling. sounded like they just wanted me off the phone asap tbh. Switching ASAP

@virginmedia no longer a virgin media customer, still waiting on my cheque of the amount I’m owed being posted to my new home address

@virginmedia Rebooting and factory resetting doesn’t help, unfortunately. I switch the hub to modem mode, the light goes purple like it should, connect the other router but this then shows no internet

@virginmedia Hi there. Since signing up for virgin media I have had very poor WiFi service. Connection dropping a lot. A resolution for this is using the super hub 3 in modem mode and connecting another router, but I’m having a lot of issues doing this

@virginmedia you guys are ripping the ****. Phone to cancel. women tries to talk me into stay only to get transferred to technical who can’t see my hub which is the Fckn problem then you transfer me back to Brenda in cancellations who’s ****** off up the road to have her dinner.

@virginmedia It’s not made me thought I want to cancel. I actually am. Sick fed up of your no broadband at weekends when I spend the most time at home. Get Richard Branson to fix the problem. I won’t be flying in one of aeroplanes either.

@virginmedia can you send me your phone number to cancel my subscription. I’ve changed to @sky thanks.

@virginmedia yet again my broadband is down in G66 area @sky what deals can you offer me for tv broadband and phone. I’m paying £74 odds a month for a service that breaks down every weekend

Day ³ of no @virginmedia service & 2 engineers turn up. Not convinced as they are baffled how we got a cable to our house (it seems "you guys dug up the garden" is a mind blowing response) & while agreeing that @SGNgas messed the wires it seems "f**k knows" is all they can offer

@virginmedia Broadband. We're at 166 Buchanan Street. Office block in Glasgow City centre. Every business in the building that uses Virgin is affected. No broadband service.

@virginmedia @McGettiganIrene City centre and no service!

Is there an issue with services just now @virginmedia 🤔

@danfrydman @getbootstrap @Cloudflare @vmbusiness Also on VMB here. I find their DNS incredibly slow to pick up changes too. Swapped now. 👍🏻

@virginmedia have you done an update to the superhub3 as my WiFi signal has gotten terrible I need to reboot my firestick every night as it drops off and so dose my phone and laptop

@virginmedia... starting to get frustrated with your level of service! I have been trying to sort out black spots in WiFi in my house since the start of Jan. Tonight I was on hold 39mins for someone to do some tests & we got cut off. 2nd call and it’s been 10mins on hold so far..

Virgin media broadband are the ******* worst!!!! £95 a month for shite wifi think it's time to cancel these robbing bastards n get onto a better deal!

@virginmedia Hi, the service seemed to get restored around an hour later so not all bad

@virginmedia This happens every weekend. Sick to death of this service.

@virginmedia yet again your broadband is down in G66 2LS. Your service is a disgrace. I’m fed up complaining about it. I’m of to search deals on #sky

Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.

@jackhimself @virginmedia Got same issue in Glasgow. Base light flashing green and TV box not picking up signal. Was fine an hour ago

@virginmedia yet again my broadband is down. That’s 4 times in the last two weeks. Your service is making me want to change provider. This is pathetic

@virginmedia wifi down again

@virginmedia hi my Internet is down here in Springburn Glasgow I am a virgin customer

@virginmedia You’ll have the recorded call. He hung up on me without resolution of notifying me

@virginmedia Still no further forward with this issue! Customer services just hung up on me!!! Terrible service from you!!!! @virginmedia Not recommended!!!

@virginmedia your customer service agent has just hung up on me after you gave me terrible service and I asked to speak to a manager. Very very unhappy!!!

Also, Virgin Media lost a long standing and loyal customer for their awful communication and lack of loyalty.

Anyone know a better wifi deal than virgin media as theres no point paying over 60quid a month for a ******* SHITE wifi signal keeps dropping

@virginmedia please can you help me with my 200 mb broadband it keeps crashing a lot and all most impossible to play online gaming on the verge of cutting it of and going with another supplier please help thanks

@virginmedia is there an email address I can report a problem. All services went down at 17.15 for last three evenings and I'm struggling to explain to call centre. Thanks.

Can you please is there a issue with WiFi 3.0 hub WiFi light is on and the arrows lights are flashing help @virginmedia

@virginmedia Since last Friday I have spent over 4.5hrs in queues for your Teams with no avail. I’ve tried the community forum, live messages, you’re site (which is down) so this has been ongoing but with no resolve from you.

@virginmedia 😴 just fix it

@virginmedia Done twice. Still no service.

Still broadband issues in my area G4 @virginmedia This has not been sorted since Friday despite the message online that it was.

@Kevin38801124 @virginmedia They don’t care. Cancel and they’ll bill you for the remainder of your contract and do this til you give in and pay, even if the service is so appalling you’ve had to cancel. Even from their own site the amount of frustration is awful. And to direct an irate customer to that 🤯

@scottmaguire4 @Kevin38801124 @virginmedia I tried retentions previously but because I had 20months still in my contract (I’ve been with them 9yrs but apparently package changes mean new contract dates) they weren’t giving s ****.

@Kevin38801124 @virginmedia I’m trying to get out of the contract. The hassle is too much. Every couple of months something happens and it’s never resolved accordingly. The amount of engineer visits I’ve had. Ridiculous

@Kevin38801124 @virginmedia 2 attempts at contacting their tech dept. 90mins in total waiting, I gave up. They directed me to a forum for help. But all that showed me was I wasn’t alone. 😡

Still no broadband. Since yesterday 12.30pm @virginmedia Ridiculous service.

@virginmedia Wow that community page hasn’t filled me with. You have endless pages of unhappy users it seems and with similar broadband issues.

@virginmedia I’ve followed all these steps and been on phone waiting on Technical for 45mins. There was a known issue yesterday that was being fixed apparently. Since then no broadband access.

@virginmedia Still no service. It seems to connect then disconnect itself. This has been from Friday 12.30pm til today..

Why has my broadband been down since 12.30 yesterday @virginmedia

@virginmedia I have been a customer for years but my bills have become over double what it started I decided to leave, but realised broadband is probably better with virgin! I found a deal on uswitch that was good, to be told no I have to pay double that offer as its only for new customers

@virginmedia how you treat your customers is disgusting better treatment for new customers rather than loyal ones 😔

@IAmJericho @Tesla And your shit generic 'hard rock' that virgin fedora lords like to sing along to. But no, youd rather make a big deal out of it on social media like some scorned teenage girl. Way to suck at everything, fucko.

@fitnessbombuk @virginmedia Now tv is a decent service and low cost too

@virginmedia truly the worst internet I have ever had, in regards to gaming.

The internet is so shit it’s not even connecting I swear they’re moving like I won’t cancel this shitty broadband any second, I’ve been using my own data for the past week and it’s so frustrating @virginmedia

@pfargent @virginmedia In other words "We have your money now **** off"

@virginmedia tried to contact your customer service on 4 different occasions about possible vandalism of your equipment but they're not interested. Poor customer service and not even 4mth into contract...

@virginmedia Virgin Media. 1st email received on 05/02 saying my contact ended ok the 26th and I had to give 30 days notice to cancel. 2nd email on the 17/02 said you would be billing me the new (much higher) amount on the 18/02.

i literally have a download speed of 3.5mbps and my wifi keeps dropping every couple of minutes, my 4g is faster than this @virginmedia fix your shit im paying for 54mbps average, not 3.5 🙃

@virginmedia our internet is so awful that I can’t even load the website to check how bad my internet is... I am using 4G in my own house.

@virginmedia Yes. If this is your box, you could fix it please. It’s a hazard.