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Virgin Media

Virgin Media Outage Report in Cumbernauld, North Lanarkshire, Scotland

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Cumbernauld, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Cumbernauld, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Bothwell, Bellshill, Falkirk, Motherwell, Airdrie, Alloa, Grangemouth, Bonnybridge, Coatbridge, Cumbernauld, and Blantyre.

CityProblem TypeReport Time
Glasgow E-mail 9 hours ago
Glasgow Wi-fi 10 hours ago
Glasgow Internet 10 hours ago
Glasgow TV 11 hours ago
Glasgow Total Blackout 11 hours ago
Glasgow Internet 15 hours ago

Community Discussion

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Virgin Media Issues Reports Near Cumbernauld, Scotland

Latest outage, problems and issue reports in Cumbernauld and nearby locations:

  • chaz1510
    Charlene Durham (@chaz1510) reported from Bishopbriggs, Scotland

    @virginmedia 50 mins and counting Iv been in a queue to get through to customer services! This is what I want on a Friday night 👌🏼 ....still waiting

  • ayenaebotherpal
    ⓄⒷ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ayenaebotherpal) reported from Birkenshaw, Scotland

    @virginmedia I’ve now resorted to. Connecting my tv to my mobile phone data in order to watch Netflix etc as the connection from you is so bad and cuts out every few minutes. Is anything being done about this? What we actually paying for?

  • allyrose77
    Ally W R (@allyrose77) reported from Glasgow, Scotland

    Despite @virginmedia increasing it's prices they continue to disrespect customers. We have had no broadband for 2 whole days, no response. I have been on the their website asking for help to enable me to work during a pandemic, nothing helpful. One the phone for 45 mins and????

  • FraserWilson95
    Fraz🍓🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🎗 (@FraserWilson95) reported from Glasgow, Scotland

    My @virginmedia internet service is now down for the third consecutive day in Glasgow and yet again I’m having to tether to my phone’s data to be able to work from home. This is woeful service when so many are working from home relying on their internet - get it sorted!!!

  • ayenaebotherpal
    ⓄⒷ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ayenaebotherpal) reported from Birkenshaw, Scotland

    So sick of @virginmedia and their stupid c130 error code. Constant. Absolute worst. And their **** WiFi. Useless.

  • Larousse1968
    thecontrarian (@Larousse1968) reported from Glasgow, Scotland

    @virginmedia can you tell me how to contact customer services please

  • steve2theizzO
    Steve (@steve2theizzO) reported from Falkirk, Scotland

    What is the best way to speak to someone at @virginmedia as I've spent close to 2 hours this week trying to get through. Appreciate the issues due to covid but I urgently need to speak to someone since my bill has suddenly increased and I have no way to sort this atm

  • ya_diks
    Adrienne (@ya_diks) reported from Coatbridge, Scotland

    @virginmedia can’t seem to get logged into my account on your website or app on both pc and mobile. It just keeps reloading the main page to login again

  • madblack65
    Madeleine Black (@madblack65) reported from Glasgow, Scotland

    @Interestedpty @virginmedia Who should I change to that actually gives a good service? 🤔🤔

  • LBuik
    lisa buik (@LBuik) reported from Glasgow, Scotland

    @virginmedia how can I speak to someone I gave major issue with internet connection #maybetimetomove

  • MichaelBarnet18
    Michael Barnett (@MichaelBarnet18) reported from Glasgow, Scotland

    @virginmedia hey there, I can’t pick up any emails tonight. Is there a problem in the Glasgow area? Thanks, Michael

  • allyrose77
    Ally W R (@allyrose77) reported from Glasgow, Scotland

    @virginmedia another day another virgin outage. It's getting really annoying.

  • allyrose77
    Ally W R (@allyrose77) reported from Glasgow, Scotland

    It appears @virginmedia can't communicate with it's customers. Perhaps @Ofcom and @BBCWatchdog would like to investigate how their inability to provide customer service is affecting customers ability to work during a pandemic.

