Virgin Media Outage Report in Cumbernauld, North Lanarkshire, Scotland

Problems in the last 24 hours in Cumbernauld, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cumbernauld, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Bothwell, Bellshill, Falkirk, Motherwell, Airdrie, Alloa, Grangemouth, Bonnybridge, Coatbridge, Cumbernauld, and Blantyre.

City	Problem Type	Report Time
Glasgow	E-mail	9 hours ago
Glasgow	Wi-fi	10 hours ago
Glasgow	Internet	10 hours ago
Glasgow	TV	11 hours ago
Glasgow	Total Blackout	11 hours ago
Glasgow	Internet	15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Cumbernauld, Scotland

Latest outage, problems and issue reports in Cumbernauld and nearby locations:

• 
  Charlene Durham (@chaz1510) reported 2 minutes ago from Bishopbriggs, Scotland

  @virginmedia 50 mins and counting Iv been in a queue to get through to customer services! This is what I want on a Friday night 👌🏼 ....still waiting

• 
  ⓄⒷ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ayenaebotherpal) reported 2 minutes ago from Birkenshaw, Scotland

  @virginmedia I’ve now resorted to. Connecting my tv to my mobile phone data in order to watch Netflix etc as the connection from you is so bad and cuts out every few minutes. Is anything being done about this? What we actually paying for?

• 
  Ally W R (@allyrose77) reported 7 minutes ago from Glasgow, Scotland

  Despite @virginmedia increasing it's prices they continue to disrespect customers. We have had no broadband for 2 whole days, no response. I have been on the their website asking for help to enable me to work during a pandemic, nothing helpful. One the phone for 45 mins and????

• 
  Fraz🍓🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🎗 (@FraserWilson95) reported 7 minutes ago from Glasgow, Scotland

  My @virginmedia internet service is now down for the third consecutive day in Glasgow and yet again I’m having to tether to my phone’s data to be able to work from home. This is woeful service when so many are working from home relying on their internet - get it sorted!!!

• 
  ⓄⒷ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ayenaebotherpal) reported 7 minutes ago from Birkenshaw, Scotland

  So sick of @virginmedia and their stupid c130 error code. Constant. Absolute worst. And their **** WiFi. Useless.

• 
  thecontrarian (@Larousse1968) reported 9 minutes ago from Glasgow, Scotland

  @virginmedia can you tell me how to contact customer services please

• 
  Steve (@steve2theizzO) reported 10 minutes ago from Falkirk, Scotland

  What is the best way to speak to someone at @virginmedia as I've spent close to 2 hours this week trying to get through. Appreciate the issues due to covid but I urgently need to speak to someone since my bill has suddenly increased and I have no way to sort this atm

• 
  Adrienne (@ya_diks) reported 20 minutes ago from Coatbridge, Scotland

  @virginmedia can’t seem to get logged into my account on your website or app on both pc and mobile. It just keeps reloading the main page to login again

• 
  Madeleine Black (@madblack65) reported 22 minutes ago from Glasgow, Scotland

  @Interestedpty @virginmedia Who should I change to that actually gives a good service? 🤔🤔

• 
  lisa buik (@LBuik) reported 24 minutes ago from Glasgow, Scotland

  @virginmedia how can I speak to someone I gave major issue with internet connection #maybetimetomove

• 
  Michael Barnett (@MichaelBarnet18) reported 27 minutes ago from Glasgow, Scotland

  @virginmedia hey there, I can’t pick up any emails tonight. Is there a problem in the Glasgow area? Thanks, Michael

• 
  Ally W R (@allyrose77) reported 31 minutes ago from Glasgow, Scotland

  @virginmedia another day another virgin outage. It's getting really annoying.

• 
  Ally W R (@allyrose77) reported 34 minutes ago from Glasgow, Scotland

  It appears @virginmedia can't communicate with it's customers. Perhaps @Ofcom and @BBCWatchdog would like to investigate how their inability to provide customer service is affecting customers ability to work during a pandemic.

