Virgin Media Outage Report in Cumbernauld, North Lanarkshire, Scotland
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The latest reports from users having issues in Cumbernauld come from postal codes G67.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cumbernauld, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cumbernauld and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Cumbernauld, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Motherwell, Airdrie, Cumbernauld, Larbert, Bellshill, High Blantyre, Bonnybridge, Coatbridge, Falkirk, Denny, Bothwell and Grangemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
Internet | |
| Motherwell |
TV | |
| Motherwell |
Internet | |
| Glasgow |
Internet | |
| Airdrie |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Cumbernauld, Scotland
Latest outage, problems and issue reports in Cumbernauld and nearby locations:
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia After my repeated calls and issues I won’t believe it unless I see it. I haven’t directly spoken to a manager but last time it was apparently approved by a manager and out through while I was on the line. I won’t make anymore calls about this as it’s pointless. I’ll DM my details
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia I will be lodging a complaint followed by cancelling my contract.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve replied to the last email I’d received from the complaints dept where they claimed to have resolved the issue. Won’t be calling again as there’s no point when nothing ever gets resolved and my issue is well documented.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia I'll ask for the reference if I get through again. The chap on the phone read the complaint back and it wasn't what I'd discussed
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
@jasmclaughlin2 @virginmedia The virgin app says its an issue in my area and its down till tomorrow afternoon. Not amused.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
PSA: it takes @virginmedia 4 months to change your bill after agreeing to reduce it due to bad customer service at which point they put it up. Save yourself some hassle and shout into a well once a month instead, it’ll cost you less.
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia They put on the notes that I wanted to register a complaint but never registered it as a complaint...so there's no reference 😂😂😂
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Just been on web chat for 45 mins then phone call for 25 mins to someone who doesn't understand or doesn't want to understand, waiting on hold again, disgraceful customer service.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia Putting a complaint in to Ofcom as well as this has gone long past being a disgrace.
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Minceybhoy
(@jambala) reported
from
Glasgow, Scotland
@virginmedia I'm sorry but with all the abuse I've got I've took to the bottle and drink myself dizzy I feel like I failed my family as the internet was down !!
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Bewildered Boy
(@bewilderedboy) reported
from
Glasgow, Scotland
Plan for today was to binge Mindhunter season 2 but thanks to @virginmedia for taking my broadband down that's not happening. Not happy
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Unfortunately you've had your chance, this has been the issue since February this year and you either don't have the staff equipped to resolve or plainly just don't want to resolve.
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John Hughes
(@Hughesy48) reported
from
Glasgow, Scotland
@virginmedia Not surprisingly told that I couldn't be transferred to a manager then told they'd transfer me to collections, incompetence of the highest order, shameful customer service, another hour and a half wasted! 😡
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Fitzy 🍀
(@Fitzy_07) reported
from
Glasgow, Scotland
@virginmedia Phoned the helpline like you said, guy told he'd transfer me to Customer Relations, who hung up...what you meant to do man 😂😂😂😂😂
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Jimmy Prentice
(@jimmyp314) reported
from
Glasgow, Scotland
Missus been on fone for over half an hour to cancel our @virginmedia subscription but person couldnt help n pit us thru to someone else so been on hold for another 15 mins... hey @richardbranson aint ur pockets fat enough... disgraceful 😡😡😡
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Ian Andrew🇬🇧
(@ian46a) reported
from
Cumbernauld, Scotland
@_ran1gers_ @BazBowsk1 @virginmedia YouTube to rename one of the two signals the box sends out. I found this helped. then I got a another router and put hub 3 into modem mode and now it works as it should. The hub 3 is a terrible box.
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Chris A
(@p0rkpiehat) reported
from
Glasgow, Scotland
@virginmedia I’ve wasted enough time phoning and nothing is ever done in response despite agreements being made so the only other call I’ll make is to cancel my contract.
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brazen productions- jules hussey
(@brazenprods) reported
from
Glasgow, Scotland
Just had to increase my @O2 data allowance cos my @virginmedia is so bad my phone switches to mobile data all the time.
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Scott McMartin
(@scottmcmartin) reported
from
Falkirk, Scotland
@virginmedia been trying to get through to virgin mobile 789 number for over an hours 4 failed attempts. Shocking service. #virginmobileuk
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19nine78
(@19nine78) reported
from
Motherwell, Scotland
@virginmedia Now if either of your call handlers had sent me that earlier I could have made an informed decision 😂 Appreciate you can't access details on here but you've been more helpful than anyone else. Complaint sent via website form as well. Sadly, your probably losing a customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Hewitt
(@garyhewitt82) reported
@virginmedia been trying to call virgin customer service for a week now to cancel my broadband but just says to they are busy and try calling later! Logged into my account and says only way to leave is to call? It’s ridiculous.. help please
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zach close
(@Zachclose2000) reported
@virginmedia @aj2o12 We not going to pay you anymore you already put the price up even when it never works
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Ste Dears
(@S_Dears79) reported
The customer service at @virginmedia is awful, just spent 20 mins talking to an operator about reducing my bill only for her to offer me more products at a higher cost?? Then when she finally decided to put me through to the right team I got cut off 😫
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Goose
(@dangerous_afc) reported
@virginmedia Yes I need help, 2 x 30 min calls today both answers then disconnected😡 I remember this happening before too, I need to speak to someone about my contract/bills which I can’t do online
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Chris king
(@fishking666) reported
@virginmedia We have the internet go down about 4-5 times every day and now it won’t work at all!! It is connecting but not working. I have three kids trying to do important school work and I can’t get an engineer until Saturday!! Not good enough!!
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Sonia 💕
(@goforsimplicity) reported
@virginmedia Whenever I speak to your team they never see any problems. But none of the device connect to the internet. And now you’re going to charge us £3.50 more a month and we don’t have internet like three times a day. Ridiculous...
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Karen Oakley
(@narekyelkao) reported
@virginmedia I need to sign into my account but do not have my account number user name or password. I have also tried ringing to no avail. Help please?
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Alex N
(@__AlexN_) reported
@virginmedia been trying to call ALL DAY and told the same thing you’re busy! My internet has been down for two days, I’m studying from him I need this issue fixed!
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🦋ClockworkDolly 🦋
(@clockwork_dolly) reported
@virginmedia Had a call this afternoon saying my internet would be switched off in 4 hours time and that I needed a new router. When checking the postcode on your problem finding page, says that there are TV issues in my area. Don’t know if the phone call was genuine?
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Rafa
(@RafaEsteller) reported
@virginmedia now you called me twice and you hung up repeatedly. No response. Silence. Awful customer care. Awful.