  • chaz1510
    Charlene Durham (@chaz1510) reported from Bishopbriggs, Scotland

    @eastbelfastgirl @virginmedia How bad is that! Honestly I appreciate staff are working from home but they are quick taking your money!

  • BrittenyCox
    Britteny Gibson (Cox) (@BrittenyCox) reported from Glasgow, Scotland

    @virginmedia It's now been over a month and still no resolution to the complaint I filled. We are being over charged yet again. Can someone please get in touch directly regarding this complaint please.

  • AMontguire
    Andrew Montguire (@AMontguire) reported from Glasgow, Scotland

    @virginmedia Need help with my account now being charged more for the same services

  • YvonneDevlin2
    Yvonne McAnenay Devlin (@YvonneDevlin2) reported from Glasgow, Scotland

    @virginmedia area 28 no service how long until it’s up and running please

  • allyrose77
    Ally W R (@allyrose77) reported from Glasgow, Scotland

    @virginmedia no broadband for the second day. No information or customer service. People have to work you know.

  • madblack65
    Madeleine Black (@madblack65) reported from Glasgow, Scotland

    Unbelievablely poor customer service from @virginmedia Was waiting on phone for ages and spoke with me to be told my husband has to come home from work to deal with it!!! Day 2 no WiFi and I’m working from home and daughter finishing masters online 😤😤😤

  • allyrose77
    Ally W R (@allyrose77) reported from Glasgow, Scotland

    @virginmedia ok virgin I have had no service all day, I can't get through to you. I need broadband for work what are you doing about this, your customer service is a shambles so far.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • WiLlL2588
    Will L (@WiLlL2588) reported

    @virginmedia I’ve been told that the team manager will apply some credit. I’ve been told this three times and today told that it hasn’t previously been applied. I’ve had no contact from your team about any complaints, only an auto email acknowledgment to my written complaint. I’m very angry!!

  • SalemsLady
    SalemsLady (@SalemsLady) reported

    Anyone know how to make an official complaint about @virginmedia ? One that will actually make a difference, not one of their own in an office that will disregard it. #CustomerService #virginmedia

  • JoWilcockson
    Jo Wilcockson (@JoWilcockson) reported

    @virginmedia So what will you do to compensate us for being nearly a week without any tv service?!

  • _bensanton_
    Ben (@_bensanton_) reported

    @virginmedia So everything is indicating that the broadband is fine and there’s no issues but that’s clearly not the case. I’ve posted a question on the community forums, hopefully I get a response that works

  • AwjaPhil
    Phil Awja (@AwjaPhil) reported

    @virginmedia This is the issue, I'm a new (not very happy) customer who was not given the option to add the mini box when signing up, I was told I could order one 48 hours after my account went live, when I tried to order one I was told no😠

  • Umiiee_
    Umie (@Umiiee_) reported

    @virginmedia I called to question why an welder let individual I care for had been signed up to packages he did not need and had clearly been up sold. I wanted to file a complaint and was put through to a manager who told me he couldn’t see the problem

  • seancinematics
    Sean 🏳️‍🌈(he/they) (@seancinematics) reported

    Virgin Media are coming out again. Third time in the space of a month. I think it’s impossible to fix this wifi.

  • ShahlaBaghesta1
    Shahla Baghestani (@ShahlaBaghesta1) reported

    @virginmedia This seemed to be a “ known outage” . I also trust that all our devices are fixed including TV , Phone and internet . Thank you

  • cotterillcc
    craig cotterill (@cotterillcc) reported

    @virginmedia Why have you sent me a screen shot of my own conversation , I would love to talk to someone at faults but as you have a terrible automated system I can't get through to anyone !!!!

  • MostlyZen1
    Sepitom Berelian (@MostlyZen1) reported

    @virginmedia I have broadband and TV issues for the past few hours. I have drastically low speed or no Internet connection intermittently. Tv keeps flashing intermittently also