Virgin Media outages and service status in Cumbernauld, Scotland

Problems in the last 24 hours in Cumbernauld, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Cumbernauld, Scotland

The most recent Virgin Media outage reports came from the following cities: Glasgow, Cumbernauld, Bellshill, Bothwell, Falkirk, Motherwell, Airdrie, Alloa, Grangemouth, Bonnybridge, and Coatbridge.

City	Problem Type	Report Time
Glasgow	Wi-fi	16 hours ago
Glasgow	Wi-fi	17 hours ago
Glasgow	Internet	17 hours ago
Glasgow	Wi-fi	22 hours ago
Glasgow	Wi-fi	1 day ago
Glasgow	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Cumbernauld, Scotland

Latest outage, problems and issue reports in Cumbernauld and nearby locations:

• 
  Andy 'Ginge' Ritchie (@AndyRitchie12) reported 3 minutes ago from Glasgow, Scotland

  @virginmedia good morning, we've had numerous phone calls over the past few days from a call centre claiming to be you guys.. Saying that there is an issue with our router and asking us to tell them what lights are on etc? Is this a scam as I feel uncomfortable giving that info.

• 
  A Smile (@ASmile34051578) reported 5 minutes ago from Glasgow, Scotland

  @virginmedia No service for 2 days and been awaiting assistance on phone for over an hour. Do I wait forever or cancel my direct debit now?

• 
  Éraic Lyrios (@EraicLyrios) reported 12 minutes ago from Glasgow, Scotland

  @virginmedia you told me a router would be delivered on Saturday. Yodel says they couldn’t access the building, even though we were all in. You told me it would arrive today, yodel just rebooked it for tomorrow. I have been your customer for 3 days and I already want to l LEAVE

• 
  maverick (@maverickMMI) reported 13 minutes ago from Glasgow, Scotland

  @virginmedia customer service is embarrassingly bad. Miss sold then hung up on after being on hold for 75 minutes Sign up with this company at your peril

• 
  ✨Charlene✨ (@KnickyEganByrne) reported 17 minutes ago from Glasgow, Scotland

  Absolute joke of a company @virginmedia call the “Customer Services” for help but staff are rude, and obnoxious & apparently need retrained if the Manager is anything to go by as the staff have been giving out the incorrect information, which i just need to accept! #pathetic

• 
  ✨Charlene✨ (@KnickyEganByrne) reported 23 minutes ago from Glasgow, Scotland

  @virginmedia There was no resolution made! That’s part (a very small part) of the problem! And after being called a Liar by said manager I certainly will not be “clicking here” I shall be taking it further!

• 
  Steebee (@steebee35) reported 25 minutes ago from Glasgow, Scotland

  @virginmedia Internet down in the g20 area of Glasgow, may be connected to damaged power cable that caused power cut at the same time as the outage #virginmediadown #virginmediasupport

• 
  A Smile (@ASmile34051578) reported 36 minutes ago from Glasgow, Scotland

  @virginmedia Still having issues Too mentally exhausted and disgusted to waste more time on another pointless phone call. Sought advice elsewhere and diagnosed a new set top box required. A reputable company unlike you would have delivered this and compensated me. You just don’t care do you?

• 
  Darren 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@darrenmiller75) reported 36 minutes ago from Bishopbriggs, Scotland

  @virginmedia just been on/off hold with 2 call handlers to get cut off after 1hr 40 mins regarding upgrading with black Friday personalised email I received. Absolutely disgraceful customer service.

• 
  Cara (@lennonsghirl) reported 39 minutes ago from Coatbridge, Scotland

  @virginmedia had there been reported broadband issues in the ML5 area this morning? My service died about 20 mins ago and I can’t get back online. I’m working from home and have a meeting later on so any info would be great! Thanks

• 
  maverick (@maverickMMI) reported 42 minutes ago from Glasgow, Scotland

  @virginmedia Yeah, spoke to them briefly. Waited 75 MINUTES. Your rep admitted the fault. Said he was outing me on ‘silent hold’ for 2 minutes then 20 MINUTES later the line went dead. Absolute joke. Shambles of a customer service. Apparently that is quite common.

• 
  A Smile (@ASmile34051578) reported 44 minutes ago from Glasgow, Scotland

  @virginmedia ...and after the 90 minutes you decide to hang up WHY????

