Virgin Media Outage Report in Chapelhall, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapelhall, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapelhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chapelhall, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Coatbridge, Falkirk, Bellshill, Bonnybridge, Hamilton, Uddingston, Cumbernauld, Lanark, Airdrie and Motherwell.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Coatbridge |
Internet | |
| Glasgow |
Total Blackout | |
| Glasgow |
Internet | |
| Falkirk |
TV | |
| Glasgow |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Chapelhall, Scotland
Latest outage, problems and issue reports in Chapelhall and nearby locations:
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@mcneill1967 @virginmedia Not filling me with confidence! Phoned for update, boy said he could help, which he couldn’t. Asked to be put through to CRT, “I’ll do that”. “Hello, Retention Team”. Nope.
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
@virginmedia Is there any ETA on issue resolution?
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
@virginmedia Unfortunately no. I've spoken to multiple agents all day and an engineer is scheduled for tomorrow. If it isn't intermittent outage, it's a massive speed decrease (currently getting 50Mbps down/3Mbps up on a Gig1 line, usually 800Mbps down/55Mbps up)
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Ironside Design
(@ironside_design) reported
from
Kirkintilloch, Scotland
@virginmedia Hub3.0 no problems with connection and had a few other Virgin customers say the same about connections dropping out
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Cannot be rectified as the services have been disconnected. I spoke with someone on Friday that said services would be reinstated within 4 hours. After 6 hours, we received nothing. Called back and basically said that call never happened and have no log of the call.
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Here @virginmedia - any idea of some suggestions please, on how to contact your complaints/Customer Relations Team about a complaint I’ve submitted? Tried phoning, passed from pillar to post in the sub-continent, and getting nowhere. Two words: NOT GOOD ENOUGH.
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Loraine Riddick
(@LoraineRiddick2) reported
from
Glasgow, Scotland
@virginmedia any chance you can contact me regarding my house phone which hasn’t worked for 7weeks. Have written to Sunderland and spoken to robots, and constantly get told to dial 151 which I can’t as house phone line is the problem!ty
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Yes, we got our package reduced.. And was quoted a price for basic TV, phone line and WiFi.. We received an email confirming this but upon receiving this our TV services was disconnected. On the email it stated that no TV service was included, upon calling up.. We were told this
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graeme Tannahill
(@graemeT2010) reported
from
Glasgow, Scotland
@O2 hi there can you please help 3 people are on o2 in own house hold and on 3G I have no signal and On 4G I Have no signal what is going on please help @virginmedia
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
@virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.
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James
(@jpcarr85) reported
from
Glasgow, Scotland
@virginmedia Folks, wifi down in Glasgow
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Well that's another inconvenience. I can't put into the limited characters what we've been through since Friday with your service.
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Lady Ra_Bleather🏴🇺🇦
(@ra_bleather) reported
from
Motherwell, Scotland
@virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia Now we're looking at alternative suppliers as we're absolutely disgusted. Loyal customer for 30plus years.. Thousands upon thousands spent.. For what?
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Loraine Riddick
(@LoraineRiddick2) reported
from
Glasgow, Scotland
@virginmedia I’ve phoned numerous times and had to hang up as constantly kept waiting, but will try again this evening when it might be easier to speak to someone
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David Sandilands
(@DNSandilands) reported
from
Falkirk, Scotland
@virginmedia Yeah but then I realised you can't use a 192.168.1.x network with the hub either 🙃 so sadly into modem mode it goes.
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AR #55
(@G1NG355) reported
from
Glasgow, Scotland
@virginmedia that's us done with you guys.. We've been a customer of 30 years and incompetent staff have completed f*cked up.
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Loraine Riddick
(@LoraineRiddick2) reported
from
Glasgow, Scotland
@virginmedia There is no dial tone and I’ve tried another phone and line is still dead, so it must be the socket that is broken. I’m out now until 1230 if someone can arrange even a web chat as it’s almost 2 months without phone.. Ty
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Gallagher D
(@Jockthrax) reported
from
Airdrie, Scotland
@virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.
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Redemption80
(@RedemptionBroon) reported
from
Birkenshaw, Scotland
@GSpellchecker @virginmedia They are rarely competent, not as bad as Vodafone but no one is. Broadband speed wise though no one is close so no interest in cancelling.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Thompson
(@NickT85) reported
@virginmedia Well despite me ringing BT to extend my service I now have no internet and you have done nothing about it to speed it up. Or send a mifi as I was advised you would by your sales guy. Great start is this. Have you got any jobs seeing as I can’t do mine for the next 10 days?
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🇺🇦Biscuit🇺🇦
(@biscuitTunes) reported
@virginmedia networks completely down on my end. Looked on down-detector and it seems to be a common problem. Any status on what’s happening in the Merseyside area?
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Jeremy Ainsworth
(@AinsworthJez) reported
@VirginMedia. Our cable connection stopped working just after midnight A call to the helpline said that connection was down for 'maintenance' till 0605. A call at 0610 said that there was a 'fault' which maybe fixed by 0930. If you are going to fib get the story straight
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Mitch Barn
(@barn_mitch) reported
@virginmedia @virginmedia no one has responded to my complaint yet… I ha an outside works engineer scheduled for tue this week and home install for 23rd, tue was pushed to wed, then pushed to thur now pushed to today… I need to know I will have services on 23rd or will that be cancelled
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PeacenLove
(@peacefactor82) reported
@virginmedia I’ve done both already. I will call again tomorrow yet if someone says again they cannot help me I will be left no alternative than to think that @virginmedia care less about vulnerable people. Your happy to call me and sell more but send this stupid email when I ask for help!
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Wayne Westlake-Shaw
(@badassshaw) reported
@virginmedia I manage my dads account as he is 76,we was told move the number and he will get a new sim, however instead of this you cancelled his contract doubled his price inc a fee of £46 now want £200 + a month !!Please get in touch as your customer service is shocking lately
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Nick Cameron
(@nicksie205) reported
@Canonjjohn @virginmedia We had terrible dealings with Virgin Media over 10 years ago - the incident was so bad we said we would never have them installed again. Hope you get sorted.
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Jill Hamilton
(@rennies_mum) reported
@virginmedia you should really advise customers who are changing their package that include an O2 sim that O2 will want to text them to confirm delivery so customer can give mobile number instead of landline which was called at 4am this morning!!
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it's me mario
(@dinkybobs) reported
@virginmedia My engineers visit ( who stated that the cabling from point of entry to the building was "knackered and old"his words I hasten to add). I've been a customer with virgin for a long long time, back to the days when it was called telewest. Not a happy customer.
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John Ogden
(@John_Ogden) reported
@Justine_Siebke @dannyjpalmer @virginmedia They told me I needed to disable WiFi security to get >6mbps Then they called 2nd line support cos the virgin media manhole in the garden was flooded (2nd line confirmed that was cos they we looking in the drains. They apparently should have looked in the one with the VM logo)