• 
  Charlene Durham (@chaz1510) reported 35 minutes ago from Bishopbriggs, Scotland

  @eastbelfastgirl @virginmedia How bad is that! Honestly I appreciate staff are working from home but they are quick taking your money!

• 
  Britteny Gibson (Cox) (@BrittenyCox) reported 36 minutes ago from Glasgow, Scotland

  @virginmedia It's now been over a month and still no resolution to the complaint I filled. We are being over charged yet again. Can someone please get in touch directly regarding this complaint please.

• 
  Andrew Montguire (@AMontguire) reported 37 minutes ago from Glasgow, Scotland

  @virginmedia Need help with my account now being charged more for the same services

• 
  Yvonne McAnenay Devlin (@YvonneDevlin2) reported 37 minutes ago from Glasgow, Scotland

  @virginmedia area 28 no service how long until it’s up and running please

• 
  Ally W R (@allyrose77) reported 43 minutes ago from Glasgow, Scotland

  @virginmedia no broadband for the second day. No information or customer service. People have to work you know.

• 
  Madeleine Black (@madblack65) reported 49 minutes ago from Glasgow, Scotland

  Unbelievablely poor customer service from @virginmedia Was waiting on phone for ages and spoke with me to be told my husband has to come home from work to deal with it!!! Day 2 no WiFi and I’m working from home and daughter finishing masters online 😤😤😤

• 
  Ally W R (@allyrose77) reported 54 minutes ago from Glasgow, Scotland

  @virginmedia ok virgin I have had no service all day, I can't get through to you. I need broadband for work what are you doing about this, your customer service is a shambles so far.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Will L (@WiLlL2588) reported 4 minutes ago

  @virginmedia I’ve been told that the team manager will apply some credit. I’ve been told this three times and today told that it hasn’t previously been applied. I’ve had no contact from your team about any complaints, only an auto email acknowledgment to my written complaint. I’m very angry!!

• 
  SalemsLady (@SalemsLady) reported 5 minutes ago

  Anyone know how to make an official complaint about @virginmedia ? One that will actually make a difference, not one of their own in an office that will disregard it. #CustomerService #virginmedia

• 
  Jo Wilcockson (@JoWilcockson) reported 6 minutes ago

  @virginmedia So what will you do to compensate us for being nearly a week without any tv service?!

• 
  Ben (@_bensanton_) reported 9 minutes ago

  @virginmedia So everything is indicating that the broadband is fine and there’s no issues but that’s clearly not the case. I’ve posted a question on the community forums, hopefully I get a response that works

• 
  Phil Awja (@AwjaPhil) reported 14 minutes ago

  @virginmedia This is the issue, I'm a new (not very happy) customer who was not given the option to add the mini box when signing up, I was told I could order one 48 hours after my account went live, when I tried to order one I was told no😠

• 
  Umie (@Umiiee_) reported 14 minutes ago

  @virginmedia I called to question why an welder let individual I care for had been signed up to packages he did not need and had clearly been up sold. I wanted to file a complaint and was put through to a manager who told me he couldn’t see the problem

• 
  Sean 🏳️‍🌈(he/they) (@seancinematics) reported 17 minutes ago

  Virgin Media are coming out again. Third time in the space of a month. I think it’s impossible to fix this wifi.

• 
  Shahla Baghestani (@ShahlaBaghesta1) reported 17 minutes ago

  @virginmedia This seemed to be a “ known outage” . I also trust that all our devices are fixed including TV , Phone and internet . Thank you

• 
  craig cotterill (@cotterillcc) reported 18 minutes ago

  @virginmedia Why have you sent me a screen shot of my own conversation , I would love to talk to someone at faults but as you have a terrible automated system I can't get through to anyone !!!!

• 
  Sepitom Berelian (@MostlyZen1) reported 20 minutes ago

  @virginmedia I have broadband and TV issues for the past few hours. I have drastically low speed or no Internet connection intermittently. Tv keeps flashing intermittently also