• 
  Alex Marr (@alexmarr98) reported 46 minutes ago from Glasgow, Scotland

  Anyone else having issues with Virgin Media at the minute?

• 
  James (@jamesblack1986) reported 51 minutes ago from Denny, Scotland

  Delighted to see @virginmedia's internet is back to being a back of ****.

• 
  Gary Robinson 🇧🇬🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@ragazzoscot) reported 51 minutes ago from Coatbridge, Scotland

  Hi @virginmedia - internet and TV down in ML5, Coatbridge. Spoken to neighbours who have same issue. Any idea of issue and ETA on fix?

• 
  A Smile (@ASmile34051578) reported 51 minutes ago from Glasgow, Scotland

  @virginmedia Can’t watch them @virginmedia as service not working and you have left me hanging on phone for over 90 minutes.

• 
  Shawsy67 (@shawsy67) reported 52 minutes ago from Airdrie, Scotland

  @virginmedia got problems with my tv, can’t get through on phone

• 
  Ellenor (@supaellie1) reported 55 minutes ago from Glasgow, Scotland

  @virginmedia this has got to be THE WORST service in the whole world. Been a virgin customer for years and years then when you bill goes up and you phone you get a good deal... promised a deal. Sitting all day waiting for instalment to phone to be told it was rejected!

• 
  MR_RFK23💭 (@MR_RFK23) reported 57 minutes ago from Motherwell, Scotland

  @virginmedia customer service and faults department, customer service is absolutely atrocious. 1 month ago I called up and took off sports. Today I wake up to no sports and NO kids. 1.30 mins on the phone and still not resolved! Told im on a different package, I don’t have Kids!

• 
  Naomi_G_Brown (@naomi_G_brown) reported 58 minutes ago from Glasgow, Scotland

  @virginmedia hi there just wondering what's up with the Broadband in the G3 area? It has been abysmal all week, today alone it has already gone down at least 5 times... Tried calling, gave up due to on hold fatigue 💤

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicola Clarke (@njc2614) reported 3 minutes ago

  @JGrewy @virginmedia And they never reply 😠😠 had enough, working from home is hell with #virginmedia

• 
  Rissa (@Rissa52507451) reported 5 minutes ago

  @virginmedia absolute terrible service TV has not been working for nearly 4 weeks and I’m told I still have to pay until it’s resolved shocking

• 
  Tomh51 (@TCH5122) reported 8 minutes ago

  @Twittor_User @virginmedia Good luck mate. I was on the phone 35 minutes two nights ago waiting for them to answer. They're a disgrace and not worth the money. If you can cancel i would recommend doing so immediately

• 
  Stephen Matthews (@stematthews94) reported 11 minutes ago

  @virginmedia just tried to cancel my contract, only for your call handler to hang up on me - can you arrange for someone to ring back?

• 
  sallydavidson (@sallyadavidson) reported 14 minutes ago

  @virginmedia is there an email address I can use for customer service? The online chat is awful, wait 2 days+ for a reply then it comes at 7am and shoots me back in a queue when I don’t immediately respond (I was asleep!) I’ve been trying to fix this for over a month I need help!

• 
  d (@dazzaiken) reported 15 minutes ago

  @virginmedia So.I spent all day in work texting virgin trying to resolve my issue. I needed to be in my property. We ageed that advisor Ankitha would msg me back at 8pm when I got home. AND SURPRISE SURPRISE GUESS WHAT...virgin you are an awful company with no respect for your customers

• 
  Sarah Whitfield (@sarahlwhitfield) reported 15 minutes ago

  @virginmedia your broadband is poor at best, the signal in my room from the router downstairs is 1 bar at best and most of the time 0. Today we've had no internet ALL DAY! I'm using my mobile data allowance up here, can we please get something sorted or at least compensation?

• 
  Camerooooon (@Twittor_User) reported 19 minutes ago

  @virginmedia Yes all the normal lights. I have powercycled a couple of times and it is still having issues.

• 
  sam farmer (@samfarm3r) reported 19 minutes ago

  @virginmedia The issue is that I'm paying for Gigabit but only getting a max of around 300Mb/s on devices whether cabled or wifi. This is worse than the 350Mb/s Internet my mum has at half the price. I'll be cancelling in the next day or so as nobody has come out to investigate and fix.

• 
  Ant (@Smitspurs) reported 21 minutes ago

  @virginmedia worse customer service and lie to customers !!!