Virgin Media Outage in Cumbernauld, North Lanarkshire, Scotland

My current Virgin Media package: £100. To renew my contract package £120. If I was a new customer £80 WHAT A JOKE. @virginmedia

@virginmedia It was ur customer service staff that caused the problem in the first place I’m certainly not goin to be contacting virgin when they should be contacting me, I’ve lost a day off work due to the incompetence of the customer service staff

@alexasry @virginmedia Yeah I'm on 210/20 for like £40pm, but the quality and customer service recently has been shocking

@alexasry @virginmedia Honestly can not wait to move. Just don't have the money to pay installation fees etc rn which sucks so I'm stuck with them til I do.

No internet until Monday. Good old @virginmedia - told them I'd been having issues for weeks, was told to monitor it, THEN they say 'oh we thought it had resolved itself'... Clearly not if I'm still calling. sounded like they just wanted me off the phone asap tbh. Switching ASAP

@virginmedia Rebooting and factory resetting doesn’t help, unfortunately. I switch the hub to modem mode, the light goes purple like it should, connect the other router but this then shows no internet

@virginmedia Hi there. Since signing up for virgin media I have had very poor WiFi service. Connection dropping a lot. A resolution for this is using the super hub 3 in modem mode and connecting another router, but I’m having a lot of issues doing this

@virginmedia you guys are ripping the ****. Phone to cancel. women tries to talk me into stay only to get transferred to technical who can’t see my hub which is the Fckn problem then you transfer me back to Brenda in cancellations who’s ****** off up the road to have her dinner.

@virginmedia It’s not made me thought I want to cancel. I actually am. Sick fed up of your no broadband at weekends when I spend the most time at home. Get Richard Branson to fix the problem. I won’t be flying in one of aeroplanes either.

@virginmedia can you send me your phone number to cancel my subscription. I’ve changed to @sky thanks.

@virginmedia yet again my broadband is down in G66 area @sky what deals can you offer me for tv broadband and phone. I’m paying £74 odds a month for a service that breaks down every weekend

Day ³ of no @virginmedia service & 2 engineers turn up. Not convinced as they are baffled how we got a cable to our house (it seems "you guys dug up the garden" is a mind blowing response) & while agreeing that @SGNgas messed the wires it seems "f**k knows" is all they can offer

@virginmedia Broadband. We're at 166 Buchanan Street. Office block in Glasgow City centre. Every business in the building that uses Virgin is affected. No broadband service.

@virginmedia @McGettiganIrene City centre and no service!

Is there an issue with services just now @virginmedia 🤔

@danfrydman @getbootstrap @Cloudflare @vmbusiness Also on VMB here. I find their DNS incredibly slow to pick up changes too. Swapped now. 👍🏻

Virgin media broadband are the ******* worst!!!! £95 a month for shite wifi think it's time to cancel these robbing bastards n get onto a better deal!

@virginmedia Hi, the service seemed to get restored around an hour later so not all bad

@virginmedia This happens every weekend. Sick to death of this service.

@virginmedia yet again your broadband is down in G66 2LS. Your service is a disgrace. I’m fed up complaining about it. I’m of to search deals on #sky

Im howling. The customer service i have recieved from @virginmedia is an absolute joke. Talking to one of their "internet techs" and they didnt even know what a Cat 6 cable was. Not to mention im paying £41 a month for a service that drops randomly every few days.

@jackhimself @virginmedia Got same issue in Glasgow. Base light flashing green and TV box not picking up signal. Was fine an hour ago

@virginmedia yet again my broadband is down. That’s 4 times in the last two weeks. Your service is making me want to change provider. This is pathetic

@virginmedia I was looking to upgrade to a TV Package, but the deal for a new customer was far better than the deal I was offered.

@virginmedia wifi down again

@virginmedia hi my Internet is down here in Springburn Glasgow I am a virgin customer

@virginmedia You’ll have the recorded call. He hung up on me without resolution of notifying me

@virginmedia Still no further forward with this issue! Customer services just hung up on me!!! Terrible service from you!!!! @virginmedia Not recommended!!!

