Virgin Media Outage Report in Cumbernauld, North Lanarkshire, Scotland
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Cumbernauld come from postal codes G67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cumbernauld, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cumbernauld, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Bellshill, Bonnybridge, Coatbridge, Cumbernauld, Motherwell, Airdrie, Falkirk, Alloa, Bothwell, Blantyre and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Total Blackout | |
| Glasgow |
Phone | |
| Glasgow |
Total Blackout | |
| Glasgow |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cumbernauld, Scotland
Latest outage, problems and issue reports in Cumbernauld and nearby locations:
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Annie
(@demipip) reported
from
Dullatur, Scotland
@virginmedia your customer service is crap! Really disappointed today
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Nicola McCutcheon🏴🦄🍀
(@NicolaMcC_04) reported
from
North Lanarkshire, Scotland
@virginmedia home wifi is down, call the help line for them to run a test through automated system only to be cut off so I call back to be told it’s a 30 minute wait to speak to someone because I’m ‘still’ experiencing the same issue! Help!
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john murphy
(@johnmurphy1967) reported
from
Glasgow, Scotland
@virginmedia trying to watch using sky cinema on the laptop. Message saying I can’t as more than 2 devices are watching, there are only 3 registered and only 1 of them is on. Can you help
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Neil Crossan
(@quietarea1) reported
from
Glasgow, Scotland
@virginmedia really nice helpful assistant in Glasgow having to deal with client fed up with paying virgin a fortune for totally appalling customer service. # totallyfedupwithvirgin
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Lars Jensen
(@LarsJen05560046) reported
from
Glasgow, Scotland
@virginmedia The broadband box was erected against my fence surrounding my back garden, making it easy for intruders to climb over, Virgin media have said that the box could have been placed at my front garden, where it would not have created a problem, but the manager did not come back to me
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Laura
(@Thecurseoflaura) reported
from
Glasgow, Scotland
@virginmedia Hi, it’s been like this with Instagram for over a month but other sites work fine and it works fine on 4G. I notice you said it’s a known issue to other people but I need to know when it wil l be fixed
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Malcolm white
(@Malkywhite1975) reported
from
Glasgow, Scotland
@richardbranson hello Mr Branson just wanted to let you know one of your company's customer service is absolutely terrible in Glasgow i love virgin media but seriously think of switching to sky. I hope you read your loyal customer for over 15 year and fix the problem
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Andrew John Rainnie
(@AndrewRainnie) reported
from
Glasgow, Scotland
@virginmedia I HAVE SPOKE TO THEM! THEY SAID IT WOULD TAKE THREE ******* DAYS TO FIX THEIR MISTAKE. IT'S NOW FIVE!!!!! WORST. COMPANY. EVER.
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Neil Crossan
(@quietarea1) reported
from
Glasgow, Scotland
@virginmedia I have entire package with Virgin 4 phones internet etc can I get a problem solved. Never. Truly dreadful
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Annie
(@demipip) reported
from
Dullatur, Scotland
@virginmedia (2) so tried to confirm. Chat service just kept repeating same thing 5 times - despite my explanation that none of options applied. Then tried Tel call & after rigmarole of security got cut off. No engineer, day wasted and parcel only just available to collect now.
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Gerry's Kitchen
(@Gerrys_Kitchen) reported
from
Glasgow, Scotland
@virginmedia that's two days running with problems with all services in East Kilbride G75 area. Not good, i'm trying to work from home today.
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JOHN C
(@decostop) reported
from
Glasgow, Scotland
@virginmedia Web Safe has been on for over a year, this problem has just arisen recently.
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Will 🇪🇺
(@squawkbox) reported
from
Glasgow, Scotland
For those on the Virgin media 350Mbps service, reboot your router. Upload speed appears to have increased from 20Mbps to 35Mbps.
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CAJ
(@carolstrach) reported
from
Coatbridge, Scotland
@virginmedia hi had call from you guys saying as a loyal customer you would add on calling mobiles to my landline. Then agent mentioned TV package and when I declined said he’d leave my package as it was and rang off!!! Not impressed!!
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sideshow s2sh
(@s2sh_) reported
from
Glasgow, Scotland
@virginmedia I'm on hold again right now, 'Dennis' in customer services was meant to call me with an update at 1415 but never. 1st person said it's due to me not having an active DD- everyone I've tried to pay via this method it has failed - no error at my bank.
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CAJ
(@carolstrach) reported
from
Coatbridge, Scotland
@virginmedia hi there! You have already said I can’t have the upgrade to my phone service that you offered me because I wouldn’t take TV package! SO PLEASE STOP CALLING!!!!!
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Your service is s disgrace, I've been on web chat for over an hour and not any further forward...😡
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia yet again I'm being billed incorrectly despite contacting you 7 times now and being assured that you've resolved this issue. Disgraceful customer service, live web chat unavailable also. 😡
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Laura
(@Thecurseoflaura) reported
from
Glasgow, Scotland
@virginmedia Did that but still the same issue. It’s the app I am using FYI. Exactly the same for my husband goo
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Dunc Pine
(@DuncP) reported
from
Coatbridge, Scotland
What is going on with @virginmedia service tonight - channels keep disappearing and getting “Channel not available contact @virginmedia - this is on BBC, ITV and normal channels
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kia
(@Kia94307948) reported
@virginmedia I'm stating all of this publicly because there absolutely must be some way of VM giving my case more priority. I've raised three formal complaints with you during this time, but that hasn't done anything either. After 6.5 months, I just want my broadband service back please.
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Spartacus
(@smith_spartacus) reported
@CathHastings Virgin Media just as bad if not worse.
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Kia
(@Kia94307948) reported
@virginmedia I first reported my outage on 10/3/21. An engineer came on 12/3 (good) and diagnosed the problem - a new cable needed to be run into my block of flats (a "drop and repull"). The first time that an attempt was actually made to do the work was on the 9th promised date, 20/7/21
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Jay
(@skip_0889) reported
from
Lambeth, England
@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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Kia
(@Kia94307948) reported
@virginmedia John, I've tried raising formal complaints. Three times. Two of those complaints were closed as "resolved" without anyone contacting me. One time the "resolved" message even told me falsely that I had service again! As far as I know, the third has also been quietly closed.
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Emma LUFC Holmes 💙💛
(@EmmaSmileHolmes) reported
@virginmedia John I already have. The amount of issues we have with virgin media we have to do this on a bi monthly basis.
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Kia
(@Kia94307948) reported
@virginmedia John, I've tried raising formal complaints. Three times. Two of those complaints were closed as "resolved" without anyone contacting me. One time the "resolved" message even told me falsely that I had service again! As far as I know, the third has also been quietly closed.
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Not Important
(@ChildishBriton) reported
Nothing more annoying than getting home at 5pm after a long day at college only for Virgin media to go down and there’s no internet when you get home
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Jonas HZ
(@Notanenglitbot) reported
@virginmedia Thank you for getting back to me. I don’t think this is an appropriate response. I have had extremely poor and time consuming experiences going through your customers service channels in the past. I don’t think it’s fair for me to waste my time on something I never consented to.
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Stephen Hands
(@Handsy_) reported
Hi @virginmedia . I can't make it receive calls on my land line. According to your on line guide I need to know what "home phone zone" I'm in to try to and fix the issue. To do this I need to call 1765. But I can't make calls... please help