Virgin Media Outage Report in Chapelhall, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapelhall, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapelhall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Chapelhall, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Glasgow, Falkirk, Hamilton, Bonnybridge, Bellshill, Motherwell, Grangemouth, Coatbridge, Airdrie, East Kilbride, Cumbernauld, Larkhall and Uddingston.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Wi-fi | |
| Glasgow |
Internet | |
| Glasgow |
TV | |
| Glasgow |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Chapelhall, Scotland
Latest outage, problems and issue reports in Chapelhall and nearby locations:
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Francesca Docherty
(@FrancescaDocher) reported
from
Overtown, Scotland
@virginmedia you are not very good at keeping your side of the contract but you expect regular FULL payment for INCOMPLETE SERVICE AND EQUIPMENT. Your customer service need more training on how to complete work orders and deliver the proper equipment.
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Crawford Milne
(@CrawfordMilne) reported
from
Glasgow, Scotland
So @virginmedia won't send out a technician because the signal coming into my house is fine - even though I keep telling them it's a problem with the WiFi from the router. I was offered a technician at a cost of £25 !! Absolutely disgraceful customer 'service'.
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of house 🖕🏽
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !
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Bev, just Bev…..
(@Beverley1886) reported
from
Wishaw, Scotland
what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia
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Andrew Bradley
(@AndrewTOG) reported
from
Glasgow, Scotland
Well no @F1 the. Thanks to @virginmedia failing and not connecting. No customer support open and no response online… what dark age company is this ?
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, it's been like this since last Thursday. Our Tivo box is constantly flashing and apps don't work as we have no Internet probably. Internet not worked since then. Its a real issue as we need Internet to work.
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of my house 🖕🏽
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FD
(@F_Dev1888) reported
from
Falkirk, Scotland
@virginmedia They said credit will be applied but can’t do it just now as the system is down. 🤔 @Ofcom
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Banjo
(@Chban1967) reported
from
Glasgow, Scotland
@virginmedia The point is the contract sent out on 15th Aug wasn't what was agreed when challenged I got put on the virgin no customer service merry-go-round which due to our personal circumstances i had to give up u are an absolute rotten company ur service agent admitted this was appalling
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia OK. That's fine . Every time I service check my broadband it tells me there's a fault in my area and its being investigated and to come back in 24 hours and it will be looked into but when I do this it just gives the same response . Its very confusing. And not very helpful at.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, thank you for replying. I can't see where to register. I did another service check and it says an intermittent service fault is affecting my area. But gives no guidance/option to register for loss of service. Guidance please.
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Scott stafford
(@scottstafford87) reported
from
Glasgow, Scotland
@virginmedia It’s connected to the network
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Arek Kwapis
(@AG_Developer) reported
from
Falkirk, Scotland
God damn it @virginmedia, another day another outage. This is becoming a really really sick joke. Just because most people sleep at night doesn't mean others like me don't have work to do
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wolfofwhickham
(@wolfofwhickham) reported
from
Glasgow, Scotland
@virginmedia are you going to answer any of my complaints???? It's been weeks How can you keep getting my bill wrong ? Spoke to your agents many times .... Poor poor service ..... #poorservice #badservice #bad
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Ross R MacLean
(@jamboross) reported
from
East Kilbride, Scotland
@virginmedia As a mark of respect,have you given us all the day off from the internet? Nothing working again!!! Getting pretty fed up with this, and yes I've checked your service online.
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Mhairi Phillipson 💙
(@lucken_fiddler) reported
from
Glasgow, Scotland
@virginmedia I have had no broadband in G75 8 area of East Kilbride since 10.30pm on 3/11. We've had 4 rolling fix times which now says 14.15 today. tried your WhatsApp - told you are not taking anymore fault reports. Can you give honest fix time please?
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Derek Scott
(@DegsyScott) reported
from
Grangemouth, Scotland
@benjitindz @virginmedia To be fair, the speed is the best option and I’m on 250mbps whereas the best I’d get on ADSL is 10-34mbps. Agreed, customer service is worse than a RyanAir equivalent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Bailey
(@deanb077) reported
@virginmedia It’s been like a merry go round to get the service I have been paying for
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Johnny Douglas
(@revjdouglas) reported
@virginmedia As bad.... please DM to arrange a site visit for our family to receive help...
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Joseph Reed
(@Joereed741) reported
@virginmedia why do you make it so hard to cancel. Im out of contract I want to cancel its simple just do it
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Raver Nay
(@NayRaver) reported
@SkyHelpTeam @SkyUK....how dare you charge me over £130 PER MONTH for internet and T.V....TWICE!!! That's nearly half of my what I pay for my MORTGAGE!! Yeah...I'm done with you, looks like @virginmedia have another customer!! Robbing basta*ds!!!! 🤬🤬🤬
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panzerfaust81
(@panzerfaust81) reported
@virginmedia I called last Thursday to be told it can't be reset (after 1 hour and 12 minutes waiting). Based on your response several Virgin reps lied when they told me it could *not* be reset over the phone. How about some customer service for once and you call me?
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Bioux
(@biouxington) reported
@Matthew_Wright @virginmedia They have a cable running down Gloucester Av. I came off Virgin then went back (no pun int.) in which time I seem to be over loaded with users. Had to switch off again PDQ. Plusnet seems to work great now.
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Mrs Michele Sturt
(@michele_sturt) reported
@virginmedia Thank you for getting back to us swiftly, we asked at least 3 times to speak to a manager to be told they were on another call and couldn’t speak to us at this time, but were promised a call from a manager this evening which hasn’t happened. Very upsetting service
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Colin Woodruff
(@laszlowoodbine) reported
@virginmedia I’d do remain unhappy and hope that the team that I need to speak with will contact me on my mobile rather than me having to chase them. Failing that someone contacts me following my complaint I logged on the 23rd January.
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Colin Woodruff
(@laszlowoodbine) reported
@virginmedia I want to change services, not cancel them outright. Though at this moment in time I’m heading that way.
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Colin Woodruff
(@laszlowoodbine) reported
@virginmedia Well you’re 16 days in so far. If I hear nothing by the 28th day I will feel I have no choice but to cancel my contract. While I appreciate this is a hard time for all I still feel a little bit of care and consideration goes a long way.