Virgin Media Outage Report in Cumbernauld, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cumbernauld come from postal codes G67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cumbernauld, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Cumbernauld, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Larbert, Bonnybridge, Uddingston, Cumbernauld, Airdrie, Motherwell and Falkirk.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Total Blackout | |
| Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cumbernauld, Scotland
Latest outage, problems and issue reports in Cumbernauld and nearby locations:
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Steebee
(@steebee35) reported
from
Glasgow, Scotland
@virginmedia Internet down in the g20 area of Glasgow, may be connected to damaged power cable that caused power cut at the same time as the outage #virginmediadown #virginmediasupport
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✨Charlene✨
(@KnickyEganByrne) reported
from
Glasgow, Scotland
@virginmedia There was no resolution made! That’s part (a very small part) of the problem! And after being called a Liar by said manager I certainly will not be “clicking here” I shall be taking it further!
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Cynthia Halatyn
(@CynthiaHalatyn) reported
from
Glasgow, Scotland
@virginmedia help!!! Over an hour on hold and your system hung up on us and we've just had to call back 😭
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Shawsy67
(@shawsy67) reported
from
Airdrie, Scotland
@virginmedia I have tried twice to get through on the phone for nearly a hour each time, can someone help me?
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Gary Robinson 🇧🇬🏴🇪🇺
(@ragazzoscot) reported
from
Coatbridge, Scotland
Hi @virginmedia - internet and TV down in ML5, Coatbridge. Spoken to neighbours who have same issue. Any idea of issue and ETA on fix?
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James
(@jamesblack1986) reported
from
Denny, Scotland
Delighted to see @virginmedia's internet is back to being a back of ****.
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Shawsy67
(@shawsy67) reported
from
Airdrie, Scotland
@virginmedia got problems with my tv, can’t get through on phone
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maverick
(@maverickMMI) reported
from
Glasgow, Scotland
@virginmedia customer service is embarrassingly bad. Miss sold then hung up on after being on hold for 75 minutes Sign up with this company at your peril
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Grejurn 🏴🇪🇺 B L M
(@_Grejurn) reported
from
Glasgow, Scotland
The @virginmedia tech support scammers are back! Apparently I have an unstable internet connection and am an "idiot woman" for saying there's a purple light on my router (modem mode)
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Alex Marr
(@alexmarr98) reported
from
Glasgow, Scotland
Anyone else having issues with Virgin Media at the minute?
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Sam Cairns
(@cprosam) reported
from
Motherwell, Scotland
@virginmedia I have spent around 4 hours this week online and on the phone. All I want to do is simply upgrade my package without success. Please help !!!
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A Smile
(@ASmile34051578) reported
from
Glasgow, Scotland
@virginmedia Still having issues Too mentally exhausted and disgusted to waste more time on another pointless phone call. Sought advice elsewhere and diagnosed a new set top box required. A reputable company unlike you would have delivered this and compensated me. You just don’t care do you?
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maverick
(@maverickMMI) reported
from
Glasgow, Scotland
@virginmedia Yeah, spoke to them briefly. Waited 75 MINUTES. Your rep admitted the fault. Said he was outing me on ‘silent hold’ for 2 minutes then 20 MINUTES later the line went dead. Absolute joke. Shambles of a customer service. Apparently that is quite common.
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✨Charlene✨
(@KnickyEganByrne) reported
from
Glasgow, Scotland
Absolute joke of a company @virginmedia call the “Customer Services” for help but staff are rude, and obnoxious & apparently need retrained if the Manager is anything to go by as the staff have been giving out the incorrect information, which i just need to accept! #pathetic
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Cara
(@lennonsghirl) reported
from
Coatbridge, Scotland
@virginmedia had there been reported broadband issues in the ML5 area this morning? My service died about 20 mins ago and I can’t get back online. I’m working from home and have a meeting later on so any info would be great! Thanks
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John BIDEN WON Reilly ™ 🏴
(@MrReillyJohn) reported
from
Glasgow, Scotland
@virginmedia disgusting staff twice put on hold when trying to complain over 2 hours! What a **** service
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GlasgowFuk(7k)
(@GlasgowFuk) reported
from
Glasgow, Scotland
I hate to admit it but @virginmedia customer service / support is absolutely dreadful. Hate saying this as I worked for them for over 6 years #notahappycustomer #shockingservice #wouldntrecommend
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Naomi_G_Brown
(@naomi_G_brown) reported
from
Glasgow, Scotland
@virginmedia hi there just wondering what's up with the Broadband in the G3 area? It has been abysmal all week, today alone it has already gone down at least 5 times... Tried calling, gave up due to on hold fatigue 💤
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Rokewood
(@Rokewood) reported
from
Cumbernauld, Scotland
@EvelynArizpe @juliemca @virginmedia Yes, never been with anybody else. None is perfect. But BT has strength in depth
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Darren 🏴🇬🇧
(@darrenmiller75) reported
from
Bishopbriggs, Scotland
@virginmedia just been on/off hold with 2 call handlers to get cut off after 1hr 40 mins regarding upgrading with black Friday personalised email I received. Absolutely disgraceful customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alexa✨
(@crb_alexa) reported
@g8rsh @virginmedia The only right source I know is @Zoecyber_tech👈 I had the same issue I wrote to them, mine has been resolved. I really hope they come through for you too. All thanks to him
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#molliepause
(@moll_de_camp) reported
@virginmedia Zero Internet! No TV , impacted my day job today couldn't attend meetings. Called customer service absolutely zero care or empathy. Refused a complaint!! Hats off @richardbranson... LinkedIn says best customer service. I think not.
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T-bag
(@Chavapa_99) reported
@virginmedia I am tagging you and letting you know each time I have an outage in the area... I am also posting it on youtube everyday of my experience. my internet is down, I called again..."There is an issue in the area again ...the engineers are trying to fix it again"
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#molliepause
(@moll_de_camp) reported
@Virgin @virginmedia I've been on calls for 2 days ! I had zero connection working from home today, I have no Internet or TV this evening or yesterday evening I asked to make a complaint got no where!! @richardbranson won't care will he. I'm just a hard worker paying a fortune for his service
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Rachel Murphy
(@RahRah0405) reported
@virginmedia FOR CRYING OUT LOUD! Get Hetty to call me AGAIN!!! I've set up a new account and you are STILL screwing up despite 3 phone calls per day. And you keep hanging up on me, despite me not being rude!!!!!!!!!
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andrew
(@brfcraver72) reported
@virginmedia is there any issues with new customers father in law had all fitted broadband and phone work but tv does not work still .told was a problem if not rectified with have all removed by the end of the week been he is a disabled man also
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Wasim Younus
(@WasimYounus001) reported
@virginmedia @NetflixUK Lutz Schuler & Patricia Coblan, CEO and CFO for, Virgin Media have scammed Broadband Consumers by charging them for a service when people have disconnected with them. Thus Profit & Loss is manipulation of data or what is known as Fraud by the CEO/CFO. Don't trust Virgin Media.
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The man
(@nofksgiven81) reported
@mannsg @virginmedia I’m in Kt4 area to, mine has been like this for 6 weeks, I’m now on my 4th fix date 12th December
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Matthew Brault
(@MattyBrault) reported
@virginmedia Find that a little hard to believe when we are 3 days in & I'm being told we won't have fully functioning Internet until the 12th of December. I've never heard of Internet being down that long.
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Carly Bennett
(@xXxCarly87xXx) reported
@virginmedia Also today alone I spoke to 4 people in pre installation 3 of them read the notes put me on hold and then back in the queue for another advisor to deal with customer service at its finest! The notes on my account must make a great read! Complete shambles