@virginmedia your customer service agent has just hung up on me after you gave me terrible service and I asked to speak to a manager. Very very unhappy!!!

Also, Virgin Media lost a long standing and loyal customer for their awful communication and lack of loyalty.

@virginmedia our network and other people's internet down again!! Seriously this keeps happening

Anyone know a better wifi deal than virgin media as theres no point paying over 60quid a month for a ******* SHITE wifi signal keeps dropping

@virginmedia please can you help me with my 200 mb broadband it keeps crashing a lot and all most impossible to play online gaming on the verge of cutting it of and going with another supplier please help thanks

@virginmedia is there an email address I can report a problem. All services went down at 17.15 for last three evenings and I'm struggling to explain to call centre. Thanks.

Can you please is there a issue with WiFi 3.0 hub WiFi light is on and the arrows lights are flashing help @virginmedia

@virginmedia Since last Friday I have spent over 4.5hrs in queues for your Teams with no avail. I’ve tried the community forum, live messages, you’re site (which is down) so this has been ongoing but with no resolve from you.

@virginmedia 😴 just fix it

@virginmedia Done twice. Still no service.

Still broadband issues in my area G4 @virginmedia This has not been sorted since Friday despite the message online that it was.

@Kevin38801124 @virginmedia They don’t care. Cancel and they’ll bill you for the remainder of your contract and do this til you give in and pay, even if the service is so appalling you’ve had to cancel. Even from their own site the amount of frustration is awful. And to direct an irate customer to that 🤯

@scottmaguire4 @Kevin38801124 @virginmedia I tried retentions previously but because I had 20months still in my contract (I’ve been with them 9yrs but apparently package changes mean new contract dates) they weren’t giving s ****.

@Kevin38801124 @virginmedia I’m trying to get out of the contract. The hassle is too much. Every couple of months something happens and it’s never resolved accordingly. The amount of engineer visits I’ve had. Ridiculous

@Kevin38801124 @virginmedia 2 attempts at contacting their tech dept. 90mins in total waiting, I gave up. They directed me to a forum for help. But all that showed me was I wasn’t alone. 😡

Still no broadband. Since yesterday 12.30pm @virginmedia Ridiculous service.

@virginmedia Wow that community page hasn’t filled me with. You have endless pages of unhappy users it seems and with similar broadband issues.

@virginmedia I’ve followed all these steps and been on phone waiting on Technical for 45mins. There was a known issue yesterday that was being fixed apparently. Since then no broadband access.

@virginmedia Still no service. It seems to connect then disconnect itself. This has been from Friday 12.30pm til today..

Why has my broadband been down since 12.30 yesterday @virginmedia

Getting absolutely fed up with the pixelation on @virginmedia during live HD broadcasts... paying far too much to get this crap

Been waiting for help from Virgin Media since 18 th October surely someone has read my message by now

@virginmedia None, just been going around in circles and then we get close to a problem your team just cut off communication or leave on hold for 15 mins

@virginmedia No issues shown but appears to be same pixalation issues affecting those on Sunday. Box reset several times, run test on website not working either. CH44 postcode area

@virginmedia Done this.. Apparently tech issues in my area and complex so maybe thats contributed to web issues

@cleggyswa @virginmedia Ive got a signal booster on its way today 👍🏻

@MikeConnell85 @virginmedia I been having similar issues a few time the playstation has cut out mid game

@virginmedia Today and they still couldn’t understand I have rolling credit applied. My bill is 108 with rolling credit applied to get it down to the correct price. Now waiting for a manager to respond... yet again! I am sick of it!

@virginmedia This issue was from Sunday. It’s working now, but I couldn’t check the status page at the time as your website was non functional too

@virginmedia @Virgin_Victoria No temporary faults - it’s just slow and rubbish!

@virginmedia It's an area issue I can't watch anything it's awful

@virginmedia TV completely not working for around 4 hours on Sunday and Internet patchy during the same period